Based on 3.429 opinions finded in 3 websites
Based on 3.429 opinions finded in 3 websites
Opinions
Great service. Lovely, friendly staff, and the food was amazing. Decent portions and fantastic price. Would definitely recommend. We'll certainly be returning to try some of the other tapas dishes on offer. 10/10. Thanks for a wonderful experience!
John Brook . 2025-05-25
MORE AT Google
Our waitress was Scarlete very attentive and could not do enough. Thank you x
Olivia Tyas . 2025-05-25
MORE AT Google
Sat here currently. And the staff are so reactive and intouch with their clients. Great to see the sector have great employees who care about their customer. Great food. Great selection of drinks. Great entertainment this evening.
Adam Whiteley . 2025-05-24
MORE AT Google
Private party in the old bank vault.
Nick Bennett . 2025-05-24
MORE AT Google
Went with some friends for dinner, it's ok nicely decorated disappointed with the food it wasn't very hot when it was served tasted ok but for the prices I expected better
Tim Hayward . 2025-05-20
MORE AT Google
Gorgeous food for the last 15 years. Went again last night and its not great anymore. Which is a big surprise. Looks good but the taste isnt there anymore.
Steffie Vause . 2025-05-18
MORE AT Google
Joined our friends for a meal and drinks in the 'Vault' in Qubana tonight to celebrate their anniversary. What a wonderful experience, and enjoyed by all. We got to be in the actual Vault as a private party. The food. The staff and the overall experience was excellent. I personally had the lamb to start. Followed by the Flat Iron steak as a main. It was absolutely perfect. Fantastic food. ALL the staff, and l mean ALL. Were fantastic. Very attentive. Very helpful. Spoke to a lady who l assume was the manager. We all passed on our delight at the food and staff. Thank you for listening. Sorry, we didn't get your name. Or the names of your staff. But you're all appreciated. Whoever cooked our food. A big thank you to you, too. It was divine. Kind regards Ian & Sarah
Ian Hinchliffe . 2025-05-17
MORE AT Google
Update May25 well, Qubana have lost me as a customer forever. I think the chef has had a night off Just gone for Jakes 30th, 7 of us in the vault. 5 had the steak night which was a starter, steak & dessert for £25 - steak sauce was an extra £3. Look at the pic, Chloe must have had half a tub of full peppercorns in her sauce which she poured over her sweetcorn and then couldn't eat. 100% discount on sauce VE burger or Jambalaya for me - aubergine dish no more - Jambalaya must have had the chilli powder spilt in it as it was not edible - had to replace then there was no spice at all in the second one. 20% discount Lou had piri piri wings which were too hot that she couldn't eat them. 100% discount It was steak night and there were no more than 8 other customers in. booked for 6pm and we never left til 8:45. Service was flat, never came in to ask if we wanted more drinks. I had to ask when the food was being served and to chase the bill then they gave us the bill to split, never. Then they had the nerve to put a 10% service charge on the bill - which we never paid It was my idea to go and I am embarrassed to have recommended it Jan25 & they're back - beautiful meal & service for all 4 of us Jan23 - what's happened to the portions, the chef & the great service?? Prior to JanDec22 - We have been here as a family even before the moved from Northgate to the old Bank on Wood street A wonderful venue with superb service and food - something for everyone x
Michaela Ellison . 2025-05-13
MORE AT Google
We love this place, the decor is fantastic, the food is amazing and the portions are very generous. The staff are really friendly and helpful. We had cocktails in tea cups which were lovely. We definitely recommend it.
Nicola Murhead . 2025-05-13
MORE AT Google
Shocking attitude from the manager, discrepancy on the bill. Did her best to argue over £8 on a £160 order. Won't name her as she eventually deducted £20 off my bill after an argument. On my partners birthday... well done qubana
Alvin Brown . 2025-05-09
MORE AT Google
Fantastic food, extensive and exciting menu, absolutely beautiful setting in my opinion or most attractive restaurant in Wakefield (I recommend the terrace in summer) and wonderful staff What more could you ask for! Xxx
Shellie Petts . 2025-05-07
MORE AT Google
A very cozy place, everything is very stylishly decorated, the establishment is oriented towards Cuba, delicious dishes and desserts, various non-alcoholic cocktails. It's true that the staff is not enough, one person at the reception, then delivers the food, then makes cocktails at the bar, in the end they forget what you ordered, you have to remind them that you have already asked for the dessert menu twice. I feel sorry for the staff, they are in chaos all the time. You should also pay attention to the cleanliness of the tables, the glass that is on the tables, it is dirty, the lamps on the tables are all dusty, the table is sticky
Vladyslav Zhuravskyi . 2025-05-05
MORE AT Google
Booked a table for 9pm tonight after ringing up and speaking to an AI bot during the process instead of a person. Got a text message confirming the booking, we turned up and the rude man at the reception turned us away saying the bot shouldn’t have let us book past 8:45pm when their kitchen is closed. No apology, extremely rude and made it out as if it was our fault we’ve rung up, booked a table using their own process and turned up to eat. Shocking and won’t bother again. Don’t use an AI generated bot to take bookings instead of an actual person in future.
jack . 2025-05-01
MORE AT Google
Lovely place to have lunch, had the lunchtime special, which included a drink.
Karen Tolan . 2025-04-30
MORE AT Google
Went for my sisters birthday we were lucky enough to be seated in the vault made the evening special. The staff were amazing and the food didn't disappoint we had the Fiesta menu xx
Anne Lavery . 2025-04-28
MORE AT Google
Went to a hen do at the weekend and Sophie was amazing! She really made the experience so much better, she was fun and got involved with us all. She’s a star🧡
Connie Olivia . 2025-04-23
MORE AT Google
Amazing food, drinks & service! 🥳
D Scott . 2025-04-17
MORE AT Google
I have been several times since opening and when tapas was 3 for £10 and now the average cost per tapas is £8. I ordered my favourite mushroom and spinach on sour dough, I have always had 2 pieces, and last night I got one I was very disappointed as it was cold.The belly was good but cold. I was there celebrating my nephew’s wife’s birthday. There were 23 of us. The food was served in stages, main meals without chips and when they did come the mains were cold. As were most of the parties meal. The feta cheese salad has 3 pieces of feta. The mojito did not have mint in them as they didn’t have any !!!!! I would have gone to Morrisons to get some. I did speak to the manager and raised my concerns and she said she would take the mushroom and spinach of the bill and gave me a free cocktail, expresso martini which I have to say was quite good, but like the rest of the meal was cold, which it’s supposed to be. I asked her to come up and speak to the rest of the party, to be told “I’m not going up there to have bullets fired at me” She also told me they were short staffed, I pointed out she has 5 chefs in the kitchen, so why was food served at stages and cold. But at no point did anyone ask was everything was ok, as would any member of staff would ask in other restaurant. I had a wedding reception in a local Italian for 29 people and there was only 2 chefs and 3 persons serving and all the starters were all served at the same time as was the mains. So there seems to be an issue with management training or do they don’t care. To say the least we won’t be going back, which is a real shame and would rather spend my money on a hot meal elsewhere
Ann Marie M . 2025-04-04
MORE AT TripAdvisor
First time visiting. Probably the last. Painfully slow coming to take our order. Then more than half an hour waiting for a meal served on a dirty crappy piece of wood. What's wrong with a plate? Having said that the meal wasn't that bad. But too many covers and not enough staff
John B . 2025-04-04
MORE AT TripAdvisor
Great food great atmosphere great service and really good value for money. By far the best place we ate on our business trip in the area
Siân B . 2025-03-19
MORE AT TripAdvisor
We were seated promptly but sadly it all went downhill from there. Orders took around 20 minutes to be taken and the food took over an hour to arrive. When it did, it was barely lukewarm and dangerously contained shards of broken porcelain which were ingested by my partners. We were given a glass of wine and a few pounds off the bill as compensation. Not a good experience.
Joe Bloggs . 2025-03-17
MORE AT TripAdvisor
Had a lovely meal here. It was early evening on a Friday and not too busy when we arrived, so we didn’t wait long for food. We went for the tapas. All was cooked well and very nice. It is expensive but the food was great and so too was the service.
Paul . 2025-03-15
MORE AT TripAdvisor
What a shocking experience! Food took over an hour to arrive after repeated requests to ask where it was! Side plates were dirty x2. Tried to over charge us by £47, by charging us twice for a round of drinks that had been paid for prior to the meal. And their only excuse was ‘it’s busy’. We have been in Qubana when it was standing room only, it wasn’t ‘busy’. I’m not sure if it’s new management or if they have just got too big for their boots. Will not be going back.
Samantha M . 2025-03-01
MORE AT TripAdvisor
It's not what it used to be & over priced. Service was ok but could have been better with more enthusiastic staff & shorter waiting tines for food. The food arrived on cold plates - the food wasn't hot, just warm. Had fish & chicken dishes & whilst tasty would have been better being warmer. It wasn't as if they were busy only another 3 tables of people in. Disappointed it used to be so much better before.
Ms Sykes . 2025-02-26
MORE AT TripAdvisor
Place was a complete shambles, dirty glasses everywhere, bar service was terrible, the food was poor and expensive for what you got . If I'm paying 10 quid for a 50 mm square of belly pork I would expect it to be cooked properly. Overall a poor experience and the place needs to choose what it actually is . To me a decent restaurant does not allow drunk ,loud , groups in the bar area when it's next to where people eat
Dave Partridge . 2025-02-23
MORE AT Google
Went for an anniversary meal with my wife , I had been quite excited at going here as we had tried to book on various occasions and it never happened, to say I'm disappointed is an understatement, the place was a disgrace, dirty glasses everywhere, there were far more drinkers than eaters , food was overpriced and not well cooked . The flavours were just shocking, the goat curry was actually a chilli and tasted terrible. I certainly will not be going back, I should of given a hundred quid to charity and gone to Iceland for a ready meal
Dave . 2025-02-23
MORE AT TripAdvisor
Have eaten at Qubana before and not been disappointed. However recent experience not that great. Table booked for 19:30, still waiting for our food 90 minutes later, ended up leaving and going to eat elsewhere. Feel sorry and embarrassed for staff if this is what they have to deliver on a regular basis.
JO H . 2025-02-22
MORE AT TripAdvisor
Loved it all. The place made my wedding anniversary on a cold Monday night a complete success. Monday night is their steak night but there's plenty more dishes to choose.
Paul Beckett . 2025-02-20
MORE AT Google
On a cold Monday night in Wakefield, we enjoyed excellent food in a place full of character and atmosphere. Greeted and served by friendly helpful staff, Qubana has to be a restaurant anyone can enjoy. It took us a long time to try it but we will return. Many thanks to all concerned.
Paul B . 2025-02-17
MORE AT TripAdvisor
Food and drinks amazing. Great selection on the Tapas. Ambience is great, however, service was quite slow, seated at 8pm, but no food until after 9pm. Lovely staff though.
Cheryl Pickard . 2025-02-16
MORE AT Google
Table booked for half seven Seated for 1950, drinks order l taken at 1950, table water didn’t arrive till 2015 Food ordered 2000 Food arrived 2045 and asked to order more food Only ordered new food at 2105 after flagging someone down. K left with no drink for 30 minutes but they’d taken her empty glass away Only one person taking food orders in a iPad. Bar is understaffed taking away staff from serving food. (I don’t see how this affects taking orders) The lovely lady at end asked what we thought about only having one person taking food orders and we gave her our honest opinion that it was naff. Apparently they’ve only just brought this way in. It feels like the staff can’t be trusted by management. But the food was very very nice. Just the service let it down massively
Shayne Bell . 2025-02-16
MORE AT Google
Held an event upstairs which was great. Despite being *outdoors* it is covered and has heaters so majority of the area was plenty warm enough for our 40 plus guests. We underestimated the number of tapas platters we needed and had to wait a little while to get more as it was a busy Friday night but that was not a big deal. Would definitely use this area again for party type events. Manager really great she will tailor food etc to suit and was super helpful.
Sharon D . 2025-02-13
MORE AT Google
Great place just few little issues Main corse no sauce brought No peppers in one of meals And a got pudding which wasn't stated
Jon Gomersall . 2025-02-05
MORE AT Google
Quite frankly the worst dining experience I’ve had in a long time. Went in for a Sunday Lunch. The place was virtually empty, just six tables being occupied. The service was unbelievably slow, considering how few people were dining. Over an hour between ordering and the main course arriving, and that was for a standard Sunday Roast, which I assumed would have been pre-cooked and ready to serve. The people at the next table had their side orders delivered 20 minutes after their main meals. No apologies for the delays, and only a superficial explanation of the delay when pressed (the table before you had some “issues”). They did knock off 15%, but plonked the bill down on the table without explanation. We’d ordered desserts, but they never came (and weren’t on the bill), so I can only assume they’d forgotten that part of the order completely. Whilst the food was “adequate” I will most certainly never set foot in the place ever again. A shame, as it was good the last time I went. I was embarrassed to take my friend there on this occasion.
D235 RSF . 2025-01-19
MORE AT Google
Having ignored this place for a few years for no particular reason I finally gave the place a try on my latest visit home. To say I was impressed would be an understatement. In the space of a week I came here four times, for drinks and food.A Cuban themed restaurant and bar looking very smart and hitting way above anything else Wakefield has to offer. The drinks, of which I had several margaritas over the different visits, were the best in Wakefield. The food was absolutely gorgeous (great choice of varied dishes). Service was friendly, helpful and professional. Prices were very reasonable considering the quality. I imagine at peak times the place would get very busy so for meals it might be best to book in advance. They also have a terrace bar and also a private dining room in the old vault which doesn't cost any extra but booking advised. They also have live music in the evenings occasionally.I really can't fault this place, it really is one of the best restaurant/bars in Wakefield. Fourth visit... Everything still amazing apart from the margarita I had, not sure the bar person knew how to make it, another member of staff gave her a quick run through but it didn't taste the greatest and the presentation wasn't as good as previous visits. No doubt I'll be back to try again in the future. Fingers crossed. Fifth visit... Food still amazing, service still brilliant (lady with piercings, she was amazing, friendly, helpful and welcoming),the manager still makes a great margarita. Cheers.
Michael C . 2025-01-16
MORE AT Google
The sunday roast and the belly pork starter were so so good! The chicken was cooked to perfection. The beef was a bit over-cooked but everything else was very tasty. Comfortable place to dine in. Thank you thank you thank you
Jessie . 2025-01-05
MORE AT Google
First time coming here for food and it was lovely would highly recommend.
Keely Mace . 2025-01-05
MORE AT Google
We have been longstanding customers of Qubana and its related restaurants Fino and Robatory, and have advocated for them to others. This enhances the complete disappointment in the restaurant on NYE. We booked the Vault and were asked to provide menu choices 3-4 days in advance of the main menu, which was odd but given the struggles venues are under, we all did. We arrived early and had a drink and were politely taken to the table ten mins early and asked if wanted our starters bring and and we did. We then waited 1 hour and 45 mins for 8 dishes to be brought, we left before they had even reached an oven. We saw others seated, served and leave (family of ours who didn’t book!) and were not asked once if we wanted a drink while we waited - we were just left. Staff were asked twice about the food and said they would find I it but never came back. It was in complete disarray in the bar too with glass stacked up on the bar on nine for the staff to serve in. When we spoke to the manage at the end to explain she said “i understand”. That’s it. No apology or recovery. I understand now why restaurants are closing.
ben R . 2025-01-01
MORE AT TripAdvisor
Staff lovely other than that 2hrs no food - have more respect for your customers not good enough
Joe Mcmahon . 2025-01-01
MORE AT Google
Delicious food and drinks. Lovely live music and great atmosphere. Highly recommend⭐️
Paulina Krumin . 2024-12-31
MORE AT Google
Great atmosphere and a good selection of delicious tapas. Best skinny fries in town. Nice selection of alcoholic and non-alcoholic drinks. We all had room for dessert but everyone was disappointed with what was offered so we had to go to the supermarket to get a sticky toffee pudding and ice-cream.
Ricky Cann . 2024-12-31
MORE AT Google
Fantastic experience. The food was delicious, great quality ingredients and good selection on the menu. Drinks were just as good. Atmosphere is also very pleasant. Would return. Thanks.
Curtis Pearson . 2024-12-28
MORE AT Google
Loved loved loved!!! First time visiting definitely won't be my last. Completely in love with the art deco styling of this old bank. Delicious cocktails and yummy food. We visited for Steak Monday. Excellent food, excellent value. Approachable and attentive staff. 10/10
Lucy Barber-Starkey . 2024-12-09
MORE AT Google
Great atmosphere, good drinks. I recommend
Joanna D. . 2024-12-09
MORE AT Google
5 open booths but we were sat in the middle of the restaurant like we were on trial. Calamari = disappointing. 6 tapas between 2 = still starving. The building is beautiful however overshadowed by pop music playing. The building deserves and wants classical music. This company is on a road to nowhere unfortunately - sad
Brendan Roostan . 2024-12-09
MORE AT Google
Shocking service! 3 hours before we ate! Don’t take notice of allergy’s when told! Booked a table for 5.30 after chasing we got sat down at 6 but were put on a table in the bar area which was really noisy. We had to get our own drinks from bar no one came until we asked someone to come over and complained. I specifically asked for dry chicken not cooked in any oils etc, potatoes and carrots with nothing on due to allergies. When it eventually came at 8.30 it was covered in grease the potatoes had a coating salt and garnish. I took it back and they recooked it when it eventually came back my friends had nearly finished eating. Again it had grease on the plate I was assured with was just juice from the chicken tasted very oily. Within 2 hours of eating it I had an allergic reaction and feel horrible it will affect me for days now. They do not take this seriously very very disappointing. Only good thing was they gave me it free. At no point what so ever did a manager come and apologise only the young waiter who was serving us who did a great job bless him given the situation.
Andrea Dransfield . 2024-12-08
MORE AT Google
On a very busy evening with reduced kitchen staff, we sat and had a lovely meal and cocktails on the terrace. Sophie and Katy went above and beyond, keeping us updated regarding food, generally being lovely, and creating a wonderful atmosphere upstairs. We can't thank you enough, you made the evening!
Nicole . 2024-12-08
MORE AT Google
Waited 2 hours for our food. The place is just a riot, the waiters are well understaffed. Waiters 2 hours for prawns they were comply raw. The whole mood of the group grew angry and frustrated
Sebastian Firth . 2024-12-08
MORE AT Google
Our group of 4 arrived on time but had to wait about 10 minutes as the only lady able to check reservations was busy with another customer. Even then, our table wasn't ready so we bought a bottle of wine and waited close by, where they could see us. Despite this, we still had to go and remind them that we were waiting before being finally led to our table - on the roof, during Storm Darragh! Our table had been booked for 2 months and we certainly did not expect to be led to a rooftop, unset table, with cushions being thrown out of the way while being made to feel like last minute walk-ins. We expressed this to the lady and off she went, retuning to lead us back down to a perfectly lovely table that we should have been given in the first place. After a while, someone came to take our food order and we ordered another bottle of wine, then we waited and waited again. We ended up having to ask where our food was and were told that we should be served shortly. We eventually got our food at 6.25pm when our table was booked for 4.45pm and even then we had to remind them that they'd forgotten some of the tapas. The food was beautiful and as we had an hour to spare, we ordered cocktails. Yet again, we waited......until someone came and told us that they didn't even have the ingredients for a Bellini. By this time, realising that none of our cocktails were coming any time soon, we had to leave for transport home. Yet again, we expressed our displeasure and management knocked us £21.36 off our bill (which isn't even the cost of a bottle of wine.) All credit to Lucy who did her best when they clearly couldn't cope with the amount of bookings they had. Management need to seriously look at the pressure they are putting on staff who are being forced into providing a sub-standard service through no fault of their own. We're all regulars here, coming with both friendship groups and families, but this has now put us off returning for any special occasions.
HelenSummerof69 . 2024-12-08
MORE AT TripAdvisor
The table was booked for 8.30, they didn't seat us until 9.15. The pre ordered starters didn't arrive until after 10pm, with the mains to follow at close to 11pm. We had to prompt to get drinks ordered, and then when we did, they took half an hour. We cancelled dessert, we didn't want to be leaving at midnight. The cod croquettes were part frozen. Hopefully, nobody is ill. Our Christmas night out was ruined, we had planned to go elsewhere after the meal but there wasn't time because of this woeful service. I've heard from other local business owners that the owner(s) of Qubana is looking to improve things, I'd more than happily speak to them, because it was embarrassingly poor. The staff described our night as 'horrific'.
Kristian S . 2024-12-07
MORE AT TripAdvisor
Our waitress Sophie is a legend! Kept out drinks filled; and a smile on our face! 10/10 would recommend! Ask for Sophie on you next visit
amy b . 2024-12-07
MORE AT TripAdvisor
Busy night, food good, but had to wait more than an hour after reservation time prior to first tapas course arriving. Serving staff very good and couteous
Colin Tovey . 2024-12-06
MORE AT Google
Had smoked aubergine and lentil curry but was hard to tell either were in there. Chunky chips were good though. Went with a group of 14 and despite pre-ordering, the food was still a bit slow in coming out. Was mid afternoon so was very very quiet. Update: been this time at 4.30 with a large group and was disappointed again. Some of the food was sent back as inedible unfortunately. Service is good but food was only average.
Andrew Raven . 2024-12-05
MORE AT Google
We have never eaten more disgusting and tasteless food than here! Terrible! Still don't understand how could spoil every dish like that! At first we waited for our order for a long time, then they brought us a starter, everything was very salty and tasteless. In the menu when we read and ordered everything was beautifully described, but in reality a huge disappointment and all the dishes look ugly, cheap products that try to disguise with salt, spices and chilli. The staff has absolutely no ability to communicate with guests. My child was so upset and we thought the dessert would help and ordered a tart, but what they brought us was a horror, the mascarpone smelled as if it had been kept for a year without a fridge and the tart was disgusting, my daughter was crying. Only the cocktails were nice. It's a shame for an establishment of this level, we are still in shock! The owner needs to change the cooks and waiters if they want people to come more than once and leave disappointed, but come back again and again.
Anastasia Hasukha . 2024-12-04
MORE AT Google
We booked for a table of 15 to celebrate a year since our grandson had his stem cell transplant. The pre-ordering was easy enough, however we had an out of date menu sent to us and had to change some of our choices. Meals came out together and were good. We chose to pay for the drinks as we went along to make the bill less complicated. We all paid our bills separately, however at the end we still owed over £100. My daughter who was the last to pay refused the extra amount until we had checked with everyone. After the restaurant checked there was an error their side, so I would say to check your bills. This was our first time and unfortunately put us off returning
Nikki and Nick . 2024-12-03
MORE AT TripAdvisor
Missing items, had to contact and get another delivery, which meant first delivery was cold. When the second delivery arrived the top wasn’t on and the gravy had leaked everywhere and all had to be thrown away. Contacted Qubana and never got back to me.
Kay . 2024-12-01
MORE AT Just Eat
Never ever going to be ordering from this restaurant ever again! Disgusting customer service and false information given by this restaurant! Long story short, placed an online order through their own website and received the order confirmation with delivery for 6:30pm. At 7:30pm rang the restaurant to ask why hasn't the order come and a worker said there was some technical issues and the order would be sent with the delivery driver straight away. Gave us the number of the driver who I contacted and he said he's got another 2 deliveries and will be 30 mins before delivering our order!! Rang back the restaurant said it's out of order the that the food is now taken 2 and a half hours and still not arrived. Cancelled the order and chased for a refund which has still not come and its been over 2 weeks! Had to go in today to complain and they could not issue a refund in store and instead asked to make the order for us (which we agreed to) and even then the food was mediocre! Staff and owners should be ashamed of themselves! Its 2024 and no order should be taking that long! Qubana better fix up! If you want bland undercooked so called "Mexican" cuisine then yeah dine here, but there's better out there! Disappointed would give -5*.
Ajay Sharma . 2024-11-24
MORE AT Google
Steaks not good to more fat and gristle than meat I love my steaks but didn’t enjoy this one
Steven Florey . 2024-11-23
MORE AT Google
Had a meal on Friday Evening up stairs on the terrace. Was very disappointed with the whole experience. The table was booked for 7 pm. First we ordered the meals on the Thursday on line as we were asked to do, when we arrived before 7pm had a drink at the bar then was taken to the terrace. The starters did not arrive until 8 clock I did not ask everybody else but my starter was not very hot. Then eventually the main course came mine was okay but i did hear different people say there's was not very hot. Overall the service was rubbish. I have been lots of times and enjoyed the food but can't see me eating there again.
Brenda Coxon . 2024-11-19
MORE AT Google
This was potentially the worst dining experience i've had in nearly 30 years of eating out. The absolute lack of communication at having to wait an hour past the time we'd booked to sit down was disgusting, then being told you're at least an hour waiting for food...with no consideration for people's situations or other commitments taken into account...then you finally sit down to be told, sorry we cant offer vegan/vegeterian options when we had a vegan sat with us was absolutely appalling. Your male toilets are an absolute disgrace and a practical dungeon in comparison to the ladies you walk past on your way down. The food was bland, over priced for what your received, over seasoned, and overall very disappointing. Then you start to reach the end of the night and you get your bill, which includes food they told you wasn't available when you initially ordered and had to switch half an hour after ordering... The whole experience was god awful from start to finish, who plays i dont want no scrubs in a restuarant...we will not be back. You guys couldn't organise a bun fight in kiplings...
J D . 2024-11-17
MORE AT Google
Pre booked and pre ordered for our party of 10 for an anniversary meal. The table wasn't ready, or set up with the ballons we'd had delivered, we had to ask on numerous occasions when it would be, 30 mins later, eventually we sat down. Had to then wait 40 minutes for starters to appear with some main course tapas dishes were brought out as starters, then the actual starters we had to chase up. Side dishes were then missing from our mains. Shocking service, the poor waitress was embarrassed about how bad it was. Won't be returning for food again and not surprised to hear it's closing down. Such a shame as I used to love this place.
Kate Laws . 2024-11-17
MORE AT Google
Food was nice, music was rubbish! Nothing says Cuban dining like George Ezra :( Needs more authenticity rather than hairdressers music
Adam R . 2024-11-09
MORE AT Google
The tastiest meal I’ve had for a long time. The goat curry is to die for. I dined here alone and the staff made me feel so welcome.
Al Ice . 2024-11-05
MORE AT Google
Great service and absolutely amazing food, really friendly waiting staff. We had the charcuterie board and bread platter as a starter and there was so much on it! So many different flavours. The Jambalaya packed with seafood. The churros sooo tasty and fresh. It was a really pleasurable experience. Thank you Qubana!!
matthew allen . 2024-10-27
MORE AT Google
brilliant place to eat and have a good time! all the staff are brill!! 👌👍🥳
Andy Bedford . 2024-10-21
MORE AT Google
Went for a friend's birthday. Food was very tasty. Would recommend the steak and the chorizo lollipops.
Jamie Ellis . 2024-10-20
MORE AT Google
Absolutely incredible service from all staff and the food was gorgeous. The best night I've had in a long time. Kai eve and Jake were especially tentive to our needs and provided excellent service through out the whole night, would recommend to anyone looking for that extra special night to everyone, excellent value and exceptional service from the moment you step through the doors to ordering your taxi at the end of the night
Emma K . 2024-10-14
MORE AT TripAdvisor
Food was cold....service was rubbish, even though it wasn't busy.
Sharon Brigg . 2024-10-13
MORE AT Google
Absolutely brilliant service provided by magdalena this evening and fabulous yummy food. Thank you guys for a lovely evening
Laura foster . 2024-10-07
MORE AT Google
An excellent place for enjoying delicious food and drinks. The vibe is lively and fun, making it a great spot for gatherings. The staff is always very polite and friendly, which makes the experience even better. I tried several tapas, and they were all absolutely delicious. I will definitely return to try more from the menu!
Bruno Silva . 2024-10-05
MORE AT Google
Tasty, well cooked food. Attentive staff in lively surroundings.
Kay Millson . 2024-10-02
MORE AT Google
My sister-in-law held her baby shower in the Vault - it was a great afternoon and a perfect venue for a small private gathering. We felt very welcome, and it's a unique venue. Thanks!
Louise Reeve . 2024-09-29
MORE AT Google
My sister-in-law held her baby shower in the Vault - it was a great afternoon and a perfect venue for a small private gathering. We felt very welcome, and it's a unique venue. Thanks!
LouR21 . 2024-09-29
MORE AT TripAdvisor
Visited with 2 friends for birthday tapas , Magdaleina took our order and was an absolute star , very attentive, polite and obviously happy in her work , the food was delicious and ample servings. We told her it was a birthday celebration and immediately offered complimentary dessert or drink for all of us , absolutely outstanding service throughout, there was also a young man that was new ( don’t know his name ) he had recently come back from Australia, he too was very professional, polite and chatty , lively meal and highly recommend.
Jean Saberton . 2024-09-18
MORE AT Google
Gorgeous meal, delivered precisely on time.
Mary . 2024-09-05
MORE AT Just Eat
Qubana roof top terrace - perfect location for drinks/cocktails with friends. We spent several hours here as we had the area to ourselves. This review is to commend the service provided by our waiter (whose name I didn’t get sorry!) but he’ll know who he is when reading this - he was patient , attentive & really helpful & friendly. Massive thankyou to you & for the tremendous service you provided - a credit to your team 👏
Handley4 . 2024-09-02
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Service was very slow tonight, despite the restaurant being almost empty and lots of staff around. We had tapas and said we'd be happy for them to bring everything when it was ready but when they brought it, they brought everything together and some of it was cold. The halloumi was already cold and squeaky so must have been ready and waiting before the other dishes were ready. Staff were friendly but food wasn't anywhere near as good as we've had it before, which is disappointing for the price.
Emily Brennan . 2024-09-01
MORE AT Google
Thank you to Paulina for great service
Brriarrios Kurosaki . 2024-08-31
MORE AT Google
Lovely venue and staff are really attentive. We had tapas to share with gluten allergies and the staff were very knowledgeable and accommodating. Definitely will be back!
Ryan Watkins-Mold . 2024-08-31
MORE AT Google
This is out go to place when meeting up with friends. The service is always excellent and the small plates are delicious. I particularly enjoy their mussels. Drinks are great-presentation fabulous and their private dining area is a favourite too. Never feel rushed and always a lovely sociable visit.
LouWakefield . 2024-08-25
MORE AT TripAdvisor
Just ok. Nothing really stands out for me. Expensive though and not really worth it
Nick Ashman . 2024-08-24
MORE AT Google
Magalene was such an amazing hostess! The food was 10/10 but her service was the star of the show, couldn’t do enough to help us and her bubbly personality really made the meal out, please give her a mojito from us! She deserves one ! ( or 4! )
Charlie Gray . 2024-08-20
MORE AT Google
Outside of the building doesn’t draw you in but it’s a must. It’s a chilled out spacious vibe with attentive friendly staff, we didn’t want to leave and felt no rush at all to. I loved peeping inside the walk in safe. Thank you, totally recommend.
Ju Boo . 2024-08-19
MORE AT Google
great food , could have been a bit warmer, but still very nice . delivery time as stated. will be ordering again
sean . 2024-08-11
MORE AT Just Eat
Met with a friend for a light lunch,Given the lunch menu,which had a good choice,from Tapas dishes to delicious sandwiches,also choice of chips or salad,we made our choices and were served quickly,also good choice of drinks.We were served by a lovely lady ,sorry didnt get your name,and a waiter called Nick,they were both attentive and friendly and made our lunchtime meet up very pleasant.This Restaurant is now added to our list of places to frequent.Thank You,Alan and Elaine.
Alan V . 2024-08-05
MORE AT TripAdvisor
Great food, good price and friendly staff.
Kylie van Wyk . 2024-07-29
MORE AT Google
1st time of going here...definitely won't be the last. Staff were very friendly and helpful. The food was lovely...
Pat Jarmo . 2024-07-21
MORE AT Google
We came for lunch for my friend's birthday, and had the lunch deal. The restaurant was very quiet, but we waited a long time for our drinks. I had the chicken and chorizo wrap with chunky chips. The sandwich was mostly very wet rice, which wasn't easy to eat, and the chicken was overcooked. The chips were soggy and unpleasant. I've been to Qubana several times before, and have always enjoyed it, but not this time!
Jo Smith . 2024-07-20
MORE AT Google
Spent Friday night with. Live music 8-11pm. It was amazing. Super friendly staff too. Loved it!!
Sotonye . 2024-07-13
MORE AT Google
Absolutely loved the live music on Friday night. The staff were super friendly and phenomenal. We’ve definitely found our spot and will totally do this again and again.
So T . 2024-07-12
MORE AT TripAdvisor
Was very pleasantly surprised at the quality of the food. Had the blackened cod and it was outstanding. The deserts were nice but not quite as special. Staff were super friendly and efficient.
Joanne Lee . 2024-07-09
MORE AT Google
Very quiet when we visited but food excellent and reasonably priced. Staff pleasant and friendly
Jacky Wainwright . 2024-07-07
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Had a family get together. Lovely food. Excellent staff
Dennis Nicholson . 2024-07-07
MORE AT Google
Excellent service and recommendations from Paulina, the food was lovely and the tapas sizes were generous for the money!
Alex S . 2024-06-30
MORE AT Google
We order a number of tapas, but none of it really wowed us! The flavour wasn't really there. But the staff were all lovely and the decor is very nice.
Patty31 TV . 2024-06-30
MORE AT Google
Had us wait 1 hour and 40 minutes then the order came and was completely wrong so had to wait another 25 minutes for them to change it. There was only about 6-7 people in the restraunt so dont understand how it took so long. Discounted us £7 from a £50 odd pound order. Will never step foot in this place for food again!
Kieran Jordan . 2024-06-30
MORE AT Google
Great place for a night out excellent Cocktails and wine. Plus good food and Spanish Tapas
Simon Kirkham . 2024-06-29
MORE AT Google
Probably one of the best restaurant I've been in last couple of years in UK. We had a wide selection of tapas. Delicious. We were served by an amazing waiter with purple hair. Great service. Food outstanding!
ErVí . 2024-06-25
MORE AT Google
we really enjoyed the dishes we chose!Belly pork, steak, lamb,chicken and sea bass. Bottle of wine with food ,couple of beers before while we waited for our table .Booked for 5 ,we were seated on time and there was a good lively atmosphere
Anthony Keane . 2024-06-24
MORE AT Google
Only thing I can fault is the music was a little bit loud when you have a meal and are with other people Other than that fantastic
Rebecca rushton . 2024-06-23
MORE AT Google
These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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Me and my partner attended today the place looked nice. The food tasted awful (pasta) was obviously microwaved, worst part is we are both suffering with sickness tonight and have not eaten the same food in weeks! Not saying it’s definitely from this restaurant but if the shoe fits! Staff where very uncomfortable to interact with and unorganised.. Would avoid in the future and not recommend!