Pumpkin Cafe in Cheshire East

Didn't order. Put off by the extremely rude way the cashier was speaking to her colleague who was making coffees. Completely unacceptable.

Terrible staff no empathy. I used this place as the better looking one said back in 5 minutes. After waiting 15 and not open still I used pumpkin. 2 staff not interested in my order bickering about future strikes weren’t the most inspiring. A couple of customers moved 2 chairs which were blocking part of the cafe. They both rushed over saying they had a flood in that area. I didn’t notice any damage or leak but perhaps over 1 table in the corner. It appeared they did not want to clean those areas.

useless. paid for a croissant and coffee but got neither because the cashier took so long and i was going to miss my train. given you are on a platform a little bit of speed would be helpful.

They have an advert in the cafe which says you can get a bacon or sausage roll with a hot drink for £2, and then they charge you almost £5. I find this incredibly deceitful and the counter staff agree with me. They told me that everyone says this, so they keep telling management, so the management ae fully aware and have chosen instead to trick the public out of their money. Very substandard roll anyway. Won't be going back out of principle.

I bought a sandwich and Americano coffee while waiting for a train in Crewe station. I sat down on a bench and went to drink from the spout on the lid of the coffee cup. Hot coffee poured all down my shirt which is now completely ruined. The lid on the cup did not fit tightly because it was oversized. I tried many times to secure it but it was impossible. Went back to the cafe, showed them my ruined shirt and asked for a replacement coffee with a tight fitting lid. The staff told me that all the cups and lids are the same and do not fit because they cannot get their regular supplies. They did not offer a refund and when I asked to see the manager I was told she was not there. The staff couldn’t care less. Selling hot coffee in cups with badly fitting, leaking lids for people to take away on moving trains is appallingly dangerous and could lead to serious accidents. I hope someone from Network Rail reads this and gets this cafe shut down. Avoid it like the plague in any railway station.

Queue was incredibly slow as there was only one member of staff behind the counter. A sign of the times. She coped admirably and remained unflustered. As always, the queue would have gone down significantly quicker if we were all tea drinkers and didn't have to wait for the Batista coffees.

What a great place and friendly staff couldn’t do enough for you. Saved our weekend. Great start to the trip.

Called in for a coffee while waiting for the train to London. Very friendly helpful staff. Plenty of snacks available. Plenty of seating available. The coffee was good. Some Covid rules were being observed; hand sanitiser was available and the tables were socially distanced. An added benefit was that there is a direct way through to the waiting room next door. So, if you did not want to sit in the cafe, you could sit in the waiting room and have a take away from the cafe.

Travelling through Crewe for work this morning and had bought a meal deal from smiths before going to the cafe. The barista had been looking in my bag and then walked round to the shelves and stating that I had taken them from the cafe as the same drink and crisps were missing from the shelves… apparently. Made it very uncomfortable and certainly won’t be returning to that cafe

After an arduous journey from Manchester , we chose to get off at Crewe rather than travel into London . It was game day + park life no seats with a 3 yr old and baby . We went to pumpkin cafe for a well needed pit stop . The gentleman serving had a constant stream of customers but was so friendly and polite to everyone . I wish I had asked his name it was about 19.30 Saturday 11 th . If you are seeing this then thank you , your good humour made my day .

I realize sausage meat isn't generally the best, but whatever "meat" is in this roll is disgusting. Staff were friendly though.

Another very average station buffet.On Sunday it was very busy and tables where full of rubbish when we arrived.

Whilst waiting for my train this morning I decided to get a coffee. The man serving was so polite in such a genuine way. Such great service that wasn’t forced. He’s a real credit to the company.

Delicious bacon roll and small latte deal. The ladies who work here are always cheerful, polite and engaging.

Drink sizes are smaller than average but way more expensive than places like Costa and Starbucks, quality is average too.

The cafe has plenty of choice of hot and cold drinks along with a range or ready made and made to order sandwiches and salads. There are also a range of snacks for quick bites.Overall it is a cafe on a railway station so price and cleanliness is what you would expect for such a busy station.

Stopped off in between trains for a quick bite.I had a sausage sandwich which they microwaved (didnt realise upon ordering). Which just made the bread really chewy and difficult to eat and digest. The sausage was of a poor quality given the circa £2.50 price.If you are ever walking by...keep doing just that dont stop. I d have given it less than 1 star if I was able to.

We went into the Pumpkin Cafe situated at Temple Meads Station in Bristol. They advertised a bacon roll with a hot drink for £1.79; we were charged over £9. When we challenged this; we were told that the advert was a mistake. We did not pay and went away. The advert was not a mistake. it was a subtle way of making you pay more!! To be fair; the Pumpkin Cafe offers a good service at reasonable prices. This may have been a one-off!

Have inside and outside seating but mainly people come here before boarding a train. All drinks and food are served in disposable containers and I was please to see litter bins on the station and the staff of Pumpkin regularly cleared up ones customers had not thrown away. Although busy still had time to offer good service and coffee - I missed out on a bacon roll - but my friend enjoyed his

Located on platform 5 at Crewe station it’s disappointing that the service here could not be a little more friendly. Although then I think I should be grateful as at 8pm everywhere else is closed. Serving a range of sandwiches cakes and hot and cold drinks. Small indoor seating area which unfortunately never seems very clean. Tea comes in regular or large - would love a small as the regular is too big and I always throw half of it away, which at £2.30 is just a waste.

Staff were rude, rolling her eyes at customers. Coffee was burnt and tasted horrible! My friend couldn't drink theirs or even hold it, it was that hot. Lack of service all around.

Great for drinks and stuff - coffee is ok, not as good as the cabin at the end of the platform, I think it is gourmet coffee - but acceptable. Had a breakfast bap here - that wasn't pleasant at all - tasteless bacon until you got in, then it was fatty and salty - so it was ditched in the bin. Coffee enjoyable though.

Had an hour to wait for next train so popped in for a snack. The good bits breakfast roll and coffee really good. The bad bits floors were covered in crumbs and litter, person serving me lifted bin lid with bare hands then proceeded to make my latte without washing her hands. It might have been a long day (I visited at 19:15) but no excuse for what happened and condition of tables, floors etc

Friendly and helpful staff, drinks were refreshing and OK Value for a Railway station. Staff doing their utmost to clean up after customers leaving crumbs and rubbish around...

Hot drinks & Sandwiches reasonably priced, everything else.. Proper rip off. 95p for... A... KIT KAT...!!! , Taking the P**s, that is. Even the vending machines aren't that price.

Friendly staff, food and drinks as you would expect slightly overpriced. Suggest signing up,for a "Bite Card" which enables a discount.

The staff were pleasant enough and the tea was fine, but the floors and walls were filthy!! So many crumbs on the floor it was as if there had been a toddler party prior to our visit! Dried ketchup squirts up the wall and all sorts of other stains. The staff were eating and drinking behind the till and then serving food without washing their hands before hand. I probably wouldn’t of noticed the mess as much if it was busy but it was deadly quiet and the staff were chatting behind the till. Avoid!

Stuck on this hellish station for over an hour and so had a coffee here. Well it was hot and wet and just about Ok. A miserable place especially at night but where else do yo go? The outlet on platform 6/11 is hellish in the extreme. I never wish to sit in such a dirty badly kept place so pop over to Platform 4? and at least it is a grade better. 2 members of staff delightful - poor thingshaveing to work there!

I visited the Pumpkin Café in Norwich before catching my train to London. It was early so I ordered a bacon roll and a cup of tea to take away. The bacon rolls are ready made. They just pop them in the microwave to heat up. Unfortunately it went really hard by the time I'd found a place to sit so went straight in the bin. The tea was nice. There was only one member of staff on duty at the time. He was friendly.

The Cafe itself could do with a refurbishment. Such as it could have Pumpkin decorations in Halloween. But otherwise the staff and prices are good. I had the green tea and it tasted fine. There's nothing else to say!

16 Oct 17 high winds cancelled and delayed trains by the dozen. With my next train delayed an hour, I headed here for something to eat.

Ordered a soya iced caramel frappe. It was undrinkable. Heavy on the coffee so bitter with inches of choc syrup in the bottom, warm, not blended. Didn't try it till I got to my train , no time to return it. Anyone know customer service email? Can't see it online.

Llamado en última noche, en ruta, pedí leche de soja, sí lo tenemos. Entonces, por favor, un Cappochino, eso es 40 p extra,. Eso es asqueroso, siendo penalizada por tener una alergia a la leche.

Beim Warten am Bahnhof kriegt man oft nur über teuerste Automat Kaffee. Hier frisch gebrütet mit guter englischen Kuchen in...

Tuvimos algo de tiempo entre trenes y había invitado a dos amigos locales para reunirse con nosotros en la cafetería. El servicio fue muy agradable y el ambiente no es demasiado 'clínicos' aparte de un tío que parecía pensar que era su oficina privada con...

Cuando paso por esta estación con tiempo de sobra me parada en la cafetería para tomar un café y calabaza una de sus preciosas café y nuez muffins! Personal encantador y un gran café y dulces

Está en una estación de tren, así que tenemos ya. . Es muy caro para un simple café con leche. El danés también eran caros. Pero yo podía ver que antes entraba así que no me puedo quejar, después de todo no me obligaron a ir allí. Dentro, el lugar estaba bien abastecido y parecía clara, excepto unas pocas mesas. No estaba lleno, así que estos deberían haber sido clasificados, yo estaba en allí por 40 minutos y después de 30 estaban lejos, pero no limpiado arreglaban. El servicio estaba bien, tardo un tiempo sirven como la señorita del hasta desapareció por unos minutos para conseguir el cambio, supongo que no se puede evitar. Sobre todo porque era muy normal.

La tarjeta de poco ayuda el servicio de factura siempre bueno y rápido con una sonrisa y charlar dentro es limpio y ordenado

Lovely staff and very helpful and even have the option ofc offer with soya milk, but was upset to see that it was 40p more for a soya coffee than the equivalent with cows milk:(

The staff here ask you when your train is before they let you pay for something that'll take a while to heat, which is on the one hand just common thoughtfulness but is unheard of in practice. The coffee is standard, the food is standard, but the staff care that you don't miss your train, and I know what I'd prefer at a train station!

Nothing open at this main station at dinnertime on a Saturday, the sign here says it's open until 9.30pm, and there's someone inside cleaning who just waves me away. Great customer service!

Crewe is one of the largest and most busy railway stations in the UK outside the major cities. With 12 (formally 16) platforms and at least 23 trains per hour until midnight and beyond, few stations require a decent cafe more than this one. There was a time, before privatisation that Travellers Fayre (Operated by BR) was in charge of station refreshments and they were open until 11.00pm as I recall. Plus they were on at least 2, perhaps 3 platforms. Pumpkin, which is a chain of travel cafe's and part of a much larger company (including Upper Crust) took over many of the Travellers Fayre locations in railway stations etc. Part of the job of offering refreshments on the platform is that you remain open during the times when the station is in operation. Allowance can be made for closing after midnight when there are few trains calling by, but to be closed by 8pm on a busy week night is unacceptable. It means on one of the biggest, busiest stations in the UK there is no station cafe open after this time. It seems station catering and refreshments have fallen between the cracks, with neither the government or Network Rail, the train operating companies or the individual stations taking responsibility for the provision of adequate station, refreshments. The result is that Pumpkin and Upper Crust station cafes at Crewe are closed at all times except the most profitable periods. Bring your own Thermos.

Clean with a good number of seats, good selection of sandwiches, cakes and snacks. I recently had a sausage in white roll (no choice of brown bread or sauces/napkin offered), it was pleasant enough and filled a hole, they didn't stint on the sausages. Coffee palatable but not as good as the big chains. A quiet place to sit with a good view of platform 5, not bad at all.

God awful place on Crewe station - dirty, horrible coffee, surly staff - typical of Crewe station itself. How these places are allowed to exist beats me - what a wonderful impression travelers to & through this area must be given to see this dump as a refreshments facility is beyond belief. I can't think of anything good to say about it, other thanits a disgrace.

As Pumpkin Cafes / takeaways go it has a pleasant atmosphere staffed by friendly people. The fare and range is typical of a railway station buffet, bacon rolls, pastries, baguettes, pasties that can be warmed; including hot and cold drinks plus various other snacks. There are various deals that help to bring the prices down.The Bite card is accepted which gives you a great percentage off your bill.

This café is fine if you are visiting the station anyway, but I would not travel by train to get to it. The tea is nice and strong, like a good builders brew, but the snacks are disappointing.

Friendly staff, clean facility, good choice of quality fast food. Good tip, ask for a form to sign up for a "Bite Card" which gives you discounts off future purchases.

I never thought I would be giving the cafe at Crewe Station a 5* review, but as I grabbed my Americano and Danish Pastry before legging it for the 7.30-ish train for Euston, the staff took the trouble to ask how my day was going, call me Sweetie, serve a coffee that did exactly what it said on the tin and move on to take the next order ("Hi Honey, what can I get for you today?"). Thank you ladies. you made my day.

Staff more interested in chatting amongst themselves. Whilst waiting for a train in the space of 30minutes watched 2 customers give up waiting to be served. Tables dirty, not cleared, staff don't seem interested in customers or cleanliness, it's just plain laziness, felt like I was in a sketch for the worst run coffee shop ever! Something they do excell at.

I popped in to the Pumpkin Cafe on Crewe station platform 5 for a quick coffee before my train to Manchester. Sadly despite there being three members of staff behind the counter, two seemed far more interested in chatting to a policeman than serving the growing queue of people, leaving it all to one poor girl. I don't think they realised that by the very nature of where their shop is located, their customers are likely to be rushing for trains. I won't bother going back, use the rival cafe on Platform 6 instead.

Went into the cafe this morning and whilst playing on the machine I put money in and although it registered it would not let me add more to play. Spoke to the lady behind the counter Sammy who did not care in the least. I explained the machine had taken money and she quite bluntly told me to ring the company. The machine is still on although I have informed them it is not working. Sammy seems more interested in standing behind the counter with folded arms and a frown in her face having a conversation with the other girl behind the counter. Sammy is one member if staff that definitely is not interested in any form of customer service. Will not be using the cafe again and would suggest other people give it a wide berth.

Pumpkin Cafe is pretty much identical to all the other chain coffee shops in the UK - same products, same prices, etc. It is however convenient, especially if you're changing trains and find yourself waiting on platform 5, and the lady who served up my Americano was very friendly.