Prince of Wales in Sefton

We did not stay in the hotel but came to watch the wrestling which was in the ballroom. We use the bars and stayed to watch the evening entertainment a brilliant singer. The bar service was brilliant and everyone was enjoying there stay. I would definitely recommend the hotel which is in a lovely location.

Few people dining at lunchtime buffet, but all where complaining loudly about the standard and quality of the food. Sadly this used to be a really good lunchtime three course meal. Now it is a waste of money for awful food that has been badly cooked . Have frequented the lunchtime busses for 12 years, bit I Won’t be returning.

You open the door and the smell hot you a dirty mops been used - cobwebs on the smoke alarm - the tv is just above ground level you lie in bed and can only see the tops of people’s heads - no telephone even though there’s a menu for room service - the bed 3 nights of sleeping on a rock hard bed that you try to get comfy starts to make your arms and legs go numb - the quilts wafer thin and doesn’t fit the two bed put together- so had to use the blanket from the wardrobe - the bathroom floor when we put down a towel so we could step out of the bath without slipping became black off the floor as they had used a dirty mop to clean it with - there was a cup and basket on a windowsill in the hallway only removed on the 3rd day we didn’t have breakfast as it’s 12.50 each went across to weatherspoons found two brilliant pubs for night time food the Phoenix just across from weatherspoons or go to the back of the hotel turn right into the next street at the back you will see a pub with green lights the Chester lines inn beautiful food and not bad priced drinks will come back to southport put not to this hotel

Wasn't even going to write a review, but 2 emails and a request on twitter for someone to contact me about the farce of our weekend 6-8 December have gone ignored, thought I'd share our experience after all. Check in was good, the lady that attended to us was the only positive thing about this hotel, shame she was off after the Friday night. Our room 232 was clean but cold, no heating on, we had to turn the valve on the ancient radiator ourselves, soon warmed up. Bathroom was freezing, couldn't turn that radiator on, we asked the front desk on our way out to send someone to try and fix it. They did, but they didn't fix the radiator, they actually turned off the radiator in our bedroom and left the door open so all the heat escaped.. We were actually thinking of sleeping in the hallway as the temperature outside was about 40 degrees. Bathroom was clean but towels were no bigger than a hand towel, only supplied one, had to ask for another.. We had to use same two towels all weekend as our room was never cleaned.. Restaurant. We could choose 6 or 7pm for our dining time on arrival so we chose 6pm. Went down slightly early to have a pre dinner drink, on entrance to the restaurant we had to wait in a queue as there were no seats, our food was self service from a small island in the centre of the room. Not a great selection, food cold and by 6.15 they'd run out of some things, we were told there was no more and substituted tuna/mayonnaise for a bowl of potato salad. Not great when there was another sitting at 7pm. Also run out of desserts and cream by 6.25, I asked the waitress if there was anymore and she came back with a frozen cherry bakewell tart that we couldn't cut, I asked her to take it back and get one we could cut please, she snatched it out of my hands and turned to her co worker and spoke in a foreign language.. I asked her to speak in English so I could understand what she was saying.. I went to see the manager on duty and asked him to source some desserts explaining what had just happened.. Which he did, he actually came to our table with 2 desserts for us which was a nice touch. Breakfast. Not great, poached eggs were like rubber and yolks were hard, bacon all lumped together.. Weetabix or muesli was the cereal choice, and you had to wait an age to use the only 1 toaster they had.. Our Christmas party meal sat night. Was terrible, all sat down by 7.45.. Waited nearly 50 mins for my melon starter, which was cut as thin as a cigarette paper, also rind had been left on, was nothing to eat once rind cut away, I asked for something else in it's place. Prawn cocktail was served on a tea plate with bread stuck on top. Main meal was very poor, our table of 13 was the last to be served.. Not one plate looked the same, carrots to no carrots as they'd run out apparently, and they were tinned as well.. 3 roasts to one roast on another and they were frozen. Stuffing ball that was frozen and rock hard, beef that was full of fat, no gravy on some plates.. Our table asked to speak to manager, who wouldn't come to our table, so one of our party took his plate of uneaten food over to the manager and asked him if he thought that was acceptable? Desserts came at 10.35, tiniest piece of Christmas pudding and a spoon of custard was our offering.. Coffee by 11. Table was hardly cleared all night, there was a table behind a curtain so we kept putting our dishes on there. Not enough staff for how many people were sitting down to eat. There were wristbands for 2 for 1 drinks, that system never worked right, both nights we were all told different rules and that caused problems in itself.. Good job Wetherspoons are across the road. Breakfast was the same Sunday morning, we were checking out for 10am, couldn't wait to go home. The reason for my review, this is the 3rd time we've stayed at this hotel, for the same Turkey Tinsel weekend, and by far, this was the worst. We have no redress, the Britannia chain won't acknowledge my emails, they've had the money so they don't care.. Should have known better to book again, we stayed at their hotel in Liverpool (Adelphi) for same Turkey Tinsel weekend in 2017 and that was just as bad.. We love Southport and shall return, just not to the Prince of Wales.

What a weekend Christmas card competition this year. Once again the staff Emma,momo,luigi and the singer Wendy were amazing making our weekend away another one to remember booked for next Dec so all the best for 2020 Love Christine & friends. Private party with David urquhart

Arrived Fri six of Dec 19 Fri night sat night about 300 guests taking over restaurant crossed the road to weather spoons on the Sunday only about six guest place was dead bad planning staff very good evening meals poor

Hotel is a bit tired, but the reception staff were great nothing was to much for them, very helpful and friendly. Breakfast was ok plenty of choice but not great quality, room was a nice size and clean. Stayed with my two dogs and found the hotel doggy friendly. Overall good value for money, the staff are a credit to the hotel.

Stayed 2 nights on a UK break. Was concerned on reading reviews but to be fair for the money it was ok. Check in was slightly caotic but after things where fine. We where In the attic with a big stain on ceiling but that apart the room was clean and telly big. Breakfast good but evening not so much. 2 for 1 bar was good if you can get served. The girl on bar only liked serving the guys up the one end and after a wait I asked for service which I got begrudgingly maybe they are good tippers 😂😂special mention to Emma who always had a smile and was very helpful.would I go again. Yes but not on the 4th floor.😊😊😊

Stayed here with quite a large group. A few of us had a couple of issues with certain members of staff. However three of them were incredible every problem we through their way was sorted within 10 minutes and with a smile and a massive willingness to help attitude which can't be said for some of the staff. I only caught two of the names Carly (This one was far and away the best of the lot) Emma (Nothing but helpful however wasn't given as many issues as Carly) and a young blonde lass on reception (Very friendly and willing to deal with everything in a very professional manner). If you say here make sure if you have any issues go and find one of these three! The hotel is beautiful but a little confusing on the first night! Entertainment was pretty good! Food was piping hot and very filling and the 2 for 1 bar was brilliant once you learn the rules (Should be a sign up somewhere of what's allowed and what's not) overall it was a good stay if you speak to the right people!

such a beautiful building, being left to rot away, such a shame. Breakfast was not great as everything was bulk cooked, bacon congealed into one lump & black pudding was like chewing on gravel. Found some staff rude & unfriendly, a polite smile cost nothing, (must however give a shout out to Carly on front of house,very friendly & helpful, unfortunately Carly is the only possitive point I can make about our stay). Room was very dated & basic, like hotel, such a shame & waste of a beautiful original decore. Sorry, we wont be returning.

Well, I remember this hotel in the "buzzing" 1970s, and it isn't that place any longer... but it does retain something of those old times, in the service. We had to find somewhere at very short notice, due to a family crisis, and the Prince of Wales turned out to be that place. I'm happy to say, they accommodated us in every way, from the outset, when receptionist Carly made our check-in so easy, with her friendly manner, after a tiring and unexpected journey. We now look forward to returning for leisure purposes (next time).

stayed for 3 nights recently, never again, terrible food, tatty dirty rooms mould, dirty windows,smelly,very tired delapdated hotel. felt sorry for receptionists as they tried their best.the place needs LOTS OF TLC.

In its heyday the hotel would've been magnificent, however major investment is needed. A beautiful Victorian building . The staff are good, efficient,and polite. The rooms need major investment as do the gardens and the public areas. Such a shame because the potential is there for all to see.

attended an event yesterday my complaint is re the food in the restaurant...my advice ... dont eat there...food was horrendous .... insipid cabbage which was cold just that and sweetcorn and sausage also cold...along with curry and some sort of stew be an ideal to label the food and sweets so people know what they eating.... frozen roast potatoes actually the only edible item there, the mash potato well im assuming it was potato had to be scraped off the spoon on to the plate!!! glasses for water smelt... my daughter nearly retched... surfice to say well left plates full.... oh sorry there was an option of fish cakes that looked like theyd been sat on! so glad i hadnt paid to stay there on holiday disgraceful

In its prime this must have been a lovely hotel sadly time has not been kind to it. A substantial investment is required to bring ut up to average. The carpark and garden which is used as a smoking area was untidy with litter present and unkempt borders. The staff are helpful and welcoming sadly the hotel rooms aren't. They are very tired and in need of fully updating. Fittings and furnishings were worn and damaged, I stayed in two rooms, windows couldn't be closed and net curtains worn torn and dirty. Breakfast was a cheap buffet. Fried eggs cooked in one batch, over 30 of them, and left under heat . I was only person there at 0730hrs. Cheap sausages, not sure if they had meat in them, that had been deep fried, along with the fried bread and hash browns. Tinned tomatoes. Overcooked and dry bacon and black pudding. All if it left overvheat and under heat lamps so very dry. Coffee was instant. Overall I cant recommend this hotel.

Came here for 1 night, I had read good and bad reviews on this hotel, so I thought I would give it a try, the staff are welcoming and friendly, the entrance hall is lovely and clean and spacious, the lift was broken but there was what I presume was the staff lift which we could use. We eventually found our room on the 3rd floor, the room itself was very clean but very old fashioned, the bed was very uncomfortable so I didn’t get much sleep,. The shower was ok but again very old fashioned and the toilet rocked from side to side. This hotel probably was once a beautiful place but over the years sadly it’s fallen into disrepair, although it was clean and tidy I can’t see myself staying here again unfortunately , such a shame. I can’t comment on the food as we didn’t eat there although breakfast smelt lovely,.

Went to a wedding last night in this hotel on lord street southport. Parking was difficult but managed to park near by. Room for reception was large a d nice with balcony. Plenty of room for dancing and seating. Dont know what the bathrooms where like because i never stayed. I also noticed is was a dog friendly hotel which is a big plus for dog lovers.

I wasn’t expecting much having read the previous reviews and that’s exactly what we got. The room was in need of an extreme makeover. It was dated and shabby. The entire hotel needs refurbishing. We only stayed one night. The evening meal left a lot to be desired but the breakfast was pretty good. Won’t be returning.

Travelled to Southport for the day & last minute decision to stay the night. Was travelling alone with my dog so researched that The Prince of Wales was dog friendly.

A trip into a different world and time. All very good great coffee. Staff friendly and helpful will go again

Self service with steps up and down to food and hot drinks. Vegetables and roast potatoes frozen variety and not very nice. All fish choices were either fish cakes or goujons. Vegetarian options either vegetable curry or sweet and sour mushrooms, alternating days. Watermelon every day. Serving spoons very hot. Hot drinks area filthy and one person only could use at a time. Dishes cleared away immediately you put down cutlery, even before you'd eaten the last mouthful! Bar staff unhelpful and rude.

The buffet was wonderful, 3-course meal for five pounds. The atmosphere was quiet, nostalgic and classy. I would definitely stay here when visiting again.

If you have to pay a lot of Money for your meal you expect it to be of a quality to support it , which it wasn,t, don't waste your money , the pubs close by do 2 meals for £12 or Chinese restaurant behind the hotel the (larger one ) do a meal before 7 pm for £8.95 3 course well served and good.

Hotel is stuck in a time warp... rooms and hotel whilst clean, are dated and in very much need of a major refurbishment. To bring it into the 21st century.

Went into residents & public lounge for a dinnertime drink. Grandiose building with an impressive outside (front) area. The lounge is pretty good and in better condition than some of those in other Britannia hotels, so it is well worth popping in to experience this feature.The stained glass windows are interesting and trying to figure out the patterns & symmetry takes some doing. However! Very subdued atmosphere as those who had just come out of the dining room seemed very 'down' and some were downright grumpy with each other - not a happy place! Perhaps just 'one of those days'. Residents have to pay to park their car on hotel grounds - have not seen that before. Well worth a visit to relax & take in the building/lounge but I can't comment on rooms/food/service etc.We certainly enjoyed the visit and will definitely go again when in Southport.

O dear O dear where do I start. The place is in great need of a complete refurbishment. The rooms were clean and the bedding was spotless that is about the only good points. The food was very poor. Nothing had any labels showing you what you were eating it was just a bit of a guess. Very poor selection, take it or leave it. One waitress in the Restaurant was very rude and never smiled. The breakfast was not too bad, you cannot go wrong with sausage bacon and eggs. Will not be returning. The Prince has had his day.

Three Amigos (Whoops ones missing)

Start with a few positives, excellent location, fabulous imposing Victorian facade and some impressive period features such as chandeliers. Friendly helpful staff. Piping hot water in shower.

Stopped here for 2 nights 20th may, and was not disappointed, though would not suit everybody as needs some love and attention, we are in our 60's and love these old buildings to stop in, you can imagine how they were in their "hay days", but our room was not bad only the windows needed a coat of paint, the shower worked well in the massive bathroom, beds were comfy, clean, good t.v. and a nice view over the side street.

Overall this really isn't a bad hotel.

I had what can only be described as a cupboard at the back of the hotel with no view whatsoever as the glass had frosted paper over it but the shadow was obviously a brick wall the other side, you couldn’t swing a cat in it and the staff were not helpful when approached and I had to pay a substantial single rate.

Wasn’t even booked into this hotel?! You book the Scarisbrook on booking.com and they send you down the road to here. The rooms are vile. Dirty everywhere. Bucket in the middle of the room with dirty water from the leaking ceiling. Smoke alarm hanging off the ceiling, can’t even face taking pictures of the bathroom, etc etc. What a difference from the lovely North Euston hotel in fleetwood last night for less than a tenner more. Southport ...genteel...really?

Stay here a few times every month..Im not to happy tho, because I wanted to find out about some prices about staying the night again the following week..So I asked the receptionist called Emma, which is cheaper...Online or booking in the Hotel,and she had a horrible attitude with me...Now it makes me feel that i cant ask questions again now at the reception. .but apart from that..All the staff are great and work very Hard especially Ayman and Memo..Great hotel..always go back to stay there again

Nice beer garden but bar staff unfriendly to the point of rudeness. Wine not cheap and tasted awful.

Went for treat for wives birthday evening meal poor quality food and not much choice. Breakfast not much better

we booked into this hotel for 4 nights to go to the grand national it is the worst hotel we have ever stayed in the price you pay is not value for money they should pay you to stay there the rooms are so outdated and havent been decorated since it was first opened as for the beds you might as well sleep on the floor the breakfast is a buffet which the food is left under lights you could play rounders with the fried egg and everthing else is luke warm may i also suggest that you wipe your feet on the way out

we were a party of 3 going for the carvery its a 3 course meal for £7 which is very good as we have been their a number of times. oh my got never again none of the staff could speak good english, they were skimpy on the carvery, no veg , we ordered 3 cup of teas my daughters cup came dirty asked could she change the cup then the other cup she gave us was worst than the first one. then to top it all having a bit of a way to travel home my husband wanted to use the toilet to find it was out of order. my advice is dont go to this hotel are even Southport as it is very run down.

Stayed here for a weekend in Southport. Average, you can’t complain for the price. Staff friendly and rooms clean.

well just got back from southport and what a very enjoyable time was had by all. although our party of four did not stop at this hotel can i just say that the place is amazing. lynn who organised rockers reunited did an amazing job of hiring the bands and organising everything so good that it ran smoothly.the hotel was spotless staff were excellent considering the volume of people there.big shout out to emma and becka on recetion.any questions and queries were answered quickly and proficiently. also like to thank aiman mo scott tina yanni and james who were the bar staff during the three days festival for keeping the bar running smoothly and clearing the tables all the time.we were so impressed that the four of us are returning in november with three other friends for another rockers reunited but this time staying at the prince of wales. a big thanks you for making the weekend very special

Booked for us unfortunately so we had to stay as our group were there but it is dire. The photos the Hotle puts on it's website must be touched up, customer's photos can't show how bad this place really is. Breakfast was a joke, only one poor lady trying to clear and relay tables, no tea or coffee then no cups, nasty sausages, dried up egg, watery porridge and do not look at the actual servery cabinet, held together, or rather bodged together with old bits of wood and nailed up. The dining room chairs are covered in black stretchy covers, l think that's what stops them collapsing! The bedroom we had was so tired it needed putting out of it's misery, dirty blotchy wallpaper peeling off the wall, rotting window frames and faded carpet, holes had been bodged over on top of the wallpaper, the bed was hard and the quilt so thin we kept our dressing gowns on to sleep in as the draft came through the window frames! The 'bath' towel was so tiny it wouldn't go round my body, all in all a grotty grim place to stay.

First time we stayed here was awful, pokey room at the side and staff were snooty but decided to give them a second chance and what a difference! beautiful room overlooking lord street, and staff were wonderful, very helpful, breakfast wasn't amazing but adequate

Stayed here late last year (2018) before opening up my new business. Met Emma who does reception, and she was brilliant.

Called in for a few beers with my pals,it is awful,dirty grubby and I hear the bedrooms are a disgrace Such a shame I remember this when it was a high-lite of Lord Street

My wife and I were given a Groupon voucher as a gift for 'Afternoon Tea for Two' at the Prince of Wales Hotel. We've had numerous afternoon tea's over the years and really enjoyed the experience on each occasion and as a result we were really looking forward to this one. What a let down; On entering the hotel you suddenly realise that this hotel is probably beyond a mere refurbishment and probably needs knocking down... the decor, carpets, fixtures and fittings are awful, how people actually stay here beggars belief! Anyway, we were directed to the bar for our pre-booked afternoon tea and asked to take a seat. That was the first dilemma... the seats are so worn and dirty we had to walk around the bar to find two seats we were prepared to sit on. To cut a long story short, the afternoon tea arrived and consisted of (bearing in mind this is for two people) one small obviously frozen/defrosted scone cut in half, squirty cream in a bowl with some jam, one cup cake cut in half, a small piece of sponge cake also cut in half plus half a strawberry and one mini macaroon. The sandwiches consisted of a cheese slice sandwich, a salmon spread one and a boiled ham one, all cut into fingers. That's it! Nothing more! For the price we know this voucher cost (£21.95) it was appalling and what we were given was of an extremely poor quality!

stayed here because we went on a mystery coach trip so didn’t know were we were ending up. could see from the outside it looked rough.once inside things looked worn and paint and paper were damaged and carpet threadbare in places.the corridors to the rooms are damaged too. the room numbers don’t seem to go in any order so you just walk around until you find your room.to be fair our room was not too bad it could have done with a touch up in places but it was clean enough as was the bathroom.the bathroom only had one large towel and a small hand towel.not enough in my opinion.the room has a modern tv and tea coffee facilities.there is no wi fi in the rooms unless you pay.we were booked in for tea and breakfast.the evening meal was terrible,a soup that could have been served up in a p.o.w camp,just coloured water.some chicken breast and vegetables was the main course and that was also tasteless.i didn’t eat any of it and our party of around 20 all left most of it and commented it was the worst meal they had ever come across.we went to the bar and that was very tatty too.drinks were cheap tho.onto breakfast after a reasonable nights sleep ( aided by several drinks from the local bars ).breakfast was edible but the sausages are poor,the tea and coffee as not the best either.this hotel needs a complete overhaul.they do have wheelchair ramps and stair lifts and an 80 space car park.if you do stay here get room only and eat across the road at weatherspoons

Food is tasteless and overcooked.Breakfast ,bacon over cooked sausage over cooked eggs over cooked.The best part of the breakfast was the fried bread

Dated, a bit dirty and a distinct smell of boiled greens on our corridor upon arrival.

Have returned from an annual trip away with a group of friends that included a lot of mother and daughters together, I have to say the location style of the building is fantastic,like all Britannia hotels decor slightly tired, would love to have seen these hotels in their hay day, however the rooms wer a nice size spotlessly clean, warm, the staff couldn’t have been more helpful even taking the time to find us a wheelchair for my mum to use as the mobility shop was closed, we were helped with our luggage, meals were piping hot and the tribute night a typical Xmas fun night, too many people feel the need to complain nowadays instead of looking at the positives, I don’t always do cheap n cheerful breaks but for what we paid this hotel and its staff,I have nothing negative to say,so once again thankyou to the manager and receptionist we dealt with and to all other members of your team many thanks

We went to the Prince of Wales Southport for afternoon tea with prosecco, delightful. Seated straight away, order taken promptly, food arrived in reasonable time, tea, coffee, glass of prosecco with sandwiches, cakes, scones with cream, lovely. Staff very nice.

The Prince of Wales Hotel is perfectly located on Lord street.The hotel is looking really tired and dated. It is in need of a refurbishment badly. its so sad to see it go right down from South ports premier hotel to the state it is in now.

Insufficient choice at both breakfast and dinner. Food of poor quality but perhaps to be expected from an out of date establishment. Shame on Brittania Hotels.

We arrived for an overnight stay and stayed in a family room for three, the price was excellent and staff were very friendly and efficient upon check in, the down sides were the following- the rooms are a bit dated ripped wallpaper in places, the bathroom floor could have done with deep clean as floor around toilet was stained, the single bed was not a proper bed it was the base of a coach and one of the three cups we received for the coffee had a chip taken out of it. I do understand the price was good at approx £80 a night but if we had paid more and were looking for something special I would have been disappointed as it was hotel is dated and a bit unloved in places but attitude of its dedicated staff (apart from housekeeping who left me a chipped cup) keep this hotel going.

Wanted a cheap place to stay on a Friday night and hotels in Southport dont come much cheaper than this Britannia hotel. £35 for a Friday night is really good value provided your expectations are kept in check. The wifi is free provided you access it in public areas a little fussy to charge £4 per day for parking.The rooms were more impressive than other hotels in the chain however like other too dated.

The hotel is in desperate need for renovation. It is a stunning building with beautiful features. The bed sheets and towels are clean and water pressure in the shower is great. The shower has a curtain, which is unpleasant. Staff friendly and professional. Everything is old, sometimes dusty. Major facelift required.

We are regular visitors to Britannia hotels and usually find them to be excellent value for money. A little oldy worldy, but clean and comfortable. Unfortunately the Prince of Wales did not make the grade for us. Yes the staff was friendly. The rooms themselves were clean. The food was ok. However the building itself is very rundown and in need of urgent tlc. We were staying on the 3rd floor. The lift is tiny and will only take 3 average sized adults at anytime. We witnessed a bucket under leaking pipes on the corridor. The dining room carpet, walls, radiators and furniture were dirty with years of grime and food. The walls looked like pin the Donkey was a regular game played. I expect it comes from years of Christmas decorations. Real shame could be something grand with time. Care and investment.

£98 per night for a 2 night stay without breakfast or parking. Booked this through booking.com big mistake the reviews were good the photos made the rooms look large and nicely decorated - this was not the case - I’ve since realised when I put a review on they are shortened to the only points that were good and everything else omitted. Staff nice and friendly and helped me to get parked. The walk to the room the carpets got dirtier and the decor very dated. Opened the door to the room was like stepping into the forties very battered old furniture it made the tv look like it came from the space age. The bed really uncomfortable with dirty looking carpets and the bathroom very dated with mouldy sealant. Will definitely not be coming back.

Originally booked the hotel at £79 without breakfast, but then saw it was £61 with breakfast and including parking, so we cancelled and then rebooked as we were saving ourselves £18, why not?

An ageing , somewhat faded grandeur adds atmosphere that is quite enchanting. Staff are really helpful and friendly, nothing is too much trouble. Rooms are clean and basic, if in need of decoration. Overall, very comfortable with a good buffet menu for breakfast and evening meals.

Saw the board outside hotel today, so thought for £7 would try it. We asked at bar where it was said it was in the room behind and we paid for the meal there but would we like to go and see if we liked what was on offer. We did and paid. There was a soup and a salad bar, also some glasses and some cold water. Main meal was chicken, veg, roast potato, pasta in sauce, rice and chicken strips in breadcrumbs. Dessert was cheese cake, lemon tart or rice pudding. Everything was fine and would recommend yes as some have said the hotel does need work, it actually reminded me of the hotel in the The Halycon and how it probably was like that in years gone by.

Buffet lunch set out in a very crammed area. Soup or salad starter. Ham, liver in gravy or very dry fish pieces in breadcrumbs for mains and two choices for dessert. Not great and staff not very helpful.. No glasses for water on tables and had to ask for a glass to get water yourself from the machine. No tea or coffee machine was off.

Just passing, saw three course lunch sign. Check it out with a drink first. Looked at food selection and decided to try it. Pleasently surprised. Food was hot and good quality. All staff were very friendly. Local beer was good. Entering the hotel is a little like stepping back into another era. Well done Brittania Inns. Will go again.

Came here for lunch and had a lovely three course meal. There was plenty of choice and the staff were very friendly and couldn't be more helpful.

Booked through booking .com for two nights picture on the site looked impressive got to the reception area couple in front waited patiently then receptionist ignored us and started speaking to a coach load that just arrived we had to interrupt and say we are on our own not with the coach so we started to book in and were told the outside does not belong to hotel and we need to pay 8 pounds for 2 days parking were then told we are on the second floor room 232 up we go and had to walk a long way to room even though I asked for ground floor as I have a pacemaker and defib opened the door spacious but OMG the windows looked liked they were from the 30s filthy dirty the bathroom from the 50s bed was ok went out came back to see what meals were available we were offered 3 course all you can eat for 12.50 each when we looked it was put out by a third world country we declined Breakfast = tea out of a machine do your own toast bacon cremated tinned tomatoes and little tiny cups wow so disappointing I would not recommend I will not return as I was wondering where the Addams family’s rooms were

Dear oh dear, where to start? Only gave one mark because there is no zero option. Booked a night away over the bank holiday to celebrate our wedding anniversary. Things started badly when we arrived a little after 3PM to be told brusquely to come back in half an our as our room was not ready (check in from 3PM) on booking. Duly went back at 3.30PM and queued for an hour to finally check in and pay £91 for our stay in an "executive double room"(including £4.00 to park on the hotel car park). Went to our room on the floor and walked into 1972! Not sure I have the descriptive powers to give the full impression but here goes: the bathroom to the left was huge but contained a suite and tiles scavenged from Steptoe's yard and the shower head appeared to be held together with gaffer tape, add in a boarded up window and the loudest extractor fan ever registered (perhaps as it struggled to turn past the accumulated filth) and you get the picture. Now for the room itself, we were give room 100 which is directly over the main entrance and may well have been a grand edifice sixty or seventy years ago but boy what a disaster now. Dirty, ripped carpet, a wardrobe last seen on the antiques roadshow, and two single camp beds pushed together to form our double! The most worrying thing however was the fire exit sign above what appeared to have once been a connecting door to the neighbouring room but was now boarded up! A rotten night on the uncomfortable camp beds meant we were up bright and early to partake of our pre-booked buffet breakfast. Surely no problems here but wait, the Basil Fawlty like bouncer on the restaurant door refused us entry as we had not paid! My wife went back to our room to fetch our confirmation as I waited like a naughty schoolboy in front of bemused fellow guests. When proof was duly provided this comical character then stalked off to an office by reception and came back to usher us rudely into the dining room. Breakfast itself began swimmingly but ended badly when my wife started to heave having found her fried egg to be off! That was the final straw, we checked out well before the appointed ten o'clock deadline and we have never been so happy to leave anywhere! This is only our experience obviously, but fellow gusts were complaining to management at various times and being ignored. What a shame, this could be a great hotel as perhaps it once was but an enormous amount of money would have to be spent so don't hold your breath!

a nice stay friendly hotel ideal for a weekend stay Jane on reception desk could not do enough for us top marks to her she made it a memorable weekend thank you very much we will return

A group from a coach company in the West Midlands visited this hotel, some have complained as the hotel is outdated and as for the food, not very appetizing and poor menu! Some of the staff are not helpful and rude! Just to finalise, will not visit this hotel again and shall report this back to local coach company

Fab Buffett very well laid out and plenty of choice and all fresh and at least five desserts well worth a vist

My wife and I together with two friends visited the POW for the Sunday Carvery. The cost of a three course meal was £7:00 and in fairness it was really good value for money. OK the hotel probably needs a face-lift but the cost of running these establishments must be astronomical. I cannot for the life of me think why the Wetherspoon pub over the road rates over 100 places higher than this hotel. Does Wetherspoon provide a good quality and hot three course roast Sunday lunch for £7:00.......NO. Enough said.

trip with national holidays to spend christmas at the p o wales southport great time warm good food loads of free wine ,oranges,toffee,tea ,coffee mince pies,cheap beer and good staff. only letdown waiting hours for a coach to take us home even the staff thought we was stopping for new year, a coach turned up at 1 so we finaly got away.

A joke. Service appalling, quality of the sandwiches and cakes poor and the whole place is very shabby.

This hotel back in the day would have been beautiful. Unfortunately, due to a lack of care the decor and...

Omg....what a Grand Victorian hotel in the center of southport...clean ,warm and friendly .we stayed for 1 night Thursday 22...

Possibly the worst National Holidays hotel we've ever stayed at ...archaic to say the least . Cold,old and in desperate...

Stayed here last night with National Holidays, room was awful, dingy, cold and totally requiring a total makeover. The whole...

Hotel was fairley basic. Tv set was modern with free view. The staff were absolutly fantastic. Very helpful.

Visited for lunch some weeks ago, went through to restaurant and waited at the 'Please wait to be seated' sign.

We have visited the Prince of Wales several times, and we like it, an excellent position, fabulous sitting area, and adequate rooms. We had not been for a few years, however, and even though this is not a 5* hotel, they have some good deals, and we are not over fussy expecting luxury from a budget hotel, this time I felt a little short changed. The room we were initially given, I think it was 216, was awful. Cramped, down a dingy corridor, fittings looking suspect (including electrical), frosted window looking out onto inside ‘courtyard’. It was grubby and shoddy, the only decent thing was a 32“ TV.

We have been here several times before but was the worst ever stay. The hotel seems to be cutting corners everywhere. Buffet meals were unusual to say the least. Nothing went together. staff were slow to fill up dishes -often no butter, no eggs -tea and coffee on the tables at breakfast was very cool. No fresh fruit and watered down yoghurt. Not sure where the tea bags were from but so very weak and only limited supply in bedrooms - we went out and purchased our own! Come on Prince of Wales you must improve or loose business.

Everyting you'd expect from a decent Hotel English Breakfast - even tea and cooffee on every table so no waiting

I have been attending this hotel twice yearly for many years, as an Honorary Life Member, of the 'Lancashire Social Circle', a group that have two annual functions there in March and November. Although only forty strong, the group (who all have Pigeon Racing' as their hobby) bring visitors from far afield - Scotland, Wales, London, the East side of the country and all areas in between. In total we have about 140 present at our dinners such is the stature of this group, established about 111 years ago. The Hotel manager is fine and helps our secretary in every way possible. However there is one problem that has not been resolved, which is the horrendous sound system operating in the main function room. A Friday night comedian was virtually inaudible by an estimated 90% of those present! I feel that it is now time for the 'Britannia Group' to address this issue and resolve it. When the European Space Station can speak to individuals on the ground, surely it should be possible for a comedian to be heard across a crowded room! If you have a 'grand event' think twice before using this large and splendid room, until you have checked out its acoustics.

Lovely staff - very hospitable. Food great & rooms were lovely. Car parking abysmal but able to park on road outside for £4 until 11 next day. When i came back in to get the old folk from their various rooms & get their bags (no porters) in & out of the 1 slow / slow lift! I didn't pay for parking as i didn't realise there was a time limit on picking a party of people up (car park less busy at that time on a Sunday & plenty of room to park) Anyway long story short got a £60 fine & the hotel staff NOT interested - they couldn't intervene even though I felt it was down to their lack of help in placing people nearby each other / having worst & busiest lift in the world AND not having anyone to help me get the gear, the people & the party stuff in to the car.............

Parking is an issue, but if you can survive the hassle, once inside it's a lovely old place. It's past it's sell by date in terms of decor, but it makes a lovely change from staying at somewhere like a Premier inn!

Lovely old building, no parking spaces when we arrived and had to park in nearest supermarket. Building and décor have seen better days and in need of refurbishment. Rooms clean and spacious. Staff friendly and welcoming.

Very nice hotel, lovely spacious and clean room, great breakfast, friendly staff, had a nice relaxing break

My Sister in law and her friend were staying for 4 nights recently. Both were celebrating a special Birthday. One was 65, the other 70. I called in at the hotel to see if it was possible to balloon and banner their room. The staff were lovely.

The reception area of the Prince of Wales hotel is outdated but we found the bedroom clean and spacious and the bathroom even had a jacuzzi bath. The buffet-style meals were delicious with a good varied selection of foods. Staff were friendly. Having never been to Southport before I was pleasantly surprised.

We stayed in order to have an overnight stay following a function in the ballroom.On arrival - unable to park in the hotel car park. Yes- I've read already that the hotel have sold the car park to a company to run it, but why are staff using these spaces and preventing the guests parking? This is correct because we witnessed a member of staff at his car.On Check in - given room on 4th floor and instructed that the lift went to 3rd floor and then it was necessary to walk up the stairs. Eventually we discovered that the lift really did go to 4th floor, so we used it from then onwards.Room 404 - right at the end of the corridor. This floor must originally have been staff accommodation as the room as were very small and the ceilings were slanted. I fully accept that these days hotels need to maximise space for guest bedrooms, however this room had paper peeling of the walls (it isn't exactly time consuming to have some ready-mixed paste available to paste down corners of peeling paper), there were signs of water coming in from the ceiling above the bed, a "caution" sticker in the bathroom was ripped, and there was a dangling cobweb in the room. Soap was not provided for the hand basin, but was for the bath/shower. There were no other toiletries provided at all like other hotels do. The bed-side lamp didn't work.Breakfast - dire to put it mildly. Cooked buffets are shocking at the best of times. Prince of Wales would do well to learn from Premier Inn. Toast was ready toasted and piled up on a bowl - thus cold and like cardboard. Croissants were like stodgy cake. Bacon, sausages etc were OK but could have done with being hot. This, in effect, was a cold cooked breakfast. Tea and coffee provided on the table in flasks -- what's that all about??After breakfast - returned to room to collect cases for check-out. Key-card would not open the door as 10.00am had passed. How can breakfast finish at 10am and check-out be at 10am? A total nonsense!In summary - clearly I was not a happy guest. Obviously I'm not going to recommend Prince of Wales to anyone. No - I've not stayed in hotels all over the world like so many Trip Advisor writers say they have - HOWEVER - I REALLY AM a Hotel Manager, so please don't patronise me with lame excuses as they simply will not wash!!!

I stayed here throw the open , all was more then great. The room,the food,,, the staff... and the most the bar staff ... a big thanks for the manager Morad , Luigi, Tina and Fredi... I know where I'll stay if I'm back to Southport.... Strongly recommended if you want a great stay and good service ...Thanks again Mr Mo and his staff....

We were up for The Open. Wanted something close to the railway station so we could walk and get the train to the course at Hillside. Car park was a good size to park the car safely. Do this at the last minute fitted the bill. We knew hotel was tied and rather long on the tooth, The service was ok. The room clean, excellent pressure on the shower. Beer only £2.70 a pint.....you will get the picture. Breakfast was well executed. So overall it delivered what we expected. It would be fun to be a fly on the wall in its hay day.

Our extended family of 19 shared a pre-Fathers' Day Evening Meal here. What a wonderful surprise! Booking or gaining information about what was on offer was difficult, to say the least, but it was well-wort the effort. On arrival we could not have felt more welcome and special, greeted by a gentleman in charge of the restaurant, for whom nothing was too much trouble. We were allocated a whole palatial-style room for our group, beautifully and majestically set out, and with an attentive waitress. A refreshing site on that hot Saturday evening were several jugs of FREE iced water on our tables, with an invitation to partake of FREE tea and coffee and unlimited ICE CREAM for all. A varied menu of several choices from THREE different courses was served buffet-all-you-can-eat style, so even the hungriest hollow-legged of our group could fill their boots. The quality was amazing - whole fresh tender and succulent salmons, replenished at very regular intervals; tasty and delicious whole chicken breasts to mention but two of the many choices of mains, a variety of hot and cold vegetables, salads and accompaniments were topped off by at least 3 choices of mouthwatering desserts in addition to the free ice-creams. At £12.50 for adults and £6.25 for children, this meal could simply not be rivalled for quality and value, let alone beaten (as you'll see, we've visited quite a few over the years). A big thank you to the brilliant chef and courteous staff who made our evening so very special; we will return again very soon. Brilliant!

Not sure what is good to say about this place, the outside area is nice at best. Interior is about 40-50 years old. Looks like it has never been touched. Repairs to the ceilings were done with plaster board and not covered or made flat so there is numerous large areas sticking out.Decor is very old..Now the rooms. Dirty, uncomfortable, dated, very rough round the edges. The wall paper is falling off, the skirting boards and tops of the walls are all very dirty and full of mould. Bathroom had a funny smell. Had numerous spiders and cobwebs. Would never return, the price you charge people for these rooms is disgusting. You really need to have a rethink about it.

very poor evening meal and an OK breakfastbuffet style on both occasions with poor customer service...no smiles or acknowledgement from the majority

This place is a show dirt old smelly an like a Old peoples home. The staff on breakfast AHMED is a digrace rood an needs to learn customer service skills he needs a good Hygiene Clean himself an its a disgrace how dirty his nails are as he greets people to the Resturant. The breakfast half cold anyway an no fruit on 2days of our visit all in all id not pay the extra an go else were for breakfast. And as for erin the BOUNCER on reception who carnt withheld her 2nd name as shes so embarrassed she carnt do her job properly doesnt seem to no any1s name whats happen in the place yet shes on front of house reception an her appearance is a lot to be desired not Nice on 1st inpressions maybe employing some staff that no what there doing maybe a start an for ERIN the Bouncer on reception needs more qualifications for such a basic job. Apart from the a 1 star stay do plz stay away from this place enter at your own risk. didnt get a picture of the rust an mould an crumbling paint on window cills cudnt wait to get out the place.

You get what you pay for and this once lovely hotel needs updating but is perfectly sufficient for a short stay. Unfortunately the receptionist that was there on our arrival was SO miserable and lacking in manners that is was a huge frustration for us. We both work in customer service and know how important a nice friendly welcome makes. Room was clean and comfortable. Housekeeping was excellent and room was serviced and new towels left daily. Night porter service was excellent and we were brought a fan when requested due to high heat. I think paying extra for parking and wifi is a cheek when you are already paying ot stay in the hotel, this should be reviewed. All in all we would stay again but would hope for a better receptionist and a few slight improvements to enhance our stay.

Great evening was had by all. This is a great venue and has two amazing dance hall arenas. The staff are friendly and very attentative. The bar staff worked their socks catering for the army of dancers & drinkers that were there for the event . Southport has a lot to offer and we are never dissapointed when we attend these events. We are up again for the Augsut BH as well.

had a great time nice hotel rooms very comfy good bathroom nice food saw a great rod stewert tribute act had a great weekend .looking forward to going back grat for shops straight outside of hotel .

Stayed here 27/4 for 1 night with my son prior to watching the mighty Lincoln City at Southport. Hotel is very dated carpet in rooms had masking tape covering damage and peeling paint on walls. However for £52 at later notice it was very clean and staff were very pleasant. Parked car for 24hours for £4 bargain

I was very surprised to see just how reasonably priced the wine was, by the bottle. I was served by a charming staff member and had a delicious meal. The bar uses a golf theme and has singed mirrors. It's a stones throw to the beach.

Lovely hotel however needs some updating. Good family friendly bar with tv and music, so kept both ladies and gents happy. Would visit again,

Car parking is very tight but not many places cater for full capacity anyway The hotel is old but full of character, very large reception area that provides a reasonably priced pot of fresh coffee and snacks, very friendly reception staff on arrival even though there was lots booking in at the time, the room was very spacious, clean and comfortable, cleaners came every morning straightened the bed and replenished the coffee used and was also very polite and courteous.The ballroom that our group used for the weekend was exceptional, we left it a mess and it was spotless again next day, bar service was very good only occasionally had to queue for drinks from very well mannered efficient staff.staff who deserves commendations are Graham, Ian, Mourad and Erin but all the staff too many to name was excellentAll in all a very good weekend and cant wait to do it again next year.