GastroRanking-logo
whatsappWhatsapp
phoneCalldesktopWebsite
menuMenu
bookingBooking
3.3

Based on 447 opinions finded in 2 websites

site_photo4

Nº 735 in 986 in Sefton

Nº 112 of 132 British in Sefton

CUSTOMERS TALK ABOUT DISHES WITH..coffee

comment_iconOpinions

Having visited many Costa coffee shops on my travels. This one rates amongst the best Pleasant and highly efficient professional staff even when the queue is huge Clean and tidy both inside and out. Well done folks. X

site_logo

Pat Towey . 2024-10-07

MORE AT Google

Coffee at the local shop enjoyablealways busy.

site_logo

June Spencer . 2024-10-06

MORE AT Google

Rubbish. Needs a good facelift. Badly needs new doors. A noisy disgrace. Food overpriced. Coffee average Only saving grace are staff

site_logo

Phil Davidson . 2024-10-05

MORE AT Google

Didnt cut my toastie into triangles.

site_logo

Benjamin Cowen . 2024-09-23

MORE AT Google

I was meeting a friend and as she lives in maghull and suggested Costa I thought ok give them one more chance, I always go independent, and I should have insisted we went elsewhere. The man on the machine was so rude to the poor girl on the till as she just put the panini on the grill “open”. The queue was massive and they were under staffed, and unorganised. Please stick to independent coffee shops they need your custom more!

site_logo

Lynn Wright . 2024-08-19

MORE AT Google

Quiet place off a main road good food selection a little messy tables needed cleaning.

site_logo

Peter Hamilton-tweedale . 2024-07-08

MORE AT Google

Service very slow, staff are as far rom cheerful as you can get. The guy who served us was quite abrupt and unkempt.

site_logo

Thomas Gillespie . 2024-06-10

MORE AT Google

But one ? Why so much for hot water?

site_logo

Mike Brown . 2024-04-18

MORE AT Google

Ordered 3 hot drinks and a frappe. Drinks were actually hot which you can't always say in a Costa. The two staff members knew what they were doing and were friendly enough. Plenty of seats available.

site_logo

Mark Gomery . 2024-04-01

MORE AT Google

Good place to catch up with friends. Pretty spacious too.

site_logo

Z Z . 2023-11-09

MORE AT Google

Lovely Manager amd female staff however there is one male who works there who is completely off brand. Scruffy, dirty looking, unprofessional and rude as another review suggests. They must be desperate for staff as he has angered other customers I believe with his manner.

site_logo

K T . 2023-10-16

MORE AT Google

Friendly staff, clean and relaxing

site_logo

John quinn . 2023-08-01

MORE AT Google

Great staff, service and coffee!

site_logo

Anthony Cliffe . 2023-07-22

MORE AT Google

Need more staff, tablets always dirty.

site_logo

Paul . 2023-07-19

MORE AT Google

Clean facilities. Quick and friendly staff.

site_logo

Steve Davies . 2023-07-09

MORE AT Google

My mum visited Costa coffee when the place was near empty. She is 90 and uses a mobile scooter to get around as she is bad on her feet. Mum managed to go inside to get her drink then came outside whilst another lady who used a walking stick was being helped by one of the staff to carry her drink and cake out. Mum asked the same young lady if she would mind getting her a cake. Which she was happy to do, mum handed over the money. A minute later the member of staff returned and told mum she would havto go back inside to get her own cake...the shop was empty mind. The manager said she couldn't take the cake out for my mum...Really costa., you should be ashamed, where is the help and compassion for the elderly and disabled?.get a grip... my mum was very upset and didn't bother finishing her coffee. It spoilt her day out.

site_logo

Julie Ann Smith . 2023-07-04

MORE AT Google

Busy at this time, but it was a Sunday morning, and the staff coped excellently.

site_logo

Steve Kennaugh . 2023-07-01

MORE AT Google

Had a couple of coffees with some toast, all good plus it was a nice day so sat outside.

site_logo

Jim Hart . 2023-05-20

MORE AT Google

Very friendly staff, plenty of seating available.

site_logo

Suzannah Higham . 2023-04-15

MORE AT Google

Absolutely terrible! Worst Costa I've ever been to....mouldy food on the floor, rude staff, terrible attitudes

site_logo

John R . 2023-04-14

MORE AT TripAdvisor

Pleasant environment, immaculately clean and very friendly, helpful lady serving. Enjoyed our visit and will definitely be back

site_logo

Alison Jones . 2023-03-30

MORE AT Google

Nice place and staff are lovely but maybe in this climate there could be special offers to get people in as some items are expensive

site_logo

Sue Dumbell . 2023-02-24

MORE AT Google

Good coffee, but not enhanced by intrusive aircon blowing cold air down my neck.

site_logo

Bertrand Poulengy . 2023-01-31

MORE AT Google

It is what is , I enjoy my time to chill out with coffee. Staff always polite and courteous.

site_logo

Number Six . 2022-11-17

MORE AT Google

This costa used to be good when all the girls used to work there. However all the girls have left due to horrific management and disgusting leadership from this franchise. Both shop manager and area managers treat the staff in this shop awful and do not give them any thanks or appreciation. I’m glad all of the girls have moved on to much better jobs and are appreciated in their new work places. I’d recommend going to one central or the cabin as an alternative. Cheaper, independent businesses with lovely staff over expensive, greedy and bad service in this costa franchise

site_logo

Slouise1234Z . 2022-10-03

MORE AT TripAdvisor

Service was a bit slow but very friendly

site_logo

George Smith . 2022-10-03

MORE AT Google

I had a hot chocolate and it was ok a bit of the weaker side ,the wife had a coffee which was very nice

site_logo

Mark B . 2022-07-29

MORE AT TripAdvisor

Nice place to rest and have a drink and a snack. Could do with more loos !

site_logo

Julie Atherton . 2022-07-23

MORE AT Google

Enjoy having a coffee with my besty

site_logo

Lyndsey Sheils . 2022-05-27

MORE AT Google

Always come here and every time it is brilliant but I’ve just been in and asked to change my drink from an inside glass to a takeaway cup as this is what my girlfriend prefers and the man who works there with the short hair and earrings huffs, and then rolls his eyes. I tried to joke and say it was a silly thing to prefer which he didn’t even blink about and then put the cup down and walked away after he’d finished. Unprofessional and rude

site_logo

Michael Quinn . 2022-05-27

MORE AT Google

One of the worst Costas in England. The staff have no idea what they're doing and the service there is nothing more than a joke. They force you to buy something from them only to use the toilet as it has a lock on it and they don't even care if you're having an emergency you're forced to buy a cup of ice with a spit of coffee or a dry cake. I would much rather get an affordable coffee from Home and Bargains at least they're quick and nice over there.

site_logo

Gold Eagle . 2022-04-03

MORE AT Google

Drive through is very efficient in delivering the drinks and the staff are very nice

site_logo

Barry Keal . 2022-03-26

MORE AT Google

Loved it, friendly staff and a great coffee

site_logo

Si Clay . 2022-03-01

MORE AT Google

Average. slow service. Only paper cups again

site_logo

Robert Crane . 2022-01-10

MORE AT Google

One of the slowest costas in regards to service, you'd think it was a busy city centre store. Stood waiting to be served for 10 mins so walked out as wasn't going to get a drink in time. The girl who was cleaning had walked to the entrance and saw there was a spilt hot chocolate all over the tiles. Instead of going to sort it straight away she decided to go behind the counter to get her drink for a minute then went brushing the floor. Another customer told the staff serving that it was a hazard but they said someone will sort it in a minute. Five minutes later nobody could be bothered so before I left told the staff again that it was on camera that your staff had seen it and walked away without doing anything so if anyone slips you will get sued. Hopefully the girl took notice

site_logo

vicky gallagher . 2022-01-07

MORE AT Google

Great service, friendly staff. No complaints

site_logo

Michael Pollard . 2022-01-03

MORE AT Google

Always reliable coffee and service from the staff. 👍.... Decor wise not so sure. Tables and chairs not to my taste.

site_logo

Michael Duggan . 2021-12-20

MORE AT Google

Usual Costa standards , relaxing , clean and roomy . Polite staff good parking and next to Maghull Square shops too so great little stop off 😊

site_logo

Roger Cooke . 2021-11-18

MORE AT Google

Poor service, lacking in basics , couldnt care less either. No cutlery , napkins , toilet roll in loo, plates. But a big tips jar? What for?

site_logo

Linda Styles . 2021-11-05

MORE AT Google

It was busy, but I felt comfortable at the back of the shop.

site_logo

june pascoe . 2021-10-15

MORE AT Google

Ordered coffees and toasted sandwich and told the girl I was sitting outside. 10 mins later no toastie and it was just left on the counter and gone cold. The girl said I shouted you! Reheated it and was awful so was made to buy another one! No apology. Awful cutomer service in Maghull today and it was empty so not too busy to check me out to give it to me! Aintree Costa so much better and they bring your food over to you.

site_logo

pat160 . 2021-08-27

MORE AT TripAdvisor

It was good enjoyed meeting up with s friend

site_logo

Lynn Owen . 2021-08-09

MORE AT Google

Standard Costa. Wait an age for OK ish coffee and pay over the odds for it.

site_logo

Andrew Jones . 2021-07-13

MORE AT Google

Staff really friendly and helpful, coffee was amazing. Staff coped really well when delt with rude costumes when store was really busy. Staff have to put up with a lot with covid Gide lines and are doing everything they can. Really happy with are visit today happy to visit again.

site_logo

1234shoesx . 2021-06-25

MORE AT TripAdvisor

Visited on a Sunday & was able to enjoy the outdoor seating and cold drinks in the sunshine. Staff really helpful & kept a good check on making sure customers did the track & trace which was reassuring. Will be visiting again soon.

site_logo

jennifergB3203KS . 2021-06-25

MORE AT TripAdvisor

Staff seem snotty and unorganised, if you ask them for sugar they look at you as if they've done you a massive favour

site_logo

473angelineb . 2021-06-24

MORE AT TripAdvisor

Nicely prepared but coffee not hot enough.

site_logo

Ian Gould . 2021-06-13

MORE AT Google

Rushed by staff members , we ordered coffee at 440pm and was told by staff they closed at five so when they started cleaning up around us felt a little rushed

site_logo

Carmen Foustina Courtney . 2021-06-10

MORE AT Google

We went for 1st time on Saturday, the restaurant has changed so much, chairs are so uncomfortable obviously to get u in and out ask quick as possible, air con blowing a Gale was freezing coffee cold cos of it Won’t be going there again

site_logo

Gillian L . 2021-05-29

MORE AT TripAdvisor

Excellent coffee and snacks. Clean and well run.

site_logo

Paul Davles . 2021-05-28

MORE AT Google

Not been in for a long time felt safe with table's been a good distance away from each other

site_logo

Janet Cliffe . 2021-05-25

MORE AT Google

Handy for an outside coffee and chill.

site_logo

Andrew Rose . 2021-05-22

MORE AT Google

Strawberry iced infusion was lovely and was only 50p 👍👍👍

site_logo

Claire Ray . 2021-05-11

MORE AT Google

20 minutes waiting for a coffee. Absolute joke of a place.

site_logo

Paul Williams . 2021-04-09

MORE AT Google

I visited here for a take out latté. The coffee was nice and milky, which was decent. I am surprised at the swathe of negative reviews on this site. People seem to be complaining about this place not being COVID-secure, even though I can assure you that the staff have taken all necessary steps to keep people safe. This place has a limited surface area, so I'm sure management have done their best with the space they have got to ensure social distancing. The staff were also friendly and efficient. They seemed very keen to advertise their Christmas blend coffee, or whatever it was. As a minor point of improvement, the staff could maybe have done a better job explaining what this was, as it just sounded like a glorified latté, except a bit more penny-pinching. However, it wasn't explained to me, in coherent terms, what it was. The only other negative I can think of is the front doors could have done with a lick of paint. But other than that, it's a pretty standard Costa, with good hot drinks, snacks and selection. Would recommend if passing!

site_logo

Matthew J . 2021-04-01

MORE AT TripAdvisor

Lovely service, fast & clean, can sit too, indoors and outdoors, wheelchair access and parking very close by

site_logo

Nicki . 2020-12-20

MORE AT Google

I visited today, waited in the queue where the majority of others observed social distancing and face covering. A man swiftly followed me did not observe either face covering or my or others personal space while he constantly spoke loudly on his mobile, leaning over the glass cake counter. Undoubtedly speading his droplets of possible covid. I gestured to my server, who was apparently uncaring enough to notice or suggest he wear a mask and observe the rules of distancing or the fact he was probably spreading his droplets all over their counter.

site_logo

ceri_lewis . 2020-12-19

MORE AT TripAdvisor

No points why has the costa loyalty points scanner apparently not worked for months. This is not acceptable

site_logo

Archiehopkins . 2020-12-02

MORE AT TripAdvisor

Staff un-attentive and wearing masks under their chin whilst gossiping with each other. Nor are they asking Customers to wear masks. Most of the staff have complete disregard for the health & safety protocol. I have taken photographs of the staff in action however before posting have written to Costa HQ to give them a chance to respond. Sadly after 5 days they have not, displaying their leadership. Top-down, what can we expect. Tracing QR code doesn't work either to check-in. This place is a Covid disaster waiting to happen!

site_logo

CarlP W . 2020-12-01

MORE AT TripAdvisor

Some one needs to get there eyes checked not been to a Costa for coffee for a long time

site_logo

ROBERT FRANKLIN . 2020-11-28

MORE AT Google

Lovely atmosphere, lovely service + a place i cld recommend 2 catchup with friends

site_logo

Joy Taylor . 2020-11-12

MORE AT Google

Excellent coffee, but when trying to use my points off the app for coffee, computer said no. Thats about 3 months its been down now

site_logo

john birnie . 2020-11-03

MORE AT Google

Is this Maghull Costa it did only have paper cups and no spoon so not very happy and it not the first time so no Star

site_logo

Judy Scott . 2020-10-23

MORE AT Google

Love costa just because they have great cakes and coffee and you earn points on your purchases

site_logo

Anne Whitbread . 2020-10-15

MORE AT Google

This Costa store is not the cleanest Costa you could go in. Before the “lock-down” it was dirty and lacking basic hygiene; the chairs are dirty and old, and if you can find one that doesn’t sink in the middle you’re very lucky. The toilets are always dirty, and the tables get a quick wipe once an hour, if that. I would have thought that during lock-down it would’ve had a “deep-clean” and the chairs would have been replaced by new ones. The place is a “midden” when it is compared to other Costas!! STEER CLEAR!!!

site_logo

russiatoday . 2020-10-13

MORE AT TripAdvisor

Standard Costa experience. Spacious with covid responsible customers

site_logo

Peter C . 2020-10-13

MORE AT Google

Still drinking from paper cups inside 1 week on from them saying the dishwasher was broken

site_logo

Paul Obrien . 2020-10-07

MORE AT Google

It's sells coffee not much else you can say.

site_logo

laurence ashford . 2020-09-30

MORE AT Google

It's a lot cleaner now and tables are cleared a lot quicker 👍

site_logo

Sam Thompson . 2020-09-16

MORE AT Google

Food and drink lovely, but dirty and resembled a Creche with kids everywhere, one even riding a bike round.

site_logo

Victoria Hodson . 2020-08-18

MORE AT Google

Hi visited the store today with my daughter manager at door advising everyone to sit in as it’s half price which we did , took ages to get served as seemed to be only one young girl and one young man serving whilst the manager and another female just walked round aimlessly! Even though it was apparent that the 2 staff were struggling ! Eventually got to the front of que and was informed (as I was last week also ) they had no pink lemonade (on the hottest day of the year!) why does the shop advertise this refreshing drink for children and never have it !!! Will not be coming back ! Sorry and toilets were minging !

site_logo

kittykathow123 . 2020-08-10

MORE AT TripAdvisor

The scanner was not working so unable to use credit but impressed with the in and out set up

site_logo

mr b . 2020-07-25

MORE AT Google

Horrible shop and extremely bad management, who treat staff appaullingly.

site_logo

hikvision cctv . 2020-05-26

MORE AT Google

Staff friendly, hard working. I found it hard to watch the staff under so much pressure . This particular Costa is tired and in desperate need of refurbishment. Under staffed and needs blinds as in direct sunlight.Listen to your customers please !

site_logo

Steve Howarth . 2020-03-12

MORE AT Google

We needed a coffee..so decided to visit. My partner went to the loo whilst I queued...for ages. He came back and as I hadn't been served and was no nearer the front of the queue, we decided to leave. However I went to the loo as well...absolutely disgusting, covered in excrement. Looked like it hadn't been cleaned for weeks. Really glad we didn't eat or drink here.

site_logo

221debw . 2020-02-23

MORE AT TripAdvisor

The Maghull branch is absolutely filthy, flies walk all over the food, staff do not have a clue and clearly clean nothing.

site_logo

A A . 2020-02-22

MORE AT Google

Service is always fast and friendly and the quality of the coffee is consistently good. But if you plan on sitting in it's usually pretty messy. Most tables are covered in old trays and everything is sticky.

site_logo

Liz Hall . 2020-02-19

MORE AT Google

The coffee and service is amazing however there is only one flaw which is that they can be too busy and there is some plates and whatever on the tables

site_logo

amelie_ lecroix . 2020-02-07

MORE AT Google

Lovely open layout,very light and airy,staff are a little run off there feet though

site_logo

Father McCree . 2020-02-02

MORE AT Google

Nice place, good staff too. It's nice that the store was well looked after and not left with dirty cups etc on the tables for long periods.

site_logo

CloudSurfing.G . 2020-01-29

MORE AT Google

Costa... You'd think one was pretty much like any other but it should be said that the staff here have always been efficient, polite and helpful. It's a convenient location with nearby parking and the coffee and cake is up to the usual Costa standard. It gets 5 stars for doing things right!

site_logo

Dave Brooks . 2020-01-28

MORE AT Google

Living just around the corner from this coffee haven should make for a pleasant experience however, the queues are endless with very few staff to cope with and, the place is dirty.In fact, every costa I have attended, the toilets were filthy and smelly. I don't blame the staff in as much as, they are probably on pathetic pay which, they shouldn't be in light of the extortionate prices charged for the goods.My advice is to walk a little further eastway and grab as much coffee as you want for under £2, with no 15 minute waiting time, at the local wetherspoons.When I pass this costa now it makes me question the mentality of some folk who, are willing to endure such heartache for a coffee and an overpriced pastry... Lol!!! Good luck with that!!!

site_logo

Macknowsbest . 2020-01-25

MORE AT TripAdvisor

Lovely Costa. As you'd expect, but with really warm and friendly staff.

site_logo

Miles Turnbull . 2020-01-25

MORE AT Google

Great staff but never enough to serve the ridiculous amount of people using the place.

site_logo

Jo Mac . 2020-01-20

MORE AT Google

Been going since it opened. Always nice staff.

site_logo

Chris Goulding . 2020-01-12

MORE AT Google

Lengthy queues, no crockery, no table clearing, paying sit in prices to drink from take away cups.

site_logo

George Phillips . 2020-01-10

MORE AT Google

This Costa used to be a good place to go, it did have friendly staff and a welcoming atmosphere, but once Lauren left in the summer of 2019, the shop changed and will never be the friendly welcoming place it once was. It needs some competition and hopefully Starbucks or another coffee chain will invest in the area.

site_logo

sdavie2 . 2020-01-03

MORE AT TripAdvisor

I found the coffee ok, but the place smelt and the tables were dirty with cups and bits of food left. The tables should be cleaned with disinfectant, and the floors. I found the smell made me want to leave.

site_logo

Mary McDermott . 2019-12-31

MORE AT Google

Too expensive for just a cup of coffee

site_logo

sueboo3 . 2019-12-10

MORE AT Google

Bit disappointing place looked a bit scruffy table we sat at food bits and paper all over the floor not very enticing.

site_logo

Margaret Williams . 2019-11-27

MORE AT Google

Fly infestation...franchisors answer? Cut staff! The staff are wonderful and work their backsides off to keep kn top of poor infrastructure. Greedy franchisor spoiling experience.

site_logo

Stephen Leggett . 2019-11-19

MORE AT Google

This Costa franchise must do very well as it has virtually no competition but it seems to continue to struggle. Seems to be staffed by too few for such a large shop. Tables often not cleared, no tea pot lids and use of take away cups happens often.Just can't seem to get on top and stay there, it needs competition I feel otherwise it won't have the incentive to improve.

site_logo

Tony R . 2019-11-15

MORE AT TripAdvisor

Large cafe, plenty of room, very friendly staff

site_logo

Rose Marie Hamilton . 2019-09-19

MORE AT Google

Service is so slow i have walked out 3 times fed up waiting

site_logo

Dave Kerr . 2019-09-15

MORE AT Google

No matter how many times I have an American from Costa, they don't no how to put the creama on the top

site_logo

Sheila Collins . 2019-09-14

MORE AT Google

Hot choc with cream to go...............mmmm

site_logo

Thomas Southern . 2019-08-23

MORE AT Google

As always very good service and the coffee is always perfect. Flat white all the way.

site_logo

Oisín Roseburgh . 2019-08-08

MORE AT Google

I was a regular customer of Costa Maghull, but will no longer be returning due to how my favourite member of staff was treated due to an incident that both my friend and I witnessed.

site_logo

Marie9564 . 2019-08-02

MORE AT TripAdvisor

This place in Maghull square could do with a face lift didn't seem to be enough staff to stay on top of clearing tables ,but it has to be said it seems to be a popular meeting place for shoppers as it was quite busy.

site_logo

Eileen Terry . 2019-07-29

MORE AT Google

Coffee is nice but place always seems to need a clean.

site_logo

Mark Atherton . 2019-07-26

MORE AT Google

Similary restaurants in North West

restaurant_img
3.3

64 Opinions

location-icon12 King Street
British
outdoor_seating_159636takeaway_159636delivery_159636

Food was not up to much my friend had mixed grill all undercooked taken home for the dog did mention it but did not get much response ,I had tuna mayo sandwich could taste vinegar in it not much Tuna at all had a bad tummy ever since got home think the Tuna must have been off giving that pub a miss from now on

restaurant_img
3.4

168 Opinions

location-icon41A Hatton Hill Road
British
outdoor_seating_317567takeaway_317567delivery_317567

Just called the jube must say there telecommunications system they have installed is amazing, I called and reception answered, a lovely girl answered, I asked to be put through to the bar and was put through in a fraction of a second, I didn't even hear a beep. After my conversation with again another lovely girl in the bar, I asked to be put back through to reception and again like magic it was an immediate transfer with no beeps again. Amazing. A credit to those 2 lovely friendly girls, you would swear they were related

restaurant_img
3.4

205 Opinions

location-icon16 Union Street
British
outdoor_seating_149883takeaway_149883delivery_149883

Tried the Guest House with my Mum for lunch today, absolutely loved it. I had fish and chips and my mother had the lamb pie from the specials board. The food was very tasty and incredibly good value. I'd probably expect to pay a fiver more around Southport for something half as tasty. Gayle the landlady is a star, very accommodating and friendly. Looking forward to going back to try some more of the menu!

restaurant_img
3.4

696 Opinions

location-icon1 Moor Lane Crosby, Liverpool
British
outdoor_seating_335021takeaway_335021delivery_335021

Had a lovely lunch here, served by Vicky. She was great and really funny! Lovely chilled vibes 😁

restaurant_img
3.4

730 Opinions

location-icon3-5 South Road
British
outdoor_seating_319157takeaway_319157delivery_319157

We visited the pub when we visited friends in the are overall a nice look and well looked after pub the staff where friendly and helpful we met the lady lady a lovely Irish girl the food was good opted for the usual burger and chips and have no complaints. We would visit again when we are in the area 5 star