Prince of Wales in Elmbridge

Like most people I've driven past this pub on the way to Garsons and thought "I should go here sometime". My only regret is not doing it sooner. Pub looks great inside and out after the renovations a while back. The food was superb, highlight being the baked camembert and the bone marrow beef pie which was so so delicious! Can't wait to come back.

A true gem next to a lovely park in the west end. Cosy, great menu, kind staff

Its a great place and looks beautiful after the refurb but the service is really not great. The staff were extremely rude and act like they are doing you a favour

What a transformation. Came in for coffee and a snack with a local friend. It's buzzy, bright and the coffee was good. Sausage roll with piccalilli and a pot of rosemary chips the perfect lunchtime snack. Nothing like the drab, dark uninspiring pub it used to be.

Lovely refurbishment however food overpriced and very average. Service was good but we didn't expect a 12.5 % service charge. When we initially arrived the barman spoke to us via the bar mirror instead of turning round which was rude and very odd. Hot drinks not very warm and mini deserts were very small. Won't be returning.

The standard that Sunday roasts should aspire to. Perfection.

Had a really lovely meal here on Thursday with friends. It's so cosy and the food was lovely. Our waitress Georgia was so attentive and kind. Will definitely be back soon!

Charlie and Alan are 5 star!!!! Absolutely love them!! Made us all feel so welcome!! Please keep them!!!!

Great lunch time fish and chips in the new conservatory. Very cold outside but sunny so felt warm inside and nice view overlooking the green. Food was excellent - olives, ‘Nduja scotch egg starters and 3 x fish and chips for mains, with wine and coffee. The place looks fantastic after the refurb a few years ago, and the food and service match it. Special shout out to Georgia who served us, really smiley, polite and attentive all through our 2 hours there.

Excellent food and Excellent service and brilliant servers sophie,Fiona and Ella very polite and great service

Another fantastic dinner at the PoW, great food, great atmosphere and friendly staff. Special thanks to Ellie, who looked after my enquiry during the week and eventually found a table whilst the restaurant was fully booked.

First visit after refurb, Very disappointing, food poor quality, over priced for what we had. Will not be going back.

Very expensive, extremely salty. So disappointing. Was far better yrs ago. I had the fish pie

Lovely casual dinner on a Thursday night in the pub area. Not particularly busy but it is a large pub. The atmosphere was warm and didn't feel quiet. Staff were friendly and attentive. The food was outstanding, menu varied and a level above your normal gastro pub. Yes it's not cheap but in my opinion it's good value for money.

We had such a great time here! The roast beef was cooked to perfection. The atmosphere was cozy and welcoming, making it an ideal spot to relax after a hectic weekend. Shoutout to Dale, who went above and beyond to make sure we had everything we needed.

The staff here were wonderful and so helpful, even sang a little happy birthday for our friend. A perfect way to end a busy weekend with a scrumptious roast! Will definitely be returning!

The game pies are major bonus. Lovely dining friendly and thoughtful service. With a good verity of beers.

Disappointed. We were served by two very attentive excellent waitresses. However the fish pie was almost inedible. Watery thin cream sauce with undercooked fish and crumb topping with hardly any potato. Accompanying kale was lukewarm. Second time eaten here and food not the best. Will not go a third time.

We booked a Saturday lunch for a group of seven. Unfortunately, the food arrived very late. We only ordered two shared meals and three kids’ menu items, so it wasn’t a complex order, but the food was disappointing. The salad had far too much sauce, and overall, it didn’t feel worth the £27. As locals, we were hoping for a better experience, so it’s a shame to say I don’t think we’ll be returning for the food.

Georga The hostess with the mostess is amazing . So attentive. The food is standard and easily forgotten . Service was excellent . Very special staff .

Arrived and ordered drinks, decided we wanted to order some fries and were told “ we are not expecting walk in food orders” FRIES !!! Joke! Imagine that happening in America 🙄 Terrible service!

Twice I have been here for a weekday lunch in the last month and both times its been over an hour for food to arrive. The second time they delivered one dish and my partners didnt arrive for another 20 minutes. It took 15 minutes just to get a drink whilst waiting at the bar. Atrocious service - nice food.

Went with friends for some cocktails. Had a great time! Drinks were delicious, staff were accommodating and friendly! Will definitely be back for there Sunday lunch.

This is the best place for atmosphere , food and lots of choice . New menu now so lots more seafood then I thought. Food was as it should be . AWESOME..the service was fast courteous and great with kids. Definitely recommend.

My first visit since the refurbishment and incredibly disappointing. The space looks amazing but is so let down by awful service. The pub wasn't busy on a Thursday lunchtime but everythign took forever; 5 minutes to place drinks order, 15 minutes for small drinks order to arrive, another 5 minutes waiting to order food at the bar, then 40-60 minutes for two dishes to arrive, the first 20 minutes before the second! The food was ok quality but a little cold and certainly lacking given the wait. I'd heard similar reviews prior to visiting but it played out worse than the reviews! So much potential given the refurb as it looks fab but lots to sort out and wouldn't rush to return or recommend. Sorry!

Probably the best pub lunch I’ve had in a while! The pie was spectacular as was the special alongside good veggie options - very good menu. Really beaut Malbec as well and great staff - thank you 😁

Fantastic roast dinner. The staff were so kind and attentive and the food was tasty. Highly recommend.

I visited with a friend and it was completely unplanned so we didn't have a reservation. That wasn't a problem though. We were seated fast and the service was great. The highlight for me though was the baked camembert. I love camembert and I order it quite often if I find it in the menu of a place I am visiting. This one was divine and probably one of the best I've had. Definitely a must try

We had roast beef, roast pork belly and a burger...absolutley perfect! Beef cooked to perfection and fabulous portions. Service was faultless...would highly recommend.

Only popped in for a couple of beers. Very nicely decorated etc but it felt a bit lacking atmosphere. Very restaurant orientated.

This pub is fabulous! We celebrated our wedding here. We enjoyed a wonderful meal with close friends and family. Ellie was brilliant at helping me organise it and the staff on the day were so friendly and helpful. The food at this pub is incredible. We’ve also been for breakfast a few times and it is amazing! Perfect location for the summer and winter seasons. Love the decor at this pub. Lots of parking. Highly recommend! Thank you to the team here for your great service! See you soon!

This is a beautifully refurbished restaurant with a lovely, cosy atmosphere. The staff are friendly and helpful (thank you Georgia). The food took quite a while to arrive and truthfully needed more seasoning in some cases.

Fish and chips were a bit pricey but they were very nice

Great roast, massive Yorkshire pudding, loved it

Went to Prince of Wales for a roast recently. We had a really lovely afternoon and were really impressed with everything. Service was great, special thanks to Sophie who was brilliant. Thank you!

Last Sunday had lunch at the prince of wales. The food and service were both incredible and a special shout out to Abbie who was super helpful.

Food is fine balanced for taste. We had fish in Both visits . Portions are reasonable, staff friendly and helpful. Large enough to find a table of yr choice. Well frequented. But not crowded. Enjoy your visit

The service was horrendous was sat waiting 45min for a menu, then another 20 for drinks had to keep asking. Same woth the gravy what you give doesn't even wet a carrot between 2, I kept asking the young blonde lady 4 times and she never did anything but check her phone and watch. How ever Abdul was great he couldn't do enough and the only saving grace today. We will never be back. gosh has it gone downhill

Kiera was amazing, excellent service and the food was delicious and quick! Thank you

Super new look. Super new food. Super friendly staff. Great for a leisurely lunch. No sandwiches, paninis or baguettes served here, only interesting small plates, shares or full on piggy meals! Yummy. Will definitely be back!! Thank you Suki!

The slowest service I've ever experienced!

Now I know what your thinking it's the prices however I love the peroni here and the fact you won't get certain people turn up here that can't afford it lol.

5* lunch out served by Dale. Me and my daughter shared the small mussels which were so fresh and full of flavour. We both had sirloin steaks which were cooked to perfection and massive! All accompanied by a couple of glasses of rose Prosecco. We sat in the conservatory but on days like this, sitting in the dining room with the open fires on would be lovely. We will be returning soon.

Absolutely loved it!! Craig served us well and was very helpful at the bar for wine selections. Would absolutely come again!!

Kira was so lovely, such a great server! Archie also served me at the bar and wa great ❤️

Great fish and chip, super quick and friendly service too. Highly recommend.

Staff was amazing, would definitely recommend x

The staff here were amazing, and the food was even better! Would definitely recommend.

Good fun, great beers, the staff are nice and friendly to everyone and make sure everyone has a lovely time. Greg is the best bar staff to serve drinks.

Great fun, great staff, good vibe on a Friday and Saturday night and brilliant food to top it off. Greg was the nicest member of staff, can pour a great pint!!

I visited Prince of Wales today with my friend and I would like to say that my Plant Burger was delicious. Kira and the Team so friendly and polite. Will be back soon guys! Thank you.

Visited your place again and was welcoming by Kira, very nice welcoming and professional recommendations also Team is friendly and helpful. Restaurant looking stunning. Your Pint of Estrella just perfect and food cooked to the perfection. See you soon again.

We had booked in for Sunday lunch and was shown to the table immediately. A round of drinks came without any delay. However I can't say the same about the food. We waited an hour for the food to arrive which was good quality once it did. We also had to ask the staff for spoons to serve the side order of vegetables. An improvement on service is needed.

Roast Beef dinner, really tough beef, 1 carrot,1 parsnip and an egg cup size jug of gravy between two people absolutely disgraceful how on earth does that warrant £23 price tag. Service was dreadful, table was dirty. To say we were disappointed would be an understatement

This pub has a lovely beer garden and is so welcoming with its staff! Highly recommend

Abs was exceptional, extremely friendly and full of banter. Would recommend this pub! Kiras customer service was amazing too! Very friendly place

Fab food and service! Great drinks and beer garden! Would definitely recommend.

Abs was brilliant, brought our drinks to us very friendly guy and Craig behind the BAR, his service was perfect and drinks served quickly

Really good service Really good communication Lovely place to have a good night with some nice food and drinks

A big thank you for Jean, very warm welcome. Excellent meal

Good food just took too long to get it.

Lovely place to eat out and have some wine , staff are really attentive and as a local recognise us Would always recommend

Very enjoyable night, couldn’t rate highly enough service was great especially craig behind the bar.

Had an nice experience and the customer service was amazing especially by Craig. He was super friendly.

Craig was very polite and helpful. Great customer service and good conversation.

Such a nice pub! Has a great garden to enjoy drinks with friends and family. We were served by Craig. He was really welcoming and gave us great customer care.. We will definitely return!

Went for Friday lunch 16th August unfortunately bar staff so rude didn’t stay for lunch customer service non existent.

Craig provided great service, will be coming back again.

The staff were fantastic but luke was risotto! Sent back. Came back luke warm! It was taken off the bill. Full mark to waiting staff and loved the refurbished place. Great location and will try again. How can rice not be cooked? Hence my 3 out of 5.

Kiera and the team were great. Thank you very much!

Had a very enjoyable afternoon here. Delicious food, beautiful interiors and served by a most charming waiter, Peter. Highly recommend.

Paid £5 for just chips. Waitress just comes and dumps them on the table and leaves. Nice attitude. Do we get ketchup? Mayo? Nah I got up and asked for both and i get handed ketchup and told she will bring mayo to table. In a place like this where its meant to be nice, surely use your initiative and bring both over. Or at lease offer it when you bring the fries over? And they were soggy Not coming back. Dreadful service. Fix it or go bust.

Since its recent revamp, this gastro-pub/restaurant has become a good spot to enjoy a few drinks. The service was commendable, and the atmosphere is pleasant. However, the food left much to be desired. Despite the promise of exotic cuisine, the dishes were bland and underwhelming. While it's a great place for a drink, I wouldn't recommend it for dining. There are definitely better options for food in the area.

Good Sunday roast and stick starters. The pub it self is lovely. Very big with plenty of indoor and outdoor space. Well decorated.

Nice location but poor service and lacklustre food We have been meaning to try the restaurant since it was refurbished a while back. It looks great, has a carpark and a garden. Our table was booked for 18:15 on a Friday. We were on time but there were no staff in the restaurant when we arrived. I asked at the bar but the staff just looked helpless and said that someone would come to help us. Eventually someone did turn up and we requested to sit inside in the restaurant. It was completely empty. The server gave us menus and after several minutes returned and asked us whether we wanted drinks. They then disappeared and no one came to take our food order. After nearly 10 minutes I went and found the server and asked if someone could take our order as we had been waiting some time. The server then started to argue with me saying they had only been away 1 minute! They then came to take our order with a very off hand, sulky demeanour. We were left feeling very puzzled and not like valued customers. The service improved after that and was mostly acceptable until we came to order dessert when one of the bar staff came over and asked if we wanted anything. We tried to order dessert, but he was not at all familiar with the menu and when my wife asked for the clotted cream ice cream (3 scoops on the menu) he asked her if she wanted 1 scoop! The food is mediocre, I had the mackerel and then the burger and my wife had the Cobb chicken and the clotted cream ice cream followed by coffees. The woman who brought our food was far more polite and welcoming than the first server had been. There were several dogs coming in an out through the restaurant while we were eating, a couple even barking. While this is fine in the garden or the bar area it isn't in the restaurant area. Overall not worth it, felt unwelcome and the food was lacklustre. Do not recommend it based on our experience.

Came for a date, Craig acted as a human aphrodisiac and made sure my evening was a huge success, there were no horses but it was a ride of a lifetime.

Craig was an absolute top dawg, helped me secure a yummy mummy, best wingman in the game.

Situated in a beautiful area. With a new refurbishment, the inside and outside space created a wonderful experience. Service was positive and food delicious. We will definitely visit again.

Dreadful experience. Waited 10 mins at the bar before I was acknowledged, to then be served by a moodly team member who was disinterested. The beer was definitely at the end of the barrel as cloudy and sour. My family were planning on booking for my wife's birthday party next week we would have been a table of over 20 people but following this experience we are going to take our money elsewhere. Never to return.

Ok, except for the sticky table and sticky arms on the chair. The food was nice. The service was excellent. Real shame about the cleanliness of furniture. Perhaps a good clean between services.

Visited as a group of two adults and two children today. The refurb is lovely and garden area has been done really nicely. There was a little wait for food but it was all delicious and well made. Decent kids food options too. Friendly and efficient service. Suki who looked after us was wonderful. We’ll definitely be back next time we’re in the area.

Such a shame. This pub has amazing potential but it’s seriously falling short. Was there on a Tuesday, fairly quiet went to the bar which was a painful experience in itself. Poorly trained staff, slow service and then getting charged £24 for ONE GLASS of Rose was the icing on the cake. Then ordered food, again disappointing to say the least. Stale bread, old brown salad. The ONLY saving grace was our server Elle. Very attentive, kind and an asset to the team.

Place was practically empty on a Monday lunchtime, yet we waited nearly an hour for food. Short of staff apparently. Mediocre food to say the least. Moules dried out and tepid, chips overcooked. Didn't think to provide a soup spoon for moule sauce. Expensive. 4 mains and 4 beers over £110. Didn't bother with desserts.

The atmosphere, after the remodeling, was excellent! As for the service, I found gaps such as food service time. Regarding the food, nothing special; It is not the place I would return to thinking about going to eat something good. It's good to go have some drinks.

Fabulous Refurbishment and Always a friendly welcome at the POW from all of the staff especially Craig, Becky ,Archie and Peter 👌

Food was quite nice but if I'm paying over £20 for a Sunday roast, I expect better. For instance, roast pork belly could have been cooked longer to render the fat more tender. As it was, I had to leave all the fat on my plate because it was too sinewy and chewy. Skin wasn't crispy. Not enough gravy. No apple sauce! Vegetables were nice, as was cauliflower cheese and Yorkshire puddings. Asked for a dog water bowl and took waiter a long time to come back with a plastic tub of water. Very nice of him! But, when I got up to leave, I saw a dog water station with biscuits and blankets just a few feet away. Strange. Maybe they were understaffed that day - it was very busy. Waitress took so long to bring dessert menu that we tired of waiting and asked for the bill. However, it was all quite decent and it's a beautiful setting. So, if you're not a fusspot like me and have oodles of money then I think you'll love it

Great accommodation and food and drink

I've been to many pubs before, but this one truly stands out. The drinks are top-notch, with a vast selection of craft beers, wines and cocktails that are expertly mixed by the knowledgeable staff. The service is absolutely exceptional! Kira, in particular, was attentive, friendly, and went above and beyond to make sure our experience was nothing short of perfect. I'd highly recommend this pub to anyone looking for a fantastic spot to grab a drink/food and enjoy some great company. It's easily become my new favorite! 😊

very nice atmosphere, ella was especially friendly and helpful, would recommend the restaurant to a friend.

Excellent food, drink and service. Great pub with extensive and great food and drink. Loads of parking space, nice atmosphere with internal and external dining/drinking areas. Highly recommended. Easy access for those with a disability.

Amazing service here on the floor at the prince of wales... the team were amazing with the main standout being Samuel, Very high calibre of service just dancing around all areas keeping all guests happy and at home. Keep the keen and passionate staff like Samuel happy and you are winning. Best wishes, Rob and Terry

We were made to wait 20 minutes for our table even though we had booked in advance, we were kind of just pushed to the side with our toddler and 3 month old baby. Not really engaged with by staff although one of the bar tenders asked if we wanted a drink on the house whilst we waited I just said we need to sit down to which he sympathetically smiled and just walked off. Finally we sat down and it was obvious a few families around us had been waiting a long time for food. We ordered our starters which were bland and tasteless but arrived quite quickly after we ordered. We then had to wait over an hour for our mains which was infuriating given the long wait for the table when we arrived. Finally they did arrive but my roast dinner was stone cold and my wife’s meal utterly tasteless. We decided to leave immediately I told our waitress who said the manager was going to come and talk to us. Again we were waiting, he took almost ten minutes to come over when he finally did so I told him all the above to which he apologised and I said I wasn’t paying anything as the experience was so bad to which he was surprised but didn’t fight me on it. A real shame (no idea how they going to pay for that big renovation) as we are local and were excited to try this place out but we will not be going back anytime soon. Truly awful way to send a Sunday afternoon.

It’s a beautiful pub. Just seems everytime you go it gets worse and worse. Real shame

Best service..will come back soon thx Kiera

Awful service from grumpy employees. Disgusting hummus. Rude servers. Such a beautiful “pub” obviously ran by incompetent management. Shame. Cold food which took 30 mins. No apology. Nice toilets.

Great restaurant and pets friendly. We enjoyed our visit and would like to thank to our server Kyra for her perfect service and friendly attitude also attention to details and recommendations. Nice garden 👌 see you soon

Still the same or even worse, give it a miss. Decided to give the new place a try, we booked a table, so all set for an evening out. Parked the car in the car park so entered via the rear entrance, we had to walk through the whole pub looking for someone to seat us, nobody could be found, the old desk with a real person ready to greet you gone. Queued at the bar to ask the serving staff what to do when my wife noticed a bar table with menus on so we hung around that for a while, getting board a waitress walked past and we stopped her to ask when we should do at which point she went into to dinning area and asked one of the 3 staff standing around to see to us. I was asked my name and the person looked up my booking and the three of us showed a table for 2!!!! I remarked that I had booked for 3, and it would be nice to sit on a table for 3, so we sat at a tabled for 4. After about 10 minutes we made a gesture to one of the 3 staff still standing around and one came over, I asked what beers they had and I was showen the wine list that had a page on beers, having read it I asked what bitters they had and was told that all they had was on the list, asking if the draft was dark I was told it was and ordered that. When the drinks arrived I was given a light IPA ok better than nothing a plate with Olivers was placed o the table, nice touch but was taken off again and put on the next table. We asked why and told the wrong table .. we ordered the food. This was to be a theme. 4 times food was placed on our table meant for another table, and it became a bit of a joke to our visitor from Hong Kong, whom we had taken out. Our mains arrived, and we had a shock at the size of the portions. I had the fish pie, and it was tiny with more salmon than the advertised seafood. We finished our mains and asked for the desert menu, after about 20 minutes I asked again if we could have a desert menu and after a while one came and when I say one it was one for the 3 of us to share. At this point, we decided to give up on a bad job and asked for the bill and left. On the way out I sat that they did Tea beer on draft but was not advertised on the menu, the staff did not bother to check with the bar on what was on offer, the did add a 12% service charge for I don't know what as I think the service was awful. We will not be rushing back, a real shame as we used to love the place and used it ofter. I vote find somewhere else to eat, it was very embarrassing for us taking our visitor to this place and only stayed just over na hour and a half we had supper at home.8

Lovely service and the refurb is great! Joe and Craig deserve and extra mention - thank you!

Beautiful venue, lovely staff, delicious food. Couple of quibbles, cutting the core out of the tomatoes would be much better, and one dish said capers but there were none. This worked out well for me as I don't like them, but my friend who I shared with loves them. Would of been of 5 stars otherwise. Looking forward to coming back

Exceptional service from Jo & Craig. Highly recommend