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3.9

Based on 130 opinions finded in 2 websites

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Nº 295 in 421 in Elmbridge

Nº 28 of 54 British in Elmbridge

CUSTOMERS TALK ABOUT DISHES WITH..roaststeakfishbeautifulbandcooked

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Had a 3 course meal on Saturday which was lovely, staff were very friendly and nice atmosphere. Caesar salad burger and fish and chips finished off with Eaton mess, enjoyed it all.

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Kaz . 2024-08-25

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The staff were friendly but the service was very slow, it wasn’t busy but we had to wait about 30 minutes to get a drink and about 90 minutes to get our starter’s, the food was ok but overpriced, we did get 10% off for the slow service but it spoiled our experience. I doubt we will return.

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Sue S . 2024-08-13

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My wife and I went to the Mulberry Restaurant in the Oatlands Park Hotel for the first time to celebrate our wedding anniversary. We thought it was excellent. The restaurant has tall ceilings and several huge bay windows with views of the hotel's extensive gardens and lake. We arrived at half past one, and the restaurant was already buzzing with many tables of large groups of people. There was a happy vibe in the room. The Jazz band provided live background music for about half the time, with the other half filled with appropriate recorded music for a Sunday afternoon. The waiters were good and managed to be very attentive without being overbearing. Starters and desserts are on buffet tables, and the main course is available at the attended carvery. The quality of the starters was very high. From recollection, there was a nice selection of pate, smoked salmon, cooked salmon, king prawns, bread rolls, Italian hams and salamis. All tasted very good and were clearly sourced from good suppliers. The carvery was equally excellent. I had the beef, and I thought it was perhaps the best roast beef I have ever had. There were plenty of trimmings. I thought the roast potatoes were a little underwhelming (not the crisp type). Their take on Yorkshire puddings was a bit flat but really nice. I tried a bit of my wife's lamb, and that was nice too. They kindly brought us a little treat to recognise our anniversary - the chocolate mousses on the bought were incredible. On the dessert buffet, our favourite was the Panna cotta, closely followed by a lovely lemon curd tartlet. It's not cheap, but I feel it's worth it for a celebration because of the ambience, the selection of high-quality food, the music, and the good service. And you can finish it off with a stroll around the gardens if the weather permits. Excellent.

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dialoguetraveller . 2024-05-06

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Had a very pleasant lunch here very recently. Palatial dining room but empty except for one other table. Food was good, main courses in particular with sufficient choices for our group. Service was polite if extremely leisurely. However, this worked well for us though, a group of friends getting together after a long absence. Was initially a bit concerned as all communication with restaurant kept stressing we could only have the table for 90 minutes but in the end we lingered at the table chatting into the afternoon without any fuss from the staff, crossing over well into the hotel's afternoon tea service! (Mind you there were only three tables occupied but the afternoon tea spread looked very impressive). Food is quite expensive and the portions are not particularly generous, the bread and butter pudding, quite tasty but no bigger than a small cheese cracker at £10 a pop is questionable.

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Whinbrook . 2024-04-27

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Enjoyed a family roast here. The food was so good and the service was great. Lovely servers and the jazz band was great too. Thank you for also recognising our anniversary

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Sarah Burge . 2024-03-17

MORE AT Google

Enjoyed a family roast here. The food was so good, especially the prawns and beef and gravy, and the service was great. Lovely servers and the jazz band was great too. Thank you for also recognising our anniversary

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SMS . 2024-03-17

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We enjoyed the Sunday Carvery with live Jazz. Good food and a very nice atmosphere.

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Michael Jütting . 2023-11-21

MORE AT Google

The food was late more than an hour, and the dessert too. 3h to have dinner. The food was good though. Also don't know why the lights were turned off and people used their phones to see the menu and order. Disappointed experience

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Katerina Karagiannaki . 2023-08-13

MORE AT Google

Worst ever service I have to wait from 1900 more than a a hour for our starters and till 2220 twice going to ask for the ordered desert wasn't even full. No lights I had to open my flash light otherwise not possible reading the menu. It is a shame waiting so much time with my wife. It is a shame as the food was good but because of service we will never go again there.

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Athan Babanatsas . 2023-08-12

MORE AT Google

Worse service ever. The day before we were told not to reserve table as space enough. When we showed up 7 pm we couldn’t eat at celebrate my mates birthday! Excuse was that they ran out of food earlier. 🤣🤣 The stay on that hotel is just a joke. Will never book again or recommend this place. Absolute rubbish and amateurish.

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Martin Frank . 2023-03-19

MORE AT Google

Delightful afternoon tea today. Special acknowledgment of a birthday for one of our group. Staff throughout the hotel welcoming and helpful. Would certainly recommend for a special treat.

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Sheila Larner . 2023-03-14

MORE AT Google

My mother and myself went for afternoon tea last Saturday. Service was excellent; everyone from the Maître d' to all the wait staff were lovely and attentive. We were accommodated even though we didn't have a booking. For afternoon tea in such a beautiful location, the price was very reasonable. The only thing I miss is the unlimited champagne option they used to have. We will be back.

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Jess M . 2023-02-02

MORE AT Google

Lovely Meal I had the fish and chips it definitely lived up to my expectations and is one of the best I have had in England. Great service and ambience. And definitely good value for money.

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Sanna Andani . 2022-11-14

MORE AT Google

Slow service, inadequate vegetarian options. Good fine dining experience. Staff attentive. Good location

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Imy . 2022-06-10

MORE AT Google

Unfortunately the food and service was very poor. Will not be returning, very bad experience.

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Clare cloake . 2022-06-04

MORE AT Google

over priced. menu difficult to read sheet of paper with menu on small and badly printed.

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Sandra Peet . 2022-05-24

MORE AT Google

Beautiful atmosphere for afternoon tea. Good service and delicious tea.

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Maryanne B . 2022-05-15

MORE AT Google

My experience was not good at all. The service was appalling - not only the waiting staff was unhelpful to begin with, but when queried why the food was taking so long, they were rude and pointed to a “full” restaurant. Which couldn’t be further from the truth. It was half full at best! When the food did eventually arrive, almost an hour and half later, it was lukewarm and was bland. No flavour whatsoever. Very disappointing. Would definitely not recommend.

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Aparna Sharma . 2022-05-07

MORE AT Google

The vegan and vegetarian options are limited yet we gave it a go as after a long day we didn't fancy going out for dinner. The restaurant wasn't full but the food took approximately 80 minutes to arrive! When querying a rough eta the waiter gave attitude in his response and was far from helpful. The risotto was very disappointing and the food served in a prison is probably better! At approximately £25 a head you would expect service and quality to be better

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Sawan Shah . 2022-04-30

MORE AT Google

Stayed overnight so we experienced dinner and breakfast at the Mulberry. Prices are higher than equivalent dishes in most restaurants, though the view and surroundings are lovely. Onto the food...Tempura would be better described as battered and drowning in oil. Olives were overpowered by vinegar. Seafood linguine was extremely bland, as in it was essentially pasta in water with a few pieces of seafood. Duck breast was the saving grace and was cooked well though accompanying veg was plain boiled broccoli and carrots like you get in school. £100 for olives, shared starter, 2 mains and a bottle of wine and we didn't even have dessert. The couple next to us weren't impressed with their food either. And to top it off, the waiting staff neglected to deliver something the hotel reception staff had arranged for our anniversary. Breakfast was much better. All cooked well and standard English and continental options available

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1809wr . 2021-09-19

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Lovely bright ,high ceilinged restaurant serving hearty food with great portions.We had the 3 course set lunch for 18.95 which we felt was a bargain for the quality and quantity. Waiter was really friendly too.The only thing missing was the customers so if they returned and the atmosphere was more buzzy it would be rated excellent. People of Weybridge take note of a great restaurant you may not have previously considered !

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laurence t . 2021-09-19

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We decided to return to Mulberry Restaurant to show our son where we spent our wedding night! I must say it was very quiet and just showed how badly Covid had hit. The menu isn't very comprehensive and needs to be updated but what we did have was delicious and the staff couldn't do enough, especially Hassan who I believe was the Restaurant Manager.

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nicoladais . 2021-07-21

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Having visited pre-Covid for the delightful Sunday Buffet lunch we were keen to return to show our support in a post-Covid world, and celebrate missed birthdays and occasions.Booking was straightforward, staff were friendly, amenable and helpful, and the food was delicious - not quite the 5* of the buffet but the best roast we've had since 2019! We'll most definitely be back when the buffet returns for sure...Covid protocols were well managed and adhered to.We ended up visiting on hottest weekend of the year and were delighted at how cool the dining room was!

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J0B . 2021-06-15

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Had dinner as part of a package. Clearly Covid 19 has had an effect. Only a few well spaced out tables and lots of empty space so no real buzz.Limited menu but no complaints about the foodOnly three staff on but they were brilliant even to wearing masks.Drinks were in our view very pricy.

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Bob C . 2020-09-03

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First visit post lock-down. Overall good food and good service, although limited choices. There were far fewer tables and people than before lock-down, which did make for a far more relaxed atmosphere although the previous 'buzz' was missing.The Sunday Lunch buffet/carvery is not available for the time being due to Covid restrictions, which is a great shame as there was a superb selection of starters and desserts plus you could have cheese as well as dessert - I do hope this comes back soon! At present there is sadly no live music. Essential to book, again a shame. Ample free parking.

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Clive1234x . 2020-08-24

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My husband and I returned to the Oatlands last night to celebrate our anniversary. The staff were charming and we had a wonderful time. Although the food was delicious and we appreciate you need to offer a reduced menu (this should be clearer on the website), the menu could still be more affordably (for you and the customer) sophisticated. Most of the main options on the Lounge & Bar menu are burgers, fish and chips and curries. Risotto disappointingly again seems to be the only main meal option for vegetarians. I had mentioned this back in 2015 and this year we were offered a delicious vegetable and halloumi stack for Valentine's Day but it would be good if such interesting vegetarian dishes could be offered throughout the year. We would also come to the Oatlands if on a Sunday lunchtime, mushroom wellington or nut roast with vegetarian gravy were on the menu. A hotel meal should be a different experience to the more everyday.

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Jane W . 2020-08-15

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Despite living in Weybridge for a few years, this was only our 2nd visit to the Mulberry restaurant but we will now try to come again more regularly. What a difference a few years make! This time, the staff, especially Cosmin, could not have been more helpful and charming. The atmosphere was romantic - beautifully lit and set up for the evening and it was good to see the restaurant was full. In addition, we were both happy to be offered a more imaginative vegetarian dish rather than the usual pasta and risotto options.....Could such dishes now be extended to your Sunday lunch option along with ideas like veggie wellingtons or pies? Thank you for a special evening and we hope to see you again soon.

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Jane W . 2020-02-18

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Well the Malborough restaurantWell what can I say nice surroundings lovely and views but soon as I walked into the restaurant they maitre d’ was doodling and slouching over the service desk not a great first impression didn’t take much effort and say good evening so not a great start of allMenu lacked any debts presentation or anything I would say grab my attention so I went with the easy option which was fish and chips and I ordered a bottle of waterThe water came room temperature warm no ice no bread was brought to the table there was a lack of any empathy of service at allWhen my fish and chips came the peas were cold the chips are undercooked the had no taste .I must omit I am not looking forward for that so my next free days meals in this hotel I think I may eat out to a nearby restaurantSo if you are I was you guys check the menu before coming and good luck for your service

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Jaymanx35 . 2019-08-12

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Lovely special occasion could just have done with a few more vegetarian options for starters.Classy setting and attentive staff.

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intu110n . 2019-08-08

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I stayed at the Oatland Park Hotel, where the restaurant is located.I managed to get a seat by the window with a great view.The service was excellent, very attentive and very courteous. The food and wine was just as good and reasonably priced,I'll definitely be eating here again.

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GlennRobinson . 2019-07-29

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Had lunch and dinner at this restaurant. Food tasted great on both occasions (the lamb rump and pea & mint soup were delicious). Well done to the chef Charles and his team. Restaurant staff were attentive and helpful including Hassan, Cosmin and Momad.

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Pathfinder231411 . 2019-05-10

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один раз ужинал в этом ресторане. выбор в меню не самый разнообразный, но достаточный что бы не остаться голодным. брал мясной стейк с картофелем и брокколи. было очень вкусно. приятный момент - после того как мой заказ был принят, выяснилось что выбранный стейк приготовить не могут. предложили другой, который шел по цене выше, но за цену моего стейка.

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petalex . 2019-04-14

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Excellent value Sunday carvery, the beef was beautifully cooked and there was plenty of choice for meat. Also vegetarian is available if required. Wonderful selection of accompanying vegetables. Spoilt for choice for starters, desserts and cheese. I booked in advance and specified dietary restrictions at time of booking and was impressed that these were observed ( we avoid pork and I noticed all pork items were kept on separate dishes - how considerate). The bill came to around £270 for the lunch carvery for 6 with soft drinks, plus two beers and two coffees . Parking is fine, loos clean and good standard. I saw staff were considerate of those with impaired mobility , no awkward stairs inside but you may need to check if wheelchair access required from outside.On a nice day it's worth allowing time for a stroll around the grounds pre or post lunch!

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732jamillaa . 2019-02-24

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We had a family lunch to celebrate our Daughter's 60th. Birthday. The welcome was warm, the table was in a great position overlooking the lake. Even though it was a buffet starter and a carvery, the staff were wonderfully attentive. Serving drinks and making sure our every need was met. The food was outstanding, a lovely display of starters and desserts. The carvery was excellent, potatoes cooked in Goose fat, delicious. There was a trio of musicians playing subtly, so as not to disturb and several people had birthdays and they played Happy Birthday to you and the waiters brought in a small cake with a candle. Each person had their own tune and cake. Truly a lovely touch. We cannot thank the Hotel enough for making our lunch truly memorable.

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Sylvia W . 2019-02-04

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As review for Oatlands hotel as this restaurant is part of this hotel its decore is very pleasent with a Jazz trio playing on the Sunday cavery days.

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Southcoast B . 2018-11-27

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A really nice restaurant, with perfect british breakfast, and really tasty food for dinner.I eat the best steak pie ever here.We were served by a waiter called Richárd (with his colleague Hassan).He provided excellent service: helped me in selecting a all the 3 courses, he had a good understanding of the ingredients and the different options.His suggestions in selecting the proper side were valuable.His presence at the table was proper - not too much, but he was there if we needed.It was also good that we did not have to wait ages for any of the courses.Also, we had a complimentary glass of prosecco to our dinner.I can just recommend to anyone want to taste good british meals and to get a perfect service.

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Sastibor . 2018-11-21

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We had breakfast in the Mulberry restaurant when staying at Oatlands Park hotel. Fabulous surroundings to enjoy your meal

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SALLY186258 . 2018-10-31

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Had afternoon tea here with 3 friends. The venue is gorgeous and the crockery is stunning! The tea and food came promptly, but we had to request milk (I would've thought milk was standard with tea?!) but it didn't matter. The music in the room was lovely to listen to and very relaxing. We weren't made to feel like to needed to rush away and were able to sit letting it all go down until we were to leave, and were providing lovely boxes for the extras we couldn't manage!

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Charlotte K . 2018-10-22

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Wanted to take my mum to the Oatlands for a cream tea, as she loves this hotel.

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Lizzy S . 2018-10-19

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The sort of place you go for a special occasion and a family members birthday was the occasion this time for Sunday Jazz Carvery.

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Mr_Crow_9 . 2018-10-15

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Beautiful food. Beautiful setting and beautiful views of the grounds. All freshly cooked. Pleasant staff always polite and couteous.

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Dawn W . 2018-10-05

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My partner and I came to this restaurant with a Groupon and the entire experience was great!

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katy h . 2018-07-13

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We had a groupon deal which included a 2 course meal which was limited but lovely, the food we received was very nice, the service was outstanding with friendly and helpful staff

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Eileen K . 2018-06-20

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Took my Mum for afternoon tea. The hotel itself is lovely, the staff are very polite and the building very grand.

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TallPaulLondon . 2018-06-13

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The Mulberry restaurant is very elegant and beautifully decorated. Service is excellent and the food is delicious. The staff are very attentive and pleasant. We have been served by the same waiter on all of our four visits here. We love this place.

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Aish1221 . 2018-06-01

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We have been here a few times and loved it. The service is fantastic and the food is amazing. The Sunday jazz dinners are a highlight. Today it was my dads birthday and the waiter overheard us cheersing (not a word I know!) to his birthday. At the end of the meal they bought out a little cake candle with happy birthday on and the very one sang happy birthday to him. It’s touches like this that make this place so great. Warm friendly and attentive staff. When my parents visit we always dine here because they love it so much! Highly recommend it!

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katsmi12 . 2018-05-06

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We recently had dinner here, the food and service were both excellent. It was comfortable and relaxed and we will definitely be visiting again.

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Bonita1211 . 2018-04-11

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I returned on Sunday for the Jazz lunch as an early Mother’s Day treat for my mum. I’ve been before and was pleased to see the buffet standards have not slipped. We had a lovely table for 4 at 1pm which I had booked about a month earlier. The buffet opens at 1pm until about 3.30on I believe. We left around 3 and there were still quite a few guests dining.

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soniavbuk . 2018-02-26

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Wonderful place for a treat or special occasion. Every Sunday they have live jazz band to entertain guests during the carvery lunch. Food is excellent and so much choice. Beautiful dining room and lovely ambiance. Staff are so friendly and really make you feel special. It is a whole package and a great experience.

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sandrahagger . 2018-02-12

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We have just returned from Sunday lunch at the hotel and it was an excellent experience all round. We live near, so know the hotel and it used to offer Jazz lunches once a month - the food used to be poor quality and the atmosphere was lacking NOW the food is much better - the beef my husband and I enjoyed was perfectly cooked- pink in the middle but not too much; the place was buzzing and the choice at the carvery was outstanding. The service was friendly and nothing was too much trouble. However, all this was topped off with some absolutely first rate jazz playing from a trio calling themselves 'Sounds Easy Jazz'. Go for them alone but enjoy the delicious food on top of it. The price obviously does not include any drinks and it is not something I could contemplate every Sunday (unfortunately) but it is not out-priced either so makes it affordable for special occasions . At the time of writing you can kiss goodbye to £35pp for the food alone- however, I'd have paid that to hear this lot of old timers play. If you are a young musician and want to hear perfect execution of lounge jazz - you will learn a thing or two. As a professional musician myself (not an instrumentalist) I have just had a very satisfying experience and would highly recommend this to anybody who likes their jazz cool and their food hot

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greeneyedmezzosop . 2018-02-11

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Visited on recommendation of a friend for a special occasion Sunday lunch and we were not disappointed - the food was amazing, staff were attentive, friendly and helpful and the setting was lovely. We'll definitely be back!

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J0B . 2018-02-05

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Thank you again Luca and Mahmoud for the best customer service yet again!!! You make us feel si welcome whenever we visit! Always very inventive and cannot fault their service. Thank you for always making us feel so welcime when we visit! Caitlyn xxx

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Caitlyn S . 2017-12-23

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Massive thank you to Luca and Mahmoud for looking after me and my friend on yet another Saturday afternoon. Always have the best time and am looked after so well. Recommend afternoon tea for anyone - good food and even better service!

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BackPacker713803 . 2017-12-23

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It is worth eating at the Muberry on Sunday just for the roast. The roast beef was good, the choice of vegetables was excellent and plentiful. We were not very impressed with starters. It was mainly seafood, and not the best quality. The same goes for the desserts. Very little choice, and if it was not for the gingerbread pudding, plus cheese and biscuits it’s not a big deal. Otherwise it is clean, and the room is spacious

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609leeza . 2017-12-18

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We booked a table for 4 at the Mulberry Restaurant in early December, wanting to have the festive menu.

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Q8506WNsarahw . 2017-12-17

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High level on food preparation and presentation. The room is lovely with beautiful windows to the lake.

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IsabelP2892 . 2017-12-17

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Live locally in Weighbridge and like to go Oatlands Park for coffee, lunch and Sunday carvery during weekends. Staffs are always nice and polite. Yesterday afternoon went with husband for a coffee while booking flights on laptop. Sat there for three hours (3 PM to 6 PM) and been approached by a lady who later claims she is not the manager but works with the manager, asked us: how long have you been staying here? How much you have spent here? You cannot stay here for whole day just paying for a glass of water. Me and my husband are so shocked as for so many times been in this hotel we are never asked to leave because we stayed there more than two hours. And what make us feel unpleasant is how can they judge customer by how much money they spend? And while there were other guest there were not been questioned by this lady, and this lady also asked 'why i haven't seen you been here?', i feel been treated differently because i am not white. I will never go to this place again!

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Joy J . 2017-12-05

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We were back again to the Oatlands Park Hotel, this time for Sunday lunch which is possibly the best Sunday lunch I have ever had. Wonderful selection of starters and lovely array of vegetables to go with excellent meat all rounded off with a good selection of desserts or cheese. The atmosphere was amazing with good unhurried service all in all made for a special afternoon with our family.

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sadie67sarahtuffey . 2017-12-03

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lovely situated restuarent in ambient area,the food is great,good choice,well presented and cooked to perfection,the service is first class and will be back for more !!

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mick h . 2017-11-29

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Went there for lunch with friends and had Luca, the Restaurant Manager, look after our every need. The menu had changed since last time, and so started with a beautiful wild mushroom soup followed by their wonderful burger and rounded off with ice cream, as we couldn't eat any more. See you again very soon.

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Eric960 . 2017-10-10

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We've been here a few times for afternoon tea, and have never been disappointed. Apart from the scrummy food, the room is lovely, the view is stunning and the service is unobtrusive and first rate. The ceiling in the Mulberry Restaurant is high,there are soft furnishings, and the tables are well spaced - which means that you don't find your event being spoilt by background noise, but there is a nice buzz. I can particularly recommend their Christmas afternoon teas (on the menu from December). But our last tea there was last week, and we have our December visit to look forward to still.

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franky19702017 . 2017-10-08

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Compared to our last visit we felt that the quality of the food had dropped. Equally, the service was poor this time. They have a very strange system for paying the bill at the end of the meal - They expect you to queue up at the till! I was not prepared to do this and asked a waiter to bring the bill. After a very long wait (10+ minutes) I asked again and was told the till was very busy! After a further 10 minutes the bill had still not arrived even though there had been nobody paying at the till for some time and there was a group of several waiters stood around it chatting. This is not the sort of system that befits a quality restaurant within what they wish to present as a luxury hotel and does tend to spoil people's overall experience. I STRONGLY SUGGEST THEY THINK AGAIN AND COME UP WITH A BETTER SOLUTION.

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Clive1234x . 2017-09-20

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Booked in advance for afternoon tea for five ladies . What can I say - stunning - served in the Mulberry suite .this elegant room is full of charm , sophistication & stunning views .

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Trips593 . 2017-09-16

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My husband decided to take me for Sunday lunch as a nice change.

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Gill K . 2017-08-27

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Very welcoming, attentive staff with a very pleasant manner. Atmosphere relaxed with background music. Food good, although I personally didn't think there was enough choice on the set menu (included with booking). Quite 'fancy' menu and again I personally would have liked a less fancy option. Overall, if you choose to eat at a 4* hotel restaurant you would expect everything we experienced.

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Chris H . 2017-08-25

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Food excellent, waiter service was excellent and atmosphere so relaxed after a busy day and delayed busy flight. Will be going again just so nice

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yvonnehutchings . 2017-08-14

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Lovely place for an afternoon tea. I had unlimited rose prosecco which was great! Very delicious! It would be a great idea for a special occasion (ours was wedding anniversary).

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Vera K . 2017-08-14

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This is an excellent restaurant in Weybridge. The staff are courteous, attentive and pleasant yet efficient. The food is delicious and up to the standards of London's restaurants. Their Dutch Chef and his staff enjoy cooking and you can tell in the flavours and the food. Would love a few more vegetables with the dishes but otherwise really enjoyed eating there. The dining room is very elegant and the view is wonderful.

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samk12342017 . 2017-08-05

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I booked in for the Sunday jazz carvery for a family birthday. We were give a lovely table by the patio doors, cool breeze coming from outside, view of the lake, the food was sublime, atmosphere relaxed and the staff faultless. Really attentive but not annoyingly so. They even brought out a birthday plate and the band played Happy Birthday which made it that extra bit special. A really special day! I'd highly recommend

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Samantha F . 2017-07-25

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We had a family lunch at the Mulberry restaurant for our Mum's birthday. The staff was very professional especially the headwaiter Tofi. The menu was explained to us and he recommended the perfect wines for our meal. The food was really good and the service quick even though the restaurant was busy. We would certainly come back!

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gerhm2017 . 2017-07-15

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I booked this stating it was my mums birthday and I wanted it to be really special as my dad had recently passed away. We arrived to find out the restaurant was closed as they had Shell there for a conference and we were now sitting in the lobby of the hotel!!! I booked this 4 weeks in advance and they never called or let me know so I had the chance to go elsewhere as I would never had accepted this had I known!!! After seating we waited over 40 mins to get a drink and were given the menu to pick the tea but I had already picked this on my booking...I did complain and was offered a glass of prossecco, I was driving and my mum and her friend don't drink!! Then offered a discount on my next visit...there won't be one. The food was not great although the scones were lovely and fresh just very disappointed...even more by the fact they charged 12.5% for service and the fact I emailed them that evening stating how disappointed I was and embarrassed as this was meant to be special and they haven't even acknowledged the email... very disappointing!!!

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vickigoo . 2017-06-30

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Good buffet lunch with choice of roasts and other dishes in elegant surroundings. Also good choices on the cold table, particularly fish options, and desserts

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Bigjohn18 . 2017-06-30

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Had a lovely afternoon tea part of an anniversary celebration. Beautiful restaurant with live music int the background (violins etc) absolutely enchanting! On the website Cream tea was advised but wasn't on the menu at the restaurant even though I asked about it, it was less than the standard tea per person but I was told it was the same price of the standard tea

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Charleen A . 2017-06-27

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I had dinner with a friend. The hotel is impressive - large well presented rooms in an interesting old building. Lovely grounds. Service was faultless and the food was good - not mind blowing but very nice. I'm vegetarian so the options were limited but I would go again.

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Lynn H . 2017-06-24

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Thes sat us at a table with very little access to get to dining area as there were large round table with chairs back to back, surrounding uswe had taken an elderly aunt there for Sunday lunch. We either had to wait for people to move or push our way through. We ordered our drinks and the waiter bought the wrong ones twice!!!! We th n went for our starters and it was almost empty no seafood asked waiter and they said it was finished for lunch, so we were left other very little selection. The main course was good and I will say the roast potatoes are probably the best we have ever had. The desert table when we got there again was very limited a few small desert were left and sticky toffee pudding

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jenniferwP191WK . 2017-06-23

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We went on a groupon deal and had the set meal included but it wasn't all that but thankfully the hotel was happy for us to upgrade and pay the difference of the price of the set meal and the al la carte meal. We choose from the al la carte meal and I had the rack of lamb and hubby the steak. We got our starters at the same time as the next table who ordered at the same time as us from the set menu. Then we got their mains (set menu lamb chop x 2) hubby started eating and I raked around at mine saying this looks like a lamb chop not a rack of lamb. I then looked at hubbys and said you ordered steak but you've also got lamb. I then realised this was not our mains. We had to wait a bit to attract someones attention. They took the 2 meals to the bar, had a group discussion and then served them to the other table. Hubby said I so wouldn't want that now if I were them but the other table hadn't seen it being served to us first!!!! We waited and waited and then finally found someone to ask if ours was coming and then there seemed to be some confusion and eventually ours came out when the next table were on their dessert. Once again nobody around to ask us if everything was ok and nobody around to tell them the steak ordered medium rare was cooked medium well. We would have sent it back if there was anyone around before it was completely eaten. We told the waitress when she cleared the table as that was the first person we saw. She didn't care. We told the waiter when he took our dessert orer. He comped us a drink. I rather pay for my drinks and have an expensive steak cooked to my liking. Would never go back after seeing food served and reserved, yuk!!!!! Breakfast was very nice although lots of people were in search of the plates and some food ran out of the hot buffet.

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lindsay l . 2017-06-23

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For my birthday my mother and I when we were in the same country go out to lunch. We decided as it was a big birthday to go somewhere nice. It was a lovely day and we thought we would get to sit outside. Not only were we refused permission to even have a drink outside we were plonked in the middle of a huge empty restaurant the waiters made us feel very unwelcome as if we had ruined the chance of them getting off early. Our order was wrong and the food was terrible the service diabolical. No offer of bread or toast with mothers trout mousse and what was supposed to be a beautiful lobster main course was the worst I have ever had. We have spent our whole lives in the catering industry and this was so bad, so unbelievably bad it actually made us laugh.

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TrudiD21 . 2017-06-23

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Ambience pleasant enough but food was far too salty and overcooked to our taste. All four of us found the meals salty. My husband remarked that his steak was overcooked and I would not have recognised my meal as monkfish, again overcooked.

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assett9 . 2017-06-23

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Lunchtime set menu extremely good value. The restaurant is a delight to dine in and staff are very much hands on . Wines are reasonable and house wine not OTT .

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1234567899518 . 2017-06-23

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Had family gathering here to celebrate my dads 80th.

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P4894THlisar . 2017-06-11

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Ate from the a la carte menu the food quality was amazing. The service was impeccable. The staff were so helpful and made you feel very welcome .

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MandyC659 . 2017-05-04

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We had a family lunch here on a Saturday in February (we weren't staying at the hotel). The food was delicious, with good portion sizes and something for everyone; and the service was very friendly and attentive, but professional. The room is impressive (big windows with great views) and the tables are set out in classic hotel style with white table cloths, making for a lovely setting. There weren't many tables occupied for lunch - it seems that afternoon tea is their bigger event on a Saturday - but we will definitely be back again for lunch and would thoroughly recommend it.

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AndyHunt . 2017-04-11

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This is the second time i've visited the Sunday Carvery at Oatlands, and of course it lived up to expectations as usual. Beautiful setting, delicious food and great atmosphere. The buffet choices are second to none, and the service level is excellent.

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Kels T . 2017-04-11

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Went with friends for a nice lunch off the a la carte menu. All had starters with a plate full of the finest smoked salmon as one of them. The main courses were all excellent but the lamb racks could have done with less fat. The service was excellent and we will be back.

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Eric960 . 2017-04-07

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We booked a table for my grandfathers birthday for 6 of us one Sunday. There was a very quaint jazz band playing as we entered the spectacular dinning room. The tables are laid out like a work of art and the waiters and waitresses were on top of their game with the service and smiles all round. The crab starter was amazing and the carvery itself was top notch. The big windows and natural light pouring In just added to the experience. I wish I ate like this at least once a week... but then I probably wouldn't enjoy it as much as I did. Nah I probably would!

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HarlonH . 2017-03-27

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Lovely atmosphere, with attention to detail. Services excellent, choices great, accompanied music while we eat. Value for money was great. Food hot, delicious and well presented. A must to eat here, but please book, we wanted to eat here on the second night of our stay, but we're unable as it was fully booked Saturday

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Mistyfrost . 2017-03-26

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We had a Groupon deal to stay one night including Dinner, Bed & Breakfast.

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FoodCultureFun . 2017-03-18

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Two courses off the set menu were enough I had no room left for dessert - lovely rioja to accompany the meal

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tom_debstead . 2017-03-06

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This is a slightly late review as our family have been awaiting a response from the management of the Oatlands Park Hotel regarding complaints we had about our Christmas Lunch. To date despite recorded delivered letter sent in January, at least 5 phone calls to thier Manager Ross Lomanto who promised call back from thier Heathery Dogherty. No response has been made. This speaks volumes from a organisation that has no idea of customer relations.

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Terry C . 2017-03-01

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Good selection of food for starters, mains, cheese and pudding. Good service, lovely restaurant and ambiance. At £29.95 perhaps £5 over-priced especially as the wine prices are extortionate.

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Clive1234x . 2017-02-21

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My wife and I were here the other night for dinner. The food was very very average, also very very overpriced. The service was poor and does not justify the service charge that is added to your bill. Will not visit this place again.

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colin j . 2017-02-15

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Not my first visit but has never let me down. The food is second to none and the service is impeccable . The surroundings are excellent and the evening I was there they had a sing pianist playing which was great for us as a couple on a romantic weekend. Nothing left to say EXCELLENNT

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Alan C . 2017-02-04

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A group of 16 of us enjoyed a fantastic carvery meal this Sunday. We were made to feel very welcome and the waiters took great care of us.

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KIANOTKYA . 2017-01-29

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I treated my friend who was visiting from Australia to a sparkling afternoon tea for two. It was such a lovely treat. The restaurant is beautifully decorated, the food was delicious and the staff were very attentive. I will definitely be returning.

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gemmaw753 . 2017-01-28

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Great meal with expert wine advice by Clément Bernard and very well looked after by his team Tofi, Lucy and Valentin who are attentive, friendly, warm and served us a delicious meal . Excellent food by chef Charles who came for a chat as well as kind Mahmoud. A real treat and well worth the travel from Kent. Thank you so much for welcoming us and looking after us in such a personalised manner We had a wonderful time thank you!

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Peter H . 2016-12-24

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Lovely well set out Resturant in Oatlands hotel. Warm, welcoming efficient staff. Fantastic quality food, good portion sizes well served. Nice wine list. All great value. Well worth a visit. We will be back!!

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997kevins . 2016-11-20

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Really nice meal here as part of a hotel stay. The food was delicious and the atmosphere in the restaurant was lovely. One slight improvement could be made with staff training, some of the younger members of staff seemed to lack some confidence in serving although they were lovely

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Jadders . 2016-11-09

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I booked a table for my mothers 60th Birthday!! Wow was blown away by the fabulous food! Champagne, seafood definitely high end and amazing service, she was definitely impressed. Would come highly recommend.

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Dejoseph . 2016-11-07

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Booked in September for 6 people for afternoon tea with live music. In the mulberry resturant. Turned up was seated in the terrace... which turned out to be an added building. It was very very cold. Had 2 blow heaters, which were rather useless... Manager came to speak to us . Showed him the email and he said. Oh yes the website was updated in October and there was no live music either. We said how cold it was and he replied with its 20 degrees in here. Would you like free presseco!!!!! That was it. I sat there with my coat on the whole time as did my mum whos 80th birthday it was...

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jreed67 . 2016-11-06

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Excellent service by our waiter Richard, very friendly and attentive while also being discreet. The food was very good and well presented. The restaurant itself is very warm and inviting and to a high standard. Would certainly recommend.

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Ian B . 2016-11-04

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