Based on 823 opinions finded in 2 websites
Based on 823 opinions finded in 2 websites
Nº 492 in 901 in Portsmouth
Nº 22 of 28 Italian in Portsmouth
Opinions
Prezzo prices are high (for the food) however with a tastecard it becomes such good value. 8 of us were well fed today for £15 a head. Thank you Prezzo for accepting tastecard most of the week for up to 12 people. Other chains please follow!
Rich H . 2024-10-27
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Great ambience and super service from Amelia. Our food was well presented and looked very appetising as well as being lovely and hot so thank you to the hard working Chefs. Service was prompt and Amelia checked in with us to make sure we were happy with everything. Highly recommend and will continue to visit Prezzo in Port Solent.
Annette H . 2024-09-06
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I've eaten here before mid-week and it was fine. Saturday night was not a good experience. Restaurant was very busy and the staff couldn't cope with the volume. Food was brought to the table for different people at different times. Some people had finished their food when some hadn't even received their food. Long wait for a lasagne that eventually came out so burnt they tried to hide it with a load of parmesan on the top. We sent it back and the next one was fine (new one didn't have all the parmesan on top so it was obvious they used the parmesan to hide the burnt top on the previously one). The waitress didn't have the best attitude and we were charged for additional dishes we didn't order. On the plus side, some dishes were very nice and they managed our dietary requirements really well. I think they should not have accepted so many bookings when they clearly couldn't cope with the numbers.
Ali . 2024-09-01
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On a quiet Monday afternoon at 16:00 . . . 1.The waitress repeated back our order to us at the table, yet inputted the order wrong into their system. We got a wrong pizza. We said we’d swap all our pizza’s around and eat the what we’d been given, rather than everyone eat theirs and one person be left waiting. 2. Our waitress never came near our table again. 3. We waited 25 minutes to order deserts for the children and ourselves, before giving up and deciding to get them ice lollies from a shop. 4. We had to go up to the bar to pay because no one was coming near our table. 5. There was an error with paying our bill. Another waitress told us we’d need to wait 15 minutes at for it to be sorted because it can only be done by their HR department!! We said we would wait the 15 minutes and she slammed her drinks tray down on the bar, enough to make my son jump and ask why she was so angry. 6. We thought the manager had sorted our bill (it wasn’t HR after all that needed to access our bill) and were expecting a £11 refund. However, on our banking statement it says the £11 is another debit. So we have been overcharged £22 & need to try and contest this. This experience was really bad.
Rebecca A . 2024-08-12
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Terrible service and terrible food. On a Wednesday night that was not that busy, we had to wait 45 minutes for drinks to come out (just a wine and a beer). We weren’t the only ones… multiple tables were fed up and waiting, with people going up to the bar to find out where they are. Their reply was “no drinks order was put through” ??!!! We finally got drinks and when the food came out we were disappointed again. Extremely bland, oily, tasteless. Not the authentic Italian food it advertises. Not once were we checked on or asked how our food was, when we clearly hadn’t eaten it. We then had to wait another 20 minutes just to speak to someone. They gave us a small discount off the bill because of the issues but tbh we still had to pay £50 which felt outrageous for 2 mains and 2 drinks that weren’t up to standard. Then of course we had to wait god knows how long to pay the bill. I am not the type to leave bad reviews or make a complaint, but this was so simply so awful I had no choice. I definitely won’t be coming back ever again.
Keira T . 2024-07-17
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We went as a group of 6 to celebrate a friends 50th birthday. I went in the day before to ask about bringing balloons and Caen was really helpful. The next day I went in with the balloons and a banner and Caen helped me to dress the table. When we arrived for our meal we were shown to the table by Caen, we were not rushed at all. Some of the group ordered starters and when they came out they looked delicious. I ordered Lasagne for my main which was delicious and I had my "health and safety" warning from Caen.....the plate was hot 😂. All the meals that came out were generous portions and smelt delicious. I would highly recommend Prezzo's and would like to thank Caen for making it such a lovely celebration for our friend.
Jane S . 2024-07-14
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Always good service and great tasting food. Reasonable prices and big menu. Have been many times and continue to return. Table service is always good and friendly staff. Good food options and always looks good. Had my birthday meal here 2 years in a row.
Wanderer22069003580 . 2024-04-14
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We have dined here on several occasions and have consistently enjoyed the cuisine. The ambiance is delightful, and the service is prompt. I highly recommend this establishment.
Passenger22826659737 . 2024-04-01
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Excellent food reasonably priced great service and lovely atmosphere Would definitely recommend them Will be returning soon
Alan R . 2024-03-10
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Starters did not come at the same time. The starter did not come with any garnish such as a bit of lettuce and tomato. Very bland, just thrown on a plate. Main course was very, very disappointing. The chosen pizza was very bland, the tomato sauce seems to be just pureed tomato without any herbs or seasoning. The toppings were bland and tasteless. The seafood ravioli had a lot of sauce, but no spoon was given. Definitely not worth a repeat!
Mieke N . 2024-03-03
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After theatre meal for 14 on way home to Southsea. Arrived at 18.15 and finally completed our meal at 20.55. Very slow service with those of us not wanting a starter waiting for over 1.5 hours for food to arrive. 4 cannelloni ordered all arrived overcooked with the other so burnt it had to be sent back. Other dishes OK but will not be going back there again. Wine reasonably priced but non alcoholic beer vastly overpriced at £6.50 for a 300ml can. Tastecard booking and wondered if the long wait between courses was to sell us more drinks?
Go55517190784 . 2024-03-02
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Tasty main meals, hubby had the pepperoni pizza, I had the chicken, avocado and bacon salad, I cannot tell you just how tasty this is. The staff are lovely and friendly, the restaurant is very clean and the atmosphere is really nice. I would have given this a 5 star but the dessert which was a cheesecake with mandarins and cream was pretty bad. The cream was a small just of what looked and tasted like milk. I would have put this in my tea if I had ordered one. The cheesecake was dry and not so good. Would I recommend this place? Yes absolutely just stay away from the cheesecake and milk.
sharont889 . 2024-02-29
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Early dinner with my dearest friend and her family. We all enjoyed the food and our waiter Zygis was brilliant with his timing for drinks and food, and always attentive. The one thing I would say is please, please serve salad at room temperature. I had a gorgeous meal, but it was let down by being so cold. I had a salad - but it would have been much nicer if it hadn't been freezing cold, as if it had just come straight out of the fridge. If I had wanted a stone cold salad, I could get that at home. Although when I eat salad at home, I eat it at room temperature, as is normal for eating any food. It was tasty, but could have been better. Other than that - faultless, Lovely location and great service from Zygis :)
Melonmango . 2024-02-12
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Excellent Gluten Free Pasta, separate GF menu and felt normal for once ! Thank you Prezzo for lovely meal and knowing your stuff with allergies , great atmosphere and two lovely staff servers Carmo you were excellent thank you , highly recommend
Louise R . 2024-02-08
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Absolutely spot on service delivered by a personable, engaging and "nothing is too much trouble" table host Martina. Food was scrummy and prices are market realistic. Ambiance created perfect made for a super afternoon lunch with friends and family.
James F . 2023-12-29
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Overpriced food. They got my order wrong and didn’t even apologise. They offered to remake but would mean everyone else would have finished by the time mine came. They didn’t have can offer a reduction on the bill and when I asked they gave a measly £5 off. Second bad experience there, wouldn’t go again
Gemma H . 2023-12-01
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Carmo was our waitress she was absolutely delightful so friendly and smiley. Accommodated me with my food intolerances. She always gives us 5 star customer service. We love coming here just to see her and enjoy the lovely food. She is a real asset to Prezzo !!
fitness8519 . 2023-10-24
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20 mins before drinks ordered. Plates for shared starter dumped on end of table CHICKEN ceasar salad,refried chicken. No croutons. Not enough sauce,no extra parmasan or pepper offered, and not enough on meals 7 of us spent 250 on drinks meal etc. When asked if they could bring out a tiny piece of choc cake for a friend's 70th birthday. They put it on the bill.7.50. 21 pound Service charge. We hardly ever go out,and feel it wasn't a special treat.
denisesuzannef . 2023-10-08
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Me and my partner went for date night, we walked into prezzo port Solent and got told it was bookings only, no walk in. Which was fair enough, we checked online for availability and saw that there was an opening at the time we wanted, we went back in and the same women confronted us and said that she only saw us 20 minutes ago and that she wasn’t taking walk ins, we informed her that we had now booked because there was availability, she then began to shout that she had no members of staff on and only 2 cooks, she then said she can’t take us as we was aware of this issue and booked anyway which we wasn’t, she then said she could sit us but it would be a wait, after this point me and my partner was not interested in eating that restaurant as we had been treated so rude, we then went on to have a lovely meal at wild wood.
Jessie S . 2023-10-02
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Excellent Italian meal in the lovely surroundings of Port Solent marina. Reasonable prices and very good helpful service. The Ragu dishes are very good.
johnwD4117RL . 2023-09-24
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Decided to give Prezzo another go (following a bad meal year ago) and we’re very glad we did! Our waitress, Joanna, who I understand is also the assistant manager, was an absolute delight. She was so lovely, professional & efficient. She made our experience, so lovely & has changed my opinion of the restaurant & because of her we will return. Our food was very nice especially our two starters & my gorgeous tiramisu. I was watching Joanna dealing with customer Q’s & queries with such kindness & professionalism she impressed us both! The whole team were busy, friendly & helpful.
Kim S . 2023-09-06
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Visited with friends. Service and food good even though they were busy. Staff always friendly., especially Maria. Ate indoors due to weather and they were accommodating when requested a booth. Nice relaxed evening and didn’t feel rushed to vacate the table. Price using gourmet card...
Pompeychic1 . 2023-09-02
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Booked 12pm as we had an appointment locally at 2.30pm. Soooo slow with bringing the food out - , had an extra starter, but they took the wrong one away! 75 mins before we got anything and then ended up rushing our main courses as...
Tamar121 . 2023-08-31
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After sitting for 12 minutes waiting to be acknowledged (let alone to be able to order!!) I had to go inside to ask to order. Miss “huffy” told me she’d be a minute (no apology for my wait) and eventually come out to stand with...
nicolan131 . 2023-08-09
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I am very hard of hearing, but also sensitive to loud noise and music and had suffered a vertigo attack earlier in the day but wanted to try and celebrate my son’s birthday. I had not been well enough to go to Port Solent for...
Amanda C . 2023-08-06
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Visited with a friend for some dinner in the sunshine. We knew there would be long waits as we were told upfront the team were short staffed, and we knew there were issues with MasterCard payments (everywhere was affected). Food and drink was delicious and...
EHAshvere . 2023-06-13
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After hearing negative reports about this restaurant, it’s taken me a long time to return there. My friend and I decided to try it once again as the location is delightful! What a nice surprise, we booked yesterday for 12.30 and the staff were smart...
Roselyn D . 2023-06-10
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Quite disappointed with service here. Me and my boyfriend booked here for a very special date night but was sadly ruined. We arrived at 7:30 and didn’t get our drinks until 40 minute’s later, although they had been sat on the bar for most of...
MeganSc02 . 2023-06-09
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The food at Prezzo was as good as it has been each time we went - you know what you’re getting and it didn’t disappoint. However, there seemed to be a lack of control over the busy restaurant. Delivery drivers were walking out without orders,...
489KateL . 2023-05-30
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Used to visit here regularly pre Covid which had great staff ,atmosphere and super food with wide varied varied menu. Post Covid food quality disappointing compared to pub food as I had bass fillet (one ) in tomato sauce with limited Mediterranean veg with no...
453margeryp . 2023-05-09
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Disappointed with the size of the meals, particularly the spaghetti bolognese which was more like a child's portion. Service was quite slow. Lovely location though.
947linm . 2023-05-04
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While the food was mostly ok (although our pizza’s were burnt around the edges) I was not impressed with being told at 9.30pm that the restaurant and the tills closed at 9.30pm so if we wanted deserts, we would have to order them straight away!...
Nichola81 . 2023-02-23
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The food was poor. My friends pizza wasn’t what she ordered and when a new one arrived it was the same as the first. The lasagne was small compared to what we had on the last visit and of poor quality. The garlic bread was...
Hampshire54 . 2023-02-09
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Lovely waterside Italian nestled amongst the restaurants located at Port Solent . Port solent is easily found just outside of Portsmouth and has many nice restaurants , bars and a couple of shops plus eye catching yachts in the marina itself . I have enjoyed...
looieloo . 2023-02-07
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Just been out for a team meal, the first in 12 months, seven of us in total. Service wasn’t fast, but I put that down to the fact that the restaurant was full. I ordered a carne calzone, which took some time to arrive, in...
gbearuk . 2023-01-31
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Fantastic dinner out. Came here with my wife and did not regret. Food was superb, like in most of the Prezzos we have been to. The strawberry blond manager was really professional and lovely. We have not seen her here before. Will be back for...
Daniel B . 2023-01-15
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Service was ok but the time taken for food to arrive was shockingly long given place was empty - My chicken sandwich was drier than Gandhis flip flop - pizza were ok
Dacey3 . 2023-01-15
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Came here with my husband on Wednesday, haven't been here in a while it looks like management has changed. We both could see improvement in the service since last time we have been at this establishment, so I thought I will write about this. Waitress...
0yazzmine0 . 2023-01-13
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Slow unfriendly service. No atmosphere to the place. Food ok but nothing special and overpriced. Only come as friends like it.
Kalee36 . 2022-12-24
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Horrible place. Came in with family for a lunch and asked for table of 5. 2 waitress on the bar keep ignoring us as been making eye contact with each other who finnally will come to us. After 2-3 minutes of ignorance we been told...
Ernesta123 . 2022-10-30
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We waited 20 minutes to be served and then another 40 minutes for the food to arrive. When we com my commented, the guy just shrugged his shoulders and said: ‘we are short staffed’. No apology! The food was indifferent and the gluten free bread...
PamF490 . 2022-10-08
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Excellent food , especially new menu and service was great, special thanks to our waitress Angelica and also Jennifer. We eat here often . Nothings too much trouble and food is always very good. The pork and fennel ragu was delicious. Looking forward to our...
Peacock6 . 2022-10-01
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Booked a table at Prezzo in Port Solent Portsmouth and upon arriving the guy watched us waiting and continued talking to staff. When he came over to us he said there is no spaghetti bolognese, we were not concerned about this. The waitress came over...
Fine1968 . 2022-09-22
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We were made very welcome by the staff. The manager was very friendly and our server this evening was Andraeus who was super friendly and helpful.
bettythecatx . 2022-09-04
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I had booked a table for 2 for the nights of Thursday 11th and Friday 12th August as we were visiting family. Around 4.00 p.m. on the 11th we had a phone call from Prezzo staff to say unfortunately there was a problem with no...
Shelleycollector . 2022-08-25
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Visited Prezzo a few weeks ago for an evening meal with a friend. We sat outside as the weather allowed. I found the food was very overpriced for the quality. Staff were friendly.
speedbird5498 . 2022-08-08
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Gone down hill with various staff changes, a reduction in portions and slow staffing. I’m even overheard the manager offering a customer 25% their next visit out of the blue then coming back 30 seconds later to ask her to write a review for her...
peppapigpuddle . 2022-08-07
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We had high hopes for our meal due to the lovely surroundings and modern restaurant feel, however we weren’t impressed. The two pizzas we ordered were lukewarm, bland and just generally boring to eat. The ‘posh pepperoni’ was undercooked and doughy, had thick cheese that...
MrsRParky . 2022-07-27
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We had a great meal and more especially were made to feel special by Carmela. She was so busy but ensured everyone had a good experience. She’s worth her weight in gold
philbK9511SF . 2022-07-23
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Great location, excellent service and good food. We eat here quite often and never fails. We were fortunate enough to have a table outside on a very hot sunny afternoon. Table In the shade with a couple of bottles of wine,2 starters,2 mains,2 desserts, 2...
Peacock6 . 2022-07-22
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Visited for lunch for my mum’s birthday. The staff were all friendly but so slow to come and take drinks orders. We sat for 25minutes before someone came to take our drinks order, and that was after we went and asked if someone could take...
Nadia S . 2022-07-07
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We were so grateful to Joanna for finding us a table for 6 at the last minute on Father’s Day. After a disastrous booking st Marriott hotel we desperately needed somewhere to eat and prezzo saved the day. Staff here are always friendly as is...
Peacock6 . 2022-06-20
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Nice location in Port Solent. Reasonable menu, typical prices for a national chain. Staff generally welcoming and friendly. Food could have been a little warmer and some dishes lacked a little in taste.
Rob121618 . 2022-06-05
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A lovely evening! Janisha was so friendly and attentive - all staff were, really! Food is always lovely there and the cocktails are delicious. Will definitely be back again
joannad707 . 2022-06-03
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Ordered the pepperoni pizza. The thin crust was very good. The staff were friendly and attentive. We were able to get a table quickly on a Saturday afternoon.
CharltonCharles . 2022-05-03
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Food was very poor - tasteless pasta and chicken pizza with hardly any chicken on. Felt so sorry for our waitress serving such poor food we gave her a larger tip. Nomally go to our local Prezzos in Easleigh which is much, much better than...
Phil25 . 2022-05-02
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Service was amazing and food was lovely. I would definitely visit this restaurant again. Management was amazing and made us feel very welcome and we will be back regularly.
B8110IGshaunr . 2022-04-30
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Amazing service. Manager came over from London to cover. Refkie was so friendly and welcoming. Thank you
xxmonkeysxx75 . 2022-04-30
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Waited 59 minutes and not a sign of the starter even though after 40 minutes the waitress reminded the kitchen. Thursday afternoon not busy we walked out will not return
posty_59 . 2022-03-24
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We had a lovely family get together on Saturday night to celebrate my granddaughter’s 12th birthday. We were a group of 6 adults, 2 children and a baby in a pram. The staff could not have been more accommodating. They were friendly, helpful and efficient....
Gillyflower . 2022-03-14
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Went to Prezzo's tonight for a family birthday celebration but unfortunately wasn't a fully enjoyable experience. We were told our large party that was booked online over a week ago wasn't showing on their system. Thankfully they still seated us. Then several things in the...
4jor . 2022-02-27
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Stood waiting to be seen at the door of prezzo. All 3 staff members working blatantly ignored myself and my partner. Bar man stood glancing very awkwardly at us and when we left due to their ignorance, he then began to stare at us shocked...
DarrynM44 . 2022-02-13
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Arrived at 12pm to an empty restaurant. Greeted by a man after a few minutes were I explained we had a booking for 8 and asked if we could have 2 high chairs. This proved to be a major issue for this man who repeatedly...
683trisham . 2022-02-12
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I together with my daughter and her to small children booked a table for 4 at this restaurant, but found not many people in the restaurant which lead to a very flat atmosphere, and as such we had a number of waitresses serving us which...
Paul T . 2021-12-28
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Very mixed experience. Service was pretty good. Food not so good. Starters for all were good. Kings prawns, calamari and kids mozzarella sticks. Mains not good at all. Lobster ravioli was sent back as the pasta was uncooked. Sent back. Exactly the same. Kids spaghetti...
Mrsdiors . 2021-12-15
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A girlie lunch at our usual fave venue, sadly maybe new management but flat atmosphere, very slow service and meals not the usual standard.
Mary J . 2021-12-15
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Waited at the door for 20 minutes to get a table only to be told they were fully booked. Try putting a sign up and stop wasting people’s valuable time - that’s 20 minutes of my life I’m not getting back due to their inefficiencies.
BrightonDefender . 2021-08-20
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Our server Ariana was attentive and had great customer service. She made us feel really welcome. The food was amazing and arrived promptly. We really enjoyed our evening. Thank you so much! :)
Cruiser63220062107 . 2021-08-14
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Despite only 10 people in the restaurant ignored and made to wait Then crammed into a corner with others despite social distancing Table sticky and when tried to get attention of staff to assist with ordering but again just ignored so left Hostess couldn’t be less untested and miserable
redandbleu . 2021-08-06
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We live in the area and always enjoy our meals out here. We visited with family this time to celebrate my Birthday. The food is always hot and well presented. I would recommend this restaurant to anyone visiting the area. Lovely Italian, tasty hot food. Bonus that you can use Tesco Vouchers.
Sarah8385 . 2021-08-05
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We had a great meal overlooking the marina and the service was good. Sat outside and enjoyed the view.
Kelly L . 2021-08-03
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Extremely friendly helpful waitress, exceptional service , good food and atmosphere. Will definitely be back highly recommend
Fiona N . 2021-07-31
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We always enjoy our visits to this restaurant . Staff are friendly and efficient. Food is always good. We were served by Ariana who is great. Gives you plenty of time, never rushed service. We used our gourmet card, so makes a meal out much cheaper especially as drinks are part of the deal. Very organised with ref to Covid restrictions
sueaH7223GB . 2021-06-25
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Very Rude general manager, worst service, very unexpected as you’d expect it to be a nice place very disappointed.
nicolenZ8454GB . 2021-06-22
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Fodd is great, we had a fine dinning experience and katelynn was a fabulous waitress, also very patience and friendly, nothing was to much trouble, thank you guys we will be back soon
kaynroy . 2021-06-15
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Long wait for starters and another long wait for the microwaved food not worth the wait and could not eat the rest as quit rubbery
0PaulC . 2021-06-10
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We ate outside because it was not possible to eat inside yet due to Covid lockdown restrictions. They have 4 large parasols so if the weather is looking like it is going to rain, remember to request one of these tables. We visited on a rainy day and we were fortunate enough to have one of these so when it rained, we were able to continue where as people from other tables had to put their umbrella's up.The outdoor tables are really nice with a view over the marina. I can see these tables being really popular during the summer months.We had a really friendly waitress and she looked after us really well, replacing the cutlery that we used from our previous course etc. I have been to another Prezzo where the waiter/waitress expected us to use the same set of cutlery from the previous course. Whist it was busy, she still made time to ensure we were ok periodically with drinks etc.Food was nice and well cooked. We had a lovely meal and would definitely be back. The meatballs for start was particularly nice. As was the pudding. Yum.
AndrewTheExplorerUK . 2021-05-16
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Had a lovely meal at Prezzo this eve. My waitress, Mia, was polite, friendly and helpful. 5/5 for her service. My order was taken and food on the table with 10mins or so. I will definitely be back again
G8660YCRD . 2021-04-21
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Warm welcome from staff and service was fine. We were not in lockdown at that time. food was at best average unfortunately with little flavour and needed more seasoning.. Drinks prices average. A little disappointed as was my nieces 16th birthday celebration and this is where she wanted to go on a Sunday afternoon.Although the staff were very attentive. I found it rather very sad for them that a family of 5 who came into the restaurant with the "Karen" mother, being so disrespectful as to wear wellington boots, that were caked in some sort of "mud" all over the soles. Could have been something worse though, but I was not going to get up and smell them,. VERY DISRESPECTFULL to the staff and other diners.
Willi S . 2020-12-11
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Thank you Prezzo, food was delicious, service was amazing and wine was on point! The manager and the 2 other waiters/waitresses that were on shift this evening (8/12/20) you were fantastic. I asked to see the allegen/intolerance menu and they could not be more accommodating, really appreciate it, you've made my first meal out since March a relaxing experience and I will be sure to come back again. Thank you all :) xx
ks2345125 . 2020-12-08
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Visited on 01/11/2020. Sanitiser was by the front door, seating nicely separated and restaurant was well ventilated. One-way system was in operation.We decided to go for mains and desserts. Chicken Burger was hot and tasty. Large Pizza arrived on a platter (with extra parmesan) and was totally delicious.Cheesecake was an absolute dream.Pinot Grigio was one of the best I've had for a long time.We're coming back!
Bob N . 2020-11-02
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Lovely meal with a couple of friends. Table booked for 7.30 but due to slow but friendly service we couldn’t have 3 courses as we had to be out by 10. We didn’t complain but were automatically offered discount. Food was delicious, we all enjoyed it which is unusual as we have one vegetarian, one gluten free and one who eats anything so normally someone isn’t entirely happy! They more than compensated for the slow service which in normal times wouldn’t have caused any issues. We will definitely be back.
sallie2016 . 2020-10-16
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Lovely food, great location and excellent service from waitress Mia! Would recommend going here even with Covid-19 going on
lebrindl . 2020-10-10
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Went to Prezzo with my family for lunch and was happy with the service and with my chicken and avocado salad. I think they could improve on the vegan options though. My sister had the vegan Bolognese and it was alright but nothing special. Maybe having a vegan cheese option would have elevated it a bit. All in all a good meal out on a sunny day. I got to use my tastecard too which made it good value.
Bea1994 . 2020-09-18
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Visited here after booking a table for 3.45pm, hoping it wouldn’t be too busy. Very well organised with ref to covid19. Tables all a good distance apart and tables and seats cleaned once customers had left and Paper menu used.Food was good as was service. Used my gourmet society card so good discount.
Pompeychic1 . 2020-09-12
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We love to visit Portsmouth and every time when we do it we love to eat at Prezzo! The food is lovely the staff is very kind and the view is absolutley wonderful!
145larisad . 2020-09-07
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As ardent fans of Prezzo, and in the area, we had lunch and were pleasantly surprised. Just when we thought Prezzo couldn't get better, it DID! We both had the Carbonara Al Forno, but I substituted Penne for Spaghetti and added the chicken. Wow! It was the best version of this dish I have ever had in any of the Prezzo restaurants and we visit a lot of them. My wife told me hers was as good, if not better, than she's had in Rome! Thank you chef!Their attention to Covid was spot on, including a 'Covid arrangement' brief on entry. The only downside was no draught Peroni!Couldn't fault the service and the staff were as attentive as I've ever seen.Well done Port Solent, you're absolutely the top of the chain for us!
Phantasy . 2020-09-03
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Had a late lunch/early evening Sunday meal with the family (6 of us). Pleasant service and our food was quick to be delivered after order. My boys ate their pizza with great relish, even my fussy child almost ate all his. Thank you.
Darryn L . 2020-09-03
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My dinner arrived luke warm so sent it back to be warmed up , waited 15 mins for it to come back (had to prompt waitress to get my food as they were stood around chatting) so then my side order of chips were cold and the rest of my family had nearly finished eating their meals. When my meal came back the chicken was dry and tough. Nothing off meal and not much of an apology. Also only dessert available was tiramisu . Very disappointed will not be returning. Not worth the money , 4 mains, I started and 6 soft drinks was £80!
Sarahvvie . 2020-09-01
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Staff all friendly and very helpful. Tables well spaced and clean. Meal was average , good standard for chain restaurant.
fionaljohns . 2020-08-30
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They have really thought about the social distancing for customers and the one way system around the restaurant although not everyone managed to follow it! They had also reduced capacity by ensuring more room between tables - nice one Prezzo!A lovely catch up with friends, staff were very friendly when taking orders.
suejohn66 . 2020-08-29
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I loved the food and the staff, especially our waitress Kaitlin who was very kind.We ordered a pizza garlic bread which Kaitlin said had been burnt whilst cooking and they would make us another one as not everyone likes burnt pizza. This was good as she told us the truth instead trying to hide the mistake.Thanks for the making our Daddy Daughter date fun, and I'll see you again very soon xxx
Clare-12yrsold . 2020-08-28
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Took full advantage of the dine out to help out scheme, was glad this place had reopened and had yummy meal .Excellent service and massive portions. Will try again soon
curryking321 . 2020-08-26
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My wife and I booked a table well in advance as it was our wedding anniversary and as it was the "eat out, help out" month we knew it would be busy, and it was. The earliest we could book a table was for 2045 but we still got home for 2200. It felt a bit empty due to the distancing rules but it was busy. A slightly reduced menu but still had our favourites on it. I had the calamari starter(new recipe)and I preferred it to the "old recipe" as it was "less crispy" which was how I cooked mine at home. Main courses were our normal, spaghetti and prawns for me and chicken breast and mushrooms for my wife. Both were slightly larger than we remember so no room left for desserts, or have our stomachs shrunk with lock down? Service was a bit slower than usual but less staff so was expected. The £10 pp discount was a bonus but we'd have been there without it as it's one of our preferred restaurants, good food and service at a reasonable price, we're out again tonight, daughter and SIL's treat, Indian at the Shalimar. We look forward to it.
Norman B . 2020-08-25
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A good meal (gluten free) without being spectacular. Nice place and good COVID rules in place. Can’t complain
Rob A . 2020-08-24
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The food was fine and the staff were polite enough. There was a one way situation and people were spread out but I felt it could be better. Also a tad disappointing that the kids had to eat from the menu for older kids. We ended up buying a meal that our 3 year old never stood a chance of eating. All in all pretty good but a couple of things that could have been better.
Maz80London . 2020-08-21
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Great lunchtime option with a colleague. Service was pretty friendly although waitress had problems with her device for ordering. Calamari starter was so-so. A bit chewy. Not quite crispy enough. Chicken bacon & avocado salad was great. V light. Dressing on the side as requested. Good meal. Price not too bad. Lovely view on the marina in the sunshine.
Andrew-Leakey . 2020-08-20
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Out for anniversary meal and not greeted for 5 minutes untill we caught a member of staffs attention. We were not offered a high chair for my baby as we were seated. Starters were cold and staff unapologetic as we explained to them. Staff sarcastic on return with starters stating plates were very hot this time. Minimal care in service following this issue. Absolutely awful. Have cancelled future booking at end of August.
Chachy86 . 2020-08-19
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First time at Port Solent Prezzo and we where thoroughly impressed. The location is wonderful with amazing views out on the decking. Food was very nice with a good selection and quick service. Our main compliment though was our service from our waitress Laurie, she was absolutely fantastic, showed a genuine interest in why we were visiting, so polite, so friendly and her attention to detail was spot on. Would definitely return. Thank you!
Dayman1792 . 2020-08-16
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We use the restaurant a lot and love it. We decided to try the Takeaway service yesterday due to having a hard day and being too tired to go out.. We ordered the same meal that we usually have at the restaurant for the same price. We ordered to collect at 17.00hrs. There was a 10 minute wait for the meal after 17.00hrs. The pizzas were small, luke warm and so hard they could not be cut. Mine was spinage, cheese and mushrooms, it tasted fishy. My friend's was also inedible. I was too tired to complain. We will vote with our feet and boycott Prezzo.
GoPlaces17516851554 . 2020-08-13
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1932 Opinions
We both enjoyed our meals at the Gunwharf Quays location. The service was excellent and very helpful. The seating inside was comfortable and it wasn't too noisy. There was a reasonable selection on the menu including Burgers. Pizzas and Hot Dogs. Both our meals were cooked perfectly and when we settled the bill we mentioned we had a 10% discount as guests of the nearby Holiday Inn. The server got a better deal for us which was unexpected and very generous. It would be good if, post covid, a few more Frankie & Bennies opened because family diners are rare these days.
3419 Opinions
Was a busy Friday, we had pre booked. They automatically add service charge to the bill. They had ran out of a certain dish by 7pm on a Friday night which surprised me. Server was helpful enough but not to warrant a specific service charge. Id rather leave a tip direct to the person if they go above and beyond. Which on this occasion they did not. The guy at the till/welcome desk was just doing his job, nothing more, nothing less but not very engaging. We literally had two drinks and two meals and the service charge was automatically about £5. Each to there own but watch out if you're in a bigger group ordering more and you don't feel the service warrants whatever they're automatically charging.
1748 Opinions
Ordered four roasts, which were incorrectly charged. The server then printed off a incorrect bill and told us she had other customers to deal with. Took 45 minutes for our food, which was then wrong. The server then didn’t seem too concerned that they’d managed to serve a roast dinner without any roast potatoes. We were offered potatoes, then told that they wouldn’t be ready in time, then told they would be ready in time (they never turned up). Much better places in Portsmouth more deserving of your money for both the quality of food, services and general pleasantness
122 Opinions
Amazing meal, decided to give them ago even after reading some negative reviews. Didn't recognise any of the issues reported. Service was great. I sat with a view of the kitchen and watched our meals being made. Having a degree in Hotel, Catering I was impressed with all aspects of our meal and will definitely be returning - though due to portion sizes there may be a slight delay.
2243 Opinions
Came here as we had a booking for a nice dinner out on a Sunday and we were ignored at the door for at least 5 minutes, we were not even greeted just asked if there were two of us and the host walked off. After we sat we waited 15 mins for someone to come and take our drink order and then saw the drinks just sat on the bar for a while before they came over to us, the restaurant was pretty much empty but it still took a while to get served. My drink was flat and no one came over for a long time. The food was amazing, 10/10 for that but I will not be returning because of the poor service the staff gave, no one on the floor was in uniform so it’s to be assumed that they were all supervisors and above, if this is how they’re leading by example I dread to think how they’re training their staff. Quite simply will not be back for a while, it used to be so good here but the standards have fallen MASSIVELY in the last few months.