Pret A Manger in Guildford

Rude unfreindly and unwelcoming. Serious customer service traing required. Stopped by with my brother who I had arranged to meet. I had my bike so asked my brother to look after outside while I used the toliet. He was then going to buy two coffees for us to drink outside. I naturally new I couldnt take bike in. I asked where the toliet was prior to using and no issue at this poiunt, I was told it was upstairs. Upon leaving to sit outside so I could guard my bike and my brother could purchase the coffees the team leader chased after me and gave me a lecture on how the toliets were for paying customers and not to use again in the future. This was so embarrasing for me and off putting for customers because it was turning in to a heated arguement and people were looking. Even a vicar tried to end the arguement. I was trying to explain that he hadnt given us a chance to make the purchase but was jumping to conclusions. I was trying to explain that it would of been better to have asked me if I was planning to make a purchase or maybe say something if I had not made a purchase and returned another day. I was explaining that I was going to look after my bike and my brother was waiting and going to make a purchase. I was also trying to explain that this has never happened to me before anywhere ever and I have lived in Guildford for nearly 60 years. My brother did still make the purchase but this episode really spoilt the enjoyment. I felt he had difficulty underdstanding my point due to language barrier issues. I dont think I would return to this branch. This was meant to have been the team leader and it could have been avoided if he had asked me when I first asked to use the toliet if I was making a purchase or when leaviong the toliet. I still dont think he understood from my prospective. This was probably the worst experience I have had in a coffee shop and I have travelled to over 40 countries all over the world. It is not neccessary to treat customers like this.

There is a foreign lady with brown hair and brown eyes. This particular member of staff is incredibly rude and unhelpful. I have been to pret several times and every-time she is there she has an attitude. I asked for a straw and she said they don’t have any where there were some at the back and I could see them. A child asked her for more milk in the hot chocolate and she stared at him before hesitantly taking it to give it to him. She didn’t say anything the entire time. When i asked for a napkin she sighed and rolled her eyes before hesitantly getting it for me. This particular member of staff should not be working at pret or anywhere to do with customer services. Her people skills are appalling and she should not be working in a place where customer service is very important She’s quite small in height and has an accent when she speaks. She looks mediterranean.

I had the chicken, brocolli and brown rice soup, which I’ve had many times in Pret Guildford. This one was just carrot, onion and a tiny amount of brocolli. Not one shred of chicken and not one grain of rice. The broth was tasteless . This isn’t the first time Ive been disappointed with Prets offerings over the past 6 months or so. They seem to have changed their recipes by cutting back on ingredients to increase their profits. I shan’t go again. I complained to the gentleman behind the counter and he was totally disinterested.

I didn't manage to catch the name of the two baristas who were there this morning, but they happily remade my drink when I wasn't quite happy with it. Thanks guys <3

Visited Guildford for the first time and stopped by for coffee at this establishment in the morning. Has to order cappuccinos and a muffin we shared from their counter. The coffee was just okay and the restaurant was fairly busy. Very central to stop off for something to drink.

Very disappointing as person serving was rude, slow, showed a lack of interest in the customer experience