Pret a Manger in Maidstone

Pret A Manger has been my go-to spot for my daily coffee for a while now, and I can’t recommend it enough! The coffee is always spot on, just how I like it, and the food is always fresh and tasty. But what really makes this place special is the people. The staff are so friendly and always greet you with a smile, which really brightens up my mornings. You can tell the manager has built a great team here because they all work so well together and seem genuinely happy to be there. It’s not just a coffee shop to me—it’s a place where I feel welcomed every day. If you’re looking for a cozy spot with great coffee and even better people, this is it!

THIS IS THE SECOND TIME MY ORDER HAS BEEN DELEIVERED INCORRECTLY I WANT TO COMPLAIN MASSIVELY

I was delivered the wrong food item

Incorrect order delivered. £40 down the drain.

Awful environment to work in. You feel secluded and exploited by the team leaders on shift, and some staff members. Racist and uncomfortable environment.

I order from here most days..they are consistently good with few exceptions. They try their best to be accommodating with my iced coffee, usually making it strong as requested. Don’t know why they don’t have better reviews..I would always recommend them…much better than other places that are similar.

It's my favourite place to get a coffee ☕,it is the best coffee around, I f you haven't been there before please try you will love it, food is very good , enjoy 😊😊

Staff are friendly and welcoming. The food is very good and drinks are ok too. The only thing is the music sometimes is too loud. It's supposed to be background music but feels like your in a disco. This doesn't allow for conversations on the phone or face to face. If the music was quieter it would be better

Nice place for a coffee. Quick service. Bit pricey though.

Hi I’m Flo, today I came to the one in Fremlin Walk. I was having a chat with my Nan and one of the staff members came over in the middle of mine and my nans chat and then she raised her voice and said “get your feet of the table!” And then walked away, my feet was only the slightest touch on the table. I am very disappointed as this coffee shop was one of my favourite in my family and I’m very sorry to say but I will not be returning for a while.

Great choice of drinks and snacks. Staff were very friendly and helpful. This Pret is very close to all the shops with seating both indoors and outside..

Both coffees hadn’t had their lids put on properly so everything in the bag was soaked in coffee and inedible. The biscuit was mush, the wrap had soaked up the liquid and was disgusting as was the hot wrap. Can’t afford to order twice so I guess I’m not eating. The driver was very apologetic and pointed out that the lids were just laying on top of the cups, not pushed on, he had to wait while I got a tray to carry the bag inside…it was pouring coffee, went all over my shirt and trousers before I realised the extent of the damage. Very disappointed.

I ordered a salt beef roll and it came and the roll was only cut less than half way through sideways which meant I was getting half the filling I paid for. Photos enclosed. Terrible value.

Pret rang to say they didn’t have the sausage roll…they still charged me for it though! Told me to get a refund from just eat…thanks a lot…how about not charging for an item you don’t have? Revolutionary idea I know…but it stops your regular customers getting really PO!

Quick easy brunch to eat in or go if you're in a hurry!

The staff are always friendly and the drinks are done so fast. The Pret Club is an excellent value.

The food was absolutely fine but the serving staff were so busy talking to each other we just about got to get our order in. RUDE!! You should always engage with the customer.

Im been waiting for 10 min for someone to talk to me in front of counter

They didn’t put my baguette in the bag so no lunch for me….ridiculous.

Sadly, Pret has lost hhe plot. Really watery coffee out of push button machine I couldn't drink it. You've lost my custom. Such a shame.

I have visited this place on 14/04. I was scheduled an interview here , the place is very pleasant, nice place to sit and do your personal talks and works, I ordered hot chocolate it taste very good 💯, better than start bucks coffee☕ Service: 5 ⭐ Friendly: 5 ⭐ Hygiene: 5 ⭐ Thank you Team 😀 Definitely suggest this place 🤞

Friendly staff, good coffee and food but I can say food a bit overpriced for the area.

I use the Fremlins Walk Pret once a week and find the staff, atmosphere and products great. With my mind on other things I recently had a senior moment and walked out without collecting my toasted sandwich. One of the staff (Agnes) ran after me down the Centre to give it to me. So a very special thank you to her. Tim

It's great having a Pret in Maidstone, and this one is a great representative for the brand. It has a warmer, more relaxed vibe than a lot of the London locations, but the consistent quality and broad selection of food and drink is still there. The indoor and outdoor seating is very pleasant, the premises are clean, the staff are friendly and it all seems well run and organised behind the counter every time I visit.

Great coffee and delicious sandwiches or croissants.

We know had drinks, they were average but quite costly.

As always very good wish they could have more branches in Medway

I like Pret. Good quality food, not bad prices. This one is quite large and airy.

Finally a clean bright well maintained cafe serving consistently high standard coffee and snacks. A welcome change compared to the dingy poorly maintained Nero & Costa groups. Great ethos, helpful, efficient, queues minimised, free water provided & clean cleared tables. Enjoyable. 👍

I went here last a couple of days ago and it was alright. I ordered tuna sandwich and peppermint tea. One complaint I do have is the chairs are really close together.

A typical Pret: clean, airy, quick service. Range and pricing standard. Sandwiches were predictably enjoyable. Plenty of seating. In-house toilet facilities.

Always good value for basic filter coffee

Great drinks and staff but broken AC makes it too hot to even consider going in

Unbearable heat in store due to not working AC. Don’t know how the staff cope as as a customer I can barely stand ten minutes inside.

Called in here for a snack lunch. Lots of choice and comfortable seating. Only one toilet on the ground floor unfotunately.

Rude and pretty brash member of staff as I tried to order. I wasn't actually given time to ask for anything else before I was cut off to pay. I asked for a Mocha Frappe £3.95 BUT charged £4.45? When I queried it I was snapped at: 'because you wanted cream!' So...if you want cream make sure you take into account this mark up! It isn't shown anywhere either? Think I'll skip the dirty tables next time too!

Very nice Pret, WiFi could be improved upon.

Had some lovely breakfast rolls and nice fresh coffee, good choice and competitive prices

I went into Pret to try their £1 filter coffee... it was not the best I have tasted. But what could I really expect. They where extremely quick to serve me and take payment, so would be ideal if you where in a rush.

Always a great quick lunch when out and about. Coffee is always great quality.

Lovely staff friendly and helpful with the menu. Nice decor

Changes not for the better, coffee in paper cups, heated sandwich had no plate, the only way of cutting the sandwich was with a wooden knife, which might be OK for cake, but for a sandwich with and melted cheese and ham in, not very efficient. The experience was a very messy affair. Shame because for the wife and I it used to be our favourite place.

Good value but they ought to clean the tables more regularly

Friendly staff, good atmosphere, there are seats on the first floor where you can work ☕️👩‍💻

There’s a big sign in the window saying their food isn’t made ‘miles and miles away’. So where is it made? I’m guessing not in the back of this location. Over priced little sandwiches and mediocre coffee. If you can, walk round the corner to someone’s caff and eat some real food cooked just for you, right there.

Staff have always been friendly and helpful. A nice branch to catch up with friends in.

Always fantastic here, staff are friendly and great, the coffee and food is amazing aswell

I like this pret a lot. It's in a good location in Maidstone and the seating area is pretty big.

Quick and friendly service. Nothing to complain about really.

Get the coffee membership, 10000% worth it!

Coffee is delicious as usual, shame they only do take away cups which i hate drinking from:(

I have been coming to Pret A Manger for a few years, since I started working at Fremlin Walk in the past. Whenever I pass through town, coffee is always on the agenda. Conveniently placed, the location is always so vibrant, with plenty of seats available and toilets for customers too. The quality of drinks is one reason I continue to return. The main reason is pace at which the staff work. I've never seen anything like it, especially after lockdown with how many people now have subscriptions. The cohesion the staff have, and the way you feel when you've received your order definitely makes you want to return. Lot of respect to them all! Big thankyou and shoutout to Gita, Samir, Zac, Sarita, Anna, Frederica, Vina, Adam, Freya and last but not least Milena! 🙌✨

Love this pret. The staff are lovely and the coffee subscription is well worth it. Always clean and organised and happy staff. They could maybe use a ticket order system or something due to fairly often, drinks are forgotten or take a long time, forming queues of people waiting. The iced drinks could also be stirred better as there is 9 times out of 10 a lot of clumping powder at the bottom.

Great food and drinks, good service. Nice to be able to eat in. Toilet facilities on both floors and outdoor seating. The best sandwiches in town.

Always have tuna really tasty tea good too but don't always fill to top

Quite long lines and waiting time

Wonderful Baristas and a genial atmosphere to start the day off with. Highly recommended the Hummus and Chipotle wrap and the Mediterranean salad.

Ciffee good , interior needs a refurb

Efficient, nice produce and friendly.

Had an amazing, Chicken and Bacon Baguette, with a Lush Iced Latte.

Nice coffee, sandwiches and pastries, with pleasant, friendly staff.

It's ok but I prefer independent càfes I find they have a nicer variety more home cooked feel to them.

What it says on the tin! Great fresh produce in a clean venue.

Clean and tidy place, fast service and nice atmosphere. Kali, Sarita and Federica have amazing customer service skills. They bond with the clients, always smile and are willing to help! The manager sometimes gets in bad moods which can affect her communication with the customers and can be considered as rude. However, I always take my coffee from here!

Great place! great fiod and drinks a bit expensive but for regulars they have good deals check the app!

Kali is so friendly no matter how busy it is in there she always has a smile 0n her face and makes a great coffee which is handy as we are all in there 3/4 times a day. thank you from Gary and everyone at KTS

Thank you Kali for your friendly excellent service and your brilliant food suggestions which were absolutely delicious

Very satisfying, continuing to use disposable crockery and cutlery

Pret Maidstone is amazing. Great customer service. The whole team is amazing. Special shout out to Kali who makes my morning. Always has a smile on her face and has great energy!

I honestly can not rate Pret - Maidstone highly enough! I work in Maidstone almost every day and Pret is my go-to for my morning coffee and my lunch! The staff are always amazing and so lovely to talk to, especially Kelly. She makes my day and is always happy and friendly to talk to. Can’t thank her enough. Thank you to everyone at Pret x

I come here often for a drink and snack on my break, as do many of my coworkers. I was experimenting with something new and the barista/host Kali (apologies if I got that wrong!) was so helpful, explaining what the drink was and cheerful! The drink I got was delicious and I will definitely be returning.

I love this place, its very covid safe, you have to sign in via the code on the tables if you want to eat in. The staff are very friendly and polite and they keep the place clean and tidy. The food and drink are delicious and freshly made that day. I know this because I've seen them bring it out from the kitchen.

Lovely meal, Very attentive and cheerful team reaching out that extra miles to make your visit pleasant. Sarita, Kamila, Monica and Gita- what a team. Thank you.

Lovely lunch, lucky to get a table though!

Not always the friendliest staff....

Just so yummy. The almond dark chocolate butter cookie, oh my god......

My wife and I really like Pret generally but Maidstone Fremlin Walk Pret is a particular favourite. We can run along the river bank from Aylesford and look forward to a nice lunch here. The outside seating is a bonus. The staff are great. We see a lot of the same faces behind the counter and they have always been helpful and friendly.

Yum! I went to the cinema and before that we went to Pret a Manger before that for a sandwich and a bag of crisps! Special treat!

Excellent staffs friendly and helpful..food was delicious and first class service

Happy birthday sons birthday nice evening

Lovely fresh food at a reasonable price ! Nice place to stop for lunch

Great place in Central Maidstone too meet up with friends and colleagues for a coffee and a chat... Usually there is a fair bit of space available upstairs...

Great spot for a quick coffee. Love that you can help yourself to a glass of water. The staff were very friendly and came over with a biscuit for the children. What a lovely thing to do. Pret your staff are a lovely bunch here.

Although I generally prefer independent cafes, Pret can be relied on for tasty food and tastycoffee every time. It is my favourite chain and I've been here countless time and yet to have anything other than a 5* expereince.

Great customer service, we were given a free smoothie as they didnt have decaf tea available!

Pret is ways a safe bet. Whenever I want to support a local provider I do I have to revert to pret t to get a quality cup of coffee. Thank you.

Nice outside seating in warmer weather

Always good, fresh sandwiches, priced still reasonably eventhough not cheap. Kids sandwiches, free tap water easily available. Good coffee.

Good quality and friendly staff

Always cheerful and lovely tea, coffee and cakes! 😁

Good food good prices dirty tables

I'm from the states and come to the UK about 5 times a year. Anytime I'm here Pret is on my list of places to stop. The espresso is nice, the sandwiches are absolutely amazing and the staff is always friendly. I recommend a vanilla soya latte and Posh cheese and pickle sandwich.

Pretty manger in fremiling walk is just perfect; excellent service. Many thanks Martha for your spotless service.

The staff maketh the cafe, and what lovely staff the Pret A Manger crew are. The warm welcome and assistive manner in which they dealt with my order made me feel appreciated. It was great to relax on the sofa and let my thoughts drift away as I sipped on an English Breakfast Tea.

Well I am so pleased today mushroom risotto is back has good has ever please do not stop do it

Killed trade by putting no smoking area outside, people will go elsewhere for coffee and a smoke 😪

A regular at Pret in Maidstone. Good cheerful service and nice food. My only criticism is by 2pm much of the shelves are empty. If you want afternoon tea and sandwich you could be disappointed.

Not the best value for money but Pret on Fremlins Walk Maidstone has great customer service. Efficient and Courteous.

Really nice staff very quick and very polite

Nice food and coffee but music too loud you can not hear one another talk