Pret A Manger in Basingstoke and Deane

Best Prets! We live in Salisbury and were visiting for the day and this Prets is the best we have been to. Clean, plenty of sandwich choice and friendly staff. The manager Ahman made a special effort to speak to us and showed true hospitality. So impressed, this really made our lunch! Please send Ahman to manage the Salisbury shop! It needs his imput to improve the standards!

I had had a slightly disappointing thali at a local Indian and wanted to finish a lunch with a dessert and coffee. Pret A Manger in Basingstoke’s Festival Place is a large airy square of a place with comfy red chairs. A Greek style yoghurt with berries was a refreshing dessert. The espressos made at Pret are always perfectly blended and mild (unlike the ghastly pungent coffee at the likes of Caravan).

I always like to stop at PRET A MANGER in Basingstoke Festive Place while I am shopping in Festive Place. I can’t fault the staff food always fresh and delicious. Specially Nischal, he is very good staff and helpful for the customers. Coffee always hot and very good. Will be beck soon

Good quality sandwiches, drinks and safe/clean environment - all offering value for money. Very busy as it was a weekday lunchtime.Server cleaned our table whilst we waited. Felt it was a step up from other locations such as Reading. Will definitely visit again.

I can not fault Basingstoke store, good food is always fresh, fantastic selection of food and drinks and the coffee is strong and tastes really good, staff are always friendly, I really can’t get enough of the bean salads the dressing is out of this world, restaurant is always busy with is a good sign. You will not be disappointed

I have a soya caramel iced latte everyday and on several occasions it has come back lumpy. I have only realised now that they leave out the milk on the side of the counter (even in hot weather) for hours at a time. The lumps are most likely spoiled milk and i find it confusing that they can’t simply put the milk in the fridge, it’s not that difficult.

Love the food in Pret, especially the soup. Staff always friendly and helpful but at the weekends when the shop is busy there is always a long queue waiting to be served by very few staff trying to do everything. You rarely get a proper cup, only a disposable one - I’m assuming they haven’t managed to load the dishwasher. Yet Costa and Starbucks are just as busy but you always get a proper cup. Toilets don’t seem to be checked as they are pretty grim, but the customers are to blame for that... Come on Pret, increase your staff/customer ratio and give us the service we pay for.

My gripe is same with all Prets especially Winchester but trip advisor could not register it. 1. No tables due to many single persons sitting at a table for 4 with a laptop with usually only a empty cup for 1 hour plus ahhh. 2. Why oh why do the men’s toilet seats not stay up. Resulting in having use one knee to stop the seat from falling down.Please just get them fitted correctly it’s not much to ask. 3. Why is coffee only warm. You make tea with boiling water so why are coffee drinkers penalised. The staff and service is usually very good but little niggles let Pret down

Having had spilt coffee all over myself and dropped my sandwich on the floor, after having bought both of them, i was in the process of sorting it all out when I was surprised by the friendly helpful lady who immediately offered me a replacement sandwich which basically stopped me from crying and saved the day!! Thankyou !! #notallheroswearcapes

Quick service as they were not very busy even though in was lunch time just after 1 pm. Staff noticed that a new customer tried to push infant of me for service and served me first even though the other customer was a bit pushy. We just had coffee plain black coffee so not much could go wrong with that order. My friend walks with a crutch and I have a supported wrist but there was no offer of help to take our tray to the table, still I managed ok. I notice the disclaimer on the counter in relation to food allergies guess this is following their recent bad press over the tragic loss of a young life. Now to the important issue the taste of the coffee not quite to my taste a little bitter but adding a half pack of sweetener didn't help so I tipped in the rest of the packet; better. Neither of us could drink the of the coffee as it had become over sweet and it went cold quickly. On a positive note the table and chairs were clean and someone was working at cleaning them and sweeping the floor too. Would we go back again maybe if the other coffee shops are busy but not asa first choice.

Is a friendly restaurant, you have a good selection of foods between salads, sandwiches, wraps, ecc. It's not expensive and the service works good, the waiters are very gentles, availables and they have always the smile. I have tried a mixed salad with chicken, a green sauce and a sandwich (baguette), I recommend this place.

Haven't been here for ages but at 2pm there was still a good selection of sandwiches and salads. They use a lot of plastic wrap to keep them fresh but it all goes in the bin along with the plastic spoons as they have no recyclable stirrers - shame really. Lots and lots of warnings about allergies suddenly! Surprise! :-)

I visited during lunchtime for a quick snack and coffee. There was a good range of sandwiches and wraps with friendly helpful staff. What really impressed me was when customer with learning difficulties came in. He was clearly a regular and the respect and support that the staff gave him was wonderful. Despite there being queues they gave him time and showed compassion, so refreshing to witness.

Visited today whilst in the town on business . Salads were all fresh and tasty . All good value . Shame they charge so much for a cup of tea as nothing more than a tea bag in hot water !

Great food, reasonable prices, very helpful and jolly staff - always ready with a smile and giggle. nice clean eating area. great range of choice

Today was the first time I experienced Pret A Manger, had a great lunch with my mother-in-law and daughter before heading off to The Vue. It s right on lunch time so a good 5/6 people in front of us, queue went down quickly and then we was served by a very helpful young man called Josh. Exce,,ent customer service that went the extra mile. Well done Josh, you've definitely made me want to come back.

Great food. Service a bit offhand and strange. Not sure why. I don't expect servility just basic please and thank you good manners.

It felt very average nothing special. Queue too long coffee not great. Eggs were as always. Seating is ok and everything was just so. Everything you expect but none of the special bits!

Only seemed to be one person working. Some of the tables were dirty as well as the floor. The person working was helpfull and friendly, but iy looked dirty.

good food ,good service does get very busy at lunch time but service is very quick so queues go down fast

Excellent sandwiches, toasties, wraps, cakes, pastries, cakes and a wide choice of great hot drinks. Really friendly, helpful staff going out of their way to help. A reasonably priced, nutritious lunch.

Never been in one of these but my daughter had who I was shopping with. Good choice and good variety with some tasty vegetarian options. Good value and busy which is always a good sign in my book.

Visited today for the third time. Every time I go despite the time of day or the amount of customers it feels like the staff are rushed and too busy.

Pret A Manger is a brand most would identify with quality and value for money. However, there appear to be staffing and training issues with this branch that compromise that. The cold sandwiches were OK, but the toasted ham cheese and mustard sandwich was plonked onto the counter and unceremoniously dissected before me. The biggest problem was that the sandwich had been placed directly on top of the outer packaging and not kept on the sleeve from inside the packet. This outer packet could have come into contact with plenty of people, any one of which may not have washed their hands etc. Food packaging is there for a reason. Check how your food is served before you enjoy the taste.

As a Train Driver I always like my breaks at Basingstoke. I can not fault the staff, food always fresh and stocked up. Coffee made as I like it, strong & extra hot. Keep up the good work 👍

I love Pret A Manger but in this store the staff always seem fraught and unsupported by their peers ultimately ending up in your order being wrongly presented etc. Most of the staff have little to no understanding of how the till works but once you are over all of that faff you get the usual pret good food etc

Good for quick lunch a good range of food particularly like hot swedish meatball wrap and tuna salad, coffee and cakes good also.

Excellent variety of quick take-away or dine in meals, with plenty of healthy options. Fast service from friendly staff. Great tasting coffee.

I am a big fan of Pret but today I found the Basingstoke restaurant to be dirty.

First visit here and will definately return. I had a festive sandwich which was fresh and very tasty wit generous filling. 50p of the cost was gong to homeless charity. Shop was very busy but it was clean and staff wereefficient

Always delicious food and great, fast service but as it's all made fresh they don't always have my favourites available. A victim of it's own success!

So I do love a Pret! Good is great & the service is great too. But why is it so expensive. I brought a mac n cheese & a fruit pot for my daughter & it came to well over £10. I love you Pret but could you please be a bit more affordable

This Pret, in the heart of Basingstoke Town Centre, always has a warm welcome for its customers, many of whom are loyal locals and fully lives up to the high standards set by this very successful chain. The food and excellent coffee are competitively priced; the breakfast rolls are particularly delicious.

The familiarity of Pret is the norm in here as well and the English staff are more people oriented and hard working. Language wise it is more sustainable to have proper English speaking employees as one may have food issues and would want to inquire. It is important that the menu is known and the listening skills in English are up to a standard.

As Head Office has resolved my issue as Robert did not, I won't go in to detail but safe to say I will NEVER go in to my local Pret again as there is very little customer service going on when there should be.

We popped in for a drink, whilst out shopping. I purchased 2 hot drinks and 2 cold drinks in bottles. Now i wish I could say that the assistant was helpful and sociable, but that would be a stretch! I asked for black coffee to be given latte and when i pointed it out i was looked at as if I had just landed from another planet. When I eventually did get the black coffee, he went onto ask if i wanted milk with it! As for his attitude when I asked for glasses for the cold drinks, he tossed a plastic cup onto the counter and then had to be asked for a 2nd as I had 2 drinks!

The staff here are friendly, courteous and invariably cheerful. The coffee is very competitively priced and there are delicious hot breakfast rolls available from early morning. As always with Pret, there are a wide variety of sandwiches available and you know they are always freshly made that day. It is rightly very popular with the locals and those who work in the town.

This was my first visit to pret and it won't be my last. Such a big selection of rolls, sandwiches and great salad boxes and even my fav sushi. I had a gorgeous salad box with chicken with a dressing, it was so fresh tasty and delicious and it also showed the calories and nutritional info clearly. I had a really nice can of lightly fizzy elderflower and pear drink which was refreshing. The restaurant was busy but we found somewhere sit ok and it was spotless and the staff were friendly and knowledgeable.

We like Pret coffee. We always go to a Pret if there is one nearby, but I have to say this was a disappointment. Although nice tasting, the coffee was not very hot at all, maybe because it was very busy, I don't know, but we had to drink it quickly before it became even less hot. We should have taken them back but It was too busy with a long queue of customers, I hate doing that anyway. On top of that, their was music playing too loudly. On top of the general noise of customers this made it almost impossible to hold a conversation. Why have music at all when it is busy? Is that really necessary? So, not good, which is a shame as Pret's are usually faultless.

Quality food. (chicken soup, the chicken and veg wraps, mango smoothie, egg&cress; sandwich, Latte, Hot Chocolate drink) Good ambience - large seating area, not noisy, sufficiently relaxing (amidst the chaos of the shopping mall)

Popped in for a coffee and a tea to warm up (the nearby alternatives are sadly starbucks or costa). Glad we did pop in. They make a great flat white and the babyccino's are free as well. Nice and clean and tidy. Would visit again.

Love the healthy food choices, daily soups are excellent, as are salads and pastries, especially the white chocolate and orange cookie. Coffee is really good.

If you're a Pret regular, this is as good as any and up to their usual high standards. For anyone who isn't it's a great coffee shop serving lovely fresh food and hot drinks. Definitely the best place in town for a coffee or for an informal lunch

Great coffee and good food, all very fresh and well prepared. Staff are friendly and helpful, very clean and well looked after.

Pret a Manger is my favourite coffee chain and they have my consistently favourite take-away filter coffee. It is the best tasting coffee around anywhere and at 99p a cup, the best value too. On this occasion on my travels I found myself in Basingstoke for an early morning meeting and in need of a breakfast pick me up. I love that there is a Pret in Basingstoke now. I got my coffee and a free chocolate croissant thrown in for good measure. What is not to like? There is plenty of seating at this branch so it is a good place to come for breakfast, lunch and day time coffee breaks. The sandwich, hot food and soup selection is very good and always very fresh. Well done Pret. I remain as ever a big fan of the brand as whole but especially this branch which falls very nicely on my route to office I regularly visit. You made my Basingstoke trip complete.