Premier Inn Royal Tunbridge Wells in Tunbridge Wells

I booked Premier Inn Tunbridge Wells for a stay during a table football tournament, representing my country. One of the main reasons I chose this hotel was their breakfast offering and their "Good Night Guarantee," as we needed early starts each day. Unfortunately, the experience was far from what was promised. Upon arrival, we discovered that the restaurant was closed due to a rat infestation. This not only meant no breakfast but also raised serious concerns about the cleanliness and hygiene of the hotel overall. The fact that a rat infestation was even an issue speaks volumes about the level of upkeep here. Despite this significant inconvenience, Premier Inn failed to honour their Good Night Guarantee and refused to offer a refund or any form of compensation. I’m left feeling completely let down, and given the circumstances, I can only give this hotel a negative review. If cleanliness and basic service standards matter to you, I would avoid this location at all costs.

Rude staff at check-in and complaint rejected on the "good night guarantee" despite being woken up in the middle of the night when one of the pictures on the room wall fell off due to a failed fixing. Poor maintenance at this hotel too. Stay elsewhere.

Nice atmosphere, comfortable nights sleep

My elderly parents stayed here from 21st to 24th August 2024. Cheryl (the Manager), Alex, Daniella and Alice were all really helpful and understanding in making sure my disabled father received his daily paper each morning - your help was much-appreciated, thank you!

We stayed here four nights while working in the area. Its one of the nicest Premier Inns i have stayed in. A special mention for Amie & Alex who looked after partner while i was at work. Thanks

Staff good ( especially Alex) Pleasant stay. Very quiet hotel Housekeeping needs to improve alittle

We have been a regular custer to these hotels around the UK . The restaurant service in the kitchen area was very slow causing on meal to be left... Delivery to the table was good.. Generally a thought some staff were clueless...

Had to stay here for a while due to renovations. The staff were more than helpful and supportive of our situation. Very polite, friendly and efficient. Food was good! Breakfast was especially tasty 🤤 the hotel was clean, smart and reasonably priced. Would recommend a stay!

Filthy room, stank of mould, could not open the window, cobwebs next to the bed with spiders, yellow stained skirting boards, kettle water tasted of strong chemicals. Made me paranoid about what else was potentially disgusting. Staff were pretty useless, there is no customer parking and they just shrugged when asked where to park. Turns out there is a parking garage right next door, £2 overnight. Couldn't wait to get out of there, checked out early - that place still gives me shivers, avoid - pay the extra 20 quid and stay somewhere decent.

We had a great stay on Friday night - Sean and Simon, the night team, were fantastic! Highly recommend!

Stayed here for a wedding, we didn't get there until 12pm but the night staff were lovely people, the room was very spacious and the bed was very comfortable, breakfast was also great.

Poo on the bathroom wall dirty bedding left outside the room all day and night and dirt underneath the bed

Very reasonably priced budget hotel, within walking distance of shops, train station, and restaurants. Rooms are basic, but clean and of good size.

Totally exceeded my expectations! From the moment we checked in, the vibes were chill and welcoming. The room was super cozy, and the bed felt like sleeping on a cloud. Plus, the location is right in the heart of Tunbridge Wells, making it easy to explore the town. The staff were friendly and helpful.

Room was ok, dinner was a shambles. Waiting staff didn't have a clue.

Very quiet hotel and good location. Was pleased with room after initial confusion at reception when booking in.

Very rude receptionist! And place lacked the care that others have

Elegant. Great environment. Beautiful surrounding.