Premier Inn Guildford North (A3) hotel in Guildford

Goodbye Goose and hello Annare. Lovely fresh makeover complete with very friendly mum and son team. We were served by the son who apologised for the delay in our coffee. He told us it had been ready but was sitting behind the counter whilst he served a couple of walk-ins...not really what we wanted to hear. We enjoyed a delicious fresh home-baked lasagne and will definately be returning however they serve Illy coffee which is rather too strong for my liking so will try tea next time.

Very nice lunch. As there was a large crowd in, service was a bit slow, but we weren't in a hurry! Have been several times recently and always enjoyed the good food. Hope to come again soon.

Fantastic chippy with perfectly cooked fish and chips. The staff are friendly and accomodating. Even the vinegar and ketchup are high quality.

Gordon Ramsay level food. I reached enlightenment after 0.1 second after putting the chicken in my mouth. Very nice food with alot of flavour. Staff is very friendly and respect your choices. I will 100% come here again. Best food in the world. Gordon Ramsay got some competition. Phil Johanson is 100% lying, these mushrooms werent covered in breadcrumbs.

First and foremost, the service we received was abysmal. The woman behind the counter was not only rude but also exhibited a complete lack of customer service skills. This behavior made our visit anything but enjoyable. To make matters worse, our orders were consistently incorrect. We received Yogoos that we did not order, and when we attempted to bring this to the attention of your staff, we were met with refusal to acknowledge their mistakes. It is unacceptable to serve customers the wrong items and then not take responsibility for the errors. My child doesn’t even like Kit Kat and had ordered Oreo, when we questioned this your staff member shouted “that we had ordered Kit Kat,” and shrugged her shoulders. Furthermore, I was astounded by the complete lack of child-friendliness. Families should be made to feel welcome, and this was not our experience. This is an important aspect of a family-oriented business that should not be overlooked. What was particularly shocking was when we dared to provide feedback on the subpar service we received. Instead of accepting constructive criticism, the staff member argued back, stating that we were not welcome and shouldn't return, and that she had been in a good mood before we came over. This level of unprofessionalism is not something we expected from Yogoo Guildford. I hope you take this complaint seriously and consider it an opportunity to improve your service and customer experience. Our visit to Yogoo Guildford was nothing short of a disappointment, and I hope you can rectify this situation to ensure that other customers do not have to endure a similar experience.