Pollards Inn in Cheshire West and Chester

Samantha is a credit to the business -very accommodating, friendly and her attention is excellent. Pleasant staff & excellent food & service . Would definitely recommend the Pollards Inn 👍

I am not one to make reviews normally but I can’t not with this one. I can’t comment on the rooms as I only dined here and I have to say it was the worst experience I’ve ever had when dining out. When you walk in the staff do not welcome you and stand in a group at the end of the bar the whole time looking people up and down when they walk in. The chef spends more time standing round the bar than he does in the kitchen. We went and sat down at our table and the first thing that struck me was the paper menus stuck together with stables with food marks all over them, then you go to pick them up and you can’t because they’re stuck to the tables. The tables were that sticky that my sleeves were sticking to it if I rested my arms on it and the napkins were also stuck down. We ordered from the specials menu were they offer 3 courses for £16.50 which from the outlook seems like a really good deal… until you taste the food. We ordered fish cakes at first but were then told they had none left which is understandable at times, we know things can run out. So instead we ordered the soup, which was fresh out of the microwave causing the people who ate it to burn their lips/mouths to the point of blistering on one of their lips. We also ordered a prawn cocktail, I ate one mouthful and had to stop with the over powering fishy smell and taste, they tasted off. Next we got curry and the cod, the cod was okay. The curry tasted like it was from a jar with awful shop bought naan breads, the chicken was like rubber because of how over cooked it was, again only ate a few mouthfuls and had to stop. It didn’t get any better with the puddings.. Belgium waffle was straight out of a packet and the sticky toffee pudding was so dry with the tiniest bit of custard. On top of all of this the service was awful and had the audacity to put a 10% service charge on the bill. Yes we told them when we were there, this is just to warn others to not waste your time or money.

Lovely morning hosting my daughters babyshower. Great venue, food and staff x

Won’t be going back! Strange rules around eating birthday cake, that didn’t go down too well. No eating birthday cake in here after your meal. Yep, that’s right 9 people went here for a birthday meal. We spent a fair amount of money on meals and some starters. After the mea, the staff were kind enough to bring the cake out and we sang happy birthday. But they told us we could not cut it the cake or eat it. It had to go back in the box! They would not bring plates or cutlery. I don’t understand, it must be a management decision. I’d understand maybe if we had shared a bowl of chips and not spent much, but we had spent a lot of money. They did say we could eat it in the car park! Not sure how we would cut and eat it in the car park on a mid-September evening. The food was alright. Maybe not worth the £18-20 per meal. One our out party got the fish and didn’t enjoy it. The rest were ok. Lastly, we had a few children who completed the colouring competition on the kids menu. When I handed them in, the staff said “Have they put their emails on them?”. “No, they are only 5 years of age”. Turns out that they draw the winner at the end of the month for the grand prize of a £2.50 kids ice cream. I bought the ice cream instead and asked if they could bring it over and present it to one of the children. They said they could not do this either, as it wouldn’t be fair on the other 2 kids. The rules were all a bit strange and I won’t be eating there again. As a positive, beer garden is lovely and it is a wonderfully location.

Nice table in conservatory Sunday lunch was good & plentiful Would not hesitate to go back

Excellent, attentive staff. Beautiful food and a great quality pint. There is a great adventure playground for the kids. Always a joy to visit Pollards.

A pub with a lovely ambiance and a great menu. The food was good but not cheap. The service was a little slow but they were very busy. We would cone again but at a quiter time.

We booked this inn to facilitate a visit to Cheshire Oaks and it did the job brilliantly. The Inn is in the tiny village of Willaston and, on a warm and sunny afternoon, we saw it at its best. There are only four guest rooms at this Inn and ours was perfectly comfortable and had everything that we needed. The bed was extremely comfortable and the darkness and quiet allowed us a good night's sleep. It's an inn rather than a mega-chain budget hotel so everything is a bit 'quaint' but, as a place to stay, it does the job admirably. I have some mobility problems so, for me, the only drawback was that I had to lug a case up a very steep and narrow staircase to get to our room, but I've stayed at inns before and so expected that. The Inn itself is lovely and everything that a country inn should be. The beer garden is spectacularly lovely and, as we arrived mid-afternoon on the only warm and sunny day this summer (it seems), sitting out there and enjoying a leisurely drink was bliss. The staff were all lovely and treated us well. On weekdays, there is only a continental breakfast available but we also had toast too and it was fine for us. We ate in the restaurant in the evening; a mixed event as my wife declared her fish and chips to be among the best ever while my Rogan Josh curry was awful. I like staying in country inns as they offer more 'interest' than a budget hotel and the Pollards Inn certainly didn't disappoint. At £85.60 per night, I consider this to be excellent value. We loved Cheshire Oaks and are certain to visit again and I wouldn't hesitate to stay at the Pollards Inn then too.

As always a lovely meal with excellent attentive staff nothing was too much trouble and I didn’t choose exactly from the menu and made adaptations and that was no problem they were more than happy to help, I would definitely recommend x

Having read the reviews, we were looking forward to staying here,we were really disappointed. The rooms had no air conditioning or fans, leaving the window open subjected you to a lot of noise from the beer garden outside. The room itself was quite tired and there was a considerable amount of black mould in the bathroom. Two days running there was no hot water.Breakfast was served in the conservatory,there was very limited choice and the tables were very sticky. We very left feeling very saddened as we had high hopes and expectations from other reviews

Me and my Husband got married on Friday and had our reception here! Was absolutely wonderful they sorted everything for us we didn't have to worry about a thing! It was so easy and stress free, we had a beautiful day. The staff are absolutely unreal they are all so friendly and lovely and we both appreciate every single member of staff for making our day special. I wanted to say thank you to Cara who organised our day and the bar staff Izzy who was on hand on the night of the wedding and was so lovely and such a gem would absolutely recommend having your day at Pollards.

Ordered 3 main meals Fish and Chips. Fish no problem but the chips were either freezer burnt or over microwaved to warm up as they were tough??? Vegan Pizza returned to heat up again as the dough base was soggy/undercooked. This they replace entirely. I pointed out the chips( which I’d left) were tough freezer burnt or over microwaved. To which I got an “Oh sorry” We were offered 1 free dessert for the Pizza but we declined.

Allow dogs and grandchildren! What more could you want! Play area outside for nice days too

Had dinner absolutely awful would never recommend this establishment

Lovely little tucked away pub, great food, attentive staff, good beers. What more can you ask for?!

The food was great and the atmosphere was also the best

Beautiful pub and location. Sunday beef roast was ok, but the stuffing and pigs in blankets sides were disappointing. Confusion over gluten free options, cleared up by a more experienced waitress (thank you) and they had options for desert that were GF too, although the menu didn’t indicate they were. Annoying bell went off repeatedly which must be to summon the waitresses, but that’s probably were we sat and my biggest frustration was the wine, which was 25 quid for something I could have got from the supermarket for 7. Would go back for a drink, but not so sure we would revisit for food. Pleasant staff.

When we walked into the bar area, we were met by staff staggering two birthday cake reveals, nicely timed so that each cake entrance had the desired effect for both separate parties. This was achieved by the very attentive staff. The service we had from the staff carried on throughout the night for us personally. We'd booked a table in the private room as there were 10 gents for dinner. The room is very comfortable, well decorated and has a very intimate vibe and is great for special occasions. We had pre ordered our meals to support the kitchen staff and it all came out promptly and was delicious. I had fishcakes to start, and Kiev for main, which came with Chips and side salad; very nice. Staff were lovely, and very attentive, really enjoyable night, in great surroundings. If you've never been to Pollards, check out the website for special events especially beer festivals, live bands and the garden, which is gorgeous. Children's play area being very close to the Wirral Way, lovely stop of after a walk, and dog friendly.

Had a great evening last night the private room worked really well for our group of 12 the staff were very attentive and the food was good

Lovely fresh food, great service, friendly staff and a brilliant outdoor area for the kids. Even better in the summer holidays that kids eat for a £1 with every adult meal purchased. Will be back soon! 👍

Warm welcome from an older lady, then served by a young gent and lady with red hair. Very lovely to our children who are into everything.it Added bonus is it has a play area. We will visit again soon great to hear they do extra things for the family throughout the year too.

Had a very promising experience ruined by the blonde bar lady with glasses, she made me feel very uncomfortable and rushed to get me out because I was there by myself, food good, experience and comfortability terrible

Visited the restaurant for a family meal and cannot complain about anuthing

The overall experience exceeded my expectations to be honest, it was such a great decision to pick this place.

Our table was dirty before we sat down, menus sticking to the table, also seats dirty, food overpriced for what you get, desserts extortionate prices for shop bought rubbish, will not be back.

Went Tuesday afternoon. Waited a long time for food and when it came they brought the mains before the starters????? Vegan and vegetarian options pathetic. Also has the management tried getting a wheelchair into the toilet, can't be done. Nice place but food and access big problem. Won't be returning.

Very nice older world pub hidden away in a nice village. Food and service were both excellent and well worth the money. This was my first visit but definitely not my last.

Beautiful place excellent service

Food was nice but overpriced and the service wasn't the best. The playground could use some maintenance as its very tired.

Enjoyed pleasant afternoon with family. Booked outside table in advance. Sheltered garden in sunny position. Excellent table service. Decent choice of lager and real ale. As the driver I enjoyed 0% Guinness. Great play area for the kids and large field and to run around, play sports. Very tasty Spanish pizzas and battered fish and chips were enjoyed by the adults, chicken goujons and chips for the kids.

Enjoyed pleasant afternoon with family. Booked outside table in advance. Sheltered garden in sunny position. Excellent table service. Decent choice of lager and real ale. As the driver I enjoyed 0% Guinness. Great play area for the kids and large field and to run around, play sports. Very tasty Spanish pizzas and battered fish and chips were enjoyed by the adults, chicken goujons and chips for the kids.

Popped in to try out coffee on a Saturday am. Lovely morning. Could see residents enjoying a lovely breakfast whilst groups from village meeting for a coffee/latte. Friendly service and clean..outside are being litter-picked. Have visited a few times over years..very pleasant still .Good parking too👏👏

Fab food, server was new and still learning the ropes. Pud could be larger for the price but still lovely

We stayed here for two nights. The room was comfortable and very nice. The continental breakfast was tasty and a good start to the day. We ate here both nights and had very good meals. The curry was delicious and the onion bhajis were exceptional. The pizza the next night was excellent. My wife tells me the Pavlova and cheesecake were both very good. The staff were very helpful too.

Excellent food and service. We had one issue and the manager rectified it immediately. We will definitely return

When walking up the Wirral way towards Neston from Hooton this place is the nearest pub at lunchtime. The original building must be a few centuries old, but from the sign it says opened in 1983. It's well hidden off the main road through Willaston. If you're coming by car there's quite a big carpark. You have the option of eating inside or outside, but the conservatory is the best place for me. I tried out the chicken and chorizo Linguine for lunch and it was very enjoyable, would recommend it. Service was good and fairly quick. They have a reasonable range of beers and ales. The beer garden is nice place to spend an afternoon and has its own bar in the Summer.

Not stayed here but visit the beer garden a few times a year. Great for the kids on a sunny day with a play area and large garden to play in.

We picked Pollards Inn for my mums 70th Birthday Meal for 24 people. From the moment we arrived the service we received from every member of staff was exceptional. The food was absolutely beautiful and to be able to serve us all at the same time was quite a task. Overall my mum and our family had a lovely time and will be sure to visit again soon! Thankyou

Just had coffee in the morning, but very friendly staff and great service

Had Sunday dinner at Pollard's, what a gem. Relaxed atmosphere, great service and excellent food, will be going back very soon

Had a great meal here.Husband had Welsh mussels and Bara brith.They have themed weeks.Quiet on a weekday.Good for young kids as there is a playground.Events on in Bank holidays with live music so parking may be a problem.

Nice place for hangout, had tasty food

First class food. However, we stayed there too, and you have to like dogs. At 05.30 we were woken by someone taking their dog out for a walk, and the dog was allowed to run up and down the landing. This happened again at 06.30 (possibly on their return?) After the 3rd time at 07.15, we gave up on sleep. Dogs shouldn't be allowed free-range of the landing so early in the morning. The dog owners need to show respect for others.

The best sunday lunch i have had in years! Brilliant choice on the menu, the staff were fantastic and my 18 month daughter loved the play area!

Service ok . Food nice . No atmosphere. Staff miserable until a Auburn hairec staff member appeared.

Whilst visiting the area on holiday we discovered this really great country pub. Friendly, warm welcome on arrival and pleasant staff. Food was very good and great portion sizes. Dog friendly, which was a bonus as well.

Excellent food and presentation, great cask ale and friendly helpful service. First time there whilst walking in the area but will return.

We had a family meal for 16 people on Saturday night, and it was wonderful! The food was great, the staff were kind, accommodating and super friendly and the place had a great atmosphere! Nothing was too much trouble. Thank you to Samantha and all her team! We also had two rooms booked for the night - spacious, clean and comfortable with a fab breakfast! We will definitely stay again.

Popped in for a drink. This used to be a half-decent pub when it was my local. Today, I stood at the bar for 10 minutes while the staff ignored me to serve drinks at waited tables. Might as well just call it a restaurant and have done with it, because as a pub it's hopeless. Never did get served. I popped out again and won't bother coming back.

Capable of serving beautifully cooked food. Have had some lovely meals here. Far better than most other nearby options. Better value and quality than chimneys, on a par with woodcote I would say. Worth booking as often full

First visit,wont be the last. This is a very well kept place and we were well treated by friendly staff. The food was excellent and was probably the best pub Sunday Roast we have had for a very long while. P.S. The real ale was very good too.

Exerlent food. Nothing too much trouble for staff. Would highly recommend

Food is good. Stuff is just lovely. Highly recommended

Lovely traditional Christmas lunch with all the trimmings. Good service from attentive staff.

The owner is just beautiful inside and out! Much love to Cara and the team! Xx

How does this place remain a going concern? Been going to the Boxing day Morris dancing on the green for over 20 years and there would always be a welcome for the participants back at the Pollards with food, good beers and a full house....until recently. The last 5 years have been an utter shambles. So much so that people just go home after the Morris because there is no incentive to go to the pub. This year sums it up perfectly. There was the usual queue at the bar but rather than being prepared for this, and have staff work efficiently, the service was slow, the choice of real ale poor and the hot drinks stopped serving after 10 minutes of being there!!!!! I saw people just go home rather than wait any longer in an increasingly frustrating queue. This was the final straw for the last few of us who did go to the pub after the show. We won't be bothering again.

Excellent food and service, Highly recommended for a quality tasty meal. 5 star pub. Thanks for an excellent evening.

Hot cup of tea, as it was freezing outside, great atmosphere and lovely customer service. Warm and friendly

The special offer during November 2 courses £13.50 seemed too good to be true and it was! Pollards looks so appealing, the staff were polite but incredibly slow considering few customers in conservatory, there was no heating on & felt cold, was told other customers were too hot!! Not all options available on menu. It was all served on small plates, unappetising just hope the full menu is an improvement on the special deal !

We stayed here whilst our family pet was being treated at the local veterinary hospital! Excellent accommodation home from home nothing was too much trouble. We also had to extend our stay at short notice due to the appalling weather conditions and our dog needing to rest! We felt that the staff pulled out all the stops to ensure we were not left to travel in the severe weather!! Gluten free options were no issue the staff and chef made it possible for my husband to enjoy food without no fuss!! Thank you to everyone at Pollards inn for your true kindness!!

We had our wedding at Pollards on Saturday. From the very beginning the venue, accommodation, food, service was all faultless. Nothing was too much trouble. Cara and her team went above and beyond to make our day extra special. The accommodation was lovely, very comfortable. Best day ever, we couldn't have wished for better.

Had a lovely weekend at Pollards Inn - staff were very helpful and welcoming - service was very good - evening meal on Friday was excellent (steak & ale pie and beetroot wellington) as was breakfast both mornings

Well overated, small roast dinner, we had a roast and a drink each and shared a cake. £53! Expensive for sunny dinner! Cake wasnt fresh either. They also add 10% tip automatically, hate places that do that!

50th birthday celebration, took a cake which they are happy to bring out, happy to sing “happy birthday “ but we were not allowed to eat it!!!!! Told even if you have a wedding there and provide your own cake, You CANNOT eat it???? This I was told is in case of allergies? The cake was boxed from M&S? This is after one guest asked what was in the sauce with the lamb, not told and when meal arrived and asked again it contained nuts??? Makes the cake ban rather ridiculous!! We won’t return, there are lots of great restaurants on the Wirral to choose from and who would want a cake ban at their wedding?

What a lovely Saturday we had. I loved the outside area for kids, food was delicius and lovely staff. We were about 20 people, got a great table, was a hot day but there was plenty of windows to joy the view and keep the inside airy. Just found the pint too expensive though.

Excellent food and great friendly service. Great place to go with kids too. The only down side is that the prices are comparable to town

We attended the Pollards Inn for a family meal. The service was very speedy and precise everyone’s food was on time and delicious! A shout out to Molly and Morgan for the wonderful service, would definitely recommend coming here again!

This Hotel/pub is absolutely fantastic . Staff are not just professional but just so friendly and helpful . Stayed the night and had dinner . Rooms are lovely , bed is just so comfy . Dinner had lamb rump was cooked perfectly. I will no doubt stay again soon and if you are looking to stay locally suggest you stay at Pollards Inn . Sam Manager always just so helpful nothing to much trouble , really leads team by example .

Absolutely lovely day! Sat outside .. perfect ambience.. service was great.. pizza 🙌 Great atmosphere and ALL staff prompt with service .. young staff too really working hard

Pollards Inn was the perfect place to hold our Anniversary meal with family and friends, great communication to cater for out meal, attention to detail meant we didn't have to worry about it at all. The afternoon flowed beautifully all our guests enjoyed their afternoon/eve, with Sam and her team looking after us all, nothing was any trouble, the kiddies enjoyed the park and the open space , playing in a safe space where we had view of them all from the beautiful garden. The Food... this was fab ! starters-, mains, desserts, great quality and it was amazing, thankyou chef & team there was 35 of us everything came out hot and each table served with meals and seperate dishes of veg (even more if we needed it) All of our guests commented how lovely the food was, so that speaks for itself, We had such a wonderful afternoon and the memories will be so special. Wish we could do it all again . Thanks team pollards you were amazing, Can't wait to book on any events coming up . Thanks again Karen & Ian

Not visited for a few years and will be a few more now until we try again. Visited for a family meal with kids, they have a lovely kids play area and we happily settled down in the lovey beer garden to wait for our food. It was a quiet night and we waited ages for 2 kids meals (which they enjoyed) and 2 burgers which were £16 each, one was alright (but not £16 worth) but the other was dry and overcooked. We would have complained but bar was rammed and we just left feeling a bit deflated and naffed off. It was 6:30pm and there was a shattered wine glass on the raised kerb next to where we parked and didn’t notice it until one of the kids nearly ran through it getting into the car.

The food was disappointing. Setting in the village was really nice with plenty of inside and outside seating. We chose to go here because the menu looked good with plenty of vegetarian and vegan options The service was OK and the beer was very good but when the food came out it wasn't as good as we hoped. I think the chips were frozen. Nice place for a drink, but if you want to eat go somewhere else.

The food has gone so bad here, on sight both meals look beautiful, but as soon as you start eating you understand why there is noise of the place going down hill, I had beef and black bean with noodles, the noodles were under cooked and the beef was sooooo chewy my jaw is aching from it, and my daughter had fish and chips, which might as well just been batter, it was awful, safe to say we won’t return for food, I’m not big on reviews as they can be false after just one visit, but this is the third time in a row the food has been nowhere near the standard it should be especially for the price they charge. If they can’t even cook noodles I dread to think what the other meals are like.

We only live a mile away but hadn’t been despite eating out every Saturday Gave it a try and got a table straight away. It was very quiet for a Saturday night Service from the young female waiter was fantastic The table we were sat...

Lovely rooms, very dog welcoming (although I didn't bring my dog as on a work trip). Rooms were well equipped, comfortable and good value. Excellent service from the staff, very attentive. Food very disappointing though so went elsewhere local for the second night.

Stayed here for one night. Charming little pub in a lovely village. Really nice pub garden and dog friendly. The room was clean and the bed was comfy. We had dinner and breakfast here which was really nice. Good relaxed atmosphere and staff were friendly.

A lovely, friendly welcome even though they were very busy. My characterful room was tastefully decorated with a superking sized and very comfortable bed. Breakfast was a little strange as there didn't seem to be a menu - I was asked what I'd like to...

What a lovely country Inn. My daughter and I stayed for 2 nights over Easter in very clean, comfortable rooms. Fantastic breakfast and Sam and her team could not have been more helpful. We look forward to our next visit and can thoroughly recommend !

Really poor meal chef put the same sauce on my main meal as my starter very salty and very disappointed

We went for Mothers Day. There is a particular room we like . Sam said she couldnt guarantee but would try her best. Sam gave us a lovely round table for the 10 of us in our favourite room. The food was superb ( as...

Went with a large group of friends for a races day event with food and drinks. The staff were great and very attentive, bringing drinks to our tables etc. Nice friendly atmosphere, lovely setting and smashing day overall.

We had a great day at our annual Cheltenham Festival bash at Pollards. Spent the day eating a lovely 2 course lunch watching the racing. Food was lovely. Then, when I'd lost all my money, we were treated to a great afternoon tea. Sandwiches were...

Attended an arranged family gathering of 36 plus toddler. All prior agreed a buffet style meal to allow everyone to socialise and eat at their leisure. The Hotel was very accommodating by offering 2 buffet options , normally 1. They also accommodated for a number...

Stayed here for one night as working in the area. Staff friendly good food and accommodating with check in times. Would recommend although on my visit the bar area was a little louder than I expected many families and there dogs. Would definitely stay again...

After a dog walk we decided to try and get some Sunday dinner. There was a big group of us plus dogs and didn’t think we would have much luck but we’re accommodated quickly after a drink while tables moved to fit us in. Food...

Atrocious service and food served to 30+ people for a planned family get-together on Saturday 11th March 2023. No organisation with regards waiter service a case of first come first served, some people had eaten, or simply left their food, before others had food offered...

We had booked Pollards for a family gathering of 36. Nothing was too much trouble and the staff went above and beyond to ensure everything was a success. Huge thanks to Samantha for her attention to detail and ensuring everything ran smoothly on the day....

We nipped into the Pollards for a quick bite to eat for lunch. The menu was quite extensive, and the staff were very welcoming. We had the soup, which was very nice. The table next to us had the steak sandwich, which looked amazing. A...

After leaving a previous bad review we were invited back today for Sunday lunch. Everything was amazing ( the lamb shank and hand battered cod ) and I am very happy indeed that we went. Everything was perfect and hot and I would certainly go...

Beautifully kept hotel with a family-oriented feel and a lovely team of staff who are happy to go above and beyond with any requests. The rooms are clean and cosy with dog-friendly rooms available. Pooches made to feel very welcome also! The food in the...

Visited here for the first time in about 6/7 years, and was left disappointed. The food was average, no steaks on the menu, replaced by burgers….like a chain restaurant. Had the apple pie for dessert, and this was microwaved, so pastry was soggy, and given...

If you’re after a traditional pub setting, this is the place to go. Always a good selection of local ales

Popped in for a quick family lunch on a Friday. Was quiet when we arrived but was soon quite busy. Service excellent - friendly and efficient. For lunch we had Sausage & Mash, Steak ciabatta with chips and the smaller portion of fish and chips....

Went to Pollards today for Sunday Lunch. Really lovely food great service and very good value for money. We will be back.

From the moment we sat down we were treated to fantastic service, and lovely food and drink. Great afternoon was had by all of us.

We held a lunchtime event for 45 people. It was excellent, the food good and the staff very helpful. We plan to repeat again next year

Overcooked Yorkshire Pudding and Roast Parsnip ( nearly burnt ) and half cooked boiled potatoes ! Not what you expect in a place like this or for this price either, you get better in a cheap carvery establishment at half the price. We all had...

My dad and I visited Pollards for Christmas dinner. We have eaten out several times on Christmas Day and this meal was by far the best. From starter to dessert the food was delicious and great portions - we left very happy and full! The...

We called into the pub on spec. Luckily there was a free table and my daughter and I enjoyed a lovely meal. All well cooked and an interesting menu. Service was excellent. I will definitely return.

My wife and brother-in-law wanted to hold a small intimate celebration of their mother's 90th birthday and The Pollards Inn seemed to be the perfect location being not to far their mother to travel. We discussed our requirements with Samantha, the Events Manager who provided...