Crown Carvery The Old Quay in Cheshire West and Chester

Went for a stroll on the front after hard day at work sat watching the world go by with a pizza and a nice cold beer the pizza was beautiful

Just in the area for a night called here for food with great service and good food. Yes, we will be back. It is immaculately clean.

If I had of used the bathroom before ordering / eating food I would never had stayed. There was no toilet paper in the Ladies and there was poo trod in on the floor and smeared up the walls.... The starters were fine . I was over charged and they said it was correct My bill should have been £39.52 with that days offers and I was Charged £41.90. We both ordered burgers (which was the offer of the day) at £8.99 each including fries, we were offered fries or potato tots so we chose one of each. We were not told that we would be charged extra for these , which we were. the cheese burger smelt so bad that it wasnt eaten at all and was brought away to hand to environmental health, it was obviously off before cooking. the chicken burger was so badly burnt that you couldnt even cut it with a knife. the soft chicken in the middle was tried but I have ended up with food poisoning. The staff were not very friendly as if we were putting them by being there. A staff meeting was going on but nobody would leave the staff meeting to come and serve people who were waiting to order either food or drinks. On arrival we looked for a table that was clean/ clear of dirty crockery , cutlery and childrens drawings. We were 20 minutes into our food when a staff member started to clear the tables around us and she was still doing it when we left an hour or so later. This was not because they were busy as there was only one other group of customers eating it was just that nobody could be bothered to do the job that they were being paid for.Give this place a miss for your health

Been coming here since I was a kid don't come here as often anymore thought it would be a nice treat and took my mum, partner and daughter out trip down memory lane well, absolutely disappointing we ordered at 6:55pm the girl who served us was lovely and customer service was great we sat down andenamd my mum were going to wait until my partner and daughter's food came out but my partner said go get yours ours will be out when you get back so we went and gout the carvery the gentleman was lovely he chatted to us again great customer service made us laugh the carvery was lovely it got to 7:20pm and we were starting to wonder where the other 2meals where so a lady in blue shirt walked past I politely said to her 'excuse me so sorry to bother you just wondering where there meals are?' she looked miserable and said 'ill go check' came back very rudely and unapologetic said 'there sorting it' we were mortified no niceness no 'oh im so sorry something went wrong I'll get that sorted quickly for you' nothing like that as thats what i would of been like as i to work in a pub and I'd be so apologetic and empathetic towards the customer, she walked away and my mum was speaking to me and the woman turned around and said something to us with a snotty look on her face and walled off we couldn't hear what she said because my 3year old daughter was screaming due to the fact she was hungry and getting tired. It got to 8:05pm and my partner got fed up of waiting me my daughter was falling asleep and hungry so we got up and oue food was only just getting delivered to us I admit I wasn't very happy and I was upset because I've always had a nice time here and yes we could of just cooked at home but we just wanted a nice meal out and treat my mum since she lost her husband so we were quite vulnerable as it was the lad who gave us a refund again customer service was great he was polite and apologetic it's just a shame that the woman who we chased up the meals let it down felt humiliated and the chef person who was arguing with me annoyed us. It's a real shame how one person can wreck your experience yes we got a refund but that's not the point it wasn't handled very well and she needs retraining shocking.

A lovely breakfast and a really warm welcome from Mandy! I had my niece and nephew with me who had a lovely time. Thank you Emma :)

Stop off for snacks and drinks after a local walk. Fantastic,friendly welcome from John. Pint of IPA delicious alongside lovely piping hot food. Will definitely be back soon for a full meal.

My friend has special dietary restrictions. The staff were extremely helpful and had info on all their dishes to ensure she could enjoy a delicious meal without feeling left out. The restaurant has some great VE options such as vegan custard and a vegan gravy. The manager brought them over in a separate jug which was very helpful.

Very welcoming Great atmosphere Bar staff and manager very friendly Carvery I had was fresh meat and veg Not overpriced Would definitely recommend

Had many mixed experiences in the past here but recently it's been great. Went yesterday (19th Feb and 4:50) and it was lovely. Carvery was really nice, everything was hot and tasty. Service was excellent, the 2 gentleman that were on were very pleasant and really helpful. Not too busy but ticking along nicely. Didn't get any names but the young guy who was bribing the food out and taking plates, as well as serving, setting tables etc didn't stop the whole time we were there and still kept a really positive attitude and genuinely nice when we spoke to him. Not taking away from the lithe workers but he just stood out a little more. Can't wait for a return visit

Seth was very accommodating, and the calzones were very nice, made with fresh carvery meat! We were served promptly, the music was also at a good volume to encourage conversation with others!

Service was amazing, great food and welcoming environment. Food came very quickly.

Seth was very accommodating, and the calzones were very nice, made with fresh carvery meat!

Nice 2 course reasonably priced set meal with lots of additional choices on the menu in an attractive setting. Clean bright open premesis, also staff helpful and kind- they understood about our lack of tech savviness- this is why we are reviewing the restaurant this way and not with QR codes!

Lovely food, nice atmosphere. Food was hot and fresh and delicious and yummy. Our server seth was very polite and we were served quickly

First time here in years. The food was good. Service polite

13 of us went for Sunday lunch for a birthday having been there many times. unfortunately the quality of food was very disappointing. We all had the carvery,the food was not hot and there was not a lot of vegetables out. The beef was very poor.more fat than meat .there was 2 vegetarians in are party so where very limited to what they had. Some of us had desert one of our party had to wait for more than 30 minutes by that time everyone had finished.Having picked where to eat ,I felt embarrassed that I had chosen your restaurant/pub

The service was excellent, the food was absolutely amazing. The staff were so helpful and kind and very friendly. Especially Mandy who helped us with one part of the order, she was very friendly and helpful. First class

Once again, amazing food and very polite staff. Was a great experience

Absolutely outstanding experience tonight at the old quay. All the food was amazing & the service was impeccable

Lovely food and the staff are fabulous. JP was lovely as always

Very impressive!! Great atmosphere , staff are very pleasant, the food is very good I can not fault ….would definitely recommend *****

Came in on a whim as I was passing through. Was greeted by Jp who was absolutely amazing through our whole dining experience. The carvery was hot and tasty one of the best I’ve had. Will definitely come again next time I’m passing through

Great pub with amazing food. Would highly recommend. Lovely staff especially Terri who couldn't do enough for us

Amazing experience for my friends birthday. Very well looked after especially the lovely manager who is an absolute credit. Highly recommend.

My partner and 1 took our grandchildren for a carvery the food was amazing cooked to perfection and plenty of choice the restaurant was very clean and the staff went above and beyond to make our day perfect would definitely recommend visiting and will be taking the kids back next week while they are on holiday from school well done to all the staff and thank you for a enjoyable visit xx

Very friendly staff and a lovely family atmosphere

Carvery was lovely & fresh. JP was so friendly, can’t wait to come back!

My halloumi fries and tempura prawns were lovely. The service from JP and the staff at Old Quay was the best from any stonehouse I’ve been to. Great from start to finish

Great food and staff are so friendly. Great Sunday roast

Brilliant food and service was lovely

Haven't been here for years. Remembering it as a busy popular place to go for a carvery. When we walked in we were shown to a table sandwiched between two other full tables. The pub itself was very quiet anyone walking in was sandwiched together which I thought was odd. Service was very slow to start with. To get our starters I was beginning to think they were still trying to catch the chicken. After that food was flowing. Initially was going for a roast but after seeing all the food sitting there it looked really dry and we only saw 1 person go for the carvery the entire time we were there. We opted for burgers and they were nice. Chocolate fudge cake amazing! Shame to see it so quiet on a Saturday night compared to how I remembered it

Standard carvery, good selection of meats and veggies.

I love this place. The food is great & the service is world class!

Bbq chicken burger was really nice

Omg the staff place and food is beautiful Definitely coming again

I was visiting with family for a pre-birthday breakfast celebration this morning. The food, service and atmosphere was superb! All staff were friendly and accommodating and the food was very hot. We would definitely recommend and will be back!

It was gorgeous the staff are so amazing come and look at the food so nice even got some new claw Machiens so lovely!

Lovely food, plenty of seating. Great for kids and the service from Mandy and Aaron was exceptional.

Very good service, an excellent Sunday roast and beer in a very nice pub.

Took my daughter for a spur of the moment meal on Sunday. There was no problem to fit us in. Staff were amazing, super attentive, polite and funny. The restaurant was spotless, and the toilets very clean and tidy! The food was beautiful, so tasty. I couldn't eat it all and bought some home in a take away bag.. Definitely recommend anyone to pop along and try them out

Callum on the carvery is fantastic, delivering good service consistently.

Had a lovely carvery today, food was delicious. Staff very friendly and atmosphere good. Toilets nice and clean and a brilliant location Will return

Always had great experience here. Tuesday 1/2 price Pizzas is favourite night... Carvery Calzone is the best!!!!

Faaod was amazing staff very friendly too

Great food , love the burgers and pizzas especially that they are made fresh

Another lovely visit here. Staff are great

Really enjoyed the food and drinks and staff really pleasant,

Expensive and poor selection, 2 adults and 2 kids with 4 drinks £75. Meat was dry not much served alsl no many vegetables to choose from. Wasn't clear how the carvery worked and wasn't clear where to find the gravy and sauces. Overall terrible. I'll stick to Toby carvery.

Everything was great and wonderful service

Absolutely shocking my food was really dry found a hair in my food and there was not many options

After a bit of a rocky Christmas day meal, we were invited back as a family to have a meal on the house! It was bloody lovely!! Starters mains and pudding all spot on and served super quickly! Mandy, Aaron and George are just super lovely, friendly and chatty and kept checking everything was okay and we really appreciate that level of service! Thanks guys we really appreciate you doing this for us tonight!

Always an amazing breakfast here I go early when it’s a bit quiet Aron and Mandy where fantastic

Visited with my family on a very quiet Wednesday afternoon, no more than 4 tables were occupied so very few diners. We ordered and paid for our order at the bar then waited and waited and waited, my partner was eventually served his meal, still waiting for our drinks ( 3 x orange juices). It took then over half an hour to get our drinks and this was after us asking for them again. Had our main course. We then waited and waited for our desserts and had to ask for them too. Shockingly bad service considering the place was fairly empty, which is a shame, as the food was OK.

Come here every 4weeks on payday! We love it here JP and his team are lovely! JP even said he had a temptation to squirt mayo at me as he was bringing it over but decided against it! JP has a lovely personality and we will be back like normal!

Carvery was very good, highly recommended, car parking good and tables well placed.

Had lovely carvery at old quay today thank you very much appreciated service and staff excellent recomend .

Great meals had once again and booked my granddaughter in for the party

Food was good quality and excellent value. Staff really friendly and helpful, especially regarding my Wheat Allergy. Thanks!

Amazing service, staff are great especially Cal and Owen. Carvery let's you go up for more veg

We absolutely love it here, food is beautiful and the staff are fantastic. Mandy was amazing xxx

Absolutely gorgeous food. Carvery was outstanding. Great friendly staff. Mandy the waitress was great with us, so helpful.

The Landlady and her staff made our party feel so warmly welcome for our Saturday Lunch. The food, Carvery, Fish and Chips, Pie and Mash and Chicken Nuggets and Chips were perfectly cooked, nice and hot and tasty. We will definitely return and recommend ❤️

Lovely polite staff who couldn't do enough for you. Restaurant clean and tidy, Nice place for breakfast, bacon a little tough but apart from that it was spot on 👍

Carvery beef was lovely as usual. I'm coeliac and I know I can always get a decent meal at the Old Quay. Staff were lovely as usual. By the way, your breakfasts are bonza too.

The carvery was delicious and the service was first class - many thanks.

Dry food, tasteless, lumpy gravy, no beef, burnt pigs in blankets, not much to choose from, no atmosphere (could have at least played Christmas music since it was a Christmas menu) we came back becauae last year we were happy with the Christmas menu. No effort whatsoever. God knows what's happened this year because it was a massive let down. We paid £60 for the pleasure of a disappointing Christmas dinner.

Lovely friendly Staff especially John who made us feel very welcome. Carvery nice for the vegetarian option. Thank you 😊 A *****

Understaffed and this affected the quality of the food and service.

Had a brilliant Christmas here! The food and the service was excellent and the view from this pub is amazing. Will definitely be coming again.. well done to all the staff

Visited here for our Christmas Dinner and what an amazing experience it was, the food was amazing, the atmosphere was amazing, staff was really polite and helpful. I will definitely be back in the future! Thankyou

Me and my family had drinks for the evening. Staff are lovely , friendly and helpful. Food and drink is reasonable prices , I’ve had several meals in the past and I’ve always enjoyed.

Christmas Day , so busy staff run off there feet ...Amazing place , amazing staff ... Will definitely go again ... Thankyou so much for making the day special .

Me and my family had Christmas dinner today 25th December 24, this was the first time we have done this, period. There we're some timing issues both with the starter and the dessert but having said that the food was excellent and we thoroughly enjoyed it, my wife was over the moon when they gave us some small containers to take Christmas dinner home for our three dogs as they would have lost out. I felt sorry for the staff who were doing the best they could and maintained a courteous and professional attitude when some customers got personally abusive to them. Thank you for all your hard work you made our day fantastic and with no dishes to wash, we will certainly come again Merry Christmas to you all.

Just had my Christmas dinner there worst experience ever under staffed worst food to go with it. Went last year brilliant.

Great service and very helpful staff. Food tasty and plentiful. Drinks seemed a little expensive but good deal on food!

Great place, lovely staff, fantastic food

Wonderful place ans happy to return

We booked for a party of 24. We booked 3 courses and drinks. On arrival the staff were very helpful and made sure we were seated quickly. The food order was coth carvery and menu. All the food was prompt and correct. They were quick to clear tables ready for each course. The whole process was efficient.

Came for breakfast with Santa today with my 2 kids It was absolutely brilliant Santa was superb. The kids really enjoyed it

Visited the Breakfast with Santa this morning at the Old Quay Stonehouse Park Gate The whole experience was incredible! Buffet style breakfast so that everyone could chose what they wanted. Plenty to chose from, sausages, bacon, eggs, hashbrowns, beans, even Waffles. All delicious. Staff were amazing and the atmosphere within the restaurant and the views from the windows were amazing. But the thing that made it extra special was the Santa and his interactions. He was amazing! He wasn't just glued to a seat, he walked around, he worked the tables and he interacted with each and every child, many times! He was even there to serve the kids breakfasts!! He was also very funny and knew the right things to say. He even posed for many photos! This really was a great experience!

Went to a santa party with the kids, fantastic

Lovely breakfast 😋 staff very friendly and attentive. Highly recommended. Made all the better with the refurbishment

Fantastic party and Santa visit today for the kids. We stayed for food after as well. We had a brilliant day, Thank you to all involved we will be back soon

Lovely roast at the old quay again, had a problem using discount code manager couldn't do enough.sorted.

Food was good especially the roasted

not many in but full of atmosphere

JP and the team are absolutely amazing. I’m the window cleaner that cleans this pub, I was broken down in the car park after cleaning it after 9am. JP went above and beyond and looked after me with some free food and drinks. I was still stranded at 5pm and JP drove me back to Stockport in rush hour traffic. Would recommend this place if you want a bite to eat or to chill and have a drink with friendly staff that go above and beyond for everyone. Thanks again for today JP you are a legend

2nd visit in 2 weeks. Great discounted menu with different options each day. Tuesday (today) happened to be 50% off Pizzas. The 'Carvery' Calzone made by young Alex (chef) was amazing, filled with a very generous selection of meats from the Carvery. Partner had Hawaian Pizza with stuffed crust. Again, it tasted great. Both were stone baked. Definately worth a visit again.

Great food and great service. Great day out

Food was good , but you had a offer on of £6 a meal i was charged full price and when I queried this I was told you should have used a qr code, We had booked a table for 3 through your app and didn't realise we had to use the code and wasn't asked if we had one , we were then told rather flippantly its to late now bit the offer is on till Friday if you come back , we had travel from uoton to eat and won't be going back thus week seems a shame really that this couldn't have been rectified ,as we wouldn't have traveled in the week for a full price carvery as we have one of those on our doorstep , a Toby , so wasn't very happy

Great place for a carvery .food hot ,as well to book as gets busy.

Lovely staff and great new menu. Carver was friendly and the veg was tasty. Will definitely be back up soon!

Loved it here. Friendly staff. John was particularly helpful, thanks John.

Great food tonight really fresh. Staff very happy and friendly

Fabulous food, friendly staff, great atmosphere. Loved it

Amazing restaurant and incredible food staff are so polite and friendly jay incredible chef really good banta couldnt ask for more

Happy and friendly staff, great food. Thanks you Tilly

Amazing food! Tried the new menu & had hunters Mac and cheese- it was fab! All the team were so lovely & the manageress Terri was brill too! Loved the live music- will be back again soon!

Amazing from start to finish never been before .First visit with daughter it was great 👍 ☺

Staff were very helpful and friendly and great customer services food was spot on Prices were spot on Thank you