GastroRanking-logo
whatsappWhatsapp
phoneCalldesktopWebsite
menuMenu
bookingBooking
2.7

Based on 146 opinions finded in 3 websites

site_photo4

Nº 487 in 521 in Shepway

Nº 10 of 12 Pizza & Pasta in Shepway

CUSTOMERS TALK ABOUT DISHES WITH..garlicpizzacheesechicken

comment_iconOpinions

Pizza was awfully cut, couldn’t take a slice of the pizza without tearing it off. pizza was pretty dry, not that much flavour to be tasted on each slice. the wedges were pretty good, so that carried weight, thus only being a bang average 4/10 rating.

site_logo

Thomas . 2024-09-18

MORE AT Just Eat

Delivery time kept changing, food was cold and dry. Underwhelming and a waste of money. Expensive and won’t be ordering again

site_logo

Hayley . 2024-09-14

MORE AT Just Eat

Garlic tear and share was wet and doughy in the middle - not cooked unable to eat

site_logo

Ines . 2024-09-06

MORE AT Just Eat

£17 for the smallest pizza I have ever seen!! Kids size!! Absolutely Ripoff!! I will never ever order Pizza Hut again

site_logo

Marcin . 2024-08-31

MORE AT Just Eat

Ordered a delivery from here - Pizza Hut is our go to restaurant for delivery. Spoke to Sasha on the phone and she was very cheerful and helpful!

site_logo

Clarissa Pereira . 2024-08-08

MORE AT Google

Had to order agaij as I got a peoppormi pizza instead of a Magarrtia and the garlic bread was stale aswell

site_logo

Jake . 2024-08-03

MORE AT Just Eat

It tastes like frozen pizza 🍕 🤷‍♂️

site_logo

Dmitri Shirobokov . 2024-07-25

MORE AT Google

Delivery driver was rude, made a mistake and tried to get us to take something we hadn’t ordered instead of what we had ordered. Tried to argue his point and then plead because he didn’t want to back to base to get the right order. Very poor quality delivery driver

site_logo

Richard . 2024-07-22

MORE AT Just Eat

sasha was very helpful 😁 good pizzas

site_logo

Ethan McQuade . 2024-06-26

MORE AT Google

Very good service i was very impressed, especially a girl named Sasha. She was so helpful and very polite i love her attitude she is very enthusiastic, the food was amazing too, she helped us choose the right pizzas for our kids and she is the best worker there I absolutely consider this place to everyone! Thank you so much!!

site_logo

Teo Tall . 2024-06-26

MORE AT Google

Pizza is pretty good, love the cheesy bite crust

site_logo

Erin Docherty . 2024-06-16

MORE AT Google

Rubbish. Base was really greasy. Was like eating fried bread but more greasy. Shocking pizza. Avoid.

site_logo

Richard Isted . 2024-06-15

MORE AT Google

Missing order on the receipt and box was already open

site_logo

Jade . 2024-06-07

MORE AT Just Eat

food was delicios but stone cold

site_logo

Liza . 2024-05-29

MORE AT Just Eat

Great pizza and arrived quickly

site_logo

KATE . 2024-04-28

MORE AT Just Eat

Sasha at the Folkestone Pizza Hut is amazing. She went above and beyond with her customer service. Star employee!

site_logo

Carlo Martella . 2024-04-20

MORE AT Google

2 large pizzas takeaway Next t o no cheese worst pizza Iv ever had the crust is one third of the pizza

site_logo

Daniel Kirby . 2024-04-13

MORE AT Google

Sasha at the Folkestone branch was amazing - brilliant customer service, friendly and an asset to the pizza hut brand! Makes coming here a pleasure.

site_logo

Nikita Jewitt . 2024-04-10

MORE AT Google

Sasha was a star employee at the Folkestone branch, greeted us with a smile and her customer service was exceptional, a real asset to the company, keep up the amazing work x

site_logo

Douglas White . 2024-04-10

MORE AT Google

Every time we come to pizza hut have superb service from Sacha. So polite and the pizza she makes is amazing

site_logo

gemma bedden . 2024-04-08

MORE AT Google

Wrong wrong wrong got a meat delivery I’m a vegetarian

site_logo

Paul . 2024-03-15

MORE AT Just Eat

Vegan pizzas are miles better than Domino's

site_logo

Liam Horan . 2024-03-09

MORE AT Google

Fantastic food, fast delivery and good price. Well done to Folkstone Pizza Hut staff

site_logo

chelles trainee nails . 2024-03-08

MORE AT Google

Great take away pizza, good old classic Pizzas! Fresh ingredients and only 10min wait!

site_logo

Marek Szubert . 2024-02-25

MORE AT Google

I prefer this one to the Ashford branch

site_logo

Artie . 2024-02-23

MORE AT Google

awful deliver. almost two hours late. ridiculous.

site_logo

Craig . 2024-02-16

MORE AT Just Eat

The food wasn’t as good and the delivery driver left my food on the floor so the box got wet and I told him drop it off to me but he didn’t so I’m very unhappy and would like a refund

site_logo

Mikail . 2024-02-02

MORE AT Just Eat

Service was good, food was good, overall good.

site_logo

Diego Soto . 2024-01-28

MORE AT Google

one pizza missing from my order and I only order two

site_logo

james . 2024-01-20

MORE AT Just Eat

The staff that work in this Pizza Hut are absulutely thick. Ordered a veggie pizza, took it home opened it and it was a meat one. They then argued on the phone it wasn’t meat, idiots

site_logo

Victoria Roisin . 2023-11-17

MORE AT Google

Waiting for 2 hours so far for one pizza and no one answers the phone

site_logo

Matt Pritchard . 2023-11-12

MORE AT Google

Ever since they started charging a delivery fee they are always late! The foods fine but the late delivery and service when calling up is subpar!

site_logo

Baron VonBacon . 2023-10-28

MORE AT Google

Good hot food delivered promptly. I just wish the service charge was not so inflated for this company. I would order more often if it was the 50p norm.

site_logo

Colin . 2023-10-25

MORE AT Just Eat

When opened all three pizzas had either been dropped or placed on their sides as all of the toppings were on one side of the pizza (have photos). Also the pizzas were not cut, the only seemed to be “scored” making it difficult to separate the slices.

site_logo

Mac . 2023-10-14

MORE AT Just Eat

i ordered a beef sizzler and it came with no beef! both pizzas were stuffed crust when i ordered large pan. Nearly £50 i spent and i am disgusted!

site_logo

Alison . 2023-10-04

MORE AT Just Eat

Order came late the meat was very dry on the pizza. the halloumi Fries tasteless the drink was warm. Compared to eating in at Ashford restaurant this was awful. Dry greasy and bad belly next day

site_logo

Ben Quaife . 2023-10-01

MORE AT Google

One of the worst takeaways in Folkestone, not sure how a big company like Pizza Hut can consistently get it so wrong. Food tastes like cardboard, delivery time is much longer than other takeaways, customer service is appalling and I also don’t get how you can get an order wrong when it’s right in front of you.

site_logo

Josh Donald . 2023-09-29

MORE AT Google

Got the completely wrong order. Didn't enjoy the meal

site_logo

jess . 2023-09-21

MORE AT Just Eat

Delivery was 10/10 but I did order chicken and was given mushrooms. Thankfully I like mushrooms but it wasn’t what I ordered

site_logo

Amy . 2023-09-08

MORE AT Just Eat

Orders my deal via the app. When I turned up the food was under cooked and the menu inside was cheaper than I paid via the app. When we went back to ask about it. We were told that's how it comes and all will be the same. No help at all.

site_logo

Tommy Vega . 2023-09-06

MORE AT Google

Pizza hut, Folkestone, has always been reliable quality. Unfortunately we didn't get any garlic and herb dip supplied with our pepperoni pizza this evening 😞

site_logo

Rob . 2023-09-01

MORE AT Just Eat

After calling the restaurant we learned the food was ready but no one had shown up to deliver it, we’re still waiting for a response from just eat. An update of “delivered” came later from the app but no sign of the food. And requested a refund for the missing meal. Terrible service and customer service.

site_logo

Robert . 2023-09-01

MORE AT Just Eat

Ordered a pizza and they have pretty much put an entire block of cheese on it, absolutely disgusting and not edible

site_logo

Beth . 2023-08-03

MORE AT Just Eat

Placed a delivery over the phone. Paid for it. Told them to take my number to let me know when here. The food never turned up and I had no phone called tried ringing to see where it was and no one was answering.

site_logo

Emilly Hall . 2023-07-28

MORE AT Google

Delivery driver couldn't be bothered to ring my doorbell for starters...then kept ringing my mobile...had very bad attitude and was rude when i asked a question about my order.Don't ever send him again.

site_logo

Steve . 2023-07-28

MORE AT Just Eat

The food arrived cold and overcooked

site_logo

Colleen . 2023-07-22

MORE AT Just Eat

Late, and the driver swore at me when I asked them to leave it at the door.

site_logo

Rose . 2023-07-20

MORE AT Just Eat

I order two cookie doughs with ice cream and received no ice cream ! Really annoying can you ever get anything right

site_logo

Jessica . 2023-07-03

MORE AT Just Eat

Order never turned up and despite ordering through their own app, told me to contact deliveroo as they were using deliveroo to deliver. I went to support and they didn't help either, so I am extremely annoyed at this and how it's NOT been dealt with.

site_logo

Darren Colbourn (TheLynxster) . 2023-06-19

MORE AT Google

Food was delicious, hot and served with a smile

site_logo

Lynne . 2023-05-19

MORE AT Just Eat

Thanks for your general patience with me as I am a disabled customer. From Miss Emma Lucy Jones from Flat C 14c Connaught Road Folkestone Kent CT20 1da.

site_logo

Miss . 2023-04-15

MORE AT Just Eat

Negatives : once upon a time Pizza Hut was epic not anymore , phone line busy or when they pick up they not serious about taking customers orders they tell you to hold the line while they doing other tasks on shop floor not professional at all unlike dominoes. I recommend dominoes pizza services 🍕 all day over Pizza Hut services

site_logo

BTSECURITY Services UK . 2023-03-30

MORE AT Google

I'm still waiting for my Garlic Bread, so if we could make that happen without another refund request, that'd be great?!

site_logo

Antoni . 2023-02-24

MORE AT Just Eat

Took my money but didn’t deliver, shut before they were meant to so no answer on phone and no help! Total rip off

site_logo

Olivia Page . 2023-01-16

MORE AT Google

Cold pizza cold chicken and no dip …. Great Called and they bless the driver and traffic . No traffic it’s NYD unfortunately the chap at Pizza Hut couldn’t care less

site_logo

Trish usher . 2023-01-01

MORE AT Google

Description on order says it comes with ice cream, arrived with none. I called the restaurant to make them aware to which I was told very rudely ‘got none sorry’ - I said why is it on the menu if it’s not as advertised? Not very helpful lady on the phone told me ‘I dunno, subject to availability, go onto just eat and get a refund’ very poor customer service, advertising and if something is unavailable it should be taken off the menu not given half of what I ordered and still pay full price for!

site_logo

Cashell . 2022-12-23

MORE AT Just Eat

£21 for a 11 inch pizza ,ha never again was the same as a kebab shop special.

site_logo

g . 2022-12-09

MORE AT Just Eat

ordered a pizza an hour ago and it still hasnt turned up no one is answering just generally bad really so don't order w them

site_logo

Georgie x . 2022-12-03

MORE AT TripAdvisor

I asked for no mushrooms on my pizza and got mushrooms

site_logo

Ben . 2022-11-13

MORE AT Just Eat

Received order 25mins after left shop. Food was just barely warm and didn't taste that nice. Never again

site_logo

Janet Green . 2022-11-04

MORE AT Google

Didn’t see the order Never come

site_logo

Marian . 2022-10-29

MORE AT Just Eat

It wasn’t the best got something wrong in the meal as well and just wasn’t very happy at all

site_logo

Jordan . 2022-10-28

MORE AT Just Eat

Left out the ice cream with the cookie

site_logo

Jennie . 2022-10-27

MORE AT Just Eat

Paid for two Ice creams with a cookie and didn't receive them. Never using pizza hut again as it always happen.

site_logo

Josh Tyrrell . 2022-09-19

MORE AT Google

Cookie dough is sopose to be soft not crunchy an brake my teeth

site_logo

Jake . 2022-06-02

MORE AT Just Eat

I have items missing from my order 2 garlic breads with cheese. I phoned the restaurant but they said it was a just eat problem

site_logo

Ceta . 2022-04-15

MORE AT Just Eat

The pizza was cold on delivery.

site_logo

MariA . 2022-03-12

MORE AT Just Eat

What a load of garbage never again waited well over two hours status updates delivered in fact never arrived at all staff at pizza hut folkestone couldn't contact just eat driver as much use as a chocolate teapot with holes in don't order from there

site_logo

Jason Wratten . 2022-02-21

MORE AT Google

Quick easy ordering plus delivered before time stated

site_logo

Roy Sharp . 2021-12-31

MORE AT Google

£39 for two pizzas! How are these clowns still in business? Don’t bother honestly go to any of the competitors for a much better deal and a nicer pizza

site_logo

Leah . 2021-12-22

MORE AT Just Eat

Terrible food. The cheese strips, mac and cheese and wedges had no flavour. The cookie dough was this weird grey colour. Would not recommend.

site_logo

Aisha . 2021-12-10

MORE AT Just Eat

Fuming it's not arrived but app says it has. I watched on the tracker map and it didn't even come up my road. I have a screenshot as proof!

site_logo

Lynette . 2021-10-30

MORE AT Just Eat

I did not get My order last night and the payment was deducted from my account

site_logo

HANNAH . 2021-10-04

MORE AT Just Eat

Ask for something the way you like it done you will get a next, no point in asking . Still not bad

site_logo

cam warren . 2021-07-28

MORE AT Google

1 wrong item sent unfortunately. Rest of food was good.

site_logo

Chris . 2021-07-17

MORE AT Just Eat

Ordered a Texan bbq pizza with classic garlic crust, didn't have the garlic crust or a bbq base ~ came with a tomato base instead.

site_logo

Lizzie . 2021-07-04

MORE AT Just Eat

Disappointed, food was late and we were missing one of our side orders, rang the restaurant and spoke to staff member who said they would put in the oven and send it out, we never received it. Food quality was really poor and expensive, will not be ordering again

site_logo

Daniel . 2021-05-03

MORE AT Just Eat

PIZZA HUT HAS GREAT DELIVERY TIMES I REALLY WISH THEY WOULD START DELIVERING TO STELLING MINNIS.

site_logo

Stephanie . 2021-04-17

MORE AT Just Eat

We had a delivery from pizzahut sandgate road. The driver rang the intercom and would not bring the order to our front door because it is a basement flat. My son had to go and pick it up from upstairs as I am disabled. I will NEVER order from there again as this is the 3rd time it has happened.

site_logo

Janet . 2021-04-08

MORE AT Google

Yeah the pizza was really tasty, however, it was luke warm and didn't have the sweetcorn on it i asked for

site_logo

Mark . 2021-03-31

MORE AT Just Eat

Fantastic food and quick delivery. Could not fault pizza guy’s customer experience 1 bit. In my experience people only leave bad reviews when they want something for nothing.

site_logo

Matt . 2020-11-26

MORE AT TripAdvisor

Ordered 2 pizzas wings g.bread and a drink Took more than an hour to arrive Was dumped in my hallway with no notification Items missing and noone answers the phone when I call, the charge for that item was taken though Not happy, will tell all I know to avoid

site_logo

Daniel W . 2020-11-14

MORE AT TripAdvisor

I prank called them and they hung up straight away, don’t they get a joke??!!

site_logo

Robo Alf . 2020-09-27

MORE AT Google

Very pleased with service food was hot delicious and delivery on time

site_logo

Carla Stone . 2020-09-24

MORE AT Google

Ordered two pizzas for delivery to our campsite which arrived lukewarm with a very surly driver. It was 'within a 3 mile radius so couldn't understand why it didn't arrive hot.

site_logo

Karen B . 2020-09-03

MORE AT TripAdvisor

Ordered a large pizza, it was quite cold and the box was not correctly put together and thus was falling apart (flat pack pizza box). The pizza was perfectly cooked and really tasty though it did feel a bit like they scrimped on the cheese. Always a nice pizza at pizza hut.

site_logo

Jon . 2020-08-16

MORE AT TripAdvisor

Hi, ive not had a pizza from here for say a few yrs, as usually use dominos. But thought id try it again as its been yrs, not happy these were chicken supreme loaded plus stuffed crust, wheres the cheese on top and inside crust hence hollow and paid alot for them, plus a sneaky couple jalapeno's burnt my daughters mouth not happy. Chicken wings were good.I wont use again sorry. Take-care.

site_logo

Gill Laker . 2020-06-02

MORE AT Google

FOLKESTONE. Ordered online, they took the money and then session timed out. No confirmation of order. I rang them to check and basically got brushed off with it will be classed as a pending transaction and will be refunded in 3 to 5 working days, however, you can re do it and pay again over the phone! I got a lame apology and told them no thank you! I better get my refund!!! Not happy!

site_logo

Kirsty Hambrook . 2020-05-20

MORE AT Google

Never arrived, didn't answer the phone! Called contact center a d didn't get refunded for 3 days! They were rude and unhelpful too!

site_logo

Louise Mantell . 2020-04-06

MORE AT Google

If I could give Pizza Hut 0 stars I would. We called up at 9oclock to order food to be delivered it got to 11 o’clock when Pizza Hut shuts I phoned up and had no answer. I’ve heard no more and haven’t got my food. Disappointed I’ll be ordering from dominos from now

site_logo

Louie fretwell . 2020-01-21

MORE AT Google

I'm really surprised reading some of the reviews so I must be very lucky just moved from london reason why the lady was very helpful kind polite taking my order over the phone explained to me over 1hour delivery time which I had no problem . The pizza...chicken stripes and cheese garlic bread was amazing tasty...me and my son really enjoyed it 😋😋😋 thank you so much

site_logo

Kieran Iqbal . 2019-12-31

MORE AT Google

Girl on the phone polite when I ordered they took my money, when I called them to ask if it had left for delivery she was very rude, the delivery driver was rude agarent wont ever be ordering again

site_logo

Ria Louise . 2019-12-17

MORE AT Google

Had two pizzas but one get one free and they were both really dry, almost as if there was no tomato / BBQ sauce. It was a walk in order, still took ages and it's freezing cold inside. Complete waste of money.

site_logo

stevebF1847TS . 2019-12-06

MORE AT TripAdvisor

placed an order online, order was accepted, money was taken out of my account. I was given an estimated time of arrival of 25-35 minutes. After an hour I thought I'd ring to see what was going on to be told that they knew nothing of my order and that my order number was of no use to them, that I needed to give customer services a ring. I was then given the number for Scottish borders council???? finally got the correct number and have been waiting, starving hungry for the last 25 minutes on hold.

site_logo

LizzieDee1234 . 2019-12-05

MORE AT TripAdvisor

Having really been looking forward to our special treat of pizza, we have just received the gluten free option which cost £17.50 for a pizza smaller than a size of A4 paper. It had hardly any cheese or sauce on it and was like eating cardboard... I would definitely say DO NOT BOTHER - ABSOLUTE RIP OFF! Sooo disappointed as used to always love Pizza Hut pizza's I didn't think a change of base would make it that different.

site_logo

SJR0b . 2019-10-31

MORE AT TripAdvisor

I placed an online order at 6:35pm for a delivery at 7:45pm. At 8pm we rang to see where our food was to be told it was with the driver. We ring again at 8:15pm as our food is now 30 mins late. Still told the food was with the driver. At 8:25pm our food arrived. The driver said he had three other deliveries before our drop. The pizza was warm at best. The nachos were soft and the cheese was like rubber and stone cold. Extremely disappointed with the whole service.

site_logo

John Harvey . 2019-10-05

MORE AT Google

My family love Pizza Hut, especially from 12 to 2.30 were you can eat as much pizza, pasta salad, as you like. My son lives in Geneva, they closed all the pizza huts down, so when he comes to visit me every 4 to 5 times a year, he goes to the pizza place, l love stuff crust pizza, it’s my favourite.

site_logo

Debbera . 2019-08-26

MORE AT TripAdvisor

Frozen pizza that is all what I can say

site_logo

Marzena Iwanek . 2019-08-07

MORE AT Google

Took well over an hour and it wasn’t a busy time of the day, then the delivery driver sat on his phone outside for 3 mins on his phone before knocking on my door - cold pizza

site_logo

Carl Atkins . 2019-08-01

MORE AT Google

Overjoyed! Manager went out his way to accommodate a special delivery! Cant thank them enough! Highly recommended

site_logo

Mark Keefe . 2019-07-26

MORE AT Google

Similary restaurants in South East

restaurant_img
3.4

86 Opinions

location-icon2-4 The Old High Street
Pizza & Pasta
outdoor_seating_221382takeaway_221382delivery_221382

Ordered a meal some missing and the number to contact is not in Folkestone starts 01203 steer clear beware never get your hard earned money back !!!!!!!!

restaurant_img
3.5

1815 Opinions

location-icon71 Foord Road North
Pizza & Pasta
outdoor_seating_191923takeaway_191923delivery_191923

Great food, Lovely Kebabs, Service is fast and pizzas are Banging.

restaurant_img
3.5

116 Opinions

location-icon115 Sandgate Road
Pizza & Pasta
outdoor_seating_229603takeaway_229603delivery_229603

food was late .. very cold .. the potatoes with cheese is barely some cheese on it .. very unhappy will not order from them.again

restaurant_img
4.0

4 Opinions

location-iconThe Goods Yard, Folkestone Harbour Arm
Pizza & Pasta
outdoor_seating_325775takeaway_325775delivery_325775

Very friendly cheerful staff. I had previously tried alternate eating venue at same location and not overly impressed. But this pizza from ‘Barney and the pizza’ (veggie one with pine nuts and pesto) was delicious. The base was thin and crispy in right places, it tasted amazing, plenty of ingredients all hot and I scoffed the lot. Great food.

restaurant_img
4.2

2083 Opinions

location-icon24 Rendezvous Street
Pizza & Pasta
outdoor_seating_234565takeaway_234565delivery_234565

Absolutely gorgeous pizza and desert and lovely friendly staff