Fireaway in Shepway

I have very good experience as it has reopen few days with new management very professional team is in town. Best Pizza you can find in town !!!

Peri peri chips are absolutely divine! 5/5 stars!

Everything is five star here! The food is nice and the boys who served us the food was SUPER nice and friendly We ordered the BBQ pizza and the chicken pasta and we finished everything Highly recommend 🥹👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼

the pizza looked unappealing and didnt taste much better the xhicken wasnt much better wont order again sorry

I don't usually leave reviews but this restaurant deserves it. The staff is so friendly and accommodating, and the food was an entirely different level. I've been to this restaurant twice, and my experience both times has always been one of the best l've ever had in a restaurant. 100% recommend to everyone, kind people like them deserve so much recognition.

Second time that a pizza order has been missing the additional items paid for. Disappointing.

Only popped in for a pizza the kids could share for lunch. Spot on

Lots of people talking about great customer service, but we had nothing but a terrible experience. Ordered a two pizza, two drinks offer, which included a vegan option pizza - when delivered there were no drinks and the vegan pizza had regular cheese on. One of us is severely dairy intolerant, so this was a big deal. The delivery guy wanted nothing to do with it and told us to call the shop. We spent 15 minutes calling the shop and nobody answered. We ended up getting in the car and driving down to the shop. The person behind the counter was nothing but rude and dismissive. He told us that he knew he had put regular cheese on a vegan pizza, despite the menu specifying 'vegan cheese'. Reasoning was that as a meat pizza was ordered on the same order, it would probably be fine....? Eventually was provided with a partial refund, but none of the drinks we ordered were given. Really disappointing. We have ordered here before, but won't be again. The pizza that was right was fine. Nothing special.

Pizza was cold on delivery. Marguerita pizza had no basil on it, despite it being one of 3 ingredients. Poor experience

Good pizza for a good price! Very nice service.

Best pizza in the town. Met the owner who was ultra accommodating. Food 10/10, service 10/10 highly recommend

First time customer. Pizza tasty and fresh. Friendly staff. Just one complaint bit tight on the toppings. Will definitely return.

Just had a a party of 12 catered for. Pizzas were absolutely fantastic, the tastiest we've had in a very long time. Arrived really quickly and cooked to perfection. Really good value, can't recommend enough!

THE WORST CUSTOMER SERVICE WE HAVE EVER RECEIVED. After 45 minutes of our order being sat on order accepted on the app, we called the restaurant and the person who answered the phone just repeatedly talked over me with the word “no” repeated over anything I tried to explain. To then be told the order had been found and it would be started. 10 minutes later received a notification of a refund and called them again to ask why it had been cancelled. I was told they don’t have a delivery driver. Waste of an hour

Not only does this place make the tastiest pizza in Folkestone, but the owner is also one of the kindest and most welcoming people you will ever meet!

Pizza is always nice and hot but cant always be delivered at time requested which is acceptable.

Order pizza . When delivered it was lukewarm . Later it was cold as i was eating and starting to chew hard. Icecream was melted .

food turned on time and nice and hot

Really nice pizza, lovely chicken strips. Highly recommend.

Great pizza experience, top quality!

Such a clean restaurant! Staff are super friendly and the pizzas are delicious and affordable, well worth the money. thank youuu

Great service and even better pizza. There's something a little different from your average pizza joint that makes Fireaway special. Whether it's the flour mix of the dough that produces a distinctive flavour or the range of ingredients and toppings on offer that makes them stand out, I'm not sure. But stand out they do. They also offer great sides as well, the wings are particularly good. On top of all that the prices are also really reasonable, they even have special discounts during the day. What are you waiting for?

Perfect heating, amazing hygiene e.g. always using gloves and wiping surfaces, you can watch your pizza while its being made and the food is cooked in a traditional wood oven. All the prices are fair and there are really kind people who serve you and recommend deals for better prices. Phenomenal experience recommend for the family (they also have things such as costumise your own pizza and animal shaped pizzas).

Pizza was undercooked and not hot.

When the food arrived the pizza was cold and the ice cream dessert we order was like milk where it was kept in the heat bag with the pizza?!?! called the restaurant to complain and they blamed the delivery driver from just eat. Man from the restaurant was also very rude

Food stone cold. Horrible. I want a refund please

You can't go wrong with the pizzas here, they are great!!

I know a Nutella pizza isn't meant to be piping hot, but this was stone cold - and the base was so chewy.

From the moment I ordered till it was delivered was 2 hours! Kept on changing delivery times

pizza is often improperly cut making it hard to separate slices and the toppings fall off the base. decent, but overpriced.

Incredible staff, incredible food, had the Nutella pizza and that shi slapsssss

Food was hot. Delivery driver very good.

2023 Edit: Had a bad experience here earlier this year, they put my vegan cheese on top of the mozzarella instead of swapping it out. Apparently they "Replaced all their staff" and that's why the mistake was made. The fact that all their staff left at the same time doesn't fill me with confidence, but they also apparently didn't train the new ones properly. They told me it was my fault for not putting a note on the app even though there isn't the option to and I never had that issue when ordering vegan cheese before. They reluctantly delivered a replacement pizza but passed me to about five different members of staff on the phone before I got a resolution. I haven't been back since. Pizza was fine. But I'm disappointed in the service compared to my previous experiences. Original 5* review from 2021: Ordered from here for the first time the other day and was blown away. Build your own pizza with a really exciting and different choice of toppings Vs the usual rubbish you get at other places. Vegan cheese was delicious (not sure what brand it is but it hit the spot!), Best part was the delivery was super fast. Granted I'm based in Folkestone but the pizza arrived fresh and exactly as ordered. I've already ordered again since! Will be a repeat customer for a long time.

Great quality food, great variety.

Very good food for a fair price. Friendly staff . We can recommend the place!

Forgot dip, didn’t add all the extra toppings to pizza that were ordered, pizza was bland and greasy, toppings literally sliding off the slices and paper beneath pizza soaked in oil/grease, had a previous good order from here that wasn’t a pizza, but won’t be ordering again after this delivery.

Great food, arrived hot and delicious!

This is definitely a winner! Great customer service and great food. Thank you.

I wholeheartedly recommend the very helpful and friendly staff, I come for the second time and I will come again, prices for all budgets

Proper tasty pizza. Definitely coming back.

Pizza very tasty. One of the best in the area. I definitely support this place. Staff very friendly. Thank you

Great food as always, will order again.

Authentic stonebaked pizza like from a pizzeria. No pork, but they have some great alternatives that have been carefully selected. Best pizza I have ordered in Folkestone.

Just ordered for the first time and I have to say one of the nicest pizzas I've had in a long time price was amazing and was at my door in literally 12 minutes would highly recommend 👌

Wer zum ersten Mal nach Folkestone kommt und eine Pizza essen möchte, ist hier super aufgehoben! Sehr nette junge Leute, sehr leckere Pizza, gute Preise für Packages und das alles auch noch schnell zubereitet. Wir waren begeistert, haben uns an die Rezensionen orientiert und sind nicht enttäuscht worden. Good work guys!

Reliable as always! Favourite pizza in folkestone

I recommend 💯 absolutely delicious, they from Brazil 🇧🇷 pizza, salads and chicken wings all fresh and delicious 🤤 see you soon guys

Had a few issues but can’t fault how good the pizza is. Well done to all the staff there 😊

Get 1/3 of items, that 1/3 is wrong. Told take it up with the driver as they don't want to lose money but ok with me losing money. Can't do anything to help. Well I won't eat here again. Bad attitude.

Really quick and great quality!

Wow I’ve seen it all now! Giving us out of date food for our children to almost eat! How dare you!! AVOID

Best pizza I had since Italy to be honest. Staff if so friendly and their shakes are top notch.

Pizza was so dry and overcooked the slices would actually snap as you bit into it. Came cold. Didn’t have the cookie so told me I had to have the cannelloni instead, also very dry and one of the worst desserts I’ve ever tasted. Only ordered from here bc the delivery time was short and I was starving but they kept pushing back the time so ended up waiting ages anyway and was still hungry bc nothing was edible.

La miglior pizza di Folkestone, molto ITALIANA come impasto e come gusto. Personale molto cortese.

Chicken strips were supposed to be plain

Lovely pizza. Best I’ve tasted

My order was missing a soft drink, plus it was wrong drink. But pizzas were tasty

The place was really clean and the staff was really welcoming. We ordered garlic cheesy bread and an Amalfi pizza. We asked for extra mushrooms, which were initially forgotten, however the gentleman was really nice and apologetic. He cooked some mushrooms on purpose for us and even gave us a free drink. Definitely a place to return to. Good luck with your business. :)

The food was very late and cold when it finally arrived. The app showed the driver parked up a few streets away, waiting for no reason. He only started driving again after I called the restaurant.

Super yummy pizza and some of the nicest chicken strips I’ve tasted in a long time. Prompt delivery, would defo order again.

Food tasted fresh and flavours were really good too! Delivery time was early. Will definitely order again!

Best Pizza in Folkestone, fair price clean and lovely staff!!

Very friendly people and nice food

Keep sending normal pizza instead of gluten free!

Excellent service as I have always enjoyed every time

Nice Guys very good pizza and fast!!!

Excellent pizza, by far the best in Folkestone

items missing, how do we get a refund

No dips which I paid extra for and they forgot the tomato base, it was literally ONLY cheese

It was amazing pizza was brilliant and staff was amazing young girl served very well and made sure i got everything i needed and on time and brilliantly priced

Stoggy undercooked pizza and ni can of drink delivered

Top pizza verry nice will order again

I did not receive my food either that the order says was delivered! I want my miney back

The pizza had holes in it and was very soggy. The garlic bread wasn't great. Nice and spicy, though.

Didn’t arrive, again. Restaurant not interested. Just Eat can’t be contacted as usual

Only two of my pizza's turn up and wrong bottle of drink

Great food but missing the cannoli.

This review is for delivery service only. Can't rate the food on this occasion as it arrived looking like it was put through a blender. After speaking to a restaurant I was assured I'd get a refund. Yep never happened. Was also promised replacement. Yep never happened. £50 out of window for false promises.

Really nice pizza, great texture and flavours, kinda wish I got a dip or a drizzle added in hindsight to balance that savoury hit. Chicken tenders were fine but we didn’t need them. Husband LOVEDvthe cannoli. I couldn’t taste the pistachio, more an almond and very very sweet, but he hoovered them! Great delivery driver. Very professional and nice.

Firstly staff was not understanding and explained properly. Pizza's was tasteless...

Pretty good pizza. Very friendly service. If u go before 4pm then the price is 6 quid a pizza. Unbeatable, recommended

Nice vibes, Great pizza, above and beyond anything for miles and miles. Pizza quality a smasher! Nice guys too.

Calzone completely inedible. No cheese just milk when you cut into it just doesn’t make sense

Driver pulled box out of bag sideways, would explain why pizza was ruined, pile off mess in a corner of a pizza box.

Disgusting do not waste your time, dominos is worth the extra. Food delivered cold, wrong order, missing items and sent a dessert which contains products I am highly allergic too, oh and refused a refund!!! Do not touch with a barge pole all food in the bin

Potato wedges were hard and tasted very bland couldn't eat them, pizza was OK but so greasy. Garlic bread was nice though

The food is cold. Way too much cheese, barely any sauce in the pizza and the dough taste like powder

Food arrived on time however pizza appeared undercooked, i've ordered from other Fireaway branches (Bexley, Croydon etc) and this Meat Head Pizza looked nothing like those. Extremely disappointed as food from other branches has been great, would not order from this branch again.

Very nice to have pizza with ham and pepperoni and it being halal. Turkey ham did look and built dried but server through this away and used fresh turkey ham. Hygiene rating was last done 10/21 scoring 5 so great score. Have eaten at other fireaway so looking forward d to my meal.

I only ordered for the cannolis. did not receive any cannolis. And the cheese on the pizza squeaky.

Personally don’t like pizza but the rest of the family do. They were most impressed by this place, the staff were great and their was so many toppings to choose from 👍🏻

It was very good. The pizzas were very good the taste was the real Italian one haha. But honestly it’s the best pizza place in folkestone and would recommended this to everyone who likes pizzas.

Good food lovely service from Mario what a lovely bloke

Pizza was burnt, garlic bread tasted like rubbery cheesy bread

It was a very delicious pizza and I 100% recommend everyone to go there its a very nice experience and the service is very good

Almost £20 for freezing cold food, no dips for either the chicken or the pizza and no drink which I paid for, when I called to complain the man was very rude

My daughters and I were walking from the Harbour Arm when we walked by this place by chance. We wanted pizza and we were in luck because this place does great pizzas in an open fire. You get to see your pizza being made before your very eyes, and as well as some ‘classic’ pizzas, you can design your own with as many toppings as you want. The staff were great and we loved our food. We sat in, but they do take away as well. Honoured to be their second review and would love to go again if I’m in the area!

My daughters and I were walking from the Harbour Arm when we walked by this place by chance. We wanted pizza and we were in luck because this place does great pizzas in an open fire. You get to see your pizza being made before your very eyes, and as well as some ‘classic’ pizzas, you can design your own with as many toppings as you want. The staff were great and we loved our food. We sat in, but they do take away as well.

Tasted like quality ingredients were used. Will order again,

Food was disgusting and a total rip off!