Pier Point Restaurant & Bar in Torbay

I had dinner on the 28th December with two friends and all of us had a really unpleasant experience. I understand that it is Christmas and the staff may be tired and want to go home early but it does not justify pressuring customers to the point where they feel very uncomfortable. I had just put down the last bite of my starter when the plate was removed, there were two attempts to remove my main course while I was still eating my chips. I was also not able to enjoy my glass of wine in peace as on three occasions they tried to take it away from me to the point where I grabbed the glass and they took the coaster away!! We were going to have dessert as we told the staff, however after being told they were closed several times, getting snide looks and turning the lights on full blast we decided to leave it. We went to the toilet before leaving the restaurant, a male member of staff was cleaning and stayed inside while I was in the toilet which made me feel extremely uncomfortable. I would understand that kind of behaviour after 11pm, but I find it unacceptable at 9pm on a Saturday. We left the restaurant at 9.18pm and were very unhappy. My friends and I will continue to use the takeaway service, but definitely not the restaurant.

We visit this place fairly often, the food is great and so are the drinks, staff are friendly and very welcoming. It’s a little on the pricey side but in this world you get what you pay for. I recommend this restaurant 100%

Early afternoon visit. Didn’t book but we luckily were given a table by the seaward side window. We both had the light bite cod and chips. Without doubt the best I’ve tasted. The batter was light and crispy and the fish was tasty. The staff were very good. The only downside was the system of ordering at the bar and this was only as it was busy and noisy and I struggled to hear the bar person. I can see why this restaurant has received awards. The menu was extensive and the other meals leaving the kitchen also looked good

Just a take away for us but lovely...even in the rain 🌧

Lovely warm, inviting, clean restaurant. Menu easy and reasonable. Food delicious and served by Clare. We were very well looked after. Atmosphere very festive. Most enjoyable supper. My husband had the mini fish and chips - but Infact a nice size meal.

We arrived and the staff were lovely and let us sit by window for an amazing view of Torquay Seafront. We wanted to try the fish and chips and see how it compares to other restaurants in the area for fish and chips. The batter is super light and crispy, the fish flaky and delicious. Homemade mushy peas and tarter sauce were an added bonus, only issue was that the chips were disappointing, but waitress said that they were changing the chips supplier so that won't be an issue in future.

Good food Friendly staff Lovely view

We walked the 'Bay of Lights' last night and decided to treat our four kids to ice cream sundaes at Pier Point Cafe. What we hoped would be a fun treat turned out to be a disappointing experience. The staff member who served us was incredibly rude and unhelpful. When I ordered the sundaes, she snapped, "If you want those, you have to pay an extra 50p each for scoops of ice cream as we don't have whippy." Her tone and attitude were unwelcoming, to say the least. Despite her poor attitude, I went ahead with the purchase as I had promised the kids. Her demeanor didn’t improve. The boys had chosen 'Bubblegum' and 'Nutella' options from the menu, but she rudely asked, “Well, what flavors do you want?” while pointing at the trays of ice cream. For context, had the soft serve been available, it would have only been vanilla—exactly what they originally ordered. She then took her time making the sundaes without any sense of urgency and didn’t even offer us any serviettes. The scoops were rock-hard, making them difficult for our 5-year-old to eat with the tiny plastic spoon provided. Spending £28 on ice cream should come with decent service, but instead, her attitude was colder than the dessert itself.

A wonderful evening celebrating both a birthday and the opening of the Bay of Lights Trail. Views were stunning and food exquisite. Thank you so much

Lovely to see the chefs in action. Friendly staff. Don't agree with paying tip up front before you've had any service or food.

We stopped here for tea and cakes both were excellent as was the service.

Very nice fish and chips, but extremely expensive.

Me and my partner visited a while back. Personally I thought this place was over priced and not that great given it's location.

I was here a couple of weeks ago dreadful service from the manager she was rude to her staff, it made me feel very uncomfortable.

food wasn't great, the owner/manager was yelling and swearing at workers, and the prices were absolutely ridiculous. awful place, avoid at all costs.

Friendly staff clean and tidy restaurant food was good would recommend it

Meh. Incredibly underwhelming and very overpriced. I ordered the 'award winning' haddock and chips which is described as 'large' what came was hardly a large piece of fish, and not many chips. A 'large fish and chips' from any decent chip shop is more than enough to fill a hungry belly. This was far from it. The taste of the fish was bland, and underseasoned, if seasoned at all! However, the food was very well cooked. The batter was crispy, and the chips weren't dripping in oil. It really was cooked well, I can't fault that. It's just such a shame the portion size, and taste of the food left me feeling incredibly deflated after looking forward to some fish and chips! I must also add the staff were very friendly. A manager came and spoke to me about my feedback, and was very polite and professional. Top marks for the service.

It was a very nice night very good staff they was great acquaintance for are Which was very tasty would highly recommend them

Though a little pricey, the food is really good and presented well. The battered sausauge and chips is the best i've had in a long time, their burger was just the right size (for me) and the best i've had. Loved the desert. The staff is so friendly, helpful and welcoming.

Good food, odd service. Nice ambience, fab location and the food was excellent. Between us we had fish, and burgers, and we were all happy. It wasn't cheap, but it was good. However despite the near £20 for a burger, I had to go to the bar and order, just like 'Spoons. And the machine had the cheek to ask if I wanted to add a top for servy, and I don't think it was offering to pay me for serving myself. There were plenty of staff around, so hard to figure.

Stunning food and drink in an incredibly picturesque location. I would definitely recommend!

£26.50 for two negronis and they had soda water in. Nope.

Didn't have meal only drinks but staff are excellent and 60s music. Had a meal this time excellent

Great for a pre-theatre meal. Excellent food for what is a slightly up market fish bar. Staff were attentive and friendly and overall it is a busy but very well run operation.

Excellent for a light bite or full on large meal before the theatre.

We had dinner prior to a show at the adjacent theatre. It is basically an upmarket fish restaurant but with excellent service, plain but well cooked food and not overpriced. Overall a very well run operation.

Lovely food. Excellent service. Ideal for pre-theatre meal.

Lovely fish and chips, good GF options too.

Great service, great food. Perfect for pre-theatre

I have to say that this is our first visit here and the fish and chips is probably the best we have had in years!! Unfortunately we are only on a 2 day break so will be a while before we return but we would highly recommend this restaurant, absolutely superb.

The ordering process was smooth and efficient. I made my payment at the bar and was pleasantly surprised to receive my order promptly.

The food, the staff and the ambiance here are excellent. Table 22 has a view of the water and pier. Special thanks to Harry and his colleagues.

What a lovely place situated on the harbour with great views. Haddock & chips was amazing 👏

Very good service. Had fish and chips there!

Good selection of food , three different types of fish .

Lovely staff, great food and perfect place for view of Torbay. Sunsets here are beautiful. The tandoori skate and chips special was amazing :)

We used the takeaway, best fish and chips I've had in forever, and the staff are really friendly. I like that you can salt and vinegar your own chips to your taste. Watch out for the seagulls if you eat outside!

We had lovely fresh fish and chips sat outside in lovely warm sunny weather. It was a delight. The inside furnishings looked nice and comfy when we went inside to order at the bar, but it was too nice a day to sit inside. The dog was allowed outside (but I didn't think inside), and there was a water bowl provided for her. The portions were generous, and we enjoyed our meal.

I found it bit expensive £14.95 for lite bite fish and chips. Also there is no warning that the toilets are unisex, I went in as gent came out of a cubicle and thought I was in the gents. Would be nice if as a courtesy the staff could make customers aware

This is a review for the takeaway. The fish and chips here are quality. The batter is phenomenal. It is light, crunchy and not greasy. Fish is quality. One downside is I noticed the tail end is used a lot. That is a small gripe. Portion sizes are decent and the chips are quality with just the right amount of crunch and softness. The Chippy's in Torquay are of a high standard and this could be the best one I have tried here. It is very close between this and Hanbury's with Saltwater and Crusoe's just behind them (I have not tried Drakes yet which is also supposed to be very good!)

Sat outside and had a coffee & cake which was nice. Staff don’t seem to be the friendliest but other than that it was lovely. Dog friendly! 😃

Restaurant is located right by the sea. The prices are a bit high, but the food is excellent, not only taste but also aesthetically pleasing. I would recommend this restaurant.

At 22 pounds, the fish and chips were expensive. We expected it to be better than it was. Great seafront location but meal was average at best. And service?? You had to go in to the bar to order, and there was quite a wait just to have the drinks brought to you. Overpriced and over- hyped.

Really nice place to eat or just to have a drink. The food is a bit pricey but quality doesn't come cheap, and our meals were very good, and portion sizes excellent. Would not hesitate to come again if we visit Torquay.

I haven’t been to this restaurant for many years and recently saw they had won an award for their fish & chips (I think there are different owners) so we decided to give it a try. On their website it says they have ‘daily specials’ but when we arrived there was none for that day which was a little disappointing. Ordering is at the bar and we chose calamari and prawn dishes for starters, my prawns were lovely, perfectly cooked in a garlic butter but my friends calamari was slightly overcooked making it chewy (we told the waiter when he checked back). My main course was mussels cooked in wine and garlic and my friend chose fish and chips (hake) served with mushy peas and homemade tartare sauce. My friend said the fish & chips were lovely, light batter and very tasty tartare sauce but my mussels were disappointing, very small and gritty (the sauce was good). Again I told the waiter and he offered a complimentary pudding but as we were both full at this point he took the calamari off the bill. When the bill came they also charged £2 for soda water which to be honest is normally free. All in all a bit of a mixed bag, I don’t know whether I would go back as we have a plethora of good seafood restaurants in this area but who knows?

Had a takeaway, and the food was good.

Nice place to stop for a quick bite as we arrived. Super nice staff and decent food. We went for the Fish & Chips, Squid, and Halloumi Fries.

Excellent food and good service

Went in for a drink, overpriced. £13 for 2 pints! They said they would bring the drinks out, after 10 minutes of waiting I had to pick them up myself. Restaurant was very quiet so no excuses. Poor

My wife and I stopped here for fish and chips in the early evening. What can I say, the fish was perfectly cooked and covered with some really crispy batter, the chips were plentiful and well seasoned, the mushy peas were delicious and the tartar sauce was a real bonus. The meal was expensive, but when you take into account the quality and the location I would say it was worth it.

Used to love this place before it changed hands. Now an overpriced chip cafe, nearly £22 for fish and chips, plus you have to watch some fifteen year old throwing it onto a plate before you are served.

First class service with a smile . Excellent food delivered in a timely fashion

The atmosphere is good and great location. Service is crappy. Customer service non-existent. If you expect me to pay for overpriced food, then provide proper table service. At this restaurant you will not be greeted on the way in, no one will seat you, someone will bring you a menu and tell you to order yourself at the bar. If you can bring a menu you can take an order and do your job.

Loved that dogs are not allowed in the inside eating area. However the fish and chips were disappointing and poor value. Small portion of fish swimming in grease.

Just had a lovely meal of fish and chips washed down by a lovely Cappuccino and G&T. The fish was cooked to perfection with a beautiful crisp batter. The Tartar Sauce was absolutely lush and really complimented the Cod. It’s a lovely restaurant with an open veranda or seating inside. On a beautiful evening with the sun shining you couldn’t ask for a better place to eat with views of the harbour. Amazing food and staff.

Food is really good. It is quite expensive however if your on a budget

Very nice food albeit somewhat pricey. Nice helpful staff. Music a tad too loud. Hubby wasn't impressed with the frosted glass toilet door given that they are also unisex. Automatic toilet flush was over sensitive, it flushed three times during his "visit"....First visit as we don't live in the area.

We will avoid this restaurant. It's over-priced for what you get. Mediterranean chicken pasta £19.95. it was so hot with peppers and spices I genuinely could not taste anything being far to spicy for taste. Their basic chips had a odd taste certainly not what you would think they should taste off. This place exists because of the theatre next door. It would not last a month if customers were not using it as a 'meal&Show's place.Theres much better on the front

Only stayed for a coffee, friendly staff, warm welcome, nice coffee

Dined with friends as we were recommend, although we're told could be expensive. The dining experience happens to be self service due to staff shortages. There is a buzzer in operation not sure why, as both drinks and food are ordered at the bar. My fare was Plaice and the award winning chips, (don't make me laugh). It was difficult to find the Plaice under the over crisped batter once the fish was found it was OK. The chips however wouldn't win any awards in my mind, oven chips at home are better. The only positive within the dining experience was the drinks. To conclude there is no way I would be able to recommend

Delicious fish chips, and great service and a beautiful view

Wow, just wow, the cod and chips amazing I had mushy peas and also a side of curry sauce one of the best curry sauces I’ve tried!

Great food and some gluten free options. The view across the bay was amazing and all the staff were fantastic

Lovely friendly attentive staff. Great negronis ! Didn’t eat on this occasion . Staff very understanding and kind when I mislaid something . Lovely atmosphere, outdoor and indoor seating ; food looked great!

Lovely to sit and watch the sea with a drink. Very friendly place

Can't beat freshly cooked cod and chips by the seaside! Absolutely delicious 😋 Home made tartar sauce and fresh lemon wedges were the icing on the cake!

Great place to eat, and prices are reasonable

Fantastic view and fish and chips amazing

Great service and food arrived super quick.

Didn't eat here just had drinks but the menu looked really good lots of choice also offered gluten free which is a bonus

Sit outside and enjoyed a cocktail while watching the people.walk by.

Lovely fish and chips, amazing desserts, and also excellent service. Would definitely return 🌞

Pier Point Restaurant offers a dining experience with a spectacular view of the sea that is truly hard to beat. The location is perfect for those who want to enjoy a meal while soaking in the beautiful coastal scenery. Whether you’re there for a romantic dinner or a casual lunch with friends, the view alone makes it worth a visit.The food presentation is impressive, with dishes that are both visually appealing and flavorful. The service is also commendable; the staff are attentive, friendly, and ensure a pleasant dining experience. However, it's important to note that Pier Point is moderately expensive. While the quality of the food and the overall experience justify the cost, it’s advisable to budget accordingly. If you’re looking for a special meal in a beautiful setting and are willing to spend a bit more, Pier Point is a great choice.

Nice food and drinks were not that expensive.plus they had press table service

The most gorgeous food but the staff really make it such a wonderful place to end your evening. So diverse, so welcoming and so kind.

Good seafood restaurant on the harbour. Busy place the food was quality, service quick. There is a table button for getting the waiters attention.

Been 3 times walked out 3 times. Charge double to sit down in restaurant which I actually agree with. Then wait 35 mins for staff to stop discussing celebrity big brother and serve you even though you’ve pressed the service button over 1000 times.

If you come to Torquay, you must come here! It's a beautiful place during the day and pretty at night, and it goes well with the sparkling colored lights. I think the good memories will remain for a long time~

Seaside food, great scampi, great service.

Brownie was delicious and still warm, and homemade ice cream was fabulous, but there were some issues with crunch in another dessert. Actually, the pastry was more like clay. Chips are fine. In my opinion this cafe is a little bit too overpriced.

Didn't end up eating here on Sunday as very expensive but did enjoy the coffee

Only had a drink but the location is lovely and the service was perfect. Will update review if we have food one day.

Apologies if I’m reviewing the wrong place, they are side by side with the same logo above. It was your typical seaside fish and chips, over priced and really not very good. My local chip shop in a land locked county is far better and less than half the price.

I love this place highlight of my mini breaks. Good quality food local beer good too. Won several awards not surprising. Expect to pay a little more but fresh caught fish lovely. Staff friendly, kind, polite

This place is best visited in the out of season months This time of year is far too busy The food is poor and service is slow 20 to 30 minutes.Greek salad at £17.50 leave well alone A lot of money for a bowl of lettuce and very little else they obviously are capitalising and not a clue what this salad should have in it Beer was ok but double your order as again a long wait for a refill otherwise.Still a nice place to sit just a shame about the above.

Good food, great service. Friendly staff.

Lovely little spot, right on the coast. The staff were fantastic on our visit, very attentive and friendly! We had sea food which was cooked to perfection and absolutely delicious. I think we paid around 30 pounds each for our meals and drinks. Well worth a visit if you are in the area. I will be back 😊

What a wonderful place for an evening meal. Staff were very hospitable and went above and beyond to accommodate on short notice. Beyond that, the chefs cooked delicious meals. King prawn penne pasta, fresh pasta with chilli, very tasty and chicken Printanier, chicken breast in a creamy mushroom sauce, veg and creamy mash. All washed down with Don David reserve Malbec. With views across Torquay Bay. It's definitely worth going back to try more on the menu.

The food was incredible, and the staff members were super friendly and welcoming! It's definitely worth visiting!

Food was delicious, service was really good and atmosphere was good too

Local recommendation that turned out good. Would visit again.

Excellent friendly staff with reasonable prices for a sea front location. Very welcoming for either a drink, a light snack or a full meal. Love this place

Sun 21st July. We had a camembert cheese bake, with chips, and with ciabatta bread pieces. It was delicious. The staff were professional and pleasant. A very pleasant couple of hours enjoying a splendid and reasonably priced meal. Thank you Pier Point.

My wife dropped me off to order and pickup a takeaway to take home. I ordered 4 items and was told it would take around 8 minutes - they weren't busy. I went and sat on the wall opposite then heard my number called and went to the counter to find my takeaway order arrayed before me on the counter in neat little trays. I said I wanted a takeaway and received the most astonishing sneer from the young lady behind the counter who the then slowly and painfully wrapped everything up as the food gradually got colder. I don't know what her problem was but I don't need sneering at AND I'm a local and have eaten here frequently in the past - but not in the future. Then we got the food home. Oh Dear. Look at the signature picture for this restaurant of a plate of fish and chips with crispy, bubbly batter. That's what it should look like. What we got was a slab of even flat brown batter with fish inside. Cooked in oil that wasn't hot enough is the reason and it looked and tasted just like a slab of Lidl's frozen fish. The deep fried sausage in batter was a poor quality, pink meat, cash & carry special of the worst quality. Most of the meal went in the bin and if the attitude of the serving staff is anything to go by, all this Restaurant will care about is that they've got our money.

We were greeted by a lovely young lady called Makeda who received us so beautifully. She ensured we were seated comfortably out of the hot sun and our walker was safely stowed. She explained how things worked and left us. We placed our order which was soon served together with our drinks. Beautifully presented and delicious. Thank you for a lovely experience

Ideal for stopping and having a drink to relax near the sea.

Was one of my favourite places to visit till today. There were ZERO people in the resturaunt yet after selectng a table to sit at was told cant sit there.... in the EMPTY resturaunt. Was even told politely or explained why. Maybe put reserved signs out first instead o flinging them in the tables after the fact as it looks hostile. Remember when people were polite and customer service existed. I was so excited to visit this morning and was saying how good it was to my friend then this happened. Very odd. For the money go back to good service I'm happy to pay over the odds of the service is good. Your service is no longer as good so make sure you improve it to bring it back in line with your prices. Customer service is king . I hope this goes back to how it wa soon

Delicious food. We had the fish platter and it was well cooked, batter was crispy and the fish was tender. Great vibes by the sea and very friendly staff.

We sat down in an ENTIRELY empty resturaunt and was told the table was reserved... no reserve signs. They could see me looking around in confusion in the empty returaunt and as i got uo to leave eventually put out reserve signs at every table near the window. There were ZERO people inside so was a daft and hostile gesture in their part.

Had a fantastic meal at the pier point the fish was excellent lovely staff and a great location stunning views over the bay