Pier One in Cornwall, Isles of Scilly

We visited several times over our week in town. This place has amazing food and despite some of the reviews saying otherwise we found the service friendly and efficient. Everything is cooked fresh to order so there is going to be a wait during busy times. I had the poached eggs and avocado on granary ( several times) an amazing goats cheese salad , waffles and coffee that were both delicious. We also called for drinks too and love the fact you can watch the world go by as you sit outside. We will be back next time we are in Cornwall .

Arrived at 9.40am,ordered by 9.50am..drinks didn’t arrive till 10.15am and food at 10.30....all I’ll say is the best thing about the‘breakfast’was the bread...not what I call a full English,no tomato,no mushrooms and overcooked bacon and sausages,staff very young and clearly not trained atall,which isn’t their fault,leaning across a customer to pass food,come on guys.train your staff,you could have a goldmine...I probably wont return I’m afraid to say...and as someone else pointed out,had to pay before we’d had our food,don’t like that either,hence no tip as couldn’t judge what to give based on 1st impressions and service up till then

Arrived at 11:20 for breakfast and was told they had now stopped serving breakfast, even though their menu clearly said breakfast served until 11:30.Therefore we opted to have something from the lunch menu, this was ordered shortly after 11:30 and it was eventually served at 12:15.45 minutes for burgers and sandwiches!The chicken burger I ordered was extremely dry to the point that a desert would have more moisture, to me it seemed it had even been microwaved or placed under a heat lamp for far too long. With regards to drinks we wanted to order milkshakes to be told that their were none available.One person had her drink missed even though it was ordered and had to remind the staff about this for it to arrive. We had no offer of sugar with our coffeesWhen the food arrived we had no cutlery for the first 5 minutes. We were also made to pay before our food or drinks arrived which I think is very odd.All in all a bad experience and I would not come back to this establishment.

We’ve been here last weekend for a breakfast and I have to say the service was dreadful First of all it took ages for someone to take our orders The babychino came out boiling hot even though we sad only handwarm please The food came out cold and we then had to wait for cutlery The table behind us sat down close after we sat down but never got served and left very upset We then told the waitress with the tattoos that they had left and she just said “tough” and walked off They weren’t even busy. So if you want proper device and warm food and don’t burn your child go elsewhere

I have lived in Looe all my life and often would go in to the cafe for lunch, with it only being takeaway I thought I would try a take out. I ordered a bacon bap it was very dry, my friend ordered toast. It wasn’t busy so I expected to have my food hot considering we sat outside on the wooden bench by the well. Her toast was also cold. When we placed the order I did notice that 2 waitresses one young lady, one older, wasn’t sure if she was the owner they was chatting while we waited at least 20Mins for our food.

Cafes have a lot to cope with at the moment and I rarely if ever leave bad reviews - I prefer to just move on. However I ate here yesterday and had chilli jacket potato. Unfortunately it was cold so I just sent it back without any fuss and ordered a flapjack instead. Manager and staff kept saying it had been in for the right amount of time, doesn't matter as it was still cold. Manager asked where I was from and then told me i should not be there as I was from a Tier 3 area,. I am not, and if she had just looked at the sign in book she watched me sign she could have checked that. However she decided to have an argument instead.Never going again, lots of better venues in Looe.She also had double standards as she was allowing diners to approach the kitchen area without masks, petting dogs as they came in the door and displaying poor hygiene.

Went in on very wet day. All staff masked and had a lovely cake and hot chocolate which we couldn’t fault but as we were sat in there a group of six came in with a very wet dog who did the usual shaking off the rain all over the place and also not one of them had a mask on when they came in to wait to be seated and even walking round to get drinks from the fridge and no one asked them to put a mask on or ask why they were not wearing one. I understand 1 maybe 2 not wearing one for health reasons but not 6 young people without one.

Popped in for an afternoon drink and snack,Waited for ages before anyone came to seat us or serve us. Chose a table for social distancing but then waited again for it to be cleared. But it wasn't wiped down - and actually, watching others coming and going going during our stop, no tables were wiped down between customers.Waitress was friendly and drinks were ok.It's clearly a popular venue but I wouldn't feel confident to go back in view of the lack of hygiene measures especially re COVID.

Looe was very busy when we visited last week on a rainy day but we were pleased to find this lovely friendly cafe, accommodating of our toddler (and pram), gluten free sandwich available for him and were impressed with the social distancing in place. Always nice to see dogs welcome too. Would definitely consider returning when back in the area

After looking at pastie shops that weren’t that appealing we gave Pier One a try and it was very good. It was fairly quiet so service was quick and attentive. Jacket potato was excellent and the bacon and cheese panini too. Good coffee. Would return if in Looe again.

Totally ignored for the first 20 minutes, had to ask twice for service and after 30 minutes had our order taken, then were asked to pay before we had even been served. Unheard of in my lifetime! Another 30 minutes.nothing.So got some money back from a very unapologetic manager or someone. Neve had such poor service. Don't want to put the staff down in these difficult times. First complaint about anything ever

Stopped at Pier One for coffee and tea cakes. When we first got there they were quite busy (so at first gave them the benefit of the doubt) Sat at a table and waited 15 mins for someone to take our order. No one came 1so I went up to ask. Another 10 mins goes by and we have to ask again.We were sat there for about an hour in total with little to no service. People who arrived much later than us received their orders much quicker.So disappointed and not much of an apology. Won't be going there again.

We fancied a coffee and this was the first one we came across, so decided to stop. Service was so slow, considering it was not busy, and I mean slow enough we nearly decided to walk away. The cups were not handled correctly with staff touching the area you would sip from when filling with coffee and putting on the tray - why not use the handles much more hygenic. Coffee was very bitter and not very warm. Expensive and not worth stopping at, there are plenty more coffee shops to pick from. Didn't feel very covid safe at all.

We were in looe looking for somewhere to have breakfast and found this lovely restaurant they opened at 8-30am but they let us in a few minutes before I had a bacon bap and my husband had the full English it was wonderful very tasty fresh the place was nice and clean they did track and trace also had sanitizer on hand ready also social distances as well recommend this place highly

Husband really fancied a banana schmoo we watched the assistant make drinks but the milk had been on the side when we sat down the milk was warm, yuk. When the lady cleared the table we told her the drink was left as the milk was warm, oh never she said our milk is always cold! Disappointed with the reaction of that staff member after she had cleared the table the then offered another drink.We didn't want to fuss we didn't want another drink we wanted to let her know why we hadn't drunk it

Super friendly staff and a great range of drinks and food to suit all family members. Outdoor seating available and comfortable inside.

Went for breakfast here today on our last day and can honestly say I wish I had of found this first as I could easily of eaten here everyday. Excellent choice of food, well presented, good prices. Well done to a great place

We stopped off for a light lunch and were pleased the social distancing rules were in place, hand sanitisers on entry and exit and all staff wearing masks. We received friendly service from our waitress. We ordered two cheese and onion paninis with side salad and crisps and two small bottles of peroni. We enjoyed our lunch in this cosy place. Do give it a try.

To start with, the service was amazing. Check backs to make sure everything was okay were timely and the food when it came, was superb and full of flavour. The singer who was here on Sunday at 2pm (Charlie Louise had a stunning voice and really added to what was already a lovely atmosphere. We will be going again and again to try everything on the menu. You'll be in for a nice treat if you get to listen to her!

We’ve had several lovely lunches, and coffee stops here, more than impressed with the cleanliness, staff are visibly and constantly cleaning menus, sauce bottles, tables etc - all wearing masks or face shields when they are amongst customers. Lovely food, lovely coffee and we’ve always found somewhere to sit comfortably even at peak times. Definitely recommend visiting Pier One x

Stopped for lunch with our family. Dog friendly which is fantastic. Staff were friendly and food came quickly despite clearly being very busy. Definitely the best spot for a bite to eat in Looe & has outdoor seating - perfect. Highly recommend.

A great place to sit out and have some lunch, covid safe, very easy to order hand sanitiser at front before you enter. Staff friendly and helpful, food beautiful panini came with side salad and crisps, and plenty of it. Be careful of the seaguls as they can swoop in for any leftovers that might be on your plate. Worth a visit as in this current situation its nice to be outside.

very good food, ordered a chicken and chorizo panini and it came with some salad and crisps which was nice. also got nacho fries which had great salsa and guacamole. you need to try the smoothies!! very good food and the staff is also extremely friendly.

Lovely location lots outdoor space food is amazing lovely staff open for breakfast lunch untill late very helpful owner and staff breakfast baps panini lots of variety

Food is spot on for a lunchtime, very accommodating for families and dog-friendly. Staff are friendly and service is fast even when busy.

Popped in to pier one for a bacon roll this morning and can honestly say it was the best I’ve ever had .Perfectly Cooked bacon in a lightly toasted granary bap ,It was delicious and the staff were really friendly too

Visited this cafe with my friends with a weekend away in Looe, lovey food, friendly staff, my only fault was when I came out my clothes smelt of fat. Maybe needs some airing out or air freshers plug ins

We stopped off here for a coffee on a cold miserable day and were very impressed it was lovely and cosy and the gentleman who served us gave us a warm welcome our Lattes came out nice and hot and cake was good it is on our list for a visit next time we are in the area.

Trting to find a decent cafe that's OPEN in looe during winter is an achievement, but as cafes go..this is good and it was OPEN LOLStaff Very welcoming Having just had 2 TEETH OUT 2 DAYS PREVIOUS...Thought I'd have scrambled egg on toast and hot chocolate.Couldn't fault it..Will return.Dog friendly

Popped in here with my partner to get out the cold for a hot chocolate & a piece of cake & fortunately dogs were allowed inside :) The young girl that served my partner was polite, efficient & helpful. She took our order & brought it to the table :) We ordered 2 hot chocolates, a slice of the chocolate fudge cake & a slice of Jaffa cake cake! It was all absolutely lovely but my personal favourite was the Jaffa cake cake, we even got 2 slices to take away!! If I had one criticism it would be the 2 different cakes were cut with the same knife & the chocolate fudge cake came with some of the other cake on it but that wasn’t a problem to us. Would definitely recommend and we will be returning! Especially for some of that cake!

I was served a sausage and egg bap in a roll with mould all over the top. When returning it a joke about the waitress needing a trip to Specsavers was made, followed by grumbling about trying to refund a card. I get that mistakes happen, but there’s a lot of questions to be asked when a member of staff can hand a customer a bap covered in green mould speckles without noticing....I’d double check anything you order from here - personally I’ll be avoiding it. To top it off, the food was expensive and the service was very slow.

The staff were very polite but would stop to talk to friends. Service was very slow for just coffee. Also quite expensive in my opinion

After giving this place five stars last year I was really disappointed to find they had changed their breakfast menu. The sausages were completely tasteless and the baked beans were obviously the cheapest. One member of staff was very friendly and kept busy all the time but I went in when she wasn't there and while I was eating my panini (still good but unfortunately served with corn chips instead of crisps) the three members of staff were sitting with drinks, two at a table one on her phone, the other on a tablet and the third was sprawled in an armchair also on her phone. Two ladies came in who obviously didn't know you have to go to the counter to order and pay but they were totally ignored. The majority of staff obviously need some customer service training and be taught how to smile.

After reading the negative reviews I was reluctant, it was a lovely Sunny day with customers sitting outside, we thought we would try. I ordered a panini and a coffee as did my husband, it was freshly cooked, the coffee is the best coffee I have had in a very long time, staff were very friendly and helpful, we will defiantly return when. We come back to Looe.

Lovely little cafe, scones were beautiful! Don't know what previous negative reviews are about, girls were busy but friendly and helpful! Would definitely recommend

Called in for breakfast before 10 am not many people in.. should have realised why.. service appauling staff incompetent and no chef !! Two full breakfasts ordered beans on toast and veggie breakfast minus eggs as vegan but staff couldn't deviate away from menu as it gets to confusing for kitchen. Glasses were dirty as was table. Vegan ended up with baked potato with beans and cheese.. these people really have no idea . Best avoid . Staff argumentative. RUDE . Shame we didn't leave before ordering. Waiting another 10 mins for the correct baked potato staff training well and truly needed ..

We were really looking forward to breakfast at Pier One as we visited this cafe earlier in the season. What a disappointment,food was precooked,bacon was almost raw,eggs broken and beans cold. A member of staff was eating whilst texting behind the counter. Owners need to get their good food back on track,it's a long winter.(Visited Sunday 1st September).

Visited here for breakfast and have to say it was beautiful, well cooked and hot. I had bacon, egg, beans, sausage and hash browns. The staff are realy nice as well.

We made a huge mistake eating here but we were very hungry and had been walking for miles. We found a cleanish table (most were filthy despite not many customers and 4 staff on) and ordered a light lunch - a cheese and chorizo toasted sandwich, a jacket potato and 2 pints - £22. I thought that was far too pricey for the mediocre offerings.

We decided to stop for a quick bite to eat which turned into an hour. The tables were filthy, we decided to order and £22.50 And half an hour wait later we finally got our food after drinking the warm orange juice and luke warm hot chocolate we weren't expecting much. Thankfully to. The bottom of my egg was black and the bacon was far too fatty.

We were in a bit of a hurry so were concerned about how long the wait would be. We visited for breakfast on a Sunday morning and took an outside table.

Poor service, 30minute wait for food when no one else was waiting, finished drinks before food was brought out, one was wrong so has to eat chips separate whilst waiting for replacement, had to ask 3 times for a milkshake that was missed off even though more recent customers got theirs before us. Place is looking shabby now and could do with a good clean and spruce up. Explains why tables were available when everywhere else was busy. Avoid unless it has a winter refresh.

Took an age to get serviced, only 1 worker and a junior person.

I visited here with the family on our arrival of Looe bay after a 6 hour journey. It’s a lovely little cafe with an outside seating Area. Staff was all polite, seating area was clean and food was great too. We all ordered breakfast meals which where all tasty highly recommend the bacon and sausage bap and the pancakes with chocolate and marshmallows.

Great food, great location and very friendly staff. Proper butchers bacon, sausage and eggs, cappuccino to die for. Will definitely be coming back.

Really nice place to sit and relax, eat and have a coffee. Will recommend to others. We ended up here, having had a bad experience from the harbour moon, but glad we did as we discovered this lovely place

From the first day we arrived on our holiday we started using the Pier One Coffee shop, as it has plenty of room on the flat as mum mum uses a mobility scooter and I am totally blind using a long lane. They also sold Doombar beer for my dad.

Came here several times on our long weekend. Really enjoyed the freshly made sandwiches with a lovely mug of tea! Added bonus was that we could sit outside, in the lovely hot, sunny weather!

Had lunch here which was very reasonably priced. Food here was really good and the staff were very friendly towards my three dogs, bringing them out treats and water.

Wow what a genuinely decent cup of coffee and served piping hot. average to high prices. However it would be good if the staff were a little bit more cheerful and tried to engage with the customers.

Myself and partner are from Manchester and just absolutely love Cornwall and we came to Looe just over a week ago.

Popped in here for lunch. We had toasted sandwiches which were really nice. A bit pricey. The service was good. The cafe could do with being a bit cleaner.

Lovely place to eat. Seating outside for when the weather is nice and the service was great. Food was very good for the price we paid and I would highly reccomend. Definitely try the pancakes!

Popped in today for breakfast and the bacon was absolutely awful tasted off and I was given more fat than bacon. The fried egg was over cooked as well!!! The staff in here lack any kind of food hygiene training or customer service skills. The girls in the kitchen had their hair down and were eating whilst they made our breakfast. The waiting staff were also spending more time on their phones than serving customers. Whilst I was sat in the cafe, when woman came in and stood waiting to be served for a good 5 minutes and eventually left as no one would serve her as they were too busy on their phones. One of the waiters walked past me to clear a table and he was on snapchat. Absolutely unprofessional.

coffee is not cheap,£2.90 for a large cappucino, have tried this place a few times now hoping it would get better because as a local I would like there to be somewhere that can make a decent cappucino. What has been served to me each time is definitely not a good cappucino, no foam,no pattern,tastes like a bitter,watery milky coffee at best,thrown at the cup and spilling on to the saucer by the 'barista' each time. Asked for a babycino for my little one and was charged £2 for a lukewarm cup of milk,when in Costa they are free. Bacon on full English was almost raw and eggs very undercooked,sausage was cheap rubbish. Outside tables were uncleaned with ashtrays on them,not a nice place to sit. Would not recommend unless huge improvements are made

My family called here for breakfast. Biggest mistake all holiday. Ordered food and sat down outside. Our meals never arrived. We called a gentleman waiter over to ask where were our meals to be told he had given them to someone else and that we needed to go back to the counter to reorder??? Why when he clearly knew what we had ordered and also who he had incorrectly given it to I don't know. I went to the counter with him to be asked a further 5 times by the same waiter what was it we had ordered. 2 set menu full english Breakfasts, the guy couldn't remember such a simple order!!!! 5 mins later the breakfasts arrived. Clock cold beans, luke warm sausage, snotty eggs. I took the beans back to the counter and asked a waitress if she had a probe to check the temperature of the beans. She stated they don't have one. Hang on alarm bells start ringing NO probe in a food establishment, how do they monitor cooking and reheating temperatures. Whilst waiting for them to microwave the beans I could see food is not cooked fresh to order definitely not gourmet it's reheated cheap quality sausage and undercooked bacon. A waitress who was obviously aware that I was watching the kitchen staff waved her hand at me shooing me to go and sit down and she'd bring the beans over. Overall shocking service, absolute shambles. This place is busy due to its location and tourism, if it was to rely on regular returning customers it wouldn't be trading. No customer service skills displayed. Poor quality ingredients. We definately won't be returning.

Went in for breakfast by the time it came out it was almost lunch time, they ought to warn you if the food is going to take a while but we didn't even get an apology for the delay and not going to lie it wasn't even worth the wait, nothing special and for the price I expected better. Certain I won't be returning as the wait time was absolutely absurd.

Came in for a with my partner and friends for a breakfast. Once ordered and waiting for coffees, my friend and I could clearly see the lady in the kitchen put our sausages and bacon on the microwave. Thought it might not be ours so waited to try it. Sausages and bacon both tasted nuked and the beans were like bullets. Worst £31 I've ever spent.

Popped in for a quick snack and coffee, food was good, peeps were friendly. And a bonus for dog lovers, their welcome too.

We popped in today for a quick lunch with the kids (three of) who were starving and teasy... had seen the word Gourmet on the ad board outside so thought we were in for a treat!

My brother and I popped in for lunch yesterday, the pancakes was great and my brother’s panini also lovely, the lady was all on her own and she had a lot on her plate the till was not working and she had to nip out for salad but she did very well, we did wait a while but we did not mind as the food was brilliant, we will be returning next time we visit Looe, I even put a picture of my pancakes on my Facebook and already have 35 likes from my friends who could also be potientail customers for you in the future

Good welcome. Pleasant and roomy cafe that is dog friendly and comfortable. Spacious outside seating and room to park bicycles. Lovely coffee and excellent selection of home-made cakes. I will make this the cafe of choice for subsequent visits to Looe.

Had breakfast here, I would not recommend to anyone in a hurry we waited nearly an hour I had to go and put more money in the car park, then when it arrived it was average at best we won’t be back.

Ordered 2 breakfasts at a cost of £5.50 each for 2 bacon, 2 sausages, 2 eggs, beans and toast. Bacon was extremely fatty, sausages were obviously precooked from the day before and heated up as they were stone cold in the middle, eggs were barely cooked and had a layer of snot over the top of them, beans were piping hot which was the only plus.

Lovely spacious cafe with a large outside seating area. Very welcoming & dog friendly. Tasty coffee & good toast. The cake selection looks amazing. A nice place to relax & people watch.

Visited today and although I was the only customer to do a food order it took 30 mins to arrive and when I queried my order the assistant said the first egg wasn't cooked so they had to redo . When the poached egg on advicado toast finally arrived the toast was soggy , hardly any advicado and the egg still uncooked nothing like the quality and presentation available in their other cafe in Plymouth . I was offered another coffee whilst I waited but decide on a refund instead as I had already read the paper and finished my drink .

If you are fed up with cheap sausages and half-cooked tomato for breakfast this is the place to come. The menu includes such delights as Eggs Benedict and scrambled eggs with smoked salmon, a welcome change from a full English. Sandwiches and paninis are packed with filling and served with a dressed side salad and crisps and are reasonably priced. Dogs are made welcome and the staff are friendly. I look forward to returning next year.

We are here at approx 1430 which was still very busy with only one lady serving everyone. She did an amazing job and made sure everyone was served as quickly as possible with standards and quality being top notch. Both my partner and I had a bacon and Brie sandwich, which came with a lovely salad and crisps.....the dog also got a couple of treats which he was very thankful for after a long coastal path walk. The sandwiches were delicious and would highly recommend eating a spot of lunch here. Thank you.

New restaurant since our last visit to Looe .a quick snack and great service.Ordered a sandwich and drinks .huge sandwich filled to the brim with filling and garnish enough for 2people .clean spacious area in and out to eat reasonable prices would definitely visit again

Had breakfast here, it was excellent, the coffee is brilliant too! Nice friendly staff, calm under pressure as Looe can be very busy in the summer, I really liked this place and will go again!

On a recent visit to Looe we stopped here for lunch, it was a sunny day, Looe was buzzing, and it was a great spot. The service was friendly and professional the food the menu was limited but delicious we certainly enjoyed what we had and it was good value. We will certainly be back.