Phoenix House in Tendring

I ordered by telephone, part of the order was 10 sweet and sour chicken balls. Once delivered, which was fairly quickly, i emptied the containers and found that there were only 9 chicken balls. I had this problem with a previous order too, so I phoned to let Phoenix house know. I explained the situation and heard some animated discussion in the background, after which the call was dropped. So I phoned back explained the story all again and suggested they look at their quality control before dispatching, no apology but a thank you for letting them know. I know this is not 5 star dining but you would expect to receive what you paid for. This episode has left a bad customer experience for me and a loss of a customer for them.

We ordered our chinese meal through WhatsApp before the restaurant was opening at 5.00pm. It was delivered by 5.20pm and was one of the nicest Chinese meals we’ve eaten.

Wife ordered Sweet & sour Chicken (Cantonese style) I had THE best salt & pepper spare ribs, son chips & prawn crackers (?) - We're all full - can't recommend the speed, quality of food & friendliness of staff. Top notch

Always use this Chinese when we have a takeaway, great food very tasty and delivery is always on time

Not the worst I've had, but close to it! Overly salty, crispy beef soggy and bland noodles. Asked to wait outside due to covid restrictions which is understandable. I waited and waited, seeing people go in and out. I'd ordered via phone beforehand, so didn't expect to also wait long after arrival. Another customer came out and asked if I was number 12? He said they'd been calling the number inside for ages! How was I supposed to hear it, when the door was closed and I'd been asked to wait outside??? This is a take-away restaurant only, not sit down inside. Sadly, the food wasn't great and we go elsewhere now.

Been coming here for years. Good food, fair prices. Can get very busy especially on weekends but this in itself says a lot about the place.

Not my local Chinese but on the suggestion of a friend who goes there all the time, I gave it a try and found it better than my local. Didn't buy a lot in case it wasn't nice but wished I had as the missus nicked half of it. Seem to get lot more for your money as well.

I actually wanted a Pizza but there was no pizza shop doing deliveries because of the heavy snow. My son suggested Chinese and this place was not only one of the few fast food outlets opened, but it was actually doing deliveries so thought I'll give it a try. The verdict. Food was wonderful, some dishes were a bit too spicy for me but the boys loved these ones. Customer service was excellent. The person who took the order was very polite and explained that delivery will be slower than usual. The delivery guy (could be the same chap that took my order ?) turned up wearing a mask and kept his distance so was very COVID aware.

This was the first time we have ordered from here. We were given an hours wait as it was a Saturday. However our food was almost cold when we put it on the plate. The mushrooms in my chow mien were raw. So let’s just say we wasn’t impressed and won’t be going back for more.

Had the chicken omelette and had to throw away tasted like the chef had drop a whole pot off salt in it , it made me feel sick , disgusting

Very very impressed with polite and fast service, flavoursome food and reasonable priced with extensive menu!

If you’re a veggie ordering be cautious there was MEAT in the noodles!! The food was bland and tasteless

Lady behind the counter was lovely & food was good. Portions are really big. Recommend the Sweet & Sour prawn & egg fried rice.

Popped in on the way home to get a bite to eat and what I got was good stuff. I didn't order a lot but what I got was tasty enough to give this place another try when I'm passing by again. I appreciate the fact that its opened to feed blokes like me when everywhere else is closed. Bloke who served me was a top man.

This Chinese takeaway has been in Frinton for years now, and never fails to please. We often order from the Phoenix House and the food quality is always good. The staff are always polite, professional and efficient. If you order over a certain amount, they offer free delivery.

This is one of my favourite places to get a Takeaway when I visit Frinton. It beats all the other Chinese Take outs I’ve had. The food is delicious and the service is very good. Looking forward to my next visit.

On a day trip to Frinton, I fancied a takeaway. I came across Phoenix House and was not disappointed. The food was hot and tasty. Portion size good - value for money. The staff were very helpful and answered my many questions as my daughter is quite fussy on what she eats. Everyone enjoyed the food. Would definitely recommend and if I was in the area again, it will be on my places to visit! Yum

Had it when I was in Essex a few months back. Missed it so much I travelled back across the country for another satay. Extremely moreish!

First of all your opening times are completely incorrect.Instead of showing opening time at 0530 each day its actually 1730. You should correct this. Closing times are correct.Very nice special fried rice and plentiful portion. I also got mushroom omelette which was very tasty but they fill it with chips which was disappointing. Thus small portion of omelette due to chips mixed in.Staff seemed very nice and courteous and 2 mins drive to the lovely Frinton beach so you can enjoy your meal on the seafront.

We use it regularly. Friendly staff. Good idea to phone your order over as can get very busy especially at weekends.

I heard that this Chinese had improved so I gave it another go , it’s improved loads , the food was delicious . Reasonable prices as well !

Had a house special chowmein and sorry to say it was disgusting. Beef was so fatty and smiley, pork was dry and the bed of chow mein was full of grease. Never eat there again.

Have reviewed this place before with glowing compliments but last nights meal was beyond awful.i hear there has been a passing of the torch(as such) here which has in my opinion ruined the take away.after last nights £30+ meal I feel I need to raise my voice.burnt sweet n sour chicken balls.prawn crackers that were beyond edible. Greasy pancake rolls.bland chow main and the chop suey,well I tasted q onion piece and threw it all in the bin..i wouldn't feed that to a dog...worst meal I've ever ate.will never return to the new style place...never have I had to take s drink to wash the taste outta my mouth after a meal like I did last night.

We feel we have to make a comment on our take away last night, friendly staff, prompt delivery and the food was astounding, I've read various reviews on here, but our experience was very positive.

waited 2 and a half hours for cold food, very annoyed i only live 2 minutes away. i rang multiple times and they said 10 minutes

This is a local takeaway for me and my family, happy every time. Would recommend, love this Chinese.

Exrensive menu very freindly service. They offer home delivery excellent food competativly priced order by phone for delivery or collection

My self and husband get a takeaway regularly my husband tony has great banter with the owner the food is amazing always perfect never had a problem it’s by far the best Chinese around here I would Highly recommend

I get take aways from here but that’s only because it’s the only one in Frinton . Food is hit and miss , sometimes dry and sometimes too greasy . The lemon chicken is always lovely . Staff are quite rude and the owner is usually having a row with the women behind the counter . Prices are okay but the food is overall average .

Have used overof many years and food is always of a high standard and good value for money. No hesitation in recommending. Their home delivery service is the icing on an already tasty cake, arriving both swiftly and hot!.

The best Chinese in the local area. A wide variety of dishes on offer and pleasant staff. Weekend deliveries can take longer which is to be expected but a pick up is only usually 10-20 minutes.

Food here used to be reliably excellent every time - regrettably this is no longer the case. Kenny and Simon are lovely people and welcoming, so you feel guilty not going to them for your take away, but loyalty only goes so far. Have been using venue for about 22 years now, but only maybe 6 times in last 3 years - only once in this period was the food quality reminiscent of the good times. Maybe we have been over harsh in rating, knowing how good it used to be.

Food was good quality, ordered and collected, was ready at the time stated. Food was hot and tasty. Would recommend this take away.

Great quality.best Chinese restaurant in Frinton on sea.very happy friendly staff.pancake rolls and chef house special are to die for.never once had a late delivery and never had to wait upon picking food up.

On the last two occasions the food has been taken back!! Save yourself hassle and buy a Chinese cook book as you can't get any good meals here

Was told 20 mins 40 mins later food was handed to me got home after a 5 min drive food was freezing and everything was cold and really greasy was awful threw it straight away and definitely won't be going back

We always use the Phoenix House for a Chinese but was rather disappointed with my sesame prawn on toast. There was hardly any prawn & just got a mouthful of oil - quite disgusting! Having said that the chicken satay was amazing.

Not been here for a while but went on sat night and the wait was over 1 hour Got home and the food was cold and horrid. Burnt chicken balls and vegetarian pancake rolls. Won't be going back

Always excellent food and staff very polite , good choices and they delivered as well free of charge

Un servicio de primera clase y la mejor comida china en la zona. El amable personal. Gran comida cada vez. Siempre recomiendo a los visitantes!

Tuvimos un precioso y ninguno de nosotros podría criticar? El personal es amable. Sin duda, volveremos. Menú de buena ...

He utilizado durante un período de muchos años y la comida siempre es de un nivel alto y una buena relación calidad-precio. Su servicio de entrega a domicilio es la guinda de un sabroso pastel.

Tuvimos una comida para llevar entregado Nochebuena (sólo porque Jade no entregar) y fue absolutamente horrible. Es que me desanima comida china como era tan mala. Teníamos curry verde tailandés - aguados y no sabía nada de pollo, brotes de soja grasienta.

I have always found the food to be nice and fresh. No problems . Staff are OK not particularly friendly always seem to rush you when ordering

Had to throw the takeaway it was so horrible. It smelt awful and tasted nasty. Chips were not fresh. I wont go here again

Excellent food totally recomend staff always friendly was given a free bottle of wine over Xmas too which was very nice

Food was average at best would NOT recommend to anybody !!! Order was wrong and there was more fat than meat. rice was hard don't know if it is precooked. Spring rolls were soggy and tasted suspicious. "Crispy" chilli beef was also soggy and did not taste good at all (soapy).Owners are extremely grumpy and unwelcoming/delivery driver is something else, a smile would be nice rather than a grunt.Would not use again and would not want anyone else too.

Had a take away one weekend in sept & the ribs tasted chemically, phoned up & told them,no apologies & they said I couldn't have another portion of the same & had to have in a different sauce,strange but OK. They delivered them but they still tasted the same! Didn't bother phoning again as it wasn't getting me anywhere just didn't eat them. Next time we got food the delivery guy said he found out the problem, it was a problem with the cooking equipment! Food that day was good so was obviously fixed. Delivery man is very nice and friendly :)

Fresh tasty delivered to your door good service order early at busy times, normally christmas time as so good run out of food

very nice staff and quick delivery. food is nice and would recommend to anyone living in that area as other Chinese places are quite a walk away or small drive.