Penarth Pier Pavilion in The Vale of Glamorgan

Three women stood behind the counter took an age to take our order then an age to bring it out. £26 for fish chips chicken nuggets. Don’t offer take away boxes, won’t give take away bags. Disinterested, rude and ignorant. Plenty of good chippies around I would avoid this place like the plague.

Went this cafe today Picked two ice creams from the fridge and joined the aueue to pay behind two other people ordering lunch ,waited about 10 minutes and it was my turn to be served .at that point the lady serving walked off and entered a conversation with a customer while clearing tables leaving me standing at the counter like I was invisible stood another three minutes being total ignored so decided to take my custom elsewhere .totally rude service ignoring paying customers ,I won't be back .

Great spot however not so great service. Staff were unsociable when serving and when me and friends tried to sit upstairs a member of staff shouted at us to inform us upstairs was closed. This made me and my friends feel rather embarrassed in-front of other customers. The only benefit was my ice cream.

Had breakfast here both days on our trip to Penarth. Tasty sausage or bacon roll that they can heat up and also nice coffees. We had the Bakewell tart and Victoria sponge too. Would recommend, lovely views. Staff all very friendly and good ambiance.

Enjoyed a meal of muffin and sausage, scone and clotted cream, coffee, etc. A bright and clean cafe with seating upstairs and outside. Prices were fine and they had a wide selection of home baking. Staff were friendly and the food was brought to our table.

Ordered 2 coffees only to be told it was card only. Told them you lost a sale and walked out. Rude staff as well.

A friend and I walked here one cold, wet and windy morning, taking her dog for a walk along the esplanade and pier and then inside the Waterloo Tea cafe for brunch. Greeted by a very friendly member of staff, we placed our order and found a table. We both chose the poached eggs on sourdough with spinach and hollandaise sauce. My friend had an Americano with hot milk, I chose the hibiscus tea as it’s my favourite. The bill came to £19, which is a little on the pricey side, but our whole experience was good and positive so i didn’t begrudge paying. We look forward to returning soon.

What a find ......avocado, sour dough and poached eggs ...the very best ever ...reasonably priced and Jess was soooooo welcoming and friendly ....def will be a regular ❤️❤️❤️

Went here for afternoon cake and tea. last week. Very average food. For some reason all hot drings are now £3 - sounds a rip off. I suggest you give this place a wide berth. Will not come here again.

You can sit inside or out and have lovely cake with your coffee. Always plenty of people to sit and watch

The cafe is clean and fresh-looking, helpful efficient staff and we had very good coffee and pastries. The atmosphere was pleasant and it was lovely to sit overlooking the pier and seafront. Definitely going again.

Been several times now and they just cant seem to get it right....the location is fantastic for this type of venue but the dining area is a bit claustrophobic and the great view is really only from the outside seats.....menu is not bad as is the food but the staff are not the best communicators which I put down to bad management....probably my last visit here,when its sunny I will sit on the pier and get something from Nicolas or the place next door..........

Great few hours just sitting and taking in the views. Very clean toilets which is a plus. Friendly staff and congratulations to the trust for bring the pier back to life<

I enjoyed the coffee and the cake while looking out onto the sea but I thought the textile art exhibition of Haf Weighton and Carol Bartlett absolutely brilliant. Haf Weighton has some amazingly fascinating and varied pieces which held my attention. I intend going to see them again before the exhibition ends at the end of May. Check to see if the gallery is open and hope you enjoy it as much as I did. More work like this please Penarth Pier.

Visited yesterday on a sunny lunch time. Ordered 2 x cappuccinos which were amazing. We also enjoyed the hand made truffles. Nice gent who served us. Super smiley polite and helpful even though he was rushed off his feet. Will definitely visit again when next on the area.

They catered for the needs of our group of 12 - veggies, gluten frees etc - and every bite was delicious. We had afternoon tea at a very reasonable price. Being seated in the gallery was perfect for our group- much quieter and suited for us all chatting away. There was a huge choice of cakes - all delicious but we were so full after savoury and scones that we decided to box them up, which staff were more than happy to do. All the group were really really happy with everything - often unheard of with big groups! All the food was such a high standard, the venue is beautiful and such accomodating staff. We felt throughly looked after and walked off the cake on the pier afterwards. Can’t recommend highly enough.

Once again a very disappointing experience at this cafe in the Penarth Pier Pavilion. They don't serve decaf coffee!! And no provision made for diabetics. Noise level awful and nowhere to sit....as usual. After several visits, will not be bothering again and don't recommend.

Walked into the cafe and found the staff to be unfriendly and unhelpful, I felt like we were inconveniencing them by being there. The menus were not clearly displayed, the person at the counter was disinterested and the cakes were boring. We walked back out.

A nice place to visit , the pavilion has a nice cafe inside owned by the Waterloo tea rooms chain. Also worth a look around inside the building itself ,to see what's going on . You can even have fish and chips on the pier from it's separate little cafe . On a nice sunny day with the tide in , it can be a relaxing place to unwind .

Was told 20 minutes after ordering a tea and a decaf coffee that they didn't have any decaf after all. Other's experience may vary, but for me a 20 minute wait for a non existent drink is a solid one star.

Came for a friends birthday party and it was a great venue but the price of drinks I thought was over the top for what was on offer. Clean and plenty of room to mingle though.

Enjoyed a wander round the tasteful gallery, indie cinema above would have been tempting as part of a longer stay in the area. Little shops are quant and cafe looked good although we didn’t eat there.

We visit Penarth pier regularly with the children and always enjoy. We visited here on Sunday afternoon ( 5/8 ),had a fab stroll on the pier,kids ran about enjoying, and we decided to get ice cream on the way out, wish we hadn’t now! We approached the ice cream seller situated next to our kids favourite old fashioned sweet shop, and were greeted with a very abrupt “yes?!” from the girl serving! After spending almost £9 on all of us she couldn’t even bring herself to even smile or say thank you! She just took the money and served the person next! There was no huge queue of people waiting to be served, so it wasn’t because she was busy, just RUDE!! Oh and after buying screwball ice creams for the children (which, when I was a child always had a bubble gum in the bottom) they got to the end and “no bubble gum!!”

Could be so lovely as the position is stunning Lacking in atmosphere and decoration Went there for afternoon coffee and cakes Very sad display of a couple of cakes Should be a destination cafe but there is nothing to attract us back

it is a fine victorian pier. unfortunately, i found myself slipping into a filmset in the middle of the last century. comical: for a chap who has walked southend pier many times, i couldn't get to the end of this 1!

This was the 1st visit since this company took over the resteraunt. We enjoyed our time there. The food was well above a pier standards. Only 2 things that could be improved. 1. We are both diabetic and my wife decided to have a soft drink and the only sugar free was Water. Whilst waiting for our food we counted 6 other people asking for diabetic drinks. 2. My wife has to ride a disability scooter as she cant walk, and I had to keep shifting it because other people kept requesting it to be moved (even to the point 1 lady said it should have been left outside).There is no dedicated space for disabled scooters wheelchairs etc. These 2 points are not complaints just suggestions . The staff were friendly and helpfull. The Earl Grey was very welcome as you cant normally get this on a pier.

A 30 minute wait for a cappuccino is just not on. As I was on a break from a class I had paid for at the Pavillion I complained to the cafe staff about the wait. Their response? Not even an apology. This is one ‘nuisance’ of a customer that won’t disturb their day again!!!

very disappointing establishment. We ordered 2 coffees... one black americano and 1 cappacino... nothing wild and wacky... it took nearly 20 mins for them to be done. the waiter apologised that they were busy... maybe they were hiding around the corner as i couldnt see them.

We came for lunch. Out of 5 meals ordered, only 2 arrived. When I asked what had happened? I was informed that it would be resolved. There was still no food after another 30 minutes. The manager then, with no apology, told us that this happens when we're busy. After explaining that is unacceptable, i cancelled the rest of the food as nothing had arrived! I would avoid this place if you want to actually eat.

Great in the summer & winter. Very relaxing, food available, lots of seating, great views. A must see if visiting Penarth!! ❤️❤️❤️

Lovely location, nice looking cafe with outside seating and great views but coffee was average at best. Probably explains why it was quite quiet despite it being 12.00 on a sunny Saturday ! Ordered decaf and waitress apologetically told me after I had drank 4/5 ths that she had given me caffeinated coffee by mistake. Not a great experience apart from being able to sit outside in great location!

The Pier Pavilion is always a nice place to visit where you can have a stroll along the Pier, have a snack and a coffee from Nicola's juice bar (recommended).

Lovely little pier, went to the coffee shop and staff were very friendly, it was sunny so we sat outside, would recommend a gluten free selection. There was a brass band playing on the front of the pier which made it very authentic.

O local é uma delicia de andar, tem bancos espalhados pra sentar e apreciar a vista e poder tomar um...

This is a lovely little pier and easy to walk along even if you have limited mobility. It is spotlessly clean and the views are great. It is also free of charge. There are toilets on it and one or two cafes/shops. There is a...

Gran parada de una bebida caliente y disfrutar de las vistas al mar. . No recomendaría la comida, tuvimos un tocino bap y sandwiches de huevo, los bocadillos de huevo eran muy seco y la oblea de tocino delgado tenía un extraño sabor procesados. Comida cara. Taza de Té Earl Grey estaba bien, cenamos fuera en el muelle y disfrutamos de las vistas.

Es en el período de verano que te das cuenta de lo bonito que es tener un muelle en Penarth. No hay cargo para entrar y hay varias instalaciones una vez allí. El pabellón en la orilla - final del muelle parece cerrado ahora, pero...

Qué bonito muelle para visitar bien cuidado y limpio. parking y un agradable caminar isgood frente. y el crema lce muy bueno.

Bonito lugar para pasar una tarde, caminando por el muelle y agarrando un selfie, unos buenos restaurantes allí también.

Despite being quite a blustery day we sat on one of the tables outside the café on the pier to drink our tea. It's a lovely spot to watch the waves rolling in. They also serve a selection of hot snacks and cakes.

Penarth and it's pier are always a delight to visit and in recent times the renovation of the pier is excellent. So finally to try the café in the main part of the building (as opposed to the kiosks on it). It was Friday at the start of a bank holiday and the weather quite chilly so was quiet in Penarth, still food was needed and in we stepped. Is was after what would have been the main lunchtime rush anyway but was very quiet. I have to say the overall impression was exactly brilliant. The range of food seemed limited and displays not tempting to the eye, I am usually torn in these places. We got a seat and it hadn't been cleared including a left over false nail, there were plenty of staff so no excuse. the staff themselves, young and range from pleasant to couldn't be bothered. What we ate were sausage baps and bacon baps, they were ok but nothing to rave over sadly. The whole building seems to be having issues attracting people since it's renovation and it would be a crime if it all failed. Those in charge should get there act together, the café should be a gold mine. It is wonderfully situated and deserves better.

Great views. Very clean. Nice to have an ice cream or chips on the pier &amp; while a way a few hours watching the scenery.

This cafe has been opened all winter but as soon as we hit the summer it only opens weekends.This has to be the worst commercial decision ever .We we're down on Wednesday and loads of people were trying to get in

Lovely walk from Cardiff bay to the pier a couple of hills but not too strenuous, beautiful scenery.

A great couple of hours spent here. By sharing your experiences, you're helping travellers make better choices and plan their dream trips. Thank you!

lovely setting and sandwiches were very fresh and tasty. service very very slow though. good value and would visit again, but understand when the place is that the service is even slower!

This is always a useful place to end a walk in Penarth. Decent cup ofm tea and splendid views along the pier to the sea. The choice is limited but this does not pretend to be a restaurant - it's somewhere for a cup of tea or coffee, a cake, a toasted teacake and perhaps a light lunch

We've been fairly regular visitors in recent years. Sad to say the cafe and adjacent gallery have both been in decline for a while. Last weekend we stopped in for a lunchtime snack and I was struck by the tired decor and dirty windows in the cafe, and empty space in the gallery where there always used to be something on show. The coffee machine was out of order but we pressed on with a pot of tea and a couple of bacon and sun dried tomato sandwiches. When the sandwiches came they actually contained bacon and cheese -not a menu option so it seems likely they had run out of the tomatoes. No attempt to inform us, just served up, hoping we wouldn't notice. Perhaps the staff were too embarrassed to say, given the absence of a working coffee machine.There's no shortage of trade at Penarth Pier so I can only think the current management is incompetent or has stopped trying. A real shame given the great location.

Popped into the Pavilion café when visiting Penarth. The views are stunning as the café is on the pier itself. The coffee was lovely, but the sausage baps (£3.00 each) were really disappointing as they seem to have been made with the cheapest sausages available - the ones with the really low meat content - and tasted like they had been deep fried! Back to The Blue Pelican Cafe at Hamptons in the town centre next week!

The cafe overlooks penarth pier which has some fantastic views. The cafe could be so much better, it could be a go-to cafe but is just average.To start with no menus on the tables!, no table numbers to identify them in the room!, no soup on a Saturday lunch time!!, all the staff seemed to have just got out of bed!, why don't they all have uniforms?. The bacon roll I ordered was the most oily I have eaten and the roll was utterly tasteless, if you can not get a bacon roll right, then you've got no hope. The place needs to be given a push in the right direction and it would thrive!!

Visited this cafe half way through a walk along the coast path. The service was good and the place was spotless. Ordered coffee and a scone with clotted cream and jam. The coffee was OK but not brilliant and the scone was so crumbly it fell apart when putting a knife through it. Plenty of clotted cream though.But the views are superb.

Since the revamp we've visited quite a lot - the cinema is reasonably priced and shows a great selection of films. The cinema is not big, and it's a bit tight looking up at the screen, if you sit in the front row. The pavilion area is used to great effect - different shows and events. It's really lovely and light, with plenty of space. This is a great venue for a wedding, which they do host here now. The cafe is nice, not cheap but lovely things to choose from. It's a bit cramped and it's difficult to get a table, due to how popular it is. The actual pier is really well preserved and great for photos and a nice relaxing walk. People fish from the end of the pier, and we've caught the waverly from the end. Definitely sign up for the email listings to keep in touch with everything that is going on.

Overlooking Penarth Pier and the sea, this café offers very little in the way of tasty varied food or good coffee, at busy holiday times doesn't have anywhere near enough seating, although the staff are friendly and probably doing their best. Should be a 'go to' restaurant as it's part of the lovely Pier Pavilion and cinema, but simply isn't up to standard.

Had a coffee and cake, full of prams, floor covered with food, tables dirty serving counter dirty in short bad

A lovely location with some great hot chocolate and Welsh cakes available, paint work decorative, metal plinths on pier interesting but boy was it cold! View of Bay unexciting but water nice. No boat to Weston Super Mare although visible. Nice flat area for walking and easy to park car.

I must have been on the pier 1000s of times over the last few years of living in the area. With the kids and wife, with visitors, on my own out running etc. just a lovely spot. Always tidy and although you can get chips etc rarely see any litter.

I advise you NOT to dine at this venue, unless you have time on your hands. Our first experience with three grandchildren for a light lunch a few months back, resulted in a 1hr 20 minute visit.The second on 27/10/16 was little better and many diners were complaining about the exceptionally slow service and lack of any apparent organisation at front of house or in the kitchen.Another customer and I counted five young people "in charge" of orders. cooking and delivery to table,Whilst 5 of us formed an orderly queue to place lunch orders, it appeared that 2 were involved with making coffees and one making a pot of tea. No attention given to the growing queue what so ever.When we eventually got our meal, we had to ask for knives and forks.Prices - rediculous! £2:75 for a small bottle of Rose lemonade for the children. £9 for three childrens cheese toasties! 1 Panini, 1 bacon bap 1 coffee and our bill was 15 pence short of £25!There are other lovely restaurants and cafes along the front which are far better value. This one needs to have a time and motion study and prices need to be far more family friendly. Last visit for us after two similar experiences.

Following a morning in the bracing wind (fortunately, though, in the sun rather than the teeming rain which had preceded it), on a photographic workshop by, on and under the pier, we were delighted to find that there was space for all of us here. Given the sudden influx of trade (17 of us), it was hardly surprising that it took a while for us to be served. However we were pleasantly greeted and generally happy with the food (hearty soup &amp; bread; bacon &amp; egg or sausage or whatever sandwiches; etc) and with the good coffee, all at reasonable prices. In addition my wife appreciated the care taken to ensure that her dairy intolerance was properly taken into account when preparing her sandwiches.We were generally impressed with the overall service (but give our apologies to any regulars for delaying their lunches!)

Polecam,dużo spaceru na świeżym powietrzu,dużo ławek do odpoczynku ,dla każdego,piękne widoki,plaża kamienista. Molo duże i zachwyca widokiem

Visit here on a fairly regular basis. Fresh air and good if tide in or out. Some snack bars and a cafe in the pavilion which also boasts a visitor centre and cinema. This place gets visitors all year round. The Pavillion also has a room set aside for Guy Gibson, from Dambusters fame, 617 squadron, who married a Penarth girl.

These days you do no expect a pier let alone a pier to be in good condition and thriving. England had won a hard game of Rugby the day before with some style so post the celebration a breakfast suitable for quelling the ethanol fires still smouldering was neededA stroll down the hill in golden sunshine to observe those fools messing about in their sailing boats fresh air and a stout coffee, toast and fruit juice repaired the inner man.The pier provides an eclectic mix of picture shows and art exhibition, Do make the effort to go. You can just stroll up and down with an ice-cream or even fish off the end.

Beautiful pier lovely walk along it and around the area in general. Nice park at the top of the hill on beach road it has amazing views over the channel and has a nice trail to Lavernock. Nice park behind beach on the way to penarth town also. Beautiful place for a Sunday stroll

Went with friends to Penarth for a walk around before going for Afternoon Tea in Cardiff. Walked along the Pier, on a very blustery afternoon, past a lovely old fashioned sweet shop at the entrance. Lovely to see a number of people on the end of the pier fishing, and to stand at the end and look back at all the lovely flats that have been built on the front.

Well if you are at a loss of where to go on a nice dry day then look no further than penarth pier. The pier is situated approximately two miles from Cardiff city centre and what a pleasant place to relax and watch the world go by. We tried the chips and fish at the aptly named pier cafe and it was very nice indeed with a five star hygiene rating also all flavour of ice cream if needed. To sit down on the pier with your fish and chips on a sunny day nothing better. This place is to relax their are no side shows if you are in the mood a first class restaurant right near the pier however I did not eat there myself. Parking is restricted to two hours maximum and no return in two hours and it is limited. However, there is parking up cliff parade with no restrictions but rather steep hill. Cardiff bus do run bus service to the pier so if you can suggest you catch the bus on a sunny warm day as you may encounter parking issues or be prepared for a walk to the pier itself as you will probably want to spend more than two hours there.

Houses are not cheap in Penarth due to a stunning town beautiful pier and lovely people we visit a lot and always love this place anyone who says different is wrong!!!!

Sat Here having fish and chips on the pier sunny warm and friendly after a lovely walk through the beautiful victorian gardens. And a nice stroll back along the seafront to finish off a lovely time in Penarth

Awful !!!Could be wonderful.It sadly lacks atmosphere . Its just not run properly Views are so stunning Service appalling .All young staff No organisation Food expensive and nothing looked very appealing .Lends itself to Vintage, as its such an iconic building

The huge investment into this pier has produced an excellent building - a great exhibition space , a mini cinema and the potential for a superb cafe. However the cafe has always been a big let down -desperately slow service and a very limited menu on our previous visits .On our last visit on a sunny afternoon we decided to give the cafe another chance. There was no menu of snacks displayed anywhere, on the walls or any tables inside and out- we did a thorough search! On asking for a menu of hot snacks the young server (with a reluctance that was all too obvious) produced a crumpled stained menu from under the counter. 20 minutes later some burnt paninis and coffee which was lightly stained warm water arrived. The young servers in the kitchen area spent most of the preparation time laughing and giggling about about some in-jokes - great to have happy staff - but get the service right first. This is a perfect way to destroy a business. Please take note - employment is a precious in these troubled times and you have a great asset in this cafe. With a little more imagination and commitment this could be a great facility.

Good food (bacon roll, pannini, coronation chicken sandwich) and drinks (coffee, tea and sparkling water).A bit more organisation would help. Three members of staff in this small cafe ought to be able to clear the tables as well as serve drinks and prepare food.The food is fresh and tasty. The facilities on the pier and in the main building are good, with exhibitions to explore.The recent renovations to the pier building are stunning. Am looking forward to my next visit for a snack lunch or afternoon tea.A wonderful walk to or from the pier is through the hillside park behind it.

The cafe here is in a fantastic location, but fails every time to get it right. It was a beautiful sunny day, all the tables outside were taken, so we went upstairs and sat on the outside balcony there. Hubby went down to get some coffee and cake only to be told that upstairs is closed. Why??? He eventually came back with two cappuccinos and some delicious coffee cake and we enjoyed both the food and drink and the lovely view. This place really does need to get its act together.

After our first visit to the piers café, I came back for lunch a year later with low expectations! To my surprise the café has improved greatly in the last months, and instead of waiting over an hour for a coffee in an empty café, we waited 10 minutes at the most, for two meals and drinks, even when the restaurant was full! The staff seemed efficient and the food was very nice too. There is outdoor seating available which looks over the sea, and is especially nice on a sunny day.

Tuesday afternoon in Penarth. Plan A. Romeo's, closed. Plan B. Fig Tree, closed. Plan C. Open. Wow, talk about having my cake and eat it. Carrot cake, huge, moist and delicious. So glad I found this place. Great service. Lovely views. So many interesting features to see inside. An olde worlde sweet shop, just outside. I'm in paradise.

Nice coffee to be honest but the food was average... At best! For the price you'd expect better quality. Shame really as the location is very pleasant.

Had sandwiches (very nice) and soft drinks sitting outside in the sun. Friendly helpful staff, quick service, great view.

We were quite looking forward to eating at the Pier cafe, however, when we got in the cafe we struggled to find a menu, there was just one copy of the menu circulating so we had to wait our turn to look at it. There wasn't much to choose from so we chose sausage sandwiches. What came was very disappointing - two pale looking sausages that I suspect were microwaved in a stale buttered bun. We love having breakfast out and it's been a while since we that disappointed. In such a wonderful setting in Penarth we expected a lot better. One plus side was that the coffee was ok, not enough to make us go back though.

My partner and I have visited the Pavilion several times. Each time we visited the service was always very slow. The food when it did arrive was ok, nothing special. We visited there again on the Bank Holiday despite my earlier reservations. This time the wait was even longer. 45 mins for a sandwich and a panini. They had obviously underestimated the custom a warm bank holiday would bring and it really showed. We noticed customers buying chips from the cafe further down the Pavilion whilst they waited for their food. It is a shame as it is a lovely cafe with excellent views but is let down by the lack of organisation.

Visiting our friends in South Wales, we demanded an afternoon at the beach - especially considering the weather was great. Barry and Penarth were the offers - the traffic was bad getting to Barry so Penarth it was. Parking around the esplanade was quite difficult so we had to park up the hill away from the sea front. But a pleasant afternoon was spent strolling up and down the esplanade and the pier pavilion. We got ourselves an ice cream and soaked up the May sunshine. Great for couples and small groups of friends not so great for families with kids as there's very little to do there for them unless the tide is out and the sea gets a bit warmer.

Hop on a boat for a trip across the bay (or walk across Cardiff bay barrage if you're feeling energetic)! To Penarth. This is an attractive seaside suburb complete with modern marina. Took a stroll on the historic pier (voted pier of the year 2014!

This place is perfectly located on the pier itself.the menu is very affordable, don't expect 5 star service it's a simple place with simple basic menu offering panninis, on a busy day expect them to run out of ingredients. I also had scones with jam and clotted cream. It's not fresh but for what you pay you simple will be crazy to complain. It's certainly my new daytime chill zone. Coffee maker is quite loud so not quiet unless you sit upstairs.

What you get is good, when you get it. The service is just so slow in the cafe I have walked out more than once. Shame.

The coffee shop is too small staff are very slow and everything is slightly overpriced for a quick cup of coffee, with a few friends took 30 minutes to get the 4 cups of coffee and a cake would not recommend this place do not go it will take you forever to be served

Had a great time at Penarth pier tonight with a wonderful stargazing event organised by the pavilion. They also offered free tea and coffee and delicious Welsh cakes during the break.

Yummy coffee and Welsh Cakes, thank you 5 stars for the excellent, friendly service when so busy.

This little cafe has many things to potentially recommend it - fantastic views of the sea, modern, clean interior, interestingly designed building both inside and out. The cakes are delicious (we had a great millionaire's shortbread and a blueberry bakewell tart), and good coffee. However, the service was incredibly slow - we queued for probably at least 20-25 minutes at the counter to place our order (on the Easter Bank holiday weekend, when you might hope the cafe had planned for some visitors), despite only a short queue of people in front of us, and it was clear that the one member of staff had no idea how to efficiently serve people. For example, instead of putting the coffee on to brew first, then sorting out the cakes orders while the coffee was dripping through the machine, he first assembled the cakes, then he had to stand around waiting for the coffee to drip through. This is pretty basic stuff and obvious even if you have no customer service experience! There was only one staff member on the counter and because he also had to take the cash, each person's order took forever to process.Please sort out this slow service - if this was fixed, I would have given the cafe five out of five!

The first time we visited Penarth Pier, we were impressed with everything except for the café. Although there were beautiful views from our seat, it didn't compensate for the fact that we waited over an hour for two sandwiches and two coffees, even though there were only 3 others in the whole café. When our food eventually did come, it went to someone else, who I can only assume had been waiting too, and was willing to accept a different order. The staff were very young, and very apologetic and brought out some free chips, which were nice, and the actual food was also of high quality. The pier itself was filled with little shops, which were nice, and the views were good even on a rainy day. I especially loved the little old fashioned sweet shop. The man running it was very friendly, and the sweets were fabulous. The art gallerys were also interesting have a quick look around. There is close parking along the sea front.

After a long wait we finally ordered three coffees. Repeated the order three times and they were still made incorrectly and then billed incorrectly. The amount charged wasn't right for the coffees ordered or the coffees made. What really made the visit warrant zero stars was the surly male member of staff who looked to the heavens when he realised he had to take two bacon rolls upstairs, as it he had been asked to serve at Everest Base Camp; the lady behind the counter who spent the entire time chatting to the "resort management" council worker perched at the end of the counter; and finally when he asked about stew, she happily tells him, in front of us and others, that they don't do it anymore. They just do paninis and stuff but none of it is home made and it's all s...t. Despite the location - avoid at all costs. Even the staff think it's s...t!

Little happening on the actual pier itself. Nowhere to get the standard pier fish and chips. However everyone must visit Ye Olde Sweet Shop on the entrance of the pier. A great find and true seaside speciality. The gentlemen in there is lovely and really friendly. All the sweets in are really reasonably priced.

A lovely location... but, an very poor service and always a long wait. Mismanaged to the point where customers walk out because they can't even place and order and get service. Staff can't handle orders quickly or efficiently. Simple food like a panini takes over 25mins to prepare and serve, then they can't bring two meals the same out at the same time. A very poor service someone needs a good rocket up them and a lesson on customer service and hospitality.

en un entorno mas que pintoresco, vale la pena visitar esta edificacion que se adentra en el mar y que tiene un estilo entrañable. de pelicula

The pier is looking revitalised and this is a very pleasant spot. It can put you in a holiday mood andgives good seascapes.

Having visited multiple times, mostly due to its location and it being indoors (as opposed to food outlets on the pier) the cafe unfortunately needs to up its game. The first visit was lovely, the second visit was a busy day and the food, whilst tasty was cold. We did complain, despite eating it and were told there were staffing issues and apologies were made and an offer of a refund. We declined the refund due to the effort made to address our concerns, but on two further visits we have encountered problems. On the latest visit, we were served burnt (blackened) teacakes and they weren't even nice teacakes. They were huge, but lacked flavour and fruit. I didn't complain as it was getting busy and didn't want to wait any longer and clearly the staff thought they were acceptable to serve. On a positive note, the toast and sausage bap was apparently tasty. It's a real shame as the staff were actually friendly and the location is lovely. It's fantastic to see the building restored properly.

You get through to the caff via a display of paintings. I must say the building is a fantastic bit of renovation and splendid architecture. It was rather packed and we struggled to find a seat and we only had a coffee so can't comment really on some of the things noted here. Plus points- amazing location, amazing views and very individual. Yeah a bit chaotic but I liked it a lot and will certainly return outside of half term to make a better judgement.

Great location but poor management means chaos. Everyone it seems is trying to do everything with no apparent clear lines of responsibility. This results in a wait for coffee that is far too long and the tea cake arriving after you have finished your coffee. And it was not particularly busy! Such a shame as it could be a great little cafe with a little more organisation, effort and interest in getting things right.

My wife and I visited on a Wednesday lunchtime.The place was busy and we were told there was a twenty minute wait for panninis.We accepted this,paid and sat at a table.Forty minutes later the order arrived.I had asked a waitress after thirty minutes about our order and was told they were busy and please be patient.Our patience was stretched to the limit by a ridiculous time estimate that was in fact doubled!Visit the place by all means but when you're told how long your food will be multiply by two!

Just dropped in for a coffee. My wife and I have been here on several occasions before as its location on Penarth Pier with views over the Bristol Channel is superb.Previously the food has been OK even if the service has never been great bt the location made up for it to a certain extent.However not this time. I ordered a scone, which previously have been lovely great big home-made ones, only to be presented with a cheap nasty tasteless example form some supermarket's "value" range. I also ordered an Americano and a Camomile Tea. What I got was a half full (not very large) mug of coffee and a Caramel Latte!!!!! No. This is not good enough!!To add to the annoyance when I enquired whether the balcony upstairs was open, I was told that it was now "a temporary office"!!

Despite being the only customers in the cafe and there being 5 people who worked there standing around the counter talking, we were completely ignored. We tried to engage in conversation but it was as though we were invisible. To hear the boss say she was worried about putting the TV on for the rugby in case it brought in too many customers summed up their attitude to having clientele. We ended up walking out and going to Nicola's on the pier where we got a warm welcome.

From the outside this looks a lovely place for a coffee and the like when out a a winters walk. the experience was not. Staff were very quick to take are order and the counter but then after 20 mins of waiting and see other complain about the time it was taking to get the orders. i went to inquire about my 2 coffee and 2 Pinnies. Again staff were friendly in dealing with my inquire but after retaking my order and in a show of good faith refunding me for the coffees 10 mins later are Pinnies arrive yet still no coffee again they had Missed/lost or forgotten the order.Had pinnies and left with no Coffee. Dissapointed

We were regular customers, but not any more.We have visited a few times after the charge management and have been disappointed.The delicious cakes have vanished and the savory menu leaves much to be desired.We loved the homemade pies and soups.Also why paint over the lovely solid oak doors?

Had a lovely time the staff were really friendly. I would highly recommend the toasted teacakes they were really good value for money and really tasty. Beautiful views and a lovely atmosphere.

Such a great venue which could be a lovely place to enjoy a coffee and snack. However both times we've visited we've been very frustrated by the length of time placing an order and waiting for it to arrive. An experienced company to run this cafe is what is needed here as the present team are clueless. We won't be visiting again unless this happens.