Pearl House in Nottingham

Absolutely appalled with the service or lack of at pearl house. 1.5hrs after placing the order we called and were told they were busy, but the food would be there in 20 minutes and was ‘cooking now’. We waited another hour, still no food, so we attempted to follow up by calling again. After 30 attempts from the phone associated with the order number we couldn’t get through. I then called on my wife’s phone, they answered straight away. They said the order ‘is right in front of them’ and will be out soon. It did then arrive sometime after, however an item was incorrect. Communication and customer service go a long way regardless of order volume / how busy they are. Both were failed by Pearl House. Very disappointed.

Over 1 hour and a half late for delivery. Excuse being "really busy"

Disgusting experience. We placed order at 6.30pm and it arrived at 8.40pm, all reheated, chewy, even they forgot one of the dishes. Never ordering here again

Had a curry and chicken chow the curry was like water so rang them and they delivered a second one but I have to say it was totally disgusting far to much salt it tasted nothing like Chinese curry we definitely wont order from them sgain

Was really surprised when the food arrived 30 minutes early and hot, but left disappointed with the quality of the food soooo dry and over cooked and none of the Chinese flavours I'm used to. I've tried somewhere new unfortunately I will not be returning. Nearly all of it is in the bin.

Excellent service food was really nice I will definitely be ordering all my Chinese food from here from now

Very good service - food was really good quality and tasted great.

Food was supposed to arrive at 7.50 and never arrived until 9pm. The food was cold. The chips were hard. The noodles were rubbery and stuck together & the curry sauce was cold and lumpy the chicken was soft and soggy where it had been sat waiting to be delivered. Would rate it 1 out of 10 and that’s only because the can of Coke was the only decent thing sent. Restaurant wouldn’t do a thing about it.

The food had no flavour, it arrived late and it certainly wasn't worth the wait. It's the worse Chinese i've ever had. Save your money don't order from here

items missing of my order the items I did receive was cold I had to wait 2 hours for my food it's ridiculous

Food was cold chips were horrible forgot the prawn crackers Tasted like it was all reheated

The food is absolutely delicious love ordering

Cardboard boxes were in a tied plastic bag. When opening the boxes fell apart with the condensation, food tasted of cardboard. It has gone in the bin

Order was 30 minutes late after already waiting an hour. Food was not good. It was cold and the duck was fatty and lots of bones and joints. Very disappointing as I have ordered from here before and it’s been lovely.

Ok food. Not amazing. Missing my drink and the delivery driver was rude. Just banged on the door so loud. He was on the phone also

Food was cold, dry n half my order forgotten

For a first time ordering from this restaurant we was no impressed. Delivery time was terrible didn't get no update that it was going to be late until we had to ask for help as it was showing as deliver to then be told it would be another 15 minutes

Really enjoyed my meal, I have found my new Chinese, will definitely order again. Thank you

Chips were soggy and barely cooked, crispy chicken wasn’t cooked enough, was soft and chewy. Not your usual standard of quality!

Delicious hot food with really friendly staff. Will be our new regular. Thank you :)

Just beautiful I will deffo order again the food was so delicious and delivery driver was polite too !!

Absolutely delicious. Portion size was good too

Used to really like Pearl House, but the quality and portion sizes have really gone downhill lately

wow! what a lovely takeaway. surprised at how hot the food arrived. very nice delivery. very enjoyable, portion sizes are massive! prices are very good. will definitely be ordering again

items missing, some food cold. tried phoning multiple times and no answer. Much better takeaways out there, avoid this one.

Order was ready on time, polite service on collection and food was delicious! 😋. Recommended

Best Chinese food I've had in Nottingham. Very quick and excellent quality.

The bbq sauce from here is just 🤌🔥

We ordered 2 thai curries and they were about as far from a thai curry as possible. No heat (spicy) at all,the sauce was incredibly sweet,the egg fried rice was very dry. Not a good experience and will not be using them again!!

All three of us had a few mouthfuls and then put it in the bin. Truly awful food. We won’t bother again. Shame as the previous owners cooked delicious meals.

cold and dry no sauce not good at all

Brilliant customer service and received a complimentary bottle of coke. Food was lovely, salt and pepper chips could’ve been a little more fluffy. Got a lot for what we paid. Will definitely be back.

the sweet n sour as changed and not for the better it's horrible it ruined the meal this happened twice I won't try again

I wanted my order asap and it was delivered quickly. All the food was really nice too.

The food was delicious and plenty of it. Capitol Spare Ribs fantastic. Special Chow Mein awesome and Roast Port fantastic. Definitely order again

from the time of order the delivery took over 1 hour and 30 mins. food was average

This has to be the best Chinese take away that I have ever eaten! Every single dish was packed with so much flavour. I could not recommend enough. Thank you Pearl House for an exceptional meal 🔥🙏🙌🏻

Nicest Chinese I’ve had in a long time

We ordered food at 8:30 we was all tired after a long day and wanted a quick snd tasty option this is my first time trying this Chinese place and our experience wasn’t good our food did not arrive until 10:10 or just after so nearly a 2 hour wait we was falling asleep the chicken chow mein tasted overcooked and it also tasted a lot like plain oil the chips were dry and the egg fried rice was chewy won’t be ordering here again.!

The driver who delivered, was kind nice chap who delivered before time

Ordered online for collection and was ready within a minute of my arrival, lovely hot tasty food

My order wasn’t up to the standard I normally get. My chicken balls was overcooked today and very greasy.

too much fat on pork ,oily and too much peppers and onions nasty 😩

crispy chicken wasn't crispy soggy coating falling off not what I thought it would be .. duck and chicken chow mein well what duck there was mostly fat no veg in it only onions and far to much bbq sauce just drowned everything in way to much sauce and if it says crispy then it should be crispy idea .. the sauce should be put in a separate pot from the chicken all the effort to make it nice and crispy just to throw sauce on it First time ordering and I'm sorry to say I won't be ordering again .

GREAT SERVICE LUVLY FOOD AS ALWAYS

Worst food I have ever eaten chicken balls where crispy with a nasty fat on the inside which made it unbearable to eat sweet and sour sauce nothing sweet about it came hard like jelly I also had a chicken black bean sauce which didn’t have one black bean init taste more of pepper also ordered a coke which I never received and when I rang to address it by just asking for my coke which I payed for they put the phone down and did not pick back up

The food is too salty and packed with lot of seasonings.

Food cold and sweaty shame as some of it tasted good

Prawn noodle had about 3 prawns in it. Other dishes didn't skimp out on ingredients but were way too salty.

Sadly not a great meal - calamari was rock hard so inedible, vermicelli noodles tasted like they were cooked in a burnt pan so not great and crispy chicken was so salty. Overall not great 👎

Portion size was so small and also cold so didn’t end up getting eat. Waste of my money

Food was really nice, big portions great for the price!

Quality of food was terrible cold slimey missing items and what could be eaten was overloaded with chilli taking away from the meal

Food was over cooked and burnt prawn toast was burnt to a crisp and the duck is horrendous never ordering from there again the food was a messy portion and chips bag ripped and greasy

Food was not great. Chips were old. Mongolian beef was the real Mongolian beef.

Not bad, not great, just alright. we haven't tried this place before so thought we'd give it a go. Food arrived piping hot but the chips were soggy, which you never expect from a Chinese. Sausage was cheap, fryer cooked sausages, they were alright, but I wouldn't get them again. Chicken omelette was okay, bit of a small portion compared to other places. App said driver was on the way about 9:20 but they didn't arrive until almost 9:50, so that could explain the soggy chips.

The food was freshly cooked and was excellent apart from the beef with broccoli in oyster sauce. There was no beef in it.

I got sent the wrong noodles I called up and they apologised and sent the whole order out again but still with the wrong noodles and when I tried to call back again I got no answer

The chicken in the chicken balls were pink and the beef was like jelly:/

Disappointing food, crispy beef was soggy, sauces lacked taste, lemon chicken was the best of a bad bunch

Disappointing given its reviews. The crispy won ton was like bullets and the duck was overcooked, stringy and tasteless. The spring rolls were okay, if a little soggy.

Ordered food last night and after seeing good reviews on Deliveroo I thought I would order from here, worst mistake I could ever make. We ordered at 19:15 and had to call back at 20:30 at still hadn’t arrived and did not arrive for another 25 minutes. Before taking anything out I noticed a dead ant on top of the sweet and sour sauce pot, so refused to eat this and put it in the bin, thought we would at least try it but the pork balls batter was SOGGY and the pork was dry. The chicken batter was soggy like they had been warmed up, the worst part was once my partner bit into the chicken it was PINK so we refused to eat them. Before noticing the chicken we had ate a little of the chicken chow mein which tasted bland and just fatty chicken, the rice was average and the chips tasted like they had been warmed up. Soon as we ate the chicken and noticed it was pink it was a complete put off and us as a family decided to throw it in the bin. We did complain but as we could only probe the chicken was pink we only got a £6 refund, because we couldn’t prove the ant was there (which we through in the bin first). I find it a disgrace that we did not get a full refund as why should we pay for something so atrocious that myself, partner and kids would not eat? Never would I eat from here again.

Not good at all roast chicken Rock hard no peas no barbecue sauce won't order again

Order was never received as Just Eat driver got stuck in traffic and couldn't find us but Just Eat refuses to refund half our money!!!

Best place to order food the FLAVOUR WOW even though my food came 10 minutes lates they put in good effort I recommend this place 💯 not the first time ordering but they always deliver!

A little disappointed, everything we ordered was a bit bland (all described as spicy) and the rice was missing. They did agree to refund the missing item, it was our first time ordering but I don't think we'll order from here again

The salt and pepper dish tasted extremely well! One thing I must say the chicken balls were not greasy like the other few places we have tried! First time ordered and will be back again 👌

Well cooked meat in the mixed Hors D’Oeuvres 👍🏻

First time ordering from this place, crab meat soup was far best I have had so far followed by the chicken omelette and that was not a mess like a few other places I have tried, Thank you for the service and I shall return in future again

The quality of food was awful! The fried rice was brown and cold. The spring rolls were really greasy and the beef in oyster sauce was terribly salty! We’ve requested a refund from just eat but probably won’t get it. When you pay £30 for a meal for two you expect it to be good and edible. Really disappointed as now ended up in the bin, what a waste of food and money.

This is second time I've ordered from here and I cannot fault anything I've had ..this is my new go to place . Will deffo recommend to friends and family x

Be careful ordering vegetarian items - the vegetable pancake rolls we ordered contained chicken

i ordered the same food as before but it was totally different, way less meat and vegetables instead of it.

The majority of the food was tasty and hot, however, the crispy seaweed was far too salty and it looked like someone had tipped a whole pot of salt into it! Also disappointed that we couldn't order extra satay sauce - every other sauce appears to be available, why not satay?

Absolutely tasty happy meal, I will be back again

Happy meal….ribs cooked really well. Chicken Mongolian was delicious and chips won’t soggy 5 ⭐️

Soup was delicious and Thai curry actually had a different taste that I liked compared to my old Chinese I use to use. Will be back again!

Tasty chicken balls and spot on sweet and sour sauce 👍

The mushroom chow mein was awful

Duck was very tasty! And wings were crispy 👌

Soup was delicious and meat cooked to perfection! Will be back again

I must say your salt and pepper dishes are very very tasty!

Enjoyed every dish of the happy meal 👌

Very good, the food is fresh and delicious.

They welcomed us very kindly. The food is fast and very tasty. We will go back to them again. Thank you.

I must say your salt and pepper dishes are the best I have had so far! I will order again in future.

Chicken sweetcorn soup was a tasty starter followed by the mixed Hors D’ oeuvres for me and the Misses! Cooked to perfection! Will order again soon….Thank you

It's delicious. I'll come back to order again.

It's delicious. I recommend you try the pot stickers. I'll introduce my friends to eat it. chicken dumpling is lovely

High quality and tasty food. Food arrived on time and was still hot.

order missing food left waiting for the next to actually be delivered so food all cold

Recommend this China takeaway. The food is very good. I will introduce it to my friends. .

The food is very good. I will come again. Thank you.

The food was delivered quickly, the service was good and the food was delicious. Thank you very much.

poor quality, didn't taste fresh, seemed like it was recooked food. will not eat here again

Now That Was Amazing! The Duck Sauce just set it all Off 5 ⭐️👍🏻

First time ordering from this place and the Food was absolutely delicious. Ordered Mixed Hors D'oeuvres which was lovely and so was the spring rolls that came with it. Came perfectly on time! Definitely will be ordering again

First time ordering from here and will definitely be the last.. First of all some items missing, secondly food was cold and inedible. The omelette was far to salty, Thai curry was basically soup, the chicken in the Thai curry had a jelly substance all over it. The only thing edible was the chow main everything went in the bin. I've requested a refund from just eat.

food was burnt and bitter tase meat was tuff and poor quality foo young awful black burnt same with noodles had been burnt poor over all would not recommend to any one real waste of money that bad it ended in bin

Best bbq ribs I've had. everything was delicious, thanks guys, u my go to Chinese from now on 😁👍