Based on 393 opinions finded in 2 websites
Based on 393 opinions finded in 2 websites
Opinions
The bread was not tasty and unfriendly, the table and dishes were dirty, and a vacuum cleaner was used even though there were guests.
ģ“ķģ§ . 2024-04-02
MORE AT Google
Place with spectacular views, everything very delicious, friendly staff... totally recommended.
Maria Ortega . 2024-03-03
MORE AT Google
The ham & cheese baguette has been a goto favourite for many years. Perfect.
Rainie Dhanoa . 2024-02-08
MORE AT Google
I loved this place... but sadly walked in today, and suddenly noticed (though likely it was always there) a huge cloud of black mould spores - a really strong smell if you're familiar with it - coming from inside the shop. I then noticed that the entire raw wood ceiling above the whole serving area, which must absorb significant amounts of condensation from the coffee machines below - is covered and permeated right through with fluffy black mould. Sadly can't eat here again.
A Londoner . 2024-02-07
MORE AT Google
Great coffee and friendly staff š
Josh West . 2023-11-23
MORE AT Google
Terrible service, some chinese guy at the till who didnāt know how to speak english at all. 0 communication skills. The coffee had no aesthetic to it at all, tasted mediocre and from what i could see, he was totally an inexperienced barista. The tables were not clean, i donāt know what the staff is doing but whatever theyāre doing, itās terrible lol.
Taimoor . 2023-11-09
MORE AT Google
Please do not order from here the staff are extremely rude and refuse to rectify there mistake with my order. The lady constantly spoke over me when I was trying to explain the inconvenience of having to come back to collect the food item. Plus refusing to give there name. Appalling service.
Java Jane āFairy Taleā . 2023-11-06
MORE AT Google
A well-known and very successful coffee chain. The coffee is very tasty and recommended
Shimrit Satmary . 2023-10-01
MORE AT Google
Atrocious coffee, such a cheap taste. Shocked there are Italians around enjoying it. Must have been a while theyāve been home.
M S . 2023-09-23
MORE AT Google
I needed a special cake for a special occasion so I ordered the Fraisier cake with strawberries for my mother's surprise 80th birthday and it was just the most scrumptious thing. I'm so glad I did. I'm not normally a fan of marzipan but the taste was so delicate you forget it is marzipan. The sponge was light and delicate and the cream filling was sublime. The wording was just how I wanted, it meant so much to my mum. The cake was to be delivered to our restaurant of choice on the day in time for my mother's lunch and it was delivered on time with notification informing me. As I said, the whole thing was a surprise get together for my mother and family members and everything was done with precision planning. So thank you to PAUL, not just for a gorgeous cake, but for delivering on time and without hassle. It was just one thing less to worry about. My only issue was that because the cake had to feed a party of 12, with leftovers to be shared to take home, I didnt get a second helping, even though I got the 18-24 size. I think for my next birthday, I'm going to order the Fraisier cake just for me, so I can enjoy more than one slice. Sublime!
BigBird65 . 2023-08-30
MORE AT TripAdvisor
For my fellow tourists please do yourself a favor and eat here for breakfast more than once.
LauSofia SM . 2023-07-12
MORE AT Google
Seriously do not know how to make coffee. The cappuccino and the flat white are identical. Staff training clearly an issue. Paul was always fake Belgian/French and now fake Italian
Michael . 2023-05-27
MORE AT Google
I love the oat milk chai latte, try the new summer drinks
Sheida Jam . 2023-05-20
MORE AT Google
The sandwiches are absolutely delicious. The desserts are absolutely delicious. Thank you very much!
Alvaro Labanino . 2023-05-05
MORE AT Google
Wednesday @ 1:30 lunch. Good selection of sandwiches. Some things sold out. Get there early for best options. Service was excellent and the pastries were top notch. Would recommend and will return for sure.
Robert Eberhart . 2023-02-01
MORE AT Google
We went a couple of times to this place since it was located basically across the street from the Hilton Bankside. Nice coffee, Nice snacks, good prices.
Besttravel_28 . 2023-01-31
MORE AT TripAdvisor
Nice pastry. Recommend the hot chocolate
Steve Frƶhlich . 2023-01-29
MORE AT Google
Excellent service by the team, we made a massive order for more than 150 sandwiches and they were just perfect. The quality of them was absolutely amazing. Thanks for your service. Definitely we will order with you again.
Carlos GonzƔlez Mota . 2023-01-17
MORE AT Google
Disappointing range of cakes, however the coffee was good and there is lots of seating.
brooklyn eve . 2022-12-28
MORE AT Google
Cozy place upstairs to tuck away with a cup of tea and a pastry
Irina W . 2022-12-07
MORE AT Google
Service was poor. Many people manning the counter but the welcome expected from a coffee shop/cafĆ© was non existent, judgemental non smiling faces. As if the staff couldnāt be bothered to serve or unhappy about their work. Just left after having a baguette. Regretted stepping into this atmosphere. Rather the next door Gails should have been the choice which was packed compared to this place with 3 people sitting.
Kangan Sarin . 2022-12-05
MORE AT Google
Always fresh and so tasty pastries š„® Try it if you till didnāt do it š
Tatyana Koniaeva . 2022-11-17
MORE AT Google
We ordered a cake (Fraisier) online for celebration. I tried sweets from Paul in other countries and it was always delicious. However the cake which we got in London was of very bad quality, just uneatable. Very strange and tasteless cream like margarine. Thick layer of green uneatable mastic. The only tasty thing in the cake was natural strawberry. We were so much disappointed. This bakery obviously makes money on poor quality cakes. Be careful.
Aurora . 2022-10-05
MORE AT Google
Appalling service. Too many times we have visited here and the staff have attitude problem. The training must be non existent. Pret is great service with a welcome but not here. Shame as food is excellent
John Neillis . 2022-09-25
MORE AT Google
Itās an ok Paulā¦ I find thereās rarely enough of what I want to order (pastries) or little baguette availability. Staff are nice though!!
Elena Q . 2022-09-19
MORE AT Google
Nice coffee. I did not give 5 stars since they did not have sandwiches (which was the reason I arrived here in the first place) at the time of arrival due to external orders. In any case, sitting was pleasant, staff were nice and coffee was satisfying.
Ronativ . 2022-09-10
MORE AT Google
Delicious craquant cake, and always good quality patisserie made truly in the French style.
Š. Š. . 2022-08-07
MORE AT Google
Kind staff and delicious treatsā¦. Not sure why the takeaway is quite cheaper than dining in thoughā¦ maybe Iām just a weird American who doesnāt know these thingsā¦ treats were excellent though š
Carver Booth . 2022-07-21
MORE AT Google
Good coffee! Nice spot with pretty views just by the river.
Monika Zajac-Stefanek . 2022-07-05
MORE AT Google
I absolutely adore this Paulās, the workers there are super nice and professional and friendly!! One of the bakery workers called Mollie is especially amazing, I always love to stop by after my corporate job and enjoy the amazing food and atmosphere!
Maria . 2022-06-25
MORE AT Google
Burnt the milk for my latte, poor customer service.
Ruairidh Grassick . 2022-06-18
MORE AT Google
Average coffee with less than average counter staff, and the horrible presentation on coffee. And the last but not the least, they prepare a basket tray of stained tea spoon, seeing my hesitation on the picking which spoon to use, the staff asked with a I-could-not-care-more face, āHow about a wooden spoon for you?ā 15:48, 30 May 2022.
Peter Neoh . 2022-05-30
MORE AT Google
Really good sandwiches and amazingly friendly staff!!! Especially the tall blonde guyššÆ
Curious Pavel . 2022-05-17
MORE AT Google
Delicious coffee, friendly staff and a good choice of food and cake. Worth a stop.
S Williams . 2022-05-14
MORE AT Google
Got a poulet sandwich, amazing quality no matter what time of day you do. Will definitely be returning.
Kendall Evans . 2022-05-11
MORE AT Google
I've been to this shop today and had one of the rudest services ever. The staff - Dominika, in my receipt - charged me eat-in prices but gave me take-away treatment. Paper cup, no plates, no tray and no napkins. After I've asked for a proper mug, she insolently replied I had asked to take it outside. Outside as in Paul's terrace which means eating in. She was clever enough to charge me eat-in prices though. She's made a new latte very reluctantly and with no manners at all, and still not putting the cakes on a plate, giving me a tray or napkins, was unable to say a single apology for her mistake. What sort of management is this that hires these cheeky/incompetent people or don't teach them properly the rules of the job?
Nuno Pais . 2022-03-12
MORE AT Google
I love Paul and the macarons. But the lady was rude, not even offering me a napkin or a tray to take the items at the table.
Dana Pavel . 2022-02-25
MORE AT Google
Lovely cozy cafe with very friendly staff, nice deserts and coffee. Highly recommend.
Olga Novoselskaya . 2022-02-18
MORE AT Google
Beautiful Pastries. Highly Recommended.
Mike Conway . 2022-02-16
MORE AT Google
Brilliant choice of food served by friendly staff.
David Bryan . 2022-02-09
MORE AT Google
Great service ā really friendly, it made my day. Great food as well, and I feel good value for the quality.
Sam Lucas . 2022-01-07
MORE AT Google
Reminded me of Paris. Wasn't so sure why people say they miss food in France. Now I get it.
Kyungseo Lee . 2022-01-06
MORE AT Google
Welcoming staff, tasty food, good location, not too busy. Great place to visit.
Magdalena Pancewicz . 2021-09-15
MORE AT Google
even though it's a big brand they don't give cutlery and service is poor
Re Al . 2021-08-29
MORE AT Google
Good Paul's food with a spot to sit out in the sunshine without traffic
Martin Harrison . 2021-08-28
MORE AT Google
As good as every Paul and nice staff
Maxime Barthelme . 2021-08-20
MORE AT Google
Just what we needed, after travelling up from the sticks... Croque Monsieur accompanied by Single Macciato and water. Good service, excellent quality. Hayling Seagoon
haylingseagoon . 2021-07-31
MORE AT TripAdvisor
Unwilling or unable to invest in proper containers. Second order from this place that came with a spilled coffee. This time it destroyed everything. Deliveroo rider said he will bring a new order but instead just ran away.
A K . 2021-07-08
MORE AT Google
A good 'un here - nice quiet outdoor space and great coffee :)
Simon Tolchard . 2021-06-26
MORE AT Google
You gotta love Paul! Great food of great quality. Bravo Paul!
Lori C . 2021-06-10
MORE AT Google
Helpful staff and very nice coffee
Theresa Burns . 2021-06-02
MORE AT Google
We went there on a Sunday morning. Purchased a coffee and some pastries. The member of staff (Jam was his name) charged us dine in prices. All fine if the pastries weren't given to us in paper bags. I complained and he replied in a rude way he couldn't give us plates because of Covid-19 rules. This is May 2021 and all the restaurants are now open. Then he said he would have to touch the plate. I pointed that he was using gloves and the plates are washed in hot water. In reply he implied I was refusing to acknowledge Covid was real... To wrap up, the food and drinks were good as always but the member of staff spoiled it by being rude.
Criaria Criaria . 2021-05-30
MORE AT Google
Great store. Helpful staff, great manager.
Jonathan B . 2021-05-04
MORE AT Google
Delightful sandwiches, rolls, pastries, coffee's, etc..
Mike Sharp . 2021-03-18
MORE AT Google
Splendid customer service. The quality of the food is generally really good. I especially love their lunchtime deals as the range of baguettes sandwiches are delicious.
W K . 2021-03-17
MORE AT Google
The mini chocolate donuts are fresh and so so good, they literally melt in your mouth. It is a must try!
Ruhee Maya . 2020-12-03
MORE AT Google
This is quite a small branch, but it's quite quaint with seats upstairs. Staff were really nice and professionally. Coffee was very good and pastry was yummy!
K Kip (Kip) . 2020-11-11
MORE AT Google
Lovely spot outside Tate Modern for a great coffee & delicious baguette - far superior to other eateries round here!
Suzie Cacciatore . 2020-08-27
MORE AT Google
After getting served we proceeded to sit outside after which we noticed a rat running around tables picking up dropped food. Eventually this rat ran inside the restaurant. The lady who was working called pest control but still refused to shut the restaurant until they came. Obviously care more profits over customer welfare. Disgusting.
EddieChester . 2020-08-13
MORE AT TripAdvisor
Super expensive for ordinary shop
Hamayou Yousafzai . 2020-07-25
MORE AT Google
Coffee is sold, toilet is closed
Yuriy Solodkyy . 2020-07-14
MORE AT Google
Great place to buy quality bread in London, also used in their excellent sandwiches. Plus, the staff is always helpful and accommodating!
Radu Baltean . 2020-07-09
MORE AT Google
Comfy but very expensive and tea not nice, cakes were nice though
miranda routledge . 2020-02-17
MORE AT Google
We had an afternoon stop here after a stroll along South Bank. It looks small at first but there is an upper area with a few more sets of tables. We ordered at the counter and had to come back down to pick up the order when it was ready. I tried their praline hot chocolate and we grabbed a few pastries to share, Craquant, Eclair Paris Brest and Millefeuille. The hot chocolate was really thick and luxurious. Quite rich and tasty. All the pastries were quite nice but liked the eclair the best, although the craquant was quite close. It was a nice place for a pit stop before heading to the Borough Markets.
Benedict Uy . 2020-02-10
MORE AT Google
We had an afternoon stop here after a stroll along South Bank. It looks small at first but there is an upper area with a few more sets of tables. We ordered at the counter and had to come back down to pick up the order when it was ready. I tried their praline hot chocolate and we grabbed a few pastries to share, Craquant, Eclair Paris Brest and Millefeuille. The hot chocolate was really thick and luxurious. Quite rich and tasty. All the pastries were quite nice but liked the eclair the best, although the craquant was quite close. It was a nice place for a pit stop before heading to the Borough Markets.
Acineto . 2020-02-09
MORE AT TripAdvisor
Great food, fresh and nice coffee. Great service too.
Native . 2020-02-02
MORE AT Google
Great place for a quiet coffee and a little something sweet
Chirag Tailor . 2019-12-31
MORE AT Google
Their almond croissant is dry and tasteless. Either overcooked or kept overnight.
Adrian Martin . 2019-12-24
MORE AT Google
This is a modern cafe selling very nice quality baguettes, savory pies and pastries. The quality of their bread is excellent. Not cheap but very tasty.
sheepygold . 2019-11-29
MORE AT TripAdvisor
I really enjoy Paul... as long as it's not the weekend and overwhelming busy!
Noam Sarfati . 2019-11-23
MORE AT Google
ķ“ģ ģ“ė ź³³ģ ź°ė ģ¢ģ ź³³. ė§ģ”± ģ¤ė¬ģ. ėÆæģģ§ģ¤ė½ė¤. ź°ė²¼ģ“ ģ»¤ķ¼ģ ė¹µķģ”°ź°ķźø°ģ ķ“ė§ķ ź³³ģ“ ģė¤. ėė¬“ ģ¢ė¤. ė§ģ”±! ė§ģģ.
CircleCuty . 2019-10-13
MORE AT TripAdvisor
The strawberry cake is okay, but my latte is made by instant coffee bag, shameful.
EH F . 2019-10-04
MORE AT Google
Nice surroundings with a large chandelier, a typically french cafe which is clean and functional great little breakfast spot . Any size drink and a croissant pastry etc for Ā£3.75 to take away or alternatively sit in for a little extra and enjoy the relaxed environment. Pain au chocolat was exceptional and the cappuccino very nice. Some really good filled sandwiches here, plenty of seating, I also like the various pretzel styles available if you grab them early enough in the day . Recommended
Elizabeth Mayer . 2019-09-27
MORE AT Google
Excellent service ! I had to order platters for an event at my workplace. As It was too short to order online, I decided to call PAUL near our office. The lovely manager in this place helped me and found a solution for me. I placed my order over the phone and collected at the shop. This manager should be promoted as she is excellent. She is patient, kind and helpful. I highly recommend this place. Thank you Paul for your amazing employees ! Elvine
ELVINE OHLALA . 2019-08-12
MORE AT Google
So rude staff. Ice latte was horrible taste.
Y na . 2019-08-04
MORE AT Google
The food itās good customer service itās really poor , people are not trained properly donāt know how to make coffee and they think of cleaning table instead of serving people , probably understaff but itās. It my problem , Iāll switch to pret where customer service itās good all the times
bfreddie25 . 2019-07-31
MORE AT TripAdvisor
Nice surroundings with a large chandelier, a typically french cafe which is clean and functional great little breakfast spot Any size drink and a croissant pastry etc for Ā£3.75 to take away or alternatively sit in for a little extra and enjoy the relaxed environment. Pain au chocolat was exceptional and the cappuccino very nice. Recommended
harryd63 . 2019-07-13
MORE AT TripAdvisor
Popped in here, staff were friendly, coffee was good, would recommend and visit again. Hope that you all have a great week. Kind Regards, Alex
AlexMinton1990 . 2019-06-29
MORE AT TripAdvisor
Favourite patisserie - all of them are good (among their selection of pastry delights they include very crisp, light palmiers the size of dinner plates! But their abricot anglaise are my favourite.)
Simone . 2019-06-11
MORE AT Google
This is a good place for coffee and croissant. Friendly staff.
t i m c . 2019-05-30
MORE AT Google
Paul's ĆØ sempre una sicurezza per una colazione a prezzo contenuto rispetto a quelle offerte dagli hotel. Le brioche sono ben cotte e facilmente digeribili. Buon caffĆ© americano.
Lukka1973 . 2019-05-19
MORE AT TripAdvisor
Very poor all round. The service was indignant and staff didn't seem to know where they were working. The coffee was as bad it gets, watery and cold, and the croissants burnt and oily. Take a closer look at the cleanliness...
Luke Judge . 2019-05-19
MORE AT Google
Some really good filled sandwiches here, plenty of seating, I also like the various pretzel styles available if you grab them early enough in the day
paulyb3000 . 2019-04-25
MORE AT TripAdvisor
Constantly good hot chocolate. And they have a restroom, which is apparently a rare thing in London chains.
Alex . 2019-04-24
MORE AT Google
Gorgeous treats at a great price, what's not to love!
Nigel Drinkwater . 2019-04-14
MORE AT Google
Food and beverages are good, but service... Staff might need a bit more training or more days-off.
Mimi May . 2019-04-09
MORE AT Google
It's a 'modern' Paul's in a new building, but still feels cosy and relaxed. Come in the afternoon and you will catch the sunshine. Staff are friendly here.
Martin Burrow . 2019-03-28
MORE AT Google
I had a treat here one Friday afternoon. The croissant and sandwich was delicious. Nice location and decor with free WiFi.
302mollys . 2019-03-24
MORE AT TripAdvisor
Really nice desserts and coffee!
Borislav Malinov . 2019-03-04
MORE AT Google
I am gluten intolerant and Paul do no gluten free options. Even the soup is made with flour. The staff were unhelpful. Go to Pain Quotidian on the South Bank near the National Theatre where the staff are helpful and they stock gluten free bread and understand the need for this option.
Julie Lee . 2019-02-15
MORE AT Google
De tĆ£o fĆ£ que fiquei repeti vĆ”rias vezes, adorei os croissants, os pĆ£es, os bolinhos e o capuchino... enfim queria provar tudo...sĆ³ nĆ£o tinha barriga para tanto
jafostes . 2019-02-06
MORE AT TripAdvisor
Rude service. Good sandwiches, but expensive dine in prices.
Ville SeppƤnen . 2019-01-27
MORE AT Google
Expensive, rude employees At least the desserts are good.
Dimitri Behague . 2019-01-19
MORE AT Google
Good food. A little cramped downstairs
Craig Smyth . 2018-12-14
MORE AT Google
I am never disapoointed by this chain of French patisseries. Absolutely delicious sweet and savoury tarts, croissants, macarons and other pastries. The staff were friendly and the coffee good. I enjoyed the Tarte au Caramel - yum!
Anna Janmaat . 2018-12-02
MORE AT Google
Great coffee & range of pastries. Service was great!
Emma Kieselbach . 2018-11-10
MORE AT Google
French bakery chain, pretty quiet and spacy location (especially upstairs)
Thibaut Rouffineau . 2018-11-07
MORE AT Google
Pain au raisin s good as ever and they have started selling diet coke in cans rather than 3,person bottles
Fred Barrington . 2018-11-07
MORE AT Google
Just arrived in London and fancied a fresh yet quick breakfast near the Tate Modern Went to Paulās were I found almost no choice of baked viennoiserie to chose from for my Parisian Breakfast Further there was no cups left for my dine-in cappuccino so I was āofferedā a take away cup The place was a total mess, with empty cups and dirty trays everywhere Staff totally unprepared, sloppy in service, for example I was not even given a spoon nor sugar nor a paper napkin Pity I was on crutches and could not walk up and down to the counter to ask what was missing Totally below standards as I had to have my breakfast on the corner of a dirty table... horrendous
jeanyannickt . 2018-11-02
MORE AT TripAdvisor
Worse Paul so far, and bad actitud. Bad maners from staff. A Paul's fan...
Alvaro AgustĆn MartĆn Vega . 2018-10-27
MORE AT Google
These schedules may not be completely accurate on special days. Please always confirm with the restaurant
Similary restaurants in London
7 Opinions
The food is delicious, the wine is good and the staff is very friendly. Lovely decors just a little pricey. Never got an itemised bill so couldnāt check afterward what made it so expensive.
coffeecroissantbaguettecakechocolatepastry