Patisserie Valerie Cheshire Oaks in Cheshire West and Chester

A strange experience. We had a voucher for afternoon tea for two. Although the website states you don’t have to book, we called anyway to check this was the case. They confirmed we didn’t need to book. When we arrived later that day we were told they were short staffed in the kitchen so couldn’t serve afternoon tea. They then backtracked & said they could if that was all we wanted! Our food arrived almost immediately suggesting it was already prepared so I’m confused as to why they originally said they couldn’t serve it?? The afternoon tea was delicious and there was plenty of it. Shop generally a bit tired, and in need of some refurbishment.

If only the staff could find a smile and communicate with customers it could be a better experience Lacks atmosphere and was cold and not very welcoming

Do not go here if you want a nice relaxing good afternoon tea! Went to celebrate our retirement with an afternoon tea courtesy of a good friend and had a shocking experience . Had a ridiculous wait of over half an hour for afternoon tea as one of us was gluten free ! No customer service . Staff so miserable . Two young waitresses who were so sullen and quiet and didn't even attend to basic needs with plates etc. Several tables complaining about lack of attentiveness from miserable young staff . More mature member of staff with loose long hair ! With a an attitude ! Made to feel like it was 'our duty' to have to wait over half an hour for sandwiches to be made up on gluten-free bread. Everyone around us , who came in after us, getting served but we were told that was the reason why . Ridiculous . No apologies . Finished our coffees and made to wait for over half an hour for food . This place needs a massive shake up !!!!

Rudest staff ever. Long wait for 2 cakes and a cappuccino. When the lady eventually brought the cappuccino, I said that we’d also ordered 2 cakes and she said very rudely “I’m just looking for a fork”. I’m sorry but that’s not my problem I just wanted my cakes🥶

Went to have a quick spot of lunch. Ordered 2 coffees and 2 sandwiches. Coffees arrived and were delicious. After waiting 20 minutes asked where our sandwiches were. Told they were coming soon. After waiting 30 minutes the sandwiches had still not arrived so cancelled the order. The sandwiches are pre-made and sitting in the chiller near the till. How long does it take to walk the sandwiches 20 paces into the kitchen, put on a plate with garnish and serve to the customer? Apparently more than half an hour. Avoid if you want service at anything quicker than a glacial pace.

We called in here for a cake and a drink to tide us over till dinner. As soon as we walked in the door, bearing in mind it wasn’t anywhere near closing time, the young girl behind the counter shouted over “it’s takeaway only” As we wanted cake I asked if they had plastic cutlery, she replied they are wooden, potato patato! We went ahead and ordered 2 cakes instead of 4 and knowing I’d asked for cutlery, she went ahead and put both cakes in one box! I had to ask her to split them as we were eating them so she gave us an empty box and we sorted it. We paid and realised she hadn’t given us the cutlery so we asked for them again! Not good customer service, no common sense and definitely ruining what should be a good business which to be fair, whenever I’ve passed it there never seems to be many in which is a shame. Hello and goodbye would have been nice too!

As we walked through the door we were greeted by Nicki who was wonderfully friendly. She couldn't do enough to make us feel welcome. We had a voucher for a cream tea which was absolutely delicious. The scone was warmed through and plenty of clotted cream and jam. I had a latte and my husband had a hot chocolate. We couldn't fault it at all! Will definitely return. Nicki, you should get an award for your customer service. It's not very often we can say we've had 5* service anywhere!

I had a gift voucher for afternoon tea and was pretty much dreading it after reading the reviews. Arrived 1pm and was seated straight away. Pot of tea arrived within minutes and food about 20 minutes. Most divine sandwiches, warm scones and selection of cakes. Really enjoyed it and felt very relaxed. Staff are young and they’re no interaction whatsoever but that’s an age thing I suppose. Everyone polite and going about their work quietly. Definitely will call again if only for the egg mayo brioche buns. If I had a negative it’s the Disabled toilets are out of order.

Terrible customer service, terrible hygiene, crap coffee. Just avoid. We had to remove old dishes from our table by ourselves, no one came to clean the table.

We called in at about 4pm on a Thursday evening and were met with a member of staff saying takeaway service only. So we ordered a drink and cake to take out, as 2 of us were no longer interested in a drink. While we were waiting a group of 4 came in behind us and said they had an afternoon tea booked, there was no apology and just an answer of we only have a takeaway service. I think the 2 staff on duty need a course of customer service and how to be polite, as an apology for something that has been booked and not being met is definitely warranted.

Excellent friendly service from Nikki today 8/12/2023 in the Cheshire Oaks Ellesmere Port store. Nothing was too much trouble and she even arranged for a chocolate birthday plaque to be placed in our afternoon tea tray for my husband as we were celebrating his 50th birthday. The food was fresh and came in generous portions and the unlimited drinks were ordered and delivered to the table very swiftly. Would definitely recommend a visit to this store, the cleanliness, the staff and the service were excellent.

Nice cakes. Tables need clearing and a good clean. Service poor. If your enjoying 'afternoon tea treat' expect to queue behind new customers for a refill of your drink at the till. Refill requests refused at tea point. It's not part of the service to ask if we everything is ok, do you want a refill. Kinda takes away from the enjoyment to queue mid meal.

I visited here yesterday afternoon with my friend as I was treating her for her recent birthday. I’d bought a Groupon voucher beforehand for an ‘afternoon tea for two’ deal. I tried to phone beforehand to check availability for the afternoon tea and that they had gluten free options for myself, like bread for sandwiches, but no one answered the phone. When we turned up, I was told they don’t do gluten free anymore, they’ve taken it off the menu recently and that they don’t have any gluten free bread at all or cakes. How disappointed I was! What a let down. The staff were so unhelpful and I was so upset. My friend and I had to leave and find somewhere else for lunch.

The customer service skills were non existent. The staff acted like they basically didn’t want to be there. My husband mentioned he had a 10% discount which the cashier said she’d put on - she hadn’t. There were hardly any cakes left. I overheard a member of staff telling a table that the cake someone had ordered had since been sold. Some people left the cafe before ordering as the queue just wasn’t moving. It was just an awful experience all round.

Thank you to the team and especially Nicki for welcoming our wee Dachshund in the outside seating area and delivering fantastic service and a beautiful pup frapha chino thank you from the mcvey family

I had previously visited the premises and had thought it congenial. However a visit yesterday was little short of unpleasant. We were 'ordered' by staff to order by mobile phone to thier app ( a palaver it must be said) and ordered 2 'skillet' brunches.There...

I paid for a voucher via buy a gift for my grandparents, I’ve tried calling up to five times a day for the last four days, and no one picks up the phone. I’ve messaged via social media, and no response. I’ve even emailed head...

Overall a poor customer service at the till. The breakfast was definitely not work the money. Place lacking atmosphere.

Had a bit of an accident this morning, managed to shut the car boot on my head! Ouch! Went into Valerie Patisserie this morning for a coffee as all the shops where still closed, Nicky was lovely sat me down with a gorgeous coffee and...

Fabulous afternoon tea ...again We had another Buyagift voucher to use up We arrived at noon and thankfully it was not too busy. Service with a smile and very fast delivery of the beautiful food The food: ham and mustard finger sandwich - lovely chicken...

We were given a voucher to use here as a gift for afternoon tea and we should have just binned it. We arrived and gave in our details, with no pre-booking needed. A small 3 tier plate was brought over with 2 items of each...

We went for afternoon tea( a birthday gift) and had a lovely tea with a selection of delicious sandwiches , cakes and scones plus as many drinks as we wanted. Our server Nicky was lovely and helpful

Ordered lunch on the app, all straightforward. Drinks came out near enough straight away, thought great. Food -2 meals eventually came out but not the 3rd. Waited a good 10 mins other 2 family members started eating no sign of the 3rd meal. Approached counter...

The vanilla slice tasted like mush i’m assuming made in bulk & frozen going by the lack of flavour. Staff really don’t look happy in their jobs not a single smile among them. For the price, quality & service i wouldn’t recommend

We had vouchers for PV so I was very excited to visit. I had read previous reviews, some good some not so good. So I was a little apprehensive as others were joining us. The service was very good, staff were busy, but very friendly...

Had an excellent visit for afternoon tea. All staff very helpful, especially the lady on the reception who although was multitasking still managed to stay very calm and proffesional. The afternoon tea was lovely and fresh,ham and mustard ,cucumber , and chicken and pesto finger...

We went for Afternoon tea. The service was excellent, the food was amazing and plenty of it too! The tea was delicious. I will definitely return!

Great coffee, welcoming staff and a lovely atmosphere. I would recommend the raspberry and coconut latte!

Lovely friendly atmosphere with a good service and very clean environment! Recommend the coconut and raspberry latte!

We've been here before several times and always enjoyed a good meal. This was another very good experience. As you enter there is a sign telling you to find a table and then order. I asked if you have to order online and the staff...

Had a quick visit to PV yesterday whilst at Cheshire Oaks! Had to say the service from Nicky was fabulous. She was so welcoming and even brought our anxious dog Bob over some free treats to try and calm him down whilst we relaxed and...

What’s happened to this brand?? Stopped for a lunch visit, several tables not cleared, we cleared our own as did many others. Very miserable staff, no customer service whatsoever. Had to order using our mobile phones, took ages for food and drinks to arrive, dumped...

Absolutely great. Staff great especially Nicki and staff serving. So friendly. Clean and food well presented.

Utterly chaotic service. Couldn’t even get out a hot tea cake and two black coffees together. Ordering online is supposed to speed up and simplify the process but it clearly hasn’t worked here.

My partner purchased a voucher for afternoon tea for two as part of my birthday present. When we visited there were only 2 staff on shift, tables needed clearing. My partner went up to order, he was told there was no vegetarian option for the...

We came here for an afternoon tea with a voucher, a bit slow taking the order because of staffing shortages but when it came it was very nice, enjoyed it!

A very enjoyable shopping trip was spoilt by our visit - ordered and paid with the QR code only to find that the two cakes ordered were unavailable. It took 30 minutes to get an iced coffee and a pot of tea. We had to...

Went to pattesrie Valerie on our day out shopping , me and two of my friends waited in line and sat down at a table ....we ordered 2x avocado on tst with poached egg ....what an absolute rip off I was embarrassed as I sugest3d...

Arrived at Cheshire oaks for a day of shopping ... thought we would have a quick coffee.place was busy Waited in line .. when we got to top of queue . You need a table before you order..then don't take cash . Which I understand...

Really disappointed with my visit here. Had just arrived at the shopping outlet and went in for a drink and cake before I started shopping. There was a sign saying to take a seat and order at the table using the bar code - sounds...

The staff were amazing, food was gorgeous. However, every time we visit this establishment we always witness customers giving the staff a hard time as they are just impatient leaving the staff frustrated which makes the experience less enjoyable

After visiting Patisserie last week and enjoying a cuppa and toasted teacake we returned today to try a hot dish. We easily found a table and ordered two mushroom and cheese omelettes with hot drinks. As we waited for our drinks and food to arrive...

Customer service was shocking by the girl on til. We asked about a cake and she gave her opinion ‘it was rubbish that's why they don't sell anymore!!! rude and facial expressions was unbelievable we were shocked. Shabby surroundings should have known why it was...

Welcomed by a rude girl at the desk. We asked for a particular cake to be told it was horrible & they didn’t do it anymore…. Then she stood there as if we were putting her out by ordering coffee The guy who brought our...

This was my first visit to Patisserie Valerie and definitely my last. First impressions were it looks shabby and tired. The staff were miserable and didn’t seem to have a clue what was going on. The girl on the till was particularly miserable and didn’t...

We arrived at 2.20pm and duly stood at the door waiting to be seen, we were seen but then continued to wait for several minutes before someone greeted us (it was not busy). This was not the best of starts! We were then told the kitchen had closed for the day (at 2.20pm) so afternoon tea could not be served only drinks and counter cakes. We left. What kind of a place doesn’t serve afternoon tea after 2pm???? This should be also be mentioned in the Groupon T&Cs . It’s not a surprise they went in to administration….Next time I will make the effort to go to a proper tea room for afternoon tea and just have lunch elsewhere in cheshire oaks.

We were told we could only eat outside, it was a warm day so ok. Carrot cake delicious, cappachino too, it was all ok, nothing outstanding really, we just wanted a drink and cake before we set off home

There was a bit of a queue on arrival and we were politely asked if we could wait outside till they had finished with the customer. We were then quickly dealt with asking did we want inside or outside for eating, as outside was now for takeaways. We chose inside as we had a voucher for an afternoon tea and they allowed us to sit down and order as it was about 11.45. The sandwiches were fresh and the cakes were nice we were also asked did we want refills. Having read previous reviews I don't know if it's hit and miss with the attitude of some of the staff but we couldn't fault the service we received.

Not a great experience unfortunately. Told in an assertive manner to wait outside. The staff need some COVID-19 training. Lots of instructions for guests whilst staff don’t practice what they preach! Eg not wearing masks properly ( not covering nose) not using spray to clean tables and when a customer asked if they could get up to look at cakes they were refused but then asked the customer to pass their phone over and then proceeded to take photos of the cakes for the customer! One member of staff very good ( pink hair) others were awful!!

We really appreciate that people are trying hard to get back to offering normal service but we were very disappointed today. The management of this chain need to look at processes and staffing not only to serve their customers but also to get the biggest return on their investment. There was a sign on the door saying wait to be seated however it did not say wait outside to be seated and so when we tried to enter we were shouted at to get out in not a pleasant manner. We waited outside for some time as 3 of the staff stood behind the counter and chatted as the queue built behind us. When we were eventually let in the greeting was pleasant and the covid precautions were good however we did still feel we had been punished. I saw 6 staff on duty. 2 seemed not to be uniformed and did not do very much. The uniformed staff were therefor having to work harder but when we wanted to pay all the staff were standing about talking. As we left through the covid friendly one way system a staff member went just ahead of us, we both thought to open the door for us, however she walked straight out closing the door behind. Some cakes were not available. There is a great opportunity to turn over more tables, more quickly but this business needs to try harder. Happy customers served efficiently will bring greater profits.

Been told to wait outside, so I did. Then 2 people came in (they were not together) and got served straight away, while I was waiting outside with my baby! Disgusting behaviour from the 2 lady working there who didn’t let me explain the situation as I was really upset and refused to serve me! A complaint has now been raised

Called into Patisserie Valerie for a light lunch during a visit to Cheshire Oaks.We only had to wait about 5 minutes to. Be seated.We ordered a portion of Croque Monsieur and fried eggs on brioches with vine tomatoes.Both meals were delicious.Together with two large latte coffees the bill came to £17.15 and so it was excellent value for money.Our hostess Davilia was very politeWell with a visit.

I have attempted to go for Afternoon Tea twice at the Cheshire Oaks Cafe with my Buy a Gift Voucher. Both times I have gone early in the day and both times after queuing I’ve been informed that they don’t have the ingredients for afternoon tea. After travelling specially to Cheshire oaks for afternoon tea this is very disappointing. I’ve asked if it is possible to book or phone up in advance and I’ve been told it isn’t. So my advice is don’t waste your time and don’t buy the Buy a gift or any form of voucher as you’ll be very disappointed!!

Told it was law to download app for tracing when I corrected her she said if you don’t like it go Staff very rude all looking at us and making feel uncomfortable while there would not recommend.

Called in for elevenses good Covid practices in place. Excellent coffee but both our crepes were stone cold and far from the high quality we have had in the past very disappointing

Unpleasant staff, half empty with plenty of tables but 3 waiting couples refused entry. Chef was going for lunch at 1:50pm (go figure) and COVID protocol laughable - queueing measures confusing, big blue sign inside said wait here, however shouted at and told to wait outside. Why they couldn't have closed the cafe if they were refusing entry I don't know.

Out with 5 year old granddaughter, who love the crepes with frosted berries. Real good choice for breakfast and the social distancing works

I see we wernt the only people left waiting to be seated in a half empty restaurant, but given the rest of the other review, I'm glad we walked out! Staff simply ignored us waiting as the queue grew. The place was half empty, hardly surprised now!

Good service in a pleasant environment, quiet and clean at a reasonable price. What else do you need

One of our favourite chains, sadly our Liverpool branch has closed. We love going for Afternoon Teas and gladly, I'm pleased to say, this restaurant kept up their high standards. We were served by Abbey ( her Mum was A Beatles fan! ) who along with her colleagues made our visit really enjoyable. The food was as usual, excellent.Highly recommended!

awful experience on 6/12/19 Friday......parked the car,went for a coffee.went in, sign saying WAIT TO BE SEATED. we did, 5min later after staff had walked past us many times we where told to find a seat. the place was half full,so we sat near the rear.after 15 min our order was taken,20min later I asked where our order was.yours is next was the reply. 10min later,after watching others being served who had come in after us I asked again and said others had been served who came in after us.no excuse or explanation.........I ASKED FOR THE MANAGER.....the manageress said they where very busy....NOT....and said she would do them now.15 min later it arrived.i asked to speak again to the manageress,she came over and moaned about the m/c being broken,she having to do everything,the staff not turning up/not enough staff. MY COMMENT TO HER.......IF YOU SPEND LESS TIME ON YOUR MOBILE YOU WOULD BE ABLE TO MAKE THE DRINKS/CHECK ON YOUR STAFF AND HELP THEM OUT.......NEARLY 1HOUR WAITING FOR A COFFEE....IN A FAST FOOD/DRINKS OUTLET..............will go there again ..........NOT.

Enjoyed a lovely afternoon tea today and would definitely recommend. Staff all friendly and helpful.

Called to recharge are batteries with a coffee and cake had to wait but worth the wait will call again when we are back

I tried posting on Google but it submitted as a four star review, which it realistically wasn’t.

No wonder this chain went into administration. Awful service, overpriced and awful cakes. Goodness knows what makes this place popular. Worst chocolate cupcake ever - sickly and over flavoured buttercream, tasteless sponge and served straight from a fridge. I really won’t bother again. The staff could do with a wake up call as well. No interest and no customer service skills. Dreadful.

We bought a voucher off Red letter days for an afternoon tea and it stated that we did not have to book,we got to the cafe at 1pm and was met by a lady who told us that all the afternoon teas had gone,how can a cafe sell out of Afternoon teas at that time,what a surprise that this company went into liquidation,better try again soon before the remaining shops close!

Yesterday I visited this place with my sister and mum for a coffee and a slice of cake.

All I ordered was two coffees, the place wasn’t busy but it took nearly twenty minutes for them to arrive. Everyone else was apologised to for the wait but us and my coffee when it arrived was at best lukewarm . The staff didn’t seem interested in the customers

About the worst experience we have ever had in a Patisserie Valerie shop. A very poor selection of cakes and no croissants. We had a long wait to get a table for two and an even longer wait for the coffee. We decided to give the food a miss as we were told there would be a half hour wait. The waitress wasn't in the least bit helpful and I had quite a battle to get the stamps on my loyalty card. Overall extremely disappointing. We have had far better service at other Patisserie Valerie cafes.

I visited with my son to have afternoon tea. On arrival we were told that there was a fifteen minute wait for a table. From where we were standing we could see 2 tables that just needed clearing but not one of the waitresses seemed interested in doing this. Fortunately we didn't have to wait too long before we were shown to a table. The waitress was very friendly as she took our order. She informed us of the choice of drinks and sandwiches. Shortly after she brought over a selection of jams and our cups and plates and then we waited and waited and waited. During this time the dirty tables continued to be ignored. It was at least 20 mins before we received our drinks and about another 20 mins after that before the food arrived. The sandwiches are very small but they care tasty. There was a selection of tiny cakes, 2 fruit scones and 2 plain along with a small bowl of clotted cream. The cakes were nice, its just a shame they were a bit bigger. From our table we could see the kitchen area. The male chef seemed extremely busy and the food that was being served to other people looked lovely. I feel that the place just needs someone to take charge and to direct the waitresses as empty tables cost money also if the place closes (as others have) the staff will be unemployed.

Arrived and some tables were available. Approx 7 members of staff yet not 1 member came over to greet us or let us know how long the wait was. Stood there for almost 10 minutes with no acknowledgement at all.

Popped in for what we thought would be a treat breakfast before shopping. Service + food both terrible, waitress just plain rude, food not as advertised & waitress didn't care!

Tired after a couple of Cheshire Oaks laps. Dived into one of the drinking holes. Stood in a queue looking at deliciousness being devoured, after 10 mins an elderly couple behind us took the initiative and sat at a teapot and cup laden table. One of my group did the same only to come whimpering back after being told to join the queue, she felt like a child (she’s nearly 50!). A further 5 mins went by before we were invited to sit outside on one of the tables along with another couple one of whom was disabled; definitely uncomfortable on her stick. Another 10 mins went by before I had to go into the shop and ask a waiter to take our order !! Maybe we’d still be there if I hadn’t asked ...

The food was tasty and fresh, and once settled the service was faultless. Keep up the good work, couldn’t have been happier with our experience.

Had a light lunch and cup of tea - service was OK, ditto the food...slow clearing tables, all the atmosphere of a canteen. Mmmmm.

Rude staff or need more training in customer service, confused as to which... looking back I’m not sure why we stayed.. drinks ok!! give our business

How can an order of poached eggs on toast be so difficult?One egg looked ok the other was half the size, stringy with a fully set yolk.These had been placed on the toast without draining making the toast a soggy mess and inedible.The replacement eggs were better and the toast came on a different plate.

We called at Patisserie Valerie whilst shopping at Cheshire Oaks. We had lunch with coffee. I had an omelette and potatoes and my other half had a BLT. All warm and tasty. The service was friendly.

we call here when at Cheshire Oakes. Today, the two of us stood as requested by the board at the entrance asking us wait to be seated. We waited and waited and waited. It wasn't that busy but there were many dirty tables with dishes on. Two waitresses were serving food and one making drinks or what ever behind the counter. A queue started forming behind us. Not once did anyone even acknowledge us. Even if one of them had said, we will be with you in a minute. After 10 minutes, we gave up and went to another establishment. Pathetic service, very disappointed. . .

Visited today for brunch. Ordered eggs Benedict. Absolutely foul. Bacon tasted stale, bread was horrid, no butter and the hollandaise sauce didn’t even taste like hollandaise sauce.

We visited around 4pm on a Monday - not a busy time and the cafe was virtually empty. As you enter, there is a sign saying “Please wait to be seated”, which we did. We thought this meant we would be greeted and shown to table by someone who looked like they were enjoying their job; sadly not. A waitress came up to us after a couple of mins, table for two, yes please, then just pointed towards the back of the cafe, just take any, clearly disinterested is us as customers. Not what we thought but we went and found a table and waited and waited and waited. A group of 4 who came in 5-10 mins after us were seated and served and still we waited. After 20 mins and still no service we got up and left. Where is the customer service here?

Acting posh by trying to look French does not do it if you know France. Dishes are all wright if you should take away the stuff that does not belong with them. Expensive for what you get served. Toilets are sow called out of order, but staff can still use them. If you serve food, you should sort out the toilets before you start working. Overall a disappointing experience.

We were thirsty and yes it was 4pm, and it looked like they had been busy.

We arrived to be told there was a 10 minute wait for a table so we waited. The staff were completely disorganised and so miserable and uninterested. Sure enough, after 10 minutes a table came free, because the people seated there got so fed up waiting for the bill they got up and walked to the till and asked to pay. They left, but the table wasn't cleared. 10 minutes later a member of staff went to the table and finally started collecting the dirty crockery. However, they suddenly looked over to another table and put all the dirty crockery back on the empty table and went off to do something else. Eventually we were about to walk out when someone finally cleared the table and called over to us and pointed at the table and walked off. There appeared not much danger of a member of staff showing any interest, let alone crack a smile!

It is such a same because I love the coffee and cakes in Patisserie Valerie but the food was appalling and the service was slow and without a smile.

There’s nothing special about the selection or quality at Patisserie Valerie, but be prepared to pay about double the expected price. Extremely, unjustifiably overpriced for ordinary product. Disappointing.

Rather disappointed as the service was so slow we were just about to get up and leave when it finally arrived. No apologies and generally poor customer service and interaction

The food is okay and is served well but not very exciting and not different enough to tempt me back again. Price was a little over the odds for a croque M but it was in Cheshire Oaks

Lovely cakes and a good menu but I think k it is let down by the half hearted staff. Perhaps they are fed up after the company’s financial problems but unless the service improves I cannot see this staying open for much longer.

Visited this establishment today to purchase afternoon tea, served by a lovely young lady very pleasant, she took our order I explained I dont have butter or spread so dry sandwiches on afternoon tea, she returned 5 minutes later with hot drinks to say " afternoon tea sandwiches will take 20 minutes as all pre made this morning" happily we said that's fine. Just about to drink tea the manageress came over and " your sandwiches will be prepared now but our waitress is in floods of tears" which I really dont understand why... maybe # moody chef not wanting to freshly prepare dry sandwiches" customers service... made me feel so awful and awkward I got up and walked out.

Popped in to try the £25 afternoon tea as it was very quiet in there on arrival.

Only called in for a cake at the end of the day. There were very few left in the window to choose from (good news for the store) Straight away we chose a huge slice of carrot cake.

Went here for lunch. Lovely staff, great food , we did have to wait for half n hour for our lunch but we didn’t mind, as they were really busy. The food and the cakes were lovely . The staff friendly.

From the moment we stepped through the door nothing was too much trouble for the staff or the chef. Our server was Peterona who was absolutely fantastic zooming around making sure everyone was alright. Food was served quickly and looked amazing and more importantly tasted fantastic. The staff were attentive and chatty. 5 stars all day long ! Fantastic and would highly recommend

Stood in the doorway next to the ‘wait to be seated sign’ for almost 10 minutes! Plenty of staff who definitely saw us and just kept walking past not even making eye contact. Even just ‘be with you soon’ would have been enough! They all looked like they hated their jobs and just wanted all customers to go away. So disappointing because the cakes looked amazing.

Entered ship and waited to be seated , not busy and plenty of staff walking around . Did not get acknowledged for ages , then when we were approached by staff they just pointed to a table . Food was nice but service terrible

Visited yesterday. The waitresses were deep in conversation with each other. Even after I said "Excuse me" they continued their conversation. Left in disgust.

Flagging during shopping and needing a bit of a sugar rush as ladies do we stopped in here. Lots of empty tables yet they make you wait to be shown to any table you like! We had a drink and lemon cheesecake which was fine but expensive and actually nothing special.

First time in this chain of tea rooms. Excellent all round experience. Definitely go again for a snack or brunch. No complaints whatsoever

Had afternoon tea with a friend. The staff were lovely. We couldn't have had better service even though they didn't know if they would have job the following week. The food was good too.