Patisserie Valerie - Canterbury in Canterbury

I was my boyfriends plus one for his birthday voucher , we was looking forward to our special treat today . As soon as we got there we noticed straight away that a lot of tables had not been cleared .we found a seat and gave our drinks order , we waited 30 mins before the waitress came back over to us to ask if we had ordered , to which we replied were waiting for our drinks still ( we would have left if it wasn’t for they had our voucher and we needed to use it ) The two girls were rude and lazy in my opinion as the coffees were just not being done at all quickly and the other girl kept disappearing out back walking past all the dirty tables without attempting to clear them. One of the girls made an announcement to the whole place saying she was doing her best but they were under staffed but as far as I could see they were not organised or trying to serve people as I felt we were interrupting their chatting, we did not have more than one drink each . I went to the toilet and I don’t know how they can sign off it was clean as there was toilet roll all over the floor and was filthy . A red haired young man came in to start work and he turned it around getting drinks out much quicker and was far more productive. The food was nice and once we received it after 45 mins it was good but will not be buying a voucher for anyone else . Shame

Had a great afternoon tea here, a real treat. I was surprised by some of the negative reviews, as we had a lovely time. Started with a friendly welcome from Razika and being seated straight away . Daniel took our order, and checked if we had any allergies. As we were having afternoon tea, the tea quite rightly came first, piping hot and with the lemon we had requested instead of milk. Then the stand, with a smoked salmon toast, finger sandwiches soft and tasty, 2 scones each with jam and cream , 2 delightful sponge cakes each and a macaron. We had another tea each and then a coffee, service was attentive but not intrusive. Even the toilet was lovely and clean. Then finally when we came to settle up Sarah explained that the additional teas and coffees are included as bottomless drinks in the price. Wonderful!

Afternoon tea, Patisserie Valerie - Canterbury it was disgraceful food ok service was really bad 30 minutes before we got served waited 20 minutes for that to come up then ordered more tea and milk shake for our granddaughter Gracie 25 minutes still hadn’t come up we walked out will not be going back

Had cream scones & Tea on Groupon voucher..With the voucher I have rated it a 5* without the voucher I feel it might be a little too expensive for what it is. The waiter and waitress who served us were very friendly and very helpful. We went at a busy time and were told there was a little wait but the scones were lovely a very good experience overall.

One of the worst places we’ve been for breakfast. I had avocado, which was brown, tomatoes on toast with a poached egg and rocket. Rocket needed throwing away as soggy and old. Chef couldn’t cook a poached egg - watery and in bits. Tiny portion. Daughter ordered Salmon bagel, was hard and stale, little salmon and a scraping of cream cheese. Waited so long for coffees and food. Won’t be going back. They offered 10% off - as if they knew it was bad as didn’t question it. However staff were friendly and lovely so not their fault. Only the food was a let down.

I took my step mum for afternoon tea for her 60th birthday and we had the most fantastic time! It was delicious and quirky and we all had a wonderful afternoon out! I couldn’t recommend the afternoon tea enough. Not the mention the amazing service - the lady’s name escapes me now but she made us giggle through the whole afternoon!

We bought two cakes from here yesterday. They had nothing gluten free or vegan which is very surprising in this day and age. The cheese cake we bought was really great, the carrot cake however was very dry and could almost have been more than week old. Im big on carrot cake because its one of my favourite and this definitely was not that great.

Didn’t actually get inside. Website said this was open, 9.05 am. It wasn’t. Waited until 9.15, still wasn’t. If a shop wants to do business surely it should open on time.

A lovely afternoon tea with our Buy a Gift voucher with our friends, who were celebrating their parents 56th Wedding Anniversary. When we arrived was very busy and tables were put together to accommodate the six of us. The food was fresh, the scones still warm and delicate cakes. Unlimited drinks too. Charlie and her team (only 3 on that day) did their best being short staffed at keeping everyone happy and were calm and brilliant st attending to our needs, they all worked their socks off including the diligent kitchen staff. Thank you, we will be back.

Shocking customer service at the Canterbury location, must be the rudest person in the catering industry I have ever come across - not just to me but to every customer. We sat outside at one of the 6/8 tables and everyone was commenting on her rudeness. We had a buy a gift voucher for cream tea and I was asked to stand to the side whilst she dealt with other customers in the queue, yes they were busy but I had waited patiently in-line until it was my turn to be served. Then when she did serve me complained about having to put different codes in, not my problem the voucher was paid for and the codes must be a company thing. The scones when they did arrive were ok, certainly not large, and the tea pot was just about big enough for 1 drink each! Our first visit to a Pasterie Valerie cafe and based on today’s experience will be our last!

From the outset staff greeted with friendly smile with willingness to help. I had heated cheese and ham croissant, tasted pleasant enough. Unfortunately I lettuce not fresh. American coffee presented well. Let down was the stale smell on table and armchair. Toilet not used. Overall this is a pleasant restaurant and staff are pleasant. Mainly young people who created a pleasant vibe. Will visit another branch to compare. The option for this review was average or very good, I would have liked to choose 'good' just for the initial service.

Came here for 1st time as we had a gift card for afternoon tea for 2 . Very lovely friendly staff . Drinks straight away . The cakes and sandwiches came out fairly quickly, looked lovely and tasted the same . Scones were lovely and fresh and still warm .cakes were very spongy and delicious. Can't fault it at all along with refill cokes . Will definitely come again

Although it seemed they had a lot of staff, the staff seemed to be really confused on what to do/who ordered what and why there was such long delays for food (table near to us waited 50 minutes for a breakfast which then turned up cold and they was offered "a small discount"). We arrived and there was people all standing around waiting to be seated or for bills/food. Finally told to take a seat and then waited around 10 minutes for someone to come over to take our drink order. They did advice it was a long wait for food (around 45 minutes) which we was fine with though then noticed only 6 tables in the restaurant were occupied with 4 front of house staff and 3 kitchen staff. It was entertaining to watch and listen the chaos of people placing orders, and other staff members taking stuff to wrong tables, wrong orders or simply orders going missing or reasons on why long delays (apparently a lot of people ordering afternoon tea which some worked out would take around 5-10 minutes max to prepare and could easily do in batches) Between us the diners had a good laugh about the service so at least that was something. Team were mostly friendly but seriously lacking management showed (least we saw no management or anyone organising anything). In fairness - the cakes are amazing but prices are pushing how much you would appreciate a slice of cake.

We have been here many times using gift vouchers and it was always very good . This time we were totally taken back, we sat at out table for quite awhile before we were attended to. We had a voucher for lunch time but the menu was very restricted. Having ordered out meal and drinks we were told there was 30 minute wait which considering they were not busy we could not understand. Staff came over and tried to give us someone else’s drink and then food as well. When our food etc finally arrived it was cold and tasted off. The manager kept telling staff off in front of customers which was off.

The food was great, but service was lacking considerably. I am lead to believe this was due to staffing issues and some customers were getting fractious. Customers were being notified that all drinks & food orders had about an hours wait. The staff stayed rather calm in difficult circumstances. Working in the service industry we appreciate the difficulties faced by the staff, but also understand the frustrations of the customers who ended up waiting longer than an hour in some circumstances. We ended up settling our bill and taking our cake slices away.

we came for afternoon tea and the staff were super friendly and helpful. they looked short staffed and were super busy. i cant remember the staff names but they deserve recognition for staying positive in what looked like a busy saturday afternoon (29/7/23)

Service so slow we arrived with over an hour left on my parking and thought we would enjoy a coffee before the drive home I ended up having to sprint back to the carpark to add 15 minutes to allow my mother to make it to the car park

Waited 40 minutes for a hot chocolate and coffee. The lack of staff is not an excuse, almost no customer service, kitchen staff are handling food with their bare hands and on their mobiles. Staff did not apologise for the long wait.

After waiting 46 minutes for a Croque Madame I received a toasted half a slice of ham, sandwich with a hard fied egg on top. I live in the area and will not be returning.

Appalling service; don't bother. Arrived Patisserie Valerie in Canterbury today at 2pm. Not many other customers and not busy but after 15 minutes of waiting during which time the waiter had shown no interest in our presence, I had to leave the table and ask...

Had afternoon tea here. Food was excellent but service was appalling. Not enough staff on to deal with serving inside and outside. Lots of people walked out as they were fed up of waiting. Tables remained uncleared for a long time. The manager was sitting...

We had an afternoon tea experience. When we arrived we were told that there was a 30 minute wait, which we were happy to do. An hour later we finally got our afternoon tea. We had to ask for a new set of hot drinks...

I had a gift voucher for a 70th birthday present. The guy that served us was lovely and did try to help. However we were told we could order anything on the lunch menu except anything that said "new". We are both vegetarian and the...

Really really good. We went for afternoon tea and the food was very good. The raspberry cake was to die for. Excellent service too and great value for money

Opted for afternoon tea,waited 40 minutes,over stretched staff,place was grotty,i would not recommend ever going to this place,plenty of other choices in Canterbury avoiddo not go

Lovely Tea and Cake as usual Pleasant staff and nice atmosphere However I have to mention the AWFUL toilets Only one available No way to dry your hands either with paper towels or air dryer after washing. Door handle not particularly secure and just generally...

We were here as a birthday treat for afternoon tea. Upon arrival we were asked what tea we would like, then told to find a table ourselves. When we sat down we noticed the table was dirty, as were many others. Our tea arrived with...

Terrible! Waited 45 mins for a coffee we ordered on the table app. Then they brought the food out before the coffees and the waiter was very rude when we asked for our coffees first. Then we had to wait a further 10 mins for...

Hier kann man schön draußen in der Sonne Tee und Kuchen genießen. Inzwischen bezahlt man über QR-Code und bekommt 25%....

Restaurent very tired and didn't look clean. Warm milk with tea and stale éclair. Not impressed. Won't be back.

TRY SOMEWHERE ELSE. Very disappointing visit. I took family there as a treat; having been to other branches and always enjoyed the experience. It took 30 minutes for tea and cake to arrive at our table. We had already given up waiting for the waiter...

The afternoon tea was amazing, beautifully fresh, sandwiches well made with lovely fillings scones tasted homemade and cakes melt in the mouth. It was spoilt by one of the toilets being out of action and the other one in a disgusting state. I am glad...

I had hoped to have a nice lunch here with my daughter's today, but I was disappointed. My daughter ordered our food and drinks using Flipdish, the online ordering system, whilst seated at our table. Half an hour later, and we still had no food...

A nice little place to rest and chill, whilst having a break from the rain! We were made to feel welcome and the young chap that served us was friendly and good as suggesting things that we may like to have. Drinks and food were...

Went here today as a treat with a friend I havnt seen for some time...So call me fussy but I like a weak latte without all that yuccy foam. So I ordered a 1/2 shot latte with as little foam as possible ... "Isnt that...

Service was so slow our drinks arrived cold and when I complained the waitress was very rude. Don't go there

Walked in cold for some morning tea and were not disappointed at all. Service was friendly and coffee and croissant really good. Would recommend.

Used a gift voucher for an afternoon tea, after a morning visit to Canterbury’s Christmas market. Our server, Shannon, was charming and the service was prompt. The sandwiches, cream and jam scones and especially the cakes were scrumptious. We enjoyed our time here and will...

Empfehle das Cafe gegenüber, denn: Wenn man draußen sitzt, bekommt man den Cafe im Pappbecher als take away. Für eine...

We had afternoon tea using a voucher that was bought for us as a gift. First of all we were left waiting to be seated for almost 15 minutes - in the end we just went and sat down ourselves. If we had not had...

######### 30th April 2022 ############ This restaurant is a health HAZARD. DINE IN REVIEW. WATCH BEFORE YOU EAT! Ate here (sort of) on the visit to Canterbury. Ordered Vegetarian breakfast, Halloumi & Chili jam flat bread and orange juice. Ordered at 1:37 PM on a...

Shockingly slow service. We got our cakes but after 30minutes we are still waiting for cups of tea!! It’s just arrived but apparently they’ve got no saucers.

I visited this establishment with a friends for a cold drink and cake before heading to the local theatre. We had chosen to sit outside in the sunshine. I entered the patisserie to order, to be told " I can't deal with this order, I...

This is my regular local coffee shop that I visit daily. Always a welcome smile and excellent staff. The coffee is the best for me and believe me I tried them all. The cakes here looks amazing and very tempting, one cannot resist. Reminds me...

My wife's birthday treat... Walked in, great greating and promptly shown to our table. Ordered food and drink... Waited... And waited... 30mins later our ceaser salads arrived... We began to eat. 14mins later our coffees arrived. Great touch on the timings. Salad was OK, but...

Despite being very busy in the restaurant, we had a warm welcoming a table was made ready for us . We enjoyed our coffee and delicious cakes . Staff were clearly working very hard and were all very polite .

Patisserie Valerie is a friendly, welcoming place to visit with such great energy, as to why I have to make it my place to stop. They also provide great quality of food and drink and you don't have to wait for long either and I...

Went there for some cake and coffee. Coffee was really good and had a great slice of carrot cake. Staff were friendly and helpful, shame some other customers were making a fuss and causing issues for the staff members who were rushed off their feet...

Come in every morning with my son for coffee after the school run , They have it ready for me when I arrive always so friendly and thoughtful and the best coffee in town .

Came for breakfast and the pancakes were great ! The staff are all very friendly and overall great atmosphere. Will definitely be back for the amazing looking cakes!

I came here for breakfast/brunch with a friend, the breakfast was great and a really good size, staff were friendly & the coffee was perfect. We decided to also have some cake as they looked delicious. They even do an afternoon tea which I really...

No interest in customers. Beckoned staff for order. Only 3 other tables being served. Off milk with lumps, smelt. Luckily returned with fresh but I was wary. Croque monsieur soggy, sad looking. Browning lettuce...is that really a 'salad '? Staff completely disinterested. 'Chef' appeared a...

We popped in on an afternoon for a drink and something to eat. All the staff where fantastic and smiley, served very quickly and the food was beautiful. I spoke to the manager to praise the staff as they made us feel so welcome. The...

Cold but bright day and despite being very busy the staff were pleasant and helpful contrary to some of the negative comments made previously. Just two of them and a full restaurant. Hats off to them because despite some moaning customers they worked their socks...

Ordered a fish finger sandwich which arrived with soggy batter and a limp salad that wasn't fresh evident by brown edges to cut sections of lettuce served with flaccid and unevenly cooked chips. Complained to manager who seemed disinterest in our concern and insulted us...

We waited to be served for more than 20 minutes while the waitress was talking to her mates. We waited patiently - after we interrupted her conversation we ordered- she came back after 10 minutes telling us that the kitchen was actually closed- we ordered...

Waited 35mins to be served; one pot of tea for two; had to ask for milk; appalling and slow service!

I toke my daughter to this coffee shop for a little birthday treat. We was greated by a member of staff saying " we close at 5pm so the kitchen is closed , cake and coffee only , no china cups just paper cups ,...

Excellent afternoon tea. We were redeeming Smart Box voucher and asthe value wad greater thsn thd cost of the tea we had cakes to bring home, too.

I popped into Patisserie Valerie for a latte with my friend. We were going to get them to take away but decided to sit outside instead as it was lovely and warm. The service was excellent, really friendly and welcoming staff. The cakes looked delicious....

Martha was extremely helpful in helping to organise a birthday cake as the website would not facilitate cake ordering and collecting from a store. After several failed attempts of communicating with the central staff managing social media accounts for PV, I finally managed to speak...

Went to Canterbury for a day trip popped in for coffee and cake (very overpriced) not welcoming at all and a misserable atmosphere.

We went during lunch when the café was very busy, and only 2 people were working there. The barista who clearly saw us enter the café did not greet us, and when we politely inquired about whether we could order at the counter, we were...

Went to Canterbury with my daughter shopping and we went into the cafe for some lunch. Well even though there were only 3 tables full in there the staff seemed stressed. We ordered a baguette and a quiche, well the quiche was literally an 8th...

Marta who works at this branch always provide an excellent service. I strongly recommend you visit this branch to enjoy the food, drinks and the service too.

I went for afternoon tea with my sister a couple of days ago. We got the vegan afternoon tea for £25. A great deal if you make the most of the unlimited hot drinks.

Made even better by the amazing waitress who knew what we wanted before we did, she really made a difference to the experience. . I had a Groupon voucher for afternoon tea which is a bit different every time we have it but always a...

Visited for breakfast. Fantastic and friendly service. Delicious food all round and lovely loose leaf tea. Will return, brilliant spot for breakfast.

As visitors to Canterbury we stopped here just for coffee and because of the good weather sat outside. The coffees arrived very quickly and it looked like people’s food orders were quick too. Coffee was good. Unfortunately the outside area is right next to a...

We were treated to a gift voucher for an afternoon tea for two. It involved tea, coffee or hot chocolate . A sandwich stand of very nice Sandwiches, scone jam and cream and some cakes. It was very nice . The wait however was excessive...

Having received a voucher for Xmas from our daughter we eventually made the venue. As it was a nice day we ate outside. Although there was just one young lady serving she was very very efficient and welcoming. As for the tea you could not...

We just wanted a couple of coffees. They were little more than average but came to £6.15! I wasn't aware I was trying to save the company!

A thoroughly enjoyable experience. The food was superb with a great selection of finger sandwiches, pastries, scones & cakes all served with a pot of tea & extra hot water provided on request. Staff were polite without being intrusive & we were not rushed to...

We were given a groupon voucher for this place which was to include Prosecco as a drink. When we turned straight away were told that even though our voucher was for the Prosecco afternoon tea they do not do it at this particular venue ....

Absolutely fantastic, the afternoon tea with sandwiches and cakes on a lovely server. You can choose your choice of bread and fillings. It was a delight to eat like this. It was very busy, we just went along on a chance and after a short...

Locale nel centro di Canterbury molto carino e accogliente ho fatto colazione 1 volta con cappuccino e torta ,la seconda...

We have been regular visitors over the years and have never been disappointed. However the Canterbury cafe now seems To be neglected , one toilet out of order and the door of the disabled one did not lock and it was not clean . I...

This restaurant is in some ways spoilt by slow service. Having got our menus we had to wait such a while for our order to be taken that we were beginning to wonder if you had to order at the counter. However, when the food...

I took my honorary French daughter, her husband and her eldest son (my God-son) to this establishment to experience an English cream-tea. I'm not sure how much it distorted their ideas about an English cream tea. The scones were too warm and crumbled into a...

I’m so happy with Patisserie Valerie today. I have had 3 visits in 3 days and am pleased to say I am realising the good service the greater food and coffees and the best loyalty card scheme I’ve ever been unaware of is extant here....

We popped in at Patisserie Valerie for a cup of coffee and a piece of cake. Both were very good and the Service was friendly and efficient. Would visit again when in the Area!

De high tea was weer heerlijk, met sandwiches, quiches, scones en zoetigheid. Vanwege de drukte moesten we voorin zitten, in...

Delicious patisserie in the centre of Canterbury! Nicely furnished and welcoming ! The espresso is really good and the cappuccino too!!! (and if it’s and Italian to say it? It must be true ! 😊). Cakes, pancakes, gateau and pastries are delicious! By 11 am,...

Done some shopping in Canterbury, and decided to have a sit down and a cuppa, we were close to P/V so went in, nice friendly welcome, we decided on two flat white coffee's and chose a Strawberry Tart, and a Indulgent Chocolate Brownie from the...

Called in for an excellent breakfast and was offered a free sample of some of their new improved range of gateaux using quality ingredients by Andre. Recommended.

Poached eggs on toast and a cuppa wonderful! Well presented well cooked food. I wasn’t aware they did breakfast knew their afternoon tea to be lovely!

We were gifted a coupon for an afternoon tea and it was a great experience. We really enjoyed the choice of teas and coffees with the selection of sandwiches, scones and cakes. They even modified the finger sandwiches for us to provide more vegetarian choices....

Canterbury on the first day of summer, hot and wanting a cup of tea and a cake ane we spot the patisserie, lits of outside seating and a comfortable and clean look about the place. Waiter service and wow I was surprised at the quality....

Great and friendly service. Despite the town was busy it had a nice selection of cakes, contactless payment was an easy option.

Delicious food and coffee! Friendly staff! Me and my friends will definitely come again! Can't wait to try something new!

We came here today for lunch with my mother and 2 children. We sat outside, they brought us our menus and said they’d be back to take our order soon. 20 mins no sign of anyone. Eventually they came to take our order, we only...

we stopped in for afternoon tea. friendly welcome and menus supplied quite quickly.From then on it went down hill. The waitress kept getting our order confused but eventually put it down right. 20 minutes later we were still waiting even though people coming in after...

I went here for afternoon tea with my husband and after a bit of a wait was seated if I was honest it wasn’t the best I’ve had it was ok but would have liked more savoury than sweet,overall it was just ok

Started with a warm welcome, but they came to take my order while i was still reading the menu. So i wasn't ready. And then nobody came back. So i left. I came last month, they did the same thing, coming while i was still...

Popped in to get out of the rain. We ordered a couple of cream teas The service was good and the cream tea was very enjoyable It came with various jams and cream and butter . The problem with the place was the toilets which...

I went there on a Saturday afternoon for afternoon tea and asked for the vegetarian afternoon tea. Cheese and tomato and soggy cucumber sandwiches! Worst afternoon tea ever. Never again.

Well let's start with the flat white which I always drink, it was shocking no depth of flavour, it was like a normal cup of coffee from a jar and at over three pounds a cup an absolute disgrace one of the worst flat whites...

Bought a box of macarons, ask to replace 2 coffees (as kids cannot get coffee) with other favors, the staff just took out the 2 coffees without replacement and left the 2 slots empty and asked the customer to pay full... got cheat

I visited again for a cupcake and the manager smooshed it in the bag! So dissapointing. Only have to look at the food hygiene rating to know I will never ever be returning.

Xmas gift from our daughter and kids, lovely place like JOE LYONS tea house.Food was very very pleasing lots of it and very fresh , tea & coffee excellent and as much as you liked. service was TOP notch. Will return.