Costa Coffee in Canterbury

Called in for a coffee on a very wet morning. The staff member was very friendly and welcoming and quick to serve our drinks. These were up to the usual good Costa standard. Would certainly call in again.

The staff were both ignorant and incompetent, completely unable to handle customer service. There were three employees focused on a leak as the sink broken or something so they prepared my iced drink in a dirty jug, and it tasted absolutely disgusting—after one sip, I nearly felt sick. When I asked for a replacement, explaining that the iced drink tasted off, they overreacted as if they hadn’t done anything wrong. The lady trying to fix the leak shouted at me and was incredibly rude, while the boy was untrained and also rude when making the drinks. I finally asked for a coffee with milk, but that, too, tasted awful—watery and flavorless. I ended up throwing it away. Sadly never going back there again.

Staff inattentive, stood around talking while I waited at the counter in front of them to order .. I walked out after a few minutes.

Positives Nice area in window to sit and watch world go by. Negatives Whole restaurant tired, dirty, toilet cluttered and not clean smelling nice. Counter area looks unkempt whole place needs a deep clean

Waited 140 minutes for two lattes an a coca Cala yes not good service is it

Love a costa. Staff are very polite and efficient. Atmostphere is very welcoming. The Costa here in Whitstable goes back quite a way and is very clean.

Coming into Costa in Whitstable was an absolute treat. We don't venture out very often but we decided that we would visit. The manager, I think her name was Adele, she is an absolute asset to the company. With care, a cheery disposition and a truly warm welcome, she is the definition of professionalism and warmth. Every customer she came into contact with had her undivided attention. The fortunate looking male that accompanied her, Tommy I think his name was, had the same disposition. What a great atmosphere to witness. The facilities were impeccable which cannot be said for some of the branches I have visited. Will DEFINITELY visit again and would like to thank such a lovely team for a truly astonishing experience.

Love Costa. The staff are my favourite people ever. Always going out of their way to make sure I'm okay and always having great chats with them. Love it!!

Had two cold drinks to takeaway. Service was very friendly and helpful.

Staff are always super friendly! Adele, Lucas, April and Tom are so welcoming and accommodating, they know my order and always go the extra mile. My favourite place to go and have a coffee in Whitstable.

Somewhat shabby store. Good Cortardo.

Such a lovely Costa Coffee and friendly staff + there is outdoor garden.

Lovely staff, always helpful and chatty.

Came in here as little to no vegan options available elsewhere. The staff went above and beyond and made sure that i was catered for. They even asked me if i wanted the drink mixer to go through the dishwasher which i declined to as it wasn’t necessary, however the thought was amazing as i haven’t ever had this elsewhere! Aside from this they were both incredibly friendly and welcoming. Would come again however we live further up the country

Can’t say no to a good hot chocolate

I use many Costa outlets over the course of the week and drop into the Whitstable Costa usually weekly. We don’t have a particularly big order, but Adele is far and away the friendliest barista I have come across. She always remembers what I want and is never short of a smile even if the queue is particularly long.

Pathetic. How can a Costa not have ANY BREAD to make toast. Go to Sainsburys a buy a loaf ! And they have no vegan sausage baps either .Walked out

Adele and her male colleague were lovely, good service, generally made small talk and conversation which usually makes me uncomfortable. Lovely hot chocolate!

Was told they opened at 7am, no one around, bins still in doorway, tables covered in crumbs from the night before. Not good ☹️

Best customer service ever!! Adele is just amazing but the staff there are the best in any Costa by far.. my mornings made better every time I walk in that shop 😄😄

Never experienced such great staff, nice looking shop.

Only had a coffee while it pleasant the coffee needs to be hotter.

Coffee tasting fine however not always as hot as it could be.

Very quick service Very polite staff clean and friendly right on the high street ideal for people watching

A tsunami of customers today but great customer service despite bring exhausted.

Always enjoy my time here. One of the Barista's is a lovely welcoming enthusiastic young lady who makes my day when she is at the counter. I have just moved to Whitstable. Hence it makes a difference to be welcomed.

Very friendly staff and a quality coffee. Used loyalty points for a free drink which was a bonus! More seating than at first appears so plenty of room for everyone. Would definitely return.

Waited in a very long slow line but the food and drinks were good, and the staff were very friendly :)

Absolutely lovely experience at the Whitstable Shop so kind Fantastic Manager and staff April 5 star girls

I’ve visited this cafe several times recently - each time they’ve run out of basics - even half an hour after opening! Today they said they no longer did anything vegan -despite adverts on the wall showing vegan choices! The whole place has an air of closing down - and despite contacting Costa they didn’t bother to respond

Advertising the new Maple Hazelnut range in store but don't have the ingredients to make the actual drinks!

Fast service and cheery, love the cortado!

Apparently it was my fault that my free hot drink from Friday was not used and I lost out on another free drink I wanted to save for another occasion. After sitting in the outside space we quietly left via the exit onto the street. As we passed the counter we were loudly told, so that the whole queue could hear, that dogs are not allowed in due to food hygiene. I was surprised as the employee in question had almost waist length hair loosely tied and tossed forwards over her shoulder. Not a welcome experience; there are plenty of other coffee outlets in Whitstable High Street.

Clean premises, speedy service, polite staff and an excellent cup of coffee and a cake!

Much improved now, friendly staff, clean n tidy... coffee decent. Card only today tho..🤔

I visited here as it was a really hot day and I thought I'd cool off. What wishful thinking that was. The air con was broke and as a result staff were in partial uniform. I ordered my drink but found this hard as the menu wasn't up on its usual display. Thankfully the lady helped - once she had finished talking about her weekend to her colleague. I went to the back where it would be a little quieter and it was but the tables were filthy. None of them had been cleared and one member of staff chose to walk past it all when she went out the back empty handed. I then used the toilet and it was revolting. I wouldn't like to go into details!

I have been going into this Costa for many years and the staff are absolutely lovely but the higher management are awful, the managers in store have been escalating the air conditioners since Christmas that never work and no one comes out to mend them, the fridge is not working and hasn’t been for weeks. These things keep breaking down continuously, whoever now runs Costa/Coca Cola ie the hierarchy should be embarrassed, it’s severely going downhill, I really don’t know how the poor managers put up with it. Awful company!!! I have even tried sending the higher management messages on social media but they don’t reply!!! It’s one of the worst organisations I have ever known in looking after their staff and looking after their stores!!!

Very quiet on a Friday mid-morning - no queue. Enjoyed a relaxing coffee.

This Opening times at this Costa have got later and later, so many people comment that they would like it to open earlier especially as it’s the Summer, opening times are 9.00, which is different to what it says on the Tripadvisor!, they are also saying they are short of staff, air con hasn’t been working since the winter, head office can’t be bothered as the poor manager is forever trying to get them to mend it, prices have now hiked up too £3.15 for a coffee😳. Severely gone down hill.

Excellent coffee shop, run by happy, helpful staff who go out of their way to assist.

Really nice location. Clean and very welcoming staff. Perfect for a quick coffee

Helpful and friendly staff. Offered my friend a cup of hot water which helped her sore tummy.

Nice friendly staff member, Terry. Had a couple of, I assume regulars, he knew ones order as they walked in and asked another, waiting, about him travelling so keeping his food nice and hot....excellent customer service. Very friendly atmosphere.

You order online just for them to close the order, take your money and never get your drinks.... I order at 4pm due to finishing work on Saturday 4pm, it state they close at 5pm, Plenty of time. However you order, then all of the sudden on uber it either claim No driver near by (even though there was) or Closed, Still takes your money, they do not have a public phone number, google is reviewing this aswell, the number on google state "01227 779483" what hasn't been in used for over a year, you go in the store to tell them this and they claim its nothing to do with them and management give no "s**t" This place should be shut down or a complete new staff

Time to coffee before i start to explore this beautiful town.

Expensive toasties and very dry half a cup of cappuccino. Not impressed.

A v.good example of how customer service is done; Terry and Karen were helpful and cheerful - I used a corporate gift card that proved to be a challenge but all hurdles were handled with a smile. They also went the extra mile by bringing the hot food over to our table once it was ready

A smallish coffee shop in Whitstable which is very popular. A good range of drinks and sandwiches. Toilet facilities and small outside seating area.

Cozy and friendly. There is even a garden to sit in when the sun is shining. Gets busy, but they have excellent coffee and I never leave disappointed. As all costa's are, its a bit over priced, but I'm happy to pay for good coffee and hot chocolate for the little one.

We were a group of friends out for a day out with a small handbag size dog. We entered admittedly not seeing the wordy lowly placed sign “…guide dogs only…”. After settling down a waitress very publicly asked is to leave raising her voice from across the counter. We apologised immediately and made plans for one person to leave with the dog while the rest could make orders. The waitress then proceeded to very publicly, repeatedly ask us to leave immediately, with unnecessarily impossible haste. Despite being apologetic, the public embarrassment, raising tone of voice and unreasonable haste and hostility was utterly unacceptable despite our mistake. Furthermore, the utter rudeness and crass of her yelling “ can you not read? ” while we left was further public humiliation, that no one deserves. ( we are all well read, educated adults from ethnic minorities) We were all forced to find patronage elsewhere due to her actions and utter inability to see vying customers . It was a shame we did not get her name for a formal complaint. We felt insulted and so very publicly shamed due to her insensitivity. I sincerely hope this treatment and public shaming is not repeated by other Costa staff.

Good quality food and drink. Had flat white coffees and Barrista made a Phoenix pattern in one and Peacock in other. Tried the new Aero caramel cupcake and highly recommend it. Place not too busy probably because it was Thursday at about 3pm. Venue clean and tidy too.

Great little shop,very reasonable prices ,staff on the ball

Best service and always perfect drinks. My favourite to always go back to.

Good service. Decor and furniture looking shabby.

Really helpful and friendly staff, who are quick and efficient. Great selection of food and drink.

Couldn't fault the staff they were very polite and helpful. Coffee ok as it was just a typical Latte.

Didn't realise it was a Costa until we'd got inside. It's quaint, cozy and really friendly - just with a Costa menu & Costa prices

Pretty bad service, I waited half hour in the queue just for a can of drink , considering it's a busy town , Costa is pretty bad for customer service

Really like this Costa it's bigger than it looks nice area at the back of shop. Staff all friendly.

A bit of a disappointment really. Not a lot of flavour with the cinnamon bun and coffee was bitter. Service was lovely.

I go here when there isn't a Cafe Nero nearby... a reasonable second choice.

It's a Costa Coffee, it does the job. Staff are friendly and it's in a beautiful location.

Friendly barista, good flavoursome coffee. Not cheap!

It's a small Costa Coffee on Whitstable High Street (therefore no parking nearby). Plenty of seating. Standard fare & quality.

Always a great place to grab a coffee, sandwich and cake, staff are lovely and friendly. 👍😁

While out for a walk today, my husband bought two take out mini lattes. Wish I'd started to drink it straight away, as I would have returned it , as it tasted awful. I know lattes are milky, however they generally still taste of coffee. This was luke warm watery milk at best. Please get the coffee to milk ratio correct.

Went to see our friend here , lovely service x

Good coffee. Tables not cleared regularly enough with Covid. Tables seemed too close together on the way to the toilets.

I find that the customer service is always great in Costa. They were a little busy & only had 1 member of staff making the orders & taking the payments & the queue was out the door so it did take a little wile for our drinks to be made. I only ever get frostinos, really, unless they have a new hot chocolate flavour. I recommend their Ruby Chocolate Frostino because it looks beautiful & is a less sweet kind of chocolate, so I find that it isn't too sugary.

As i was asked to repeat the order ..I can only assume it was deliberate as they were not busy. Unfortunately I was too busy to get a refund / new coffee. Poor

Number 1 for coffee and a relaxing place to visit.

First visit for nearly 10 months as been unable to get out and about due to current situation. Was pleasantly surprised that the gent that served me recognised me straight away even though l was wearing a mask. A very warm welcome back, it felt very safe inside, well spaced out with good friendly service.

Friendly staff, adhering to current covid rules

Had to ask staff to wash hands after they were constantly touching their faces and making drinks at the same time

Exactly what you'd expect from a Costa, great drinks, food and service

So i had a very helpful positive experience in there today. Excellent customer service i was advised of the 50 p drinks offer. I couldn't get Wifi to download the app! However the Barista still charged me 50p!

As a loyal regular customer, very disappointed today as they have changed their Sunday opening times which are not even on trip advisor, which is still showing as 7am!. Now opening at 9am instead of 8am on a Sunday and as Whitstable is a very busy seaside resort especially in the Summer months, this is the most ridiculous decision they have ever made, a lot of regular customers were moaning this morning. It is also very bad for Costas business and reputation as there are plenty of people up early at the weekends dog walkers, joggers and holiday people and it will just mean people taking their business elsewhere!! Not a good decision

We regularly get takeaway coffee early on a Sunday morning and this morning we arrived to find that the opening time had changed and we had to walk around for half an hour in the cold before we could get a coffee. It seems like a very bad business decision to make especially as things are opening up more after lockdown and the town will be flooded with people looking for early morning coffee and breakfast.

Good service, nice coffee but a bit slow

Even with lock down measures this place was easy to use. Staff were friendly. Usual good drinks. White hot chocolate with a shot of coffee👌👌

I have been popping in with my son for a few takeaway drinks recently. It's usually very busy in the Whitstable branch but the staff are always friendly and courteous and your order is served up quickly. The drinks are second to none. I've been a regular for several years but I must say thanks for doing such a terrific job during this difficult time.

Love my Costa, and the staff are amazing too

Qued covid rules applied. Staff friendly

They charged me twice for my drink and then said they won't be able to refund me in store I'm shocked. This is 2020 and now I've had to call costa services and was on call for 2 hours to sort this issue, when it should've taken a few minutes in store. Update your technology!!!

There are no surprises at costa, they are all take away now, however the chap serving on Saturday was really friendly and provided great service

Friendly staff and helpful with ingredient queries.

Well laid out for CoVid protocols. Speedy and friendly service

Service was good well organised but wish coffee was stronger without having to pay for extra shot

Very helpful and Friendly staff. Great hangout place, a THE greatest place to catch up with friends. It loses a star however due to the lack of variety of snacks, it only has the basic snacks.

Dropped in on a gloomy Tuesday for a coffee and a slice of cake, but were sadly 'greeted' by a most aggressive and power hungry member of staff who barked at us about masks before we even had one foot over the door. We are fully committed to Covid rules and take social distancing and masks seriously, but we do not appreciate being shouted at before we have even entered. That said, I am excempt from wearing a mask for medical reasons and have a card that I carry to show this. My partner however is fully prepared to wear a mask where needed and there was absolutely no need to be so aggressive to us before we had even entered. Whilst waiting in the queue to be served I moved half a cm and poked my head around the corner to check out the seating area (we didn't want to order and find that indoor seating wouldn't be possible) - again we were barked at about staying in line. When we approached the counter, we politely pointed out that we felt she had been rude and ostentatious torwards us in what is a difficult time for everyone and there was no need for it as we were all trying our best and have no problems with the rules. We were gobsmaked when she replied 'Well you don't have to stay here' Unbelievable. We wanted to stay because we wanted the tea and cake we'd just queued for! In my day you would apologise to the customer and put a smile on your face but hey ho. When she brought the drinks and cake to the table she practically threw them on the table in a huff and ignored us for the duration of our visit, not even saying Goodbye when we left. Utterly arrogant and rude. Will never, ever go back.

Best coffee &service ever. Nice &friendly.

Another place where the coffee wasn't that hot. If McDonald's can do it ......

Can't knock the quality of the coffee or refreshments, it's your standard Costa after all. But the lady running the place was incredibly aggressive with regards to maintaining the social distant protocols. Which I wouldn't mind but it was 15 minutes before closing and practically deserted, so just seemed petty. Probably stressed after a long day but still no excuse to be rude to customers.

Dropped in for a coffee. Staff were obliging to Customers needs and friendly. Latte was hot and of good quality. Was a very enjoyable visit

Walk out without ordering as staff were so rude. Not the service your expect from a Costa coffee

Friendly helpful staff, working hard in these difficult times

Rude staff and entry refused as I didn't have a face cover Nice Sunday morning not at this costa

Staff are Always very polite and the restaurants very clean and tidy.

Kind staff amazing service even during these awful times

Caring staff and well organised