Patisserie La Reine in Bristol, City of

Nice place, pastries are nice however it can do with some sprucing up.

The member of staff man with glasses needs to watch his behavior. Absolutely rude and unprofessional.

the man working there grabbed my cheesecake and brownie with his BARE HANDS it was so disgusting i could not say anything because i was so shocked. This is not clean and should not be the standard.

Delicious cake, great selection, awesome ice cream, smoothies were really good and plenty of choice

We entered this pastry shop with a friend hoping to find our English breakfast that we were desperately looking for, and we were not disappointed! The staff was pleasant, and the breakfast was absolutely delicious! I will return without any hesitation :)

I enjoyed my coffee BUT, when I asked the barista downstairs if I can order here, he responded back with "Yea, thats why I'm here.." in a rude tone. Very poor customer service, and the whole cafe looked quite grim with poor cleanliness.

One of the only places which is open till 11pm. The coffee portions are huge, the pastries are fresh and lovely. There is a good variety of hot and cold food and drink. Nice comfortable seating upstairs.

We needed a quick coffee and a pastry before hitting the shops. Service was swift and polite, food and coffee excellent but the whole place is dirty! Floors and skirtings haven't seen a mop in a long time. Toilet was really dirty and there are filthy plastic flowers framing the staircase. Would have been lovely but for the grime.

There is such a wide range of sweet/savoury food options available and the coffee was lovely. The poor guy working wasn't quite prepared for the rush of customers as the rain hit, but he handled it well and even gave me a small dessert by way of an apology! Absolutely would recommend and will be coming here again

This place is amazing. The croissants are fantastic so fresh and such amazing flavours. The coffee is fresh and so well made .the staff are friendly and polite

I was served yesterday's croissant and chocolate covered croissant at 10am. Completely stale. I should have walked out when he microwaved them! But I assumed he was just adding a little warmth. It looks good from the outside but I should have trusted my instincts as inside it's a completely different story.

Tried baklava, doesn’t taste good, smell of oil all around.

Polite staff. Desserts don't taste good, stuffed with old bad tasted nuts. Coffee came in paper cups with leaking thin plastic covers. Prices are really expensive compared to quality (£3-4 per order). Was not up to expectations.

Found by chance but just what we needed - a cup of tea and something sweet. A delicious authentic baklava and a very good biscoff cheesecake hit the spot for us. Friendly service, open till 7 on a Sunday evening, clean loo! Looks a bit down at heel, but nothing to complain about. We had been to a nearby coffee place the day before and been served a rather dried up cake, and this was preferable!

Friendly staff but found a bit misleading to be honest. Kept passing this place on the bus but when you get inside it felt a bit corner shop vibes/lack of effort/care! Would be lovely if there was low background music and prices were high considering atmosphere and lack of pannin’s available - after reading others suggestions but once inside I understand what they mean by the misleading outside image portrayed to almost make you feel bad for walking out when you actually walk inside to order!

Great coffee & big selection of delicious cakes.. hard to walk past.. so don't!... Banoffee bun was brilliant..

It is a dirty café, and I do not recommend it.

I had a scoop of rhubarb and custard for £2.50. There were interesting fudgy toppings inside and the flavour was good but it became grainy as I continued eating which was unpleasant. Although my friend had the banana something and that was not grainy.

Lovely place, large variety of deserts which are all very nice. Reasonable pricing.

Cute little coffee place for coffee and sweets ☺️☕Great service ☺️

My friends and I were lured by the fact that this is an independent patisserie. The coffee was good but the food was disappointing and didn’t live up to the attractive name above the door. This place could be a little goldmine if they paid attention to the customers surroundings and improved the quality of their hot food.

Stopped for a take away coffee on my way to work on Friday morning. What a delightful discovery. Really friendly engaged service. Great place to stop and relax (shame I couldn’t linger). And a really delicious coffee. Great to see an independent business doing such a good job.

My daughter and I spent the day in Bristol. We went to the patisserie for ice cream. I had a pecan tart with clotted cream fudge ice cream and my daughter had a two scoop tub of coffee and biscoff icecream. The place was clean and tidy, the staff friendly and it has a toilet! We are going back soon and will try some ice cream of different flavours. They also have vegan ice cream.

My husband and I stayed in Bristol for part of our honeymoon and discovered this wonderful cafe near our hotel. We loved it so much and went back every day for milkshakes, lunches, breakfast. Absolutely delicious food and lovely staff, very friendly and relaxed and welcoming, very highly recommend! Their milkshakes were a particular favourite of ours!

Support the independents like La Reine, not the chains!

Lovely food and cakes the place is small and not looked after very much though but I feel that it’s due to lack of staff and not the staff in general. Staff really lovely and kind

I like,I go there at opening times person serving me very polite

Incredibly rude staff and just overall not a nice, comfortable atmosphere. Stumbled in here at around 7pm and said online and the door wouldn’t close till 11, of course this was a lie and got kicked out early ruining plans and still clinging to ice cream and drinks we’d bought into the street - no issue from staff when we bought them for eating inside. Absolute nightmare of a place. Avoid at all costs!

Dirty and annoying. 1. Bad hygiene. They touch the ice cream with barehands. All ice cream tubs are mixed, so they have weird colours 2. Overcharge. Even though you order the same ice cream, you get charged more than other customers. They could barely speak English when I asked why. I totally ruined my trip to Bristol after visiting here. Strongly recommend to avoid

Really rude and unpleasant staff. Made us very uncomfortable and overcharging us on the ice cream, when 2 scroops were meant to be £3.85 but the worker said it was £5! When we questioned this, the staff patronised us in front of everyone and showed us on a calculator in a very patronising and belittling way. It is best to avoid this place.

Never answer their emails or calls! Very frustrating

Great service by the staff- really went the extra mile. Delicious food and drinks, would highly recommend. Support local!

Pass this place everyday,as I usually go the big chain coffee shops.But for a change,I thought I would pop in for a coffee.After looking at menu,also had the waffle breakfast and I have to say,highly recommend.Coffee was excellent & the breakfast,awesome.Very good service and friendly staff

Always go in for coffee when I'm in town. Coffee is always spot on and the deserts brilliant. Baclava is proper as well

Stepped into this city Center bakery as me and my partner wanted a coffee and cake. Food is tasty but hygiene levels are a nightmare. The guys behind the counter really require training into food safety and hygiene. Our cheesecake was handled with bare hands and placed on counter top. Cutlery was dirty so I returned it and asked for a new set. The person behind the counter used his fingers to wipe the next set and handed over to us. An absolute nightmare of an experience. DO NOT RECOMMEND UNLESS YOU WANT TO CATCH DISEASES.

Wonderful coffee and cakes here. They use lavazza coffee to its good quality.

The cafè is nice and cozy right in Bristol city centre I was so pleased with the service I received, their food and coffee are delicious. Highly recommended. 5 STAR!!!

Avoid. Food was slow to arrive, tasteless, bland, bacon was not bacon but ham... sausage was horrible waffles were inedible. Coffee was nice

Thoroughly disappointing, this was one of the worst experiences of breakfast we have ever had. The service was slow and minimal, the food was burnt, greasy, cheap and pretty gross. The pancakes had blue bits throughout, at first I thought this was mould but realised it was bits of blue roll. The drinks were not much better, and were very tasteless. Overall, horrible and extremely over priced.

First time here first put my coffee in take away and wanted a cup then overcharged for.2 slices of sml cake slices 8O0. The place is dirty. Filthy seat s and smells the cakes on the counter not covered as a woman stood right over it. Discussing

Best to avoid! I went with a group of friends, they took all our orders at the same time, yet the men of our group had finished their food and drink before the women had even been given their drinks. My friends ordered pancakes, was given grilled croissants. The waiter never apologised for the wait and seemed more interested in serving walk in customers than those sat down. I ended up leaving without eating.

Great coffee & open late which is lovely in the summer months (and before night shifts!) 🌙 thank you!

Waffles are beautifully flakey and fresh. Pancakes were perfect.

Very friendly employees, reasonable prices, good experience!

Crepes are bad quality and had to wait 30 min for it.

Staff are so lovely and the cakes and coffee are the best in Bristol!! Also a super cute layout with pretty decorations makes it the perfect place for a coffee 🤩🤩

Stopped for breakfast. Couldn’t fault the food or service. Very friendly staff, courteous and polite. Would highly recommend

Excellent desserts, very good coffee. One of the few places in Bristol with varied pastry and desserts. Very good baklavas. Reasonable prices.

Best Coffee going in the centre, friendly service always.

Very nice ice cream and the man who served me was lovely too! It was lush sitting in the sunshine with one of their reasonably priced cones

Wonderful Café with great vibes, great ice cream and a wonderful seating area up stairs with a great view. Our companies go to day out work spot.

Lovely coffee and cake spot to catch up with some work or some friends.

A small but well kept and beautiful little Patisserie with excellent customer service and beautiful food and coffee

I tried Patisserie La Reine on the way to work once. Now I regularly pick up an espresso there. The coffee and service is great.

Really great cake shop as my experience was so good had to buy a thew more to go home with thanks again for a great experience

Very friendly, and knows how to make good coffee and iced chai. Also love the desserts.

Independent and brilliant. Very personable. Huge selection of treats and very nice coffee.

Excellent customer service and great coffee.

Loved the banoffee Pancake. Great friendly service.

Good choice of desserts, with several vegan friendly options. The quality of the food is good and the customer service is even better (I'm a "fussy moo" and I was impressed). Child friendly with high chairs available. Finally the upstairs seating area must be sound proofed or something as you cannot hear any road noise, such a peaceful place to get away from it all.

Their food is 10/10 top quality service, there’s a big lad called Areeb gave great hospitality and looked after all customers. Everyone check it out

Was passing after a visit to the eye hospital, fancied taking a treat home so popped in here. The cheesecakes are definitely not homemade, they are shop brought made by the English Cheesecake company as I buy their cheesecakes often so recognised it straight away, therefore, definitely overpriced!!! A small slice for nearly £4 and you can get a whole cheesecake of exactly the same thing for £5 or less and less stale! The red velvet one was dry as I think it was left out for a while. Customer service was great but feel it's definitely overpriced when it's not homemade. Unfortunately, I wouldn't return due to this.

The window with the cakes and tarts and baklavas looked enticing from the outside. So, after we decided what we wanted to buy, we went inside -- where this window is no longer visible. How do they expect customers to describe what they want if they can't see it? Why is this window isolated far behind the counter and visible only from outside? Indeed, I have never seen a pastry shop with this layout for their window. You can't even point to what you want to order, you just have to say the name of your chosen cake. Anyway, we told the person behind the counter what we wanted. He seemed to understand. He put our two slices of cake in a little box, and we left. When we arrived home and opened the box, what a huge disappointment! Firstly, only one of our two orders was correct. The other one was something completely different, a strawberry tart which we hadn't ordered. The correct one was a pecan chocolate loaf. Which was inedible, with a bitter burnt taste and stale, so stale! Everything in that window seems to have spent there days or even weeks, exposed to the air 24 hours a day. As for the not-ordered strawberry tart, it was really mediocre. The pastries in any supermarket are far better, and definitely fresher. We are never going back, this is for sure.

Well prepared food… owner did me a lovely picnic to treat a poorly friend with…big thanks!!!

I would give this place a zero star as they don’t even deserve it. But that’s not possible, so I would just give them unwillingly this 1 star. Avoid this place. Standard of service is so bad that I think you wouldn’t enjoy eating here. The waffle I ordered the other day was really hard and was burnt. Tried to talk to the ONLY staff ( apparently is also the OWNER of the cafe) but he was rude and always reply in a condescending tone! #disappointed!

Like other similar reviews, my friend and I were walking passed and the cakes on display enticed us in. I paid £7 for a cinnamon bun and a smashing pumpkin slice to takeaway, which was on the expensive side. The cinnamon swirl was tasty but the pumpkin slice was stale, dry and incredibly hard, it also tasted like it was going off so I chucked the majority of it away. Not surprising as the cakes aren't covered. Not impressed, expensive and waste of money. You've seen all the bad reviews saying the same thing so why don't you do something about it?! Covering up cakes for freshness isn't going to cost you much at all!

Very disappointing - dirty tables, unappetising food. We ordered pancakes and the toppings were very poor, bacon so thin it didn’t taste of anything. Man serving was friendly - only positive.

We ordered two desserts. Both of them were not fresh,over tasting sugar and expensive.

Went back for more baklava ad it was some of the best we've ever tasted. The man that served us was really helpful and friendly.

Order from Deliveroo, the order I received was missing the icing and it also had mold on it. I would avoid this place.

Nice espresso brownies and other light snacks, not too pricy

You will need a big stomach... you are going to want to eat every dessert. This patisserie is located in a little place, but it has a delicious variety of cakes, biscuits, ice cream, drinks, and coffee. Right in the City Center you can visit it every time you pass by, and taste a different one.

Absolutely rubbish. We ordered from here and it took hours to make (we only ordered a panini and a bagel, nothing major), and when it arrived it was very disappointed, I could have made better myself and I am no chef. Will not come here again. Our delivery driver described the workers as lazy, and this was after 3 other drivers gave up waiting. Absolute joke.

Went in seeing from outside a good number of cakes on display. Paid £4+ to try out a slice of a coffee-based cake only to realise that the food visible from outside were in fact left uncovered inside the shop and we were being given stuffs that have been kept uncovered for the entire time they were there (and God knows how long that is!). But we were tired and in a hurry and hence didn't have time to bother. One bite of the cake and we both looked at each other: it tasted stale and dry, as if it's gone bad. We didn't think it wise to have the rest of it; so decided to bin the rest, and went ahead and talked to one of the staffs. Usually, we wouldn't do this, but it was difficult to look past the fact that the cake wasn't just "not fresh", it was old and had definitely gone bad. The staff apologized profusely and insisted that we take back the money we had paid for the cake. However, when asked when the cake was made, they weren't sure.

Great service given to each customer that is personal, and a capable team even when under pressure.

Very nice staff in here. Ice cream and Coffee is great. Crepes were a little dry sadly.

awful customer service, horrendous stale food and don’t even get me started on the smoothies. this place has such good potential but it’s horrendous. leaves cakes out uncovered 24/7, horrible hygiene. avoid this place

Lovely atmosphere. Good coffee. Wide variety of different cakes savourys and smoothie real milkshakes . Also panini. Well recommended.

Stale bread and cakes left out for people to breathe all over, not good, especially considering the up market prices

Bought some cakes and biscuits including "mamouls". They were very old and hard as rocks. We had to throw them out. They shouldn't be selling out of date goods. Unfortunately, we were on holiday and were unable to return them. Lost about £10. Not happy.

Nice ice-cream but very dirty interior and an absolutely disgusting toilet.

Best pastries and coffee in Bristol City

Such a lovely place and people for a good cuppa and a large selection of vegan cake. This carrot cake was so good. 😊

I come here everyday for my tea. Wonderful lads and a brilliant place

Had the pancakes . Delicious..

Nice place. Shame the coffees were not a bit larger. Service took quite a while but there was a large table ordered just before us. Would go back.

Lovely lads, and good coffee, what more do you want.

Nice food,good service but extremely bad enviromenton 2nd floor and not cleaning tables

Beautiful little place with such a luxurious atmosphere and very friendly staff. The menu! Wow, it is totally amazing. Myself and my son visited today, we really enjoyed our cheeky treats. Most definitely worth every penny.

Great cafe - super range of drinks drinks snacks. Nice staff - very helpful. Highly recommend

Pretty place, good menu selection

Friendly service makes you feel at home. My go to place for Bristol city million times better than costa

Absolutely delicious baklava and a really nice friendly guy behind the counter. Asked him to choose five for me that he would recommend and I was glad I did, they were brill and he was kind enough to add in an extra one. Would definitely recommend.

This place feels like visiting Your Italian friends. Coffee made with heart, good food and lovely deserts

this is a lit and comfortable place very kind workers

Great store, owner is very welcoming and friendly. Great snacks and coffee and hot drinks are lovely, good price too

Great food, great hospitality, first time going in there definitely recommend.

Lovely coffee and baclava was lovely and fresh. Good service too. ☺

Owner is a legend ..half the price of normal places near by ...no waiting around instant service..keep up the good work naz

Excellent service, nice staff.