Papa's in Shepway

My food was left outside the entrance of the front door of my retirement complex. I received a txt telling me that it had been delivered but not where to. I didn't realise that the carrier would leave it outside! After about 3/4 of an hour I looked around the complex foyer and then saw the package that had been left on a wooden seat through the glass door.

Best fish and chips in Folkestone, what else can I say .

This delivery was not delivered to our house! I thought the idea of having a delivery code was to stop the drivers from delivering to the wrong address! The app is telling us it was delivered at 1710, when it got to 1810 I rang the restaurant who confirmed it did leave them and when I informed the girl we hadn't received our order she told me there was nothing she could do! No food, great!

Ordered 4 min cods got 3 & large chips made up with the tiny scrapings from bottom of pan this is 2nd time the chips have been like this so I will order from elsewhere in future

the cod was so thin that the batter was thicker. worse bit I've had from there

Delivery very very slow. Food was OK

Best battered sausage, spam fritter and chips that I've had in quite a while

Very tasty and satisfying meal. I had not expected this family visit, so being ble to order online was very useful.

Amazing fish and chips from here. Use it every month at least once. Beautifully cooked food. Always cooked to order so you might have to wait at busy times. Amazing!!

Expensive, cold food, hardly any fish inside the batter literally just batter, rude staff, missing items, when I rung to ask about said items she told me to drive and collect, very unhelpful

The fish was dry and well over cooked and the driver was very rude, will not be using this over priced chip shop again

we love Papa's as the vegetarian options are great

Service very bad very slow waiting 45 minutes

The chips and fish bites was bit cold when got food

My husband went in come home with hard chips fish was horrible

Food arrived in double quick time, piping hot and very tasty, thank you

hardly any chips, never a medium portion not even small. not happy!

Order never arrived! Gone to mcdonalds instead!

I normally collect order and will do in future. order online and they rip you off. large cod and chips has some how turned into a small cod and a handful of chips.

the food was just perfect many thanks Dave and Suzanne

Good value fish and chips and very tasty.

The service was fast the food is alway lovely and hot. The staff are friendly and away make you feel welcome

Medium cod that i wouldn't even class as a small more like kids chips soggy and undercooked absolute waste of money

One of my favourite chippies in Folkestone. Great food, great service and friendly staff too. But since Sandys opened I no longer go here.

overcooked burgers and delivering 10 minutes late

Chips were a bit over cooked, pie was warm, as well as the mushy peas, the only thing that was hot, was the jumbo sausage

Overall a decent takeaway, food is nice, the place is tidy, plenty of options to choose from on the menu not just the usual fish & chips

Extremely disappointed with our order. The chips were old and bruised. Left delivery notes for the driver which were not followed so food was late and cold!

fantastic food as always and very pleasant delivery driver

Good descent fish and chips shop.

Fish was perfect, but the chips weren’t all that, some burnt not warm at all. Mushy peas for lovely as well.

The chips were over cooked, had to soak them with vinegar and sauce. Not as hot as normal

Excellent. From beginning staff were welcoming, patient and helpful. Food was served hot and fresh. Portions were adequate and prices were affordable. Only fault, no take away cups for tea. They owe me a cup of tea. A Reason to return. I haven't had cod roe for years. Amazing. Well done.

We had fish and chips at the shop it was so yummy. Good service and fantastic atmosphere. We were welcomed and given good recommendations on what to get. The food was fresh and cooked on order. Enjoyed it 10/10

The food was okay, the fish bites, was more just like batter, was hardly any fish in there, and the chips were quite cold.

Reasonable prices good sized portions friendly staff

The Fish was very Dry and did not taste fresh

absolutely delighted, food was amazing!!!!

the veg pancake roll was very cold on the inside and had to throw it away when i cut into it just had loads of water come out

Lovely food! Delivered in good time meaning food was still scrummy and not soggy!

Great food lots of it, But took long time from ordering to get food.

food was great but unfortunately some of the order was missing

food was superb, service and delivery absolutely brilliant, 1st time we've used papas, definitely won't be the last

as always a perfect meal from papa's

Very friendly and great service. Price was good for the quality of food. I have been there several times. I recommend this fish 🐟 and chip 🍟 shop as it also caters for all needs too.

Quick stop at Folkestone chippy, nice staff clean place best food

Gave delivery instructions on order but the driver spent 15 mins going round and round trying to find us! Food was cold when it arrived! If delivery directions are provided why do the drivers not read them?!

We were about to take the Shuttle to go back to France when we decided to hop in. It was my very first Fish and Chips experience and I can proudly say that it did not disappoint. The food was everything that I expected it to be if not even better and the staff is very friendly. Honestly a great find!

We love Papas and never go elsewhere, the best!

Top quality and great service, the fish was pricey but par for the course these days everywhere

I always order from Papas; the quality is normally excellent. However, last night the batter was soggy and the fish wasn’t hot. Definitely not up to the normal high standard.

Been here before and I always had a nice fish and chips takeaway meal. Yesterday I went again to have the takeaway and I have to say I was disappointed. I have ordered cod and chips and when I got home I discovered that I had a nondescript fish instead of cod. How do I know? It didn't smell like cod, didn't taste like cod, didn't look like cod. The fish was horrible and stinky. It was too late to go back to ask for a refund but I will not go back for fish supper at Papas.

Not happy no knock on door was left outside to get cold

The chicken was dried out and inedible so I gave it to my dogs.

According to the map the driver went to Hawkinge first so food was only warm

Excellent fish and chips cooked fresh to order.

Really fresh and cooked perfectly!! Only issue is how comes kids plain sausage is more expensive than kid's battered sausage? Other than that a great meal couldn't fault it

Very friendly and good service. Restaurant in good order and heating on.

Kids coz and chips meal came in just paper so everything was completely soggy and cold in edible. Ordered at 6pm, received at 7:30 just for it to be disgusting

Delivery took 85 mins when it is advertised to have 20-30 min delivery time, if it had been a Fri/Sat that would still be a push but maybe would be acceptable, on a Monday though it’s pretty rubbish. Batter was chewy and probably the smallest piece of Rock for £11.20. This used to be the best chippy in Folkestone but tonight’s experience was very disappointing.

Fish was well cooked with crispy batter and the chips were hot and crunchy.

All of the food was cold and susage in batter was no batter on the susage as it was as if it was sat there for hours. Was not worth £29 and i woukd not be going back

Very good chippy great selection staff need to loosen up a bit but I expect coz their very busy sole integrity is customers thks

I ordered a meal from Alibaba in Folkestone on 26th Oct. Despite you taking £27.20 out of my bank, my order wasn’t delivered as there was a problem in the shops cooking facilities. The owner of the shop spoke to your customer services on my behalf. I was advised that the money would be reimbursed, up to now I haven’t received anything.

Was late , but understandable as it’s Friday the day everyone has a takeaway

Chips were really dry and all sharp little end pieces. Threw most of them away

Just popped in to get mother a small cod and chips. The service was excellent, as it wasn't very busy at that time of day. So I can't really comment on the atmosphere. Three stars for the food due to the fish batter being slightly under cooked. Also, the price was way too high. Guess that is the reason they're not busy.

Paid 5.60 for a large chips which is slightly bigger than the kids chips I paid for disappointing isn't the word I know this isn't there standard normally

Food was lovely fresh and warm definitely order again :)

Excellent food and tasted great

Everything was ok apart from the burger had really nice off colour lettuce - it looked mank

Everything freshly made, good selection. Bring a few minutes with you as everything is freshly prepared on demand. There are some seats available for waiting or, if necessary, for immediate consumption.

Very nice place, we had medium cod and medium rock fish with chips - everything was super fresh and very crispy!

Papas is excellent. Highly Recommend for great Fish and Chips in Folkestone.

All was good no complaints here

Chips are undercooked and the cod and spam fritters are full of grease and soggy!!!!!

Excellent chips great food however I'm sure the portion size was much smaller.

Very nice but at the end of the day nearly £30 for two portions of fish and chips maybe I’m getting a bit old

Bought medium cod and chips twice but very disappointed in the size of the fish was very small and consider that for £11 at the Papa's in town you would have gotten jumbo cod. Feel I have been rip off definitely not impressed.

Shocking service and delivery. TOOK OVER 2 HOURS TO COOK AND DELIVER. COLD WHEN DELIVERED. AWFUL.

the best fish and chips everytime thank you papas canterbury road

Called in on Sunday evening after returning from France,I had cod and chips,my son had haddock and chips,beautifully cooked to order, ate in to save having a smelly car lol,staff are lovely, the chef came and asked us if everything was ok,will definitely call again when in Folkestone.

food arrived but was just warm which was surprise as normally its ok .

Best by far so much so we travel from Dover to get our tea from here.

the vegetable pancake roll was cold in the middle possible not fully cook had to bin it

Great friendly staff. Massive portions well cooked and delicious too

prompt service,really good food

Our first stop when we arrived from the continent!

Still delivering wrong address

Nice staff and the fish & Chips portions are really big and tasteful!

Never had a bad piece of fish from Papas but todays was horrible.

Beautiful cod, fantastic bater

Put the cold drinks in with the hot food. Very annoying

Best food I’ve ordered in a whilst. Thank you!

Amazing food quality . batter was still crispy, so a big thumbs up and will definitely order again .

Was OK. Everything was nice but not the best fish and chips in the area. It was just ok for quality. I'd order again if I couldn't be bothered to walk to our regular like I did this time. Disappointing part of this order is the large chips which usually large feeds our family of 2 adults 1 child brilliantly from other places. So called large turned up and it was more like a small in comparison to other places. Over £5 for a large chips you'd expect a bit more. Everything was just OK. Nothing wrong but nothing to rave about

Good food, arrived hot and quickly.

Drinks put in with food so came warm

the best fish and chips everytime!!

Just Opened earlier for me as I was peering through the window, really friendly and delicious fish and chips . Will be back