Palmers Ale House & Kitchen in South Holland

Excellent roast dinner. Really good quality and plenty of it. Great service and really lovely warm and inviting atmosphere. They also accept dogs. It was great to find somewhere so good where we can bring our little dog too. Will definitely return.

The hotel says that visitors will find a warm welcome and that is exactly what we recieved. The room was clean, comfortable with a lovely en-suite and coffee/tea making facilities. But the real pleasure was the excellent quality of the food in very comfortable surroundings. A very wide and interesting choice well presented and tasting delicious and they also have little and unexpected extras which makes the whole experience very special. Breakfast included plenty of choice and good quality ingredients, my full English was one of tge best I have had. I recommend this hotel to anyone, you won't be disappointed.

Stayed for a few days at Palmers and found it very much to our liking. Superb accomodation and food at breakfast and evening meals, cannot fault it.

Do not be put off by the title "Ale House": this is an excellent restaurant (but also a great bar). We were there for Sunday lunch; one of us had a traditional Sunday roast, and one a vegetarian choice from the main menu and both were stunning. The menu was very imaginative, everything having a slight twist, extremely well cooked and delivered hot on warmed plates. Portions were on the large side but not huge: we both ate everything on the plate and had a pudding as well. Unlike many places the puddings were also really good, not just of-the-shelf stuff. The atmosphere in Palmers was really good: clean, tidy and stylish, and the staff were friendly and very helpful. They took care to ensure that we had the table we needed and all was done in a timely manner with a smile. All I need now is an excuse to come again. If you're passing on the A17 it is worth a detour through Long Sutton to visit Palmers - and it's quite a nice little town to visit anyway!

From the lack of white wine ie no choice to the slow drinks service we were very disappointed with overall experience. The food was sub standard. Presentation of quarter cabbage on the vegetarian dish was unappealing and inedible. Overcooked fish. Undercooked stuffed pepper. Struggling to find positive feedback about the food but the only redeeming feature was the friendliness of the staff. Would Not recommend and will not be going back.

Had a lovely welcome. Drinks were brought to our table. The food was superb and so were the drinks. The decor is top notch and so is the service. I would unreservedly recommend this to all.

The hotel room was very spacious. It was clean, fluffy towels, comfortable bed, hairdryer, tea and coffee and en suite. Unfortunately the blind was pointless and definitely needed darker curtains. The stairs up to the rooms could have been friendlier. The food in the pub was good as was the breakfast. All staff were extremely friendly and would do anything to help. A very nice village to look around too.

Having enjoyed this place pre covid ,we were pleased that they could seat us at short notice for Sunday lunch. Oh dear. Place was empty which surprised us. Anyway the girls were excellent and we decided to stay for Sunday lunch. I chose the roast beef(£17)As I do not like rare meat I asked for it to be cooked so that there was no pink,or blood. When it arrived it was not rare but was not a good piece of beef.It was sliced with the grain and was almost Impossible to cut on the plate. My mistake...should have sent it back but soldered on until could not manage any more.When the waitress cleared the plate I told her of my disappointment and she went to tell the chef. She came back saying they would reduce the bill by £5 which I felt was a bit insulting. The chef then came out and was quite aggressive telling me that I had asked for the well done beef so that was my fault.She then stomped of back to her kitchen. Never again to this place(good luck to the waitresses )

Have been twice as a party of 4 for evening meal in the past month.Thursday night is "date night" with great offers on wine, drinks and desserts. The new menu is superb, with lots of choice, and all the food served is fantastic. The service is friendly and efficient, we have already booked to come again. At last, a good pub/restaurant in Long Sutton

we had a very nice curry here and thought the pub was fantastic-lovely staff and a great ambience. We thoroughly recommend

We stayed for two nights in a lovely spotlessly clean room with a Kings size bed. Full English breakfast was very good. But the chef excelled with the evening meals. Superb food and large sized portions which were reasonably priced for the high quality. Good selection of Ale's and Cider's. Staff were chatty and friendly. We will definitely stay again.

What a superb Sunday roast absolutely 5* Service from the team. The Roast lamb was beautiful and the leeks au gratin are a quality side accompaniment! Well played team Palmers 👏👍

Having pre-booked a table of eight for mother’s day, we arrived only to be told that they had been caught out by the sheer number of people, which was causing a few delays. Odd really, seeing as they took the bookings in the first place. Having felt like vultures waiting around for other people to leave the table, we were eventually seated some 30 minutes late. Things could only get better right? Wrong. The starters took about 45 minutes to arrive, followed by a long wait for the main course. When it arrived, the food was disappointing. The lamb was extremely fatty, and if you were unfortunate enough to have ordered the chicken, the three rather dry strips provided were just about sufficient to feed a large hamster. The roast potatoes were dry and barely recognisable as a roastie. The broccoli was just weird, not overcooked or undercooked, just so chewy that it was even hard to cut with a knife. The mashed potato was…well let’s just say that at least it wasn’t chewy. Having complained after the main course, they did offer to knock a few pounds off the bill, which was appreciated. Against our better judgement, we decided to try the sweet (perhaps an opportune time for redemption for them?). Nope, another long wait before we even saw a sweet menu. A Mother’s Day to forget I’m afraid, suffice to say we will not be going back to Palmers.

This is a big thank you for all your help. myself and friend’s unfortunately don’t know that there was no food service on a Monday however the staff went way above being helpful and put together a menu for us, this was one of the most helpful place I have visited and I have to state I have visited a lot of restaurants and pubs Again I would like to thank everyone for the food and the welcome we received.

Went as a family of 6 for Mothering Sunday booked at 1.30 pm,waited over one and a half hours for menu to be brought to table. Food arrived 3/4 hour after that. Kids were so hungry that the oldest was given a packet of crisps free of charge and we were offered and accepted a free round of drinks for the wait. When food did arrive meat was chewy (beef) brocolli was hard and bitter, gravy P*ss thin and roast potatoes chewy. Desserts were okay. Defo not worth the £26.00 per head for two courses.

Great service from very friendly and professional staff Delicious dishes with generous portions Beautiful building with modern decor Highly recommended

A Valentine's meal that sadly was below par. This is a pub trying to sell itself as a gourmet restaurant but sadly missing the mark by some distance. Overpriced and slow service.

Went there for a valentine day meal. Was ok when we arrived. Was shown to our table which was really sticky . Took ages to be served . Had a bottle of wine which was so over priced and not nice . The food was disappointing to say the least. Service was awful too.

We stopped at Palmers for lunch following a visit to the local market on a Friday. The service was amazing, the young lady who looked after us was very friendly and smiley, took orders promptly and answered any questions we had. There’s a great selection of games available to play whilst you are there and we grabbed a rummikub game to enjoy whilst we waited for our food. Three of us dined and ordered egg and chips, BLT sandwich and a chicken and bacon wrap with a side of sweet potato fries. The food was tasty, brought out in a timely manner. Two diners followed their main with a dessert, which was a homemade berries and crumble - delicious. And two diners had drinks, larger shandy and a lemonade. The only down fall was the cost, for all the above it was nearly £60! We would go back, but probably only for special occasions.

Up visiting family and decided to go for dinner .it was Tuesday evening which was burger night .we had the chicken burgers on ciabatta rolls chips onion rings and coleslaw.massive portions was excellent value for money .Best pub food i’ve had in a long time .Lovely staff Ruby was so friendly cant wait to return on my next visit to Long sutton .

What a find, found this after seeing a Facebook post. We will be back lovely staff lovely atmosphere but most important wow to find a restaurant that serves hot food, which should be the requirement but most places you go it's like warm. Thanks for a lovely evening

Nice pub with a good section of drinks. We stopped for lunch on our wedding anniversary as we had been here previously and enjoyed it. I do wonder if it has changed management/ownership since our last visit though. Our starters were lovely. Potato & Chorizo fritters and the Bodicea Gin Cured Salmon. We both had the palmers burger to follow and this is where things went very downhill. The burgers were so small and shrunken that they only filled the middle of the bun. It was missing the cheese too and when we mentioned this we were bought a plate of cheese to add ourselves. Hardly the same! Very disappointing service. Yes, we should have complained at the time but as it was our anniversary, we didn't want to ruin our day out and just decided that we wouldn't return.

Picked Palmers Ale House as a half way point to meet friends for lunch. The young waitress who greeted us was bubbly and welcoming and remained so throughout our lunch. The menu was extensive and varied but as the day was foggy and temperature below zero our group all decided on comforting staples; burgers, fish and chips and halloumi burger. We were all more than satisfied with the quality of the food though for us the portions were too large which led to us not eating all that was on the plate and we hate waste. Maybe portions could be scaled back a little. Two of our party had desserts which they reported as being very good. Would definitely recommend and will return.

Visited palmers today for Sunday lunch, we were greeted by very smart and welcoming staff and shown to our table, menus were provided and we ordered leg of lamb with the accompanying veg and Yorkshire, there was a short wait as the veg are freshly cooked, on arrival perfectly presented with lashings of meat, the food was superb and plates and veg dishes completely cleared, we were feeling rather full but could not resist the strawberry cheesecake which on arrival was a huge portion and superb, overall palmers proved . to be five star, we have visited many times over the past ten years and it is back to its best ever. the landlady Tennant introduced herself and I am sure she will continue the same high standard.

Very accommodating and friendly restaurant. Accommodated 5 of us for dinner soon before the end of food service without any problem. The food was very well presented and fresh. Our waitress was very helpful, attentive and polite. We felt it was very good value for money considering the food quality, portion sizes and generally the environment and atmosphere.

What a lovely pub! last night was my first visit with my fella for a carvery. Pub itself was lovely, lights had been dimmed a little for a romantic feel and it really was a mid week treat. Staff were friendly and couldn't be more attentive. Very clean, all tables and chairs were wiped after each visitor. Carvery was amazing! they served you, portions were huge and quality and choice was very good. Would recommend and will definitely be going back. Best pub roast I've had in ages, well done to all

We were fortunate enough when we phoned to book a table that they had a cancellation for the exact time we wanted. This set the tone for what was to come. We were told when we arrived that it was a new menu and all it looked yum. COVID rules and regulations were in place and the room was buzzing. Decor and ambience were great and the service was excellent. Order taken promptly and drinks arrived. Starter came and I totally recommend the confit duck. My sister had the smoked mackerel bon Bon’s and requested them without the horse radish. Nothing was too much trouble and we all enjoyed the starters. My brother in law had the Camembert which was lush. We were totally chilled and waited for own mains. This was the only thing I guess you could say if it bothers you could let it down. Mains were ages arriving but we were kept informed the whole time by friendly very hard working girls. The kitchen seemed to be struggling with getting to grips with the new menu and the amount of people waiting for their dinner but I’m sure this is not the norm and things will run smoothly moving forward. As I say we were having such a good time we weren’t bothered but if you were in a hurry or really hungry you might be bothered by it. The mains when they arrived were totally worth waiting for. I had the fish and chips. The others had the seared tuna steak and rump steak. All was hot fresh really flavoursome and cooked to perfection. Whilst we were there the manger had to deal with an obnoxious customer but in no way did she let it affect the service or the atmosphere. We would definitely and will return.

Went here with Friends on my husbands birthday, i have to say it is worth every penny and will be booking here again. Great presentation, great food, great price. Not too mention resly friendly service all in all was very pleased with it all round. Thank you Palmers...❤

Great carvery back to its best now that Sean and Dana are back, however covid precautions are very lax, on arrival four people were coming out even though a rear exit allows a one way system, we were not met at the door as we expected, our table was less than one metre from the adjoining table and the staff who came close were not wearing masks, our guests from kent were amazed how the the government guidelines were not being followed, although the food is great we will not be returning we are in the vunerable group and decided its not worth the risk

What a complete joy, lovely decor, great atmosphere, polite well presented staff and amazing food all in one place.

Another lovely meal at Palmers this time for their carvery, which we’ve had before but the quality is always so consistently good they need to be highly praised. Apart from the superb happy and helpful staff, and the very obvious quality of the produce, the choice of the perfectly cooked veg are really worthy of praise. Also the fact that they are still booked up for early weekday meals, without the draw of the ‘eat out to help out’ incentive, is in itself testament to the quality of this first class eatery. My advice, would be book in advance or you may be disappointed.

Went to Palmers for tea and was not disappointed. Food was very well cooked and presented. Just a shame we didn't have room for dessert. Definitely leave room next time!!

Went for evening meal glad we did, all COVID in practice,excellent in fact. Staff excellent,clean tidy well mannered,washrooms excellent,service and food excellent,in fact a very nice place ,will return and recommend to all.

Finally managed to get a table at Palmers last night and I have to say without a doubt it was well worth the wait. The pub & it’s staff certainly know their stuff and were extremely welcoming & helpful, not just about the food but also things like ciders & ales on offer. The landlady was the perfect hostess despite the fact she was so very busy. Great service was followed by a great meal. A perfect evening - so thank you. Only sorry it had taken us so long to get round to visiting but we will definitely be back soon.If you haven’t visited yet, do yourselves a favour and get booked in!

First time out we had a lovely meal out with friends . Great food . Great company . Great staff. Great venue . Credit to the owners

Booked Sunday lunch on a recommendation for 5 people.Unfortunately the chef seems to get carried away with over cooking Yorkshire puddings!Two trays came out inedible and burnt and I said to the owner who was filling up the tray “not more burnt ones”?It obviously didn’t register with her or she would have sorted kitchen out and tell them to stop sending out burnt inedible Yorkshire puddings!I even told waitress ,they were disgusting and unbelievably burnt ,one tray after the other .Obviously the chef has not a clue of what a Yorkshire puddings texture colour or consistency should be like.The Roulade portion was ridiculous ( so small) also the choice of desserts very limited ,try a good treacle pudding and custard or good apple pie would be nice.Something more substantial rather than creamy desserts.I won’t be returning as if your chef can’t do a basic what is he like with something more complex?

Firstly have to say that the 2 waitresses working today were wonderful. It’s not their fault that they were the only people working and the kitchen was understaffed, presumably due to ill health as nobody would plan that chaos. Table booked for 1pm, took 15mins to be given menus and asked for drinks, a further hour to get our starters and finally our main courses after 3pm. Unfortunately after all that wait 2 of our party were given burnt, dried out fish and the plates went back, so 2 of us ate whilst 2 of us watched. Such a shame as it came recommended by a friend and we were expecting good things.

What a massive relief that Palmers is back to its former glory as the #1 place to eat in Long Sutton!Me and my partner had an amazing Carvery here last week which was absolutely faultless, everything was cooked to perfection and the food was super tasty and fresh.We enjoyed it so much that I booked for the steak night with my father in law and was not disappointed. Huge steak with all the trimmings, cooked exactly how I like it, and served with a smile.I'm now booked in for the burger night next week and I cannot wait.Well done all at Palmers, your hard work and commitment really shines through.A real asset to the village, go, support, enjoy!!!

I’ve visited twice this week. Once for lunch with a friend and again for a family birthday. Service and food excellent. Staff are so friendly and polite. Certainly recommend this fir a visit.

I enjoyed on a family trip the fabulous Sea Food Fish Platter. £60 for x2 which for the area is top budget but worth every penny. Nice staff we presented place and good ale too.. Well done ..and thank you 😊

Came for a meal here this weekend. Absolutely fantastic food, lovely service and a nice atmosphere. I asked for a gluten free option and every effort was made to ensure my meal was as similar to the original version and it tasted wonderful. I’m a coeliac and it was clear there was no cross contamination with food, which is often a rare occurrence so was really appreciated. Thanks for a lovely meal and congratulations on another lovely establishment!

Been looking for a decent pub in the area for so long. Food was brilliant really reasonable prices and staff were impeccable. Thanks Palmers will definitely be back soon!

Such a cute pub, the atmosphere is really romantic. The lighting is dim and cosy and the decor is really nice. The food is just amazing. When I first had my food brought out I thought the portions were tiny, but the food was of such high quality and rich you didn’t need more. The pork belly was cooked to perfection and all my dishes were beautifully presented.

We attended palmers tonight for their carvery and I am absolutely amazed at how good the food and service was. It truly is back to the palmers we knew before. A special thanks to the three young girls who were serving our table. Even though the place was full, they still managed to keep check and made sure we had everything we needed. We will be returning very soon.

This was our second visit since reopening and we will be back for many more! Absolutely delicious. The steak was divine as was everything else. Excellent service and covid safety procedures. Thankyou for what you do. Soph x

Lovely staff, the food is to die for, and lovely atmosphere best place for food around long Sutton. Thank you

So happy Palmers is back to how it used to be since it was first refurbished. It’s been a firm family favourite for years. We had Sunday carvery this weekend for the first time in almost 2 years and fell back in love! Can’t wait to go again! Thank you Palmers

We recently went for dinner after we knew the original owners had taken back over and we were not disappointed. Firstly the place is decorated to a very high standard and has such an amazing atmosphere. The COVID-19 precautions are very clear and put any worries at ease. The staff are very professional and nothing was too much for them! Even my picky menu choices! The food....wow! Tender, juicy and so tasty! We will definitely be going back! Everything from start to finish was first class! Thank you to Sean, Dana and team xx

Hadn't been to Palmers for some time. We were looking forward to going again. Our table was booked for 6pm. Eventually got drinks at 6.10 and then our starter arrived at 6.45.because the staff seemed a little stretched people were going to the bar and ordering drinks. I thought it was supposed to be table service, but to be fair the 2 girls serving were a bit behind.It is difficult gagueing how busy it may get I understand but it was a little disappointing. We didn't think we could wait for dessert as a table of 6 arrived and who knows how long it would take to arrive. On the plus side the steak when it arrived was delicious. We will come back another day to try again in these strange times.

what can I say the food is amazing the fish platter was to kill for staff are fantastic the place is a beautiful environment they have made a great job of dealing with this situation we are all living in now great to be back to some form of normality well done everyone

Yet another fantastic meal with great ambience and fantastic food. Huge thanks to the entire team. Big thanks to Sean and Dana Portass

Delighted to see Dana and Team Palmers back running this fabulous Ale House again. This dream team has completely revamped the venue and we are relieved and delighted to report that the wonderful service and food we enjoyed a couple of years ago is back. We celebrated our wedding anniversary here last night and shared a beautiful seafood platter. Absolutely delicious and a very indulgent and special treat. We saw plate after plate of delicious looking food coming from the kitchen and lots of very happy customers enjoying their meals. Social distancing is well-observed and the staff are friendly, professional and attentive. We can’t wait to return and can’t recommend this place highly enough.

Absolutely fantastic meal with friends. The service was second to none as always and the overall experience was exceptional. Can’t wait for my next visit.

It was lovely to see Palmers back to a welcoming, buzzing place. The staff were attentive, the food was great and we had a wonderful evening. Hope to be back soon.

Just been to Palmer for meal ,it was excellent staff were lovely meal brilliant, just as it use to be.

First time visiting Palmers since it’s been back the in the hands of the original proprietors and we are so pleased to say Palmers is back to its former Glory. We visited the beer garden for some lunch on a sunny Friday afternoon. Chicken Cesar croquettes and Crab &Tomato Salad for starters followed by the Seafood platter for two nice wine, nice setting, Excellent service, and delicious food. Welcome back Palmers always was our favourite.

We have had the most fantastic meal at Palmer's Long Sutton tonight. The food was absolutely fantastic as were the staff and ambience. This is a must for anyone who has not experienced Palmers.

Myself and my wife decided to travel up from biggleswade and treat her father to a suprise sunday lunch as he has recently recovered from a period of hospitalisation. Living in long sutton for the majority of his life he has always remained loyal to the local industries and local restaurants, so we duly booked into Palmers (massive mistake) from the time of arrival til departure, nothing I observed or tasted would lure me back. The apparent chef and three other staff members where to interested in gossiping and using their mobile phones or sitting down in the restaurant in full view of the customers eating their meals. The carvery itself tasted disgusting, beef rare and tough, gammon massively over salted, vegetables either over cooked or like the parsnips and carrots almost raw, rock hard and inedible, gravey strangely lumpy and cheese sauce split, greasy and strange in colour. Yorkshire puddings resembled biscuits and everything remained on servery throughout service and just covered in aluminium foil. Oh and the staff unsure how to make two americano coffees! Had it not been for causing embaressment to my father in law I would have refused payment but didnt feel confrontation would have resolved an apparent issue that was clearly excepted by others although aside from us 4 dining and a couple drinking at the bar this should have been an indication of what we where about to receive. I have heard of warming plates but expecting a pensioner to hold a scalding hot plate is of the scale. Never before have I observed a chef wearing yellow marigold gloves whilst ferrying food stuffs from the kitchen. Health and Safety eat your hearts out, normal diners leave well alone

I made a lunchtime booking for five for Sunday 29th December on arrival we were informed there was know food available as the electric was down, we were not notified of this as they new the previous day as we were told they had notified everyone of the cancellation we had travelled from Leicester via Kettering to collect a sister and husband and meet the other sister in Long Sutton for the three sisters would have a festive lunch together as they live far apart, we left and had to find somewhere else to eat at short notice, such very poor customer service.

A busy Sunday and the Land Lady Debbie, was very helpful in fitting us in for Sunday Dinner at the last minute. Good Prices good food and great staff. We had a table right next to the bar and my two year old grandson was treated like a star. Even let him use his fake credit card to pay ! lol.:)Having contacted this place back in March I know they had a difficult start but all that is now behind them. New Kitchen, New Chef and New atmosphere.Would recommend and we would definitely visit again.

Managed to squeeze us in last minute, friendly and lovely pub feel. Loads of parking out the front. Sunday roast was spot on! Even had unlimited sausages which is so rare to find nowadays!! Deserts were lovely and attractively prices!!

sunday lunch rubbish , chef scruffy and something strange going on here ! avoid go to maccy dees instead or the far better pubs in the town , something dodgy about this place , no card payments etc

We stayed at Palmers a couple of years ago whilst visiting family in the area and were happy with our stay so didn’t hesitate to book again for a 2 night stayOn arrival we were told that they couldn’t take any cards for some reason, cash only so my husband had to go and find a cash point to pay for the 2 nights up front. We then asked to book a table for supper but were told they weren’t doing food that weekend due to a problem with the electrics but that they would provide a continental breakfast in the morning. I understand that these things happen and are often beyond control of the owners/management but a phone call to alert us of these issues would have been appreciated. We decided that we would only stay 1 night instead of 2 and let the manageress know this a little later in the evening. She said that was fine and she would refund us for 1 night before we left in the morning. Just after 9am on the Saturday we went down to the bar for our continental breakfast only to be told that breakfast finished at 8.30 and the chef would not do anything more. (We did at least get a coffee but had to ask for it) No times for breakfast had been mentioned the night before so we were really not impressed, even less so when the couple at the table next to us were then served with toast etc. We had obviously upset the management!All in all, a very unprofessional outfit. We certainly will not be returning and would not recommend Palmers as a place to stay

Excellent stay. Could not fault room and hospitality. Cooked breakfast unbelievable. Lovely atmosphere. Live band on weekend which is good. Debbie the Landlady could not do enough for us. Felt like home from home and looking forward to our next stay there.Gill and John Room 1

New landlady very friendly & helpful.Good selection of food, usual pub fare but nicely served.Our party of 8 were very happy with our meals, some had sandwiches & others had cooked meal.The sausage & bubble & squeak came in for much praise. Great to see Palmers getting back to previous good standard.

Went there very recently for some dinner with my family. Great value for money , and halloumi and squid starters are to die for. Go and try and see for yourself! Highly recommended!

all the hype about the reopening , it was just ok to be fair , very noisy and average food . lots of noise and swearing , very disappointed . food was budget food at mid range money . nothing special .. .

We had the most amazing time at palmers ale house and kitchen Debbie and all her staff were amazing,we spent 2 nights b&b our room was spotless ,bed very comfortable,lovely power shower and a beautiful view of the church tea and coffee making facilities and the choice of a continental or full English breakfast,tea,coffees and toast and cereal,we spent the afternoon in the beer garden with friends and have had such an awesome long weekend perfect.Would highly recommended palmers it's in a lovely location,it ticked all the boxes for us can't wait to return Lesley and Eddie Davison.

food has not been available for some time but is now back on under new ,management the Sunday carver was very good and I would suggest former customers give it a try. the new landlady will do her best to make sure you are happy

My 2nd visit to the area & Palmers Super Friendly Staff good Fun atmosphere Kareoko was a laugh too Get guys Thanks see you again Soon Shelly fiend of Sussie W :) xx

Waited for nearly an hour.. and even ignored by the front of house staff..

A friend booked to go to here, so thought I would give it one more chance after a terrible birthday meal last year. I didn't think it could get any worse, but it has. Shocking service, the rudest manageress ever, and there doesn't seem to be an actual chef! If you want oven chips from the shop, you might as well nip across to the Co-op and go home and cook them yourself. If I could give it a zero rating, I would. We left and went to the Ship down the road instead.

Friendly...welcoming staff. The place looks so different to the Turner Wine Bar...really light and bright and clean. Large selection of drinks too. GREAT menu and had a DJ

We like to meet at this pub as it’s half way between our friends. It usually a lovely, cosy welcoming pub with delicious food - but not this time .

Nightmare dont go change managment gone very rapidly down hill ..We booked a room and a meal We arrived at 5pm only to be told that the Kitchen was closed no cooking no warning...and to go else were for food. So we set out on a wet cold Saturday night looking for a meal. We found one ,,on returing to the Plams our room was via the fire escape and the music was so loud in the bar you could not sleep or hear the TV in the room this went on till 1am were told it was 4:30am the night before... the room was very dark with no main light and the 5 lights in the bathroom only 2 worked... the room had a old shower screen stored in it... not very nice the ...bed was very worn and the mattress collapsed so you were on the bed base.... painful. All in all it was a Very Grim Experience for just under £100. Will we go again..... you dont need to ask ...do you..

I booked a table on 8 January for 4 people on 26 January 2019, leaving a contact number. It was explained to me that the menu would have changed by then and it would be more ‘pub food’ but they took my booking and said we would still have a lovely meal. Turned up today for our booking to be told there was no food as the chef was sick. No one had rang to cancel the booking and let us know we wouldn’t be able to eat there. When we went round the corner to the Graineries to try to eat there instead they said Palmers hadn’t been serving food for some time. We couldn’t get in anywhere else and had to drive back to Kings Lynn to eat. Our friends had driven from Newark. Really unimpressed that Palmers didn’t let us know they couldn’t honour our booking.

staff lovely but having expected a carvery found no chef available to carve. Instead one of the waitresses lifted the tinfoil off the pre carved beef. All very well done and dry. Probably suited some but we prefer more rare so we left

Visited many times before and the atmosphere and food have always been brilliant. Decided to go for a special occasion on a Friday evening, had looked at the menu on the website and was really looking forward to a tasty meal. Arrived at 7:30 and barely anyone in there, didn’t feel overly welcome and they said we hadn’t booked, which we had. Sat down to be given a chalk board menu which only contained omlette, baguettes, salads or jacket potatoes, not what I was expecting considering I had checked the menu. When we asked the waitress she said it was pub grub, I don’t mind pub grub but there wasn’t even fish and chips or a burger on the menu. We didn’t finish our drinks and left. I think they should let you know if there is a limited menu when you book. The menu looks great for lunchtime but not what you expect for a Friday evening or a special occasion.

some days only sandwiches available,other times little choice. beers running out not good sand wiches were poor quality on thin sliced bread

I refused to rate this pub we went for our Christmas dinner yesterday at 3 p.m. have the Christmas menu in front of me for mark their online menu asked for the crayfish and prawn not on the menu said it wasn't even I had their Christmas menu in front of me ended up with smoked salmon and prawn in a ghastly pink sauce ordered my wine ask for a sweet wine got the driest white wine I've ever had the pleasure of putting in my mouth or not pleasure the staff did change it on to the main menu on their Christmas venue they stated they had salmon fillet with Leek really looking forward to this guess what not on the menu tried to tell me it was not on the menu there in front of me yet again I got there for course Christmas menu on my phone as advertised anyway did you have the form they said so I ended up with gammon and pork now to the vegetables oh by the way there was no vegetable Wellington for vegetarians put a pile of vegetables on my plate first thing that was brought to our attention we got back to the table parsnips so Woody that you couldn't eat them so being discreet we put them in a napkin I then tried the so-called cauliflower cheese one little piece in my mouth and that was also put into napkin no cheese the wholemeal went on like this the roast potatoes with terrible my husband and I thought had a laugh about it cos there's nothing else you can do so looking forward to the pudding I said I would like the crumble for my husband what crumble there's no crumble cheesecake as advertised no cheesecake you are left with the cheeseboard Christmas pudding or bloody to pieces meringue stuck together with some cheap berries on top wasn't on the original menu anyway we ordered the meringue and left it on our plates during the evening before we left I heard some conversation with the person that runs this pub but she's had some complaints and that she wasn't f****** Gordon Ramsay nice and you pay £100 for a Christmas dinner on Christmas Day below you will see the full course meal that they advertised originally half of which none of these was served on the day not even gravy did I see

We arrived hungry, which is just as well because our food was poorly prepared. Very disappointing because this is a place we have visited many times before and the standard has always been high.

Really disappointed, popped in for lunch, the food was mediocre

Called in last night hoping to eat and managed to get a table. Lovely atmosphere with jazz music playing in background. Waitress showed us their new Christmas menu and the options available and the specials for the night. We opted for two courses, duck pate for starter and braised blade of beef for mains.

We booked Palmer's as we've been many times before and the service and staff had always been outstanding and very attentive and the food was always amazing. However since changing management it has unfortunately gone massively downhill, to the point of which we will not be returning again. We went on a Sunday evening not realising the only food option was a carvery (when booking they didn't make this known). The food had obviously been left out all day as the potatoes and veg were soggy and the meat was going dry. We went back to our table to find it was wet and sticky and we had to get our own cutlery. Upon finishing our meal, we witnessed many staff and the manageress walk past us, not one offered to take our plates away, even after having been sat with empty plates for half an hour, but instead went outside for a cigarette or were stood drinking and socialising. We decided we'd had enough waiting, so we didn't ask about deserts, paid the bill and left. This is an extreme disappointment to what was a very popular restaurant.

Just been to palmers with my four friends for my birthday... a lovely welcome and amazing food...we were very spoiled ...would highly recommend xxx....landlady and staff amazing thank you xx

Been going to Palmers for quite a while, but has changed management, we were told they don't have wine list ,menu was poor, two things were off the menu at 6.30 on a Saturday night. Overall we were really disappointed wont be returning.

Our room was cosy and warm with lovely clean white bedding, the bed was very comfortable, there was a good hot shower and our breakfast was also very good, we found the staff friendly and helpful, to sum up a very good value for money B

Booked a table for a family meal. We tried to order rose wine and was told that they’d run out the night before! We were handed a handwritten menu on an A4 piece of paper which was not even laminated. Ordered a burger and chips, salmon penne pasta and smoked haddock for our mains. The haddock was the only meal we were happy with as the burger arrived without the advertised onion rings and it was hunt the salmon in the pasta sauce! When the waitress later returned to clear our plates, she asked if we enjoyed our meals. When we replied that there was a few problems she informed us she’d forward our comments to the chef. Surely the manageress, who was sitting at the bar drinking, could have dealt with the problem there and then. We were then promptly asked if we wanted any desserts! There was no offer of any complimentary coffees/desserts and when the bill arrived, no reduction was given. Customer service is obviously not high on their agenda......we suggest more training should be given when dealing with customer complaints.

Stayed for three nights and when we arrived were given the key to room 5 up a very dodgy “fire escape style” metal staircase! To say the room was small would be an understatement!, There was a double bed with headboard against the wall and approx 15 inches of space on the other three sides. If it had been a 3 foot single there wouldn’t of been much room, no where to store our accompanying suitcases except for in the en-suite shower room. No windows other than a very dirty looking overhead velux unit - so very claustrophobic! We asked if other rooms were available and were shown to a downstairs room in the “garden” which had some self catering facilities but had to pay almost double for this room! The room itself was clean but the floor in the Wet Room style en-suite never completely dried out, maybe because the filter was full of long black hairs. Shower head was dirty (black) and the whole room needed a deep clean! The new manageress greeted us for the very early breakfast (finished at 8.30am) dressed in her Jim jams covered by a long cardigan - not very professionally! However, the breakfast waitress Jane was much more presentable and obviously worked hard. She provided us with a very nice freshly cooked breakfast over the three days although we did seem to be the only clients - perhaps to early for other guests. We also had a meal in the pub bar on our first evening, my wife’s sea bass and my smoked salmon tagliatelle were both good sized portions and tasty. So my rating of two stars mainly relates to the accomodation, we booked on Hotels.com and the room photos shown on the website were NOT those of the accomodation on offer, plus the room we upgraded to had easily rectifiable faults. Shame because Long Sutton is a nice small town with an hourly chiming church clock and Friday market - either of which, along with the lack of on-site parking may affect your stay!!

I took four generations of family there for what was supposed to be a celebratory birthday meal. In the past it has always been very pleasant, but it has new management (and I use the term very loosely). The staff couldn't be bothered, the manageress was only interested in going outside and talking on her phone and constantly having a fag. She was rude, couldn't be bothered and the food was inedible. There was a grubby chalk board with four menu choices, all of which belonged in a transport cafe. The ham and eggs consisted of slices of wet ham from the co-op round the corner, topped with two fried eggs which were burned underneath and completely solid. The fish which arrived twenty minutes after the ham meals, was greasy and cold, and the hand cut chips were packets of fries which had also been purchased from the co-op because I watched the manageress bringing them back in through the pub. We didn't stay for a dessert, None of us could eat the food and we went for an Indian meal instead. DIABOLICAL. We will never go there again

Stopped there on a business trip on 29th November. The welcome was very friendly and professional. Unfortunately they informed me that they had a problem with the hot water. Quick splash and a warm up with a nice tipple and good hearty meal. Piping hot shower in the morning and away to meeting well refreshed. Will certainly be back in the future

I stayed here in a huge room (room 2) with vaulted ceilings. Very clean and inviting. The inn is very pretty and the staff are lovely.

The owners need to realise they are in the hospitality business. We were not advised of a boiler fault when we checked in and had no hot running water in the evening or the following morning. There was no one around to take responsibility, and the overall staff attitude unfriendly and confrontational.

Booked for one night Saturday 20 0ctober as visited the outlet shopping at Spalding, this accommodation was only short drive away. The website was misleading regarding parking inferred private however limited parking was referring to on street parking free from 6pm and advised of further small public car park short distance away. Staff on arrival very pleasant shown to room which was up a steep set of metal stairs so not suitable for people with limited mobility. The room was very small more suited to a single than a double, only window was a velux quite high up which some people could find claustiphobic. The shower was not very clean there was black mould in shower and the shower heads not very pleasant, the large overhead was filthy and the smaller head was not much better but still looked like it could do with some attention I do not think they had ever been cleaned which unfortunately resulted in a subsequent ear infection for me. ☹️ The vent in the ensuite also could have received some cleaning attention as did the ledge of the velux window, thankfully it was only for one night. I did raise issues of room cleanliness with lady who served our breakfast in the morning, she did say she would raise with manager so possibly will/ has been resolved, I sincerely hope so! We ate in the pub in the evening , food was nice though chips portion small (child size), was surprised the menu was limited but we enjoyed what we ordered. Only awarded 2 star as cleanliness of room really let the premises down.

We stayed here for one night in a small double room. Although it was small it was very well decorated and had everything we needed. Our evening meal was delicious and there was a lovely atmosphere. Breakfast was amazing! It was very well cooked and massive. All of the staff were very friendly.

We had high hopes for Palmer on our venture to find the perfect Sunday dinner, but with our deepest regrets we are sorry for your loss. The Roast Potatoes was an abomination to mankind our quest for a crispy roast potato continues, however the gravy was outstanding, for the price you pay compared to the amount of meat given is saddening. The selection of desert are weak. Service was also disappointing. Will not be returning. Yours sincerely The Three Musketeers!

I have just thoroughly enjoyed the 10oz ribeye and the sticky toffee pudding and my hubby the slow cooked belly pork and the cheesecake- super food well cooked and well presented- absolutely no complaints! Very happy & content and good value for money too, you get a real meal not a mini portion

This was our first visit and we were so impressed, the moment you walked in the place was buzzing with atmosphere, great beers and friendly service. The food was stunning, impressed with the choice, service and quality - large proteins beautifully presented and cooked. This is now my first choice restaurant and will recommending to all my friends. We all enjoyed our starters and mains I particularly loved the baby Camembert perfect for one.

Great restaurant, with a welcoming atmosphere and great food would highly recommend, it is well worth a visit.

I have visited this restaurant 3 times in the last year. The bar itself is lovely and the staff very attentive and polite. My main complaint is that there is only one choice on the menu for a vegetarian and it has never changed. Goats cheese tart. I am not particularly fond of goats cheese but hey ho that's all there is. On Tuesday I ordered the tart yet again - the pastry was hard and I couldn't eat it. The accompaniment chips salad and pickles were very good though. Please can you look at your menu and give it a shake up. An alternative would be great. I heard other people ordering tart on the night so I am not the only vegetarian in town. If there were more imaginative options and choice I would visit more often because it is a lovely bar.