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4.5

Based on 224 opinions finded in 2 websites

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Nº 512 in 1409 in Kirklees

Nº 16 of 35 Asian in Kirklees

CUSTOMERS TALK ABOUT DISHES WITH..tandoorionioncookedmeatcurrychickenrice

comment_iconOpinions

Had a takeaway. The food was very poor in general. The King Prawn Korma was very watery with little flavour, the Peshawari nan's were very bready again with little flavour and the onion bhajis were flat and disgusting with very little onion in. The rest was mediocre. I will not be returning there!

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Richard K . 2024-10-19

MORE AT TripAdvisor

I honestly don’t understand how this place has a decent rating. Either the community has no taste buds or the chefs have done something wrong. First of all, the price for the quality is ridiculous. I ordered korma sauce, not custard - in the image it shows the colour. It was like water and did not taste like curry at all. The chips somehow tasted like sick - I don’t even know how that’s possible. I honestly spent £25 for two of us, for what? Home bargains meal deals are less frightening. Whatever you do, don’t eat here. If you have and left a great review, please travel more to renew your taste buds.

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India Pack . 2024-09-27

MORE AT Google

Great night at the Palace celebrating my daughter’s graduation. Food and service were on point as ever. BYOB too which always keeps the costs down. Highly recommend this gem in Denby Dale.

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paddytyke2016 . 2024-08-13

MORE AT TripAdvisor

First time visit early Friday evening, its BYOB which we hadn't realised but soon remedied with a quick trip to the off licence. Food was lovely, service good and unobtrusive. Very good value for money we will be making repeat visits in the future.

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anne denby . 2024-07-06

MORE AT Google

Fabulous meal here with good friends. We shared a prawn starter and poppadoms plus pickle tray and then tucked into various chicken dishes including a hot madras. Tried a little of each and they were all very tasty. Brought our own drinks as the venue is unlicenced. Staff were very welcoming and service was fast and friendly despite the restaurant being busy when we visited. Highly recommended for a first class experience. They also do takeaway from next door.

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Paul Frost . 2024-06-10

MORE AT Google

First time ordering. Rang and ordered a vindaloo and kindly asked that they make sure it’s spicy. As some takeaways hold back on the spice. Picked it up after driving 20 mins there and 20 mins home. The most bland, mild “vindaloo” I’ve ever had. How an Indian restaurant think it’s acceptable to serve such poor food is beyond me. Waste of time and money. I’ve had spicier tikka masalas. This was even creamy! Will never return or recommend. The rice was also just boiled rice with egg, no herbs or onions or anything like PROPER Indian restaurants serve. Could tell as soon as I opened it was going to be poor quality.

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E T . 2024-06-06

MORE AT Google

Great Indian food staff so friendly and great service would definitely recommend the best curry for miles

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Susan Sumpner . 2024-04-20

MORE AT Google

Brilliant food have been many times over the years best Indian restaurant for miles.

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Marina Marshall . 2024-04-04

MORE AT Google

Fantastic, food was amazing, staff really friendly and courteous. Best Indian for miles well done everyone for a enjoyable experience.

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Carlos . 2024-04-01

MORE AT TripAdvisor

Excellent food Excellent service always get my takeaway from here and it's always bang on highly recommend

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Zoe Guest . 2024-03-16

MORE AT Google

We came for our 47 Yr wedding ceremony. We coulding believe the service and got you your lovely service service person. We asked himAbout the the curry and we were nit let down . I have never had a curry that's been the way it was. Thank you so much We will be back.⁹o

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Wendy . 2024-03-03

MORE AT Google

Great place to be, was there with friends , good food good atmosphere, and excellent service . I can’t fault them, highly recommend.

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Thembi Sibanda . 2024-01-25

MORE AT Google

Had a meal last night in the restaurant, mixed starter ok but let down by soggy double cooked onion bhajis .Main meal of chicken kharai good except pilau rice a little greasy ?. Chapattis ok but prefer thin ones . Dessert of pistachio kulfi very good . Overall a good evening & would go back .

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Chris Heaton . 2023-12-21

MORE AT Google

Went with friends, will definitely be going back.

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Michelle Dowse . 2023-12-16

MORE AT Google

I bet they don’t display 1 star rating in the window

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Gail Cursley . 2023-11-05

MORE AT Google

Food hygiene rating = 1 star = shocking

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Simon Mortimer . 2023-11-05

MORE AT Google

been my favourite curry place for YEARS go here every year for mine and my family member's birthdays, love it always

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Greeny1701 . 2023-11-03

MORE AT Google

Great place for a curry. We really enjoyed it. It's worth noting that the restaurant doesn't sell alcohol. The good news is that you can take your drinks in. Just courteously take your empties home with you.

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Darren Barden . 2023-09-18

MORE AT Google

Good food and cleanliness, excellent service from Mr T, nothing too much trouble. Atmosphere very easy and relaxing. All in all a lovely restaurant

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keith hargreaves . 2023-09-09

MORE AT Google

Excellent food at excellent prices. The service was spot on too.

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Todd B . 2023-08-23

MORE AT Google

Okay but service is better thanks food If you don’t want authentic and just a quick local bite

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Natalie Gerrish . 2023-07-19

MORE AT Google

Food was excellent tasty and service very well presented. Thanks

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Malik Brothers . 2023-07-08

MORE AT Google

I have been eating out at palace for years now, I have no idea why it is so lackadaisical now , no one seems interested in if you want a dessert, coffee etc ! It used to be such a nice friendly place , bring back Adam ! Most of the staff like there phones instead of seeing if the customers are happy , come on Palace let’s get back to what it used to be like !!!

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carl Burton . 2023-05-27

MORE AT Google

Top notch curry lovely decor friendly staff Advise booking can get busy

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Darren Driver . 2023-04-21

MORE AT Google

Haven't been since beginning of lockdown but our 1st visit didn't disappoint, still one of the best curry houses in the country loved it, will be back very soon 😁👍

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clint eastwood . 2023-03-13

MORE AT Google

Absolutely love their curries and their peswari naan. The delivery guy is always super friendly too.

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Michaela Phillips . 2023-03-06

MORE AT Google

I have had better. The restaurant is pleasant, well decorated (if not a bit on the dark side for reading the menu) and the staff were very attentive. But the food was lacking and real authentic flavour or freshness I was disappointed all round the starters lacked seasoning and the main was over salty, but the main lacked any real flavour and I do not know why, but it was easy to tell everything was prepared well in advance and just reheated. Suffice to say we will not be back.

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Julie Pickering . 2023-02-05

MORE AT Google

The food was delicious as always, good service and lovely surroundings. I wouldn't go anywhere else.

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Tracy Saxon . 2022-12-05

MORE AT Google

Extremely busy on a Friday evening. Very noisy and rather crowded. Food excellent, portions not big but very rich sauce.

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Angela Tingle . 2022-11-07

MORE AT Google

Looks lovely since the refurbishment . Food and service both really good Can really taste all the different ingredients in the curry’s

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Yorkshire77 . 2022-10-14

MORE AT TripAdvisor

Great evening out. Been nicely re-decorated since our last visit, but the food remains fantastic.

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David Robinson . 2022-10-12

MORE AT Google

Good for Takeout. Often order from here as it has an easy-to-use pay online service that works a bit like Just Eat etc. You can see when your order has been accepted - cooking - delivery. Our order arrived before estimated delivery time. It can be hit and miss on flavour but last two orders have been satisfying.

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Li66s . 2022-06-05

MORE AT TripAdvisor

Very disappointed. Ordered via the website, as usual. The order did not arrive after 50 minutes, as expected. Rang, to be told the order hadn't arrived with them! Rubbish. We saw the delivery guy outside, after 45 minutes, he never called here....... Make what you will. Re ordered. Total wait over 2 hours. Food was tepid, lacking in taste and meat! with loads of brightly coloured rice... wierd! More disappointment. Goodness knows what happened tonight, never had a rubbish order from Palace Tandoori till tonight. Not even a poppadom as an apology!,! They must try harder. Back to Solo's it is.

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Samantha M . 2021-10-02

MORE AT TripAdvisor

Very nice food but the new app they have done is absolutely rubbish the boss needs to sort it as it keeps crashing ive mentioned it several times but still the same come on you are letting your selves down

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Mark Duce . 2021-08-17

MORE AT Google

Lovely NYE curry tonight from these guys thanks heaps it was lush, all the best for 2021 guys ❤

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karl haigh . 2020-12-31

MORE AT Google

Ordered food on Saturday 26th of September chips were cold burgers were cold and horrible never again. .

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Andrew Cattanach . 2020-09-28

MORE AT Google

We have been going for over twenty years and have never had a bad meal. There are plenty of gods curry places but this one is brilliant.

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Ian Smith . 2020-08-10

MORE AT Google

I’ve lived in the local area for over 15 years now and never tried the Palace Tandori. Opted to try their takeaway on Saturday night and was very, very impressed with the quality of the curries, as too were all of the family. Beautifully cooked food and not dripping in oil, which is why I usually stay away from Indian takeaways - Can’t believe I’ve not eaten their food before! We will return soon

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Gary H . 2020-06-21

MORE AT TripAdvisor

We recently moved to the area and found the Indian take aways to be a bit hit and miss. However, at last, we have found a gem! A vast menu, speedy service, helpful staff and, most importantly, really yummy food! We will be returning without doubt! Thank you.

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Christie Renfrew . 2020-06-13

MORE AT Google

Got a take away from here, a starter, popodums, 3 curries, rice and naan. Was absolutely delicious. Will definitely be ordering again!

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DawnM08 . 2020-05-14

MORE AT TripAdvisor

What can I say? Best takeaway meal we've had in a while. The mixed sizzler for 2 was fab. The fish was wonderful. As was everything! The mains, chicken tikka masala and garlic chilli chicken, were beautiful. The sauces, for both, were both fabulous. The chicken was cooked to perfection and was not dry. The rice was great and chapattis were soft and delicious. We will be ordering again. Oh and the delivery was early... Bonus!

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Samantha M . 2020-05-01

MORE AT TripAdvisor

I have no idea why people downgrade this fantastic curry restaurant the food is excellent the staff are friendly try it i guarantee you will go back for more

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philip alderson . 2020-04-18

MORE AT Google

What has happened here ? Been using Palace for years. Our last order, the pizza was wrong and rest of order cold. This order, curry and sides missing. Took over 100 attempts to speak to someone to sort it. If you order through website you have to contact Channel Islands for a refund. ABSOLUTE JOKE !

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260nicm . 2020-03-07

MORE AT TripAdvisor

Oh my! What a busy place - absolutely crammed in a Saturday night! BUT you understand why when you taste the food! Palak Paneer- fabulous, mushroom rice - very mushroomy . Lamb rogan Josh and lamb Kharai all very delicious . Staff were polite, attentive and knowledgeable ! Great great curry house!

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Di9014 . 2020-02-02

MORE AT TripAdvisor

Good Indian restaurant. Great choice of food on the menu and the staff are friendly. Also it's a restaurant where you take your own drinks

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jackie c . 2019-12-26

MORE AT TripAdvisor

Very disappointed. Very disgusted. Not only does a curry cost £8.50 which includes no rice but for that you only get a small carton. But the worst thing is the hair that was in one of the pieces of chicken, I suppose for £8.50 you should expect some free extras, but not a hair. Will not be returning or recommending to any one else.

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Ian Taylor . 2019-12-06

MORE AT Google

Been visiting for 25 years now and Friday evening 25th October was another excellent experience. Food is consistently great and the guys running the place are always welcoming, friendly and professional. The ambience in the restaurant was buzzing and we always meet other people we know on a regular basis.

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Chris S . 2019-10-26

MORE AT TripAdvisor

We were here for an early (5.30pm) midweek supper and we each had a super meal.I asked if the restaurant did a lamb karahi and was told that the meat would actually be mutton. Our waiter recognised that I was hesitant and sceptical, so he took lots of time to explain that the meat would be flavoursome and tender and then explained exactly how the dish was cooked and that the slow cooking ensured that the meat really would be tender. He convinced me, I ordered the dish and it was absolutely delicious! As promised, the meat was melt-in-the-mouth tender and it was actually more flavoursome than lamb. I can recommend it, with basmati rice.My dining companion had chicken madras with naan and he cleared his plate in no time. The restaurant has no drinks licence, so you can take your own beer/wine and they happily provide glasses (and no corkage fee).This means that an evening at Palace Tandoori not only means a delicious meal, but also excellent value for money, so it doesn't have to be a restaurant that you save just for " a treat". |It's great.

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Lucaswestyorkshire . 2019-09-14

MORE AT TripAdvisor

Amazing curry and great staff good atmosphere I went on a Friday def recommend

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Charlie Moss . 2019-09-06

MORE AT Google

Always liked this place, the staff are a great bunch, the food is good and you bring your own booze so it's great value

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John Townsend . 2019-08-17

MORE AT Google

Loved it all the way lovely staff

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Swayal Zamir . 2019-08-10

MORE AT Google

Great food and very consistent over many visits. Takeaway always on time and very, very good. First class.

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IanB3779 . 2019-08-07

MORE AT TripAdvisor

Returned here yet again for another wonderful meal. There were seven people in our party, each choosing a different meal - and we were not disappointed. The service, as ever, was excellent, and the food exceptional. As we took our own alcoholic drinks, the meal was was very reasonably priced. As always, the toilets were very clean. One downside, however, are the chairs - they are quite heavy and difficult to 'pull up' to the table, particularly for two of our elderly guests. However, we shall be back - great night had by one and all - thanks!

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Rowena120 . 2019-08-04

MORE AT TripAdvisor

It's ok. Had it recommended from a few people at work but it's not what they and some of these reviews make out. The service is great, very friendly and the menu is good. Enough selection for most and decent prices. The food is lacking though, in flavour and freshness and I'm pretty sure some of the items are bought in. None of the food was bad, but none of it was good either. We will be going back over to Blue Tiger in Honley, now that is a good curry house.

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Dale Lodge . 2019-07-13

MORE AT Google

Great for a curry in the local area. Bring your own booze helps keep it a cheap night out

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Matt . 2019-07-08

MORE AT Google

Always a great welcome, good service and delicious flavoursome meal, will definitely be returning! My 11 year old daughter loved it too !! Took away doggy bag without fuss. Didn’t fancy a drink, was happy with a jug of water and there was no pressure to buy any drinks. (Which is unusual) Just a lovely meal which didn’t break the bank on a Thursday evening - Top marks!

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Noonoobear . 2019-07-04

MORE AT TripAdvisor

Really friendly staff, food is always very good and very reasonable price. Not licensed, so bring your own booze. We are regular visitors.

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Tony Watson . 2019-05-30

MORE AT Google

My wife and I have three times in the last month and have thoroughly enjoyed every visit. Our personal favourites are the Chicken and spinach Kharai and the spicey ginger chicken. The staff are attentive without being intrusive and the owner very welcoming. Unlicensed so take your own wine or lager should you need but the mango lassi is exceptional. Will be making this a regular haunt.

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robertfQ6230TQ . 2019-05-22

MORE AT TripAdvisor

The worst experience, ever,ordered 4 starters ,3 came mixed together in 1 bag,not eatable, looked like dog food,probably dog food tastes better ,actually my dog liked it,but he eats also rotten animals on a walk. Never again!!!!! Unfortunately I had to give a star to be able to write this.

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markus kutschera . 2019-03-05

MORE AT Google

We went here for a curry with friends and were greeted by a very friendly and welcoming host. The setting is nice and parking is easy.

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OpenAirFreedom . 2019-03-04

MORE AT TripAdvisor

Lovely food, good service and not too expensive. Would recommend

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Allison Firth . 2019-02-23

MORE AT Google

Have been going to Palace on and off since it first opened. However for the first time came away disappointed. Starter OK but main course very oily lacked flavour and the meat had very little taste.

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wetherby12 . 2019-02-20

MORE AT TripAdvisor

I am writing this review with a heavy heart. We have used Palace for take away (delivered) quite possibly as long as they have provided this service.

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SteveJo2016 . 2019-02-13

MORE AT TripAdvisor

Great food, reasonably priced. Just remember to take your own beer/ wine and plenty cash as they don't take cards.

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Adam Corn . 2019-02-07

MORE AT Google

Love love loved the food here!! Great welcoming and friendly atmosphere!! Couldn't believe how reasonable the cost was too! Will definitely be back

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Emma R . 2019-01-02

MORE AT TripAdvisor

The service an price was ok due to taking our own alcohol that’s about it really.

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lesley845 . 2018-12-30

MORE AT TripAdvisor

Great BYOB indian restaurant....superb value

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Peter Watson . 2018-12-28

MORE AT Google

An enjoyable family meal with children well catered for.

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Elizabeth A . 2018-12-26

MORE AT TripAdvisor

Excellent food and service staff very competant great night out

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John Frankland . 2018-12-21

MORE AT Google

Good food in a relaxed atmosphere at sensible prices with friendly staff. Easy parking and one of our favourite places to eat or get a takeaway

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andycB3728HX . 2018-11-06

MORE AT TripAdvisor

Well, the food we had was delightful - I had the aloo tikka starter and the "Mee Julie" main which were both really nice, while my wife had the chicken tikka balti - it had a nice bit of bite to it and was really flavoursome. Everyone was really impressed with the food - not many of our large group had been there before and commented on how nice it was.

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JM_Melb2Huds . 2018-10-21

MORE AT TripAdvisor

Lovely food, great service. Take your own alcohol as they don’t have a license. They do take away or dine in.

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Samandgypsy . 2018-09-30

MORE AT TripAdvisor

It's marginally better than other similar restaurants in the area. But they're generally poor.

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Owen Peace . 2018-09-22

MORE AT Google

We have been here many times over the last few years. It is a bring your own alcohol, which does help reduce the cost of a night out. Very friendly service - the only slightly odd element is the requirement to keep your used cutlery from the starter to use in the main. The currys are always good, prices are reasonable, and the service is always friendly.

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customer406 . 2018-09-07

MORE AT TripAdvisor

I’ve been going to the palace for as long as I can remember, and my parents have been going even longer! The staff are the friendliest people you could meet, the food is always lovely - not sweet and filled with sugar as lots of other Indian restaurants serve and although it’s often very busy, the quality of service is never affected, nor is the quality of food.

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Jess D . 2018-09-01

MORE AT TripAdvisor

We've lived in the area 16 years, but never eaten here. We called in the other night after going to the cinema. Nice food, friendly staff. You can take your own alcohol, which keeps the price down. Would recommend and will go back.

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coljoy L . 2018-08-25

MORE AT TripAdvisor

Top notch! Consistent as ever 👍🏻👍🏻

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Ian Morecroft . 2018-08-07

MORE AT Google

Great food Great service , have ate Indian all over the country this is easily the best by far, you have to try Bring your own wine / beer

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LucyLanz111 . 2018-07-16

MORE AT TripAdvisor

What a fantastic restaurant, the service and staff are so welcoming, I LOVE IT.

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Wayne Radforth . 2018-06-24

MORE AT Google

Have been visiting Palace for 25 years since it first opened and it has remained consistently good throughout this time. Staff are very friendly and attentive. Food is always excellent and we thoroughly enjoy our Saturday evenings there.

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medjez . 2018-06-20

MORE AT TripAdvisor

Good food, friendly staff and reasonable prices. Unlicensed so take your own drinks.

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Sandy Hanson . 2018-05-22

MORE AT Google

Lovely relaxed atmosphere and the food is outstanding. Will definitely be back

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Jane Gouveia . 2018-05-06

MORE AT Google

Fantastic take away and fantastic restaunt. Never have bad food and quality service. 5/5 every time

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Megan Feeny . 2018-04-14

MORE AT Google

Went for an evening meal on Sunday. Pleasant place and nice friendly staff, but the food wasn't as tasty as last time. My friend was of the same opinion. May be the usual chef was having a day off!?

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Sheffielder007 . 2018-04-09

MORE AT TripAdvisor

We visited during Easter bank holiday and had a really nice meal. Staff were really friendly and the meal lasted a nice long time we didn’t feel rushed. The starters were particularly good - fish tikka was really generous. It’s bring your own alcohol so we went to the local shop beforehand. Would recommend

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travellingdoctor5 . 2018-04-02

MORE AT TripAdvisor

Went here for a palls meet-up, had the usual popadoms and a starter each, four main courses with a few extras, side dishes, rice and nan breads. The food was very good, made to order, piping hot and served by the head waiter, very pleasant chap. The bill for the lot was just under £70 which we thought was very good value. Would definitely go again.

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Roger B . 2018-03-29

MORE AT TripAdvisor

Good value for money. Fab staff. Extensive menu but is there a tandoor oven? Or is tandoori food deep fried?

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Kath Butterworth . 2018-03-27

MORE AT Google

Just had an absolutely fantastic meal with my wife. The staff were really friendly and helpful making us feel totally at home. The food was amazing, with flavour that was out of this world. I would recommend this place totally. Probbably my favourite restaurant cannot rate this place highenough.

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Spogster . 2018-03-12

MORE AT Google

Lovely food. Great service. Well worth a visit

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John O'Kane . 2018-02-28

MORE AT Google

This is one of the regular places we eat, it’s not cheap but being able to take your own booze helps keep it affordable.

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Philip F . 2018-02-21

MORE AT TripAdvisor

A quiet Saturday night has to start early in this busy curry house; 6.45 and well packed out with families making the most of the take your own alcohol option. Generally good service, a little slow but could be reminded when necessary. The food was well presented and reasonably sized; a few of had the fish balti which worked nicely to provide a light and enjoyable meal.

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Mike L . 2018-02-20

MORE AT TripAdvisor

Excellent food,, excellent service highly recommended,

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Sandra Knox . 2018-02-10

MORE AT Google

Love this place, friendly and happy environment with great food.

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Elaine . 2018-02-03

MORE AT Google

Portions seem smaller than take away?

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J J O'B . 2018-01-04

MORE AT Google

This is our regular go-to restaurant whenever we visit friends in the area. The menu has all the expected Indian dishes as well as some of their own creations and the quality is always excellent. We can recommend the meat and spinach Karahi, chicken Rogan Josh, Vegetable Korma and the Tendulkar special - one of their speciality dishes, as well as the spinach bhaji. In the past we've tried almost all the dishes on the menu with our friends and the food is served with a smile and good humour. Younis is the head waiter and has been serving us for many years. It beats all the other Indian Tandoori restaurants in the area and indeed anywhere else I've eaten curry - from Brick Lane to Sydney and including Mumbai (obviously more traditional Indian food there, as opposed to Bangladeshi but too hot for my wife). Can't recommend it highly enough. Great for takeaway too.

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Andrew R . 2018-01-03

MORE AT TripAdvisor

This restaurant was one of the first curry houses to be opened in this area, and has gone from strength to strength. From one tiny former terrace house, they have expanded into a large restaurant on two floors, with a takeaway section as well. Recently revamped with modern décor and new toilet facilities, it really is a Regal Palace. The staff are very attentive and service is good. The food is excellent, with plenty of choice and always comes piping hot on hot plates! A real advantage though is the fact that they do not sell alcohol, but are happy for you to bring your own - this results in a much, much, cheaper night out!! There is just one teeny weeny downfall - the chairs! These are very heavy, too low for the tables (unless you are very tall), unwieldy to 'pull up' to the tables, and downright uncomfortable.

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Rowena120 . 2018-01-01

MORE AT TripAdvisor

Attentive staff, great food and a good price. First visit but will definitely go again.

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Neil Lindsay . 2018-01-01

MORE AT Google

I came here many moons ago when I was 15 for what was one of my first restaurant curries. I was hooked from then on and over 20 years later it's easy to see how this business has grown and flourished. With an expansive menu featuring a wide range of starters, mains and desserts Palace really has something for everyone-and it's extremely well made, reasonably priced and you can bring your own alcohol which always reduces the bill. The onion bhajis were so tender and the house special 'needs julee' was the tastiest curry I have had in a long time. As always the staff were friendly and attentive. Well worth a visit.

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Dominic B . 2017-12-01

MORE AT TripAdvisor

We’ve been to this restaurant before and it was brilliant. Sadly, Anything but last night. Poppadums were oily, our main arrived but our starters were totally forgotten. We sent the main back and the starters arrived 5 mins later. They were poor - soggy bhajis and soggy mushroom pakora. The mushrooms were raw and totally uncooked. The mains were equally disappointing. Bland and oily.

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Xyzdiner . 2017-11-12

MORE AT TripAdvisor

Nice birthday meal seated upstairs in a private room for 20 of us. The food was nice, we all had starters and mains. The bills was also good for a Saturday night coming in at approx £16 per person. Take your own alcoholic drinks also saved a few pounds. Good overall meal and very friendly staff!

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Melanie W . 2017-10-07

MORE AT TripAdvisor

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4.5

1185 Opinions

location-iconKingsgate Shopping Centre King Street
Asian
outdoor_seating_163915takeaway_163915delivery_163915

Order from this place few weeks ago (salmon sushi) tasted not right , i thought today i will ordered different And i got a food again didn’t taste right , i been asked sit upstairs half my order take time to make lady bring my order and I asked for a spoon she said we don’t provide table service i need go again downstairs grab the spoon ( lady was rude and forget how to be polite ) in my opinion they must have cutlery available in the first floor not only ground floor , Very disappointed and won’t be ordering again.