Onyx Cocktail Bar & Lounge in Crawley

Visited the costa in the food court, overall experience was just disappointing felt like a waste of money and just a bad decision on my part. The customer service wasn’t the friendliest from the lady on the till but other staff members seemed more friendly. I ordered two small lattes, one caramel the other vanilla, the coffee was awful tasted burned and the vanilla late had no vanilla flavour whatsoever, it tasted worse than instant coffee and similar to garage machine coffee! £4.30 per coffee just was not worth at all! The cinnamon bun was pretty decent though. Perhaps try the another coffee shop or the Costa downstairs as it may be better quality and definitely a better atmosphere! The atmosphere was abit chaotic, layout not the best and the collection point was rather cramped. I will say the gentleman working in the overall food court, did a great job and keeping ontop of the leaving customers and clearing the tables during a busy time :)

I came in with my family and daughter last Saturday and ordered a large chai tea latte and my daughter had got a baby chino however it’s called, a Indian lady had messed my order up whilst speaking with an attitude and had sworn towards me and her employee with black hair and tattoos who looked like she was being bullied and uncomfortable. But the service from the girl with black hair was really nice and she kept apologising for her collages behaviour and foul language 2/5 for Costa the drink was really nice but service on the other hand was unprofessional and Disgraceful!!!!!!

I don’t know why there are so many negative comments on this bar? Although I never ate the 3 lads on the bar were very friendly, there is 3 largers on tap along with a cider. Very good prices for an airport hotel bar.

We were staying close by and had a look at this pub online. The listing stated that food is available. This is not the case. We were told that they no longer served food and they could order some in for us. We were told of another pub that sold food and headed that way instead. If you are looking for food, then this pub is not the place to go.

I visited this Costa about a week ago with my sister, who has a serious dairy allergy and is also gluten intolerant, which rules out oat milk from most mainstream brands too. My sister noticed that multiple orders are prepared simultaneously but none of the tins used to warm the milk were labelled and it would be incredibly easy to get them muddled up, with serious consequences for customers. When my sister asked the staff member if she was sure that she'd given her the right coffee with soya milk the woman was rude and dismissive and this was building on her visible irritation with my sister that I noticed while we were first placing the order. My sister never drank the coffee, it was too high risk. Had it been the wrong milk she could have been hospitalised. Dairy and gluten allergies are serious and customers with these concerns should be treated with care and respect and furthermore, Costa should implement procedures which give customers reassurance that mistakes won't be made and they should train staff to handle these situations with greater care and concern. I won't be using this costa branch ever again.