Onyx Cocktail Bar & Lounge in Crawley

So so slow service & not very clean,cobwebs & very dirty windows as well,The staff just don’t seem to care

Whilst the food and drink was of average standard, I found the staff to be a bit off and abrupt. I was moaned at for queuing the wrong way though there was no signage and multiple people just seemed huddled at the till. I was then given an odd look for not taking my tray and had to explain I was still waiting some of the food. I won’t be rushing back to use them

Very disappointing experience the americano I ordered was like dishwater, was served another drink without any apology. Left without drinking any coffee. Costa really need to train their staff properly.

Food was pretty good. Service was poor. It’s a hotel bar so not especially nice.

Ordered online took 30min to get drinks and we had to ask 3 times. Food brought little by little but some fries missing. We asked for the fries twice and get soggy fries. We I brought back the fries to the manager get almost shout at to go back to my place. Manager and servers on their phones not caring at all about customers while we were having 1h to eat. You can probably find a better place to eat in Gatewick.