Ole & Steen Canary Wharf in Tower Hamlets

Thanks for Zuber’s warm service！

I don't usually give reviews but felt I should given the service received. This is the first time I've tried the Shake Shack in Canary Wharf. The service was outstanding particular because of Zuber's efforts. He helpfully brought my meal and was eager to ensure that I had everything I needed and was satisfied with my meal. This experience definitely makes the price worth it. Definitely the best Shack Shack location I've been to. Just wish it was closer to me.

Amazing food! Zuber is really helpful.

When we got the food the cheesy fries and chicken pieces were cold the only good thing that I got was the lemonade and the burger those are worth the price I guess but the cheesy fries had like this grainy cheese texture or whatever I don't even know fr so we asked for a refund for the chicken pieces and cheesy fries and we got the refund but still the fries weren't even that good only the burger and lemonade tbf

Great burgers. Quick service, clean.

Rubber, dry patties. Not moist. How is this possible? Awful

Our takeaway order was given incomplete, which is very disappointing, they took 25 minutes for one veg burger one chicken burger, cheezy fries and chicken nuggests, after waiting of 25 minutes finally they gave only one burger and rest order missing one veg burger 😡 how can the staff work so irresponsible? What about the money you charged? Order incomplete 😡double crispy shallot burger missing, please check photos of same

The hamburger is delicious and the store is large, spacious, and clean. Since it is a new city, there is nothing to complain about. I ordered with a pad and the waiting time was short.

2 am munchies sooooo yummy!!!!!!!! Great service 10/10 kinda expensive still can’t believe it’s open till 2 (ON SATURDAYS TO MY KNOWLEDGE)

Rishal was amazing he made sure we were ok and served our food, he was very welcoming and made us feel comfortable. Amazing customer service and great food! I had a chicken parma burger and it was delicious! Would go again

Great Burger and service from Rishal was exceptional!

Yummy food and great service, thanks Rishal!

Great food loved it and great service thanks so Rishal

We had lunch at shake shack and were really happy in particular with the service provided by our server Rishal who was extremely friendly and helpful. We wish more staff could be like him!!

I'm ordering food from shake shack for the first time, it was really a good experience and the staffs working there was very helpful mainly Rishal he helped me in ordering the food and explained the menu and ordered the food according concedering my allergies..... overall a good experience

Really expensive for nothing exceptional.

Food was great and the employees are really friendly. Rishal in particular was super polite and helpful. Bless him.

Had a lovely experience here thanks to Rishal's top tier customer service. He was so attentive, friendly and welcoming. Rishal is honestly a credit to shake shack Canary Wharf - thank you for making our experience at shake shack so positive. such a friendly cool dude. also I love the chicken bites.

Almost perfect, just as I remembered from NYC. Excellent service from Mishlo ;)

Delicious food, cooked to order. Beautifully quiet on a Monday lunchtime

Very delicious. The burger recommended by Jeo is very enthusiastic.

Amazing Hospitality at Canary Wharf Shake Shack! I had a great experience at the Canary Wharf Shake Shack! The hospitality was top-notch, and I want to give a special shoutout to Zuber, who was incredibly kind and welcoming. His service made my visit even better, and I truly appreciate the effort he put into making customers feel valued. The food was delicious as always, but the warm and friendly atmosphere really stood out. Highly recommend stopping by if you're in the area!

Great experience! Zuber was amazing and went above and beyond for us 🥰

On a business trip from Scotland we visited this Shake Shack. Food was very fresh and the restaurant was very clean and welcoming. All staff we encountered were very friendly.

good food, amazing service, Zuber was very kind helpful

Outstanding service from Zuber!

We always go out of our way to visit the Canary Wharf Shake Shack venue because it's the best in London! It's located in a calm area, always clean, spacious and easy to find. The service is excellent every time, even on the very rare occasion that there's been a hiccup, the staff have been wonderful. Today we were greeted by the famous Zuber who treated us like royalty and clearly has a passion for customer service. Thank you!

Food got delivered really late, but the main issue was the quantity and taste. I've eaten from this chain before, and it's quite good. But this one was not at all as I remember it to be. Taste was very average at best, and not worth the price....

Zuber provided great service. We didn't have to worry about anything except ordering. Zuber even took the drinking straw out of the packaging. The sauces were also brought to the table by Zuber.

Excellent food and amazing service from Zuber!

Nice food, very pleasant service by the gent called Zuber.

Delicious, juicy burgers and outstanding service! Zuber made us feel very welcome and comfortable.

Our server Juber made us feel at home. He made sure we had a clean and outstanding experience… even brought us our food and condiments. Food was excellent too

Love the burgers, love the shakes, love the one and only ZUBER, best server i have ever had. Love this man, would visit him here again. Big shout out to this beautiful kind man.

My first time trying Shake Shack and everything was 5 stars ⭐ ⭐️⭐️⭐️⭐️. Special thanks to Zuber, who was the kindest server during my London trip. Will definitely come again for the great food and such a lovely service 🥰.

Zuber was great! Top notch service from him. Prompt service, clean restaurant.

The burger is so small and does not taste good at all, the cheese fries also were not good, they only give you small cup for a drink and all for 20 pounds. Definitely the worst burger joint I have been to ever.

It was better than most other fast food places, with a good choice of products for every taste, the burger wasn’t big, but the fries were

Delicious food and great service from Zuber!

The server Zuber was so welcoming and helped me with my suitcases, he couldn’t have been any more helpful and so friendly!

Never have I had the quality of service at a burger place that Zuber provided during lunch today. Thank you!

Zuber is Super! Nice lunch, amazing hamburgers and Zuber is great in making you feel confortable! Highly reccomended!

Love a shake shack burger you can’t go wrong.

Zuber was fantastic, so friendly and kind!

Very good service, and food was great, personal was very thoughtful and serving, specially Zuber! Super sweet and caring,

I am always coming to eat and study at Shake Shack Canary Wharf. Thank you Zyber for always helping and being kind!! We need more people like you in the world. Recommend this place !

Food was great, our server Zuber was fantastic anc super helpful, would recommend!

It was absolutely lovely, Zubar was very friendly and brought our food over and wouldn’t even let me get my own refill he did everything for us. Very valuable member of the team and we will definitely be coming back

Zuber our server was very sweet and food was great

Excellent food and Zuber who served us had exceptional customer service. He made the experience 5 star.

Zuber has been very helpful! The food was amazing too!

Zuber was very helpful. He also gave us warm greeting when we arrived.

Zuber provided excellent service. He addressed me by name, checked-in on the meal, & even offered to get us more sauces without asking. He went above & beyond to make us feel welcomed. Thanks Zuber.

Zuber Zuber Zuber. An attribute to the franchise. Will be returning due to his hospitality. Next week I will be treating my office to lunch there and making it a weekly occasion. Thanks for your hospitality Zuber

Great place. For a burger place the service was better than I am used to anywhere else! Personnell was also very friendly! Zuber is the best, made sure we could be content about everything haha. Recommend to deffo check this place out

Food was excellent. Best Fast Food burger anywhere. Service was also great. Zuber, the waiter, bought everything, and always made sure I had what I needed.

Good burgers and shakes. Very nice personnel. Mr. Zuber served us and was very delightful.

Amazing food but even better service from a friendly smile, Zuber. I will definitely be coming back!

The food is good. The chicken burger is very crispy. No waiting. Zuber is helpful, kind and welcoming, he takes great care!

Zuber service was amazing! Thank you!

ZUBER was amazing ! I felt welcome and looked after and I only popped in for a burger ! My first time and I hope to see ZUBER again ! Thank you my friend

I had a great experience at Shake Shack. The server, Zuber, was very welcoming and provided excellent service. I really appreciated his friendly attitude and attention to detail. I highly recommend this restaurant and will definitely return when I’ll come back in London. ( we came from Switzerland)

Food amazing Ambience amazing Service very good by Zuber

Zuber gave an amazing service ! He waited us amazingly and always smiling. The food was absolutely gorgeous, I recommend it 100%.

I think I've found my favourite place to get a burger! I had the chicken burger, cheese fries and a cookies and cream milkshake! 😍 they were amazing!!

Excellent place to have a chicken burger, nuggets and shaked

The food is superb & the place is viping. The service is excellent. And Zuber is such a gentleman with his service & smille.. Highly recommended.

Great service, Zuber made sure that we were taken care of. Super friendly atmosphere and great food (especially cheese fries and cheesecake raspberry shake).

Very nice place with great burgers and excellent service. Zuber made sure that we will be well taken care of.

Me and my cousin had been for lunch at Shake Shack and we were served by Zuber who was very friendly and attentive. Very good food also!

Zuber provided excellent service

A huge thank you to Zuber for his kindness and helpfulness! He went out of his way to bring me my food and some napkins, which I really appreciate. Excellent service!

Zuber was very nice and delivered good customer service

Very good. Zuber is a fantastic!

Food was great but service from kuber was great!

Great food. The boy Zuber very friendly, Thank you

Zuber was super nice and went out of his way for the service!

Food was really good, but the the customer service is great , zuber makes you feel like you’re at a restaurant a true asset to shake shack

Zubar was the experience at Shake Shack great! Thank you.

Thank you Zuber! Really great service!!

Zuber looked after us like VIPs- great service and food delightful as always.

Really great service by Zuber 😊

Food was good as always Chicken bites were a tad on the too salty side. Zuber provided exceptional customer service at the table. Made me feel very welcome and was very attentive. He deserves a raise!!!

Zuber is wonderful always so cheerful in the mornings , the staff is lovely & food is so great !! My favourite breakfast spot

Thanks to Zuber! He is the best server ever! Give the man a pay rise

Not only is the food amazing and the restaurant clean but the staff especially Zuber are amazing. Zuber was so attentive and made sure our visit was perfect ! Thank you Shake Shack and thank you Zuber!!

It's worth a visit just to meet the legendary Zuber. The food is good but Zuber is the main event, he is very polite and helpful

Excellent burger 🍔 friendly staff who provide a good experience, Zuber was very helpful and friendly. Highly recommend if in the area 👌

Good Burger and good service feom Zuber

Good service given by Zuber. Very friendly staff.

The waiter staff zuber was fantastic, came and delivered my food to my table which he didnt need. He made me feel like i was back in nusrets in istanbul with the 5 star service.

Nice chicken burger and the strawberry shake is tasty and thick. Service inside the restaurant is good. Zuber is doing his utmost to help you and make you feel welcome!! Hardworking guy!

Amazing shakes and excellent service from Zuber! Thanks very much!

Very nice food and the waiter Zuber was very polite and helpful Thank you for a very nice birthday

Food was very fresh and delicious. Zuber customer service was excellent ❤️

Zuber greeted me with a smile that was very refreshing!

Orderer food on just eat, paid and they just took the money and weren't even bothered to deliver it at all. I tried calling them 3 tjmes on the phone given here and no answer What a joke. Do not recommend.

Do not order from here for delivery. The food never arrives

Rotten burger, long queues dont recommend avoid this place!!!

Lots of thanks to zuber for the excellent service.felt very welcome