Old Custom House Inn Restaurant in Cornwall, Isles of Scilly

Average food and poor service. Limited menu on the day. Was brought our mains before our starter, and when we questioned this, the staff tried to convince us that that’s what we’d asked for ??? Think of a Wetherspoons with inflated prices,

Room was quaint, comfortable and clean with a modern bathroom. We had a lovely view of the harbor but it was quiet for sleeping. Parking was right across the street. Breakfast included and was tasty. Staff was friendly and helpful; carried my bag up steep narrow stairway.

We had an excellent first time visit for an evening meal, we had a warm but not an over the top welcome pitched just right, great food particularly the Sticky Toffee Pudding a must have (unbelievable). Good value for money, it looks a limited menu but it caters for everyone. very clean, comfortable and good table service. Definitely going back again.

Beautiful restaurant/ pub on the harbour side . Dog friendly . Lovely steak and chicken dinner for two. Would recommend

Nice breakfast with friendly service

Food absolutely terrible, I had better frozen oven fish and chips and that’s because they probably were. Ripping off tourist in the busy season I’m guessing

Thankyou so much Hayden, you were so attentive and helpful and kind, loved the service you provided, you are a true asset to Old Custom House we will return and be telling our friends and family about your service today

We came as a family of 4 to Padstow as part of a camping holiday. My son has a dairy allergy whereas my partners daughter does not. She chose a build your own Sundae which was all dairy based and my son looked disappointed as he could not have the same…. However…. When my partner went to speak to the staff, they spoke to the chef who was more than happy to create a bespoke dairy free build your own Sundae just for my boy…. And here is the result… one happy camper!!! Definitely recommend to eat here, very accommodating in a busy tourist area for my boy!! The rest of the food was lovely too!

Friendly staff, nice atmosphere, pricey. Bit disappointed ordering Squid as a starter, in a harbour town, to be served Costco food.

The Old Custom House on Padstow Harbour is a great little spot that perfectly blends charm with culinary excellence. The restaurant offers a warm and inviting atmosphere, complemented by the awesome views of the bustling harbour. The menu features a delightful selection of dishes, showcasing fresh and locally sourced ingredients. The food is topnotch with each dish beautifully presented and bursting with flavor. Whether you're indulging in seafood fresh from the Cornish coast or enjoying a classic pub favorite, every bite is a testament to quality and care. The service is equally impressive, with a friendly and attentive staff that makes you feel welcome from the moment you walk in. They are knowledgeable about the menu and happy to offer recommendations, ensuring a memorable dining experience. Overall, The Old Custom House is a must-visit for anyone in Padstow, offering delicious food, excellent service, and a wonderful atmosphere right on the picturesque harbour. It's an experience that both locals and visitors will cherish.

Big thanks to the chef for a lovely fish and chips lunch and Hayden giving us the best table with stunning views and the service given exceptional. Thank you

We, six of us, arrived around 9 am, for our family holiday after a very early start. Our usual place for having breakfast has changed hands and no longer provides that meal. We then saw that the Old Custom House was offering breakfast so we went in and were met by very friendly barman who took our order. It turned out to be the very best breakfast we had ever had in Padstow and we have been coming for many years! Freshly cooked and very good quality ingredients- delicious. So huge thank you to all staff concerned at the Old Custom House. We would thoroughly recommend their breakfast service.

Lovely pub on Padstow harbour front. Great food and attentive service.

This our 4th year going to The Old Custom House. The food always is spot on the roast I had today was lovely. The service is very good and lovely to have the same waiters every time we go!

Quiet and cozy place in the same port. Good food

Excellent British grub in a great location in and lovely setting. The pie was 5 stars and the fish and chips looked incredible with finally some great curry sauce! It was a little confusing where to go when we walked in as to where to sit as we walked into the bar, we told him we had booked a table and he rudely brushed my wife off, which was such a massive shame as bar from that one incident all the staff were so incredibly lovely. Highly recommend this place for top notch British grub.

Beautiful food here been twice now and not been disappointed, service is brilliant and staff all very polite and friendly (thanks Levi) would highly recommend coming here

Great location, good atmosphere, good food would recommend

We were disappointed with our visit and the food offered. We were the first customers of the evening at 5.30. The waiter (who was also doing the bar and the meeting and greeting) was excellent and efficient. We made our choices. I chose Hake and my wife Fish & chips (the fish was also shown as being Hake). a few minutes later the waiter returned to say that they had no Hake. It turned out the other fish (with chips) was Haddock and not Hake, as described. My wife stuck with her original order whilst I went for steak and ale pie instead. Generally the food was OK. Nothing special. I think that the pie had been bought in. The quality did not seem to be that of a home made pie. Overall a disappointing visit.

We were made to feel welcome the minute we walked through the door. The service was fabulous as was the food and wide choice of food on the menu. The manager John, Grace the waitress and Norbert the waiter were attentive and made sure we were happy with the food and drinks we had chosen. We went back a second time that week as we enjoyed the food so much. This time we had Sunday dinner which is one of the best we have ever had. Thank you so much team Custom House…we will be back when we next visit Padstow

To all the Staff had a great evening on Saturday night. Lovely food . At usual so nice to be down for a couple of weeks. See you all soon.

Lovely place, staff were helpful and kept the bar/restaurant area well cleared of any dirty plates, glasses etc. Food was very good and brilliant value for money. Would highly recommend seafood platter

Friendly staff, nice atmosphere, good food, reasonably priced.

I’ve only ever called in for drinks. It’s a nice pub with friendly staff

Absolutely beautiful food and very welcoming atmosphere and staff 😊 Irish John was our lovely server!

Friendly and helpful service, sample food was generally good

We had a lovely 2 night stay at the old Custom House . Staff and setting were superb.

Unwelcoming and vastly overexpensive. (£4.25ish for about 15 chips in a tiny bowl).

Great food and service! I had the fish and chips and my partner had the pie and both were delicious 😋. The wait who served us was very helpful and ensured we had everything we needed. Worth a visit if you are looking for great grub.

Perfect little pub in a great location. Only had drinks but enjoyed the pub.

Levi was wonderful! The food was spectacular, good sized portions, the chairs were super comfortable and overall a really lovely experience

Levi was our server and was absolutely wonderful. The food was delicious.

Sunday lunch only. Traditional lunch with good veg choice, lots of it and really good quality - great service and value

Jess and Grace were excellent with their service. Both working very hard all night with just the two of them as well as being positive and smiley with every order ❤️❤️❤️ Well done girlies

Superb setting, wide choice and excellent staff.

Service was great, staff were very welcoming. It definitely pays to pre-book which was super easy. Some customers were being turned away as they were full, however after having their food. I can see why! Their roast belly of pork is delicious. Such a good amount of food and for the price it's worth every penny. The location is beautiful. Just be mindful that water for table is charged however all for charity

We had a fantastic meal for my wife’s birthday. Service was very good along with a lovely window table at the front of the restaurant.

Very busy bank hol Monday but managed to accommodate us. Food was great staff even better. Special thanks to Terry and Levi who served us.

Fantastic service and food, our waiter Hayden gave a first class service with a cheerful style and welcoming attitude

We had a brief stay in a fantastic room overlooking the harbour. The inclusive breakfast was exceptional and evening meals excellent. We had to contend with the rail strike and Michelle went out of her way to sort out alternative transport. She was an absolute treasure. Hope to return.

The Old Custom House what a little gem in the heart of Padstow Harbour. We love it here and are looking forward to our next visit. The Staff are friendly and so helpful a special mention to Kim who is a fantastic member of the staff there. So a big massive thank you to Kim for always making our stay so memorable. Susan&Aidan and Mister Darcy

We had dinner there last night, trio of fish was lovely as was the crab pasta. Great service from Ben and colleague.

Nice little place and not a bad price for lunch. Small menu but good quality food and attentive service from Hayden. Would come back if in the area again!

The room was big, clean and the bed was the comfiest I've ever slept in. We stayed the day before mayday and our room was situated above the pub, Thu played music which was a little loud but I didn't mind as I expected this being may day experience. The venue is beautiful and great location, rooms were like a rabbit warren so my room would be no good for someone with mobility problems. However I'm sure you could get one closer if requested. I also had to leave the pram in reception as would be nightmare taking up and down the stairs. The staff were amazing. Michelle on reception was more than welcoming. Along with Yola who worked so hard all day and through to the night for both days I was there. Both bar and restaurant manager were very nice and helpful for breakfast. As for the breakfast spread it's was included in the price and so delicious. I cannot wait to stay here again. Brilliant location and value for money. Everyone was amazing. Thank you.

Amazing Hake battered fish and chips with minted peas. Little pricey for fish & chips but was well worth it! Thank goodness I booked in advance as very busy as a Bank Holiday weekend but had a good table in the old Cally’s Bar area.

Visited here for a Sunday lunch and wondered if they could cater for myself as I’m ceilac and need gluten free meals and not they don’t disappoint great views with a great choice of meals and the Sunday dinner was delicious

15 family and friends enjoyed a wonderful evening, the food ambience and service by Hayden and Grace was superb remarkably our food was all served at the same time and beautifully hot Cannot recommend this venue highly enough

The fish and chips was so good last time we came (about a month ago), that we had to come back and have it again. Fortunately, it was just as good the second time around ! Great pub, excellent service and completely dog-friendly - even providing dog biscuits and water bowls for our four-legged friends. We will certainly be back again !

Great place to stop for lunch, very reasonable prices and excellent food which is all freshly cooked, you can also choose smaller plates if you don't want a huge meal. Fab service by the most friendly chap. Would definitely recommend and will return.

We had a booking here the pub is prime location and such a lovely atmosphere our waitress was Kim what a super star she is so polite and attentive great team member to have working here we will be back

What a brilliant location room clean and very comfortable the staff are couldn't do enough what an enjoyable experience

Great experience from booking on the phone to eating our lunch with a harbour view. Nice setting, friendly staff and good food.

First time visiting The Old Custom House. We went for lunch with some friends. The staff were very friendly and checked if you needed more drinks regularly. Food was lovely, I had local mussels with sourdough and fries. The portion was huge, excellent value for money. All the other meals were thoroughly enjoyed too. Would definitely recommend and if I’m back in Padstow I’ll be returning to try some other dishes.

Fantastic evening with great food and wine. Window table overlooking the harbour. Service was superb. Both Hayden and Abbie were attentive and very friendly. Certainly be calling in again next time we’re in Padstow.

Lovely place for a spot of lunch and a glass of wine . We had the warmest welcome, very attentive staff and the ladies bathroom was spotless. Food was lovely, simple and fresh. We will be popping back next time we are in Padstow. Thanks to Terry for making the visit so enjoyable.

Hi all great place to say Views are amazing . Having a great time. Thanks to all the staff. Weather has been good. Love the food. 😎😎

Great place to stop for a coffee with harbour views. Typical St Austell brewery tasty menu. Friendly staff. Female toilets needed a tidy up. Granted it had probably been very busy as a first sunny day. Public car park opposite.

Good service and good food. Price was fair. Hayden was really friendly and great! Dog friendly. Lots of space. Would return

Fantastic food! Hayden was brilliant and really went out of his way to ensure we had a good time. Only downside was the toilets were out of order in the restaurant which meant using the ones belonging to the pub, which were really not clean. Other than that we had a great time, thank you!

Great venue ruined by bad loud music. For years this has been the only pub in Padstow you can get a quiet meal on a weekend. I get that things change, but this is a change that's not needed, and could have been executed alot better. Music was campsite quality, too loud and too early, with absolutely no warning when booking our regular table for dinner.

An impromptu visit for dinner and what a great find. Amazing food, great service and a relaxed but classy atmosphere. We will definitely visit again. A special shoutout to Hayden and Norbi who were so patient and kind to our two young kids, it made all the difference.

Great food and great service. The two chaps that served us were really welcoming and jolly, really professional too. All of our meals were served quickly and the food was excellent.

Myself and my husband had dinner in the restaurant with family who were visiting for a week from London, our waiter was a lovely young man named Hayden. He was very polite and helpful and the service and food were excellent. We will definitely come back soon.

A really great place to stay with lovely views and fantastic food- the staff are so friendly and welcoming. I stayed for 3 nights bnb

Great experience. Highly recommended. Great location and the room was better than i expected. Would definitely book this again

Staff went the extra mile for us , amazing customer service ! Food was yummy, definitely will go back. Thanks guys made our Easter Sunday special.

Lovely hotel. Staff were super. Judy did an excellent job serving us at breakfast Rooms very clean and comfortable. Fab location

Amazing service from John!! Me and my partner felt very welcomed and were looked after throughout. Drinks were prompt & food was delicious.. we recommend the Lamb Scotch egg off the starters. Lovely team, great service and a friendly atmosphere over looking Padstow Harbour. Thankyou for looking after us, we will see you soon :)

We stayed over for the night, it was fantastic! The staff were brilliant and we were welcomed by Ellie (I hope I remembered that correctly) who showed us the location of our two rooms. There was even a treat and card in my room for my birthday. The room was large with a sofa and the shower room was ace. Jodie, a member of the cleaning staff was amazing the room was spotless and smelled great. There was a plentiful supply of tea and coffee, even had a Krups machine! Our breakfast was delicious too and served with a smile. I will stay again without hesitation and would recommend highly.

Fantastic service really friendly staff got served by a girl think her name was Lauren happy and really cheerful whole pub had a great atmosphere

This is such an amazing friendly place to have drinks or meal. The staff are so friendly and welcoming not only when you enter but during your time there. We would like to express our sincere thanks to Kim she’s amazing and a valuable member to the Old Custom House staff. What a star she is thank you to you all.

Sat at the bar served by Laura, who was lush! matched me in Cornish Bristolian heritage and happily tempted me to try the new Admiral brew on tap. Always a favourite stop off for me in Padstow!

Superb food and drinks great staff very friendly and accommodating, John was a brilliant barman very funny with his ‘craic’

Was greeted with a warm welcome by the barmaid Laura. She has a wide knowledge of the beers and wines which helped me make my decision. Wouldn't hesitate to go back as Laura made me feel so welcome and was a friendly smiling face.

Highly recommend coming here, new menu looks amazing and the food is fantastic, we had the steak and ale pie and fish and chips, Terry served us and recommended the pie, also recommended the fish and chips as my partner has a gluten allergy he...

Our second time here and we are really glad we found it on our first visit. The staff are so welcoming and friendly, the pub has a lovely ambience and feel and it’s all dog friendly. They have gone the extra mile with the dog...

Always our first stop when in Padstow. Great beer and food and excellent service! Minted peas with the fish and chips are worth the journey!

Smiley staff, smiley customers, lovely burgers, great selection of drinks, & thankyou to Laura for introducing us to Rattler. Highly recommend!

Thank you for looking after us . Amazing curry will be back . Jess norby uri excellent customer service. highly recommended, Martin tina jack

Thank you John behind the bar for being friendly and welcoming. Jola is also a very lovely addition to your team thank you to you! Such a great meal and pub. Highly recommend a visit

Amazing staff thankyou for my mum yesterday we are home and very great full for your help on Sunday .. Christina

We stayed for a weekend and could not fault the service and food. Breakfast was excellent and our room has fabulous views over the Harbour. Staff were attentive and friendly.

Absolutely brilliant few days, the colleagues were welcoming and friendly. Accommodation was clean and a lovely breakfast. Best place to stay in Padstow.

Lovely meal for mother's day. The service was excellent and the food was great too. A Lovely touch was dafidils and a voucher with the meal for each Mum.

Love this place ! Amazing staff especially Laura and Kim. They make us feel so welcome and recognise us every time we come in. Chatty, friendly vibes. Great drinks and snacks. We will keep coming back :) thank you.

Excellent location and for my first experience of Cornwall has definitely set a high mark to beat for future visits, definitely will be returning! This place had so much atmosphere and was very lively, we came in for a meal and our server, Jessica, had...

Fantastic food and service! Came along with some friends and have to shout out Jess for her excellent service! Will deffo be coming again

Came in for an early dinner on Mother’s Day with our 2 year old. Everyone who looked after us were simply amazing and great with our daughter. The food was stunning (best fish and chips I can remember) and a great pint of tribute! Thank you for a delightful experience.

Have visited this pub on a few occasions whilst in Padstow and always enjoyed / good service and drinks. Had Sunday lunch here today and was well impressed and would recommend. We had the pork dinner (never normally order this) and so glad that we...

Lovely spot , harbour views , popped in a couple of times lovely welcoming staff and the food just lovely . Partner had fish and chips and I had Steak & Frites with a cheeky side of Black tiger prawns all delicious

Yet another incredible stay at the old customs , top tier service from start to end. Nothing was too much trouble for the staff who treated every customer like royalty. They have recently started a curry night on a Wednesday and the Indian chicken curry...

Fantastic as usual Darren, behind the counter, always recognises us and knows our favourites but is always ready to recommend if we ask fantastic. Love the food love the service Darren and the other staff are great

Great pub, friendly staff and fresh well cooked food!

Amazing went for a 40th got a birthday card and Prosecco for everyone how thoughtful. Food was delicious and big portions as well x

We went for a weekend break and found this lovely pub/ restaurant we went in to watch the rugby and the atmosphere was brilliant and we love dogs and found loads well behaved in the bar area The staff were welcoming and friendly especially Laura...

Me and my mum had a wonderful stay. It’s so doggie friendly and we felt so welcomed by the lovely staff. John made our stay extra special. We will be back! Tina, Linda and a big woof woof from Lola 🐶👍

We stayed for one night and thoroughly enjoyed our visit. Incredible breakfast the next morning and a room looking right onto the harbour. The room was very hot but it was bearable in winter.

Awesome Sunday Roast!! Delicious roast beef and pork belly with all the trimmings, all piping hot and fresh, defo recommended 👍🏻🙂

We had a fantastic Sunday Lunch, it was absolutely delicious. We had slow roasted belly pork and roast chicken with a fabulous array of vegetables, Yorkshire pudding and roast potatoes, with lashings of gravy. The Staff were lovely and we had the best view of Padstow Harbour too. We can't wait for our next visit.

A great place to stay. Lovely room, friendly, helpful staff, good breakfast right in the heart of town. Lots of stairs to room so no good if poor mobility and have to use expensive parking but good value for money and great place to stay...