Costa Coffee in Cornwall, Isles of Scilly

Barista was in Dreamland and rude. Used meat tongs on my vegan sandwich. Half the tables were out of use and it was only 5.30. like others ..closes at 7 or 7.30 ? Yet it was busy and we had to practically beg for seating. Milk was added to my tea without asking ..I hope she remembered id asked for dairy alternative. Using plastic cups for some proper cups for others as it was "close to closing time " Frappe was weak No cutlery provided and so unfriendly. Never returning.

One drink fell over and emptied all over the bag and other drink, driver gave napkins. But still. Lateness was all down to traffic so no issue there

Rubbish!! The order took forever and when it came nothing was right!! The whole order was wrong!! Waste of time and space.. don’t bother ordering!!

hi I received my order and items are missing Mac and cheese and a prawn and mayo sandwich how do I request a refund a note was written on the back of my receipt telling me to ask for refund thank you

Terrible Service Experience - Rude Staff and Unhygienic Environment I visited Coastal today and had a horrible experience, primarily due to a staff member named Adam. From the moment I interacted with him, he was incredibly rude and dismissive. I felt like I was being treated as if I didn’t belong there, all because I ordered a simple small tea and inquired about some desserts. Instead of answering my question politely, he rudely pulled out a cake, handed it to me without asking if I wanted it, and charged me for it without any clarification. When I pointed out the mistake, he refunded the amount, but again, without any explanation or apology. It was unprofessional and made me feel extremely uncomfortable. Additionally, the cleanliness of the place was appalling. Tables were sticky, and the floor looked like it hadn’t been cleaned in days. This kind of behavior and environment is unacceptable, and I hope management takes this feedback seriously. Adam and the entire staff should be trained on how to treat customers respectfully and maintain basic hygiene standards. Definitely won’t be returning, and I recommend others think twice before visiting!

Very bad service it’s 3 rd time it happen the staff is very rude and treating very badly.there was a all grabade where we were siting

you did not send all my order was not impressed

Polite staff great coffee no worry’s

Cafe tastes like pis, sometimes burns your mouth, sometimes to cold, the worst place to have cafe, when I compare Starbucks with costa, is like day and night, the worst place to west money .

I went today in caffe costa, it was 5 tablets empty, all dirty, I waited for 15min on the queue 4 staff behind the counter thay taken it so easy and they don't care. The table's and floor are dirty. They just heaven their time. I have to ask to come and clean the tables. I don't know what health and safety t do but please like this are disgusting. Costa standard is the poorest in this country.

no one is answering the phone, I have been given the wrong drink

Best Costa in Bolton. Great parking, brilliant service and lovely coffee. Could use more seating as usually busy although if sunny day it's nice to have coffee sitting outside. Good staff who take care of customers and have a chat while waiting for the drinks to be made or when clearing the tables.

Great place to go, often busy but service at the time of our visit was good. Hot chocolate was amazing. Shop opening hours can only be updated if Coca Cola inform Google of the changes and can’t be done locally by the staff. They do the best with the staff and tools they have.

Closing time 18:00 or 18:30? update your business opening hours so you not wasting people’s time, staff saying closing time is 18:00 but google map 18:30 ??

Staff are always friendly & have a smile. The cafe has a nice quiet relaxed atmosphere! Never really much of a queue

They make best seats unavailable about 1.5 hours before closing

We order two latte plus one cake, staff said we can't stay inside because local will close after 25 minutes, so we decided take away. Staff just like that drop the cake to the paper bag like a piece of ......disgusting place, young man staff with glasses, zero experience to costumers

Chloe was so helpful and warm. A really solid asset to your business. Would come back just for her service. Lovely Iced coffees

The coffee ☕ is lovely. However I once asked for an oat milk cappuccino but was given dairy milk, if it happens again I won't let them go at any cost. But 'OAT' and 'WHOLE' sound similar if you mumble.

Cold coffee and service rude. Unclean table

Not a good serving of a mocha. A sloppy mess. Too much chocolate and not enough coffee.

Preparation area quite dirty and the toilets are dirty just everywhere could do with a really good clean worst Costa we’ve been to up2 now

Poor today. Newish staff. Under a bit of pressure due to the queue. Surly and not quite the right customer attention. COSTA, don't forget, £3.50 for a look warm coffee is pretty poor. Probably one star. I have been kind.

Staff are amazing at all times. Only reason I chose this spot.

Thank you for the nice food great delivery will be ordering again soon

Comfy place to sit. Coffee needs extra shot for taste

Good pit stop for a coffee while travelling cheers 👍

Rude staff! Went in there to get a drink and was cash only started talking to my friends to see if they had cash and we also needed to use the toilets as we we’re waiting to go in the loo the staff shouts across the cafe the toilets arnt public are u buying a drink. Yes we were but if u are gunna shout at us rudely we won’t buy for you

Just eat kept putting back the time from original order- I know it was probably a busy time but the wait time should have reflected that

1 Missing item. I ordered two packs of chocolate cookies and only recieved one.

Unfortunately the staff ring every time we order to say they have no oat milk but they do have soya. I can’t drink soya milk and we are vegan so don’t drink animal milk. Always have to cancel and get refunded (which unfortunately never goes back to our payment card and stays in our JE account, which I understand isn’t their issue but it is annoying as it’s happened three times now with three orders) Started to go elsewhere due to this issue.

Driver could not find my house and my food arrived cold. Husband had to go outside and climb over our tall back wall to collect the order.

Me and my daughter went to Costa in St.austell. we orderd 1 small chocolate brownie frappe with cream and one medium chocolate brownie frappe with coffee and cream. we got left overs from the person infront of us. Didn't even look nice, no brownie no chocolate. I'd gotten the same drink in truro 2 hours earlier and the difference between them is exponential. Will never come back here again.

The hot drink was nearly cold and no straw for the cold drink

Everything was really nice. The tea and coffee ☕️ were still nice and hot. All was delivered quickly too. So all was good.

Some coffees were cold and the large coffees were half full

Capqchino no Von the cool side but other than that all fine thanks

The food that arrived was very tasty and of a good high standard. Unfortunately only half of my order was delivered and the manager refused to help and didn't have the resources to help . So thats very very bad customer service, somethings wrong with the system there. I never got my full order but at least just eat refunded my money. Its annoyed me on a lovely Sunday morning.

I ordered 3 large coffees and all of them were only three-quarters full.

I don't normally go to this branch, went in only two staff in, waited for 15mins, the staff were rude and had a face on. worst service experienced. the tables were not clean nothing, the branch manager needs to go down and have a look.

ORDERED 2 CROISSANTS AND ONLY ONE CAME IN THE ORDER

Don’t even bother trying to order extra flakes or anything like that. You won’t get them. This isn’t the first time they have messed the order up either

Stupid guys gave a millionaire shortbread when I ordered a Terry's chocolate orange brownie

I love this branch, the whole team are amazing , I’ve been coming here for 4 years now and I always enjoy my visit.. thank you so much Costa trinity team🙏🏻

Early / on time all ok nice & warm felt like it took ages but no rush tasted ok & main nice & warm keeping foil on hot choc is of course great keeping it warm over all good good okay taste ok nice & warm thanks :-)

Always a great experience at Costa. A nice variety of food and drink combined with excellent service. What's not to like?

Excellent service, thank you 😊

Well set out. Plenty of space. Good service

Such a pleasant experience .. lovely gentleman served me, helping with my struggle to use app!! A young girl cleared tables immediately after use.. and the lady behind counter helped by carrying a tray to the table... such great service .. an amazing team 🌝

I have to say that your loos are disgusting the loo brush you use has totally freaked me out. Please throw them away. I have nightmares about this. It's not worth the one star I'm posting. Please sort it out

Clean and tidy but closing down for a week for a brand new refit .. All shiny and new.

Drinks were cold and one was missing

After 4pm not any cakes or buns left. Neither had they decaf coffee available. Over all the place needs a proper deep cleaning.

Love this place, always feel I've had a real treat

Good service but honestly not a fan of the coffee. Been here multiple times and every time the coffee has been okay at best

Strawberry lemonade was delicious! Staff were super friendly and made it an easy coffee break by making it extremely accessible with all my children

this costa is always looks dirty, tables are not cleared fast enough staff look undermanned not organised .wait for ages for a drink Only went in to use up my points from other costa shops, never again

Nice friendly atmosphere. Need to get there early to have a full range of food on offer, which means its good, be it expensive. Still...Nice for a treat and with friends

Not a typical 'coffee shop' atmosphere and I can't put my finger on why. Competent staff (albeit thin on the ground and often distracted) but I can never feel completely at ease there like I'd want from a good coffee shop. Can't give less than 2 stars as it is clean and serves you what you want, has seats & tables. Kinda pricey considering the absence of atmosphere.

Quite pretty place. Good staff.

Quality cheese and Ham toastie, quality coffee. Nice price and staff where extremely helpful.

This place needs a deep clean, filthy chairs and tables empty cups left on the tables. Had to exchange my drink because the cup had what looked like chocolate stains on the side.

Coffee and cake always good. Female Barista making coffee abrupt with service.

Great location, very polite and helpful staff. Best branch in town

One of our favourite spot in bolton

No swirl or sprinkles for golden caramel frostino with light swirl

Service was good, place was clean. Shame the flavoured iced tea was awful but that's not a fault of this store

Bought drinks to take away, really enjoyed the mango cooler and peach iced tea, nice and refreshing on a hot day

Clean and tidy but the QR codes don't work on the tables you have to goto web site to register the code

Flat white horrible. Toasti cold

Quick service, covid secure, efficient staff

Used to like Costa but prices now are getting very silly. Not at all value for money

Typical Costa. Quite a wait to be served. Some seats outside. Service felt rushed. Had to ask for brown sugar. You have to use track and trace or leave details. No bin outside for empty cups. Dirty ashtray on table.

Really happy with my order only thing I can say is cakes do not go in same bag as hot food I ordered a cold drink chuck it in there next time

At first not happy as it took time to locate a driver but it was only late by 5 mins from the original time

What a brilliant con. First publish adverts stating that to celebrate 50 years coffee is 50p per cup when bought using the app. Then sell coffee and tell customers that the app isn't working and charge full price. Brilliant!

Love a good Mocha but so expensive for a brew 😣

Order was missing the bag with the tuna melts

Absolute poor my hot chocolates both of them came half full!! Ridiculous

Placed an order, and the delivery driver left it on the pavement without knocking or ringing the door bell. I didn’t realise a hot drink would become an iced drink. Will not be ordering again, the staff do not have a clue!

Ordered the mango cooler and got the Berry one. Driver went to the wrong place for drop off aswell so had to walk to find him.

Absolutely useless... One food item missing and instead of a hot chocolate, we received 2x hot cups of milk... I spoke to them and they told me I can go and pick up the food item. Just go elsewhere

Arrived early in Bolton, so thought i'd treat myself to a coffee. Coffee shop was closed, but the friendly barista didn't mind me walking thru the drive-thru. Polite, quick friendly service. Cheaper than having the coffee to sit down. Large free car park. Easy access. Best latte in town Never fault the place

Open for take away. Staff pleasant and helpful

Need to get your opening times right tried to go but for some reason they shut 15 min earlier than stated on the door and website.

Coffee still taste the same 😁😁☕☕☕

Costa will forever be on my ❤ there coffee ☕ 😍 🙌 the costumer care ❤ one cold day they gave my daughter warm milk for free.

Don't know how Costa coffee is I have never been to Costa coffee

Lovely staff really nice coffee

Despite ordering a late with an extra shot, I didnt enjoy the drink. Coffee blend was poor and very quickly the takeaway went cold. I only drank 50% of the medium skinny with extra shot.

Takeaway only but doing a good service

Like a lit of these coffee places they are over priced.

Miserable & ignorant woman served us. Won't be going there again.

Not a lot of seating asked to sit outside in rain

Love a good gingerbread latte and the stuff here are always friendly and helpful 🙂 Only 4 stars because it is a bit expensive for what you get.

Gorgeous coffee and lovely staff :)

Fairly quiet, and no issue getting a seat inside. Probably about half capacity due to the covid situation. Take away was busy though.

Even though you cant sit in coffee still good

As you walk in the door there are hand sanitizers for you to use, the tables are very well spaced out, screens up to protect you and the barista, you are advised if there is a cup on the table don't sit there ax it has not been cleaned, 8f you intend staying in the café you are asked to scan the track and trace system.

Small costa, but were managing the social distancing well. Tables outside and inside were thoroughly cleaned after each patron and we didn't have to wait long for our drinks. Would definitely go back if I'm on the retail park again.