Notcutts in Bassetlaw

Really enjoy coming here all year round ..lovely shopping experience with good range of products , practical and giftwise..can be a little bit pricey but we always find some good value items 😀👍

Excellent garden centre and retail shopping. 2 very good restaurants, one right next to the Gallery.

From arriving into the cafe, we're met by Wendy who explained everything she could with our mother who is gluten and dairy free, let the check out staff know what ŵe wanted for my mother and had the food sorted, a Big thank you to Wendy from start to finish.......x Emilio.......

Lovely garden centre, good quality plants. Has a good range of garden furniture, and fancy goods.

As a group of 3 friends, we had been looking forward to our afternoon tea all week. After a short browse around the garden centre we were dismayed when all the electrics went out. We still made our way to the cafe, only to be told that unfortunately, we couldn’t be served. The lovely manager sent us away with a free cake of choice to lessen our disappointment. Luckily, as we got to the exit, the electric decided to come back on, and how glad we were! The afternoon tea was an absolute delight! The coronation chicken was divine, the scones filling and heavenly and the brownie was to die for! Many afternoon teas are just ok, but this one is not to be missed! What looked like was going to be a disastrous afternoon turned out to be a fabulous one! Will definitely be back!

Nice place to visit, large garden centre with large outdoor section for outdoor plants, trees etc and large seciton inside for indoor plants with café inside, there is also a pet shop here with guanine pigs, hamster, mice, rabbits, reptile's & birds with all pet assortments, food & essentials with very helpful staffthere is also an aquarium on site with a really good selection of fish to choose from, , there is also a clothing, toy & food sections but they really push the boat out for the Christmas decorations & trimmings with a huge variety to choose from

Had a nice pot of tea and scones which were nice and fresh. A good atmosphere and friendly staff and it appeared to be popular with the local customers.

Good garden centre. Good offers well stocked. Great choice, lovely place to walk around

Great food. Lovely garden centre.

Lovely garden centre nice cafe quality items a pleasant experience 😁

The sandwich we had was very nice

Wonderful visit with the cafe to end our group walk. The selection and service was second to none. The presentation and also the clarity of the menus made the selection easy and then this was enhanced with the presentation of the food and drink as it was served. I sincerely recommend this venue from the basic cup of tea through to a full meal. Personally today I had the cream tea of fruit scone and iced coffee and I do not think I could have had better. Ken Codd, Walk and Talk Mansfield and Ashfield

I visited Dukeries garden Centre this afternoon. I enjoy the great selection of goods. At the checkout however was not a nice experience. As I approach the till I was met with indifference by the two young girls. They finished talking and served me disinterested. No hello, no eye contact,no thank you. Sadly this is not my first experience of very poor customer care here. I didn't coment ,I just walked away feeling angry. They need some customer training desperately.

I am very disappointed with this garden centre. I bought a well established Plum Tree lots of fruit on for this season. Paid £19.99 for a local delivery and when it arrived all the fruit was missing. However on contacting them they did offer a 10% discount.

O boy, if you want the best fish n chips you wont be dissapointed , we go to welbeck several times a year as keen gardeners and must have had fish n chips 4 times this year up to yet. Every thing is piping hot and the batter on the fish is to die for, the service is superb , these must be the best in nottinghamshire bar none, would highly recommend, will be going again

The bacon was more like a burnt crisp The side salad was disgusting. Told the waitress and she just smiled, thought she would at least apologise.

Went this morning for food in the restaurant. Had fish and chips and tuna jacket potato. Batter on the fish was hard and seemed war.ed up which was a shame for the price of it. Jacket potato not quite fully cooked, hard bits in it, but I was too hungry to return it. So let down in restaurant even tho it cost over £27 with the tea and coffee unfortunately. Won't eat there again. Welbeck main shop great as always

Always enjoyed visiting and shopping here quite an eclectic choice of things to buy and artworks to see.I like the refurbishment and layout rearrangement it's created extra space and new things of interest. The farm shop is excellent as always. The cafes are very good too, it looks like they have created an over spill take away coffee facility adjacent to the farm shop, definitely worth a visit. Wheelchair friendly.

Garden centre was good, large and almost like visiting a botanical gardens. Didn't seem too over priced for a garden centre. We ate in the restaurant the food was fine but there were more people than tables (we shared with some lovely strangers). They were displaying the wrong specials menu but didn't seem to do anything about it even when people kept trying to order from it. Chap at the till coughed into his hand a few times and wiped his nose a few times with his hand (I was standing in the queue a long time) and didn't go and wash his hands, which was a little concerning as he was serving tea and milk as well as operating the till. But overall it was a very pleasant experience.

It's a lovely place to visit. Bought a few nice things and although expensive it us quality. New pot and plants.

Had a lovely giant cheese scone however, the two tiny pieces of butter they allowed me to have was ridiculous and stingy. I asked the lady if I could BUY one extra piece of butter she looked down her nose at me and in a cold flat tone she just said NO. Won't be going back. Politeness costs nothing. Wouldn't even sell me one more tiny piece of butter. I should've put the scone back. Sour face service

Very slow in the coffee area. Need to do some different planning of service and need extra staff. The lovely pregnant lady was rushed off her feet. Look after your staff. The actual garden centre was beautifully presented and credit due to all the hard work that has been put into it. The new area which has now opened was beautiful and a lovely display. Credit to all of you. Keep up the good work. 'Well Done' xxxx

Love the farm shop. The garden centre is always a nice walk but rarely purchase as the plants are very expensive

Joined the very long queue with hope that it was just the onset of a busy period but 20 minutes later was still in the queue waiting to pay a lady who’s job it was just to stand there and wait for people to pay whilst one young girl was rushed off her feet trying to cope with all the drinks she had to make! She did not stop whilst the woman on the till twiddled her thumbs just waiting to take the payments! Also while there several of noticed other ladies coming out and putting the odd cup out and rearranging the cutlery and wiping down the odd work surface behind the counter whilst this poor young lady was rushed off her feet and clearly could not keep up with the now even longer queue! No sign of any management as people were getting quite disgruntled by the time it was taking! Won’t be bothering again will have my brunch at the other restaurant on site outside! From someone who has worked in catering this place needs a good shake up and the system needs to be changed to more hands on pumps and multi tasking to get people through quickly! 20/30 minutes is not acceptable to be queuing for food and drink! Perhaps get people seated and work on a service basis because a lot of other people were complaining that people were reserving tables while others queued! Not a good experience at all! 😡😢

Very frustrating. I queued for half an hour to wait for 2 coffee's and a scone, it was only because my muns Diabetic and needed a drink that I waited. The lady doing drinks was rushed off her feet while the young man on the til was just stood there, waiting to take the money! Could he not help with drinks at busy times when there's a queue 🤔 there were also 3 that I noticed, staff just hanging around the coffee machine chatting, during the 30 minutes I was standing there. I had to ask for plates for the cakes and then I had to ask for sugar! Very badly organised, next time we'll go the the other café on sight. Wouldn't recommend

Disgraceful service staff on go slow no interest waited 20 min for service queue building with complaints manager sat at his computer then decided he must get his act into gear, rubbish service with know customer service.

I deliver to notcutts very often , it’s a pleasure dealing with Nelson he’s very professional and polite

Loved it , so many unusual plants and gifts

There are many varieties of flowers and plants of all kinds. It’s one of my favorite places xx

The restaurant is horrendous I made 3 visits in the last 5 days the queues to get just a hot drink are un believable. Waited over 30 minutes on 2 occasions. It's really not good enough. The management need to sort out the staffing and this issue. 1 person on till and one making hot drinks is clearly not enough. Visits were mid morning 10.30 issue on all occasions. Very disappointed with the service.

Me & my mum come here each year to get some plants for the garden love the cafe & farm shop that are just before you go into the garden centre it’s self but the staff in the main garden are rude & not very friendly as you approach them just seem not bothered not don’t really want to help you which is a shame as the garden centre is beautiful with lots of gorgeous flowers ect

Very good staff helpful and the staff do understand there job in the gardening

I'm a regular visiter to Notcutts Dukeries (At least Once a week) with my family, but the last three visits have been spoiled by the tall woman who hovers around the till area in the restaurant, she doesnt listern to what you order, even when you repeat yourself over and over again, half the items you order never appear on the plate, and its a waste of time complaining has you get attitude, and to top it all off she is one of the supervisers, Its a shame she spoils our visit as the garden center part is beautifull.

Dukeries garden centre is always very popular especially weekend and bank holiday's. There's a large carpark with an over spill section.there are lots of displays inside to temp you from plants,garden furniture,outdoor clothing,books,barbecues, They have just opened after renovation the old green houses which are fabulous. There's a cafe which does get very busy with a good menu. To the other side of the carpark, you have a farm shop with local produce and a gallery next door and across another eaterie which sells delicious food aswell.

Dawn is amazing, so much knowledge! She was so patient with us being gardening novices. Didn't feel rushed even though it was a bank holiday

Great garden center. Food very nice. Staff very helpful

Like dukeries garden centre quite busy though in the cafe area but nice people

Between seasons, so not many plant choices! Good parking and nice cafe.

Cracking restaurant, Service good and prompt, Food very good and excellent value.

Great place, friendly staff. Nice coffee shop and Wards shoes has arrived 😀

Lovely food although breakfast was oily. Customer service from staff is very poor. No smiles, please or thanks. Sadly it let's the experience down.

My wife took her parents to cafe on the 17th December, they were so busy and most of popular meals had sold out , however the staff in the restaurant bent over backwards to accommodate our need for some tasty hot food even though they were extremely busy, keep up the good work you all smiled under the Xmas pressure , merry Christmas your dinner is soooo tasty

Good Xmas display and great granddaughters loved it all, they we/they were complimented on how well behaved they were by a lovely lady customer.

Not the best garden centre around. Spent half an hour queueing for coffee. Alot of items were quite expensive. Definitely not the place to do Christmas shopping especially if on a budget

We have been 3 times over the past couple of weeks for meals in The Vine Restuarant what can I say the quality of the food has been exceptional. The service very good. We would like to thank James who was very helpful and pleasant to talk to. See you again soon.

Always a pleasant experience, lots of choice, nice food in the dog friendly Vines cafe. A nice way to spend a couple of hours.

Had a lovely Sunday lunch, a look around the great Xmas gifts and lights.

Saw fireworks on the 3rd of November and the garden centre is one of the best garden centres with a range of clothes,plants,food and toys

Really cosy and nicely set out restaurant to the rear of the garden centre. Staff all really friendly and helpful, and an appetising choice of home made food. I had the Croque Monsieur with chunky chips and it was delicious, along with a good sized pot of refreshing tea. I'll be back for a breakfast!!

Nice day out good helpful staff lovely food venues

Well stocked & good range of goods & plants ...extensive xmas range well presented ...puts other big garden centre chains to shame ..well done nottcutts

Such a wast of time 20 min journey. For us have the place to as in disarray with little stock out it seems it's Christmas there! Use got a table in the so called cafe did not bother as I would have to re mortgage my house for a sandwich.

Just popped in for something to eat on our journey home so didn't get the chance to explore. Lovely baked potato with tuna and sausage sandwich with chips.

It has always been overpriced, but lately the plant choice and quality has dropped. They charge the kind of prices you'd expect in truly exceptional garden centres, but they don't provide the quality to match.

Went with a friend for late breakfast, really good, friendly staff and good food, reasonable price, then had a look round the garden centre and galleries, very pleasant way to spend a couple of hours 👌

The cafe was ok, not much more I can say.

Went to the restaurant and had fish chips and mushy peas at a cost of£13.95 , very disappointed, it was very dry ,the chips were oven chips and you got about half a dozen, the mushy peas were thick and very dry, the fish wasn't too bad. It was not worth the money, very overpriced. Plus they had NO napkins. What restaurant has no napkins, poor management.

Bit pricey for what you get but the staff were lovely and attentive. The ultimate brownie was immense.

Always a favourite garden centre to visit

Stopped here at 3pm. First restaurant we had to wait for a table. Told where to sit and then told but we have no food. Very abrupt, so we got up and went to restaurant inside. We asked about food, they looked at the clock and said not much after 3. With stony faces they passed us a small menu of what they had. We both chose two sandwich with chips and a cold drink. Cost almost £25. My Asian friend then paid, only to have the receipt thrown at him as if he had a disease. Went outside to sit and waited for our food. When it arrived, it was simply awful and basic, very poor indeed. The told to go inside if we wanted cutlery, sauce etc. What they did not know is that we run a chain of restaurants so we know our stuff. Customer service at this garden centre is non existent and they all need training or replacing. Need to say we will never be back. We do not like leaving bad reviews, but in this instance, this place is so very very bad.

Excellent.. Great choice of plants and garden accessories.. And the adjoining Farm Shop is to die for.. 😀

Garden centre with restaurant . Only one toilets in the restaurant. Some items expensive.

Garden Centre, good products, friendly staff, varied selection

Toilet door locks need attention!

Update april 2023.gave up on couple things in outside plant area with no prices.lots building work.plenty ants on floor in cafe.chairs need a good clean.lots crumbs round seat base and backs.does anybody care about cleanliness,?

Lovely modern garden centre. Good range of plants and garden products with its own cafe.

Very good café. Farm shop. Mixture of goods - cake, garden furniture, clothing, fairy lights, garden chemicals, greetings cards, barbeques, toys and books. Oh, and plants and garden stuff. Good for a walk round at the weekend. Expensive. Gets busy because there is no competition nearby.

Bought plants and a coat, discount with store membership.

Very nice place, good service, tasty food. I recommend

We came to the restaurant today. We ordered two lattes plus to brown bread sandwiches one containing sausages the other one bacon. On arrival of the said order, one of the sandwiches was on white bread, this was change( bacon one). On looking at my bacon sandwich, the bacon was over cooked and dry and it between to pieces of dry bread. The worst bacon sandwich I have ever had , I was really disappointed.

Had a lovely breakfast, really friendly lady on the till, wish I'd got her name, 03/01/23 around 9.30 ? Then couldn't find what I wanted so asked advice of the ladies on the till and was directed straight to it! All round good experience!

Wonderful Christmas lights and decorations

Wet in for lunch, very crowded, ordered meal told 20 minutes wait. Ok Then had to wait 50 minutes, food very average, festive soup unidentifiable, bread dry, ciabatia dry, Not what I would expect from Notcutts. Very disappointed with overall performance.

Very disappointed with how rude and unhelpful the staff were on our visit today, they need to learn to smile and definitely need some training in customer service .

We use to go here all the time but when they stopped the free drinks and meals offer on the loyalty card we fell out with the place especially as i had just renewed my card and then lockdown started and when they were finally open you couldn't get a free drink unless you bought a meal .Then we went on lockdown again so by the time things opened up my card was due to renew again and i hadn't used it. They didn't honour any of the missed drinks unlike Dobbies so that was £12 wasted. I didn't renew. Called in today had a nice scone and drink in the cafe. Sat outside it wasn't busy at all. Got a sale on at moment think mostly on larger garden items, it wasn't on plants 😀 Has a good christmas display at moment. I thought they were a bit pricey might take a look after xmas when they drop the prices 😉

Christmas selection beautiful.. Service at the tills let them down.. Customer service below parr quite rude asked for a bag (never even asked if I would like to have one) looked at me like I had kicked a kitten.

Not as good as previous years but understandable why with the present climate with Christmas theme but as a garden center still as good as ever.

Excellent visit. The staff obliging. Tried a full English breakfast with coffee. Five star all round

We called in at the Notcutts Garden Centre and Farm Shop at Worksop yesterday. The garden centre has a lot of healthy plants, gifts, bird feeders, food, clothes, smelly candles etc and now Christmas decorations. We started the day with a farmers breakfast in the restaurant which was lovely but a little expensive, the restaurant wasn't very warm nor was inside the garden centre, many customers were complaining how chilly it felt especially as it was such a cold day outside. It's quite expensive compared to other garden centres so we didn't buy much but enjoyed looking around. We then went across to the farm shop which had a good choice of meat, savouries, fresh vegetables, salad and chutneys, there is also a coffee shop and a gift shop close to the farm shop. The garden centre is disabled friendly with a good size disabled toilet, the staff are friendly and helpful and well worth a visit.

They have some singing reindeer in as you walk into the front entrance of the garden center.. and loads of Christmas trees and Christmas decorations for in doors and out doors and loads of gift items for every age group and lovely atmosphere as you walk in..

Beautiful. but a little bit expensive

The food was well presented but expensive, not value for money. The menu was very limited. Was it worth the journey? Only if you live nearby. Will not visit again.

Many thanks to the wonderful staff in the vine restaurant, afternoon tea for 91 year old mavis , bringing out her cake and singing Happy birthday to , well done

I kept getting attacked by the unusually large quantity of extension leads hanging from the roof.

Very good choice not the cheapest but a very nice place

I had a wonderful time visiting notcutts dukeries with my sisters. So much to see and enjoy a delicious meal. You can easily spend a few hours taking in the beautiful flaura and fauna. We left feeling relaxed and pleased with our purchases.

Nobody there so we had the place to ourselves, the cafe could have done with the fans working, very hot day today.

Really nice place,good variety of everything for a garden. Would like to thank Dawn,exceptional knowledge and a lovely lady.many thanks ,ps ,nice cafe too

Love this garden centre, vast range of products, plants, household, books, CDs DVDs, gardening equipment, etc

Lovely Garden Centre with a good in-house restaurant. Consider getting a Nocutts card and make savings. On the same site is the Harley Gallery, excellent Farm Shop and another cafe /restaurant. A visit for all the family

Well worth a visit as we have come a few time’s now in the last month. The garden centre itself is well presented with good parking to the right of the building. Nice selection of plants and accessories in the main shop and the outdoor courtyard has plenty of outdoor options to consider. I have found them to be a little bit more price wise but the overall products they sell look better quality. Especially with the roses. Never had an issue with the staff everyone always smiling and happy to help. And when your done there you have the modest museum (free!), coffee shop and farm shop to look forward too after.

Great garden centre with restaurant, food was delicious...

Called in today after nit visiting for quite a while. I had a cheese scone and cappuccino. The scone was one of the best I’ve had for a long time and I could actually taste the coffee in the cappuccino.

Friendly staff very helpful when needed flowers well looked after plenty of choice

Not just a garden centre but an all round place for everyone to enjoy.clothes, gifts, outdoor furniture you name it plus a lovely cafe, gallery and farmers shop. Well worth a visit.

dog friendly lovely staff brilliant

Lovely cafe, farm shop and garden centre. Lots of choice in all areas and attentive staff. Well behaved dogs allowed inside the garden centre and at the outside seating area of the cafe.

Not been going as much even though a card member, I’ve been last week and they’re restoring the big display pond that used to be beautiful. Can’t wait to see it done.

Excellent Garden Centre. Love it

Customer loyalty card isn't worth shopping there anymore,the scandalous high prices are unbelievable! I would recommend shopping at either Harrison,Shirebrook or glapwell garden centre!