Notcutts Cranleigh in Waverley

I met with a friend at Notcutts for lunch today. He came down from London and hasn’t been before. Based on today’s experience he says it’s worth the journey and wants to go back again! The fish and chips were delicious. Chips crispy on the outside and super fluffy on the inside. Plus they offer HP sauce (his favourite) The quiche I ordered was very generous and served with a big fresh salad. We were advised at the till that there would be a 15 minute wait but it was much quicker and we really appreciated being told anyway. Fresh food/ hot dishes it’s to be expected. Lovely atmosphere. Friendly staff and restaurant standard food. We’ll be back soon.

Great staff all friendly and helpful great service good coffee and good food with a good selectionoflovelycakes. Thanks for being so helpful

Friendly staff, good service, pleasant atmosphere and very clean. Much improved on how it was pre-pandemic. It was a pleasure to be here.

We have been going to the cafe in Notcutts Cranleigh quite a bit lately. Whether it’s for a coffee, breakfast or lunch and it never disappoints. The spring menu is really good and in particular the Philly steak sandwich which is absolutely delicious. It was particularly busy today, ( always a good sign) but the food arrived really swiftly. You can see them working like crazy in the kitchen! The front of house staff are lovely. A great atmosphere. They definitely have the edge on their competitors in the region. The same applies to the garden centre staff as well.

The coffee would taste so such better with the use of full fat milk. Only semi or skimmed milk is available which do not have the nutritional benefits of full fat. Can Notcutts please offer full fat for those of us wanting the full fat flavour and texture to our coffee. Otherwise, the cafe is in a pleasant, airy setting

Really enjoyed sausages, potato and peas. The sausages were of good quality and they kindly gave me extra gravy! Fish and chips were also great. Fish was nice and moist and chips were crispy. They serve a good selection of beers. All for a reasonable price!

Great place for meeting friends, especially the outside space. Good for coffee and hot chocolate. Recommend the cheese scones.

Since Annabelle took over the Restaurant management recently the service and quality of food , cleanliness , hygiene has improved to a high level. Annabelle s assistance Nuno is equally attentive, pleasent and the team makes one very welcome and very important Not to mention Lewis, and Macus who are equally pleasant and attentive Victor

Lovely place to meet up with friends. Afterwards a great venue to have a look around to do some shopping.

Perfect place to share a coffee with friends. We love the garden setting on a sunny day and free parking!

We use Notcutts cafe regularly and the quality of the food is consistently good. The staff are always friendly and welcoming and go the extra mile to help if needed.

Lovely atmosphere brilliant service good coffee and food cafe is very clean and tidy the staff go an extra mile for their customers

Mums birthday treat and a great start to the day. Served quickly at the counter and didn’t have to wait long for the breakfast. When I saw the portions I thought wow! Not going to get through all of that? Well, we did and it was delicious. Nice airy conservatory to sit in and nice atmosphere.

We are regular visitors to the restaurant at Nottcutts in Cranleigh. They do by far the best value breakfast in the village, with two large breakfast deal working out at really good value. The staff are very pleasant and always quick even when it gets very busy. The only bit of constructive feedback I can give is that the toast does require a little longer in the toaster so as not to be simply hot bread!

The whole team in Notcutts Restaurant served our group of 40 people very well, cooked breakfast which was served quickly and was enjoyed by many of the group. Well done for catering for such a large group in one go.

I have been cycling to Notcutts for many years but yesterday was the first time I had cause for complaint although I have noticed the ever-increasing prices. Part of my order was beans on toast and it is customary to cover the whole of the toast with baked beans but in this instance there was much more of the toast left uncovered than covered. I brought this to the attention of a waitress who replied "sorry but that is our standard proportion". There's no answer to that. My friend walked to my table and immediately commented on the portion size being laughable. Incidentally, since refurbishment a few years ago the gate into the garden is invariably locked for some unknown reason causing us to walk through the shop to get to the cafe.

I came as part of a group of 40 people, we were all served promptly by lovely friendly staff. The food was excellent and presently beautifully. Can recommend the Gardener's Breakfast. Everything looked appetising though so it was a hard choice. Thank you Notcutts.

I never write reviews but on this occasion feel compelled to do so. James and his team couldn’t have made our experience any better. It was a rare occasion for my mum to be able to get out and they made it so special for her. From reserving a decent table taking into account wheelchair access to serving up delicious food, the team were super efficient, friendly and went beyond to ensure it was a total success. I cannot thank the team enough.

On our visit today the food was extremely disappointing in presentation and taste. The ciabatta was not toasted, so very tough, the chips were not fresh, had the feeling of being ‘ kept warm’. I would question the ‘ cheddar’ cheese being orange, more like a proceed slice. Sadly the salad also looked tired….. The normally busy cafe was nearly empty, maybe a sign we should have taken more notice of. It’s generally bustling…..

Ordered salad and quiche. Prompt and pleasant service and staff. The meal was unpleasant. Wilted salad, brown around the edges. New potatoes, underdone. And the quiche needed more cooking time. The pastry was soggy, filling watery.

Shocking customer service. No help or means of getting basket contents to car. No small boxes available and basket not allowed out of the shop. How is one person expected to carry 6 plants in your arms without dropping something? I’m not an octopus.

Looking at the previous reviews wondering if this was the right place. Our experience was nothing like these reviews. Wishing to find somewhere different, a ride out GOOD CHOICE, A M A Z I N G: From the moment we arrived, felt 'safe'. Ordered drinks...

Only popped in as we were visiting from Devon for a local christening. An hour to kill so we had a quick wander around the centre then had a hot drink. Very nice.

We visited for breakfast and were not disappointed. The food was nice, the staff were friendly and there were excellent covid precautions in place such as staff monitoring people coming into the cafe and being quick to clean tables.

Love notcutts..take my grandkids there..lots to see..friendly ..nice cafe..good discount scheme..find memories and still going...hope to visit again as soon S were allowed!!

Went with my 90 year old mum and brother and since they are members got one meal free along with two coffees also. Fish in batter was fresh hot and delicious. Comes with chunky chips again piping hot and mushy peas with a pot of...

again! A great experience here. Great garden centre and pet section. Restaurant looks good. Food always.of good quality, and staff are happy and helpful. Heaters on so no chilly breeze.

Head here for breakfast - you wont be disappointed. Staff are always working hard to keep the standard. Food sizes are good! Seating area has been upgraded and it is always warm.

Up from. Dartmouth Devon, visiting friends in Cranleigh. Came for Breakfast and really enjoyed it thanks. Then we had a wander around and bought a brilliant priced bird house. Thanks

As we was going away on holiday, we had travelled 3+ hours and needed to stop so the children could get some food. We decided on notcutts as we had used the company before. After waiting 30 minutes for food we was disgusted with the...

We visited here on Friday 5th July, finding they had a "limited menu", why? on enquiring we discovered we could order jacket potatoes as one of the limited choices. My husband ordered cheese/bean jacket potato, I ordered prawn & Marie sauce jacket potato. The prawns...

I am confused that when I ask for a coffee from my monthly allowance I am given a different coffee to the one I receive when I pay for a coffee. When I asked for an explanation I was told it was the same coffee!...

I popped in here a couple of days running for lunch while I was moving house. There was a good selection of food and the portion sizes are large. The staff are friendly and the tables are kept nice and clean. Will definitely return soon!

Rude management and clearly undertrained staff, disappointing food but decent enough coffee. Will be skipping out next time I visit this beautiful garden centre.

Popped in for a cofee and lunch, believe the food is of a great standard and the service also notably great! I've been in her several times over the last few months and believe these been a noticeable improved, with a freshening of decoration, table...

Went here for lunch yesterday with my husband. It wasn't particularly busy and there was no long queue to order food we both had jacket potatoes. Service of the food was quick and with a smile. The tables were clean there was no dirt everywhere and each table had a small vase with some spring flowers. This is a garden centre so I would not have expected high-end food or service: it is what it is. As it was sunny yesterday and with the glass roof and glass of the sides of the restaurant it quickly heated up. I can imagine at the height of summer that it would probably be quite unbearable to eat in there. The jacket potatoes were well presented with a small salad on the side they were perfectly edible and we enjoyed them

Went in for coffee and cookie. Miserable girl on the till , glared ,asking what do you want?

I dropped in here for a cuppa and a comfort break and was not happy to see urine covering the floor of the mens closets. In addition, no rota of cleaning times was displayed. I reported this to a member of staff and was only told to try another toilet at the entrance. This is yet another establishment that provides cleaner facilities for women and to heck with the old man.

Went in for lunch today. We were advised of 20 minute wait which turned into 40 mins. Only two on our table my food came out which I had eaten before friends came out. Her's eventually arrived COLD and had to be sent back. The tables were left uncleared. Complete bedlam. Appalling service. Not enough staff ..awful

The previous reviews have said it all really. Surly service, no greeting or eye contact from behind the counter. Upholstered chairs stained and with dried food on the arms, dirty table. The guy who gave us glasses had 3 fingers inside the glass. This becomes a Public Health issue IMHO. I complained to central office who referred me to the cafe manager. He gave me bland reassurances as expected. He also said the food was cooked to order which is why we waited 30 minutes! Really? So they are cooking my chilli con carne to order??? I doubt it. Heated in a microwave probably. Seriously, this is something central management should be sorting out, especially if they read these comments. Staff retraining in hygiene and customer service, and a complete refurbishment of the customer eating area!! I will be checking this polace again to see if it has improved.

I visit the garden centre often and after a number of disappointing visits to the "restaurant" decided to give it a while before visiting again. I voiced the issues on the numerous occasions and hoped that my feedback would be taken on board. The manager seemed uninterested at the time and it would appear that there is still lack of training, care and attention in many aspects of running the establishment. It has in my opinion slid downhill even further.

Picked up friends who live in Cranleigh. Had drinks and sat down to decide what to eat. Menu not bad except our friend has a small appetite so asked for child's portion to be told small portions only served after 3 (don't children eat lunch before 3)!!! Very few customers certainly not many children. Not one apology, please or thank you, nor a smile - completely charmless. Decided to have dessert - sundaes with clumps of tasteless gooey jam in them!! Staff need front of house training in how to interact with customers who are paying their wages. Certainly not going to attract customers to come back -we certainly won't.

I've been struggling with this, my nearest garden centre restaurant for a long while. The environment is that of a works canteen and incredibly off the pace. On my last visit I ordered a Tuna mayo sandwich on white. It was just that. A couple of not quite fresh white bloomer slices with mushy tuna mayo in the middle and crisps on the side. All for £6.95. I compared that with a similar order I had a few days later elsewhere in Cranleigh - a fresh, tasty granary sandwich with chunky tuna mayo and rocket leaves which cost me £6.50. Says it all, really. And there are no newspapers.

My wife and I regularly visit for a Sunday breakfast. Great value for money and a hearty English breakfast.

My three year old twins like this restaurant for the kids meals but we have just bought an out of date ham sandwich. Thankfully my wife spotted that the ham looked off. When I queried it with a member of staff she offered to swap it over for a freshly made one. There were several other sandwiches which were also out of date.

We popped in here for a quick lunch. I ordered a jacket potato with cheese and my husband had spinach and ricotta tortilinni. My potato was just about warm and my husbands was cold. Worst meal ever, definitely will not be eating there again!

Stopped off at this huge garden centre for tea and cakes and certainly had lots of room ... the ‘cafe’ being in the main aircraft hanger of the centre.

Went after a walk for tea and cake. Typical garden centre with a coffee shop. When we arrived it was pouring with rain and we were forced to make a large detour to get inside through the plant area. This could be improved. Tea and cakes were very good. Nice place.

Garden centre is lovely,restaurant is Filthy,from trays,to dust on coffee machine,cutlery,the list goes on......

Obviously on a wet January morning the outside looked a bit sad but inside there was a great gift shop and we had a tasty, generous portion omelette breakfast ! Staff were all very friendly and helpful.

I live near the village of Cranleigh and I visit Nottcutts regularly, usually for coffee and scones.

We have visited today to see Santas Grotto with my 5 yearly and 2 1/2 year old. The Grotto was ok but the man dressed as Santa was dreadful!! He wasn't engaging and We had to chip in with talking to our kids. He kept asking the same questions and my 5 year old ended up laughing!! He also received a present which was 'my first animal puzzle'!! Just very poor!! Waste of money really!

expensive and now more like an out of town shopping place with cafe, some indoor plants and large general goods shop.

I've been here numerous times over the year, and every time something negative has impacted on our experience. In looking back over all visits, I believe I can point out one continuing problem - that they are clearly not employing experienced cooks or waiting staff. As other people on this site have already said, they employ school children and although this shouldn't be negative in itself, if they were receiving appropriate training, I think this would improve this area. The wages are minimum so they are not going to attract any cook/chef worth their salt. You get what you pay for, although judging by the restaurant prices, this is the exception to the rule. they either need to improve conditions for staff or drop their prices.

Best thing I can say was the coffee was nice.

This garden centre is missing a great opportunity. However by charging £4.25 for 2 slices of white bread and 2 pieces of thin bacon (over £1 per item) when you can buy a whole white sliced loaf for £1 is simply daylight robbery.

We have visited here quite often as there is easy access for getting my elderly mum in and out. The good used to be quite good, fresh and tasty but standards have been slipping. Today will probably be our last visit. We ordered the 'special' of fish and chips - I think they meant 'not very special' as after waiting for about 20 minutes I asked if we might be getting our meal soon, it arrived about 5 minutes later and the fish was do over cooked, the batter dark brown and hard. I asked for it to be returned and replaced, bless the man at the til he was lovely and brought us a fresh pot of tea whilst we waited for our replacements. They were then brought to us, looking a little better, by a rushed and maybe annoyed waitress but sadly still not very pleasant and still very odd looking batter, but softer. I think the chips were the same as the first order but dunked again in the fryer. Very sad to be leaving such a poor review rating but fir £10.95 each it would have been nice to enjoy our meals, which we have done in the past.

Muy normal aquí, parece que siempre parezca que está cerrando! El café es bastante aburrida y no vale la pena el dinero que cobran. El gerente es bastante antipático. Podrían tomar algunos consejos de rama que es fantástico! staines !

Hay viveros mejor en la zona con más variedad de plantas y el personal más capacitado. La cafetería es más como una cantina del personal y la comida muy normal.

I, along with 9 other adults and 3 children booked a table for Sunday lunch to celebrate my wife's birthday. Upon arrival a table was available and marked "Reserved". We then set about ordering our meals. Six of us adults decided to have roast pork and the others had various other meals. 20 minutes passed and a burger and three roast dinners arrived. I set about eating my roast and found the carrots to be warm but uncooked with a peculiar taste, the roast potatoes were black and cabbage barely acceptable, the pork was passable but of a very little amount. Time passed and the other members of our party were still awaiting their meals. 55 minutes from ordering I requested to see the Restaurant Manager only to be told it was his day off but the waiter/server of whom along with the other staff on duty seemed to be of school age said he would get someone to see me. A young man arrived and I voiced my opinion of the lack of service and the very poor quality of the meal which was a charge of £9.95 was made for each roast. He disappeared into the kitchen area and emerged with the missing roast dinner albeit without carrots. It would have been far more enjoyable if we could have all eaten together and not an hour between. I suggested that the restaurant should step up a gear as they were fully aware that a party of 12 were booked. This prompted him to request the receipts for the roast dinners and refunded cash for each.I am sorry but I, along with other members of my family will have reservations about eating at Nottcutts Cranleigh again.

I can never understand why garden centres don't latch onto the having children thing. Some people need to drag children around a garden centre, and it's great to at least have a few toys to play with at the end - better still, a small cordoned off area where they can play with Lego or cars or something. The children's lunch here isn't that fantastic either - very limited and not very nutritious. For adults, the cakes are good and the food is standard rapid turnaround sort of fare.

On a visit to the Garden Centre we decided to have lunch here. Quite a busy Friday lunchtime and, to be honest, I was not sure what to expect. Well yes, the queue was fairly long, and I have seen much more extensive menus at Garden Centres, but I noticed there was an option to have soup plus a half portion of a sandwich, so much nicer than the normal hunk of bread. We chose differently and were perfectly satisfied. My toasted ham and cheese panini was delicious and came with a choice of salad or coleslaw, my husband's egg mayonnaise sandwich, also with salad or coleslaw, was very well filled and reported to be tasty. We could each have added a portion of chips at £1.50. The coffee was very good, as was the syrup sponge pudding with custard! Staff pleasant and friendly.

I suppose one cannot expect too much from a cafe plonked at the end of a greenhouse style garden centre...it does the job, sort of. Nothing special but nothing awful too. The place has got about as much atmosphere as a greenhouse can muster on a cold day, and so it is not a place you actually want to stay for too long. It kind of reminds me of a works canteen or school dinners. Thing is, there are far better examples of this type of garden centre cafe not too far away so even though I have free vouchers to come here...I generally don't any more. Shame.

Cute garden centre cafe offering a fair selection of cakes in the busy but peaceful atmosphere of the garden centre

I took my elderly parents here for lunch with my two teenage children. The food was extremely disappointing. We ordered soup of the day with half sandwiches. The soup was leek and potato and was very watery and tasteless. The sandwiches were on small sliced bread with a tiny amount of butter in and very little filling. My younger son had a ham sandwich. Small sliced bread with a small piece of ham and a couple of slices of tomato- £4.95. Disgraceful. None of the sandwiches had any salad or any kind of dressing on the side. We won't be returning.

We have eaten in this cafe on many occasions, but when we had lunch there on Sunday we found that it has really deteriorated. Firstly, the girl on the till kept on getting orders wrong (ours and other people's). Secondly there were no knives and forks available. When I informed a member of staff I was given 1 fork which was caked with dried on food! Other people were complaining. We then couldn't find a clean table. I counted 11 tables which had not been cleaned/cleared. The floor was also dirty around several tables. The food was good, but the chips were awful.

Good food plenty of room good service plenty to see well worth a visit always visit when in the area

Having decided to pop down to our local garden centre for lunch it was as usual a total disappointment. Having queued for 10 minutes to give my order for the three of us( there was only one couple in front) we duly sat down with our number on a stand and waited for our order- a panini, jacket potato and beans and one with tuna mayo. 20 minutes later and watching other customers who had sat down after us receive our food, I politely asked where our order is. Amongst a flurry from the kitchen it came obviously apparent they had forgotten our order and hadn't started it yet. Just a couple of minutes the manager said. 10 minutes later out comes the order but they had made the wrong panini filling. So back it went. Up to this point there was no apology, or regret they had completely made a mistake, no offer of any compensation. My wife asked for a fresh pot of tea as it had gone cold whilst waiting. The manager at that point conceded a free pot (although it was only replacing the cold one we had paid for) and then asked if I would like another coffee. The panini duly arrived with an ordered portion of chips but that was a sad 12 chips stuffed into a tin mug and cost £1.50. About 13p a chip! If you want to waste your money and be disappointed then enjoy.

I took my mother for a birthday lunch she chose one thing on the menu to be told they did not have it,then she chose another when we sat down someone came to tell us that was not available either. What we did have was ok but basic. I also heard them telling other people that other things were unavailable.This was at midday so it's not as if they had sold out as they were just open for lunch.

We went to Notcutts last week to find roast beef on the menu and ordered two. We were able to use our membership card deal 2 for 1 and our free tea/coffee. Well worth it,the roast was delicious.

The place is like a staff canteen. The food is very ordinary. The whole place including the food could do with updating.

Visited this lovely Garden Centre to have a nice cup of tea and a sandwich.Ordered a Tuna Mayo on white bread,And a Ham Tomato Salad sarny for my Wife.Lovely sarny's except bread was very dry as though it had been left under heat .VERY DISAPPOINTED as they were quite expensive .Did hear someone else complain about their roast but dont know the ins and outs of this .Sorry Notcutts. A very nice garden centre none the less.

I have always found the staff very helpful about plants, which are very healthy, unlike some garden centres. They have a nice selection of other items for sale and the café is pleasant, although the roof does need repairing.

Popped down for the breakfast special, excellent value, food cook fresh. Staff are very helpful and happy to help. Recommend yes

We have visited this garden centre restaurant many times and never been disappointed. The food is cooked nice and fresh, plenty of it. Definitely recommend this place, lots to look at and plenty of plants and gardening things to buy. Very good value for money.

Special offers don't always mean special breakfasts but the 2 for £6 and 2 for £20 offers are great value and good quality. If a substantial, decent quality breakfast is what you are looking for this is a good choice. Fruit scones great too if looking for something smaller. Lattes decent too!

Always good value for money.Two decent full English's for £10- it's a no brainer!Coffee good also- real not mellow birds!Staff friendly and helpful

We ate here again today. Good food good service and pleased that there were se ersl gluten free options. Definitlry worth a visit. Good restrraunt surrounded by a yop garden centre

Lovely staff, good food, cooked on the premises, we visit here often as it is near to home and we feel welcome

notcutts produce nice food for a garden centre but nothing special. Their drinks are not up to a good standards but fine to wash the food down.

Not sure if I am reviewing the garden center or the resteraunt. Doesnt actually matter both are excellent.

Didn't think it would be possible to produce 2 such bad sandwiches. I had a ham and watercress on brown bread which was definitely not fresh. The ham was cut in thick chunks and had no taste. My husband's prawn mayonnaise was also very 'tired' and tasteless. We won't be going back.

My family and I go for breakfast here quite a lot and it is always really lovely food and great service. I tried an omelette today - it was delicious! The best place to have breakfast in the area. Our waitress, Sam, was smiley and helpful.

Maybe its because its my day off when I visit the Cafe but I always find it relaxing and pleasing in every way, Sam is lovely and always smiling, the food is of a consistency and quality that matches the price, I prefer the coffee here to any of the other coffee shops in Cranleigh, recently I have noticed that the whole customer service ethos has improved, not that it was ever lacking, Keep up the good work.

This is my local garden centre and I avoid it like the plague.The buildings are shoddy....especially the café where they repainted the walls but left the windows and metal work filthy and broken. Their coffee was disgusting and the food whilst "occasionally" nice, has the smallest proportions possible. Their turkey Xmas dinner was tasteless with the tiniest amount of gravy they would allow, leaving it dry too!Bought 5 outdoor ornaments once and one went rusty and discoloured so I took it back...the other 4 were still okay....just to be told it was my fault as I "put it outside"!

We haven't been here for a while and thought we would revisit as I read they had done the place up recently. The cafe area has been opened up a bit so it's still light and airy. The 3 of us all had a jacket potato with different fillings and all enjoyed our lunch. The tea was fine, cups might be a bit cleaner though and they have soy milk which is a bonus which is what I prefer in tea. When we visited about 12.30 it was very busy but we did manage to find a seat ok. The service was super quick as we had just managed to unload our tray with drinks when the food was delivered. Nice and hot with plenty of the fillings we ordered. Will go again.

I am a regular visitor to Notcutts usually with my wife. We have had coffee lunch and afternoon tea several times over the last 5+ years. On each occasion we have always received very good service from the pleasant staff and without exception the food whatever it might be has been of a very high quality. As a family we often meet there for coffee and a snack to catch with normally 3 children under 11 in tow. They too, are well satisfied with what they can eat and drink and the range available.

Came for breakfast. It's pretty important that the eggs are sufficiently cooked in an eggs benedict. They were not by any stretch so I had finished my full English before my wife's meal had been recooked. It's not cheap so should be better.

Been here a couple of times recently - once for breakfast and the other for coffee and scones. Not entirely sure how coffee is made but really like the decaf skinny latte. Also like the scones which are quite short and fruit laden. A great range of breakfasts and can't fully remember the deals but think there were two for £6 and two for £10 options depending on size and type of breakfast but all we have tried were freshly cooked and very good. Nice warm area to sit inside and four big outside tables if a bit warmer or you have come on your bike!