Norwood Arms in Cheltenham

We came for dinner for my husbands birthday on 2nd November. We had excellent service from all the staff food was great 👍 👌

A fantastic family meal at the Norwood arms. The service was great and we will be coming back soon. the grand children loved it

Great value lunch deal. Came in for a quick bite to eat and was pleasantly surprised by how great value the meal was. The friendly staff made it even better

Friendly staff Great vibes Nice atmosphere

Great pub in Cheltenham. This is our go to place. We love it here. Always a great welcome and manager fantastic.

Amazing pub, lovely atmosphere and staff. Love to go for a pint after uni.

Lovely venue, food was fantastic and great friendly service

Visited Exmouth Arms,after waiting at the bar for 10 minutes,totally ignored,not even looked up to say we will be with you presently. My friend and I walked to Norwood Arms and what a contrast,made very welcome,the meals were of a high standard as were the attentive nature of the two members of staff. Most impressed with the efficient service. Highly recommend and will be returning before Christmas.

Brilliant service and a fabulous atmosphere and evening- manager especially great

My wife and I often walk to Bath Road from home and we like popping to the Norwood Arms for lunch. The traditional English breakfast on their brunch menu is consistently good, not greasy with crisp hash browns and nice toast. We also had a slice of Victoria sponge and a mug of tea each, which is good value at £3.49. We usually take the cake home to have later! One suggestion for improvement is the hot water for breakfast tea which should be a tad hotter. I ordered at the bar and the young lady who served me was friendly and most helpful. Photo shows extra fried egg (at £0.59).

Had a meal on a Thursday and turned out to be a bonus as it was steak night. We ordered a rump steak for £10.50 medium rare and came exactly right. Manager did a fabulous job, welcomed us, showed us to our table, took our drinks order, came back for our food order and came back again to ask if everything was ok which it most certainly was. Came back again for another drink order. When we paid our bill we told him what a great job he'd done 100% spot on. He could do with training others to his standing. We will definitely come back for the amazing service. Well done 👍🏻

Had a great time, came in for a few drinks and was served by the lovely Kelly, was very accommodating and friendly. Great atmosphere for a weekend. Will definitely be back again.

We've been coming here for a few years now for the Thursday quiz. The place has always been buzzing with 20-25 teams enjoying a few drinks, friendly inter-team banter, the chance of winning a fair-sized cash prize and Tony the genial quizmaster's endearing inability to pronounce things. A full pub on a Thursday would be a pretty good result, you would think. But recently someone at management level decided to end the ability to book a table for the quiz and restrict quizzers to the few tables and back-knackering stools at the dingy bottom end of the pub. This was originally sold to us as a measure of separating eaters and quizzers so the loud conversations of the eaters wouldn't prevent the quizzers from hearing the questions, but it quickly became apparent that it was more about making more tables available to eaters. Higher margins on food, you see. This resulted in long-time regulars being turned away, despite tables being unused. After an outcry a few more tables were made available, but the damage has been done. This week we were down to 10 teams, with a half-empty pub and none of the usual atmosphere. It might make sense if people were actually using the tables to dine, but they were all empty by the time the quiz got underway at 8. Way to go, Norwood. A good night ruined. Well there will be another empty table next week. We won't be back.

Great atmosphere and incredible service, would definitely recommend!

New Management Team & Great Service ! Visited the Norwood Arms this evening and we were well very looked after by Drew and Simon. Food quality was excellent - and can highly recommend the shared nachos, chicken schnitzel and sticky toffee pudding (which was awesome). The new management team seemed very motivated, and keen to make the most of the facilities and options that the Norwood Arms offer. The garden is especially good in the summer - although the garden bar was not open much this summer which was a shame. Definitely a lot to recommend whether coming for something to eat or just meeting for a drink. We will gladly return !

Epic loved everything such a good vibe, love this place

Came here with friends for a mid week meal. Food was really good and service was great

It was my first time visiting and needless to say I will definitely be returning! The staff greeted the party with welcoming smiles and the food was delicious! I would highly recommend to anyone thinking of visiting

lovely experience, the bartender kelly was great

I had a birthday celebration as a surprise. Staff very welcoming and were part of the surprise. Food was lovely. Hot. No delays in feeding our group of 10. I have been there quite a few times and generally love the atmosphere. Garden in the summer is buzzing Staff keeping up with clearing tables and making sure everyone is OK.

a lovely pub! staff are so lovely and helpful and great with dietary requirements. Food is really good! will definitely come back.

We've been taking part in the Thursday quiz for several months and its been great fun until recently. If you want to take part in the quiz but are only drinking then you are restricted to the bar or raised area. Understand the need for the pub to encourage dining but last night was awful - crammed in, had to stand at a table as no chairs available whilst the restaurant area remained largely empty. Numerous people left. Not the staff's problem at all but we really didn't feel welcome.

Best avoided if you get an email offer - in this case it was an offer for free birthday deserts - however when you open the email it does not make clear this had to be ordered at the same time as main courses. So we ordered drinks and main course in the app. Then went to the bar to redeem the free dessert offer and very conveniently told “you should have ordered at the same time as the main”. Manager clearly could not be bothered as they were busy chatting to the kitchen staff. Even when I was told it’s in the t&c’s and after scrolling through the whole email I pointed out you needed to go right to the bottom of the email to find these t&c’s in tiny writing! Which is hiding behind the small print. Oh yes and apparently, the manager then told me, I could not use the app for the dessert code and would have to talk to a member of staff - but of course I had used the app so not needed to engage with a staff member. Sorry Greene King you need to up your game and not hide behind small print - and perhaps find staff who are a little bit more empathetic and understand why you did not know what you needed to do to redeem the birthday offer. Happy birthday to me. Well obviously not at the Norwood !!!!!!

Excellent! From first stepping foot in the pub after losing our new house keys!! We decided to have lunch while awaiting rescue! Since then we've been regulars.... a lovely friendly atmosphere, warm & cosy. All the staff have been friendly and attentive as well taking the time to share a banter or two! The meals are really nice and very cost effective! There are all sorts of offers to take advantage of, and apparently (haven't tried it yet) Sunday roast is extremely good - I'll look foward to that! Definitely worthy of a visit and hope you enjoy it like we have.

Better than your average Greene King pub. Good food, friendly staff, nice beer garden. Be careful of the parking restrictions in place though - don’t be stung with a parking ticket thinking you can park for free.

A really lovely pub. The staff are really good and attentive. Great service. My food was great. There's a fun pub quiz on Thursdays. The wine, beer and cider is good. It's just a lovely pub. Nice beer garden. Good location at the top of Bath Rd. Very nice.

Can't beat their outside area on a hot, sunny day🌞! Inside is OK, but I feel it lacks atmosphere... No complaints with food, always spot on and personally love the Pulled pork nachos 😄

Considering how short staffed they were, the meal was surprisingly good. The waiter was on his own and coped with a full pub by moving at great speed

Fab pub with good value food and great service

Young staff, but friendly and attentive.Clean tablets and looos. No complaints.in addition,as requested to obtain 5 stars.Less than a third of the sirloin being gristle would of done it.

Love the Norwood , great staff , well priced food . Lovely atmosphere . I do wish they did oat milk lattes though !

Arrived around 7.10pm on a Friday evening. Bar staff ignored us to begin with, then when I approached one to ask about a table was asked if we had booked. I replied no to be told that they would therefore not be offering table service as they "expect to be busy later". I would have left at that point but my husband had ordered a drink so we had a meal, ordered at the bar while 4 staff members stood around chatting. Luckily the food was good but we will not be going back anytime soon, far too many nicer options in the close vicinity. You need to up your game I'm afraid.

Very helpful and friendly staff

we come here regularly and food is always great & staff are so friendly :)

Really nice atmosphere, very friendly staff and affordable drinks. Would DEFINITELY recommend!!

My favourite pub in Cheltenham!

Always impressed by the service and atmosphere at The Norwood Arms!

The Norwood is a perfect place to go, either for drinks or to eat - the staff are fantastic: friendly, attentive and helpful. The whole place is really pleasant, clean, comfortable and welcoming. The food is always excellent and the range of drinks is really impressive, plus both are less expensive than you’d expect for a venue like this. There’s lots of parking available and a large outside area that is perfect for sunny days and evenings. Highly recommended!

We decided rather late to go out for a evening meal,, we arrived with just enough time to order some food,, the young waiter that saw us through our night, (( spiky hair,)),, sorry forgot his name. But his service and attitude towards us was absolutely top-notch he made our evening very enjoyable definitely recommend Norwood Arms

Lovely welcoming staff, brilliant beer garden, good prices

Nice, chilled atmosphere with kind friendly staff

Good pub, enjoyed a few football games here and had a good time and also a great pub garden for some summer pints!

Great food with a lovely inviting atmosphere and welcoming staff. I was impressed by their commitment to go the extra mile. Will definitely be coming back again.

Excellent service from Immy. Great pour on the San Miguel! Lovely food and atmosphere

Good value meal & excellent service. Atmosphere down one star because of an egotistical loudmouth customer at another table in the restaurant.

Really nice place, bit and spacious and a nice separate restaurant section to the drinking part of the pub. The girls that served us were lovely and attentive. Steaks were cooked well, tender.

Beyond embarrassment, had a few drinks and in a fine condition but denied service because the barmaid was on a power trip, won’t be using this place again and would rather use and encourage any other person to use another place on bath road.

Great service, and a relaxing vibe. Lovely katsu curry, we love coming here for a nice summers evening! Love the focaccia Garlic bread

Great staff and food, highly recommend! Couldn’t do anymore for our group! Most definitely will be returning and looking forward to it already!

Lovely food for my birthday . Fast service .

double G&T for £6.25!!!! BARGAIN😮‍💨

Went twice in one day as the staff was lovely and the food was brilliant! First time around we were three people having food, sat outside and had two focaccias and one shrimp and chips! We enjoyed ourselves and looked through the rest of the menu, before deciding to bring the rest of the family for the evening! Six people that all got drinks and food served by kind and helping staff and they were very helpful in having a separate vegetarian and vegan menu, and offered food for several types of allergies and preferences!

Always great food and great service

Simon is a legend so kind and the garden is so lovely

Simon, great host and what a lovely garden!

Great food good price lovely back garden dog friendly area

Friendly staff in a welcoming environment. I only had a drink as it was too early for food, although plenty of choice for all. Large garden and dog friendly.

Great pub, lovely food and drinks. I would give it five stars. Garden is lush. Simon is the man. ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

A late breakfast after dropping off a parcel in Leckhampton. Served by Simon who was a nice chap and everything was perfectly cooked. Good coffee as well

Nice pub with a decent size beer garden and car park next to it (be sure to scan the qr code inside the pub and put your car reg in for free parking). Staff were all friendly and drinks were good. Had a bowl of chips which were ok but that was it so couldn't comment on the rest of the menu. All in all a nice pub and happy to go back there again, next time we're in town.

What a pub. Great staff with a genuine happy demeanour, a rare thing indeed these days. Still shocked by the lack of variety in the gentleman’s machine. Won’t be tickling any fancies this evening ☹️

Great service, felt very welcomed once we arrived. Ordered food at the bar (as didn’t want to sit in the table service area) and I was kindly offered the specials with patience while I decided. Food was lovely, best pub food I’ve had in a while. Will come again when back in Cheltenham.

Simon was a friendly an excellent server. Good atmosphere all round great place for a pint or three.

Went in for drinks the other night, was served by Simon who is always friendly and creates conversation. Nice drinks but the staff make it

Lovely catch up with some friends, very chill and calm whilst also having that saturday night atmosphere with the football on and a busy restaurant. Simon on the bar was lovely and very friendly and accommodating.

Very nice meal .service was slow due to a large party dining. Could do with a couple of larger tables in the bar area, as 4 of us had to use 2 small round tables to eat at.

Family friendly ran eatery, also great garden in the sun !! Bar staff .. Amelia, Scott, Kate , spike and the rest of the staff are very attentive

Really lovely pub and what an asset the team are to you! So friendly and welcoming, food was hot and fresh and great value for money. Will definitely visit again soon!

Absolutely perfect, great food and so lovely place. Staff great, helpful and friendly. We are here really often and even when we moved, we drive here still halfway across the city. Big place inside, very nice garden. But at first - waiters and all staff is brilliant!

Response to manager I acknowledge that when ordering a small Sunday roast you don't warm yourplates ,but we were not children ! Your waiting staff should acknowledge that...and ensure the plates and food are hot for adults ..

Nice surroundings. Had Service at table a bonus. Good selection on menu. Arrived hot. Would go again

Our waiter Simon (spikey hair chap) was very accommodating to getting our food, despite the kitchen closing soon after our arrival. Excellent service, couldn't praise him any more for ensuring we got the food (including dessert!) that we wanted. Absolutely above and beyond what we deserved. Shout out to Simon!

Have been a couple of times recently for lunch. They have a good lunch deal on at the moment - wrap, chips and a drink for £9.99. The halloumi and roasted vegetable wrap is really nice. You can park for free but must remember to enter your reg number when you go into the pub. Or you can pay and get refund at the bar. Staff were friendly and attentive and rectified a mistake with food quickly.

Simon in Cheltenham sorted us with a table for the footy and then a meal afterwards which was fantastic! Food was good and served in great time

Fantastic staff, a great atmosphere and an incredible outdoor bar and garden! Can’t turn your nose up at green king prices either

Went yesterday for Fathers Day for the first time. Great choice of mains and desserts. Very reasonable prices. Roast was fantastic and desserts were divine. Friendly, cheerful staff. Special thanks to the man with the mohican for giving us "their best table". Will definitely be going there more often as DD now lives very close by. 5 stars. Highly recommended.

Great place to go after finishing the year at uni.

Garden is lovely, halloumi is stunning

Horrible toilets, really overpriced, wait staff harassed about google review

We had a family lunch there today as part of our Golden Wedding celebrations. Fabulous meals and first class service from Kate. Nothing was too much trouble for her. Thank you so much.

Beautiful atmosphere and perfect cocktails :)

Good value for money. Quick service for Sunday dinner. Lovely garden for the sun

Great service from Simon! Gin spritzers are the fave!

A really enjoyable pub with good food and nice staff. Unfortunately, the quiz night leaves a lot to be desired with the pub's "favourite" team, The Bath Road Wanderers, allowed to regularly cheat their way to 1st place. Apparently you can retrospectively change your answers and sneak off to the toilet for a quick Google! This is a shame as otherwise it's a lovely experience....

Brilliant food and service was great very attentive(Kate was amazing!)

Friendly staff, really nice garden.

We were a table of 14 on a typical busy Saturday night. Honestly could not fault the food and especially the service (Simon and Kate were amazing!). Would definitely be back in the near future.

Came here for a birthday celebration with 14 of us. We were welcomed by the friendly bar staff upon arrival. Simon and Kate served our table and were fantastic. Personable, funny and professional. Would recommend this venue as a great place for a social event. Thank you team for looking after us

The food was delicious and arrived super fast Ive had green king food before but this definitely was made with more care and presented better than other green kings I was served by a staff member with blonde hair turtle tattoo and a one with a mohawk both were super polite and friendly !

Came here for a birthday celebration as a table of 14 and I couldn’t have asked for more. Simon and Kate were great, so friendly and helpful. Lovely range of drinks and food was delicious - I had the halloumi salad with a side of cheesy garlic focaccia and as someone who struggles to find delicious veggie food this was a real treat. Thank you all for our evening and we will be back!

Was recommended the Chicken Katsu by our waiter- awesome flavour and big hearty portion for a great price!

Good pub golf stop, Simon an amazing barman

really lovely server and service! food came quick and was nice even though it was a saturday, particularly the blonde girl with fun earrings, really friendly. would definitely come to this pub again! :)

Simon was really helpful. Great atmosphere

Food amazing and service even better

Amazing food! Had the halloumi pesto salad and was a really good portion size. Really kind staff and a great selection of alcohol free drinks!

Really lovely pub; great pub garden, nice food and the staff are really friendly!

Such a lovely pub! Came here for the first time yesterday and had a fab time! Really good food, amazing drinks and all round amazing atmosphere. Definitely will be coming back!

Lovely pub. Extensive menu, food always hot, dog friendly, nice beer garden and friendly staff 😁

Very friendly staff. Great range of beers, lagers,and ciders. Lovely outdoor area where we sat to eat. Fish was apparently very good. My steak and ale pie was brilliant. Highly recommended. Thank you, Norwood Arms. We will visit again.