No. 131 in Cheltenham

I contacted the Manager (Sam) before visiting with Friends for my Wife's Birthday on Saturday March 2nd..... We were absolutely blown away by the service and attentiveness and cannot thank Sam and his Team enough for making my Wife's Birthday memorable. While some may feel the drinks are expensive....you get what you pay for and we felt we received value for money. Again thanks Sam for your help.......very much appreciated

Absolute ripoff!! We visited tonight and had 1 tiny glass of Prosecco and 1 large glass of wine and were charged £28.50. We were horrified but quietly paid for it and savoured every mouthful. On returning home we discovered that the Prosecco was £9 which is horrifying in itself and the wine was £19.50 FOR 1 glass!!! THIS IS ABSOLUTELY CRIMINAL!! Looking on the menu ( now we’re home… we didn’t have this pleasure at the venue) there was an £11 and £15 option on the wine but they automatically served us the £19.50 option! SHAME ON YOU.

I have frequented this place often, however this evening my friend & I paid £28.50 for a glass of Prosecco - not full to the brim & a glass of house rose wine. On looking back at the menu we were charged for the most expensive glass of wine which was £19.50 despite asking for the house wine which cost £11.00 which is what we were served. This place takes every opportunity to take advantage of their customers. Such a shame because the atmosphere and location is great they are just not interested in customer service

No.131 presents an unfortunate narrative of a restaurant grappling with financial challenges?... Underscored by questionable aesthetic choices such as the ostentatious gold leaf ceiling. The subdued ambiance, compounded by high prices in the main dining area, echoes a pervasive sentiment of inadequate value for money, evident in the increasing volume of unfavorable reviews overshadowing the positive ones. Observably, the management team appears to be overcompensating for operational deficiencies, placing undue pressure on an evidently stretched floor staff striving to deliver exceptional service. The noticeable stress and fatigue among the staff do not escape notice. Regrettably, these efforts fall short of mitigating the glaring issue of exorbitant pricing, leaving patrons bemused by the audacity. The owners themselves seem to project an air of elitism, clad in premium Holland Cooper attire while overseeing a struggling enterprise. The plastic marquees, resembling neglected haunted houses, are adorned with cobwebs and spiders, setting the tone for the general state of neglect. The plastic plants, drenched in water and swarmed by flies, add a touch of misery to the already gloomy atmosphere. Dirt and grime seem to be permanent residents, with seat covers emitting unpleasant odors that scream for replacement. The furs on the seats, presumably unwashed for ages, bear the accumulated grease and grime from the countless dissatisfied customers who have unfortunately chosen to grace the establishment. Every time I dine here, it seems staff turnover is a constant revolving door, with a new higher management or restaurant manager appearing every time one dares to return. The floor staff, ever-changing, give off an air of unhappiness, likely stemming from the barrage of justified customer complaints, primarily centered around the astronomical prices. Amidst this dismal environment, the culinary offerings manage to maintain a commendable level of freshness, providing a silver lining. Nevertheless, the freshness of the cuisine cannot fully overshadow the prevailing decay and operational dysfunction that seem to pervade every facet of the No.131 dining experience.

We went for cocktails one Saturday night a few weeks ago in the outdoor lounge. Cocktails were great and were prepared by a super helpful member of staff, Charlotte,0 who couldn't have been more helpful. Lovely to see someone happy to go the extra mile. Thank you Charlotte.

Mixed review here, went for late lunch on a quiet week day, so only a couple of other diners. Staff were very nice and attentive. Service was excellent. The food was good, but a few improvements would have made it excellent. Mainly none of our dishes were hot enough. We had soup, which was lovely. No bread though. The seafood tagliatelle could have done with more clams, but those that were there were still lovely and sweet. The pasta was a bit claggy and stuck together. Steak & frites were nice, loved the salad and tomatos, my steak was medium rare instead of medium, but it was a nice piece and I didn't want to send it back. I enjoyed it, and ate most of it, except for the middle which was too rare for me. Garlic butter was cold and had I known they would, charge £3.50 for it I would have declined. Not about the money, but the value for money. Seabream was nice, but could have been warmer, The mussels were enormous, they were well cleaned, although the one I had was a bit gritty. Despite these issues, the food still tasted good, was well presented and the staff were excellent and for me, it's the staff that make or break an experience. I'll be honest, I'm not keen on dining in a tent on a slanted pavement, but the decor is nice and I found the tables and chairs comfortable. We will give 131 another chance on a busier day.

Lovely lunch today Excellent service Fantastic food The cheese soufflé entree was just about one of the best ever I’ve eaten Trout tartare starter was very good too The rack of lamb main was delicious Good wine and cocktails Top notch

I went to 131 with my wife and 2 others for a Sunday lunch. We had a fairly average sized lunch and had a nice time although service was slow and the food only mediocre and we to eat in the eyesore of tent city of course. We then got the bill! My share for 2.......wait for it.........was £163. Money isn't the problem here, value for money, however, is and this place is taking liberties. I would advise anybody thinking of going here to go to either Blancs or Cotes who do a better lunch at a much better price and in a building too no less. To be avoided.

What a delightful place, the staff were really friendly and cheerful and the food was scrumptious it’s a lovely location to watch the world go by 😀 my daughter in law and I had mussels which were the best I’ve had since France! They were huge, sweet and cooked beautifully the service was great too. My husband had pork belly which was tender and delicious, my son had flat iron steak which was cooked perfectly we all enjoyed lunch and my husband and I just had to share the Eaton mess dessert w would definitely recommend

My husband and I have frequently visited the 131 terrace restaurant and chose it as the location to celebrate our 1 year wedding anniversary with breakfast. I am currently 39 +3 weeks pregnant and asked the waitress for a jug of iced tap water. I would like to add that the temperature at the time was 28+ degrees and I was in need of a large amount of water as during pregnancy it is especially dangerous to get overheated. I was informed by the waitress that establishment policy means they are only able to provide small glasses of tap water to the table. I said this wouldn’t be enough and I asked to speak with the restaurant manager and a jug of water was also declined. At this point we chose to walk away from the meal and not dine today. I think it is absolutely disgraceful to not give a heavily pregnant women in an extreme heatwave some cold water in a jug or a larger glass. By not doing this the restaurant and hotel have lost two loyal customers. And also spoilt what was a special day.

Beautiful hotel and lovely sushi restaurant! The bar is very very busy and very noisy..we were fine with but if you are looking for a peaceful stay may not be the place. Rooms however are very lovely!

Our table of 4 was booked for 1330. For starters one of our party asked for the burrata with tomatoes but it was not available so we decided not to do starters. For mains we ordered short ribs for 3 of us and one tiger prawns. After an hour, no short ribs had arrived but the waiter came to the table with a plate of burrata which had just been delivered and apologised for the delay in the delivery of the mains saying that there was an issue in the kitchen. 20 minutes later a waitress came to say that they were just plating up our lunch. It arrived and was well presented but the beef was drier than Ghandi's flip flop, it was just terrible. We had ordered sides of spinach which was fine and also heritage carrots, the orange ones were ok but the purple ones were mullered. Dessert was lovely, I enjoyed mine. Second time we have been and will not be returning.

Lovely place, 5*, excellent service from the team! Very caring! Enjoyed every minute. Would def recommend :)

This restaurant was solid after going on a local recommendation. Nice outdoor seating with a nice vibe. Well balanced menu. Food was very well prepared and served hot. Wait staff was very efficient. Nice wine list. You will have a very enjoyable meal at No. 131.

Poor, slow service with little care for guests. Food is overpriced and overrated. Lots of other restaurants in Cheltenham that are better. We had to chase consumers to order, for our next course, for the bill. Everything was effort.

Josh was absolutely fantastic ! He made me a cocktail off menu with no problem and had amazing customer service. He made me feel right at home and made delicious cocktails. Couldn’t ask for anything more

Disappointed! Love the rooms here but the food was a let down for the price. Tuna starter was lovely but the main which was a £40 rib eye was virtually inedible. Poor cut with more sinew than meat, complained and had a glass of wine and 10% taken from the bill and told it no uncertain term as it was my fault and I shouldn’t have ordered it rare! Will go out for dinner next time.

Incredible hotel. We have stayed in 5 star hotels all over the world and room 23 in this hotel is better than any of them. Plus the food here (just had dinner) is incredible. Would give this hotel and dinner six stars if we could. The staff are great too. Great sense of humour and perfect service.

Really disappointing. Waiting at the front desk with no one around, service was slow and when the food turned up it was very poor, in fact they completely forgot my order and to be honest I wish I had not reminded them. I have eaten here a few times and been very happy but they have obviously given up. A shambles.

Awful filet steak , that was poor in cut and preparation . Waiter did react , and replaced with another cut , but really it should not have been served like that . Location is great even if the covid tents really should be removed now as it ruins the appearance of the property . There used to be a great restaurant inside the building but that is now a Japanese restaurant . Service was great , which contrasts with the bar areas where it is often poor . The location is perfect central Cheltenham. It is one of the most expensive locations in town too so you expect the best . It just feels like there is an opportunity to do so much better with the building and structure , location and inherent ambience of the architecture. Must try harder is probably the best thing to conclude . Please do as it has the potential to be the best .

Beautiful restaurant; well presented/stylish. Great atmosphere; chilled house music playing. Everything on the menu sounded delicious. I had monkish and scallop skewers which were beautifully presented, plentiful and tasty. Same for the rest of the dishes we had; steak, chicken Milanese, salmon and some sides...

Excellent food, and top service from Silvana. Exquisite experience. I will definitely be back soon.

We had a lovely lunch at No.131 in Cheltenham having visited for a long weekend from London with our 11-month old daughter - having lived in Cheltenham between 2017-2020. The food was great and the service was outstanding (Silvana was particularly attentive!). Brilliant venue in...

We had two excellent meals here. We were rather late and hadn't booked for the first night but they kept the kitchen open for us so we could order. We both had the mussels which were delicious and we were served by a lovely young...

I have eaten at the 131 Terrace numerous times and it is consistent in one thing: chaotic and slow service. It is a pity as if it was run properly, it could be a great restaurant. Sadly however, the experience is always the same -...

Excellent accommodation the rooms are very well put together and stylish. The food was just as good . Centrally located and the Gin bar adds a really nice touch . The cellar bar has a great vibe at the weekends !

From the friendly welcome we received upon our arrival till our departure this was a first class experience. The price fixe menu catered for all tastes and we were delighted with the quality of the food. For starters, the Cornish mackerel dish was delicious -...

Nice place but mixed feelings. Ate early. Service fine. Ordered 2 starters rather than one main. Beetroot salad … super sweet caramelised pecans which were a little odd. Would prefer just pecans (toasted?) Soft crab … too much batter and hard to find the crab...

Food is good, varied menu. Only gripe is the coffee; Americano in a very small cup, relatively expensive! No cafetière?

Just had a meal with friends at 131. Very disappointed. Mediocre service. Menu limited and uninspiring. Food poor and bland. Very expensive. Save your money and visit one of the many excellent restaurants nearby.

Good points: The door staff/ security - very helpful and polite, in fact they were the only staff members who seemed to actually want to help you. Very cool and interesting decor. Extensive back bar and selection of spirits is a must for any gin...

Absolutely delicious food and lovely deco all really let down by awful service. My friend asked what soft drinks were available and the response was ‘have a look’, the mains came before our drinks and not once were we asked how our meal was. Such...

Lovely! We were just down for a weekend and popped in on a whim for a couple of drinks and it was perfect. Service great just a good experience on the whole!

Really enjoyed our time at No 131 food was excellent and the staff couldn't have done more for us. Will definitely be back.

We walked in on Friday, although it was very busy the staff in particular were incredibly accommodating. Chris served our table and was excellent from start to finish making sure we were well taken care of. Real 5* service, the best we have recieved in...

great atmosphere, good drinks with knowledgeable staff. We called in for a quick drink and was amazed by how good it is inside. Will be back for a meal someday!

Went for a birthday meal and we had a lovely welcome and the food was nice. However we ordered drinks while we were waiting - beer, wine (for meal) and water. Starters came and no drinks so we asked again when main course arrived. Cancelled...

£34 for an average ribeye with cold chips and no side at all I was expecting much more and it was just average like pub grub standard. Won’t be returning sorry It was also very very cold in the tent

Limited menu and service was a little hit and miss. Many of the items were not available so we were offered a steak not on the menu for more money. The steaks were not great quality and there was a lot of food left from...

Went to Gin & Juice at 131 for a drink this lunchtime only to be told that we couldn't go in the comfortable, warm permanent bar but instead were directed to a cold unwelcoming tent with plastic seating. Could this be a way of 131...

My second visit to the restaurant, and last time the service at the restaurant was lacking, but this time the poorest service ever..the management need to be sacked..we were made to pay top money to eat in there tent, what's all that about?? the drinks...

We visited the gin bar at 131 for a night out. Lewis served us on the bar and was fantastic! He even showed us his triple cocktail shake! Beautiful cocktails that tasted great. Thank you Lewis!

Just returned from a short stay at this lovely hotel in the heart of beautiful Cheltenham. The staff looked after us extremely well, rooms spotless and so comfortable, but the outstanding feature was the customer service and help given to us by Matthew at reception....

I love this wonderful hotel. It’s so vibrant and cosy. We chose an outstanding room and asked for it to be away from the bar area for quietness. The room is quite dark and has l lovely little touches such as a vast range of...

We received voucher last Xmas for overnight stay & BB, voucher expiry was 13 Nov 22. I called yesterday 14 Nov to say we had just realised, but couldn’t speak to anyone, told to call back tomorrow. Spoke to Bernadette, reservations supervisor, today 14 Nov,...

We came in for a light bite with a few starters and some desserts. Manuel was really accommodating with our order. Great atmosphere and attentive staff. We 100% will be back again!

Just a couple of breakfasts served in the outdoor tented area. Food was good quality and nicely cooked and presented. Service friendly and professional. Coffee could have been better. It was a very wet and windy morning and it was a little draughty, but the...

Snappy service, delicious wine, great ambience. Venison pasta is also a must have. See you next Sunday!

I was lucky to be invited to an evening meal @131 recently, it was outstanding, all courses were divine, and the service was superb. As a main I had the fillet of steak, I asked for well done and it was cooked to perfection and...

Where to start, Edwin. Wow what a waiter, tuna tartar to start, absolute filth. Best starter you could hope for. roast dinner, insane. Got to be patterned with a few cocktails. A bit on the pricey side but good alcohol deserves a high price tag....

I spent my last day in Cheltenham at Bar 131 for lunch. I loved the outdoor/indoor feel as well as the view over to the park. The food and the service were impeccable. I will surely stop by when in town again. Kindest regards, L....

Thank you to the staff at 131 for an amazing meal for my dad birthday! We had starters and mains all delicious! Would highly recommend the cheese soufflé and the flat iron steak! Thank you for making our visit so special, we will be back!

stunning restaurant from the decor to the food it was absolutely lovely! Our waitress Georgie was fantastic and I’ll defiantly be coming back!!

Lovely dinner, delicious salmon, great service. The terrace has a lovely ambience, with great music and excellent decor

Had the roast lunch. Rule The Roast sharing of three meets. Chicken, Beef, Pork. All roasted to perfection. Wonderful sides. Amazing service. Cant recommend it enough. Oysters to start. Was too stuffed for a desert as the meal was so lovely. Our server was Jash....

Following a meal in Montpelier Lewis in the cocktail bar made our evening, great personality, very helpful when choosing our drinks and a great asset to the business

So we came in today and sat in the garden bar and ordered long Island ice tea which I always have and Pav who I must say was so fun and charming suggested we have cranberry juice instead of coke, now I hate cranberry juice...

Myself & 3 girlfriends visited Gin & Juice this Saturday…. The most delightful outside terrace with twinkly lights, lanterns and fresh flowers. We were greeted by Pav who made us the most exquisite and delicious cocktails… such a friendly, charming young man who certainly knew...

Arrived at 131 sunday 15.00 to try the roast dinner menu as it had been recommended buy friends and family, greeted buy a lovely hostess named naiomi and i apologise if i get the names wrong. She was very pleasant and accommodating from the moment...

£19 for a glass of provence rosé. Overpriced!!!! Will def not return. Far more nicer and reasonably priced bars to visit in the area

we went to their Gin & Juice bar and whilst not cheap was fabulous, great cocktails and a lovely out door environment.

We've been coming to No 131 for around 4 years now and in that time we’ve had some really good meals and a few bad ones, this weeks visit however hit a new low for 131 which I didn't think was possible! We visited on...

Overall a great night. The food was beautifully presented and generally tasty. Our server was great, but not particularly knowledgeable. Some of the food was poor. Local asparagus in August? Surely not. Artichoke was very overcooked. Very little crab in the crab starter, but lots...

A beautiful setting on the terrace and considering the heatwave it was very pleasant to sit under cover. Menu was varied and had several good looking options. My turbot was perfect albeit it was a shame they over cooked my wife’s rib eye steak that...

Service ok. Food over-priced by 100% I’d say for what was basically pub grub. I should have read the reviews before booking and then spending £350 (incl one glass of wine; four covers)

Tuna tartare was absolutely lovely and fresh! Cocktails very nice as well. The décor is stunning, felt like on holiday. Would definitely recommend to everyone!

I have been on Friday for lunch and the food was amazing and Mario and Gabor made my day to be brilliant. I really recommend this place and don’t have trust on the reviews,you just have to pop in and you will see the difference....

From the moment you walk in the staff is friendly and welcoming.The food was delicious and nicely presented . The service was great. Nice, relaxing atmosphere. Restaurant staff are extremely helpful, attentive and polite. l would highly recommend 131 restaurant. 🤗

The staff were extremely friendly and the restaurant supervisor deserves a special thanks. All respect for the general manager who does a great job here; a true sample of excellent hospitality!

Atmosphere is chill and cool, and the staff is really friendly. We were greeted with a big smile. Our waiters Gabor and Dan were excellent. Food is absolutely amazing, my dad enjoyed his wild turbot. Highly recommended! Music is slightly louder than it should be...

A 3 star rating is probably a little bit harsh. It's a lovely place, particular on a warm Summer's day.Presentation is good, service from staff, the same For me, I think it's way overpriced for what is good, but not exceptional food. Just couldn't help...

We regularly eat at 131, whether it be for a casual lunch/dinner or to celebrate something special - every time it performs. The food is outstanding and the atmosphere is second to none. All year round it is such a wonderful place to sit, eat...

We were big fans of 131 and always brought family and clients from all around the globe there for a meal.We also used it for company xmas parties etc The service has become almost rude as the place now seems to be arrogant and rest...

We visited as this was a birthday present from my son & family in the form of a voucher for a Champagne Afternoon Tea. On arrival we were barely spoken to, led to a table and just left, with no explanation or welcome. Eventually we...

Food is expensive but excellent as is the service. I went there with a group of five and the table we were given was too close to a speaker playing loud funk music. We asked if it could be turned down but were told it...

Was really looking forward to our overnight visit but found the customer service lacking. Upon arrival it was a struggle to find reception as we were directed from the main entrance “up the stairs turn right” After checking into our room we headed downstairs for...

Had a fabulous meal this evening.. Friday night and we didn’t have a booking but the front of house staff went out of their way to find us a table. Our food was absolutely outstanding and a special mention to Georgie who was so attentive...

Loved the new menu and our server Monika was excellent . Beautiful situation with a very warm and friendly atmosphere

We were a large group of family and friends gathered for a social, the day before the wedding of a family member the following day. We initially gathered large room and then as the night progressed we moved to different bars in the same premises....

Looked a lovely place to eat and started well but then took nearly an hour between the starter and main course which still had not arrived by that time. No compensation nothing appalling service. Not till I complained was I offered a free drink. Well...

Delicious meal (topped by oysters) elevated by great service from our waiter Josh. Eating out post Brexit and Covid has been dampened by the lack of good service and he was as good as it gets. Bravo!

131 The Promenade is a delightful hotel; the rooms are charming and there is great attention to detail. However, the room I stayed in with my partner on a business trip was at the front of the hotel directly above the bar and overlooking the...

We’ve normally enjoyed dinner and from experience, know breakfast isn’t great. But our most recent dinner was so disappointing. Service was distinctly average with three or four different people serving and none of them taking much interest. 2 starters were unavailable. Avocado was very under...

Up to now we've been semi regular customers of 131 (occasionally food but mostly drinks) but we will now not be back. Attempted to have lunch on bank holiday Monday and could see the outside restaurant area was very empty at 12:45. However, we were...

I came into Gin and Juice with friends and being honest not always been a fan of gin however Pav literally gave me a master class in it. His knowledge was outstanding and I tried so many different gins including a really cool candy floss...

We always enjoy the food at 131. We gave them the benefit of the doubt and went again despite saying we wouldn’t, this was a mistake, the service is laughable for the price this place charges. Getting a drink is a challenge followed by a...

Really disappointing family meal at the Terrace. The beef roast was closer to raw than cooked. The chinese bbq aubergine was missing the crusty tofu- the waiter had neglected to mention they had run out- and was oversalted . The other chicken roast & cod...

It took 40 minutes to order a bottle of white wine and when it arrived it was warm. The service was chaotic and having arrived on time for our booking we were told to go to the bar for ten minutes as our table had...

Have been to Gin and juice many times and twice now and I have been served by, Pav the bartender and he was amazing both times. He recommended some amazing gins and just made mine and my mums experience the best! Lovely guy, definitely will...

Terrible service at the door , wanted to eat late lunch and instead of apologies about being 5 mins to late we were pointed in the direction to table in the bar and said we could order snacks at the bar ! No showing to...

Friendly welcome, nice and warm even on a cold day, nice decor. Good menu for lunch, tasty food, wine pricey, but then I'm used to Spanish prices ;)

once again your rating system is wrong the gap between avrage and very good is too wide not possible to give a accurate rating we had breakfast only the ambiance is brilliant very warm and trendy and inviting the food was good would not say...

I’d love to be writing a more positive review but unfortunately as a group of 8 we left with mixed feelings. After perusing the menu for quite sometime the waitress came to take our order - only to then inform us there was no Fillet...

Where do I start? Nyetimber afternoon tea (for 4 people , birthday treat includes glass of champagne). Plates arrived (blue in colour) and one had at least 4 chips out of it plainly visible but still brought to table. I had to ask for replacement....

Nice location. Nice drinks. Sloooow service. Waited in a queue at the Gin and Juice bar for 15 min (3 customers in front of us and 2 behind the bar). Even when we finally made it I had no idea 3 G&Ts could take 8...

After booking a meal here for dinner after Cheltenham. We were all very disappointed after having this booked for a few months prior to our trip… from waiting 30 minutes for someone to take out drinks order let alone the food. There was a large...

We had waited 2 years to dine at 131. Having booked our table in good time, we got greeted to our table and we’re waiting 30 mins before we got drinks. We ordered a T-bone steak which was rather tough and grissly and definitely not...

We visited for brunch as a bit of a treat after wedding dress shopping. The welcome was fine, the ordering was fine, and the ambience very pleasant. However, it then went all downhill. The waiter who brought the food was surly and seemed not to...

131’s understaffed team treated our table of four to the slowest service, no, make that non-existent service, we’ve ever experienced. We had to wait 45 minutes before our champagne arrived (1st world problem, I know!) and equally long for our 1st course. The starters, particularly...

Stumbled upon Bar 131 as we were visiting Cheltenham for the day. The waiter was grumpy, the food barely mediocre and expensive considering the quality ( although the menu sounded great). We felt hugely underwhelmed as we left and won’t go back.