New Moonflower in Dover

Absolutely appalling,rude to customers and staff, no table water had to pay for bottle water,because it was a "special menu" some items taken off, been using the restaurant for 10 years ,final straw when phoning for a table, told she no longer accepts more then 4 at a time, as she cant cope and staff shortages, and not allowed to go on the "special menu"and now wants £10 non refundable deposits, which in itself is not a problem ,but had considered ourselves regular longterm customers.

Absolutely phenomenal food! We visited on Sunday 13th October, there were 4 adults and 3 children including my nephew who is autistic and non verbal and this was the first time we had taken him out like this. The lady who served us was amazing, very honest and was genuinely interested in not wasting food and only ordering what we were going to eat despite it being an all you can eat Chinese. Everything was cooked fresh and was piping hot, the Chinese style roast pork melted in your mouth and the batter on the chicken and Prawns was so light and tasty! Dad had a king prawn curry and absolutely loved it, commenting on how many Prawns were in it and the size of them too! Honestly we can't say enough good things about the food, we'll definitely be going back again for more. Not only was the food amazing but the service was too, the lady was so kind to the children when they were feeling overwhelmed by choice and not knowing what to have and she was genuinely interested in learning about my nephew and how best to interact with him too which made our visit feel even more enjoyable knowing we could relax and enjoy the surroundings as well as the food without worrying we were being a nuisance. Thank you so much, we'll definitely be back! 😊

My sister and myself went for a meal yesterday, the food was beautiful as always we always come hee when we come down to Dover. Fran the owner is lovely and hilarious we had a proper giggle 😃

My sister and myself have been for a meal this evening and I have to admit the food is as lovely as ever, Fran the owner served us with our meal she’s so lovely and funny, we got there at opening time without a reservation although reservations are recommended. We had been on the road all day as we’re here on a few days break. Whenever we come to Kent we make sure we visit New Moonflower because the food is always delicious and the service is friendly. Thank you for a great meal again

Freshly cooked food. The prawns with ginger and spring onion was amazing. The food always is. I took my friend for her first time and she loved it. The price is really fair for the quality of food. Manager always makes me laugh, I wouldnt go anywhere else.

Best Chinese in Kent 😋😋😋😎😎😎🍻🍻🍻❤️❤️❤️

The food was tasteless, not too mention the poor customer service by the rude lady, waited nearly 10 minutes to get served, and when my food was ready refused to put it in a carrier bag, had to carry hot containers all the way home. I will not be returning here ever again

What can I say…..firstly the food was on point amazing couldn’t fault it in anyway. But the best part was the staff..especially Fun she was amazing and if you don’t like her or even find her funny then you need to go back to your silver spoon club because she had us all in tears tonight. Never change Fun your brilliant. Love the Apple family 🍏🍎 (pink lady, Granny Smith, golden delicious and me no name 🤣)

Hadn't been here for a while but were pleasantly surprised. Well organised. Food was delicious and arrived promptly. Manager friendly and welcoming. Good value for money.

A group of four friends stayed local to Dover. Visited New Moonflower for all you can eat dinner £25. Brilliant food hot and fresh. Manager greeted us lovely lady very funny laughing with all the tables. Great services would go back again. Thank you from Grandma Tina, Zebra Nikki, Icky Vicky and baby Lianne (our Nic names from the funny lovely manager) 10/10

Well looks like we won't be eatting here ever phoned to book a table for four people and wanted me to make payment over to reserve the table which I've never heard off for such a small amount of people. Was rude told oh the price is going to more than what it is now but couldn't tell me the price when wasn't ever asking about cost just wanted to book a table. Rude telephone manner. Looks like I'll take my custom elsewhere.

This place is awful, food cold and really nasty. I also witnessed abuse of the staff with the berating the chefs. Don't go there

Fun is amazing she is either to you taste or not a bit like marmite

So glad I found this place, one of the best Chinese food we’ve had for a while! Freshly cooked tasty food, extremely good value for money. Owner was very kind and helpful. Would definitely recommend and return.

Well what can I say the food I purchased for my son and myself was absolutely disgusting, the staff were nice someone needs lessons on how to cook

What a lovely evening and lovely food. £22 per head where can you go these days for £22. The food was fresh and very tasty. Thank you. Lots of love Pappa & Mamma Smurf

Regular takeaway (delivery) customer for years, (at least one a month), have noticed a definite decrease in quality across the dishes and wrong dishes turning up, to be fair they usually correct them following a call but one of us will be waiting for the correct dish while the other person eats, which is frustrating. Second to last order two of dishes were replaced with less expensive options but couldn’t get through to get them replaced. The last order I explained what happened and they did nothing to apologise and the quality was poor so we’ve found another takeaway to use instead.

The food quantity is pretty bad, and so is the flavour. The fried rice was very mediocre, and the noodles had zero flavour. The saving grace was the black bean beef.

Amazing service so polite great food always feel welcome

They were very kind and the Service was excellent and friendly staff and very professional we would differently go to the restaurant agien

I rang asking if I could have a set meal, but could I swap pork balls, for chicken balls. I was told, ‘we don’t do swaps’, then the phone line ended! Atrocious service….

Take-away was not great (it used to be really good). Sticky, stodgy egg fried rice. What there was of the beef, was watery and bland, in the now, mushrooms with beef. The sweet and sour chicken "Hong Kong style" was virtually devoid of the veg element. The barbeque spare ribs were the only highlight of the order - delish!!. I can't believe it was worse than the last time, which I though was a fluke, apparently not!!! Such a shame. Seems to be ALL about saving money on materials...

On the evening before our holiday to Disneyland Paris we had a meal at the New Moonflower restaurant!! What a fantastic time!!!! The service was amazing! The food was out of this world!! Best prawn toast I've ever had!! Everything was delicious tasty and brought to our table by a lovely friendly lady!! She was such a breath of fresh air in the dining arena!! If we could, she'd be coming on holiday with us!! Definitely recommend the New Moonflower! 🤗

Third or fourth time here. Great food, all you can eat and excellent quality. Staff are fun and very attentive. Made to feel welcome Do not miss out, book in advance and come on down.

Food was quite nice but whole experience ruined by watching the owner treat her staff so rudely. I praise anyone that manages to work for that nasty piece of work. The restaurant is grim looking with very little atmosphere with staff trying their best to please you, and their manager. Really sad to watch. I will not return here all the while she's in there.

Five of us went for the all you can eat buffet. Ordered off the menu. Food is good quality and lots of it. Lady who served us was fun and there was a fair bit of banter and mild mickey taking which made the evening for us blokes down in Dover on business. Will definitely return.

Lovely food, amazing host, great atmosphere

Fantastic evening with great food and great people, service was above and beyond expectations. A really wonderful experience, highly recommended.

Always have a great experience at the Moonflower, the food, staff and ambience is lovely, can’t wait to go back again! My favourite thing on the menu is the salt and chilli prawns best I have ever tasted!!!!

Amazing food, great price. I would live here if I had the choice

Our previous visits as a couple were bearable despite the snail-paced service, all thanks to the decent food. But my 30th birthday bash with twelve guests turned out to be a complete nightmare. Right from the start, the seating arrangement was a joke, like something out of a failed circus act. The pièce de résistance, however, came in the form of the manager's entrance, like a bull in a china shop, physically displacing me and my cousin to perch herself at our table. What followed was a grotesque display of unprofessionalism, as she proceeded to dish out physical and verbal abuse, culminating in a slapstick routine of insults and actual slapping. To add insult to injury, the food service was a comedy of errors, with our party treated as though we were dining on separate continents. We arrived at 19:30 and placed orders by 19:45, the starters didn’t start coming out until 21:20. While one table feasted like royalty, the other languished in starvation, forced to watch in silent agony as our friends finished their starters. The main course arrived late, only to be met with the manager's audacious demand for us to hurry up because the kitchen was closing. And when the bill came, it was the ultimate insult. We refused to pay the full amount, settling for a fraction in protest. If our group wasn't so large, we would have walked out without paying a single penny. In short, this place is not just a culinary disaster, it's a circus of incompetence and disrespect. Save yourself the trouble and avoid it like the plague because the manager has all the grace of a reversing dump truck with no tyres.

Our past visits as a couple were alright despite slow service, mainly because the food was good. But my 30th birthday bash with twelve pals turned out to be a total mess. The seating was awkward with two tables joined, making it hard to chat. Then, the manager barged in, physically pushing us aside and hurling insults. The food service was a disaster too, like we were eating in different time zones. And when the bill came, we fought back against the overcharge. This place isn't just bad at food, it's a mess of rude staff and chaos. Save yourself the trouble and avoid it like the plague.

This place provides Not just good food, but bloody good authentic Chinese dishes. Being able to have the table for as long as you want, without being made to move in for next customers. This is something that's made the experience even better. The owner is an exception to the rule and goes that extra mile to accommodate you. Not only is she funny she runs the place with her unique mannerisms. She is like marmite, "either don't like or like" and I absolutely love her charm. I'll be back soon that's for sure, even if its for her hospitality and wassarbi alone. 爱你很久了

Fantastic Chinese restaurant in the heart of Dover ! This is best Chinese restaurant in the area by far the food is amazing, authentic , delicious flavours in every dish and plenty of it ! Excellent price for an all u can eat buffet , food off the menu comes hot and never disappoints ! Would definitely recommend a meal at this restaurant … it’s excellent !! 👍

Extremely disappointing! Been using them for several years, used to be my favourite Chinese in town. In last 3 years went completely downhill. Every time we order, we are extremely disappointed. Haven't ordered for a while, so thought we try tonight. Wrong food sent again, happens every time in last few years, food nowhere near the quality as it used to be, cold, and never delivered at the specified times. And the only way to contact them to rectify it is to call, which I can't do due to disabilities, no way to sent them message otherwise. Shame, and this time we didn't even get what we paid for, they sent cheaper priced items, that I can't even eat, so we paid more, but got cheap things instead. No attention to detail at all. Was the last time we ever order.

I went to order a takeaway ( large order for a party of 12) but the lady on the end of the phone was so so rude , I don't know if she is the owner or an employee...but if I spoke to my customers like that I wouldn't have a business left , I have to give 1 star ...if there was 0 , I would give it , But on the good side of things the food is ok .

Visited this restaurant on valentines day. Arrived at 12.10. Doors closed. Google states open at 12. The rain was extremely heavy but we continued to wait incase they was running late. My husband caught the eye of a lady he see inside. He said why are you not open, she said sorry closed until 6. Must admit at that point we was pissed off, we had travelled a fair distance. My husband politely said "maybe you should update your Google page as it states 12 and it's not fair on people travelling to find it closed" she replied "hold on a moment" she was gone for about 3 minutes, which felt like an hr as we was soaked. She returned and unlocked the door this time and kindly invited us in. She asked the chef if he would cook for us, to which he did. So we had a restaurant all to ourselves. The lady introduced herself, her name was Fun! She certainly was fun. Don't mistake her Eastend Manor for rudeness because she certainly isn't rude, she's funny & entertaining. We got a free glass of bubbles, then went on to order food. All I can say is we wasn't disappointed. It was hot, fresh and tasty. Definitely recommended the salt n chilli prawns! We will definitely return. 5 ***** Thanks Fun Lisa & Paul 😊

I live in London and the food, atmosphere and service is worth the journey! The staff here are great and there is some amazing laughs and banter to be had with the owner. It’s great value for a freshly cooked to order buffet too, all the food is piping hot and fresh and if you need any slight adjustments to your dish they’ll do their best to accommodate. If you want some great food and great laughs at an amazing price point, head on down.

Well, my Chinese takeaway experience was simply fantastic. Who doesn't love a surprise addition of plastic in their food? And forget sweet and sour chicken balls; they upgraded me to the gourmet sweet and sour rubber pork balls. It's like they have a sixth sense for my culinary preferences. Kudos for the unexpected adventure, and I can’t wait to leaning over the toilet for the rest of the night. Oh and forget about any decent customer service.

Awful takeout. Noodles had an odd taste and a lot were uncooked. The egg fried rice had no egg and was a grey sludge. The chicken satay was so salty as to be inedible. I won't be going back. All ended up in the bin.n

Great food always fresh , staff polite and experienced buffet needs to be reduced as it's to expensive

Came here today with my family and it was brilliant. The food was delicious the price was really good and the service was Fun! I highly recommend this restaurant and will return. Thank you for a lovely lunch (mouthy)

Fantastic food and service, highly recommended. From Fat Matt & Muggy Dave

The staff were very friendly. However the food was OK some of it was a bit bland. The biggest criticism was the duck & pancakes put more spring onions and sauce enough for four people, the amount you put out was not enough for one.

Excellent food and friendly service

Place looks rundown ,very shaby but food is top notch

Went here as a birthday treat, and although it's not the most posh looking restaurant, the staff were friendly and attentive, the choice of foods was great and the quality of the food is top quality and fresh. I can't praise them enough.

I use to love the Moonflower and was contemplating going to the restaurant but thought I would try a takeaway first as I haven’t had a meal from there in a long time, I have to say I am really disappointed. Rice, chicken and satay chicken all under cooked, and the chow mein was greasy. A waste of money and such a shame!

Shocking customer service Women on phone so rude taking order. To begin with I thought may have been signal but she very abruptly said she had a cold!! Most awkward order process ever!

Seen a couple of bad recent reviews on here, but I wasn’t put off and we gave it a try. Got to be up there with one of the best Chinese restaurants I’ve been too, staff were very friendly and the food was incredible, £25 per person all you can eat, cooked fresh to order, tick what you would like and it’s brought out and you can just keep ordering. If I’m back in the area again I’ll definitely be returning 👍👍

Having eaten at this restaurant many times over the last 20 odd years with it being a firm favourite, I was so disappointed with the appalling service and food we had for my sons 13th birthday meal out tonight. The guy that I assume used to run it was always so friendly and cheerful. The red flag was when I initially booked the table. The woman on the phone who took our booking was rude. When we arrived, it was the same woman who was then dismissive and abrupt. She asked how old my daughter was, I told her 8, she said that she would usually charge adult rate for an 8 year old, which I had no problem with. She then proceeded to go on about her age very aggressively saying on this occasion she will only charge half price for my daughter. I thanked her but if I'm honest I was happy to pay the full price if it had meant not having to go through her huffing and puffing and the awkward conversation. We were pointed to our table and given a tick list to choose our dishes from. We were then shouted at when we'd chosen to have our starters and mains all together. By which time my kids were look at me in disbelief and my other half was starting to get annoyed at the sheer lack of customer service. Once our food arrived a police officer walked in and the woman started having a heated conversation very loudly with the officer. It was escalating and I had to say please tone it down we're trying to eat in peace. The officer was extremely apologetic. The food was barely edible, the rice was rock hard, it just tasted nasty and the kids who normally love Chinese food barely touched it. The waitress carried on being curt and unhelpful and at that point we'd all had enough and we went to politely speak to her about the food and lack of service. There was no apology she even walked off as we were talking to her. We ended up paying for the adults and drinks but when then it wasn't worth the £55 spent. Won't be returning and wouldn't recommend. They need to have a serious think about their comms and engagement. Enough to scare customers away.

Horrible horrible food Noodles tasted stale and like cardboard and the chicken had a dodgy after taste… stopped eating after 2 bites Dunno if they using old food or what but I would stay well away

She wasn't open but let us in 45 mins early she was very pleasant and very funny made us feel very welcome food was absolutely amazing especially the salt and pepper prawns would def recommend and we certainly be going back there on a regular basis

What an evening. My wife and I came here with four friends tonight to celebrate her 30th birthday and the owner, FUN, was hilarious, cheeky, and made our evening super special. I just think all the reviews on here saying she is unfriendly haven't got to know her that well! When you deal with some of the locals of Dover, you tend to be a bit blunt! Lovely food, came away absolutely stuffed. We will definitely be back - HIGHLY recommended. Dave the Dyson Three times here so far, never a bad meal.

The food was outstanding, hot and quick to arrive, just shame about the atmosphere and politeness of the waitress

Ordered delivery for the first time and the food was delicious!!! Fast service

I went here with 4 of my friends and from the minute we called to book a table the woman serving us was really rude,just no manners at all then we got our food and the food was lovely other then I found two strands of hair in my noodles honestly wouldn’t recommend going here at all!!

the worst meal ive ever had the misfortune to have brought, if that,s the junk your serving up then god keep it, sweet sour balls were last nights left overs, junk food stay well clear

Lovely food and always polite on the phone

The food is amazing at the Archer as it always has been. We did over order and as a result expected to pay for what we hadn’t eaten but the attitude of the waitress was unecessary and very rude. We were told we couldn’t have the bill until we finished eating! We did pay for what we hadn’t eaten without a problem (kids with eyes bigger than their bellies!) but don’t expect unprofessional, rude waiting staff who eat themselves whilst serving! It’s def put us off returning!!

We arrived at the New Moon Flower early evening. There was a small family group dining otherwise it was empty. We waited to be seated and a lady approached us. We had not booked and asked for a table for two and the a la carte menu. The lady was very rude and said *Sit there* pointing to a table in a corner under a loudspeaker blaring out music and walked off with another couple who walked in behind us. We sat at the table unable to hear ourselves speak while the lady tended to the other couple. The lady was very rude and the service very poor so we left

Lovely food , great staff,very friendly, made our evening very special.

We celebrated our anniversary and had all you can eat (freshly cooked dishes) buffet. All dishes perfect in size. If you leave a dish you pay for that dish (policy). Really tasty food and cheeky friendly service

Fantastic food and service , thank u

Ordered roast pork curry tonight and they sent just a curry with mushrooms onions and peas but no pork

Really good food, the host is great fun and loves to have a laugh

We always have food from here whenever we are in Dover whilst waiting for our ferry to the continent. Always delicious, plenty of choice and big portions just what you need after travelling from Newcastle-upon-Tyne. The owners and staff are very friendly too.

Excellent food but the telephone manner of staff taking our take away order was very rude and obnoxious.......she wants sacking instantly...........

The lady answering the phone needs to develop some telephone skills. Absolutely appalling manner and no better when picking up the food which was fine

Quite a different experience, we felt very bullied when ordering, we knew what we wanted and how much but we certainly didn't get the quantity we wanted. Lady taking the orders was quite a character, even sat down with us at when point which was a bit awkward. Also no serving utensils in sight!

Food was nice and hot service was excellent

Customer Service has greatly improved! Thank God!! Best Chinese food locally. Was only ever the customer service holding me back. Very Nice non greasy Chinese It comes to your door Restaurant quality.

Lovely evening with friends great food lots of choice and friendly waitress will go back very soon

The food is absolutely delicious, however, the lady in charge isn't friendly. Our (me and couple of friends) experience with her wasn't pleasant.

Went here for a change from having a takeaway. The food was excellent, served in reasonable portions and nice and hot. It is a buffet so you can choose multiple options to have a nice mix. Service was good and they made sure you had enough to drink whilst eating. Not overly priced and will return again in the future.

Very rude Chinese lady.She is no pations at all.And talk to you is like what do you want. I wouldn't recommend this restaurant special on Tuesday. Is better options in Dover. No just RUDE Chinesse people. Never again .Fuj

Had takeaway this time, special fried rice was clean and not greasy like se restaurants, duck with mushrooms was delicious with a portion of fried mix vegetabled

Unfortunately this was very disappointing…… On arriving being read the riot act any food not eaten will be charged at full rate but to be honest if the food was palatable , tasty or even enjoyable this wouldn’t have been an effort !! And at £28 odd because of being Dec it’s extortion!! The fact that people are struggling even more so at Christmas oh yes let’s up the price !!! Would not recommend and I will not be returning!!

Went for here a meal this evening. Lovely atmosphere delicious food and the owner even sang happy birthday to him when she brought out the cake.

Externally late on delivery, customer service was below poor and food was disgusting. Waste of my time and money.

Food was lovely even if the portions were too big for one. How it works could have been explained better when we arrived.

Great quality! Always early on delivering our food! Always delicious

Delicious food at great price. We walked in and placed an order, lady was friendly and didn’t have to wait long for our food. Will be returning again for a takeaway.

Food was delicious, served hot and good sized portions.

Did not eat here. It is so expensive now. Will not be returning. Friends have said the same.

The meal was delicious plenty of food and staff friendly. They apologised for the slower than normal service as they were very busy. A great evening and way to spend my birthday !!!

Fantastic service and delicious food. We’ve been coming here for years and have never been disappointed! The lady that runs the place is lovely and the all you can eat menu means you get to try a great selection of dishes. Sample the salt and chilli prawns if you get the chance!

Very good service food was lovely. Portion was a bit small though. Atmosphere very good

Always fantastic food and service. Some of the best Chinese around. All you can eat is fantastic value if you're a big eater. Freshly cooked to order and delicious. Can't recommend enough 👌

Had a takeaway whilst waiting for the ferry. Tasty enough dishes, hot and fresh. Price was good too. Would use again.

Take away last night absolutely disgusting. Fried rice was more like soggy boiled rice. Curry was not a curry disgusting. Cantonese beef was also horrible. In fact the whole meal was disgusting. Never again would I eat anything from there!

Great value for money, hot and tasty

Great food and people. Good evenings in groups

We found this restaurant to be absolutely lovely. Food was beautiful. Service was great. Staff super friendly.

Orderd a meal for delivery . Overdue a special chow mein did not receive also ordered a extra bag of prawn crackers . Was charged for both but never received and the person repeated the order as well . When we rang and said did not receive them she said they were not ordered. But when I worked out the prices we were charged for booth . Will not be ordering from there again .

The food is very nice and the staff is very friendly

Phoned up to book a table. The young girl was incredibly rude over the phone, I had bad signal and was trying to ask her if it was ‘all you can eat’ and she kept trying to ask what time I wanted to book for, so I asked ‘can you hear me’ and she said ‘not really, you keep speaking to someone else’. ??? Said goodbye before I was even finished. Blunt and no customer service whatsoever. Luckily, she didn’t serve us when we got there, her parents (I assume) were doing all the work while she stood around chatting & generally being useless. Service once we were there was 10/10 and so was the food - if it wasn’t I would be rating 1 star for how horrible the girl was on the phone :)

Excellent food and very friendly staff!

A very nice meal and friendly staff.

Eat in is superb here! Really fresh and great service. Staff were very friendly and accommodating. Cannot rave about it enough, first time at a Chinese buffet like this and I don't think I'll go anywhere else now. The takeaway service however I wouldn't really go for. Ordered before and food was pretty tastless and not of great quality. If you want to eat at New Moon Flower, definitely sit in and enjoy!