Nelson's Bar in Cheshire West and Chester

Awful Sunday lunch. Rock hard cold roast potatoes, came out with no vegetables at all! Had to ask the waitress who took them back in and came out with a floret of broccoli and cauliflower dropped on the top! Beef was like shoe leather. Just shocking for such a well known place. Won't be returning!

We had fantastic food the staff were lovely we really enjoyed it my sons and grandson have autism so it's not easy finding some where they are okay with thank you

We both thorougly enjoyed our lunch here. We had French onion soup, crispy beef salad and pork chop; All were tasty, well cooked and nicely presented. The service was not excellent but perfectly acceptable.

We were staying at the Grosvenor Hotel with a few friends to attend a wedding. We chose to eat in Nelsons as we thought that Palm court was a bit fancy for what we wanted. Correct decision The staff are all so friendly and helpful and the food was brilliant. The fajitas stole the show with plenty of flavour and a bit of theatre The fish pie looked great and went down very well and the chicken burger was huge. Dont let the fact this is called a bar fool you, the restaurant side is excellent and then there the lounge section around the corner to relax afterwards too. Top marks Well done and thank you everybody

Me and my fiancé came in for a lunch as we were passing through Chester last minute so we were lucky enough to be able to get a table. We came here in January for my birthday so we were looking forward to go again. It did not disappoint again! Friendly staff and delicious food! We love the atmosphere in the restaurant and we have also been to the Fishpool Inn which is equally lovely. We will definitely be back again!

My wife and I stayed at the Grosvenor Pulford and opted for Nelsons Bar for our evening meal. Our experience was pretty much smiliar to other reviews. The service is painfully slow, plates took an age to be cleared and we waited around 40 minutes between courses. We very almost skipped desserts given the time it took to take our order. We were never asked if we'd like drinks replenishing either, meaning we each had just one drink during the duration of our meal. Service by the waiting staff was cold; no conversation, not particularly helpful. We thought the food was nice and well presented, the portion sizes are just right but might leave those with a bigger appetite wanting more. Prices are on the higher end; £20.00 for a fish pie, £18.50 for a Tikka Massala. Would we come back? Probably not knowing we'd be waiting an eternity on service.

I came here for few drinks with friends. The service was superb and I'd like to specifically give credit to John as he was fantastic!

We were a large family group and 8 opted for the Sunday Roast (1 child's portion). All 8 were very disappointed with the roast dinner - large Yorkshire was cold and like leather, cauliflower and brocoli was so hard many couldn't even cut through it, gravy was watery, the meat was tender but not much of it and the meal was definitely not value for money. Such a shame as we have eaten here several times over last couple of years. The service was poor compared to normal standards too. Dog friendly but none of the dogs were offered a bowl of water as they usually are. Not sure what has happened here! We were celebrating our father's 92nd birthday and it's not often that the whole family can get together and it was such a disappointing experience. They did give a small reduction on the roast dinners.

A new year catch up with family and decided to lunch out here. It was a new venue for all of us but it won’t be our last visit I’m sure. A nice atmosphere with good large tables and well spaced, you’re not sitting on top of the next table as some places are. Staff were very pleasant, welcoming and attentive and the drinks were delivered quickly. The food was excellent, hot, well presented and everyone enjoyed their dishes. Quite amazing really. Turned out to be a good choice of venue and one which we shall all look forward to revisiting.

Visited on monday night. Service slow, overpriced food, poor food quality, significantly reduced portions since last visit. Ordered starters, these came out at the same time as the meal, when asked could we have them first the waitress said no. £4.50 for olives and they were mushy and disgusting. Over £8 for garlic mushrooms and the portion was tiny, used to be two pieces of ciabatta, now half a piece. Vegetable fajitas burnt. Five bean chilli lacking in any spice, just tomato heavy. Really gone downhill, which is such a shame because its a lovely setting. Service charge automatically added to bill, of 10% which feels forceful and uncomfortable. We aren't particularly confident as a couple to raise issues or argue service charges. Really disappointed with how much this cost for such a poor experience. Won't be returning.

Whilst staying at the Grosvenor Pulford, we came here for dinner. The food was lovely, quite pricey though. What let the night down was the service, it was really poor. Mains arrived quickly but we sat for a long time waiting for our plates to be cleared. Ordered deserts, which arrived quickly but once again sat for ages waiting for plates to cleared away. A member of staff, a Manager maybe as he had a suit on? stood at the bar at one point on his phone. Our waitress was more concerned with replacing the candles on the tables than clearing plates. I had to go and find her to ask for the bill. They helpfully add on a service charge, I would not have left a tip if they had not. We then moved into the bar and waited 15 minutes for 2 drinks to be made whilst listening to an obnoxious group of people who seemed to have the staff at their beck and call. Maybe they had spent more than us. When we left, we walked past 3 members of staff and not one of them acknowledged us or said good night. We would not go back, whilst the food was nice, that’s not all that matters. We all want to feel welcome in an establishment and we felt nothing of the sort.

Excellent meals - 9 adults and 1 child and everyone's meal was really good. I had the crispy chilli beef and a side portion of chips (but they were quite expensive for what you had) - it was really delicious. Staff were really friendly and efficient. I would highly recommend this hotel. We've previously had afternoon tea in their Palm Court restaurant, 3 times - twice it was lovely but once it fell below standard with a poor selection of cakes and shop bought basic scones not their usual home baked ones, but I believe they're now serving home baked once again

We are local and visit Nelsons for family get-togethers often. Sunday evening we booked a table for dinner. The service and food were absolutely terrible. Our drinks and starter arrived okay and then we were completely forgotten about with the main course. Eventually, we found a waiter to remind them. The food arrived shortly afterwards almost cold as if it had just been left in the kitchen and forgotten about. No one came to ask if we would like to order a dessert. We just sat waiting and waiting Eventually we had to go over to the one remaining waitress and ask for the bill. Again we just sat there waiting trying to get the member of staff's attention. Again we had to remind the one remaining member of staff we wanted to pay and go. It was an expensive miserable evening. Poor standard of service and food. There are much better places to dine in the local area and we will not be planning any future family get-togethers at Nelsons. The standard has really fallen short of what it used to be. We have been dining at this hotel since it first opened in 1994.

Went for lunch last week after booking at short notice. Warm welcome at the entrance and prompt, efficient service from the waiting staff. Quite busy with good atmosphere. We only had burgers but the food was excellent. ‘Chester Gold’ beers went down a treat too. Slightly pricey but you get what you pay for!

Took a friend out to lunch who was over from Perth, Australia. Lovely food. Great atmosphere. Friendly staff, especially George

We booked a table for 2 while staying at the hotel, I would suggest booking as it can get very busy. We were a little concerned after reading some of the negative reviews on here but thought we’d still give it a shot and we were so happy we did as the food was very good. We both had the fish and chips and no word of a lie they might be the best fish and chips we’ve ever had! Everything from the chips, batter, fish, mushy peas to the tartar sauce was exquisite! My partner if very fussy with it comes to fish and she ate the lot as did I. We got a side of onion rings which in the end were definitely not needed as the portions were large. The onion rings weren’t the best thought, not much onion and quite greasy but nothing to cry about. The knickerbocker glory was also delicious and well worth the money. The steak pie also looked amazing when it was brought to the table next to us! Staff were fine but I think they could do with another person on the floor as they were rushed off their feet but they done fine considering how busy it was. Only complaints we had was the waiter forgot to bring our requested mayo (no big deal) and the lady on the door wasn’t the most welcoming when showing us to our table. One other thing I’d say is the drinks are a tad on the expensive side (£17 for a cocktail and a JD & coke). DONT LISTEN TO ALL THE NEGATIVE REVIEWS, GLAD WE DIDNT!

Service was fine but that was it . Both of us chose a panini . Both dreadful . My roasted pepper/ chick pea was tasteless , spot the filling and the pannini was a toasted tiny baguette . Friend chose chicken panini again dreadful. My one regret ? Didn't complain but certainly would not return or recommend. Totally over rated and overpriced

Amazing meal. Had 5.30 booking. Staff were wonderful. Carys the young waitress was very welcoming and attentive. 8

Got to say the Food is amazing,I have eaten here every night for the last 3 nights. Only thing that let it down was the service, they totally forgot my colleagues steak pie, so he ate after us, but they refunded his meal , which was very fair, but still tried to add the 10% service charge 😂. Then again tonight it was a 2 hr seating as waited an hour for food, needs more attentive staff, as they just walk past you all the time not taking in people waiting for food, or drinks. There is well enough staff on shift, just a lack of organisation, and again a service charge loaded on, so I got it removed. Service charge beware all, this seems to be loaded on as standard Everywhere these days

We love this place!! It is our local eatery and we cannot fault it! Staff are really lively especially George with whom we have built up an excellent relationship. Food is always stunning and though the service can be a little slow at times, ell the staff are fab!

Varied menu, the staff were all very smart, polite and professional - good value for money with a prompt service - the food was piping hot when served and very tasty

I walked in and was impressed by what I saw: the decor is beautiful and the waiters were all smartly dressed in black trousers and waistcoats. Unfortunately it all went downhill from there! The service was slow, my starter of prawn and crayfish cocktail was probably the worst one I’ve ever had, the prawns were tiny dried up little shrimps swimming in dark pink sauce and there was no crayfish, there was a prawn on top of the mess. If they advertise crayfish and you pay for crayfish then that’s what you should get! The main course lamb Berger was over cooked and my husbands lamb lifter was bland as was his started of Thai fish cakes. The pinot Grigio which cost £25 was warm and the waiter bought us ice to put on it (hardly a solution)! Coffee was ordered but it took 5 minutes for them to bring sugar by which time the coffee was cold! The bill for 4 of us was almost £200. In short the food was rubbish, the service was very poor and the bill was horrendous. I would never go there again and I would recommend anyone reading this to give the place a wide berth.

This is actually a pleasant and comfortable place to visit. The bar service is awful, (when not busy it's more deserted than staffed so when they get back they have no idea in what order serve people). When busy it's still very poor and inconsistent. The food is OK but very salty. They would very much benefit from seasoning normally and letting their diners season to taste. The food we had was far too salty and so ruined what were actually quite well cooked and presented dishes. That's a shame and an easy fix. Given my experience at the bar I was actually waiting for my server to ask if I needed anything (glass was empty) but they never came back to ask if all was OK (and not even when they finally removed the plates). That left me eating my very salty meal without a drink. Finally, this is very much not cheap, so value for money was appalling. The only thing avoiding 1 star was the building itself.

Very poor service. We had booked a table days prior for 4 people and waited some time to be seated when we arrived, the bar was busy. After we were seated and a drink order taken we waited 30 minutes and no drinks arrived. We...

Excellent service from all the staff, we dined here for lunch and dinner , staff were very friendly.

Well where do I start. Had a reservation for 14.15 today. My grandsons 18th birthday. The meal was excellent but the service was absolutely atrocious. The starters arrived after the main course, table was left with dirty plates, had to wait about 40 mins before...

Shame ive had to post this review we stay at the Grosvenor pulford alot and have eaten there in the palms many times I complained in a private email to the ops manager about a issue we had and they have chosen to ignore that...

Had a very reasonably priced cocktail from very friendly staff.next time I intend to have a meal here, comfortable seats and great atmosphere but mostly lovely staff

We here staying in the Hotel and decided that we would prefer the bar instead of the Palm court restaurant, better value and busier but more atmosphere. Had Battered Haddock Goujons, made from large slices of Haddock, then Grilled Seabass, both very good, table service...

We stayed in the attached hotel, and were very pleased with the bar/restaurant at Nelson's. We had a main meal on our first night which was lovely, and after a day out on our last night, came back for a different selection of food. We...

Visited for lunch as we were able to take our little dog with us (a fresh bowl of water was promptly brought for her and there were treats in a jar on the bar - heaven for her!). We were seated without delay and the...

We met up with some friends, ordered our drinks at the bar and then sat down, very quickly the waitress came over to take our order – we were not ready as not have time to look at the menu! We were asked about three...

Delicious food, really good service. Little slow with the drinks refill but they were short staffed. We had two courses each for just over £50.

I'm incredibly conflicted about this. The food was exceptional (chips were apparently a bit too salty), but the service... It took 1 hour from arriving to receive our food. No one asked us if everything was okay. No one asked if we wanted more drinks....

Bonjour je souhaitais m’installer sur un canapé et on me dit que c’est pour 6 ? On me mets a...

The Manager and staff could not be more helpful and polite The food is of the highest quality and cooked to perfection The prices are also very reasonable.

Very disappointing from start to finish. Very slow service at the bar before starting the meal and lemon put in one of the drinks instead of lime as requested. Brought us the wrong bottle of wine which we did not realize until tasting it. Pointed...

The food was lovely but service was really slow - we dined on a Thursday at an earlier time of 5pm so it wasn’t busy. We waited nearly an hour for our food and the drinks service was also slow. We were celebrating my friends...

Very disappointed on Tuesday 7th June 2022 6.30pm booked a family meal to celebrate my nephew 's 24th birthday. There were ants crawling on the floor around our table, my sister had one on her arm and so asked to be moved. The waitress didn't...

Not greeted to be seated for reservation. Didn’t know if we could just sit or whether we had a table allocated. No sign of any staff. So went to the bar. 2 staff. Both serving. Waited too long for service. There were many people waiting...

Dine here in an evening as two couples who were staying in the hotel. Booked in advance and arrived early but were shown straight to our table. Service was excellent, decided to try mains and dessert skipping the starters for a change. Good variety of...

My husband and I took my mum for dinner for her 85 birthday to Nelson’s Bar. We were sat next to a table of about 20 people who were rather loud although there were other tables available in a quieter area. It was very noisy...

We had a great time with friends at Nelsons’s Bar on Friday night. I had the lamb tagine & peach Melba knickerbocker glory 🍨 food was delicious and the guy serving us was really helpful.

Excellent food and service great selection of dishes and not too expensive for a hotel. Set in lovely grounds

My husband and I normally eat in Palm Court restaurant but we thought we would try Nelson's Bar for a change. Unfortunately it wasn't very enjoyable and we are unlikely to return to this restaurant. We had to wait a long time for our drinks...

we ate here on arriving at the hotel. we had an assortment of small plates which were small portions and not that well cooked. it was a busy day but I wouldn't rush back. Staff were also not that cheery so didn't make for a...

I've eaten here both in Nelson's Bar and in the Palms restaurant many times. The service is consistently polite, friendly and efficient. The food is always delicious and good value. Recently took a group of friends for dinner to celebrate a special occasion and everyone...

My nephew had a booked a table for 4 and 2 as he was told we could not have a table for 6 - upon arrival we were advised we could have a table for 6- good news. The service was overall poor, due possibly...

When we arrived there seemed to be confusion as to whether we had a reservation or not. We then had to wait for a table to be made up. The first drinks and food ordering was fine, but we had to wait an age for...

Food was excellent and staff were super attentive and friendly! A big shoutout to our waiter Aaron. We will definitely be revisiting again!

Awful service, people who came after us where served first, our food came with a massive delay with one of the dishes being cold. As a result one had already eaten by the time the other dish had arrived.

I regularly come here for lunch with friends from the leisure centre every month. There is a great selection of delicious food to choose from and the service is always good. The atmosphere is warm and welcoming and I would highly recommend it.

Went for afternoon meal stood at bar for an age then told to go round corner to laptop, male waiter was very abrupt no welcome, took an age for anyone to come and take drink order.Food was ok nothing really special for the price charged....

Amazing food as always, amazing cocktails aswel!!! We pre.booked table but seemed pretty quiet, Monday night. Dog friendly, was lovely inside Staff lovely and couldn't.do enough Will 100% be back thank you Nelson's bar Plenty of parking

Me and my mum stayed at the hotel and we had food at Nelsons on the evening. When arrived the man on the desk said our table wasn’t ready yet which was fine and we made our way to the bar and had a drink by a lovely barman who seemed rushed off his feet as he was the only one making the drinks! We were stood there having our drinks when a girl said to a different barman when they were speaking “f*** ***” and seemed to be jokey banter which isn’t professional. We were so shocked by that she said this right in front of us. Coming to a restaurant like this to hear such bad language right across us is awful. We then got shown to our table and the food was lovely and our waiter really was lovely too :) Just a shame that the service and staff isn’t as it should be when it joins onto such a nice hotel….

Went for Sunday lunch for our anniversary. We had to wait 20 mins for our order to be taken. Roast was nice but 5 bean chilli was too salty. We asked to see the dessert menu but after 15mins it never came, so we just paid and left. Not worth the price.

Back in my pub, after long time. Happy for having meet friend and colleague. Many thanks to Christian, Hristina and Yanitza as usual best service. Waiting you at Pheasant.

Really disappointed this time when visiting the Nelson Bar for my birthday. The service lacked any kind of care & attention that we are so used to when visiting! The food was ok but when we questioned something missing it took 3 people to sort it out and still wasn’t correct

Visited with friends ..1st time since refurbed …Waitress took our order which consisted of 4 starters ..and 4 mains with sides..1 starter never appeared …so friend went without save holding the mains up.. twice,another waiter came and just decided to remove the starters which was quite clearly not finished ..he was stopped ..Starter that never arrived was removed from bill and waiter thought he was doing as a favour for doing this..it’s ok spending to update/refurb restaurant but all that falls by the wayside if staff are not up to complimenting the venue ..as we have frequented this restaurant on numerous occasions ..they’re are a lot better places we will be going to before returning if we ever do..

We visited Sunday lunchtime, couldn't fault it. Food was delicious, good value, staff were extremely pleasant and helpful. Would strongly recommend going. Thanks to all there for such a lovely experience

My partner and I visited sunday 15th August 21. We ordered starters and main meals, starters arrived i had meatballs which were quite hard. Mains came which seemed to take a lifetime my partner had chilli which was burnt and I had a chicken burger which was also burnt. Having told the waitress all we were offered was a free dessert or drink which we declined and asked for the bill. They had the audacity to add a standard tip to the bill. WILL NOT BE RETURNING

Very professional and attentive staff. The food standard was excellent and plentiful. Good selection of drinks and a good atmosphere with comfortable seating. I think we will be regulars here.

Went here last night after hearing good things. Oh how wrong I was!Food was fine but massively overpriced! The service was absolutely shocking! Young waiters and waitresses probably paid peanuts gave pathetic table manners and generally made us feel not welcome.Firstly, on a red hot day, none of us were offered a drink after our first drinks were finished for the whole 2 hour stay! Our children even joked “do you think they will bother to ask us Dad?”As for manners you can forget it. Not one, not two, not three, not four, but five different servers came to deliver our food and all had a really poor manner. (This excludes Jerome who seemed to care).It appeared the staff were not interested in helping us enjoy our stay or being helpful in any way. The constant walking directly past our table full of empty glasses for two hours on a red hot day was nothing short of disgraceful. Hot sizzling Food being served over the top of my daughter’s head yet another example of poor safety standards from these staff who really looked like they didn’t want to be there.To my absolute horror, a service charge is automatically added to your bill of 7.5% which goes directly to the serving staff! - I was shocked that customers don’t get a say in this, and it’s perhaps why the serving staff don’t even bother to make you feel welcome as they know they are already getting 7.5% of whatever your overpriced bill is! The older staff were just as bad too in terms of service and it was near impossible to understand any of them as their English language was virtually non existent. When asked to repeat themselves as we couldn’t understand numerous times we were given a look of disdain and we genuinely felt not welcome.You would of thought that after lockdown they would be striving to please customers so they return, but this was certainly not the case here.An altogether terrible experience which ruined a family gathering to celebrate the life of a treasured family member who we lost and who was born and bred and married in Pulford.

we had the cajun chicken burger and it was to die for. it wasn't dry at all which you can often find with chicken breast burgers. it was perfectly seasoned and the chips and home made slaw was divine. evenm having a reduced menu, they accomodated for everyone from vegan, meat eaters and all allergins. the staff are happy to help and friendly.

Be careful when booking using the online system. This is not a booking but a request for a table.Having thought we had booked on Sunday for the coming Saturday, it was not until Wednesday that we were contacted via email to be told our booking had been cancelled. Surely if there is no tables available this can be confirmed at least the day after the enquiry has been made.This has given us little notice to try and arrange something else to meet friends we haven't seen for a long time.Very disappointing

Had a lovely lunch in Nelsons bar staff very friendly. Afterwards took a lovely walk in the beautiful gardens.

We ate at Nelson’s bar while staying at the Grosvenor Hotel. We really enjoyed our food and loved the big portion sizes! The staff were really friendly and helpful too! Nelson’s bar had a cosy pub feel and was a great choice, would recommend!

Have eaten here many times before. This time it was fairly busy and Covid rules in place. Spacious table, I noticed the menu was smaller.,, I choose steak pie which I thought at £15.50 was a bit over priced but so was everything else. My Husband had Cheese Burger which arrived with stone cold fries and without the Coleslaw. My pie arrived with what looked like Mccain chunky chips and a small portion of peas and a miniature jug of gravy that was thick and congealed. I complained my husbands fries were replace and Coleslaw brought. I was offered more gravy as the manager had to agree the solid mass on the plate was not quite right. I was told the pie was the Signature dish! the pie was very salty. The meal was inferior to anything I have eaten there or anywhere else to be honest. I would give it 2 out 10 and that was for the nice wine and beer. I eate half and the Manager deducted 6.70 from our £67 bill. Was i impressed no. Will I return no., shame as I was about to book a spa day with afternoon tea.

Booked for a Saturday lunch for the first time after the second lockdown. The hotel and bar are all over the COVID measures and we felt very secure.The table was booked for a 2 hour slot, but we never felt rushed or under pressure to finish.Staff very efficient,friendly and our meal was nice and tasty.Nice touch with mini mince pies with the coffee. We will be back ,in fact booked for Xmas eve dinner!!

We arrived early for our lunch booking and we were be seated straight away. Very attentive friendly service without being over the top. We had a delicious three course meal in lovely surroundings. The place was tastefully decorated for Christmas and it looked great and felt Cosy. We were looked after by Jack who was very good and very helpful. Other staff members too were very friendly. We ended up staying for coffee and liqueurs. What a great afternoon and at very reasonable prices. Who ever is responsible for the restaurant you have got the balance spot on.

Very tasty food, and excellent vegetarian options. We ate here twice over a weekend. The bruschetta with mushrooms is absolutely outstanding. Veggie burger and the soups of the day are also excellent, and the the 5 beans chilly is definitely worth a try. Strongly suggested!

Comida y servicio ejemplares.¡No pude terminar mi asado!Distanciamiento resocial muy bien organizado.Trajimos un pastel de cumpleaños con velas, cantamos y celebramos, antes de que una camarera se acercara a decirnos cortésmente que esto no estaba permitido. Tienen una nueva política de 3. 75 por cabeza si quieres hacer esto.Puedo entenderlo completamente: tienen su propio menú de postres y fuimos un poco desconsiderados. Estoy seguro de que si llama con anticipación para preguntar acerca de traer un pastel, con mucho gusto lo servirán y lo celebrarán un poco.

Estamos aquí dos veces durante nuestra estancia en el hotel Grosvenor Pulford. El menú no es extenso, pero creo que es para que puedan ofrecer comida realmente buena. Comí la misma comida en ambas noches simplemente porque disfruté mucho el chile. El personal fue amable y eficiente. Un gran lugar para comer.

Li. menú variado, pero sin duda suficiente variedad de bistecs, hamburguesas a chiles o pescado. Bien presentado y muy sabroso. Personal muy amable. Mesas preparadas para el distanciamiento social: todo funcionó bien.Reserve con anticipación para asegurarse una mesa y estoy seguro de que disfrutará de lo que elija.

Comimos aquí la primera noche de una estancia de dos noches,Realmente un gran personal bienvenido, menús sin problemas, el servidor sabía de las alergias que habíamos revelado cuando hicimos la reserva y se comprometió a confirmar con el chef antes de confirmar cuáles podrían ser algunas de las opciones.La comida estaba claramente preparada a pedido y estaba caliente, rollos de GF brillantes, probablemente el mejor que hemos probado en mi vida, y no fue un problema. Este rollo fue alrededor de una hamburguesa de pollo que gustó mucho. Mi pareja tenía pescado y patatas fritas, la masa era un poco pesada y las patatas fritas no estaban tan crujientes como le hubiera gustado. Fui por un bistec que estaba realmente bueno.Nos sentimos muy cómodos aquí y la comida era buena y tenía una relación calidad-precio razonable.

El bar Nelsons es un muy buen lugar para disfrutar de una comida fabulosa, fantástica y un excelente lugar para alojarse.

For the last 4 years a group of friends have met for lunch once a month and although the food is only average and somewhat overpriced, we continued with the arrangement rather than keep changing venues. Until today there has been no problem. Our table has been booked and the hotel has been notified of definite numbers a couple of days beforehand. However, when attempting to book today we were informed that a £5 deposit for each person was required plus meals must be pre-ordered. The manager says that this is company policy so that groups do not default on arrangements. When I pointed out that in all our time we had never let them down I was told this made no difference. As we only meet on this occasion the logistics of collecting deposits and food choices are impossible. Therefore we will no longer be using the Governor Arms. Loyalty to regular customers is apparently non-existent here.

The menu choice was good and service quick. Quality food at very reasonable prices. We occupied the table for a good 3 hours and were not pressured to move or order more drinks. Definitely a good venue for lunch.

Ate and drank in here last Thursday as part of the BBD offer in the hotel. The staff were excellent, very welcoming as we entered. There was a slight wait in getting the attention of the serving staff to order but i believe that was due to it being so busy. They were hardworking and very pleasant. The food was great and plentiful. Would definitely visit again.

On a 2 night break to the Grosvenor Pulford Hotel we ate in Nelson's bar on the 2nd evening . Disappointing. Slow service and food only average. Splash out and dine in their Palm Court restaurant instead. That is excellent.

my friend had baked potatoe with ham & cheese the ham was dried it was disgusting & the cheese was just a sprinkling, she asked for another dish - there were 9 of us and I booked a table of 10 bbut wasn;t asked for a deposite but someone kept ringing me up asking for a deposit - why wasn't I asked at the booking - not going there again we thought the food was dried up - there are better places in the area plus the person I spoke to was quite off hand

We’re so lucky we have this on our doorstep! Not only is the hotel amazing, Nelsons Bar is our favourite place for pub grub! In all the years we’ve been going, we can’t not have the steak pie! It’s the best I’ve had anywhere! Staff are superb too.

Booked online with ease. Changed number in booking by phone without a problem. Excellent unhurried service. All in the party enjoyed their chosen food. Will definitely be returning.

My Friends and I thoroughly enjoyed our lunch at Nelsons Bar Friday 10th January the staff were Very friendly and looked after us during our meal

Booked for 8 people but 10 turned up. .all accommodated. Lunch menu was very varied. Food lovely. Everyone satisfied. Service very good. We wandered around the hotel reception. Beautiful decor and very tastefully decorated for Christmas. Thinking of staying on Valentines night to celebrate our 25 years together

We were staying at the hotel over Christmas and on Boxing Day the planned meal did not appeal at all, so we went looking for an alternative - we did not go far!

Food was gorgeous, staff great and priced right. Recommend.

Called here on Saturday evening last minute. Have to say the food isn’t great. Overpriced for the quality.! My partner had a grilled salmon served with chips and a beef tomato which is very odd sides to go with a salmon.! I had the homemade steak and ale pie which was poor there was more gravy than filling and the pastry was soggy. The peas that came as a side were very pale in colour and not a healthy vibrant green colour. On a personal note for what we had and the quality it’s overpriced

Dined here before going to a Carol concert on Eccleston village. Had a lovely time. We chose the Christmas menu 2 courses for about £21 and it was very enjoyable. Staff were polite and attentive. Highly recommended.

We had wonderful Christmas lunch.

Booked a table for 5 and were warmly greeted by staff. Shown to our table and ordered drinks. Lots of choice on menu - Christmas and standard on offer. We opted from the regular menu - 2 light bite fish and chips, 1 Katsu curry, 1 chicken wrap and 1 ballotin of chicken. We were all delighted with our meals and very good value for money. Ended the get together with coffee and we were not rushed by staff to vacate.

Beautiful chicken katsu curry. My boyfriend had the prawn katsu curry and said that was delish too. Thoroughly enjoyed our food and drinks with friends before a special day.

Went for a family afternoon meal on a Sunday . We were looking for a nice Cheshire restaurant . It looks lovely from the outside and on first impressions inside looked ok too. Bar staff nice food awful !! Greasy ,cold , poorly reheated and generally disgusting, the food left under our table from some previous unfortunate diner was just the icing for us . Maybe if you are going to go , try midweek when they might have more time to reheat their offerings more effectively.

We visited Nelson Bar last saturday and the service was very slow. The bar is under-staffed. We had difficulty getting our order taken. There were used tables not cleared. This happened to us about 4 months ago too and complained then to the manager then. I felt she did not take it seriously then. The manager was still there again last saturday and again not really noticing the situation. We will not be going again any time soon

Love a visit to the Grosvenor Pulford, a very warm and cosy welcome to the end of any busy day.

We stayed in grosvenor pulford hotel and went here for tea. Dog friendly , food was amazing. Lots of choice. Pretty nig. Pub. You can book but we went mid week so didn't have to. Would definitely go back if in the area again. Food was amazing

Went out with 3 family members today,the other 3 had a small haddock and chips,I decided to have a a Cajun chicken burger ,when it arrived the bun it was on was ice cold and the burger lukewarm,I asked for it to be reheated and was told that I would get a replacement this didn’t happen as I had it back in 3 minutes,back it went again and came back as if it had been cremated,no apologies from staff or manager,extremely disappointed with the whole experience

But have to say the steak and ale pie while very authentic was heavy on gravy and light on meat, but great service and delicious food

Almorzamos en Nelson's un sábado por la tarde. El servicio fue bueno y el edificio tiene un ambiente acogedor. La comida es cara, así que esperábamos comida estándar de gastropub. Mi esposo ordenó un pastel de carne y cerveza que no tenía mucho relleno y no era más agradable que uno que le daría un Wetherspoons. ¡También para 15, no esperarías salsa Bisto! La decoración del pub es agradable, pero creo que están cobrando de más por la comida mediocre. Si cobran un poco más que el pub promedio, la calidad de la comida debería reflejar esto.

Nos alojamos en el hotel por 3 noches hacia fines de agosto de 2019. Estábamos celebrando nuestro 45 aniversario de bodas.