Nando's - Orpington in Bromley

Meet a school friend for lunch. The staff were very helpful and friendly and didn't make you feel rushed. I am a very plain eater and we're fantastic with my food which was lovely.

Food was good but the waitress named latoya there is extremely rude and probably not happy with her minimum wage job. She has extremely rude attitude and very unfriendly. If theres one reason why sales go down is because of her. Just bad for business. I have been a regular at this restaurant for so long but wont come back ever again Edit - months later still no apologies nor any response from management about their workers behaviour Pathetic.

Family meal out afternoon, was very enjoyable there. Food was nice and hot. Service was good 👍

Came tonight, family of 7. Don't normally leave reviews but we had the most loveliest waitress, Jacqueline. She was so welcoming from the moment we walked in the door with a fantastic and funny personality. Had a really stressful day and she really lightened my mood. Even if the food was crap, I'd still leave all 5 stars just because of her. And no, I have never met her before in my life

Another Nando's crossed off the list! And this is one of the greats (although most are very good!) After a lazy day at the beach, we stopped off here on our way home, and were warmly greeted by the wonderful Jenny, the Manager. She was just the right amount of chatty, and so warm and friendly. The food was great as always, and Jenny and her team continued to provide top notch service during our visit. Would absolutely come back, next time I'm out that way.

Food average for nandos. Same for the environment. Very wobbly table, dirty table and floor, long queue for ordering, no ice for drinks. Some of the staff sitting outside the restaurant, smoking weed I believe? With the security guy? So strange and unwelcoming, it was 6pm as well. Felt like a gang was there. Nandos losing grip of customer service and not worth it actually. They even lied to us saying they don't carry the sachets of sauce anymore when we got some food to take away!

This is a lovely, large and well lit Nando’s. There’s free parking and it’s in close proximity to other retail shops.

I loved visiting nandos in Bluewater shopping centre, so decided to visit here as it was closest to me. It was lively when I visited. Got a table , but it was dirty and had to be cleaned. Service was a bit slow and laboured. Ordered my favourite with refill drinks only to be told the ice machine was not working and had to drink my drink at room temperature 😔. Not nice at all. The food was tasty as always but the warm drink ruined my experience. Very disappointed in my opinion. I hope they fix things soon. Will take a while before I visit again. Still recommended. Nandos is Nandos.

Nice place. Rather dated. Ice machine was not working and an order we made was forgotten till it was pointed out, though it was timeously brought thereafter.

There is a black woman who works there more than once. She treated me very badly. I don’t know why she treats us as customers like this. I refuse to come to this branch again because of that, and I do not advise anyone to go.

Honestly just a fantastic place to eat. The staff were friendly, welcoming and funny, the food was delicious, I requested peri peri chips and they brought me plain but they fixed it immediately. The atmousphere was also very nice. There was an issue with the Soft drinks machine putting out very watery coke, but I dont think that takes away from it being a good experience and they were working to get it fixed.

my friend ordered her food it took over half an hour i ask when it was coming the women was quite rude and said there is a lot of orders now when we ordered when there was barely anyone here at the time nando’s food never takes long too come and when one persons food come the other came right after or at the same time . after another 15 minutes i went to the till and asked where her food is a nice lady figured out where it was she apologised and gave her a full refund thanks too the women helped us

Poor customer service! Been standing for over 40 minutes been told time after time we’re get seen and still haven’t Don’t waste your time go Tesco’s for a meal deal!

The place is fun, but the service is very bad from one of the employees called Latanya. We filed a complaint about her bad behavior and bad words, but she still works there and repeated the same bad treatment. I don’t know what the reason is.We file a complaint with one of your employees and you welcome it. Why didn’t you care and read the comment and mistreatment from one of your employees? I do not recommend this branch.

As always, wonderful food!!, This time, one of the waitress offer my daughter free ice cream, which it lighten and brighten her face after a hard day.

I've visited the Orpington branch a few times. The food was delivered hot and tasty as usual. The staff are polite and friendly

Manager is amazing fantastic customer experience. We had a small issue and she sorted it immediately with a smile and professional manner really lovely experience

Living in battersea and constantly having to travel for work means I’ve been to a fair few Nando’s branches over the years. However … I honestly cannot speak highly enough about this particular branch & team. I’m always greeted with smiles and made to feel welcome - even when all greasy and dressed in work clothes. The staff remember my unique order and never fail to impress. The manager Chloe is a true asset to the company and more managers like her are needed in any business. No ask is to big, and if by some chance a mistake is ever made, she is so quick to go above and beyond to rectify. Alfie, the chef, is a legend and gets my order spot on every time regardless of my particularity with my order! All in all brilliant representatives of the nandos group !!

It was a beautiful experience, I had fun with my family and the service was prompt and top notch. Thanks Nandos, we visiting again soon

It's not often that I take the time to leave reviews, but I had such a positive experience at this branch that I wanted to give credit where it's due. The level of customer service provided by the waitress and the young lady who took our order was truly outstanding. Their attentiveness and professionalism made our visit very enjoyable and exceeded my expectations, especially when compared to experiences at other branches.

Cold food… missing items.. no competition provided.

Always have said this is one of the best nandos I visit. Keep in mind my original is the original in hounslow but the nugent one puts the hounslow one to shame. Great food and great service especially Jackie. She always promotes new items and recommends the best. Wouldn't have tried the gravy without her.

Just visited Nando’s. Food and service was excellent as always. Special mention for the manager Jenny who was extremely welcoming and friendly and made the whole experience very pleasant.

No waiting. Nice and friendly. Will return.

The staff were friendly and welcoming. The food was good and the atmosphere wasn't bad. I'll definitely go there again

Great chicken livers! I have almost given up on them but because of experience in this branch I have changed my mind, decent service (almost, forgot to bring my second glass of wine ;-) but were very good otherwise) as for atmosphere it was nice and peaceful for quite a long time (I eat rather slowly) till family with a screaming toddler walked in… I have problem with screaming children and even bigger one with their parents who do nothing about it But its just me ;-) it’s personal

Really nice service, such friendly and helpful staff. Food was a little cold with small portions, esp with the chips but the staff were fantastic.

Arrived early for take out staff pleasant and helpful with choice

Worst Nando’s to pick up deliveries from.

We visited Nados in the nugent centre this afternoon. The service from the staff especially the manager was amazing. What a lovely lady. Great atmosphere and good food we will be back very soon.

5* all round. Best Nando’s I’ve ever had. Brighton Nando’s need lessons from this chef. Saka sauce spicy as he is silky.

Visited today as a group of 9, we were seated promptly and food came out exceptionally quick for a busy restaurant. All food was delicious, one of the best Nando’s I have visited and there are a few! Staff was so friendly, I believe the manager was called Jenny/ she was superb! Will visit again when in the area. Keep up the good work.

Nando food just as good as any Nando. Had the hot 1/2 chicking with hot double chicking and peri peri chips... yes was a bit hungry. Very tender juice chicking and perfectly good chips and chicken. The chips are salty and the pefect combination of im hungry and want it to taste nice and i dont want to die of diabeaty and i like the gym! I asked to be seated somewhere different as i am a bit people consisious and autistic but was brave very nicely ask and they was complainly fine for me to go seat in a corner!

Food was delicious and plentiful. Chloe was attentive , so friendly , patient and caring

Slightly posh chicken and chips.

Slow service, does not look very clean and strange background music, over rated food and not value for money, wouldn't go again.

Visited on a weekday lunch time. Food was delivered to the table in just a couple of minutes. Fantastic

Great food and fantastic service

Amazing service, food was cooked to absolute perfection and all of the staff and the manager were friendly, in control and helpful. Best experience we’ve had in a restaurant for a long time. Thank you great team work Nando’s orpington!!! X

Usually good but at the time no heating so was very cold inside!

Food was amazing so were the workers they were very pretty too,5 stars

This place is awful! After sitting down, I got told by an old white lady (staff member), that my baby 'in her buggy, only 3 months old' isn't allowed in the restaurant, as something might fall on her. Never heard of that policy in my life! The Walnuts centre Nando's went above and beyond when we went in to eat, when our baby girl was a few days old. My lemonade was disgusting! I got told it had ran out of syrup, but nobody was quick to fix this. Very unimpressed! My dish was so dirty with grease, half of my rice slipped out and ended up in my lap! When I went up to the till for a box, with my baby in my arms, only 1 staff member acknowledged me (Thank you to her for being the only helpful member of the team)

Very hit and miss with the wait times... Generally a good place to eat overall but if it's busy the kitchen just seems to stop...

Can’t give a rating when it doesn’t get delivered been waiting over an hour and heard nothing had to call to get a refund.

The long wait for the food was a shame (53 minutes). Staff were friendly though.

Walked in with table of 11 at 14.30. Told possibly can seat you in 40mins but might have to be split tables (It was busy). Left telephone number to call when ready and no one called. Ended up going elsewhere.

Me and my partner didn't have the best experience at orpington nandos. The cups, cutlery and plates were all dirty when given to us! Disgusting! It makes you wonder what else isn't cleaned very well. The knifes and forks are so old and scatched that it's off putting. Security guard at the door is walking around with headphones in his ears texting on his phone. When ordering our food, we asked to use our bluelight card and was told they don't do that when clearly it says on the website that they do. Music was blaring. The place was freezing.

You can't go wrong with Nando's. Friendly staff, good food. Just a suggestion - they can brighten up the place a bit more. You can easily miss it if you are not local or not following google maps.

Jacquie was amazing, brought our food out to us quickly and informed us we could save money next time by ordering the platter and getting the exact same things. We had a little chat before we left and she is just very lovely. She is a credit to the store, amazing woman.

Nanda food quantity and quality has deteriorated over the years..

Good food which was produced promptly, and enjoyed by my grandson. On this occasion the restaurant was quite cold

Seated quickly, no mention of any wait but it took 45 mins for food to come out and when it did my entire plate was stone cold. I sent it back and 15mins later, the waiter came and chased it up, only for it to be found waiting on the side. I don't know his name but the waiter who sorted out my meal deserves better. He was the main (and perhaps only) one running around serving people and dealing with complaints while other staff were prioritising takeaway and delivery orders. Way more food went in the delivery pile than it did to anyone's table.

We usually enjoy going to Nando’s quite a bit but the last few times it’s taken ages to get our food, been cold, just disappointing. Not just Orpington but other local Nando’s too.

I ordered yesterday at 16:40pm a delivery that showed estimated arrival being 17:35pm. The ordered arrived at 18:15pm! I then noticed 2 items were missing one being my 2 year olds chips. When I touched the food it was freezing cold! I was so unhappy because we had waited so long and were starving. This was a treat night for us since we don’t spend on takeaways much with the living crisis being difficult and it wasn’t cheap as was above £50. I rang up the number shown on the site and they was only going to refund for the missing items even though we had to throw the food away since it was stone cold. Myself being pregnant, my husband did not want me to eat freezing chicken and cold halloumi. After arguing and getting through to management we finally got a full refund and had to cook something since it had taken so long we were all starving. This has completely put us off ever ordering from Nando’s again or to even visit Nando’s since the quality of food seemed appalling.

This location is really good specially through their caring and respectful stuff!

Loved going here recently for a lunch, tasty dinner, right amount of heat as hadn't been to Nandos for forever, got me a nice takeaway too! A nice gentleman called Jay was especially kind, the servers too! Very ashamed I broke a sauce bottle accidentally, trying to carry too much, fibromyalgia pain after shopping trip, silly Billy me! The staff handled things with grace and speed clearing up, went to Nandos on a Friday afternoon, was nice not too busy, lovely music in the background, Portuguese with afro beats, will go back again next time I am shopping at the Nugent, no broken bottles 😳

Service was excellent - everyone was so friendly

Massive shoutout to Maria who is a lovely worker and is always soo kind and polite whenever I come in! Always soo helpful and sweet

Julio is a brilliant manager , we had some issues with the food and he promptly helped resolve these. He helped ensure it was a great nandos experience as always. Julio is an asset to nandos.

Ordered on Deliveroo, for the last 3 times now they forget to put sauce in that we have paid for. Don’t understand how hard it is to remember to pack sauce. Very annoying! Ruined meal

I wish these guys would pick up the phone surely they are not supposed to just ignore the phone. I was on hold for 30 mins on two different phones and no answer. Honestly it's ridiculous I will need to try another branch as this one is terrible. 50 mins later no delivery and still not picking up the phone. Now I am battling to get a refund to order elsewhere fun and games on a Monday night just what you need. I will update everyone with the final scores. 1 Hour later and their customer services are now refusing to refund me no delivery still and can't get through on the phone. Now I am being told your order will arrive when it arrives and we will not refund you ETA is currently at 1h30 mins. Customer services put the phone down and now will not answer the phone as they can clearly see my numbe. So wow eventually my food has been picked up and 1h40 mins no pick up of the restaurants phone clearly there mist be an issue at the restaurant that has happened Nugent is terrible avoid at all costs I wanted to eat have an early night and this was not going to happen ordered at 7pm food arrived 8.40pm cold and soggy that I had to put in Microwave imagine.

Great food. Staff is super cordial. Prices are affordable. Best chicken in UK

Excellent service and food was delicious, highly recommend

Best Nando’s in the area great staff too

Never opens on time. Meant to open at 11.30 on a Saturday and at midday we've been told they won't be opening for at least another 15 minutes. Not the staffs fault, of course, but this isn't acceptable Nandos.

It was an eve where there was no experienced chef helping so we had a bad experience with timing of the food, quality , billing everything ! Never happened before but has put me off to be there again with my family esp a child waiting for even chips for 40 minutes was quite a hassle ! We could see loads of take away orders going while we kept waiting for even a small dish for my child. Not worth the money for sure - if juniors were helping and quality of service and food was going to be down why was price the same ??

Thank you to the staff member ‘Che’ who was super friendly and professional during our lunchtime Nando’s! He was very helpful and nice, despite our awkward changes to the menu etc, but he was accommodating and nothing was too much to ask. Thanks again, and see you next time

Great food. Easy free parking and nice staff Above average nandos for you, will return

Nice to have quick service and good quality food to take away. Came back today not so great service today was not up to. It's normal level. Wait was longer and if I was not given a two different versions of the wait time only when I inquired I would not be upset.

Quite the,worst Nandos experience ever! Every thing fried was very greasy as was the garlic bread. Would recommend going to Bromley.

OK if you like chicken... Food is well cooked, at a reasonable price, and the staff are friendly. Interesting South African Xider 👍🏼

Quite ordinary chicken dishes, but the services are very good.

Sorry but just bad not been to a Nando’s in a few years and not sure I will again Unplanned 5pm on a Friday visit and was sited promptly on a table that wobbled everywhere sticky even after wiped down by staff chair wobbled Massive queue to Oder as only one person on till so used qr code Took 10 min to get glasses to get a drink and another 5 for starters Person that I assumed was the Manager laughing and joking with staff wondering around asking them how dose his hat look rather than pulling up the staff that were not washing hands when coming in and out of cooking area staff who have long hair wearing it down not wearing hair nets at food prep and cooking stations One staff member came over to say it would be 15 min to get the two skin on chicken breasts in the burger so I said it’s ok if they are not the skin on breasts and he left Food eventually arrived underwhelming isn’t the word not sure how things are cooked (barely) in Nando’s but deffo not cooked on a grill tasteless and soggy they all seemed more concerned about the deliveroo and just eat orders chicken was barely cooked in wife’s meal mine was missing one chicken breast and when I asked about the missing one was told someone came to speak to me about it As my burger cost £16 I wanted what I paid for not given a poor substitute this was fixed promptly though with extra soggy chips I’m assuming as compensation Chips warm not hot and garlic bread like a brick and no flavour in anything really Seems Nando’s fallen foul to the delivery apps as a priority now not the people like so many others and poor skills of staff so machines doing all the cooking And grills there for show Nando’s is Not like I remember anyhow

As a South African in the UK : I found the food to be sub par compared to other nandos I have visited. Chicken was abit raw and lacked enough sauce. However the waiter(Maria) was Very good at trying to fix things, 5 stars for service and atmosphere.

NATASHA WAS WONDERFUL. Great service and friendly staff. Really enjoyed my food.:) Table 18 27/07

Excellent accueilli..ai bien aimé !

Hats off to Jacqueline, clearly an amazing staff member, who is loved by all staff including customers and does a great job. Well done

Friendly staff. Checked all ingredients with us due to my son having a nut allergy. Gave us a loyalty card and a discount as it was our first visit. Could not rate Cheyenne highly enough. What a fabulous manager 🤗

5 star all the way. Very nice staff very understanding of what you are allergic to. Cook’s there know what they are doing. Would recommend this place

Very busy,good service and food

Lovely evening with my bestie ♥️ 🍗

You can't go wrong with Nandos. Usually visit this branch often. Highly recommend 👌

Portions of sides are terrible now, charging a lot for nothing,

nice staff, quick service, clean and great food :)

Nice friendly staff, clean restaurant. The only downside was one side of my wrap had the smallest bit of chicken. Apart from that it was a pleasant experience.

Me and my colleague come here often for lunch and the service / food is usually very good. The only slight issue is when it becomes busy then we have had very bad service to a point whereby we just turn round and leave, albeit this is infrequent as the service is usually good.

Staff were good food was lovely well presented

Friendly staff and usually fast to get a table, very easy to order as you do all online. I just would like to get a cleaner cutlery.

Good food at a reasonable price. The atmosphere was fantastic, and excellent customer service.

Typical Nandos, amazing as ever

On a cold day I wanted to get something hot to drink for my elderly Mother, however I was informed that Nandos do not serve any tea or coffee. The staff were very sorry and polite but I find this ridiculous that they do not serve such a basic beverage.We left very disappointed and embarrassed.

They should have opened at 11:30 as it says on the door, but did not open untill 11:50 and left customers waiting outside. The service was slow fine and the chicken was undercooked. This is my third time to this Nandos and it gets worse each time! I will not be coming back.

Nothing was available on the menu and the our waitress begrudgingly served us

I would like to say the waitress was very helpful. They were understaffed and there were no plates, forks etc. The staff cooking did not have hair nets on. 4-5 tables were piled up with dirty plates and no manager in sight.

Whoever was was working at the Nugent Nando’s on the 16/04/23 around 8:45 to 10PM honestly needs a pay rise! I have had about a million Nando’s and this food had me literally dancing with ever bite to the music. The chicken was so juicy and the garlic bread was so soft but still crunchy! I do not even know how this is possible. Best atmosphere while I was ordering the food, I almost wanted to be working behind with them! Over the moon, best meal I have ever had.

We had a good meal here, can’t find any faults. The staff were really good, friendly and attentive, in particular 2 staff, the guy that took our order and the lady in button shirt who served our desserts. Good customer service and good ambience - not too loud. Thank you.

The best Nando’s hands down - hubby and I come here 3 times a week 🙈 and are always met with friendly staff and delicious food! The chicken is super juicy and their garlic bread is just lush 😍 top tier staff!

First time in nando's orpington, nugent. The staff were very helpful and friendly. The food was hot and well presented.

Nice and friendly staff. #AngeReview

Had a great experience - no wait for a table, polite staff on the door and service at till - a girl with blonde curly pony tail was very friendly and checked we had what we needed , the manager said hello and made us feel welcome Every staff member we spoke to checked if we had allergies before we ordered which was great Food was cooked to perfection Thank you !