Nando's - Beckenham in Bromley

Great service and professionalism throughout , huge praise to Harry the supervisor and Megan for accommodating all requirements. Couldn’t recommend enough!

Very tasty food. Nice staff. I really enjoyed my experience.

Worst customer service ever, I ordered twice from them through the app and I call to make sure that I get legs and not breast and they confirm that I get legs and when the order arrives I find out I get breasts, I have got 2 kids who only like legs and not chicken breasts and that means 1 of my kids won’t eat because of this problem. Never ordering from Nando’s online again, how come the don’t have an option to only order legs or thighs.

I ordered half chicken, chips, mac cheese last week and it came with a selection of sauces, peri salt, napkins and the chicken was still hot and juicy & covered in sauce - m&c had a lovely crispy top BUT tonight dry ish chicken no sauce on it, no crispy top to the m&c and it lacked cheese , no sauces napkins or salt very disappointing tonight and I won't order again , not for 22 quid with this lack of attention and lack of quality

I often come to this Nandos as they have the best staff, always on it and very nice. I ate in today and they were clearly understaffed however the manager? Short guy, with a cap was great-he was running around doing everything! And there was another guy who im assuming is usually in the kitchen as he was wearing a blue hair net was on the floor and doing great also. Great job guys!

Great - hot food and attentive staff

The staff are always friendly and attentive even give me free sauce when i collect food. The food is always fresh and cooked well no complaints

Went in there yesterday, and throughly enjoyed it:) Gabi was great and gave us a free glass which was really nice!

Great with several people with different allergies

Came in today at lunch (17.02.25) with my young daughter. The young waitress with blonde hair was so lovely really made us feel welcome and even helped me to get my drink and cutlery. Sorry I didn’t get her name. Thank you so much!

I ordered £20 food and received very cold food below acceptable temperature and when I called the staff were so rude and disrespectful. No value for money. Called Nandos headoffice and they wanted to offer £4 refund. You can imagine. Would escalate this further.

First time tried with Nando’s but disappointed. Food was not up to the mark . Not warm enough and inside the restaurant it was too cold . At the counter they haven’t accepted blue lite card . Service was not good. Totally unsatisfied and paid for nothing .

10/10 service always especially from Khalil who is beyond helpful.

Had a fantastic experience at Nando’s! A lovely waitress named Georgie served us, and from the moment she did, she was so friendly, attentive, and made my family and me feel really welcome. She provided excellent service with a big smile, ensuring everything was just right for us. There was also another lovely waiter whose name I did not catch, but he was just as kind. When my son dropped his chicken fillet on the floor, he replaced it free of charge without hesitation. It was such a thoughtful gesture and really showed how much the staff care about their customers. The team at this Nando’s are brilliant – Nando’s is lucky to have them!

Went to Nando’s beckenham for Dinner, Great atmosphere, excellent customer service Georgia and usher delivered high quality service, thanks guys

Went for dinne, great atmosphere, excellent customer service, Georgia and usher delivered high quality service

Thank you Tegan for excellent customer service so early in the morning.

I still stand by that it's always a great place for food, and the servers are kind and lovely to talk to. Highly recommend the fanta wings limited time meal as well as the warm chocolate pud with its sweet orange curd and a flicker of chilli

As always Nando’s beckenham are always good, and the boneless thighs I normally go for is cooked great as always, a shame we have to wait to be seated due to the restaurant being popular. Tegan who I think was the manager I think who provided us with great service and Georgie was lovely and professional too.

Always order thighs and they were best cooked here today! Tegan couldn’t do enough for us. Really responsive team, quick service, no complaints. Thank you

We went on boxing day, and food was of usual standard. Been there many times before, clean and tidy. They made a few changes to the dishes to accommodate without any fuss. I go with my pensioner relative and always surprised they don't serve hot drinks like tea... so they had to drink tap water. Which is why only 4 stars and they didn't have any malt vinegar 🤔 😕

Always prefer going to this Nando’s, staff are great, especially Georgie who create such a great atmosphere and was on it with everything. All the inside in so nice since the refurb and food is always great :)

Nice place to get something quick to eat and eat with children. No wait time and the staff are really nice. The bottomless ‘ice cream’ is good for children. It’s not sweet so they love the novelty of being able to eat loads.

Nando’s Beckenham is my local restaurant. Food is always 10 out of 10 when visiting the restaurant and usually extremely busy, which is hard to execute. Deliveries are not to the same standard sadly, and I’ve had a few occasions of missing items. Between Deliveroo and the restaurant, the matter is always resolved. For Such a busy restaurant, I never feel rushed when eating in there I find the staff extremely friendly customer service impeccable. For me Only one member of staff lets the team down as she is rude, unprofessional and acts like you put her out if you ask a question, sadly she’s one of the manager's I believe her name is Gabi,

Absolutely rubbish! Ordered through Deliveroo, 3 adult meals & two kids meals. 2 of the adult sides didn't arrive, only one corn for 2 kids meals arrived? Also for some stupid reason they think it's acceptable to put 2 freezing cold drinks into the same bag on top of the hot food!! Why? They decided out of £60+ order £2.40 was an acceptable reimbursement even though 3 meals out of 5 were incomplete! Delivered was very good & ofered an extra monetary reimbursement whichbi hope is claimed back from this awful branch as its NOT deliveries fault the staff packing the orders are unfortunately not doing they're job properly. A nice planned takeaway night in ruined! Won't bother with Nandos again.

So. Food was 10/10 possibly the best tasting nandos my boyfriend and I have had and we’ll probably come back. But it took forever to come and it was pretty cold so we had to keep our coats on. I was very disappointed that I asked Gabby to please add my order onto my nandos chilli and she assured me that she will do it later and it’s been about a week and it’s not done so that was very disappointing being that she was kind otherwise.

I ordered a delivery from this store yesterday and it was absolutely disgusting. I ordered my in “hot” flavour, it was plain and undercooked. Quite frankly, they are lucky their store was closed by time I received my food.

Gutted they didn't have any chicken livers avaliable

As always the best food served here & the staff super friendly happy people massive shout out to our waiters Harry & Ryan 2 absolute gents went above & beyond an absolute credit to nandos Beckenham Thank u lads & the lovely manager who was also super friendly I’m sorry I didn’t ask u for your name but I hope u also get credit for being so nice such a lovely clean friendly restaurant will be back again soon 💯% 🐔

We ordered takeaway and the majority of the food arrived Burnt!

Good place if you would like a quick chicken meal. Can tend to get a little crowded over the weekends

It’s the first time in forever that I’ve had a nice, hot Nando’s takeaway that I collected! Gabby was also really lovely, helpful and asked us if there was anything else we needed…thank you gabby!!

Myself My Daughter & My Mum came here for lunch today & not only was the food amazing but super credit goes to our waiter Harry who went above & beyond & was so friendly & also The lovely Manager Nina who came over & asked how we liked the new starters she was also amazing & friendly both a credit to Nandos in Bekenham 5* employees so nice to eat in a restaurant where you have super star staff 😁

we had a nice family meal here today as I didn't fancy cooking this evening! AJ and the rest of the team were really friendly and very attentive, which made our experience really nice. Thanks AJ for great customer service

Good sized restaurant and very friendly staff. The food is super quick and top notch as always 💪🏻

Super friendly staff and excellent food as always :)

Will be making a formal complaint regarding my experience getting a takeaway in store this evening. Absolutely shambolic service from staff and a couldn't care less attitude. Also lies and rudeness. I'm shocked.

Best service ever in this branch and staff are welcoming and helpful.

Ordered through Deliveroo. Received the wrong order. When we called to see what ask about the mistake the employee was rude and ended the call when we asked to speak to manager

The staff was welcoming, although it felt a bit pushy that we were more than once “suggested” to use the QR code to make the order, although we did say that our toddler wanted to us to order at the till, and as we approached the till we were “reminded “ of that option for the 3rd time in less than 10 minutes…so it didn’t really feel as a suggestion but more forcing us to it. Also, considering it was barely midday, the toilets were filthy and looked like hadn’t been cleaned since the night before.

I saw only men serving but honestly these guys are the best u can find. They are very helpful and serve with a smile. I visited on Friday afternoon and the place wasn't full so I got the best. 2 parking spots right infront on the high street

Harry is always welcoming, friendly and delivers great service always

If I could give this place zero stars, I absolutely would. The single star is solely for the manager, Khalil, who seems to be the only competent, kind and hardworking person there. The rest of the management is an absolute disgrace. It's appalling that Matt and Nina frequently show up to work visibly intoxicated, which is not only unprofessional but also a clear violation of workplace safety and conduct laws. This blatant disregard for the law creates an unsafe and uncomfortable environment for everyone. The state of cleanliness is equally atrocious. The cleaning is well below any acceptable standard, which could easily violate health and safety regulations. It's clear that there is no real effort to maintain even basic hygiene. As for the staff, they are some of the most unpleasant and lazy individuals I've ever encountered. The so-called 'trainers' are utterly disengaged, clearly hating their jobs, and it shows in their complete lack of effort to train anyone properly. Their negligence not only frustrates employees but could also be seen as a breach of their duty of care under employment law. This place is a disaster, and I strongly advise anyone to stay far away.

Nando’s has always been an incredible place to get food, and this place is the best version of that. Full chicken platter is fire 🔥🔥🔥

The only downside is having to order on the app Apart from that. All good - food was very 👍🏿

I’ve been to this Nandos many times over the years but today’s experience was by far the best in terms of customer service. For whatever reason my order took longer to fulfill. However the team ensured the experience ended positively by following the progress of the order, updating me without being prompted and lastly showing appreciation for my patience . Honestly they are a credit to Nandos. Food was delicious as expected.

Member of staff looked homeless and actually smelt bad! Matted long hair and he actually looked sick. Didn't want him anywhere near my food

Nice food, wheelchair accessible just ask for the ramp at the door. Also an accessible loo.

Love Nandos food and we order for delivery regularly but they keep forgetting to put sauces and napkins in the bag which is very annoying. I have called and spoken to someone at the restaurant about this but there has been no improvement. The restaurant needs to have someone checking all the deliveries before they go out.

Lovely staff, but the food portions have dropped in size. Otherwise, it's a great place.

The manager is extremely rude and arrogant. They are not inclusive and do not cater for those with allergies.

I recently visited Nando's and had an extremely disappointing experience. The food took over 40 minutes to arrive, and when it finally did, it was cold and the chicken was dry. To make matters worse, the peri chips had no peri salt on them at all. It was frustrating to see people who ordered after us getting their food much sooner. The restaurant was small and cramped, making it uncomfortable to eat with so many people waiting around our table. Overall, it was a very unpleasant dining experience.

Ordinary Nando’s, always good when you are hungry and want some chicken

Lovely staff friendly. Went with my daughter and family. Granddaughters loved the self service of cooldrinks and frozen yogurt.

Good place but it got smokey due to poor ventilation. Great food and excellent service.

Haven't been here in a while, and I have to admit that the food was pretty fantastic. We ordered take-out, so didn't sit in, but everyone was enjoying themselves and it was pretty full. The people working there are lovely, chatty, and very well mannered. They messed up the order (only slightly), but the manager Sophia was very kind and gave us some credit for next time - which will be very soon as the food was SO good. I had the butterfly chicken burger, extra hot, and it was absolutely delicious. My wife had the grilled chicken wrap, which was also very good, but the star of the show was the new mac n' cheese. My wife is American from the mid-west so she's a bit of an expert in the good and bad of crispy cheesy pasta, and this stuff got top marks. Given how lovely they are, how good the food is, we may just become regulars 🤗

I politely called over one of the staff to give them feedback on the chicken. I received it five minutes after I had ordered it and it was very overcooked. Pointing to the fact that it was obviously not freshly cooked… I was told I should maybe have more sauce on it! Another member of staff came over and asked if everything was okay, I explained that I was giving feedback and that the chicken was not good at all. It wasactually inedible. He offered me a free drink or dessert, I declined. I told him I wasn’t out for anything free. I just wanted to give them feedback and that they should pass it on. I watched and neither of them approach the manager who was doing a fantastic job And seem to be really on the ball! Would I come here again, no. But unfortunately it is the manageress who will take the flack for this bad review. Even though she was doing an amazing job, her staff were just not passing on feedback from customers

My favourite Nando's Great service, staff always friendly. Food is delicious.

Very good service and good quality food, all staff very polite and harry especially goes above and beyond to make sure the service and food is the best

Good food, quick service, pleasant customer service, ideal location(parking in village way car park nearby), good atmosphere. Occasionally slower service when busy but that's to be expected. Kids and I have had many good meals there.

Food is what you'd expect so im happy with that. However, they have given me the wrong items a few times. Which is annoying because I collect my Nandos and drive home. I suggest you check your take away orders before leaving.

Food is fine but the servers are poor. Mistakes on the order (wrong sides and missed the drinks off the order) and having to wait for it to be fixed once the food is at the table. Then, when you're eating your food, a server comes to the table next to you to clear it and sprays all over the table and on my table, which inevitably goes over my food. The issue was resolved is no time at all and the server was very apologetic but common sense seems to out the window. Spray the cloth then wipe to avoid spray being thrown airborne and onto customer's food.

Says the place is open at 11:30 yet I came in my lunch break and it wasn’t open, and when they saw me at the window they pretended not to

It's gone downhill, in my opinion. Smoky restaurant area tables sticky staff too young and not bring abile to talk clearly street language. Taking away salad option in sides. I don't think I'll be going again. Just didn't feel it's as clean as it used to be toilets wet and messy. This restaurant has been neglected.

This restaurant is a testament to the artistry of cooking. Exceptional!

Waiter was amazing and sooo caring. Close care and attention paid to helping my daughter order her meal as she has severe allergies. The food was delicious 😋

Popped in for takeaway on way home around 9pm. Even though restaurant crowded service was quick, friendly & order soon prepared. Being late in day chicken had gone but able to choose wings instead, with spicy rice & corn on cob. Soon got home to enjoy a satisfying meal. Definitely going again!

Food always seems good, service is fast and can get seats in your own space

Another great meal.. Fast friendly service.. Food well cooked. Children friendly also..

I went to buy take away the gentleman who took my order really knows the rules the first thing he greeted me with a smile and he asked me if I had any allergy to me that's a top mark he understands his job

Nandos always preserve a tatditional taste of their chicken and they never fail to impress

Delicious and well prepared meals. Quite busy at peak periods. They ask for allergies before confirming your order. The staff are friendly.

Garlic bread is always burnt and dry. Tastes like coal not garlic. Chocolate fudge cake looked like someone took a big bite out of it, for that price I expect the whole slice. All other food was lovely

Three of us went on a Friday night and were asked to come back for a table which was fine considering that we were a walk in. We ordered as a pair and a single, within two minutes of each other. The two of us waited for our food for about 20 minutes, and my friend who ordered on his own waited a further 15 minutes for his food, despite it waiting on the side for at least 5. They weren't short staffed but some of the waiting staff seemed not to care that food on the side was going cold, which it had by the time it got to the table. Such a shame as Nandos is normally a reliable dinner out for us.

The food was good and the staff were really polite and friendly but it took a while for some of the food to arrive.

Had many encounters with different Nandos branches. Normally, staff members love the customer , but it seems to this particular branch. One staff member had a really bad day , really loud. Banging all ustensiles. It's not welcoming at all. Food was different taste. Asked for double breast extra hot. It was tasted really dry. The chilly was not what I thought what I tasted in other branches. Tried the bottles. Unsure if it was out of date or something else. Paid for belly filler rather than tasty chicken at the local nandos.

As always, amazing service, fantastic food and a great place to go!

Liable to be noisy and kids are rampant! Friendly staff. No coffee

Food was 10/10, incredible service by Georgia was very looked after, would defo recommend

A lovely restaurant with Kind and helpful staff. Very clean and tidy, and great food of course.

As expected, average food. Toilets in a terrible state. Staff are friendly on the upside

Diabolical customer service from both managers on duty .... I will never return to beakenham again BIG LET DOWN

Me my partner go to eat at this restaurant its absolutely beautiful brilliant food service the people that work there are so kind really polite make sure there customers are happy the manager is absolutely amazing to just really nice place to go eat with family friends thank you for having us

This may sound weird but this Nandos is honestly top notch! All the staff are great and friendly, the food is better than most nandos- always the right amount of sauce and flavor never cutting corners. I know you cant usually go wrong with nandos but i really love this branch haha! Great work guys :D

Much improved since I visited a few years ago. Good service, good food, good atmosphere for a bit of lunch with the family.

I went with my family of 6 on Sunday the 20th of August, we were placed to sit at the table next to the window. To my surprise there were big maggot flies 🪰 flying around the table. The flies then started to pitch on the food we were eating. With every attempt to drive them away, it got extremely bad. I asked to be removed from that table but was totally ignored, even though there were others available tables, At the time when it became so bad, the flies pitched on every single person's plate, I asked for them to be replaced with food which the manager was not happy to do. I got so annoyed with the flies 🪰 🪰🪰🪰🪰 I actually had to go to the manager a second time and her comment was ‘ I can not stop the 🪰 what do you want me to do ‘ However, she replaced some of the food as she refused to give back my money. Minutes later, they sat another black family at the same place. Sort yourself out Beckenham, This is not the first time you have been infested with flies, last summer you were full of the fruits that were dropping in the drinks Dirty and Filthy spot 🪰🪰🪰🪰💯

The best nandos in south London

Love nandos anyway..food good as always..staff here very cheerful and helpful..

I liked the concept and the food was very good for a family outing.

A great Nando's where staff always go the extra mile for you.

5 stars purely for Jason’s customer service.

A pretty smooth experience here. When we arrived the restaurant was at capacity but told to come back in 10 minutes and took our names. Front of house was very friendly on this visit. Table given was ok but we requested a booth and they just cleaned it up and offered it to us. Food arrived extremely hot and was up to the usual nandoss high standards. A positive all round round experience here. Just one note for feedback, the table cleaned wasn't particularly thorough and just sweeped some crumbs onto the seats.

Fantastic place. Great food and super friendly staff. Highly recommended!!

Went yesterday lunchtime and the staff member who showed us to our seat was really fantastic. He was really helpful the last time we went too.

Ordered through the Nando’s app and collected from the store Leo was very helpful with providing my food and ensured I had the extra sauces I wanted.

Popped in for lunch after a gym session, Lovely service and great food!

Terrible chicken delivered. Customer service just diverted me to fill in a form. Been going Nandos for years and never had a chicken this bad.

I'd never been to a Nandos before and it took a moment for me to get my bearings. Once I'd worked out how they do things there I placed my order. The staff were friendly and helpful and explained the different levels of spiciness you could choose. I've never been a fan of having a burning mouth so I stuck with a medium hot sauce. The food was very nice with good sized potions. My wife, who normally only eats like a mouse, demolished her food quickly and said she enjoyed every bite. She looked very full afterwards! My chicken was a little on the dry side but not so bad as to really affect my enjoyment of it. My daughter also enjoyed her's. She'd been asking to visit Nandos for days and the food was entirely worth it. Both my wife and daughter are vegetarian. My wife in particular has been vegetarian for the past 40 years. She said that the veggie options offered by Nandos were the best she'd seen for a long time. This explains why she and my daughter were so enthused about the restaurant. So, having said that, why only three stars? Though the staff were very engaging and friendly they seemed a bit chaotic in their approach to service. They forgot to give us the starter we'd ordered, so I had to queue up to ask for it as there was only one person working the till. When I got back to the table the food had arrived, but we had no cutlery. Again, I had to queue up to ask someone to get us some knives and forks. The staff responded quickly to each request and rectified each situation efficiently but these things are pretty basic and not the sort of thing that any restaurant should be getting wrong. The toilets were grubby but not badly so however, the toilet paper had not been restocked. This made things awkward. That equals two deducted stars from me, which is a shame. If they'd been on the money with these fairly minor complaints I'd be more than happy to give them a full five star rating. I will be back though so, maybe next time?

Friendly staff, food came quick and the food was as it should be

Visited here on very busy Mother's day but the service was impeccable. Had a vegetarian meal which was excellent. Staff although busy were still attentive and friendly. Would definitely recommend.