Nando's - Newcastle The Gate in Newcastle upon Tyne

Hi May I say what lovely professional staff you have here in Newcastle the gate … my husband I had a Christmas shopping day 16 th December and called in for a delicious meal just after 9 pm … There was a couple of unsavoury customers who were testing the staff being overly merry !! And complaining in a loud attitude… these staff work very hard and dealt with this situation so well … please give these young and enthusiastic staff the credit they deserve… the situation was resolved by professional and quick thinking… no one in the business of customer service should ever have to put up with people who have had too much to drink and be insultive towards anyone…. Well done especially to the young duty manager that professionally dealt with the customers and the situation expediently… I would sincerely at higher management give these staff who were on shift recognition of their hard work … we thoroughly enjoyed our meal and the service and attentiveness was 100 % merry Christmas and hope to see you again when we come back from Spain

We came in last minute on a busy Saturday, we were expecting a long wait or no tables but were seated straight away. Even accommodated a push chair. Service was really quick and food delicious. All the staff were friendly and chatty which was a great, a big shout out to Blake and Louise.

A man called syd with a green shirt refused access to a booth to me and my friends. We asked why and he said they are booked but our friends who hadn’t booked got seated there 5 minutes after. Additionally he was rude to us and condensing as we were school children. The rest of the staff were amazing but syd really ruined the experience and made us uncomfortable. Please keep this in mind for the better of Nando’s and the staff room, food was good on the other hand.

Great experience here at the Gate Nandos branch. Friendly staff, and delicious Halal food. Look forward to visiting again.

Great food and atmosphere. However staff struggled to understand me at the till and didn't speak loud enough for me to hear them in the loud atmosphere.

It was quite nice restaurent. Ambience was also good..

Great food. Victoria’s service was lovely (my Instagram is willlnorris)

Very good as all Nando's branches, but here the food is halal, which I loved it.

Lovely experience on our visit, special thank you to Blake! who was so lovely and helpful throughout - definitely made the experience!

Great service and hospitality. Stephanie went the extra mile to make sure we was good!!

ordered food, it was delicious. Loved the note from Blake, really made my day, thank you!! Delivery was quick and efficient also

Had a fantastic experience at the Nando’s in newcastle the gates thanks to the exceptional service provided by the managers Rebecca.

Food was absolutely amazing on piont to the finest even with change in dietary requirements never let me down for my friends best service I have experience and have always experienced it There was a young man with a blue shirt called Sid who gave the best customer experience and friendly positive attitude someone can ask ans receive definelty be back soon very well done to the staff for working so hard and very well done to did for the service.

Fantastic food as ever and brilliant service from Sid!

We got sorted down quickly and served and checked in to make sure the food w as okay. Kind staff that serviced with smiles and a good working attitude.

Me and my partner got served by Zach, who was an absolute delight. He had such a warm and glowing energy. He seemed to have an excellent handle on what appeared to be a difficult situation.

I ordered butterfly chicken, and the food has came bright pink, although the workers were alright, the food wasnt very good, and the food was very small portions as i ate nothing, and thats all i got

Waaw for great test of chicken nandos is number one. Delicious 😋😋😋 foods with various spices.

Lovely staff, was very busy because of results day and I was a collection order, one staff member in particular was super lovely to me, the food is great as always and it was a lovely atmosphere even tho it was very busy 100% recommend <3

We got sat down quickly and ordered on the app. The starter arrived before the drinks which seemed strange. The starter was halloumi sticks which claimed to serve 2 but only had 5 sticks. The main arrived relatively quickly after but was not very flavourful and the chicken was dry. I've definitely had better

We visited the restaurant with a big group of 6 people, the waiter kept insisting that we can only sit in one of the two tables, although the restaurant was empty and no table was reserved!! After that we had to bring everyone to the till to order food, as they don’t take orders from the table, something unpractical for a big group!! Then there is a gap of time, food started coming to other customers who arrived after us, but not to us!! After talking to the waiter few times, food finally arrived and we were told that one order ingredients were out of stock and they had to wait to source it, but there was no communication with us or may be giving us the option to change the order!! The food was not that nice and some dishes they messed up the spice level that we requested, but by then we were frustrated to argue more and decided to get along with it and never repeat the experience again.

Nice experience at this Nando's & the chicken is halal too. Food was piping hot, and tasted awesome.

Absolutely lovely service, the guy was genuinely so pleasant, and the wait was totally reasonable, no issues whatsoever and some really solid food

Got ignored whilst standing at entrance waiting fir a table so gave up and went and sat down. Ordered via the QR code on the table as we seemed to be invisible to staff. Took forever because wifi in The Gate and Nando’s own wifi is shocking. Eventually got our food which we ate with our coats on because the air conditioning was set to arctic. They do realize they’re not actually in South Africa? Place hasn’t improved since last visit a year ago.

I just told the supervisor the sauce is salty it can’t be lol I’m the one that’s eating it I eat Nando’s every week

I've been here a few times and it's amazing the food is always quick and fresh although it doesn't have the extra extra hot sauce but the other ones do the staff are always polite and the place looks nice and has some good songs Plus Halal pretty cool 👍🏽

Me and my freind went for food tonight, the restaurant was quiet we waited 40 minutes to be served and the food was cold rice mash and chicken wrap cold not even slightly walm. Explained to the witress, who was nice to our face and a apologised. She took the food back and when she got to the kitchen she said them are complaining its cold. She then came back 5 mins later with the same food obvious tried to microwave it but it was exactly the same just worse now soggy. I told her it was no difference and her response was would you like pudding, which we declined and left. I'm a regular to nandos but usually use the siverlink. I won't go back to the gate ever again. Shocking service.

Good service and food always spot on

Always great food, can't beat a nandos peri chicken. Prices have increased over the last fee visits

Good food but they got order wrong

Jade and Louise are really lovely servers. Jade kept us up to date with when our food will be ready and she gave us lots of nandos sauce :) thanks! ☺️

Epic experience, right next to my work as well. Love the food and the staff are very friendly and kind

The place was fairly empty and we were shown to a table for 2 people which was surrounded by other small tables with no room. We asked for a better table. Good start. Ordered on the app and the food came fairly quickly although was not super hot. My wrap was missing the perinaise sauce. I didn´t make a huge fuss, but I wanted my perinaise. So I wandered on down to the manager and said the perinaise was missing and no big deal could I just have some in a little pot and I would put it on myself. Well. I was told I was wrong and it did not show that on the screen it just showed plain. I said well that is odd, went and got my phone and literally had to SHOW the email confirmation which said no chilli jam and no lettuce. The imitator wrap has options to customise of jam, perinaise, and lettuce. It was their fault. And they made me prove my order. Even indicating on their screen (which was too far away for me to see) to try to say I was wrong. Humiliating. Please do not do this. Just because someone takes two things out, doesn't mean they don't want the third . And let's be honest, it is just some perinaise. No apology or anything when I proved I was right. I will not return and my advice to others is to make sure you have your confirmation email with you at this restaurant!

Good experience, but food was a little cold.

Visited a few weeks ago and one the staff members was honestly the rudest waiter I've ever met, bigger blonde woman very confrontational to both me and my friend that came in separately to me so I know it wasn't a one of situation everyone else was nice though. The way the seating is arranged is that you are sat really really close to strangers compared to other nandos so it's not possible to have any sort of private conversation because no matter what everyone around you can hear you crystal clear without effort due to the fact the seats and tables are very close to each other without separation. Would not recommend.

Food was what you expect from a Nandos, the restaurant was very clean and there was a decent amount of people in so the atmosphere was good.

I made my order online and I ordered 2 dips but the women at the till only gave me one. When I went to show her that I ordered two she refused to look at my phone where it had my order and backed away. She said there was nothing she could do about it without checking anything and to not cause a scene I sat down. It was a Friday morning and the first outing of 2024. I was disappointed because nandos is known for its sauces but I wanted to try to the dip for the first time. Other than that the food was delicious and those who brought it over were very kind. The area was a nice place to eat too.

We didn’t have the best experience here! The only thing that was good here was the staff they were pretty friendly however the food is shocking! For being a chicken specialist the chicken should be a whole lot better here , Our food came very quick after ordering which made us question if it had even been cooked , The food was quite cold we chose the chicken wings roulette and the sharing platter of boneless thighs and butterfly chicken we asked for extra hot but none of it was extra hot it was quite bland the only thing that was nice was the peri salted chips , The chicken wings were a joke full of black bits and what just seemed like poor quality chicken and one of the wings wasn’t done properly , The boneless thighs weren’t the nicest either again felt like poor quality chicken and tasted a lot like charcoal most of the time , The butterfly chicken was okay but didn’t have a lot of flavour when it was meant to have extra hot sauce on it , It was quite an expensive bill just to have poor chicken . It’s definitely not worth the price better off cooking at home.

The food is very tasteful, mainly offered chicken dishes with a large variety of sauces. It is a self-ordering system, so the customer order and pay first via App, then the food is delivered in the table without being necessary to order directly to a waitress. It is a very quick service and certainly worths the price.

Food was pretty decent, however a member of staff was really rude towards us and other members of staff. To make matters worse, I am pretty sure he was the manager. He was rude to us whilst I was ordering my food and I heard him speak to another server in a derogatory and rude tone. Really disappointing to see - definitely unacceptable behaviour towards customers.

Chips were excellent. Good view from the toilets.

Absolutely miserable. QR code ordering is a ridiculous practice. Endless sodas were weak like they were out of syrup. Food came out sporadically, and the meals were scrimpy. The pitta had hardly any chicken in it and was pretty darn flavorless. 35£ for a kids meal and an adult meal and three drinks. Way over priced for what it was.

When you find a caterpillar in your brocolli it sort of puts you off the whole meal My husbands butterfly chicken was the smallest I’ve ever seen also ! Just given our money back nothing else Except that the waiter said it’s happened loads of times as they had a batch of them !! Safe to say we wouldn’t go in another Nando’s if you paid me to This was a Xmas trip to see our son for Christmas

Centrally located, with many other watering holes, cafes, arcade games, and cinemaplex. Foods are indeed Nandos goodness, and this is a constant taste factor. Plus point is the restaurant serves halal items.

Amazing customer service from the whole team. Thank you!

These guys are the best staff you can have for excellent service. Great food in a great time. Max the fella covering, Tsam and Sid the griller are a great team. Will definitely be back!

Eaten twice from here now. Last visit order took more than 45 minutes to be delivered this time about 30mins. Worst part is you can see your order is ready but they have online orders to dispatch so they can have good rating on online services but do not care as much for their direct service for the people who are sitting and waiting for food. Not so fresh when you eat. Manager was kind enough to acknowledge and offer free desert but refused as I wasn’t complaining to get freebies as unfortunately most of us do. PS. Only went 2nd time because of Halal food

Kailash, Jagadeesh and akash were kind and gentle. I liked their service and liked the food

First of all, the place was absolutely freezing. The we sat right in front of the pass where food was put when cooked. We watched as the food mounted up. There didnt seem to be enough staff. When food eventually arrived food was cold. Very disappointed. Very over priced, considering you have to order food online. Help yourself to drinks. Certainly wont be returning. Poor value for money

Nando’s is normally a good choice for something a bit nicer than McDonalds, while still being reasonably quick and with good service. That wasn’t the case in this branch. A meal for two took forty minutes to arrive, and when it did one dish had cooled to room temperature, and the other was wrong. Politely asking for the right dish to be brought instead resulted in the waitress signing loudly and rolling her eyes, and then coming back a minute Mayer to tell us that they had run out of the right chicken portion. It was then ten minutes for the cold one to be replaced. Another member of staff came by as we were finishing to ask if everything was OK, and when the issue with the chicken was mentioned she said that no, of course they hadn’t run out if what we’d ordered, and would we like it changed now. We were off to see a film, and were already late, so declined, and there was no offer made of a reduction for charging us for the wrong dish. At £60 for two plates of chicken and chips and two drinks I do expect the staff to at least care, a bit, and not lie to me rather than fixing mistakes. I still like Nando’s, but don’t try this one. The fact that it was nearly empty on a Saturday night when everywhere else was packed suggests that we’re not the only people disappointed by the experience.

Place was closed during opening hours (Sat 7pm) 🙄

Visited them recently and one of the staff was very rude. I was with friends, I would have left otherwise. The food wasn’t good. Burnt baby chicken. Will never visit again

If you've never been to nandos what are u doing with your life?! Its so delicious I could eat it every week. The decoration inside is so bright and looks amazing and the staff are always so nice.

Quick service, delicious food and friendly staff. I really enjoy a lemon and herb grilled chicken wrap with peri salted chips and macho peas. With it being in the gate it can almost seem hidden away, however it is very popular. The only Halal Nandos in Newcastle.

You cannot go wrong with a Nandos. A great place to get quick and tasty food. Service was great and friendly. There is also plenty of seating.

There was a delivery issue initially when I wrote my first review. Honestly they have refunded within 2 days. I can't complain at all and I cam say they were very professional dealing with my complaint.

Chicken took 30 minutes with no explanation given by staff

The staff was very kind. They understood we were first timers and were very helpful. Food is good but quantity is not justified. The portions of every food was too less. Chicken wings is not that good. Sauces are food.

Great atmosphere and lovely staff! Really kind and helped surprise my friend with the birthday cake we brought in. They lit the candles and brought it to her singing. It was really sweet of them to help us and I just really appreciate the staff for making the night so memorable! Food was also delicious as per usual. Only thing I wish could be done is the ability to add a tip onto the bill because all the staff tonight deserved it! Thanks for the experience Nando's The Gate!

The gate Nandos is a uber hub and sit in customers are second priority, even if empty they will make you wait 30mins to 1 hour. Stick to metro centre one if you can. They should shut this down really and operate the uber hub from a Container like the London ones.

Fantastic experience with the service and the food, can't wait to try it again when coming back to Newcastle.

Don’t know what when wrong the night we went but wasn’t impressed. The fire alarm went off, the drinks machine wasn’t working- we were given cans instead (no mention of a refund). Waited ages for food then they forgot one of our items which we had to ask for. Oh and it was absolutely freezing.

Food apparently fell on the floor in the kitchen. Then got told to wait as they were putting in more chicken. However waited a further 40 minutes to get it. How can you be dropping food in a restaurant?? Terrible. Not even a refund.

Had halloumi sticks , butterfly chicken and beanie wrap. All of them were delicious. It's halal as well.

The food was amazing. Staff was very helpful and friendly. I would say the atmosphere can be improved.

Just had lunch, was waited on by Jade who was absolutely fantastic. Will be back soon!

2nd time at Nando’s and it’s the most overhyped, overpriced boring chicken I’ve ever had. Not to mention the service that night was terrible. Didn’t season my chicken. No sides brought for me and my friends we had to go up twice before it got sorted by a manager. The manager was great and friendly and really was great.

Waiting on order to be refunded after the staff are incredibly rude and incapable of completing simple tasks such as using a till. The website is shocking having ordered and it not going to the till but still charging the money.

I really don’t know how hard it can be to run a Nando’s. Waitresses running around with plates of chicken with no idea where they’re supposed to be. One person on til with no idea how to work said till, causing a queue of customers waiting. Rude staff when I explained my horrible experience. The worst Nando’s I’ve ever been to, ended up leaving without being served after half an hour. Awaiting a refund

Good place and decent food!! I enjoy the Nando’s sauces which is delectable. We had to wait quite a bit before we got seated. Service was as expected.

Great, fast and friendly service. Can't beat chicken, rice and peri fries.

I enjoyed the food but it is overpriced at eleven pounds for a chicken burger with a hard bun. The order via the app is fine although not sure why my wife couldn't change a bun for a wrap. Then we were brought about 3 bottles of ketchup which were almost empty.. really?! I was impressed that the waitress brought a second bowl of chips after she dropped 1 chip. Food came in reasonable time and children enjoyed their meals

Had a brilliant meal here, the staff was so attentive and very friendly. The service was excellent, and the food was lovely.

Recently I visited there a few days ago. When I was done eating, I told the waitress I was “Pessi” with my food. She instantly knew that I was finished with my food. Couldn’t recommend enough!

Standard nandos. Food always nice..forget how cheekily it all ads up. Staff were nice.

We visited here twice for a takeaway meal. It has been years since we have been in Nandos and we had forgotten how good it tastes! The team have obviously put a lot of thought into the takeaway experience which was very efficient. On the first visits we ordered burgers and these were great. On the second visit we order a selection of sides with chicken to share. The team were great giving us takeaway cutlery and sauces. Can't wait till we have the time to dine in.

Why can’t customers just use the online ordering system as guest? Nando’s can’t force everyone to register and login to be able to order. This causes extra problems to customers who simply just want to have meals, and not complicated by problems logging in.

Great restaurant and atmosphere. You order drinks with the barcode and service is fast. Plenty of time to watch a movie afterwards. Enough vegetarian choices.

Unfortunately this is one of the worst nandos I have been too, I would not recommend it at all first off all I was waiting at the front for a very long period of time with nobody coming to speak to me or sit me down at a table then when I did eventually get to a table the food took over an hour to come which was very confusing due to the lack of customers, it was really quiet! But after that they also got my order wrong and gave me chicken wings when I ordered a chicken breast, I would’ve much rather spent my time at the KFC 100m away!

This nandos has halal food,a pleasant surprise :)

I enjoyed every bit of my stay in there !!!! Listened to some of my countryside song while I was sitting and enjoying my food.

Very good spot Fast service in there

Nando is everywhere in UK. Food is spot on. No frills. Staff, are average. I asked for a glass of water, they gave a glass, no water. Peace!

Worst meal terrible customer survice. Waited 10 mins to be served even though there was 3 members of staff standing around. The food came and they drough the wrong chips and instead of taking them away and bringing the correct ones we got told to keep them and they would bring more. They brought a very small portion and they expected use to eat the ones we didn't want. The small bowl got shoved in my face as though I should be grateful I was getting them. Then when my son asked for normal chip they eventually drough 2 very big portions. The chicken tasted old . The cutlery and grasses where filthy and the whole experience was awful. I've been going to that nandos since my son was 3 years old and we were celebrating his 17th. Needless to say but I will never be visiting again.

Got food poisoning from here. Management is poor most nandos like that even the one at metro centre

Not my cup of tea...but nice clean tidy reastraunt.. food was nice

Very bad customer service. Lazy staffs and long waiting time. Don't recommend to have a dinner before your moive. This is the worst nandos restaurant i have never been.

I do like Nando's. It does satisfy the hunger pang and with this branch I was very happy overall. Food, good. Staff, friendly. Service, fast. Atmosphere, pleasant.

Just had their half chicken today. The best nandos across the UK

Waited 3 and half hours and food didn’t come

This is the dirtiest Nandos I’ve ever been to in my life - really disgusting

This is the first time I have been to Nandos at the gate. Good place, plenty of space to sit. Toilets upstairs.

This is nothing personal but I just had the most disappointing salad in my life. Soft brocoli pickle carrot spicy coleslaw humus... a big let down Seriously Dropping Standards By Nandos

Reliable for a good nosebag and always pretty damn delicious, even more so when you've been deprived of this place for nearly 2 years! My only gripe is that it seems like since COVID has hit, there's been some obsession with getting everything done through a QR Code. Joining a virtual queue for a table by scanning a QR Code takes much longer than just taking a name and a mobile number. That and ordering is so much more of a hassle, part of the charm is going and ordering at the front desk (Especially if you've been countless times like myself). This location isn't great for this either due to the previously mentioned limited mobile service and unreliable WiFi connection in that part of The Gate. Genuinely hope this is a temporary measure as it somewhat kills part of the experience and not everybody is willing/able to do everything through QR Codes. Nevertheless, delicious as always and cannot fault the food and yes, I got a stash of Nandos goodies before heading back to Sweden!

Nando’s does what it does well and the Gate restaurant shows this well. Good hot, prompt and delicious. Restaurant reasonably clean for a city centre busy environment.

Had a great time here. Saika, Caitlin and Charlotte gave us excellent service, super fast. You know what you’re getting with Nandos usually, and today’s visit didn’t disappoint - the food was hot and fresh, and to top it off. as a ‘Random Act of Kindness’, management gave all three of us our meals for free! It absolutely made our day, so grateful to all the team at the Gate who made a normal trip to Nandos really memorable. Thanks guys!

Had a great time here. Saika, Caitlin and Charlotte gave us excellent service, super fast. As a ‘Random Act of Kindness’, management gave all three of us our meals for free! It absolutely made our day, so grateful to all the team at the Gate who made a normal trip to Nandos really memorable. Thanks guys!

This is the boneless platter with spicy rice and salted chips and garlic bread,, amaaazing service and food ❤️❤️❤️

Food was amazing could not complain and the staff were excellent would definitely come here again and recommend it

Fast service, friendly and informative staff, good food.