Naafi Cafe in Thanet

We visited the cafe for a children's birthday party and were shocked at the belligerent demeanor of the staff. Unfortunately the same resentful vibe had been there to greet us at the museum when we arrived. I was so taken aback at the abruptness of the staff we met (not the volunteers, they were wonderful), that I mentioned it to the party hostess who felt terrible and was so apologetic. She had paid a fair price for the party but unfortunately we got the impression from the cafe team that we were unwelcome and somehow they perceived we should not be there. The punishment for our being there was the staff's grunting at the guests when simple requests were made, no smiles, abrupt responses, and mopping around us 20 minutes before the party was due to finish. The passive aggressive hostility from the staff was unfathomable. I am not sure why they would accept a booking then behave in such an unfriendly manner. The 2 stars is for the wonderful volunteers who keep this important and educational museum alive for so many generations to learn from. We met some lovely people in the museum itself.

After visiting the RAF Manston History Museum we dropped into the adjacent Naafi Cafe for drinks. The friendly, welcoming staff took our order and our freshly-made coffees were served with the minimum of delay. The coffee tasted good, the cafe was clean and it had a very pleasant atmosphere. Although we did not have anything to eat, we did see some meals being brought out and they looked good. Next time, we may try the food as well as the drinks.

disappointed as had good reviews, but the seats were so low i had to grab oto the table to lower myself down so not good for those with poor knees. chips were fab but breakfast was poor

Great vegetarian brunch for us both, though everywhere unfortunately has to add "hash browns" which neither of us like or eat. Well cooked and presented. Reasonably priced for the food; cheaper at other places nearby for similar but lovely ambience and music not too loud! A lovely pot of green tea.

We visit this cafe at least once a week with my mother in law . She loves sitting in the conservatory so she can see the helicopters etc and also listen to the old Second World War music and songs . The food is well priced and they have a great menu for most people . It’s warm and light and very welcoming and the staff are so friendly and helpful.

Visited today, what a joke! Order 2sandwiches for £3.00 that came with crisps coleslaw and salad. The egg cost an extra£1.40 and the bacon an extra £1.70, both came without salad coleslaw and crisps! When I questioned this the4 people behind the counter offered one slice of cake costing £2.35 as refund after 1st offering the salad crisps and coleslaw after I’d eaten my hot fried egg sandwich! Total shambolic state of affairs. I witnessed 6 different people leaving half plates of breakfast costing £8 so steer clear it’s shocking service ,inedible food and the workers don’t even know the menu as a plain egg or bacon sandwich was not on menu!! Rip off. Museums lovely it’s naff at the naffi cafe tho.

What a lovely little place to go, we came to go to the spitfire and hurricane museum for my little boy who is obsessed with plane's (he's only 2), we stopped at the NAAFI cafe first and just wow it was so nice, the food was bought out very quickly and was hot, the staff where very friendly and helpful my son didn't quite finish his sandwich so I asked for some napkins to wrap it in, I think the lady was the manager and offered to wrap it in some cling film for me instead which was really nice of her, we would definitely go again even if it's just to watch planes or helicopter's land and take off it a lovely cafe I would really recommend it.