Hooden Horse in Thanet

Came to the pub to try the steak sizzler on Monday was lovely and the deal was amazing too

We ordered two burgers, but they came without the fillings, including the lettuce. We also tried the sizzler, which was lukewarm and had no sizzle at all. The bun was dry like a desert, and the French fries had no taste whatsoever. Everything was incredibly bland and completely unseasoned. I expected better from a restaurant, but honestly, I’d rather go to McDonald’s. At least there, the food has more flavor and consistency.

Ordered food to come out at the same time, and the food came out independently, and one of the meals didn't come out at all, but still I got the drink that came with the meal, but the meal never came out, then when we told someone that the food is not here, they ordered it to be made again, for it to then be given to someone else by mistake, so ended up waiting for the food to be made and reordered 3 times, piss take

Great food. Large chicken new yorker tasted great. Friendly staff

Great staff, good food, lovely atmosphere I would recommend it to all...

Portion sizes were massive, taste good to. Ordered everything by the QR code with my phone and everything came in good time. Real happy

Went in today with my daughters ordered 3 steaks mine was raw offered to replace but by the time my girls had eaten there's mine was still not replaced ended up getting a refund for mine and left

Food was ok but be careful of the parking charge scam, nothing inside or out to indicate parking charges, no reason to charge as parking in that area of Margate is free. If you use hooded horse park in street or Westwood cross free shoppers car park, or do like us after paying the £60 parking charge not go back to this pub, eat else where

Popped in Friday for quick lunch great choice of food was quick service lovely food even had staff check all OK never had that before clean & friendly staff

Brilliant people! Millie and Claudia made my family feel very comfortable. Enjoyed my chicken sandwich :)

Not impressed receiving a £100 charge for parking in your bay for less than ten minutes when I came into your restaurant to arrange a booking... this was however fixed upon returning. Lovely staff that were extremely understanding and clearly have been dealing with this issue non stop

Went i with family for an easyer day breakfast. Clean pub Friendly attentice staff Great service, not too long a wait for food ro come out Reasonable price

The quiz on a Wednesday is great, the quiz master Ryan is superb and makes the quiz so much fun . Can get busy but that adds to the fun

Thank you Ryan for the best quiz nights, we wish you were still doing the quiz each week

We want Ryan to do the quiz every week

We are regular visitors to the weekly quiz. Ryan is the best. Good food, excellent value for money, and a great evening out all round. Ryan has been taking the quiz for the last 4 weeks and we have had a great time.

The Currys have changed and not as good as before But Ryan is great doing the quizz

Come here for the quiz nights on Wednesday each week. Ryan who does the quiz really makes the night, he’s a brilliant compare who always has us laughing. A really enjoyable night. Thank you Ryan.

amazing experience on Wednesday quiz nights , Ryan is the best quiz host ever , bring him back please

Great food, kids loved the outdoor play area. We'll be back.

Visited here for a second time with family for a birthday. They won't allow birthday cake to be brought out anymore, due to allergy concerns in the kitchen. Interesting as many other restaurants still offer this. And it wasn't made clear at booking despite stating it was a birthday and asking about bringing a cake etc. The tables were filthy, littered with plates and glasses that remained there for well over half an hour, guests had to clear their own tables, piling it onto an empty table to be able to sit down. There were dirty rags left on the tables, next to bottles of cleaning fluid. This was left unattended for the duration of our 2.5 hour meal. A COSHH violation there. Food took well over 45 minutes to arrive, and was cold when it did. Id avoid it, there are other cleaner and friendlier pubs in the area.

Ryan was very friendly and helpful worked out the best deal

Great food, and service , always happy to help if there’s anything wrong and definitely great character in Ryan who’s always there to crack a joke and cheer you up!! Keep it up m8

Ryan is the happiest friendliest bar staff member I have encountered, always have a laugh with him!

Food was lovely and hot, quick service but there was a hair in my beef I think it was more like a hoof. I made a complaint and Daniella made every effort to sort this for me, a new meal was brought out with no issues 😁 thank God for new management hodden horse as God up in the world, would definitely return.

Ryan was absolutely superb, he was so accommodating and efficient

Ryan was great at getting everything we need 😊

Very nice meal excellent seevice by ryan

Lovely place and friendly staff

Received a parking charge notice after spending money in the pub. Appanrly your ment to enter details on a tablet I was not told existed. Service was slow and complicated. Never going here again

We booked a table in advance to make sure we had a proper seat, but when we arrived, there were no tables available despite our reservation. We were told we could either share a table with other guests or sit at the bar—exactly what we were trying to avoid by booking ahead. We ordered through the app, which initially stated the food would be ready in 25 minutes. Our starter arrived fairly quickly, but the wait for our main course dragged on. The app then updated to advise a 45-minute wait—however, that time came and went with no sign of our meal. We had somewhere to be, so we eventually had to go and cancel our order. When we mentioned this to the staff, the person behind the bar checked with the kitchen, and suddenly our food was “ready to come out.” After waiting an hour and 20 minutes, this was incredibly frustrating. Unfortunately, we had run out of time and had to send it back. We did have a few drinks during our visit, which were served promptly. However, my husband ordered a *non-alcoholic* cider and only realised it was *alcoholic* after he’d started drinking it. Mistakes happen, but this one could have been serious. Thankfully, he can have alcohol—but I can't due to medical reasons, so it’s not a risk we take lightly. Extra care and vigilance are really important in cases like this. We really felt for the staff, as they were clearly rushed off their feet and doing their best under pressure. That said, we received no proper apology and ended up leaving with only a plate of sharing nachos to fill our stomachs, not exactly ideal when someone has been mistakenly served alcohol. Overall, a disappointing experience with multiple let-downs. Hopefully just an off night, but it’s not one we’d rush to repeat.

I'm guessing they have changed the kitchen staff, as our meal on Friday was not very nice, it was not presented like it normally is and limited chips.

Very light and airy restaurant. Good food. Only drawback was it took an hour for our food to be served. Friendly staff and clean restaurant.

Cold food got the curry on curry wednesdays

Stayed in Broadstairs area for the night and popped in here for a spot of breakfast as the nearby hotel does not have a restaurant. As a family, we ordered waffles, breakfast wrap, Full English, and lastly - steak and eggs - which i thoroughly enjoyed! The prices are excellent for what you get, and the staff compliment the service and atmosphere, which was very chilled as it was the morning! If we come back to the area, this place will be on the agenda again! Thank you!

Staff brilliant food okay. Ryan superb.

On 2nd April 2025 I took my mother here and the whole pub was full of around 60 travellers under age drinking open drug taking at the tables and outside the toilets and there was also a fight across one of the tables where elderly people were sitting and were obviously terrified of the thugs. The staff did absolutely nothing about it and they could see the drug taking under aged drinking and fighting. I have reported this to the area manager and also the local police. Absolutely disgusting place. Good Reviews after this review are fake and have been done by the staff at this place that's how much they are trying to cover it all up.

Exceptional service truly elevates an experience. Attentiveness to detail makes a significant difference. Ryan was commendable then went above and beyond for a top quality service. 👏 thank you

Gammon was cooked to perfection and Ryan was very polite

Had a really nice lunch here this week. Our waitress Millie, Jess and Paige were so helpful and funny!

Ryan was very welcoming and kind! Would definitely return. His service was brilliant!

This is one of our regular places to visit, being just round the corner from us we have got to know a lot of the staff who are all very friendly and accommodating. Chilled atmosphere (if you’re in the over 18’s 😂) will deffo be back thank you Ryan and the team

What a find, too many superlatives and you tick all the boxes.. we need you in Sandwich to kick a few peeps into touch.

Love this restaurant. Been coming here for years never any bad service.

Atmosphere is very chill and friendly Ryan served us and he was very polite and friendly making it a fun experience

The team is great the food is amazing and drinks are fantastic. Would 100% recommend for drinks or to go out and eat. Massive thanks to, Ashton, Ryan, Claudia, Mia, Millie and Jess for today they smashed it with how busy it was and what was going on.

Had a great experience and the food was very nice and the customer service from Bryan was amazing 👍

Shocked what i witnessed on the 2nd April, went for a quiet meal, initially thought there was a wedding party there but later found out it was a wake, must of been 40 to 50 people, staff were openly serving dozens of obviously underage people , also allowing illegal substances to be taken, as predicted, it reached the stage where things kicked off between them and mass brawl, we nearly got knocked over in our chairs. The staff did absolutely nothing , they didn't intervene, or call the police, probably because they had broken all the licencing laws, and put that ahead of the safty of its other customers. A phone call was made to complain about our experience, was told she was the manager on the day, she's was 19, acknowledged the underage drinking and drug taking but defended their inaction by saying there was only 3 of them. Maybe call the police , but you couldn't because you broke the licencing law.

Good service. Just remember to add you your reg number at the door. Food is good for the price

Its my birthday and i had a really good day.btw i am germaphobic with my ocd.i got there and i was in a good mood.so we ordered and all of my familys orders were not accepted the workers seemed very dodgy.so when we got our food my chips were replaced with a disgusting attempt at mexican rice my chicken was undercooked and now im at home-my birthday ruined,in the kitchen as i feel very dirty after being there.i was confuse why there wasnt an episode of kitchen nightmares. Soo ye thanks for that

Nice food ,especially if you go on certain days ,offers.

Me and a few of my colleagues went to The Hooden Horse for a pub quiz that is hosted on a Wednesday. The venue is quite nice, and whilst I didn't have much food I enjoyed everything that I ordered. The app is well integrated, and I didn't wait long for my orders at any point in our visit. I think the only thing that was poor was the atmosphere, there was a group of young men who were shouting and being loud throughout a quiz. I understand there's only so much you can do about that, but I think they could have been moved on, or warned more thoroughly.

Chain owned pub food is typical across the chain. The staff try their best to make the experience a pleasant one. Improved so much in the last couple of years I actually enjoy coming here now

Lovely place and even better food. Great family pub

Food reasonable and fairly priced. Very courtesy staff Best I've come across in a long while. Definitely pop in again when passing.

2 trips here second trip better ..first trip food seemed to be thrown into plate and half I didn't eat as overcooked.

sat and had a few drinks, classic pub

Was here for over an hour and half, got given our starters and wasn’t seen until our mains came out which was about an hour with our empty starters still on the table.

Food was not hot and very dry was not a very nice meal

The food was lovely but I would mostly like to shout out to the staff working on 21/02/25 and hope their manager notes their attention, quiet compassion, happy helpfulness and everyone I spoke with was a credit to your restaurant!

Food was amazing, service was brilliant and the atmosphere was amazing

i used to love coming here but its definitely gone downhill, the food isn't great and the cutlery is disgusting, you have to get ur own cutlery now which is completely fine other than the fact me and someone else spent roughly 5 minutes looking through the forks trying to find one that didn't have dried up food on it, was really put off by it so when i did finally find a fork that was clean i was too put off to eat my food so ended up leaving. i don't usually complain nor write reviews but honestly i'm gobsmacked. (i have previously worked as a waitress and can understand it isn't easy getting the forks sparkly clean but i would at least make sure there was no left over food still on it when polishing them..)

Always go to Hooden horse . Nice friendly atmosphere, fantastic staff and good food at a good price . Deals each day are well worth it . Keep up the good work guys and gals , look forward to returning very soon.

Great food and super atmosphere

Had a lovely lunch today with husband and grand-daughter. As always food was lovely, service was good, all reasonably priced and staff attentive, great atmosphere as well.

I've gave 1 star because I couldn't give half, dirty tables, dirty plates, cold food, miserable staff. About to go over the road to Toby's.

For the price, 10 pounds for a proper Sunday Lunch snd glass of red. Portions were good. Food was hot. Of course it isn't fine dining but all things considered, this was a lovely meal in surroundings that were not too bad. Car parking outside was available and staff service was quick and polite. I cannot really fault anything hence full marks

Had a lovely lunch here with my son before going to the cinema. Food was really nicely cooked and tasty. We shared the starter platter 😋 drinks and all were reasonably priced. Friendly staff that seated us. Will return again soon.

Lovely meal here last week. Great service with helpful staff.

Worst breakfast I've had in the area. Had the large breakfast and out of my 4 sausages only ate half of one as they tasted like they'd been cooking for hours. Mushrooms cold and beans also like they'd been warming up since yesterday. Will never go there again as a place has recently opened up not far away that does a brilliant breakfast for a better price as well.

It’s a decent place to go for dinner, lots of kids running around so if you’d like somewhere quiet I wouldn’t go here.

Had a fantastic meal here, the pub was clean and welcoming, the team were all happy and polite, food was great and the dessert was just as good

We love the pub and the team will definitely continue to use the pub

Very very bland basic food for the money

Amazing food, great service 5✨️✨️ highly recommend nothing is too much trouble great family restaurant will definitely be back again thank guys

Good food 🍖🥩, pleasant & helpful staff also child 🚸 friendly

very fast service and friendly staff

Great communication, friendly staff who were very helpful throughout our visit, happy and polite. Catered for a large group of us and it was great to have a GF option too!

great pub really good food highly recommended the Korean burger is a must

Cheep cheerfull kids can play win win mix grill for dinn

Excellent food and value for money. Staff and our waitress Danni were wonderful

Sausages could be better quality, my breakfast was fine - my friends waffles and bacon was small, looked like a kids portion, nothing like on the menu and served in what looks like a metal dog bowl - coffees should be refillable for the price charged

The atmosphere was amazing and the food was excellent.

Staff was excellent, but the food was really poor and atmosphere not much better.

Great value for money and the food was amazing, kids loved their meals and were kept entertained by the outside play area, we had a great evening Highly recommended

We were welcomed to the hooded horse and shown to our table that we had booked for the festive meal. We were then asked if we wanted any drinks and this would be added to our bill. This was lovely as we could relax during our time having our meal. We didn't have to wait long for our first course as this was pre ordered. Once we started our meal, we were asked if everything was to our liking, which we replied it was. Staff were friendly and nothing was any trouble to them..

Lovely food at a good price will go back

Menu change is not as good as before

Disappointed. Went here as the Wheatsheaf kitchen was shut. Disappointed!

The staff were fantastic. There were 17 of us and they managed to bring out the food roughly at the same time. Nothing was too much trouble. They provided books and colouring packs for the children.

Paige was excellent, a great example of superb customer service!! A valuable asset to your company!!

Had one of their bogof burger deals and it was a lot of food! The burgers themselves were OK, not great but everything else was pleasant.

Me and my friends ate here as a group of 9 and the food was great there was no complaints from any one in our group. We had Ryan look after our table while we was there and he was absolutely amazing!! he was super friendly and made our groups evening so much easier - we really appreciate how good the service was.

Came in on Wednesday and was served by the lovely Mia. She was very attentive and service with a smile she is a credit. Paige and Chloe where also lovely and deserve recognition

Been here Friday n sat night lovely food ,was told about wait times by Ryan he is always happy too help very jolly young man

My parents and I really enjoyed our lunch here today. It was clean, the portions were good and the food well cooked. The staff were friendly and efficient. It was brilliant value for three meals and drinks. We’ll definitely come again.

Come in for a meal as last minute decision, didn’t have to wait for a table, service was very good and speedy. Daniella was lovely and friendly which is always nice and couldn’t do enough for us. Food was of good standard and hot.

Delicious Korean burger and chips. Great service by Daniella. Fabulous food, reasonably priced. Cannot wait to come back, thank you for having me.

Fantastic meal... I had the steak pie and chips, it was beautiful, great quality and very filling, Our waitress Daniella was a great host very helpful, will definitely be back,

lovely drinks mango cider mmmmm