M&S Prestwich Simply Food in Bury

Cafe is freezing cold. Tables are filthy & the staff stand around literally watching customers trying to find a clean table. They’re even happy to stand around doing nothing watching customers cleaning tables for them and make no effort to intervene with this. I have never encountered staff in a food establishment that are as inept and lazy as the staff at the prestwich M and s cafe. They appear to have created their own work to rule culture whereby doing the absolute minimum is the norm. They don’t even check that the cutlery is clean before putting in the container for collection by the customer so had to replace two dirty knives.

Fabulous lingerie service, friendly staff very helpful.... Located near to the town centre... Food hall also fabulous quality products.

This has got to be the worst M&S I have had the displeasure of going in! rude staff especially the man on the self service tills. Staff blocking shelves with reduced sticker trolleys! The most disorganised shelves I have ever seen disgraceful

Cafe has a limited menu so they take off the most popular items namely toast and tomato soup. Often out of stock of varying items, de-caff coffee, scones and more. Used to be a busy place, now almost empty most days and it's always very cold. May as well close it. Costa, across the road in Tesco is far better.

I go in there with my nanna and great auntie we usually go in there for a cappuchino and hot chocolate and sometimes a toasted teacake

I've been using this in-store cafe for 10 years now and ultimately you can't really comment on the food; it's a decent M&S offering, with a higher price as you're eating in. That's fine. What makes the difference each time I've made a visit, is who is on duty in the cafe on any particular day. When it's the (for want of a better word, I'm getting old now at 47!) "young folk" on duty, service is warm, prompt and helpful (especially one young guy who time after time goes above and beyond his £2 an hour wages to make sure you're all settled and sorted). Compare this to the couple of "older ladies" whom I dread seeing when I'm queuing up with my tray.... An attitude that makes you feel like apologising for even being there; special requests (e.g. No sauce on a sandwich) ignored; general eye rolling all round such that you can't wait to sup up and get out..... And Lord help you if you have a child in tow (tsk tsk eye roll).!..!!! Sorry I would come back more often seeing as I shop there regularly but I don't want a side order of frost with my teacake 🤔

Just been out with my parents for a toastie and tea and I can honestly say it wasn't pleasurable.It was freezing inside and all the tables were full of pots .They need more staff the guy doing the food and drinks was miserable and unfriendly .The old lady was nice though .Marks and Spencer should know better and make it an enjoyable visit but it was far from it .Will stick to costa next time

I usually come here for treats.....chip sticks, biscuits and crisps. I come once a week and always leave with much more than what’s on my list, nice place and friendly staff and parking is great but avoid peak times.

Conveniently sited in the centre of the village. Friendly staff and the expected quality of goods from this company. Only negative is the on site parking, shared with another business. The Car park is often very crowded or full

As a regular (at least twice a week) at M & S Prestwich cafe I can vouch for great refreshments and lovely staff. BUT while the general atmosphere is warm, the actual temperature is uncomfortably cold. Few customers dare to take coats off under the blasting cold air.

The cafe in the M and S at Prestwich is a place I visit regularly. It’s always a pleasure to pop in - service from Michelle, Adele, Paddy and the team is always friendly and welcoming; the cafe is light and airy, clean, and doesn’t play music.