Asda Pilsworth Superstore in Bury

Click and collect service is atrocious. Forgot to buy bags, got to pick up point and it says check-in using the app or confirmation email.. Well, try and find it on either. Had to telephone the poorly displayed telephone number. Informed them on the phone that I couldn't see anywhere to purchase bags online if you are collecting and if I could buy some. Oh jo, you have to get out and go into the store to stand in a que to purchase bags!..had to load refrigerated products and glass bottles in to my boot. Asked where to leave the black baskets and they said to just leave them there. Pity the next car that drives into them as I left them where I was told. Over all a pretty useless and poor service. Never again.

What is the point opening the doors at 10 and not being able to serve people until 10:30

Called on Sunday and asked for a breakfast to be told by a rather rude woman around 60 you can have brunch .when I asked what that meant she said no hash brown or black pudding ,you get chips instead ,at that stage an older guy again around 60 ish said we have black pudding. pictured is what I got hard eggs bacon that was discoloured obviously old ,the sausage were burnt as was the black pudding that was hard as well and the beans had been reheated several times this was without doubt apart from the rude woman the worst breakfast I've ever had ,needless to say I won't go to that cafe again

Shows online that the cafe closes at 6pm but it was closed by 4.45pm

Sort your crap chip & pin at the petrol station. Since the updated pumps cards are frequently declined. Myself & 2 others have just driven off. Due to faulty chip & pin. This has happened on more than one occasion.

Me and my daughter went to the cafe for a cheeky lunch we were greeted by a lovely gentleman named Shane he was extremely busy as he was on his own, however he remained extremely jolly with us and every other customer. Very nice experience x

Delivery driver crashed into my parked car and the way they dealt with it was unsatisfactory infact nothing short of disgusting the home shop manager Shaun needs some people skills in the end I will have to pay out for this with an excess fee at the very least so i won't be shopping there again

Travelled to this store today specifically to buy the pizza offer. Guess what the counter was closed which happens quite a lot. Also why can't they make up your pizza before 9.00am. went to Morrisons and they make up Pizzas so did my full shop there. This may become my new supermarket as I noticed I spent about £10 less for a similar shop. Thanks Asda for not having your fresh pizza counter open today and just 2 checkouts open at 1300 Morrisons have all of theirs open

Just been, 0645hrs 3 different staff and all couldn’t have been nicer, started my week great!! 👍

Awful experience, they ID you for party poppers?!! Absolutely shocking, the bag says 16+ and I’m 23?!!! Will not be shopping at Asda again

Today I want this store the temperature 29 degrees this store no fan no air con

Came here today with my boyfriend to buy something as little as a bag of sweets only for my boyfriend to be accused of intent to steal all because he said to me he was going on the cash only till instead of card, a very rude customer assistant then tried taking him to security, a lovely lady came over and helped us out however as we walked out both the rude customer assistant and security guards gave us both evil eye and watched our every move out of the store! To add insult to injury my boyfriend is a security guard himself 👍

Shane is an absolute hero! Came in for breakfast, was a little early and had a hungry baby and toddler in tow! My toddler struggles with challenging behaviour sometimes and being a hungry toddler is a recipe for disaster! My anxiety started to spike and I asked if I could just sit and wait, he must have sensed I was a little stressed as he asked what we were going to order, and before I knew it our food was being brought out! Told me to eat our breakfast and then go and put it through the till after! This tired and stressed out mama really needed this today! A lovely, and cheap breakfast! Service was above and beyond! I’ll be back, just at the right time next time!!

The way you have just treated my friend is ridiculous

The store is always untidy. The fruit and veg seems to spoil quickly. Every time I visit the customer service gets worse. The lady on the till didn't even smile or make eye contact to me and my partner. We both greeted her with a friendly hello. Really unwelcoming.

Getting fed up of this place. We've been shopping here for years, but it's gone massively downhill. Constant gaps in shelves, number of items on weekly order for click and collect never available. Very disappointing

It's ok... A bit untidy. A fairly big store though.

The most depressing cafe I've ever been into dull, dirty, food rubbish, staff just depressed it's the worst cafe ever. Asda need to let a decent company manage it or just give it to greggs

Horrible cold food..(breakfast). waiting 20minutes came with no sausage no hash brown.. gave me extra egg that looked like an omlette because they had no sausage/hashbrown left .no clean cuterlry avaible because its not been clean they said. had to use wooden fork n knife.service lad looked homless dried snot on his dirty nose ring.. his hand was wraped in a drity stained bandage when bringing plate .. most horrible place ive ever eaten.. --5☆ for me.. stay away from this place..

Always has what I need on shelves, great place to shop, opticians, pharmacy, timpsons, and photo service on site...

A lot to choose from as this is larger than most other asda, why is it most outlets selling childrens clothing have around 6 rows of girls clothing and boys clothing one rack/dolly, only.

Shopped here for years as it’s my local store however recently had to change to somewhere else due to the horrendous smell from the landfill site. It’s never been an issue until recently so not sure what’s going on.

Despite being the most local supermarket I can no longer shop here due to the vile smell outside (and now inside the store) Attempting to shop for food products whilst smelling rotting waste and sulphur is impossible. A big company like Asda needs to liaise with the landfill and sort out whatever is happening.

The smell from pilsworth south landfill has stopped me from shopping at this store all together! I won’t even do click and collect! It’s disgusting and drifts into the store! Poor staff must be breathing in unlawful gases by the gallon and the store does nothing to prevent the smell coming in or complain to the environmental agency like the rest of the community!! Your staff and customers have had enough!!!

Terrible experience called with granddaughter on way home Thursday night 7pm had £64 of groceries and only the self service tills open but manned by four people or so it seemed. continuously having to get help as scanned items not being picked up by the scales on the check out part will not be back

I used to shop here but each time you go now you can smell the landfill and it really puts you off your food.

Only wanted a quick snack before shopping to try and reduce the amount of impulse food buys, it certainly worked, as the smell from the landfill put me off completely, both the snack and the ASDA shop too. How do the staff cope with it day in, day out?

Nice staff and store, but such a shame about the disgusting smell from the nearby landfill. It is horrendous now, I dread to think what it will be like in Summer.

Asda cafe at Pilsworth was Clean and tidy pleasant staff

Asda since going all out to make everything (( ASDA )) most of the food that is Asda’s own is not very good,

Friendly staff, unfortunately lacking the amount of staff, especially around Christmas. Also don’t often have Asda price items brought in. Considering cost of living your cheapest items should be fully stocked.

Ordered online was supposed to come yesterday, didn't show up with no update, phoned them today to be told my order has been cancelled and then hung up the phone, who do these people think they are?? Absolute cowboys should of gone to tesco

Two managers refused a refund based on policy. When I requested a copy of this policy as it contradicts the website, they admitted they had lied and would not produce it as it doesn't exist. They then told me it was their choice whether to issue a refund. Disgusting attitude, very arrogant (Chung in particular). I've been a loyal customer for years, spend a fortune and can't remember the last time I asked for a refund. I won't be going back after that.

Nice over 60s snack for £1. Tasty soup, roll and good coffee.

Don’t get me wrong Asda itself is great, but the pst 5 times I have been there have been groups blocking fire exits on the outside of the store smoking weed. This has happened everytime. Come on Asda, not only is this illegal it’s also disgusting as these exits are located next to the parent/child spaces. So kids have to smell that garbage. And your staff are aware because they are walking past them to collect trolleys. I notice there is no reply to this, guess Asda dont want to deal with it

2 stars is all I can give, why becouse I've been in asda pilsworth and I have to say it a disgrace, everything is a mess, the none food goods in cables for phones has nothing on the racks, the food on the shelves are not even filled so they looks empty, the cooked chicken looks well over cooked, and the pizzas there man handling leaves a lot for germs to be captured, the best parts of asda I could see where the clothes, produce, wine and spirits these where all filled, the freezers where also half empty, the best feature was there cafe, hospitable people, lovely natured with good menu and from what I could see excelant food.sorry but I can only right here what I expetiance, thank you.

breakfast was good one of the employees (Abigail) buttered my toast

I have done an online shop for the last 2 weeks, I'm shocked that items wanted have been unavailable! I'm now thinking of never shopping again with you! I have always been satisfied, but recently I'm undecided, either your packers and pickers are not doing their job properly and not looking for the items requested or you genuinely have not got them!

Its a nice place to shop in the night you get all the racks full of stock and less crowded.

Says open till 6 yet came at 4.45 to be stood about for 15 minutes with no staff yet food still out. To be told they close it down at 5 as takes over an hout and half to close down , they have a bad attitude towards customers. Won't be returning.

Where do I start? No staff on the tills when we arrived, when they did arrive they appeared not to really care, bad attitude. Food ordered, brought incomplete order to the unclean table. Then get told there's no knives available, had to eat food cutting with fork and a plastic spoon. Food was decent for the price, but it seems the service is cheap if at all.

Poor quality service, dirty cups.Tea and coffee making facilities dirty and machines always empty when we visited.Delays always inevitable so stopped visiting.

I shop here on a regular basis and I'm happy with the items I purchase. They have a great range of items in-store and you can also click-and-collect, the staff are friendly professional and helpful. If you're unable to walk around the shop there are disabled Scooter's you can use.

For God's sake don't ever try phoning this store. There's a million menus to follow and they don't answer any of them. What happened to those days when you could just phone someone and GET THROUGH ??? Update : In my opinion lock-down hasn't improved things in this store and neither has Brexit : so many prices going up and up - milk, cheese, bread ! I put half my list back on the shelves and went to Aldi. If it's not bad enough that everything's getting dearer at an alarming rate - it seems to me that it's shrinking in size and quality at the same time ! They seem to have lost track of the idea that people buy and eat food to take away hunger, I recon some of these products wouldn't fix the hunger pangs of a cat, let alone a grown adult. Why do they think we spend our hard earned cash on food products ? Also - I don't like the facial recognition cameras at the check-outs. It seems like an awful lot of lay out just for a bit of pilfering ? I can't help wondering - is my data is being sold all round the world ? I don't think honest shoppers should be subject to this "for our protection" ???

My Mother will always go here for shopping products with cheap prices and easy parking with a cafe, pizza,butchers and a bakery

13 tills with 1 open and 6 people in the queue, you need more staff on the tills

Just wanted a few takeaway items. No steak slices so we had a toastie and a Chicken & stuffing baguette with a couple of sausage rolls. Bread on the toastie seemed dry/stale at the edges. The Baguette was far too crusty to enjoy and the sausage rolls were cold.

Per gli standard italiani questo supermercato è enorme e fornito di ogni varietà di qualsiasi cosa vi venga un mente. Ottimo

Could not fault the service during the pandemic but after the pandemic having a woman called Mel absolutely disgusting (trying to say that she’s turned up at my property when she’s not I do have CCTV footage to prove that she’s never turned up to this house when she is supposed to ) my orders have been cancelled a few times not even a phone call from Asda Pilsworth themselves. I shall not be using them again absolutely disgusting on the dot-com side

Love asda love deliveries great shopping always

Food was great and reasonably priced. Staff were of great service and incredibly friendly. Would eat here again

I had a lovely birthday breakfast with my dad. Caramel latte was bob on. However I do think the kitchen staff hats need to be replaced with a hair net. Just so they look silly.

BETTER SECURITY CAMERAS NEEDED IN CAR PARK. Having visited Asda to do some shopping I came out to find some low life had driven into my van. He was seen by another customer and then proceeded to pretend he was going into the store to inform security of the accident. That didn't happen, so this is to the man driving the silver BMW, I have your registration number from the elderly gent that saw you so prepare for a visit from the Police and hopefully a nice increase in your insurance. Thankyou

Large, well stocked, easy navigation, adequate space. Lots of parking, wheelchair accessible, additional businesses (Optician, locksmith, etc.). Helpful staff. Generally busy and quite crowded.

Filthy cafe, asked for sanitiser, was looked at like I had just asked to take a dump on the counter. Asked for cooked food, was looked at like I had just asked to take a dump on the counter. My table was filthy, looked like someone had taken a dump on it. Cleaned said table and cloth was black with dirt. People who "work" in the cafe look dirty and uninterested, and the food was awful as well.

Like this Asda. Lots of choice.

Just like most supermarket except bigger, a lot of items also a long walk to go around the store,it can make it difficult to find things,staff are helpful otherwise it would take an age to find your shopping.

I'm a lifelong fan of Asda, but this self service is too much after a long day at work, I want a real person on a checkout. Sick of the machine rejecting items and having to wait for staff to come and sort it out. We are unpaid labour for Asda now. It's costing you money, when an item flags up the staff just over ride the issue, sometimes I get home and realise that an item isn't on the receipt. The staff don't even listen to you when you are trying to tell them what may have happened. In future if there isn't a normal till available, I am going to abandon my trolley and go elsewhere. Soon get sick of abandoned trolleys I am sure.

Cafe is lovely n quiet, food was tasty 😋

Just fancied a snack so got some fries. I have never had any so bad.stone cold and tasted like they had been stood for hours

Not enough clothes for older children that are age appropriate. I.e not everyone is mad to were belly tops. Shame on you asda. Plus iv noticed that clothing sizes are getting smaller for the age groups

Visited early Sunday morning to avoid it being crowded. Easy, free parking and trollies don't need coins or tokens. Wasn't very crowded, and about 50/50 still wearing masks. Obviously a good selection of food and household goods, didn’t notice many, if any empty shelves. They have self-scan, a cafe, opticians and a clothing section. The cafe was basically empty. Clear plastic barrier at checkout. No issues.

Always issues at the self serve tills at this store and staff are too busy chatting to notice when a customer needs assistance, coffee machine has been out of action for weeks with no signs of being fixed

Popped into here as I was rushing to get something for my Mum who has Alzheimers. I'd had a very difficult and stressful few days with hardly any sleep and needed to pick up something quick for her. I was waiting for a while for 2 staff members to finish stacking items in the fridge. They were having a good chat and didn't appear to be in any rush. I very politely asked excuse me do you mind if I just reach for this please? Carrie very rudely said I'm sure you're not in that much of a rush you just need to wait till I put the milk down. I was very near to tears after several very difficult days and I just said have a good day and walked off. In the next isle I approached her for her name and she said that I had pushed her. I am very aware of covid and mums vulnerability so wouldn't dream of going near anyone and I always wear my mask. I said to her you have no idea what is going on in peoples lives and what people are going through. I certainly didn't push you as I was no where near you. She began to argue with me and I said I'm not arguing with you I'll just report this and I turned to get out of the store before I started crying. She then proceeded to call me to 2 of her colleagues. I was so upset at her attitude. Whatever happened to customer service. I'll never go in this store again.

Good place to shop. Covid friendly, still provid quiet times for shoppers who require more space.👍good clean rest rooms, staff friendly and happy to help.

Recommend this Asda over all the others. I feel like it has a lot more wider range.

Ordered a cheese toastie for my partner and myself. Very dissapointed. Think they forgot the cheese

0 covid rules being followed ,visited early hours in hope would be quite as I'm extremely vunerable not a single staff member wore a mask or social distanceing very disappointed.

Just had a phone call of the pharmacy asking if my perscription drugs were ok any side effects and do I understand the dosage thaugh it was very professionally done so well done

Very enjoyable experience fabulously helpful staff in store day time or evening even after midnight staff was very helpful can't thank them enough A plus

Highly recommend going to this Asda over the others

Convenient Asda store just off the motorway

This is the best Asda I have ever been to, not because the store is any different from any other Asda. The staff are so friendly, helpful, and accommodating. I go 10 miles out of my way, drive past 2 other Asda superstores to go here. Keep up the good work!

Staff can do with better training. Very Long unnecessary chat with 1 customer while 4-5 wait in the queue is not customer service. Some are full of attitude or they either just there for money looking at the clock. There is no way their bosses aren't aware.

Very disappointed with the wine aisle...again! Empty shelves and limited choice especially in the red wines. Additionally, why is the 4 for £6 offer not on the bottled ales?

I went at 8 am today, nice and quiet and what I noticed that at the entrance very well organised with sanitation products and constant announcements about wearing masks and the store was more spaced out than pre covid. Only problem, only one person on the till and also I picked up a pair of reading glasses but when I got home noticed they were damaged and not cheap at 10 pounds so will have to get back to return them.

Was really empty of people when we called at 21.00

Busy store, not too much in the way of controlled entry

Came in for a gingerbread house for my niece as she has been begging me to make one with her. They had none left on the shelf but a member of staff called Liam went and fetched me one from the back and restocked. Very helpful and polite guy.

Got pretty much everything you'd want very extensive selection key cutting photo booth chemist decent prices too

No control of the total number of people shopping during covid 19, it was so so busy! No way of keeping distance. Unfortunately, this will mean I will not return. Coop and other stores have this in hand with a traffic light system, sure Asda could co the same!

This store is probably the best of all stores we have visited. Very spacious and clean. The staff are phenomenal, extremely friendly, funny and helpful. Michelle, Yvonne and Joanne are 3 of the nicest ladies. The other little shops inside are similarly staffed. Huge car park with loads of disabled parking. Two cash machines on site.

I went in Asda Pilsworth Bury today 14/12/20 I was disgusted the amount of people allowed in store at once there was no restrictions..no one on the door there was absolutely hundreds of people in there could hardly move..no one way system..nothing you wouldn't think was in a pandemic I've never seen anything like it ..I'm sure its breaking the law ..you should be ashamed of yourself..I won't be going again until something is done about this

Clean and well stocked, but staff need more training and a bit more common sense. Staff (not all) are rude, ignorant and I had seen 1 of the members of staff squeeze (nearly push through) 2 elderly women. Also at check out the staff block the way and stand there in groups gabbing away oblivious to what's going on around them and ignoring government guidelines. Bit of a joke at the moment, I'd rather go out my way to another supermarket at the moment

I like this store but they seem to sale Everything very expensive. Despite the fine they had few years back they probably trying to compensate for the loss.

I visited asda this morning too fi d that staff members where not wearing masks properly, iam classed as disabled an high risk an just able too collect some thing for the week, also just had an op on my mouth so was very unhappy with seeing staff not sticking too rules

Just seen a member of staff walk from a toilet cubicle and not wash their hands. Absolute scrubber.

My wife asked a member of staff in George Clothing if she could check if another store had a coat in her size, as Pilsworth store didn't. We were astonished when she replied that due to Covid, staff aren't answering the phone in stores and that they want to discourage the public from shopping in store! The staff member was unhelpful and had a really poor attitude. I think some organisations and individuals within them are using Covid as an excuse to do as little as possible. I think she was unaware that by discouraging customers from shopping in store, she was potentially promoting staff redundancies! I have tried to find an email contact address for Pilsworth store manager, but to no avail. Morrisons Whitefield is a far nicer shop and seems to employ staff with some enthusiasm for their role!

You can always get in get what you want and get out pretty quickly

Just bin here and the Halloween range is awesome 👏🏻👍🏻

I've just had very poor service when I wanted to get a replacement for my faulty toaster from the customer services. I had my proof of purchase receipt. The product was still under warranty but I was told it wasn't. When I said the toaster is still under warranty the customer service assistant told me the toaster has crumbs inside the toaster and cannot exchange! I asked to see the manager and the same attitude continues. I was so confused because the toaster is supposed to have crumbs in it... what else would you expect to be inside? I was also asked "in what way is the toaster faulty" repeatedly. I replied its stopped working! In the end I got my replacement but felt the Asda Pilsworth emoloyee was making excuses not to give me the replacement I was due. Very poor customer service!!! I would give 0 stars if I could. This experience was totally unacceptable.

Large, clean store with good social distancing measures in place!

This store was all ready for covid..masks were not worn by staff but perspex shield were in place..hand and trolly sanitation was available..i felt safe shopping here!!

Very well stocked but always seems very dingy and just doesn’t feel good to shop in! Feel like the shop floor can also seem a bit messy and untidy which isn’t fun when shopping! Also the self check out machine broke while we were paying and the lady working on them took some of our money from us and didn’t give it us back!

They have great customer service. A large car park. Well stocked.

Without a doubt this store has performed terrible during the past 3 months of lockdown. Not only is there never anything on the shelves but every time you go the prices have risen. Today we bought 2 juices for £2.00 each only to find the same product over the road at Home Bargains for 69p. That's disgusting. No more Asda for me. Aldi and Morrisons have performed really well in these hard times so there really is no excuse. If I could have given one star I would have done.

Massive thank you to Keith at the Click and Collect point around 3pm today - wonderful service with a smile! A real credit to your Asda team!

Well done asda,just been today, very well organised ,plenty friendly staff and well stocked,safe for keeping distance Will remember this when back to normal,keep it up!

How about updating your opening hours for the public Asda? I'm sat in the car park watching hordes of peopke arrive to find the store shut

A big thank you to John on night shift (Friday 13th March) for all his help. He is a jenga genius, finding products and taking his time to makesure us mummies had everything we needed. You are a star #johnpilsworthasdaisalifesaver