M&S Cafe in Eastleigh

I went to the upstairs cafe at M&S. Hedge End yesterday afternoon with my adult son. The cafe was not busy but we still waited for someone to bother to serve us. The cafe was not clean, the many empty tables were littered with dirty plates & crockery & we struggled to find somewhere clean to sit. The floor under the tables was filthy, covered with discarded food. There was no brown sugar or sweeteners &Apparantly had been none for about 2 weeks according to one member of staff. My sons cappuccino was only 1/2 full & when I asked for the cup to be filled he ended up with a cup of hot milk! Not a pleasant experience. I will not be visiting the M&S cafe at Hedge End again.

The cafe was shut by 3pm on a Saturday!! The store is open until 9pm. If you don’t want to run a cafe close it. Sainsburys is next door.

We went to M&S cafe on a Wednesday at half past 4 last week and tonight. Both times we arrived they had stopped serving. We love going to the one on kingswood in Hull as the staff are lovely , friendly and make you feel welcome. Wonder why they close earlier on a Wednesday ?

Had a nice bacon roll and chicken roll from breakfast and lunch menu was very nice and green tea 🍵 . Clean and quite when we went good table service too.

awful experience rude staff slow service tables not cleared. food was ok when it eventually came out., won't be bothering again.

Couldn’t make any substitutions to the menu. I don’t like runny eggs or baked beans so asked for extra toast and mushrooms. Was told I’ll have to pay extra for that. I did do but never received them. It was all cold when delivered as was the espresso coffee.

Lovely fresh breakfast delivered to our table quickly and with a smile. Good choice of hot food along with cold choice too. Bit of a queue for hot drinks but worth the wait

Understaffed and tables piled high with dirty plates, cups etc. The limited staff on there best and you can’t help but feel for them when they continually apologise to the customers. Come on M&S, even Sainsbury’s Cafe next door is better!

Poor staffing levels, probably over the busiest period of the day.Poor layout ingress and egress, and low quality food and premium prices. Surely not what is expected of M&S

It was crowded, with the all the staff working flat out, and tables being cleared as quickly as possible, so could not complain. One member of staff Jacqui, was calm and polite and smiling when bringing out the food... asked if we needed anything else.... I watched her chat to children while still busily delivering the meals.... a real asset.... don't lose her!

First time eating food here went to upstairs cafe very clean and good service. Food was lovely definitely recommend hopefully be back soon

I used to love going to M&S for lunch, it was a real treat. But something has happened to M&S cafes of late, and it isn’t good. Tables are left uncleared, messy serving stations and staff that act if is you are in inconvenience just being there. Not good.

I attended today with my daughter who for personal reasons struggles to eat out without planning ahead. She picked an item but I misheard and ordered else. When it arrived and wasn't what she was expecting she became upset. I explained this to Kat who discreetly discussed this with Sam in the kitchen. My mistake was quickly rectified without any fuss and lots of discretion. Thank you to both. No one can ever know the story behind those eating in the cafe and I can't thank them enough for their understanding.

Food and drink quality taken down a couple of levels, price not though. Sainsburys now better. Also opening times now reduced. If M & S don't want to continue providing a café service why can't the store go back to what it was originally and have a food area between it and Sainsburys so a proper café/restaurant can take the business on.

We visited here for lunch, it was busy but I expect better standards. There were 3 people cleaning tables at a snails pace. Sadly not keeping up with people looking for seats. My husband ordered the tomato soup with a roll and had a scone and jam. He said the soup was delicious (which is why I've given 2 stars), his scone was stake and not very impressive. I had a jacket with cheese and beans. The potato was small for an average jacket potato. The beans were about a desert spoon amount wuth a sprinkling if cheese. No butter and nit butter offered. The potato was room temp and the beans were only slightly warmer. I would have complained at the time, but seeing how many people were being served I thought it would take forever to get it rectified. This was the downstairs section. I think maybe you need to monitor how many people are in and warn at the door that there maybe a long wait or no seats, or you need more staff. The wait was extremely long for food that wasn't great. The lady who brought the food to us struggled to find us with your tracking service too. We had it clearly displayed on the edge of the table so as it could be seen easily. We grabbed her on way back as we could see it was our order. You expect quality from M&S, this is tough times for us all, businesses included, but you charge a certain price and for that, the customer expects quality and good service.

When I went to this cafe it was semi busy with a queue of about 6 people in front of me to be served. There was no pleasantness from the person taking the orders, who seemed to scowl and bark at every customer, especially if...

Wanting to surprise my little boy with a Colin The Caterpillar Frappe I was disappointed when a regular chocolate frappe turned up lacking the main event i.e No Colin Caterpillar and no sprinkles. 1st world problems for sure but please don't advertise something if you...

Hello this is not intent to be a typical moany/criticising review it’s just me and a lot of others have seen how extremely stressed and overwhelmed your Staff are! I understand that there is a person scheduled for each department but even so 1 person...

The lady was moody on the cashier, as was busy. Food was terrible the toastie tasted burnt. Wrong food brought out. Not worth a penny!

The upstairs coffee shop has been closed. Opening at 11.00hrs. I presume to save money. We won’t be back for our usual coffee and cake with our granddaughter on a Monday. No place to sit down stairs. Long queue. It was to loud. We will...

Often have the breakfast poached eggs here and always is great meal. Food is always served quickly and good quality ingredients. Coffee is really tasty too.

Dreadful service, waiting for 25 minutes for coffee, the slowest services ever experienced and it's always like this, never again .

Went with a friend for lunch at 12.45 today while shopping. Queued behind 6 people with 6 staff milling around but only one till operational and the member of staff manning it was taking orders, payments, making drinks and delivering food from the kitchen, leaving...

Having both had fasting blood tests this morning, my wife and I needed a breakfast. Stopped at M&S, hedge end and both had a bacon sandwich and a coffee. Fully refreshed we went on to Makro at Fareham.

My experience and that of others waiting in the long queues recently to obtain a cup of coffee is something i do not intend to repeat any longer. I have stood in the queues for as long as half an hour on occasion so in...

…and they go lower in my estimations. Staff that are unprofessional. No food on the cake and scones counter. Tables not cleared. Coffee made, cups filled and virtually thrown on the tray, spilling it onto the saucer, (no offer to wipe it). Food left waiting...

The cake and the food is good and I gave a 3 stars because of this. However, I removed to 2 stars because the service is SOOOOO SLOOWWW, I have time to read and finish a book while queuing. Everyone is very slow… it must...

We stopped in at the cafe for lunch and used the accessible toilets downstairs - an absolute horror!

We had our breakfasts here while visiting family, toast was fresh and tasty with delicious jam, drinks were hot and tasty and at reasonable prices, staff friendly and helpful, place was clean, what more could you ask for

This is the 2nd time we have ordered tea and cake a flat white and cake.... each time I have been given a cappuccino . ok it was busy could I be bothered to go and complain no....but surely the staff should know the difference...

Yet again, way too long to wait to buy a slice of cake and a pot of tea. ONE person making the coffees and taking the money ... ridiculous ! If the staff shortages are this bad then don't open. Seems to be normal practise...

Had lunch in the cafe garden today mainly because inside was incredibly noisy. Had difficulty finding a cleanish table then was joined by a rat running between the tables. Very unpleasant! When I complained to a young member of staff they were disinterested so asked...

While my wife was food shopping I decided to treat myself to the scrambled egg on toast and bacon plus a cappuccino coffee. It was tasty but the bacon was just 3 slices with rather a lot of fat. I expect better quality from M...

The sandwiches are far from good, soggy and tasteless. The cooked food no better. The staff are bored or worse, seem to know better what you should have than you. If they actually could make coffee that would be a plus but most times they...

Consistently good coffee and cake, but there has been a lineup each time we have visited. (Many times) One person making coffee as well as running the cash. Definitely need more staff.

Reading earlier reviews it seems M&S management take no notice as nothing has changed. On Saturday 22 Feb joined queue of perhaps 10 people at 11.15, got 2 coffees at 11.32. One coffee machine was not being used. Food delivered to our table quite quickly...

Lunch with my daughter, jacket potati with cheese and beans, chocolate cake. Nothing special just a microwaved potato with little taste but filled a gap. Waiting staff were lovely though although check out girl very unfriendly

M&S Hedge End 1400 "This is not just any cafe table" This is an M&S full up cafe table" Storm Dennis has not helped, very busy looks like more staff are needed to get those tables cleared.

I occasionally eat at this cafe (usually the downstairs one) and the whole experience isn't usually good - it takes a while to get served and then you have to carry your tray around looking for a clean table. Today, however, was my worst experience...

Stopped in this afternoon for a snack with my husband and daughter. Our food and drinks were fine and the service we received was good, particularly from the young lady delivering the meals to the tables, who was working hard with a smile. But what...

With such an amazing food hall after refurbishment we decided to have brunch in the restaurant, the queue was long but went down quickly. We ordered our food, took our coffee and that's where things took a sharp downward turn. Lots of empty tables full...

Popped in for a lunch break with my Wife and Mum. We all found the restaurant Staff very friendly and helpful and all of our meal choices went down well. Mum uses a wheelchair which is sometimes inhibiting but no problem here, so thumbs up

Nice friendly staff and nice choice of food and drink. Go there on a weekly basis and never had a bad visit.

Always a good place for a coffee and snacks. Nice staff and good food and drinks. got addicted to the bacon rolls.

My friend and I went for breakfast here and we ordered the scrambled eggs on toast and avocado on toast. Both items were the same price but the toast supplied with the avocado was half the size of the scrambled eggs. The staff were a...

Went in at 3:30pm for a hot bacon roll and they weren't heating any food Why are the fridges full of food that needs to be heated I asked? Because it saves them filling the fridges for the next day. Um, not exactly putting customer...

The coffees and coffee cake was enjoyable as always, but it took such a long time to get served today with only one till open and a relatively short queue at around 15.30. There were also a lot of tables that couldn’t be used because...

On a recent shopping trip to this store we stopped for lunch. I chose the chicken burger but asked if I could have salad instead of chips and was told it comes with some salad so no basically. When it came out there was a...

Very busy area, with long queues to get served. Would not go again. Maybe try the coffee bar area at front of store.

Good coffee. Nice cake . With a View of shoppers from the first floor. Always reliable ,clean quiet sometimes a little cramped it’s a pleasant place to drink your coffee & eat your fruit scones clotted cream and strawberry jam.

Often stop here for morning tea or lunch whilst out shopping. Good choices and plenty of cakes etc if you don't want something hot. Clean and efficient

Very disappointed. Ask for all day breakfast with poached eggs but told no poached eggs - just scrambled. Should have realised that meant no fresh eggs left and scrambled left lying in one big batch for a long time. Bacon also looked like it was...

M and S. They serve very good coffee, don’t forget to ask for your biscuit as they don’t automatically give them out any more. The cake selection is ok but expensive. Staff are always pleasant and the open area for seating is very pleasant.

I wanted a jacket potato but they didnt have any so I said could I have an all day breakfast but change the mushrooms as I have an allergy the girl said no it came as described ! I eventually settled on a supposedly chicken...

Probably not a good idea to write a review when I’m angry, but... I had 15mins to kill whist my wife tried in some clothes 15 minutes after entering the café I collected my coffee! Fortunately my wife’s 15 mins is more like 25 but...

Good quality coffee in a busy cafe. Food also looked good on adjoining tables. Medium size coffee a good size.

Always of an excellant standard good drinks and good food. Two cafes in this store and each as good as the other.

For what we had, coffee and tea cake it took ages, first for the black coffee(!?) Then the wait for the toasted tea cake. Tasted great though.

We decided to use our two vouchers for £2.50 and saw an offer of tea and a toasted teacake for that price. There was a cup and a half of tea in each teapot - excellent value.

Nice and tidy, good service and food of great quality. A nice relaxing way to start the day and a good electronic tag system to help service to your table. Be happy to eat breakfast here again anytime as the price was very reasonable.

Having had to queue to buy a couple of items because none of the manned tills were open and at least one of the self service tills was not working I went to the cafe where yet again only one till open so a long...

Visited the café for a quick bite to eat and hot drinks after shopping at M&S. The café was very busy so there was a long queue. The staff were overworked and tired. There seemed to be a shortage of staff to clear away tables,...

Upstairs Cafe, long queues, Expensive with little choice. Ordered jacket potatoes which were served with a dried up sad looking salad, they were like a childs portion, Crispy Chicken Burger was tiny and served with a dollop of runny colslaw. Expensive and very dissapointing.

Service appalling; Toasted sandwiches - bread wet; Coffee supplied before the toasted sandwiches. Staff pleasant considering having to work under such pressure

The restaurant was clean which is good, the staff as always were friendly and helpful. I had the chilli and rice , latte and millionaires shortbread for dessert. The chilli was lovely, not to hot but tasty and filling. The latte as always was good...

Purchased goods and we decided to stop for a quick bite as we had left home very early to visit family . The queue was small and they took our order correctly and in a very friendly manner. The food was excellent , a little...

We have been using M and S cafe at Hedge End for years. I have never know it so poor, it's beyond slow, only one member of staff serving, other order points closed despite people queuing outside the doors. Tables not cleared, customers grumbling and...

It’s a M&S cafe. Sometimes it’s okay other times it isn’t. Sometimes the queue is short, other time it’s long. Sometimes they get your order correct, other times they don’t. It’s hit and miss, not worth making a deal out of it and not worth...

Cafe was busy but had plenty of staff to keep things running smoothly. Food was tasty and and coffee was very good! Plenty of cakes to choose from and the do a lovely spiced iced bun.

A perfect place for a nice cup of tea and an iced bun. Friendly staff and reasonable prices making for a pleasant afternoon.

The queue to order your drinks are horrendous and the service is really slow. The lady taking the money helps with the drinks which gets in the way of the girls making the drinks and there is usually only one pay and order point open....

We recently stopped here for a lunch whilst shopping. What a huge dissappointment, I had a breakfast and it was not only quite small in portion size but the food quality was very very down on what you expect from M&S. The food was not...

A nice, comfortable, friendly set-up with excellent happy-looking staff who made an old couple feel very much at home. Food and drinks were also fine.

Just……slow, so slow. Fair enough busy but so many staff on shop floor and the lady doing the till was helping with the drinks while the queue got longer and longer.

Not sure what's going on, but M&S seem to have to up their game - soggy bottom toasted sandwiches in a cafe (downstairs one) which really needs a very deep, deep clean.

I have to agree with Steven H who wrote, in 2017

We went in on the off chance, as we were tired and hungry. I chose their 'new' Wiltshire pie. Excellent! The best pie I can remember eating. My wife was equally pleased, but I can't recall her choice of dish

Either they can't get staff for the kitchens or they're cutting back on staff. Which ever it is, it still took them 25 minutes to serve pie, gravy and mashed potatoes. And, we were not the only ones. The young lady on the adjacent table had waited 30 minutes for her lunch.

My partner and I eat out a lot and every now again, just want something simple like a jacket potato, bowl of soup or a bacon roll. And M&S; is perfect for that. Clean, welcoming, good food and very friendly staff. Love it there, one of the best.

Popped in as Daughter was at rehearsals and wanted a quick snack before visiting some others stores in vicinity. Was nice and quick as expected but had a toastie which was heated in the microwave me thinks, which made it floppy and moist, not what you expect in a toastie

The cheese and mushroom toasties are lovely. Flat white coffees are very good too. Pleasant surroundings with tables cleared promptly

We arrived for a lunch snack and found most of the tables were littered with dirty crockery and debris. The toasted sandwiches took a long time although it wasn't too busy with customers. There were enough staff on duty but no management evident.

Cappuccino tasteless and lukewarm Americano very weak....the place was too busy to take it back but the lemon drizzle cake was quite nice....won't be back in a hurry.

I know trying to find gluten free choices is not easy, but M & S advertise on their notice board gluten free options available. So when I asked what they were for breakfast I was told a chicken and avocado sandwich or a biscuit were the only options and they were out of the sandwiches.

Just back from meeting friends in M&S; cafe which was one giant bum fight. It's like something from the dark ages where you stand hopefully with your tray in hope to be served before you die. When you do finally get your coffee then it's finding a clean table in the end you just settle for a dirty, sticky table that you have to clear yourselves. M&S; should be ashamed.

Went with a friend during a shopping trip. We had the soup which was very tasty, as were the accompanying rolls. The coffee was also very good. Filled a hole pleasantly.

No matter when I go to M&S; cafe in Hedge End I always find a high quality service. The coffee and cakes are particularly delicious.

Staff friendly, good standard cafe. Nornmal choice for m and s food. would recommend ham and cheese toastie. coffee made to good quailty.

My wife remembered that you could order an afternoon tea for two with hot drinks, cakes and sandwiches for an all-in price, and since it wasn't listed among the displayed prices, we enquired. Now, we don't drink regular tea, only herb tea, and we also don't drink coffee or alcohol, but in many cafes and restaurants that is no problem at all. And it isn't here either, really - as long as you don't order the afternoon tea. We asked if we could replace with something else. Yes, with coffee or Prosecco. No good to us. Could we have hot chocolate instead of tea or coffee. No - but we could pay for it extra. That, of course, made it a lot less of an attractive option, so we ended up just ordering our own drinks and sharing a toastie instead. The food and the drinks were fine, but were of course disappointed that we weren't treated with more flexibility. And, waiting for the toastie and the hot chocolate, we looked around, and noticed that the place was far from in order. The floor was untidy and filthy, with food leftover, napkins etcetera on it. That reminded us of the table with cakes we had passed, which was also full of crumbs, dirty cake plates where cakes had been on offer, etc. It's handy to be able to have something to drink and eat when you're out shopping, but M&S; haven't made this the most attractive place to do so.