M&S Cafe in Cheshire West and Chester

After vowing never to go to M&S cafe (Gemini) again, I visited the one in Chester last week. What a difference- able to pick up/order what I wanted via a person and enjoy on a clean/empty table. . I made a point of speaking to the Manager and advised her of such a pleasant experience. If she has any influence over the changes at the larger stores with the unhygienic touch control system( no facility to clean the screens) which leaves customers with either cold food or cold drink, whilst waiting for the other half of an order to arrive, I sincerely hope that Management listen. If the number of adverse reviews isn’t enough to make them reconsider, I assume they aren’t interested. Will spend our money at alternative venues.

That time of year again covid and flu jabs so always treat ourselves to breakfast after the jabs. Nurses cafe recommendation was tiny and full so had to bypass that one ,my original choice just past Marks had sadly like many in Chester closed down so plumbed for Marks as it was nearby. I ordered a full English my better half a bacon on ciabatta, service quick enough though had to ask for butter ,portion size wasn't really huge two sausage that were chipolata size ,no choice of bacon so had to make do with smoked streaky which size wise you could compare to the sausage ,beans ok one flat mushroom accompaniment by the obligatory florin sized potato rosti,s which I cannot bear, one success was the poached eggs which were spot on but got to say apart from them it was a bit disappointing and certainly won't be on my must revisit list.

Typically good M&S food. As expected, it was up to standard and we did not have to wait. Clean and plenty of room. Would go again.

Limp chips and filthy tables. Pity that quite nice fare is spoilt by poor service and filthy uncleared tables. Chips were hot but limp....? Microwaved to heat up. Tables not cleared while there for 25 mins

Went in for lunch with my elderly mother to order 2 coffees and a toastie.A very rude member of staff firstly serving at the till with no manners,change given with no thankyou. Once I was given my coffees I just felt the cup and instantly knew it was only luke warm and then tasted it,I made the lady aware who then began to shout at us for not asking prior to have our cups warmed as the machine is set to a certain temperature.This is ridiculous as the milk is heater separately.As the lady was being so rude to us at this point another gentleman came back to ask for a replacement coffee as it was cold. Another member of staff then came to take over the coffee making and then started to disrespecting the customers for asking for a hot coffee in front of us. This is discusting customer service from Marks and Spencer and inappropriate to slag customers off. We then got a dirty table,no staff to collect the dirty pots and was given a cold toastie. Will never visit the cafe again in this store and will be contacting the Head Office to complain. Train your staff to be more polite and respectful as a coffee is not cheap these days and certainly needs to be hot not like warm!

Been here twice this week for a quick lunch while Xmas shopping. It’s always busy around lunchtime, but I was really fed up this week! After standing for ages in a queue to pay for my food, I eventually found a table to sit at. Just like all the other tables, there was a mountain of uncollected dishes. I pushed them to one side and ate my stuff off the tray, watching all the time for someone to come and clear the table. They were just wandering around, looking lost. It must surely have been obvious that most people were eating at dirty tables but they never came near to clear. They need training, they need to ask if they can take away the old food dishes (yes, they could have been mine but even so it would have been a better experience to have had them removed). Do something, M&S!

We had to clear our table ourselves. Asked for it to be cleaned - no response. Very disappointing. Food uninspiring. Other people in same position. Friendly staff at till though.Wont come here again.

We popped into the Chester branch this morning to have a drink and a snack, this turned out to be be a very unwise decision. We ordered two drinks, toast and bacon roll. We sat and waited, two members of the management/supervisor team sat in next table ordering a few minutes after us. All we heard from them was “I hope you’re giving us extra bacon!” to other members of staff! They then called a young lad who was clearing tables - “ go tell them we want extra bacon! “ and then yet again they said to yet another member of staff we expect extra bacon, oh and chips as compensation for the wait!!!!!” Their food came before ours ! Their bacon roll was served in a dish, and there was an awful lot of bacon. Mine arrived later and there was nowhere near the amount of bacon they had- I would suggest that they about three times the bacon I had (mine was served on a triangular side plate) Why do the staff behave in this crass manner? Why are they served quicker and more generously than me a paying customer? The whole experience left us feeling rather undervalued

An old lady jumped the line in front of me and about 10 other people. Then she was greeted by all 3 staff members at the till and ushered to the front. Clearly she was a regular and more important thatn the other paying customers. Just yhe kind of snobbery Id expect from M&S be honest. Id rather go to greggs and eat on the sidewalk next to the vagrants instead of coming here again.

Charging for bread with a soup is a con. £5 is rediculous for a cheap to make bulk meal. Use to get multiple rolls for free, then one, now you have to pay? You're really trying to keep us younger adults out...

We called in today and had two medium coffees for the great total of £6.30 that's a crazy price safe to say that's the last time good we did not even get a small biscuit M&S are mugging it's hard core customers

Went here for lunch. Massive queue and only 2 staff at tills. They also had to make the drinks themselves. Ordered best ever jacket potato with salmon and prawns. Jacket hard underneath, salad was bruised rocket. No slaw. Explained i wasnt happy to staff member who delivered food and he just ignored me. When I complained to lady at till the rocket was changed but at £6.95 it wasn't good.

Came here today with my husband for a hot drink and snack whilst shopping in Chester. The food and drinks were fine...sandwiches and scones and pots of tea. However, there were no plates and we had to ask staff to get some for us. The cutlery was not clean and the place seemed grubby. We won't be stopping off here on our next shopping trip!

I was in the cafe yesterday with family buying coffee & sandwiches. I was served by Catrina on the till and she was the loveliest well-mannered friendly staff member I have been served by in any shop. I hope she is recognised for her qualities by your head office. She is a credit to m&s. Thank you Catrina.

We called to M&S for a quick drink, we have used other M&S restaurants in other towns and had great service before. This time there was a long queue, two tills open, confusion as to whether to just wait for a till in one queue or form two queue. Didn't matter either way as the delay was not in ordering and paying for items but waiting for the hot drinks to be served. We ordered tea for two, there were so many other customers waiting that the cashier decided to make our pots herself, great you'd think except that we needed to wait for a jug of milk. After about 5 minutes of standing there while four other staff were all trying to use 2 machines we gave up and just had our now lukewarm tea black. On leaving we checked the drink station and there was still no jug of milk for us. Can only be described as utter chaos.

Visited for breakfast with my little boy. What fantastic service from the minute you enter. Help with offers to get to the table. Nothing was too much for the staff. Thank you Liz, Jack and Deb

Typical m&s cafe it was busy but we managed to get a table we only had drinks, but pots of tea were fine as was the filter coffee, staff were pleasant

Called into Chester's M&S cafe for a light snack, first of all there was one queue for two tills when one till had finished you went to it, but a member of staff told us to make two queues which we did, then when it was our turn the assistant went off somewhere no explanation, so we had to wait longer for someone to take over, the customers behind us had been served way before us on the other till , after you have paid you have to go around the back of tills to collect your drinks, l myself had a hot chocolate fully loaded all it had on it was cream and l stood waiting for ages for my husbands tea the staff didn't even know what l had ordered and paid for, l also had a cream scone (scone was so dry it crumbled so tried to put cream on the little bits l could) my husband had ham and cheese toasty and he said it was awful. That is the second time we tried this cafe, the last time they were advertising on a board bacon AND sausage bap they said they only do bacon OR sausage bap, l pointed out that the board said AND not OR found the staff very rude so we walked out, but we gave them another chance and lm afraid blew it will never bother again, especially when there's plenty of other nice little friendly cafes around Chester.

Why are the ham and cheese toasties £4.95 they weren’t even that good Also needs more selection of cold drinks

Amazing birthday treat with amazing service by Johnathan at M&S Meadowhall cafe thank u so much ❤️ the carrot cake was out of this world, coffee perfect and service amazing perfect birthday start ❤️

Came here this morning and the service was brilliant, clean place and sanitising all the time,efficient and friendly staff too! Keep it up guy’s

Easy spot for coffee, especially with a baby. Toilets open and clean. Fairly swift service. Nice coffee. No biscuits these days mind

It’s all pre made and just heated up..... and it shows!!! Staff pleasant enough, but not enough of them. Large queues and only 2 tills open. Needs to be revamped

Llamado al final de un día ajetreado, solo quería sentarse y tomar una copa.Todo el personal estaba ocupado limpiando, etc. pero fueron muy amables. Acabo de tomar una bebida fría y un bollo helado, siempre uno de los favoritos. Un montón de asientos, parece amigable para los niños (sillas altas).Muy limpio y ordenado.

Usamos esto de forma regular. Durante las vacaciones de verano, noté que los miembros más jóvenes del personal no estaban limpiando las mesas muy rápidamente. En una ocasión, a un joven le tuvieron que decir tres mesas claras, y mi odio a las mascotas es donde las migajas son arrojadas al piso y las sillas. ¿Por qué no les enseñaron a recogerlos en la tela con la que están limpiando la mesa?

Hemos encontrado que los cafés M&S tienen buena comida y esta en Chester fue una parada fácil mientras compraba en la ciudad. Estos cafés siempre están limpios y tienen una buena variedad de productos alimenticios con acceso a baños cercanos. Se comió un buen almuerzo barato. Prueba el jamón y queso tostado.

I would say this is the cleanest M&S cafe I have been in for a long time. Large clean premises, the tables were all cleared of dishes, plenty of scones and butter etc. Fast friendly service.

We stopped here, looking for something to revive us, and opted for hot chocolates with all the extra trimmings. This M&S seemed to be a little better than others that we have visited. Clean and reasonably efficient (for M&S!)

After a walk around the store we decided to take a break,both of us had a piece of cake and a drink,cake was really good but my wife had marshmallows on her drink which made a bit of a mess on the tray, however we enjoyed our break and then carried on shopping,we will be returning at some point.

This place is fine for a quick drink stop and to sit somewhere whilst internet shopping... They have nice Peruvian coffee and orange/mint hot chocolate for something different. Not cheap but where is!

Este café siempre es popular porque sabes lo que vas a obtener. Sin embargo, con demasiada frecuencia, particularmente esta Navidad, la cola es ridícula. Pity M&S no pone una fracción del compromiso financiero en la sucursal del centro de la ciudad que le hace a la de Cheshire Oaks.

Pedimos huevos revueltos en pan tostado. A su llegada me di cuenta de que hacía frío, que la tostada estaba desabrochada, aunque había dos trozos de mantequilla que eran imposibles de untar. Pedí un reemplazo que se proporcionó. Lamentablemente, a pesar de estar 'tibios', los huevos estaban secos (¿calentados en el microondas?) Y las dos piezas muy pequeñas de pan tostado aún eran blancas. El plato era, por segunda vez, piedra fría. Todo esto por poco menos de un fiver. No podía molestarse en cambiarlo de nuevo. Muy decepcionante.

Called for a snack and couldn’t believe what a shambles it was,we have used mands cafes all over the country and this was not a patch on any of them.Two members of staff arguing about who was doing what instead of serving a very large queue.Placed order no glasses offered for bottled drinks, all tables full of dirty crocks,cutlery dirty,no sauces offered when food came.All in all not what we expect from Marks won’t be going here again.

My wife and I called into the ms cafe in Chester for cream teas. This is a pot of tea and scone with cream and jam. These were delicious and well worth £3-50. The service was first rate and the cafe was very clean.

We were really disappointed with the appearance of the cafe area. If we had had time we would have gone somewhere else, as we had to clear a table ourselves before we could sit down. This was 3pm in the afternoon and I would say possibly less than half the tables were occupied. We actually struggled to find a table with space to put the dirty dishes onto as it seemed other people had done the same.

As a party of six adults we popped in for coffee and a snack. The food was ok but all but one teaspoon was still dirty. I would never go there again. Our overseas visitors, who go to Woolworths in South Africa and get excellent food and cleanliness, where shocked. Woolworths in South Africa was the sister store as M & S in the UK.

Came for lunch. Tomato and Basil soup magic. Table service quick and friendly. Fair prices. Good size of cafe

Lovely staff and the afternoon tea is amazing :) just what you need.. you get what you pay for.. good value for money.. x

Prices good for a mum that’s on maternity lol :D always the staff are always lovely to me and my boy.. always help me and that... bring me water. Interact with my boy... can’t fault it.. there is a lady that now know us but I don’t remember her name. I know she won staff of the year I think around Christmas.. she’s very nice :) xx

It was merely for a coffee, snack and a brief rest from shopping.

The tables are cleared and cleaned quickly by very jovial staff. I went ti m&s; for a coffee and scone, the butter for the scone was rock hard and it would of been nice if the latte was poured into the cup. Very disappointed on this visit and the serving of food and coffee needs to be improved.

Visited early morning for Coffee and Breakfast Snacks.

A 2.15 pm lunch meant piles of dirty crockery on 10 of the 20 tables where I was. Service at the till was chaotic - staff collecting payments then immediately moving on to making tea or coffee. And conversations about who was going out with whom, doing what in their leisure time and having a break. Oh and dropping crockery on the floor. This sums up my first ten minutes here. Two stars not one as the food still tastes good. But I can't recommend this cafe.

My husband and myself were upstairs in Chester M and S looking at the men's collections and we decided to have a quick lunch. It was quite busy but even so we didn't expect such poor service. We chose a filled jacket potato each and had a small bottle of wine between us. First of all the young man taking our order didn't seem to be listening to me, then when we asked him for glasses they were so short he had to go and get two dirty ones telling us he would take them to the kitchen to be washed! One jacket potato turned up and it had to be sent back as it was cold. The basket of condiments was whisked away before my meal came and we had to ask for it and salt and pepper. Eventually our wet and hot wine glasses arrived! One of the waitresses told us they were very short of glasses! They were actually flutes for our red wine! The staff just didn't seem able to cope and one of the ladies on the table behind me had finished her meal before her friend's meal even arrived. We certainly won't be returning to the cafe at M and S in Chester ever again.

ちょっと高級志向のスーパーマーケット、マークス＆スペンサーの中にあるカフェです。やはりそういう主義なのか、自然素材を使った料理が多く、子供にも安心です。

A great cup of coffee and the scones were a shear delight. The cafe is always clean and the tables are cleared swiftly. The staff are always cheerful and friendly.

Tucked out of the way within this large store on the first floor. It was clean and calm in spite of being full up with customers.

A very nice cafe/restaurant. Good food and excellent cakes. Sometimes quite big queues at till but definitely worth the wait. Products as expected from m and s

M&S; is very expensive in my hometown, so I always pop in when I'm in the UK. The staff at the Chester cafe are friendly and cheerful, so it's always a plus. Their tea and cake are yummy and such a treat! The good old Victoria spongecake and carrot cake are my fave.

We visited for an early morning breakfast after leaving our car in Sealand Road and getting the superb Park & Ride into Chester.

EXCELLENT SERVICE......and the "Tea for Two" was very good value. Had meals here before, always good but first time to try the" TEA FOR TWO" experience.......... A lot cheaper than Claridges, London.....£60 per person !!!

I had looked at several places to eat in Chester then spotted the M&S; store had a cafe. It was very busy which to me means it must be good and it was. There is a wide variety of food, and if you don't want tea or coffee help yourself to a free glass of water. I chose to have a toasted sandwich which you take to the counter, pay for, then they deliver it to your table heated with a bit of salad garnish. I would use this cafe again if I was in Chester.

Stopped for a quick tea and cake. I wish I hadn't the chocolate brownie was hard, probably the way cakes are exposed to warmth every time someone takes the lid off the display box. I am appalled at the condition of the teapot but especially the cracked lid, I think it must have been that way for quite a while.

I popped in here with my with my wife and a friend for lunch. We were served quickly, even though it was busy. The staff members were chatty and friendly. The chap on the till made sure our orders were put on the same table and sorted a few bits for us without a fuss. I had some banter with other staff members re some cake which was fun. The food was quickly served, was tasty and hot. The cakes were very impressive and the table location system they use, seemed to work well. I will certainly eat there again.

Had soup and a sandwich, very busy but managed to get a table. Food was quality you would expect from M &S.; the tomato and basil soup was delicious, thick with chunks of tomato

Our toastie and jacket potato were very tasty. Drinks were fine as well. A busy cafe but plenty of space to get around

A bitter cold February day for a visit to Chester, made us take refuge in M & S. A cup of coffee and a buttered scone is my usual snack back in Leeds and this was equally as good. It may be a tad more expensive, but the quality is consistent, AND I have paid more elsewhere and been as satisfied. Yes, the M & S quality is nationwide.

Can be quiet busy at times but great place to stop for coffee, tea and a bit to eat whilst shopping. Good value compared to some cafes and if you have M&S; vouchers to use even better!

Really nice and friendly. Food was what you would expect. Place was very clean even though it was very busy

The tables are packed in and you can hardly get round with out banging into someone. The place lacks any character even for an M and S. The food is OK but it is what is expected at M and S. It is over priced for what it is, but my wife love's it so that's fine. Would not use this canteen if left to me. Will try the Brewery Tap next time.

My wife and I visited M & S cafe in Chester for coffees and scones on the afternoon of 7th December. Like other reviews on this site, it didn't rate highly. I felt that it felt like a canteen with no ambience This cafe is bog standard M & S and therefore seems straight jacketed. Service was ok but nothing special. Speed of service was average. The best thing about it is that it is handy for the centre of Chester.

Stopped here for an hour for some lunch. Wasn't my first choice but my husband decided to come here - food was gorgeous but ridiculously overpriced as expected for m&s;! Can't complain really! Just get ready to break the bank if you come here for food!

The second time we've stopped for lunch and found it to be chaotic! Wasn't even really busy. No knives, no serviettes; couldn't find butter or drinking glasses. They have stopped the loyalty card too. At £16 for two sandwiches, two drinks and two scones very steep!

The afternoon tea I had at chester m&s; sounded tempting but turned out to be disappointing.

There are many places in Chester's city centre to buy a coffee, but if you are looking for a really nice decaffinated coffee then you need to try an M&S; one from here. It is always hot, mild and served in a relaxing environment.

Well I visited M&S; last year and I thought I'd nip in for coffee and cake. As soon as I walked in plenty of cakes available to buy but not my taste. Always takes a while to be served but the luxury hot chocolate was ok and my Victoria sandwich lovely. Tables was cleared by 2 members of staff who was talking a lot when should be working. I would love to visit M&S; cafe again but the prices are a bit expensive!

Extremely friendly staff! Good coffee, wine, sandwiches. Always busy especially lunch times so get there early.

When arranging that special shopping day in Chester, my Mum and I always looking forward to a M&S; lunch. We visit early 11.00'ish, understanding that organisation isn't the best forta here, sandwiches are fresh and constantly good quality.

Have tried m&s; cafe in Chester over years and it doesn't improve...far too small and cramped...wait ages her food..not worth the wait as other places nearby...would give it w miss

Well its your basic Marks and Sparks Cafe Revive, moved to a better location within the store, the staff do not seem to be fully committed to the cause which makes it not such a good place to eat.

We stopped off for a bite while sale shopping and were left extremely disappointed by the whole experience. Over priced prepacked sandwiches awaited, surly staff and the most bizarre queueing process to pay and order hot drinks. When we called in, there wasn't much choice available, soup off, hot dinners off, baked potatoes off... Perish the thought that the nip to the food hall downstairs and prepare fresh food!

Always enjoyed M&S; coffee, we had 3 cups of American which were served in take away type of cups. We all left our drinks as they had absolutely no taste, very weak.

Went in today with my my mum and sister. The glasses for cold drinks were filthy. The cup for the tea was filthy. The mushroom soup was tasteless and there was no salt available. All cutlery was filthy and when I asked for new clean ones the waitress had an attitude about it. Very very poor all round!

Have visited here several times and every time I'm shocked by how slow the staff are! There is only ever two staff taking orders and making hot drinks while there are several wondering around doing God knows what!? In the meantime the queue for drinks is trailing into the shop. This is ridiculous. The only reason I go here (& Debenhams cafe) is because it's the only wheelchair/pram accessible cafe in Chester, and we often have both of these in tow! Once you get served the drinks, sandwiches and cakes are usually nice, nothing special but not as disappointing as Debenhams cafe.

On our last morning in Chester and on the last day of our vacation before heading back home, this was my dedicated shopping morning for clothing. We hit the shops early since we had to check out of the hotel at noon.

When we walked into the cafe we were politely welcomed by the staff. The food came promptly and was a delicious tasty Jacket potato. BRILLIANT

The staff here make tea by adding the teabag AFTER the water! Apparently they have been told to do this because some people do not like strong tea. Obviously they have not heard of offering a pot of hot water!

As always, the food we had was excellent and the layout and ambiance were well up to the standard expected at M *& S

Had previously thought M& S Cafes a bit pricey. But if you go for the meal deals and dishes that you can actually buy in store they're not bad value . Sandwiches and things like that are a bit over priced.