Morrisons Pontefract Cafe in Wakefield

Expensive breakfast that had things missing so had to ask then wait for it to come, tables filthy had to wipe our own, food cold

Quiet for a Saturday lunchtime,as was the whole town, perhaps I should have gone where the people had gone. The bus station to get out of town was busy. My favourite chicken and chips was in stock, arrived after ten minutes. Compared with last time the chips were inferior, the chicken same, a bit under microwaved. The table however was not cleaned from previous customers, the 'wet' stains had dried. The cashier had a large COVID protection screen so customers couldn't breathe on her. Finally when the food was delivered they forgot to take my number from the table.

Morrisons worth billions of pounds but can't run a cafe coffee machines always broke or empty I even thought of buying some machines for them it's a joke if you ask staff they just walk off saying can't help.

Food average, but quite expensive now for what you get, tables dirty, condiments always low or have to ask for salt or t-spoons etc, gone down hill this cafe,

While in Pontefract I popped into the Morrisons cafe for lunch. Not very busy for a Thursday lunchtime. I ordered the half chicken meal. It arrived after only 8 minutes, excellent. Chips were red hot and crispy, very tasty, excellent. Coleslaw and salad very good. Chicken tasty but lukewarm, could have done with an extra couple of minutes in the microwave. Average. The meal was delivered to my table on a nice thick heavy ceramic plate, no tray. While I was eating other people were finishing and putting their plates on the racks, but because there were few trays and many plates, a plate fell and shattered all over the floor, this was cleared up promptly. The staff were overweight middle aged females. The customers looked like zombies from an apocalypse.

Hope you lose all customers due to the way you treat your staff and customers.you are disgustingly short staffed and expect us to wait in long queues for self scans that nobody wants to use.why would we want your job!the managers are obviously yes men with no brains.dont worry about your targets cause would love to see you close.your dirty carpark and closed off entrance is grim.pointless security.pay for someone on a till you morons

Car park is not a great set up at all. Tables in the cafe were not cleared. Not the best experience of a Morrisons.

Getting really fed up now with this reoccurring problem with morrison's, you chose items that are clearly priced up on the shelves then when you get to the checkout it's double the price luckily i only picked up 3 items and two of them where double the price advertised. Im just glad i didn't get a trolly full as unless you check your receipt il guarantee you will be paying more than the price displayed. I'm not one to make a fuss but this has happened so many times it puts me off going. Anyway there were no staff to clear my self service so i just walked out and left the items as i wasn't keen on paying double. It's annoying morrison's and wrong

Absolutely rubbish this store. Nipped in for 1 item took 20 minutes!!!!!! Every checkout that was open even self checkouts, were queueing 15 deep!! Need more staff on to deal with this busy store. And as for social distancing, a woman was nearly sat on my shoulder. I will not be visiting this store ever again.

Me and my daughter came for our lunch and was looking forward to it but when we got there you have changed to menu.we ordered our meals and we our faces dropped when we at last the meals came we was gobed smacked .Just to say we will Not be eating here again my pie was not what I asked for the gravy was like water my daughter meal which she was not happy as you have taken quiche off the menu and her jacked potato was not what she was hoping for in the end we left most of the meal and will Not be coming back Mrs L Spaull

Visited Morrisons especially for a certain type and cut of meat - the butchers were exceptionally helpful and I left with what I needed for a fair price and a smile on my face.

Bacon is severely undercooked and staff look miserable when i begin to mc furiously while waiting...

If you've ever had a person go out of their way for you to the point that it changes your mood completely, Ash will do that. He was great. We wanted muscles and saw the reduced basket nearby, he was just about to re-price them cheaper so told us to hang on (loved him then), then he warned us how quick it all goes so he was super lovely by putting a couple of things aside for us. We carried on with our shop and 5 minutes later, Ash had come to find us down the other side of Morrison's to make sure we had what we wanted. He was so friendly and joking with us also. Top bloke. Best customer service I've had in a while. Thank you Ash!

On 04-01-2021 we visited Morrisons at Pontefract to do some shopping for a 90 year old lady. We put the shopping on the conveyor belt & I asked “Chloe” the checkout girl if she would please sanitise her hands before scanning the items through as we were shopping for a 90 year old lady. “Chloe” replied abruptly “No, I did them 10 minutes ago, if you don’t like it go through self serve”. We had lots of items piled up & it was by now 21.45 so my husband asked for the manager. Someone called Carol came over and said that Chloe could not sanitise her hands as she was allergic to hand sanitiser. My husband replied “Why is she on the checkout then?” Chloe stormed off shouting abuse saying “I’m not having people tell me what to do & I’m not doing it!” No wonder COVID is spreading like wildfire with this attitude.

This was the 1st time and last time i will use the online ordering and Click & Collect service. I placed a large wine order, 19 Crimes 1 x 1.5lt bag in a box at £14 each, 1 x 19 Crimes The Uprising Red Wine at £10 each, 3 x 19 Crimes Chardonnay at £6 each and 9 x 19 Crimes Red at £6 each, the total £105.15, the 15p is for the carrier bags. I did not get the 1 x 1.5lt bag in a box, 2 of 3 x Chardonnay, 2 x Uprising Red Wine (1 too many) and I didn’t get any of the 9 bottles of red wine but I did get 9 bottles of Chardonnay. In summary, I didn’t receive 1 bag in a box at £14 and 1 bottle of Chardonnay at £6 = £20. I did get an extra bottle of Uprising at £10, therefore, my final bill should be reduced to £95.15. They only reduce the final payment to £99.54 so they still owe me £4.39 and I have 9 bottles of Chardonnay that I don’t want. I returned to the store today in Pontefract to get my 9 bottles swapped for what I ordered and try to have the £4.39 refunded to my credit card. An assistant from the click n collect department came out to see me. I fully and calmly explained to her the 4 errors made to my wine order. The assistant fully understood but needed to talk to her manager Richard who was in the warehouse to find a solution to my dilemma. Richard said there was no solution and they could not exchange the 9 bottles given in error or refund the £4.39 that was owed to me due to some calculation error. I think that this is unacceptable. I am not asking for anything which is not due to me – a simple exchange and a refund of the monies owed. I hope that we can come to an agreement and settle this issue promptly. Thank you.

If I could give no stars I would have, just been into the Morrisons store in Pontefract and I must say its the worst managed supermarket I have ever been in since the start of the lockdown. Completely miss managed, its Friday evening and the way its managed there is queues of 40 mins and more, poor old people having to stand for this length of time,absolutely discusting, only 3 people on the tills, all of which are being abused by unhappy customers, completely not their fault of course. I definitely wont be going back, they are treating the very sad situation (covid) we are in to clearly save money on staff costs. Absolutely worst customer service ever. Avoid at all cost.

I have just had a staff member argue with me, when I pointed out an error, she said I dont have my glasses - stupid Bi**h, untrained witch

I would like to say as a frequent visiter (and especially recently) staff seem to be blamed for everything going wrong such as not been quick enough on till,cooking,getting food out cleaning they get called for everything.I would like to say its down to MANAGEMENT...

I visited the cafe at Morrisons Pontefact when they reopened,the woman on the till was very rude,a big woman called Caroline,the food was cold when it came and did not look very appetising,I complained to the woman on the till,and all she said was you...

My wife and I are disabled and she went to the Morrisons pontefract. This is a 10 mile drive each way. My wife was in the queue for the shop when a man walked in front of her. She said about this to the staff...

Good value, but sometimes can take quite long for food to arrive.we have had good orders and bad orders where food has been cold or eggs not quite cooked to liking,but has then been changed over.good customer care.

Called for breakfast this morning. Breakfast was lovely but no serviettes when asked for them we were told they were in the back and there was no one to go get them. We are in a supermarket surely some on shelves ? But apparently someone...

poor quality / cooked food, but then I wasn't paying a fortune for it. The staff were nice and friendly, but didn't look bandbox clean and tidy.

I think food at all Morrisons cafés has gone downhill but you get what you pay for. My visit was ok however the cafe was grubby and this clearly wasn’t from one day. Watching staff behind the counter very poor hygiene standards and poor customer...

Absolutely disgusting tuck 25 minutes for gammon and chips flat cold The pineapple had just come straight out of the tin .something to eat before I do the week shopping walked straight out and went to Asda .

Well another bad visit to this supermarket. Managers shouting at staff in front of customers. Offers well advertised. Unfortunately they have either run out of stock and filled up with a similar item That is not on offer. Or the staff just don't care about...

Tables are not cleaned, cutlery and mugs needs to be cleaned before putting out to customers. This new Cafe is disgusting again.

Try the fish and chips place is always full at lunchtime down to earth honest food. You get a decent meal at a reasonable price. Its a café not a restaurant easy meals for the day time whilst you shop it is what it is.

Over the past few months I've eaten there a handful of times and every time they have taken over 30 mins to bring my food out and then they have got the order wrong. Poor

I usually like Morrisons cafes and find most of them good value for money, but my visit to this Pontefract store was very disappointing. I thought the area were you sit was very draughty and the toilets were appalling, very unclean and messy. We had...

Very reasonably priced food. Staff were extremely pleasant. Restaurant spotless, bright and airy. Not cordon blue of course but Good value for the money.

My husband and I visited this store last week and were pleasantly surprised by the changes to the Cafe and store. The tables and chairs were free standing and painted in pastel colours. It looked clean and bright, most impressed. The store had been changed...

Worst meal eaten out ever tried afternoon gammon deal had before no problem 15 mins in que to get served only 3 people in que trainee on till fair enough approx 25 minutes wait for food cardboard chips rubber eggs all Luke warm saw meal...

I've given three stars for the benefit of the doubt that you had a new starter , but you can't tell a customer you've run out of eggs when you're still selling fried and scrambled eggs ?

love all Morrison`s cafe their breakfasts are fantastic , great value for money and their sausages are simply gorgeous , my favourite sausages ever

This is a standard supermarket café. The food is okay but nothing to get too excited over. If you are doing a bit of shopping and fancy a snack of light meal, it will hit the spot.

You don't expect fine dining here but you do get reasonable value for your money. Sandwiches are freshly made, hot meals are quite good.