Starbucks in Wakefield

I usually call in on my commute from Manchester to Nottingham. A great location, ample parking. It can be busy around the car park due to a large business park, fuel station and hot food takeaway's in the vicinity, so have your wits about you in the car park. A huge Starbucks, ample seating, standard Starbucks choices. In general the place is usually always clean with plenty of staff. My last experience wasn't as good, the usual Starbucks standards had rasied it head. Staff milling around chatting and not actioning the rather large line of in shop customers or clearing the dirty tables and cups. In general this is one of the more pleasant Starbucks, let hope my last visit was a blip.

Always lovely staff Vicky, Lewis and mintar are always friendly and go above and beyond.

Not very nice food, totally pointless hot chocolate, poor atmosphere in a premises with no soft furnishings

Went through the drive thru and was served by a young lad name on the receipt says Jamie but this was not his name I don’t believe, no please or thank you very rude needs to learn some manners or he’s in the wrong job!

Danny is an excellent customer service server! He is super polite and uses his initiative and makes customers feel very welcome well done

Always pleasant staff and although can get busy staff work quickly and efficiently and with a smile on their face!

it was clean and tidy, helpfull staff and the coffee is nice the food was standard, but it was very expensive. even with a blue light card.

They seemed to be short-staffed but the girls serving did a great job. Pleasant and smiling. More staff needed. The drinks were good. Lively atmosphere

Can't say a bad word about these guys. Kind and caring bunch, did more than they had to. Really helpful, made my day popping in there.

Toilets are small. Staff not really organised. Came in mid morning and then decided to pick a coffee up just over 2 hours later and the same dirty cups are on the tables everywhere. Hardly an empty table to find.

Got to be the worst SB in the UK. Service terrible at times and can wait forever at the DT. Only worth it when certain staff are on their shift.

Disappointed it's not dog friendly won't be going again..... service was ok coffee was quite good , quite good location

Early morning breakfast and quiet (but nice!).

Sat here for a hour and the tables had cups and plates on them nobody came round to clear them away. There was more than enough staff in. Manager sat in door way youd think she'd want it kept presentable. Not the cleanest I've been too

Met some colleagues here, drinks are overpriced but that's not unusual for Starbucks. Service was quick though.

Came in with my sis in law-who is partially blind-so couldn’t see menu. Great customer service from assistant Jamie who was unaware but very patient polite and accommodating.

Great service today from the team when they were very busy, especially Jamie who was making 1000 drinks and still managing to check in with me whilst I was waiting

Girls stood around gossiping rather than serving 1 person. No interest in servicing customers, making assumptions on orders instead of asking. Latte milk completely over-steamed and served scolding hot. No care or service offered and no supervison to ensure any service level is achieved. 🤦‍♂️

Quiet, but that's what we wanted for a meeting. Very clean and nice coffee ☕️

Good in-shop experience. However, was charged £60 'fee' for staying just over two hours in carpark. Sure, there were warning signs, but when you're busy & engaged in interesting conversation, you don't always keep careful track. Will not be visiting this Starbucks again

Great for grabbing a drink on the way home. Excellent customer service and great coffee too. Thank you

Parked easily, served quickly and not too busy and could grab a quiet seat for my coffee and work.

Get up to speed!!!!! I've lost count of the number of Starbucks you can take your dog in. Not this one, get a grip and get in the real world, come on do it!!!!!!!!!!!!!

Coffee was OK. The venue is pretty standard but made for a better stop than a motorway services. Pleasant staff who were friendly and cheerful. I would happily call again.

Met some friends for coffee, had a couple of drinks and cake, got a £100 parking fine for staying over two hours! Absolute joke. Contacted Starbucks for help, they couldn’t be any less interested. Needless to say, won’t be going again, will go to pub down road, cheaper and you don’t get fined for outstaying your welcome!

I appreciate its Christmas day but the website and Google said the store was open till 10pm, we got there at 9pm - all closed up no sign of any one very dissapointed

Days it’s open on the app and online but closed when we got there. What’s the point.

Made a drive out of our way as we fancied a coffee..... OH dear. This Stabucks is not dog friendly! Now I must say the staff was superb, so very apologetic about the no dogs at this particular establishment, and the fact it might be one of a few. If he could, he would have allowed us to stay. So a short drive away 15 min at Dearn vally Parkway Starbucks, You are made a fuss of and your furbabby. Water and dog treats out. So a mist if you have a dog.

I met my cousin at this Starbucks last Friday. We had 5 drinks and a couple of sandwiches. Today i was sent a £100 parking fine...for being there over 2 hours. RIDICULOUS

We were served by Shan I believe her name is. Her customer service was impeccable and drinks lovely as always! What a lovely person to be served by.

Slow service and not busy.....something wasn't working.

It is in a very convenient position and is generally busy, however I think something has changed post covid in this particularly branch as whatever time of day I have visited it takes much longer than any other Starbucks drive thru even when there are no other customers/cars waiting. They also seem to have stock issues more so the past couple of years. Constantly run out of dairy free alternatives and don’t have vegan/dairy free cream/seasonal items run out straight away or they don’t seem to get them when every other starbucks seems have these in stock. It use to be a much better more organised so I’m not sure if staffing levels have changed.

Disappointed that this Starbucks does not allow dogs inside. I was told by one member of staff that it was a pity as there are lots of dog walkers in the area but this franchise does not allow dogs. Seems to me that they are narrowing their customer base.

Asked for vanilla syrup in coffee charged for it didnt get it too busy chatting

Staff seem more interested in serving the drive trhough, than the customers inside. Aslo more effort should be given to clearing tables. No pumpkin spiced latte flavour in the build up to Halloween. Disappointing. Another year, another promise of seasonal drinks, another disappointment. Perhaps the person doing stock ordering should order more stock!

Pleasant atmosphere, nice staff and clean!

Cups and plates left in tables. Barista's had a nightmare.

Over priced n over rated. Going again tomorrow tho

Nice, but the drive-through was quite slow!

Customers mess not cleared away, looked awful. No staff cleaned tables in the half hour we were there. Disappointed that coffee now made by machine, not a barista. Slow service, drive in given priority. Perhaps why the place was empty.

Our first visit here for a quick breakfast before a walk at Pugneys. The lady who served us was friendly and very efficient. The sausage bap and croissant arrived as soon as we had sat down, and the coffees were ready not long after. The toilet was clean, too. We will definitely be back, maybe try the toasties next time.

Typical Starbucks could have been a little cleaner

Usually the drive through isn’t cracking, and staff usually unmotivated and unhappy. However, going in, I found the staff extremely friendly on this occasion and very attentive.

Over 10mins wait for one drink, not great service

The service is super slow. One server one on his phone and I asked are you doing our drinks as it appeared no one was making our order and then another female said it was her. The toilets were disgusting. I wouldn't normally write a review but to top off terrible service I get a parking fine for being 2 hours and 8 mins. The signs are clearly visible that this is for the car park for Starbucks won't be going back and advise find a new place to drink

Great staff here! Jamie is always cool 👍👍

Highly recommend this Starbucks for excellence is service. I'm disabled and the staff always bring my order to my table. One of the managers helped me at the nearby garage, putting air in my tyres. Just wonderfully kind staff. Deserve an award. 🏆👏🏽👏🏾👏🏿

Extremely slow service, over 20 minutes wait for a coffee

We had a cappuccino coffee with two biscuits and they were really good 👍 The atmosphere was nice and relaxing for a small cafe, especially on a Saturday evening 😆 Although we also ordered two gift cards which the helpful lady had to do them one by one so be aware that when you order gift cards it takes longer.

Lovely experience here last night. I'm dairy free and they managed to accommodate and make me a delicious dairy-free/vegan hot chocolate! I also had my little pup on my knee and they gave us a puppachino for her, which she loved! Thankyou guys! xx so hard to get a picture of her cause she was licking that fast cause she loved it! haha xx

Long waiting time on drive thru. Most unenthusiastic staff I’ve known at a store and very rude. Car park is also a joke. By time I received my order food was cold and drinks are warm at best. Will not be coming back to this store again

Expensive coffee that was not strong enough.. despite asking for a double shot in my americano

It was not the best experience. Asked for a normal coffee, got charged £4 for a weak latte, and told it was 5 before. Took my name and then called out a latte. We all stood there looking at the coffee before I asked. Went because I had to, would do it again, but only if I had to

Great coffee and always is busy

As always a great cup of coffee

Slow service and you pay more than at other Starbucks for the pleasure

I visited the store via drive thru this morning, I had precisely 45mins to Get to work which is situated approximately 9minutes from the store. I waited and waited in the drive thru ordered and paid for my drink. The time between ordering and arriving at the window to pay was ridiculous!! I paid for my drink expecting it to be handed to be straight away with the time it took to get round. Nope! I was still waiting 6-inured until I finally said no thank you and that I had to leave because I was late. A refund was offered but I’d have to provide my card to pop into the machine in order to receive the refund. I did not have my card to hand as it was in my purse in the boot. I had paid with Apple Pay. No more morning visits to this store.

Work here love it staff are great

A quick visit made my day at this Starbucks branch! Staff been extremely friendly, been served great Vanilla Latte and been also offered a Puppuccino, which truly been a highlight of our drive back! Thank You!

I used to be a daily customer here spending just shy of almost £2,000 annually (a posh coffee a day soon adds up). They had good staff and were perhaps managed differently as I’ve never had issues with either drinking inside or the drive thru. They were always fairly quick and always polite, chatty and friendly which is one of the reasons why I kept going back. Over the past year the place has really fallen off a cliff. It seems to all revolve around the staff, a serious lack of training and overall management - on occasions they don’t even take an order, I’ve been forced to drive to the window to order after waiting 5 minutes at the order point. - the staff are young and inexperienced. - no management seems to be taking control of this circus - you order a drink, pay for it then get notified they don’t have what you ordered! - drinks from certain members of staff can be poorly made and rushed. When paying premium prices you expect a quality coffee, I’ve given these guys a few chances now but will not be returning I’m afraid. I genuinely think this could now be one of the worst run Starbucks in the county, something which is so sad to see.

Always happy to visit or just grab and go for a walk at the nearby lake. Rarely ran out of matcha which makes it the best Starbucks in a 20mile radius 🤍

Wanted a strawberry sunset and got a strawberry acai which was water and 3 slices of 🍓 what a waste of money

Met someone for a coffee here. The place is easy to park and looks clean because it’s new. I rarely use big chains so I’m not a regular. Drinks were average, as were the cakes. Staff unhelpful for a new user. Wondering why two basic drinks take so long, I realise that 16 orders have gone to the drive through between me placing my order and receiving my order. The difference in speed of service between the indoor seating and drive through was obviously noticeable.

Great place for a break. Just wish a coffee was quicker to make!

The coffee is good but the staff are really badly managed. A lot of the team see very young and not fully up to speed with working at a busy drive thru pace. No one seems to take control. Many times I’ve been and they don’t have a clue what Ive ordered by the time I get to the window and have to repeat my order and then it needs making from scratch. Inside it seems unnecessarily chaotic. This could be due to a lack of training and easily rectified. I’m guessing the store has a high turnover of staff which again makes training difficult. Hopefully an area manager picks up this review and the store can make some much needed improvements. For now I’ll jump to Costa at the services one junction down. ☕️

Suggested to a young female member of staff it would be much quieter lifting the chairs than dragging them. Sounds like thunder when you have hearing aids. She just continued dragging more chairs and proceeded to tell me I was rude...toi busy chatting via head set and found it amusing. Glad I only come when my young granddaughter wants to go.

Slow taking the order and even slower getting it ready even though we werent at peak times

It is a very spacious Starbucks that as a drive-through and serving the usual Starbucks offering. There are plenty of seating and car parking spaces. Staff are friendly and efficient.

Friendly staff and good service

I don't like starbucks, it has a bitter taste, unlike Costa or greggs

Great spot for meeting the team, always a warm welcome, clean and cakes are yummy too 😉

Great service and quiet atmosphere. A good stop for a coffee and a treat.

A good early coffee for the journey thank you.

Wasn't a great experience when non of the three team members who served us could give ,let alone maintain eye contact..I don't mind the wait or paying for slightly overpriced food if I feel engaged with and valued...I would suggest if staff don't like engaging with the public...then get a job that doesn't involve interaction. I shan't be back to this store sadly !

Too noisy to have a quiet chat with a friend. Good coffee though.

Tables full of dishes, service sliw, no toilet tissue in the ladies's rest room

Expensively, cold inside, understaffed

Rude and obnoxious staff. Three girls behind the counter, in store was not busy but we had to wait 10mins for drinks! Why… because they served all 7 cars that came to the drive through before us. When I asked what was taking so long, I was told drive through takes priority!! Absolute joke! 10 mins for 3 hot drinks and 1 cold. Then I had to ask which had oat milk and syrups, all the same drinks but different milk and syrups. One word answers, no eye contact and still continued taking orders for the drive through. I suggest if you want a drink quick go to the drive through. I was in no rush but honestly I’ve never waited as long even when busy! Parking is a nightmare, people park and block you in as minimal spaces. My daughter went to the Toilets and said it was dirty with no toilet roll. No clean tables either all just full of used cups. We had to ask for a table to be cleaned so we could sit down. There was Only 5 other people in the store!

Worst coffee ever at Starbucks, they need to train there staff before letting them loose on a busy drive thru. Puddle water would have tasted better!

The staff are ignorant bordering on downright rude, service stupidly slow and they barely ever have any ingredients for anything other than a flat coffee. Avoid

Slow service run by students even though it was quiet, took along time to get served. The drinks were inadequate and the food was bland and dry. Wouldn’t recommend

Visited here for a meeting, I saw the parking signs with 2hr limit, so left within the 2hr limit.... upon leaving Starbucks I then used the petrol station... 1 week later a receive a £100 fine for being there for 2hr 5mins. I didn't realise that the petrol station was included in the starbucks car park 2hr limit. I did appeal but was told unsuccessful, so paid the £60 fine so I didn't have to pay the full £100 charge if i appealed their decision. Its safe to say I won't use any of this service area again. Ridiculous that they can hand out fines like this to paying customers, even with evidence of a purchase no joy. Posting this review hoping to save others incurring the same fine and hope that Starbucks and fuel station remove this parking limit or make it more clear.

I’ll never visit a Starbucks again. At 35 weeks pregnant I was late to my car by 8mins after stopping for a rest, a hot drink and to use the bathroom. The signs for the car park are not clear!!!! I was Fined £100 for 8mins! I’ve appealed this and it’s been refused despite evidence that I visited the services! I think it’s terrible and that Starbucks allow this and they should take some responsibility for allowing parkingeye to issue such fines! Not only will I not be going this particular Starbucks but in principle I won’t be visit any of their other coffee shops!

I’ve just been to my local Starbucks and seen all the signage for the pumpkin spiced lattes and really wanted to try To then get inside and find they have no pumpkin spice, this is one weekend of the whole year where you’d think there would be enough in stock as it’s haloween weekend and to add this is 7am on a Sunday morning? There is literally one sign outside advertising it so I think you should bring it in before you get a lot of unhappy customers The two girls didn’t look very happy to be there either

The 2 females behind the counter (one called Avril, the other her blonde sidekick) were immature and rude to be honest. Very poorly behaved even for a coffee shop. After the gent bad service I tried thanking them (twice) they looked at me, spoke over me between themselves, and just generally ignored me so they could carry on mucking about behind the counter.

We always pop into Starbucks on our route back from Wakefield, definitely recommend the place. Staff are great and have gotten our drinks right every time :)

Plenty of seating and parking. Seem to be good at having featured drinks on menu in stock

Title says it all. I wouldn't dream of using the filthy sofa which looks like it's out of a cracked house.

Getting worse and worse here just been in and the staff would rather chat to each other over headset rather than pay attention to customers 🙄 😒

I’ve been many times to the drive through with my kids on the way back from school. Drinks fine. This time I met with some business colleagues - meeting longer than 2 hours (2 hours 31 minutes) = £100 parking fine That’s one more customer who will never visit you again. What a dreadful way to treat your customers.

Ordered two frappucinos for me and my boyfriend, my boyfriend went to wait while I popped to the loo. As I was gone, they shouted out two frappucinos and gave it to him, and as he was waiting at the door they shouted that it wasn't for him, and it was for someone else. Even though we hadn't drank any yet, the customers asked for a remake. So we had to wait longer for our own drinks. They gave us one of our drinks, and then handed out about 5 others before we got our second drink. The staff were slow, rude and not in a rush at all. This is my first time in this Starbucks, and it'll be my last. Get better staff who care about their customers.

The service here is always beyond slow, the drive through is absolutely terrible!!!

Couldn't believe how expensive the drinks we're, nice bit an occasional treat.

Very slow and not friendly just bland service

Went for a coffee with a friend and most of the staff were so unenthusiastic with one especially looking like she wanted to be anywhere else other than there. Took a while to get served even when we were at the front of the queue and there really wasn't anything going on. The coffee was ok when we finally got it.

Don't take cash. A few weeks ago i tried to pay with a five pound not yes Really a real 5 Pound note the girl looked at me like i was going to rob the place We don't take cash at the drive through I...

Why does this Starbucks literally never have Cold Brew? Why bring out the special drinks if you then will never have the key ingredient to it? And they always offer to make a different version and it’s always disgusting. Overall they never get your order right and they are always out of everything so you spend your entire time in the drive thru trying to figure out what on their menu is actually available.

The waiting times at the Drive Thru at this store is shocking! Sometimes i decide not to bother as i never know how long im going to be sat there for! Sort it out. Theres only like 2 cars infront! Plus they NEVER have cold brew here although they advertise it

V good service , quick , fast Best quality coffee

Nice airy space. Seats too low for Disabled people who have just a walking stick. Nice focaccia sandwich